New All-you-can-eat Data on The One Plan.

It’s a subject that’s caused a fair bit of debate and discussion over the last year or so. Lots of you want more of it, mobile networks seem to be reducing it, some of you are scared of it, but on the whole, the vast majority of us just don’t understand it.

If you hadn’t guessed, I’m talking about data. And today we’ve announced something that we think is going to tip the idea of data on your mobile completely on its head.

Before I go into the ‘what’, here’s a bit on the ‘why’.

We know that not understanding data, is one of the biggest barriers to really making the most of what you can do on your smartphone. We all know what a minute feels like, or roughly how many texts you might send, but the world of gigabytes, megabytes and fair usage policies is still a mystery to most of us.

And as more and more of us start using smartphones that can stream, download, upload, browse, surf and all that other data related stuff, the problem’s only going to get worse.

So to give you complete peace of mind when you’re using data on your mobiles, we’re making a change to The One Plan, our market-leading price plan that we launched back in July.

From now on, we’ll be removing the 1GB data allowance currently available on The One Plan and replacing it with something completely different.

We’re calling it All-you-can-eat Data, and it’s not like anything you’ll see from anyone else. Unlike other data plans, there are no restrictions and no crafty ‘fair usage’ policies containing hidden data caps. We’re leaving behind the ‘old mobile’ world of limits and allowances in favour of a new world that gives you the freedom to use your smartphone to do everything it was designed for without the worry of cost.

Our new world has no data restrictions, you can use as much as you want and we’ll never charge you a penny more.

If you’ve been to all-you-can-eat restaurants before, you’ll already be familiar how this works. You pay once, you get as much as you want the first time round, and you can still keep coming back for more. And yes, if you want to use your phone as a dongle (also known as tethering) then you absolutely can.

So how is this going to work?

Well, All-you-can-eat Data on The One Plan kicks in now. It’s for new customers, upgrading customers, and customers that are part way through their contracts.

As I mentioned earlier, it’s only for customers on The One Plan at the moment. It doesn’t apply to Mobile Broadband, Pay As You Go, or any of our other Pay Monthly plans. If you’re a mobile customer on any of our other tariffs and you’re tempted by All-you-can-eat Data, you can move to The One Plan at any time.

We’re doing our best to make sure that all of the places we refer to our previous 1GB data limit on The One Plan are updated as quickly as possible, but we can’t tackle them all at once, so please bear with us. If you’re a One Plan customer, you might continue to see 1GB on your bill or on My3 for a little while still, but that’s just because we haven’t been able to change the wording yet. All One Plan customers now have All-you-can-eat Data.

So I hope you like our changes.

We’re taking a bold move and bucking the trend in an industry that seems to be scaling back, not giving more. We’ve invested heavily in our 3G network to make sure it’s in the best position possible to be able to support you in this new world; to make sure that we’re not only giving you quantity when it comes to data, but quality too.

We want to give you complete peace of mind when you’re using data on your phone. And if you’re in the camp that is so scared of ‘bill shock’ that you avoid data altogether, hopefully this will give you the reassurance to give it a try.

1,841 Responses to New All-you-can-eat Data on The One Plan.
  1. jed

    do you people work for three if so you dont realize
    that if you thought about your packages the customer you could pick up is unreal
    the one plan
    should call it one and only plan
    broadband with dongle unlimited phone and skype
    50.00
    i would have no issue getting rid of my isp if you offered that i get 2,5 mrg through my very wxpensive landline and 5 meg with u u could rule the world if you just thought about it 5 per cent of this country get no service and the rest of us get ripped off bt

  2. Moderator: Bernadette

    @Neil C, You can use the sim card to tether if you like. This type of sim could not be used in the tablet itself though. >Bernie

  3. Neil C

    Is it OK to teather my phone to my tablet on the one plan and simply not use the tariff for for voice?

  4. Moderator: Kris

    @Danoid As the One Plan is a package for voice customers only, it can only be used in devices that are enabled for making voice calls. As such, you may tether your mobile on The One Plan to get AYCE on other devices you may have. However, our Data Only plans max out at 15GB per month on dongles and Mifi devices. At this moment in time, we have no plans to launch an AYCE Data Only plan, as our current Data Only offerings are the best value in the market place, and with the option to tether on The One Plan, we have no need to fix something that’s not broken.

