The Samsung Galaxy Portal is the first handset in our range to use the new Android Eclair operating system. I made this short video to show you some of the improvements Eclair brings to the table, and to have a closer look at the Samsung Galaxy Portal too.

The Samsung Galaxy Portal will be available online and instore very soon.  We’re looking forward to welcoming it to our range.

A brief update from me on the My3 disruption.

As I mentioned in my last post, we worked through the weekend to fix what we believed was at the root of the problem. While this served to stabilise My3 for a time, further issues have emerged today that we are still looking into.

Apologies to those of you that have been affected. If you’re looking to top up and you’re unable to access My3 you can call try one of the following:

If you have a Pay As You Go mobile and you want to top-up or check your balance you can call 444 free from your phone. For Mobile Broadband balance, top-up or usage queries you can call us on 0843 373 0500.

Across the weekend we experienced intermittent issues with My3. This meant that some Mobile Broadband and MiFi customers wouldn’t have been able to access the My3 service via their dongles -  I’m sorry if you’re one of the customers that was affected by this. We worked hard over the weekend to try and get things [...]

Smartphones update

There’s been a big response to my previous post about Smartphones in 2010.
Some of you have mentioned that you feel our range doesn’t offer the best handsets available.  We recognise that we have not always kept pace with the developments in smartphones. I am committed to changing that during 2010!
I realise that launching handsets in [...]

Smartphone is King in 2010

2009 was a big year for 3’s devices team.  As a network offering great value mobile tariffs we’re keen to offer our customers a compelling range of handsets across all price points.  One of our best selling handsets of 2009 was the Nokia E71 demonstrating that many customers are looking for a QWERTY keypad to [...]

Changing network perceptions

2010 is a year of major change and a turning point in our history. We’re growing up as a company as well as growing our network, and while it might by easy for us to convince ourselves of that, it’s going to be a struggle to get many of you to believe us.
There’s the saying [...]