Hi everyone,
I wanted to update you on the HTC Desire stock situation.
As you know, we’ve been pre-selling the Desire through three.co.uk for new customers, and through our Upgrades team for existing customers.
Stock has been tight, and we appreciate your patience. We’ve tried really hard to spread what we have equally amongst our sales channels, but the Desire is very much in-demand and it was always going to be tricky to get one in the hands of everyone that wanted one.
The stock allowance that we had to carry us through to next week has flown off the shelves. Many existing customers will know that our Upgrades team had limited stock very early on.
Our original plan was that further deliveries were due this week. But as a result of the ash cloud that has been causing problems all weekend, the deliveries that we were expecting from HTC’s manufacturers in Asia have not arrived. They are unlikely to until the chaos subsides.
The plan for tomorrow was to have our stores and warehouses fully stocked up, but that’s now not going to be possible. We do have some left from our original batch, and these will be shared amongst 50 of our stores*. Unfortunately we can’t allocate these in advance.
If you have pre-bought the Desire over the phone or online we’ll be able to fulfil our delivery commitment to you – if you’re unsure of your delivery date, please give us a call. But until further notice our Upgrades team and three.co.uk are very stock constrained.
We appreciate how desperate many of you are to get your hands on the Desire, but unfortunately we can’t control the stock deliveries coming into us.
Finally, I’m sorry that we’ve been a bit quiet today, we’ve been working on the plan all day and I wanted to be sure that what I communicated to you was accurate. We really do share in your frustration – we’ll keep you posted as and when we know more.
*List of 50 3 Stores stocking HTC Desire from 20th April
Aberdeen, 105 Union Street
Bexleyheath, 41 Broadway Shopping Centre
Birmingham High Street
Bluewater
Bury St Edmonds, 23 Cornhill
Cambridge, 16 Grand Arcade
Cardiff, Capitol Shopping Centre
Chesterfield, Vicar Lane
Cramlington, Crastor Court
Croydon, 49 North End Road
Croydon, Whitgift Shopping Centre
Derby, Eagle Centre
Ealing Broadway Centre
East Ham, 117 High St North
Farnborough, 39 Princes Mead
Gateshead, 13 Cameron Walk
Glasgow, 42 Buchanan Street
Hammersmith, 13 Kings Mall
Harrow, 46 St Anne’s Road
Hemel Hempstead, 241 Marlows
Hounslow, Treaty Centre
Ilford, The Exchange Shopping Centre
Islington, 8/9 Upper Street
Kilburn, 99 High Street
Kingston, 57 Clarence Street
Lakeside Shopping Centre
Leeds, 1A Commercial Street
Lewisham, 131-133 Lewisham Hugh Street
Liverpool, 60 Church Street
Liverpool One, 43b South John Street
London Kensington, Kensington High Street
London, 257 Oxford Street
London, 61 Oxford Street
London, 423 Oxford Street
Luton, 89 Arndale Centre
Manchester Arndale, 27 Market Street
Manchester St Ann’s, 24 St Ann’s Sq
Manchester Trafford Centre
Merry Hill Shopping Centre
Middlesborough, 81 Linthorpe Road
Newcastle, 4 Douglas Way
Reading, 21/22 Broad Street
Sheffield, No.1 49/63 Fargate
Shrewsbury, 41/42 Pride Hill
Watford, 36 The Harlequin Centre
West Bromwich, Queen Square Shopping Centre
Westfield
Woking, Bandstand Mall
Wood Green, 36 High Road
York, 13 Coney Street
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@christine – Sorry to read this, that is an old number, please try 0844 338 0330
yeah i been wait for delievery never come my flat 4 days. i try call 0844 481 2353 not work
@Minh – can you tell me where you ordered from? Was it three.co.uk?
I ordered mobile broadband 24 months contract on last Friday and expected to be delivered on Monday. But no reply or phone call from Three. I was advised to call the bloody number 0844 481 2353 which reach no one, waste time over 15 minutes and phone charge. Could you please provide a geography number?
Talk to me Moderator
Whats going on with your pay as you go!! I have been trying since the release of the HTC desire to get one, your stores have refused to sell me one because they didnt like me and wanted to sell them as upgrades or to new customers.
when are you recieving your next stock batch???? and when will the pay as you go versions be hitting your stores , 1 week, 1 month??? there is nothing on your web site to order as pay as you go.
Communication on Dates pleaseeeeeeeeee ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
Thank you
@mike – we’re still replenishing our stocks so that we can get stores back up and running for Desire. For now you’re best off heading to our website
when are the stores getting the htc desire as they have been out for past month or so
@ Moderator
Can you confirm the Desire is in stock on payg in your stores now?
As they don’t ever seem to want to answer their phones its a little hard to tell ?
@Gloria – sorry to hear you’re having problems. We have had a few stock issues with Desire but we should have managed your expectations if we weren’t able to keep a date we had given to you. I’ll drop you an email and get this looked into.