  5. Danoid

    Why can I not use the One Plan in a mobile dongle?

    Reception is terrible in my area and with the dongle I can add an additional antenna, which I do not have the option to on a mobile phone.

    Is there an all you can eat data plan for mobile broadband? If not why not, if so, when is it coming?

  6. Moderator: Daniela

    @Navdroid – Hi there, you’d be able to use the One Plan sim for tethering. With regards to P2P file sharing this is something that we do manage and you can read about it here.

  7. Paul Mathias

    Well, Three will be losing me as a customer either sooner (pay up remainder of contract) or later (on contract expiration). Either way, I’m out!

    Potential to become one of the bigger players but their last of foresight and flexibility is their biggest failing.

  8. Navdroid

    Thanks for a quick reply Allan!

    Can I use The one Plan SIM in a mobile to tether the data on my laptop and perform P2P downloading? Are there any restrictions on P2P downloading in the One Plan?

  9. Moderator: Allan

    @Navdroid – I’m afraid you can’t use a phone SIM in a mobile broadband dongle

  10. Navdroid

    Can I use The one plan (SIM card) in a WIFI dongle?

  11. Moderator: Lauren

    @Paul – I’m afraid you’re unable to move to the One Plan mid-term.

  12. Paul Mathias

    Lauren, the additional tethering plan that costs £5/month only gives you 1Gb…..a bit of a joke tbh and certainly no use for skygo, iplayer, etc.

    Are Three the only company that doesn’t allow its users to change up to a more expensive contract while still in a contract? I think they may well be.

  13. Moderator: Lauren

    @Alex – you’d need to get in touch with the upgrades team to request to change this.

  14. Alex

    I am using The One Plan(25 Pound per month). Is it going to change automatically as 18 Pound per month or Do I have to do something to change?

  15. Moderator: Lauren

    @Paul – you can purchase a tethering add on for your package for £5 via My3.

  16. Paul Mathias

    I took out a two year, Ultimate Internet plan with Three but wish I had known about the One Plan. I’ve just contacted Three and asked if I could upgrade to the One Plan (even if it meant restarting the two year tie-in) but they told me it’s not possible to do this, or buy any bolt-ons that will allow tethering. This is utterly ridiculous and means that I’ve got to stay with Three for the next 24months and not be able to connect my tablet to the phone and surf the net using my data allowance? I feel like settling the contract and going with a provider with a little more business sense.

  17. Moderator: Nicki

    @Maimoona – Hi there, this is usually a sign of not converting your credit to the addon but if you’re sure that you did this then it could well be a coverage issues. Are you experiencing issues with your calls/texts as well or just data?

  18. Maimoona

    Hi I purchased a £15 credit on Monday (17th to renew my credit to get unlimited data)
    Today at 5ish the credit ran out and the internet availability too. I purchased my add-on and can now only access the internet from my homw wi-fi… do i need to go instore (I still have 3weeks of “ALL YOU CAN EAT” data left :/

  19. Moderator: Lauren

    @Joe – sorry to read this, if you post your full postcode (we won’t publish it) I can check for issues in your area.

  20. joe

    hi

    been losing data on and off all day, and now its totally gone. managed to get it on for a while after doing network reset. i know its not my phone as everybody else on three had the same issues

    checking online its says theres no plans for any work in my area wv14 seems to be the same everywhere i go

    any help please….

    joe

  21. Moderator: Nicki

    @kenny – Hi there, sorry you’re having issues in your new address. What’s your full postcode and I’ll check for any planned improvements. Don’t worry we won’t publish it :-)

  22. kenny

    I have recently moved from just outside Maesteg to Maesteg town and my signal has vanished. I used to have download speeds of 250-300 kbps to 2-25 kbps and i can’t talk on the phone without it cutting off. Apart from moving again is there anything i can do?

  23. Ros

    @Caleb – Hi there. The team have checked based on the details provided and it looks like your parcel was delivered and signed for on April 8th by your Concierge. So it may be that it’s with your front desk.

