This morning we launched a new plan. It’s called The One Plan and it’s available on all of our phones. It’s simple, it’s big and it has enough minutes, texts and data for almost everyone.
Mobile phone price plans don’t normally make the news, but I wanted to share with you some of the thinking behind The One and why it represents such a milestone for us.
The future of the UK mobile market is all about data and that’s what we were designed to do. We were ahead of our time with the first 3G network, but with the huge growth in internet and smartphones we’re now coming into our own. Our innovative tie-in with T-Mobile has allowed our 3G network to grow from around 8,000 sites in 2008 to what will be more than 12,000 by the end of this year. That takes us up to 98% 3G population coverage. We’re also continuing to invest heavily in the way data is carried across our network – giving you faster speeds and more capacity.
That doesn’t mean we should forget about voice and text. The success of the Terminate the Rate campaign gives us the ability to price voice services in line with actual costs – and that will mean that you guys, our customers, will no longer need to pay for us to subsidise the other operators with Mobile Termination Rates.
Though Ofcom’s proposed changes might not come into play for many months, we don’t want you to have to wait. We fought for changes to the marketplace and promised a revolutionary new type of contract plan if MTRs came down.
We want to start passing on the benefits of that change now, which is why we’re delivering on our promise early with The One Plan:
- From
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269 Responses to The One, ‘unlimited’ and data allowances.
Ros 05/12/2012
@Luke boyd – Hi Luke. I’m afraid you’re not able to move to the One Plan mid-contract, only when you’re due for a normal upgrade and only when you upgrade proper, if that makes sense, sorry!
Luke boyd 04/12/2012
I wish to move to the one plan, i am currently on the ultimate internet 1000 plan. Will there be a fee and is there some sort of duration i would need to have had the contract for in order to switch? Thanks.
Moderator: Kaz 23/07/2012
@Goldilu – No, both YouTube and the iPlayer are included in your All You Can Eat Data allowance.
Goldilu 21/07/2012
Hi, I just got the samsung galaxy s3 with the one plan. It has the youtube app built in. Do i have to pay extra for using youtube or BBC iplayer? Thanks
Moderator: Lauren 21/05/2012
@Denise – you can email pictures as an attachment and that will be included in your data allowance. If you want to send it as an MMS message then there will be a charge, for full price details check out our price guide .
Denise 18/05/2012
Does the one plan enable you to send photographs taken on your handset to friends by email? I note that the small print indicates that there is a charge for this, but does not make this clear.
Moderator: Johanna 06/01/2012
@Miss Cat – If you’re on The One Plan you definitely have AYCE data. Not all the systems reflect this yet but we can assure you, you can use the internet as much as you want and you won’t hit a limit.
Miss Cat 05/01/2012
Hi
I bought the iPhone 4s last week from the 3 website on the One plan for £35 a month. It said ‘all you can data’ but every time I log onto my account it tells me how much Internet /data allowance I have left. Is this corrects?
Many thanks in advance
Cat
Top 5 Mobiles 03/11/2011
The One Plans is one of the best plan 3 mobile have ever launched. The most important is that the plan is now available on SIM Only Deal with unlimited internet (All you can eat data).
I think this deal The One Plan will kill the competitors and best deal for smartphone that are stacking in our UK market.
Good work 3.
Moderator: Kaz 10/10/2011
@Vivian SO – Please ignore that message, we are still upgrading our internal systems. You do have all you can eat data and can read more here
Vivian SO 07/10/2011
Hi,
I have signed the one plan sim only contract. But when I checked my3 account, it said my remaining internet allowances is 1178 MBs but I thought it’s unlimited…..and I just read some older comments saying that we have to buy the add-on to have unlimited access? i thought it was all you can eat data once I buy the plan. And will my data still be unlimited after a month?
Moderator: Sedge 19/09/2011
@ Dave Fyfe – Apologies for the mixed messages, if you’re 12 months into your current contract you can upgrade to The One Plan but there may be a charge. Would you like me to arrange a call for you with our CS team to get this sorted?
Dave Fyfe 18/09/2011
Hi
I wonder if you can help. I took out the I phone 4 on a contract some 13 months ago and before the one plan came into existence.
I am on a 900 min/ 1GB data deal which I normally find fine however I phoned the call centre to ask if I could be upgraded to the one plan. I was advised that there was no such process and that I would need to wait until my contract was up beofre I could upgrade.
As I see it this is a little unfair as had the one plan been available at the time I signed up I would definately have taken this.I also see that you allow customers having completed one half of their contract to upgrade and indeed downgrade so find it hard to understand why the call centre are telling me that I cannot do this.
It would not be so bad if I frequently overran my allocation of minutes and/or data then this might be easier to take, in fact I do neither and am just looking for the flexibility of unlimited data.
I would be grateful if you could bring this to the attention of your CS department as I am a customer with 2 phone and one MBB contract with a total payment of approx 60.00/month to three.
Kraig 15/09/2011
Valuable information. Fortunate me I discovered your site by chance, and I’m surprised why this twist of fate did not happened in advance! I bookmarked it.
neal 24/08/2011
Thanks for the update, this was not an option given to me yesterday on the phone.
I will certainly be asking for that then!
Moderator: Kaz 24/08/2011
@Neal – thanks for your comments. We do not have access to any account details here so I can’t look into your question. But if you call customer services there are options to upgrade from 12 months into your contract. Call them on 333 or 0843 373 3333.
neal 23/08/2011
Hi,
I was under the (wrong) impression that I could upgrade to the One plan. My contract expires in a year so I cannot upgrade and give you more money than I do now on two of my three Three contracts. Is there any intention to allow those who want it to be able to upgrade? I want mine for Spotify and all of those other things you advertise!
Let me and us know.
Thanks.
Moderator: Sedge 15/06/2011
@ Roy – Don’t worry, if you signed up for The One Plan then you have all you can eat data
It’s a fairly new tariff so we’re just getting all our systems up to date.
Roy 14/06/2011
hi,
i have the same problem as a few other people on here.I upgraded to the one plan on saturday and although the minutes and txts are correct my internet data started at 1024mb ,it is now at 948 mb so i went to the three shop where i got the upgrade and the guy there said that it would keep refreshing itself back to 1024mb and woudnt go down to zero.