This morning we launched a new plan. It’s called The One Plan and it’s available on all of our phones. It’s simple, it’s big and it has enough minutes, texts and data for almost everyone.
Mobile phone price plans don’t normally make the news, but I wanted to share with you some of the thinking behind The One and why it represents such a milestone for us.
The future of the UK mobile market is all about data and that’s what we were designed to do. We were ahead of our time with the first 3G network, but with the huge growth in internet and smartphones we’re now coming into our own. Our innovative tie-in with T-Mobile has allowed our 3G network to grow from around 8,000 sites in 2008 to what will be more than 12,000 by the end of this year. That takes us up to 98% 3G population coverage. We’re also continuing to invest heavily in the way data is carried across our network – giving you faster speeds and more capacity.
That doesn’t mean we should forget about voice and text. The success of the Terminate the Rate campaign gives us the ability to price voice services in line with actual costs – and that will mean that you guys, our customers, will no longer need to pay for us to subsidise the other operators with Mobile Termination Rates.
Though Ofcom’s proposed changes might not come into play for many months, we don’t want you to have to wait. We fought for changes to the marketplace and promised a revolutionary new type of contract plan if MTRs came down.
We want to start passing on the benefits of that change now, which is why we’re delivering on our promise early with The One Plan:
- From £25 per month (depends on the phone you choose)
- 2,000 any network minutes
- 5,000 Three-to-Three minutes
- 5,000 texts
- 1GB internet
We’ve squeezed as much as we can into The One Plan, so how and when you use your phone is one less thing for you to worry about. With this plan, you can talk for over 24 hours and send 1,000 texts a week, watch 30 minutes of YouTube a day or check Facebook over 65,000 times a month.
You’ve given us lots of feedback about our use of the word ‘unlimited’. We’ve heard your message loud and clear: Don’t say it unless you mean it. So we’re making the small print big.
From the beginning of July, we’re going to stop using the word unlimited. We won’t be reducing how much customers get (many of you will have got used to looking for the * and the fair use policy) – we’re just making it simpler to understand.
In fact, from today, at a time when other networks are reducing data for their customers, we’re giving you more. As standard, all of our newer tariffs have had an allowance of 500MB (hidden underneath the ‘unlimited’ umbrella). For those of you on Internet Texter 500 or 900, or Internet Talker 900 or 1200, (that was over two thirds of you judging by our June figures) you’ll now get 1GB of data every month. And of course, for an extra fiver a month, any of our customers can buy themselves an extra 2GB.
We’ll be making this change from today if you’re new to Three and signing up now. If you’re already with us, we’ll be upping your allowance over the next couple of months. I really wanted to do this sooner, but this is a big system change and it’s going to take some time to implement. You’ll be getting a text from us soon to explain the details.
So in summary, today’s pretty big. We’ve announced what we see as the simplest, most competitive tariff ever offered in the UK, we’ve taken a stand against ‘unlimited’ and misleading jargon, and for our biggest users we’re doubling your internet allowance, when elsewhere it would be under pressure. The mobile market is facing tough times, but we’re committed to listening to your feedback and doing the right thing by offering the best value possible in the most transparent way.







@Miss Cat – If you’re on The One Plan you definitely have AYCE data. Not all the systems reflect this yet but we can assure you, you can use the internet as much as you want and you won’t hit a limit.
Hi
I bought the iPhone 4s last week from the 3 website on the One plan for £35 a month. It said ‘all you can data’ but every time I log onto my account it tells me how much Internet /data allowance I have left. Is this corrects?
Many thanks in advance
Cat
The One Plans is one of the best plan 3 mobile have ever launched. The most important is that the plan is now available on SIM Only Deal with unlimited internet (All you can eat data).
I think this deal The One Plan will kill the competitors and best deal for smartphone that are stacking in our UK market.
Good work 3.
@Vivian SO – Please ignore that message, we are still upgrading our internal systems. You do have all you can eat data and can read more here
Hi,
I have signed the one plan sim only contract. But when I checked my3 account, it said my remaining internet allowances is 1178 MBs but I thought it’s unlimited…..and I just read some older comments saying that we have to buy the add-on to have unlimited access? i thought it was all you can eat data once I buy the plan. And will my data still be unlimited after a month?
@ Dave Fyfe – Apologies for the mixed messages, if you’re 12 months into your current contract you can upgrade to The One Plan but there may be a charge. Would you like me to arrange a call for you with our CS team to get this sorted?
Hi
I wonder if you can help. I took out the I phone 4 on a contract some 13 months ago and before the one plan came into existence.
I am on a 900 min/ 1GB data deal which I normally find fine however I phoned the call centre to ask if I could be upgraded to the one plan. I was advised that there was no such process and that I would need to wait until my contract was up beofre I could upgrade.
As I see it this is a little unfair as had the one plan been available at the time I signed up I would definately have taken this.I also see that you allow customers having completed one half of their contract to upgrade and indeed downgrade so find it hard to understand why the call centre are telling me that I cannot do this.
It would not be so bad if I frequently overran my allocation of minutes and/or data then this might be easier to take, in fact I do neither and am just looking for the flexibility of unlimited data.
I would be grateful if you could bring this to the attention of your CS department as I am a customer with 2 phone and one MBB contract with a total payment of approx 60.00/month to three.
Valuable information. Fortunate me I discovered your site by chance, and I’m surprised why this twist of fate did not happened in advance! I bookmarked it.
Thanks for the update, this was not an option given to me yesterday on the phone.
I will certainly be asking for that then!
@Neal – thanks for your comments. We do not have access to any account details here so I can’t look into your question. But if you call customer services there are options to upgrade from 12 months into your contract. Call them on 333 or 0843 373 3333.
Hi,
I was under the (wrong) impression that I could upgrade to the One plan. My contract expires in a year so I cannot upgrade and give you more money than I do now on two of my three Three contracts. Is there any intention to allow those who want it to be able to upgrade? I want mine for Spotify and all of those other things you advertise!
Let me and us know.
Thanks.
@ Roy – Don’t worry, if you signed up for The One Plan then you have all you can eat data
It’s a fairly new tariff so we’re just getting all our systems up to date.
hi,
i have the same problem as a few other people on here.I upgraded to the one plan on saturday and although the minutes and txts are correct my internet data started at 1024mb ,it is now at 948 mb so i went to the three shop where i got the upgrade and the guy there said that it would keep refreshing itself back to 1024mb and woudnt go down to zero.