  24. Caleb

    I ordered a phone from you as at Friday morning last week. A sony Xperia Z and I was told it would be delivered on the next working day. Up till this moment I have not received my package and no words from you guys. My name is Caleb Okobia and my address is [removed by Mod]. I would like to ask for a refund of my money and cancel this order because this is clearly not the way to do business. I have lost 3 days of work waiting for the delivery man to deliver and my time is money. If you guys have logistics problem it shouldn’t be meted out on the customers. I would lay my complain to the appropriate channel if the situation doesn’t change today. Thanks

  25. Jamie

    Paragraph that starts ‘We’re doing our best…’

    ‘Bear with us’… As in big grizzly bear with us? Lol!!

    Any who that made me laugh so thanks for that. Also. Thanks for the data. I’ve used about 15gigs this month, banterrrrrr.

  26. Moderator: Johanna

    @Simon Tucker – We’re pleased you’re loving AYCE :-) I’m afraid we don’t have any plans to introduce it for mobile broadband, as our packages are already pretty competitive in-line with the rest of the market. You can however tether with AYCE if on The One Plan.

  27. simon tucker

    all you can eat data absolutely amazing!!! love it. question, ,, will a similar plan be rolled out for mbb customers too the mbb network is man enough to stream hd etc. love threre x

  28. Moderator: Johanna

    @ford – Yep the One Plan has All you can eat data, with no fair usage policy – you can also tether inclusively on The One Plan :-)

  29. ford

    is the one plan truly an unlimited data plan with absoloutely no restrictions?

  30. Moderator: Nicki

    @ Faz – Hi there, yep the One Plan was changed from 1GB data allowance to the All You Can Eat data allowance. I’d need to check your actual account to see how we were informing customers of this change. I’ll email you separately for your account details so we can have a look for you.

  31. Faz

    Hi

    I have had the iphone 4 from new on a 24 month contract from release in July 2010. Now, coming upto Upgrade time, I have been looking through my price plan and eligibilities etc and have come across this blog.
    Going back now to a few months after starting my contract I quickly realised the 1,000MB allowance wasnt enough soo sensibly opted for the internet allowance add-on, giving me a few extra Gig to use..

    So from this dated blog what i understand is all original One plan customers were converted to an ‘all you can eat/unlimited data’ tariff automatically. I have still continued to pay til this day £5/month for a couple of Gig allowance which I was automatically entitled to.
    Was I not made aware and why was the Internet add-on not automatically cancelled by Three which would have been a service actually showing that you care about your customers rather than merely being a network with Phone Masts and foreign call centres. Hence, now at the end of my contract I am seriously considering another network.

    regards

  32. Moderator: Kaz

    @Reymund – Sorry to read this and would like to try and help. I’m going to send you an email asking for more account details so we can arrange for one of our social media care team to contact you and discuss your issue in more detail.

  33. Reymund

    Hi, im on the one plan but with some glitch i was put on the ultimate internet 300 which i could not tether. I was on the phone on 333 for 1 1/2 hours for 3 days now but no one can help me. I spoke to 4 departments but theyre saying im on the one plan and not on ultimate 300 but on My 3 it says in on the ultimate 300 and i could not tether it blocks me saying i could not teher in my current plan. Can you arrange a call for me from your high up dept based in the uk. So that i could get a proper response. (REMOVED). Thank you

  34. Moderator: Johanna

    @Pleomax – No it shouldn’t cost a thing… If you give the team on 333 a buzz they’ll remove it for you and you can chat through your options. Come back to us if you need to.

  35. Pleomax

    Just been reading back through these blogs and notice that the adult filter should not cost be anything. I’ve been paying £5 for the privilege since I got the ayce contract when it first came out.

  36. Moderator: Lauren

    @Pleomax – There’s a mast due to be activated in your area within the next month, there’s also some capacity upgrades due as well. The service should hopefully improve within the next few weeks.

  37. Pleomax

    Have recently moved to [removed by mod] and signal is abismal. Sitting by a window I get 1 bar on iPhone 4 3G. If I move I take a pot luck chance of the signal drops all together. Any ideas?

  38. Moderator: Lauren

    @Kadir – We’ve recently started to better enforce our terms and conditions. These say that we only allow tethering on the One Plan, or on other Pay Monthly plans with a tethering Add-on. If you’re on Pay As You Go, we don’t allow tethering on your phone.

    If you’re trying to tether without a tethering Add-on and your terms and conditions don’t say that you can, even if you’ve been able to do it previously you’ll find you won’t be able to use this service.

