You might have noticed that we’re having a few problems with My3 at the moment, and will continue to for the next few days. For those of you that have been trying to access it to top-up or just check in on your account and haven’t been able to, we’re really sorry for the inconvenience. As I type, we’re working to get it fixed and back to normal.
Because of the problems accessing My3 we’re receiving more calls than usual to customer services, so I’m sorry if you’ve had a wait.
If you find you can’t get into your account, you could try using one of these alternatives:
If you have a Pay As You Go mobile and you want to top-up or check your balance you can call 444 free from your phone. For Mobile Broadband balance, top-up or usage queries you can call us for free on 0800 358 4843.
The problems we’re experiencing with My3 should only be affecting computer access, so you should still be able to check your account by going through Planet 3 on your phone.
Thanks for your patience, we hope to have everything fixed very soon. You can keep an eye on our Noticeboard for updates.
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@Nigel Tipping – This isn’t correct…Your MiFi is compatible with your Mac. If you visit My3 and request your password it should be sent to your dashboard. Let me know if you still have issues.
Dear Sir
I have tried 8 times to resister my credit card. But I have got the very same error message.
“Sorry, this service is currently unavailable. Please try again later.
” It is because of your site ?
I have tried to use Natwest debit card.But it would not work…
I need your help urgently.
I got a PAYG SIM and am trying to top it up. When I try to add a new card online it keeps saying service is unavailable please try later. I am trying to give money to 3 and yet they won’t accept it! This problem sounds similar to others. Please can you help urgently – I need this working for a wedding this weekend. Thank you!
@Hiro – Sorry you’re still having debit card issues – I’ve sent you an email and hope we can get this sorted for you.
Dear Sirs.
I have tried again to resister my debit card. But I have got same error message.
“Sorry, this service is currently unavailable. Please try again later.
” It is because of your site ?
I have tried to use Natwest debit card.But it would not work…
I need your helps now.
Hi All,
Can anyone help me with a Mi-Fi problem.
I’ve purchased one of the 585 units, you know the black one as it has this new configuration dashboard that was supposed to be platform independent. I now, after much frustration am told by 3 tech support that this new dashboard is NOT Apple Mac compatible (I’m more than a little hacked off about this as all the sales blurb includes Apple Mac accesibility), which is now a big problem as we only use Apple Macs and we don’t have access to a PC.
So how am i now able to purchase additional data allowances if I cant access the dashboard or the My3 part of the website as again the password setup requires a PC.
Any help greatly appreciated
@ alan – That sounds frustrating
Have you managed to add your card now?
Trying to add a card – been getting the message “Sorry, this service is currently unavailable. Please try again later.” all day.
@Hiro – Sorry you’re having issues – I’ll drop you an email now.
Dear sirs.
I have same issue to resister my Natwest debit card.
Your site always saying “This Service is not available right now”.
Could you please send me e-mail that you have sent to Ben?
I hope it includes some sort of solution.
I assume there is only one way to top-up without calling 444. but this is for mobile broadband only.
https://my3.three.co.uk/myaccount/activateVoucher.done
I want to top-up by online, or using e top-up card like other operators.
Your products are very attractive. but services, I do think this is the most basic one
are absolutely rubbish.
Hope I can resister my card soon.
Hiro
Moderator on July 5, 2010
@Ben – I’ll drop you an email. We should be able to sort this out.
Ben on July 4, 2010
Hello,
I’ve just spent about 5 hours trying to register a card. The website says “This Service is not available right now”, and your telephone line says it’s a problem with my bank, which it is not.
Firstly, how can I top up my account? It’s a mobile dongle so I can’t call anyone.
This seems to be a common problem which your call centre staff know nothing about,
Yours dissapointedly,
Ben
@Charles – We can give you a call to sort this out. I’ll drop you an email.
I have tried on THREE separate occasions over he last two days to load up my card details,… only to be told each time that all the details i carefully entered are incorrect – and I should try again,…
This is very irritating ,…
To compound it , I then tried to send a comment from one of your Contact Us pages – but was told that there was a problem with sending the comment !!!
If I cant load up my car details on my My3 account, it is not convenient to use ,.. and a waste of my time. Someone tell me what is going on – and when this will be fixed.
@Christine Bluck – we can look into this for you. I’ll drop you an email and we’ll give you a call.
I’m a new customer and have successfully transferred my old number to 3. Unfortunately, my3 username is the number provided before the transfer. I wish to change this to my current number or, better still, to my name. It doesn’t make sense to have to rememver a number I have never used. I have searched your web pages and can find nothing about changing a user name anywhere – only about changing a password which is not what I want. I can’t be the only person who wants to do this. I’m happy with 3 service so far but not impressed with your web page. I would be grateful if you can help me to solve this problem. Thanks.
@Andrew Parnham – have you tried calling us about this? You can find contact details here.
Hi, Im having problems login in to my3, I enter my number and tried a few passwords ( asked for new one about 4 times ) but still cant get into my3
It just says “You have entered your login details incorrectly too many times,
your account will now be disabled for a short period.
Please try again later
Ive waited a while and entered my details again and still no joy
@Scott McCorry – have you given us a call about this? There may be a browser issue that we can help you rectify
Hi there, i want to check my account online…not do anything else, but look…but the service is unavailable, has been showing up for over a year and a half, or even longer…whats the script here?
I try to register, stick my number (which has been the same for about 5 years) and my sim number (which has the been the same for about 3).
Any help?
@Ben – I’ll drop you an email. We should be able to sort this out.
Hello,
I’ve just spent about 5 hours trying to register a card. The website says “This Service is not available right now”, and your telephone line says it’s a problem with my bank, which it is not.
Firstly, how can I top up my account? It’s a mobile dongle so I can’t call anyone.
This seems to be a common problem which your call centre staff know nothing about,
Yours dissapointedly,
Ben
@The Moz – our Support team will give you a call shortly.
Hi,
Have you had any luck with sorting out the topup problems yet.I’ve got 24 p left on my phone and I need to make a call.
Thankyou
The Moz
@Gerry – we should be able to help you with this. I’ll drop you an email to get a few details and we’ll give you a call