A brief update from me on the My3 disruption.
As I mentioned in my last post, we worked through the weekend to fix what we believed was at the root of the problem. While this served to stabilise My3 for a time, further issues have emerged today that we are still looking into.
Apologies to those of you that have been affected. If you’re looking to top up and you’re unable to access My3 you can call try one of the following:
If you have a Pay As You Go mobile and you want to top-up or check your balance you can call 444 free from your phone. For Mobile Broadband balance, top-up or usage queries you can call us on 0843 373 0500.
We may be receiving higher call volumes because of this so please do bear with us if we can’t get to you straight away.
The problems we’re experiencing with My3 should only be affecting computer access, so you should still be able to check your account by going through Planet 3 on your phone.
Thanks again for your patience. I’ll update you as soon as we know more.