  39. Moderator: Lauren

    @Jamie – We have a duty to give all our users the best experience possible by making sure everyone gets fair access to our network. We use TrafficSense™ to do this. TrafficSense™ identifies and manages types of usage that can prevent other people from enjoying a fair share of the network.

    We’ve been trialling a number of different types of high data use management. This particular trial ran from Friday 25 May until Saturday 2 June. We’re now evaluating the results from all of these trials. TrafficSense™, our intelligent approach to our network still exists, but one element of it which was being run as a trial has ended for the time being. We’re now evaluating the results to develop how we implement the highest data user element of TrafficSense™ in the future.

  40. Kadir Bir

    HI,

    I have called 3 customer support and received their good word ” Canceled’ ” if this people can not offer any support. only using this word. I was using eat-u-can data with my laptop last 2 months with out any issue. However 3 make an changes and this also effect old customer policy as well, Which is ILLEGAL. but they said they did not put any info on contacts. So they are RIGHT now. My advise is go to Other networks. Maybe their contract is not cheap as 3, but use all will receive normal service which is clearly showing under your contacts.

  41. Jamie

    @(Moderator: Kaz) So your saying that the all you can eat data, which is defined in the post above as:

    “there are no restrictions and no crafty ‘fair usage’ policies containing hidden data caps. We’re leaving behind the ‘old mobile’ world of limits and allowances in favour of a new world that gives you the freedom to use your smartphone to do everything it was designed for without the worry of cost.”

    is a lie.You are in fact using crafty ‘fair usage’ policies containing hidden data caps. I’m wondering what advertising standards and trading standards will say about this? However you choose to justify it you do now have a ‘fair use policy’ and a data cap. You have effectively signed customers up on false pretenses.

    The “making sure that everybody has the best possible experience using their fair share of our network” excuse is a joke as well. You can provide as much capacity as you like if you are willing to invest it. Three have obviously decided they aren’t willing to invest in increasing capacity (making sure everybody has the best possible experience) and instead are going to renege on customers contracts and their advertising promises hoping no one will notice.

  42. Moderator: Kaz

    @Sev – let me try and answer your questions – TrafficSense™ is our way of making sure that everybody has the best possible experience using their fair share of our network. It looks at types of data traffic and behaviour that stop other users from enjoying their fair allocation. It will manage a very small percentage of traffic on our network, so that the vast majority of users benefit from higher speeds and a better experience. The amount of data use it takes to be one of our highest data users varies from month to month, because it’s relative to data use from all our users. Often high data users are streaming a lot of high definition video from online TV and film services, to the point where other users are no longer able to make the most of a fair share of the network.

  43. Sev

    Ok – So I have read a long list of comments and responses on this site.

    I was looking at buying a 3 phone and going ont the One Plan PURELY because I know I use a lot of data(about 30GB a month) – it seems that this Traffic Sense is a form of restricting my internet usage.

    My questions are

    I have actually ordered the new S3 through 3 but today am considering cancelling it as it makes no sense for someone that knows they use a lot of data to come onto this plan?

    Why have I needed to read current customers questions in order to be informed of this? Why didnt the sales person tell me about this before I bought the phone?

    Would it make more sense for me to go to a provider that has wifi coverage where there truly are no restictions?

    Finally, as you will have these statistics – Historically what is the average data amount which leaves users out of the top 5% ie… what is the AVERAGE amount which puts people in the top 5%

  44. Moderator: Kaz

    @Jack Speakman – Due to rising business costs linked to inflation we’ve had to review our prices and introduce an increase. We have calculated this increase using the Retail Price Index (RPI) which is linked to inflation. The RPI measures the average cost of goods and services across the country for consumers and businesses and we’ve brought our charges in line with the national average.

    This will be the first time we have ever made this type of increase for contract handset customers, but we have increased prices for contract Mobile Broadband customers in the past.

  45. Jack Speakman

    How come I recieved a text yesterday saying that my contract will increase by£1.26? I’m on the 2010 one plan for an iPhone 4. It is a fixed contract for 18 months. So I don’t see why I should have to pay more than my contract states.

  46. Moderator: Lauren

    @Simon – If you send your full postcode (we won’t publish it) we can check for you.

