All in all, 2010 has been busy but exciting. We’re pretty chuffed that we’ve managed to make most of the top smartphones available to you guys.
Launching iPhone 4 on Three was no mean feat. And for those of you that have resisted the temptation of Apple, Google’s Android on the HTC Hero & Desire, and on the Samsung Galaxy S & Portal has proved a popular alternative.
But we’ve got one more massively exciting announcement up our sleeves, and it’s one we’ve been doing our best to keep a lid on!
Those of you itching to get your hands on the much talked about, but cloaked in secrecy, Windows Phone 7, can do so with us. I can confirm that we’ll be ranging a Windows Phone, running on the Windows Phone 7 operating system before the year is out! Excited? We are. Want to win one? We’re running a competition – you can find out the details and enter here.
We’re really excited about this one… keep your eyes peeled for information about the phones that are running Windows Phone 7, and which will be coming to Three, very soon.
80 Responses to Windows Phone 7 is coming to Three.
chillfire 26/10/2010
Thanks for the response,
To be honest, for now I am happy with the phone, only 4Gb left after 5 days and that’s without any music on it..
As I mentioned I need a windows phone as part of my job, but I don’t have any other options on 3 for a different win 7 phone.
So there are no options for me at the moment to swap and even if I did pick another handset I would definitely end up with a phone I didn’t want for 2 years, a big fat catch 22 you might say.
What I am not at all happy with is the fact that the information I was given (and so have 3 retail staff I have spoken too) was incorrect when I purchased it leaving me with a phone that I am going to HAVE to upgrade in the next 12 months, leaving me out of pocket by +/- £400. This is really a trading standards issue I suppose?
I really do not understand how I cannot be allowed to get a free upgrade in 12 months time to a new win 7 phone, I suppose it really depends on if I am going to spend more than the trade price for the phone over the next 12 months, surely over the last 4 years or so I must have built up a fairly nice profit for 3?
On a side note (kind of) who does you ‘real’ testing for new handsets when they get released?
Is there any chance of testing the new 7 phones when they come out on behalf of 3, this wont cost you anything and would give me the chance to possibly get a phone that does what I need it to?
By the way I was told by the upgrades team I could not return the phone if I have turned it on/used it…
Can someone please tell me what the email address is to send my complaint to?
The one 333 gave me was incorrect and the email has bounced.
thanks
Moderator 26/10/2010
@Chillfire – If you’re not happy with your Omnia 7 you can return it, as you’re still within your 14 days. If you want to discuss other phones then yes that’s a call to 333 and they’ll run through all your options. I don’t believe we can let you keep the phone until an upgraded model is released because we will need you to fulfil your contract with us. Thanks for the feedback you sent across to me, this has been sent to the retail team and they are making sure all the team are up-to-date.
chillfire 26/10/2010
morning, can someone drop me an email if anything is being actioned for me or if I need to try to talk to 333 again?
chillfire 23/10/2010
Yes I know Arne refused the delivery because I told him my phone didn’t have the SD slot…
The problem I have is the phone is part of my job, ie I build mobile apps, so I need a phone on the 3 network that is windowsphone 7 series that has more than 8Gb of storage, this leaves me stuck with the phone who’s spec changed from when I bought it to when it got delivered.
I tried to explain this to the 333 guys – all I want to be able to do is use the phone as it is now but have the opportunity upgrade it if/when the new phones get released to 3 that have more memory. I explained that if I return the phone I have to leave 3 to get a different one on a new network, they weren’t very passionate about wanting me to stay.
I have emailed proofs@ to see what they can do, but the 333 guys were trying to tell me that this blog wasn’t owned by three so I shouldn’t believe what is posted here (until I gave them the URL for it) and that the 3 site never said the phone was expandable..(I got screenshots as oone as the confusion started).. so I wasn’t too impressed with them to be honest.
Is it possible to meet up to discuss the problems I have had/am having around this phone?
On a plus side I was at a developer event today and the phone was enjoyed by many a greasy finger, also a lot of impressed faces when I told them the deal they can get on 3.
cheers
Moderator 22/10/2010
@Arne Helseth – It’s not a problem if you want to return your phone within the first 14 days of delivery. If you do have any problems getting through to customer services then I can arrange for them to call you.
Moderator 22/10/2010
@Chillfire – You should be able to return it, no probs, within the first 14 days. Sorry you’re disappointed
Arne Helseth 22/10/2010
chillfire: You should have done what I did, refuse delivery. By now all their internal systems will be updated to show no SD slot so any attempt to speak to their customer support will be like having a root canal.
Good luck in returning it.
chillfire 22/10/2010
I can now confirm the Samsung omnia 7 doe NOT have a microSD slot, very disappointed to say the least.
chillfire 21/10/2010
I see the omnia 7 specs have been updated on the site to say it does not have any microSD slot anymore.
Does this mean we can return the phone if we don’t want it now due to the lack of expansion and wrong info on the site?
cheers
chillfire 21/10/2010
may have found the problem US and UK version of the phone may be different
http://www.techwatch.co.uk/2010/10/13/samsung-focus-will-have-microsd-support-omnia-7-wont/
cheers
chillfire 21/10/2010
Same question as arnehelseth, can anyone confirm if the omnia really does have an SD slot?
The review here http://windowsphonesecrets.com/2010/10/12/windows-phone-7-and-removable-storage/
says that the SD slot is under the battery it is NOT a standard expansion slot for cards to be taken out and used elsewhere, it is storage extension only. Once the card goes in there it gets used by the phone as part of the total storage available.
I will more then likely send it back if I cant extend the storage space, shame really.
cheers
Arne Helseth 21/10/2010
That’s what I figured. You should be getting quite a lot of devices sent back then as everyone I’ve spoke to needs more than the 8GB onboard storage.
What’s especially worrying is that I had a long chat with your support rep and he went away twice to confirm it did indeed have a slot.
Thanks for your answer though.
Moderator 21/10/2010
@Arne Helseth – I’m sorry but you’ve definitely been misinformed. No Windows Phone 7 has an HD slot. Thanks for flagging, we’re getting all our copy amended and our teams rebriefed
Arne Helseth 21/10/2010
So, does the Omnia 7 really have a SD card slot? All information online (as well as info from Microsoft and Samsung reps) points to it being 8GB with no SD slot, yet Three has it listed on their website with upgradeable memory (upto 32GB) – this was also confirmed to me by your customer support, but he was most likely quoting the Three website or intranet knowledgebase…
My handset is going back to Three and contract cancelled if in fact it turns up with no expandable memory.
It sucks there are no stores (at least up in the NE) with stock though, had there been I could have verified with my own eyes rather than taking some random persons word for it.
Question: Is the launch shambles down to you, the operators (including all others like Orange, O2, T-Mobile etc), Microsoft or the device manufacturers? According to sources elsewhere shipments have contained a lot less handsets than ordered by networks/stores – this kinda makes me worried there is an inherent fault with either the hardware [or more likely] the software.
Moderator 21/10/2010
@Chillfire – Phew!! Hopefully the hunt is over. Let us know how you get on with your new Windows Phone
chillfire 21/10/2010
Just had a call from 333, new omnia 7 arrives tomorrow – very happy
thanks
chillfire 21/10/2010
I found the buy now button unfortunately I was hoping to upgrade in store.
Called 333 and they have no stock, possibly this afternoon.
Is there anyway to find out if there is physical stock in stores?
cheers
Moderator 21/10/2010
@Chillfire – Launched the same phone as Orange today too
You can buy it online here
chillfire 21/10/2010
Morning, any updates on omnia 7 availability?
It looks like orange had a good morning in London with the microsoft hardware launch – http://bit.ly/8ZROE7
cheers,
Moderator 19/10/2010
@Chillfire – No probs, I’m just checking this out for you and a few others asking on twitter. As soon as I know, I’ll let you know
chillfire 18/10/2010
Thanks moderator, is there anyway to find out where there will be stock?
Or will the people at 333 have a better idea on from the 21st?
cheers.
Moderator 18/10/2010
@Tim C – Not to start with I’m afraid, but never say never.
Moderator 18/10/2010
@Chillfire – Thanks for your feedback, really useful to know. We’re launching the Samsung Omnia 7 on Oct 21 as planned. As an existing customer, calling 333 is your best option for getting hold of the handset quickly. We’ll have limited stock, so it’s possible the Maidenhead store won’t have a batch from day one. So there is no hold-up as far as we’re aware
chillfire 18/10/2010
I just came out of the Maidenhead 3 store.
I asked about the Omnia 7 and was told they were only launching the HTC and the nokia this month….
Called 333 (and after wrestling with the myriad of number selections…)
I asked about the Samsung omnia…. long pause, no updates about when it will be launched and no specific dates either…
Then was told I could get any phone I wanted on that operating system, but there was only one windows phone available.
This is really disappointing, can anyone at 3 comment on whether this lack of information is a manufacturing problem or an administration issue. I really thought the phone was to be launched on the 21st of October?
And with no information form the 3 team it makes me wonder what the hold up is or who is causing it?
Andy 15/10/2010
@ Gary Moncrieff
He specifically said that all details of the handset launch had been deleted from their knowledge base so it appeared that it now wasn’t launching on Three. No matter now anyway, i’ve finally left Three!
Tim C 14/10/2010
Hi Mod, will three be making this handset available on PAYG?
Gary Moncrieff 12/10/2010
@Andy just maybe the CS person you spoke to couldnt be bothered to read the memo stating this phone was being launched? Happens everyday in every company.
Moderator 11/10/2010
@Bo – Diddly – check out our coming soon page and register for updates…
James Murphy 11/10/2010
Underwhelmed is, I think, my response to the Omnia 7 – seriously is an unexpandable 8Gb enough? Especially if I can only have 1Gb of data a month. Have to wait get access to the offers to see if the price is sensible. Any more phones coming (“yes”, “no”, “I’m not allowed to comment”)?
On an equally serious note – you’ve always sold yourself as the 3G network but seem to fail to deliver on that promise of data for many of your potential users – I’d much the option to have more data and an allowance of minutes that has a far more realistic relationship to the number I actually use in a month i.e. not a lot.
Andy 11/10/2010
This is becoming farcical, despite being told this a week and a half ago, when I called back to ask for some info today, I’ve been told that the phone has been pulled and that there’s no indication it will now be launched on Three. Your CS department are yet again in the dark about a handset launch! Well done Three, you deserve a slow handclap.