  47. Simon Vassallo

    Can some one check my connection, I have the One plan on a Three supplied Samsung Galaxy S2 but my internet barely hits 829kbps.

    what is going on?

    I can respond via the email supplied

  48. Moderator: Lauren

    @Graeme – I’ve passed your details onto our Social Media Care team who’ll email you for more info. Can you please include an example of a website you’re receiving the adult filter on in your reply?

  49. Moderator: Lauren

    @Mahmoud – Like all mobile operators, managing traffic across the network is a necessity. Although this can mean that some users may get slower speeds at peak times, we try to make sure that all of our users get fair and balanced access to our network. We’re doing this to provide the best possible experience for all our customers and our terms and conditions include this. You can read our terms and conditions at three.co.uk/terms and see our traffic management policy at three.co.uk/traffic.

    We’ll only manage your traffic if you’re an extremely high data user (in our list of the top 5% of our high data users) and if you’re using data in the peak hours from 3pm to 12 midnight. If you are, try to move some of your data usage outside these hours. If you manage to do this, you should see a speed improvement after a few days.

  50. Mahmoud Alabed

    Don’t buy this piece of crap contract
    Now the speed is unbearable and they told me that my traffic is managed
    That’s of course after I called them complaining about my speed
    This is a disgrace and you should be ashamed of your false advertisement
    all you can eat data BS

  51. Moderator: Lauren

    @Steven – I’ve passed your comments onto our Social Media Care team who can look into this for you.

  52. Moderator: Lauren

    @Steven – have customer service confirmed you are being traffic managed? If not, send your name, number, DOB & postcode and I can confirm if you are or not. (Don’t worry, we won’t post personal details).

    To give all our users the best possible experience, we may have to manage the traffic of our heaviest users between 3pm and 12 midnight in all locations. To avoid having your traffic managed, try to move some of your heaviest data usage outside these hours– for example, you can set large downloads to run overnight instead of the peak hours. If you can change the times of your heavy usage enough, you’ll see your speeds during peak times improve after a few days.

  53. Moderator: Lauren

    @Wesley – Sorry to read you’re unhappy. We want you to make full use of your data allowance, whether you have all-you-can-eat data or a set data allowance. Our traffic management policy is all about the context of your usage – it’s simply that if you’re trying to download a large amount of data in a busy area, during peak hours, your download speeds may be lower than at other times of day.

    We operate a traffic management policy to make sure everybody can have the best service possible. It applies to all accounts with Three, including BlackBerry users. However, it only actually affects a very small number of users who use a disproportionately large amount of data, so you’re very unlikely to be impacted. We don’t offer a fair usage policy, we operate a Traffic Management policy which can be viewed here.

  54. Graeme

    Interesting to see the comment from Johanna on 19/03/2012, “We’ve removed the adult content filter across all contract phones so you shouldn’t experience the same issue”. The filter is clearly still in place for me. I really don’t have the time to take 20 minutes out of my day to wait on hold trying to call customer service to get this removed. This plus the punishment of having to tolerate download speeds less than dial-up speeds during the day because I’ve taken advantage of the apparently unlimited date usage, sorry but having to wait a couple of minutes to load a simple web page is utterly useless, makes for a very unhappy customer. I was very happy with my contract when I first got it a couple of months ago but it seems to be one bad thing after another lately (don’t even get me started on the ludicrous practice of charging for sms delivery reports).

  55. Steven Heaps

    You might want to disregard my previous comment, becuase now on further investigation, I’ve found that your stats on Internet Usage are probably wrong, leading you to throttle people wrongly.
    On my Bill it says i have used 190,198 MB this month, with converts to 186Gb – but that is clearly wrong, I have only used 162Gb (shown on my IPhone Data Stats) since November 2011.
    So it looks like your stats are wrong by somewhere near a factor of 10, which I don’t know how someone has made a mistake like that on your end.

  56. Steven Heaps

    I have to laught a statements like this:

    Moderator: Kaz on April 10, 2012

    @abbas – Just to confirm the One Plan comes with All You Can Data and does not have any limits on how much you download, even if you use 100GB. Hope that answers your question and puts your mind at rest.

    WHICH IS ABSOLUTELY FALSE!

    CAPS ARE NECESSARY AT THIS MOMENT BTW.

    I’D LIKE TO SUBMIT A FORMAL COMPLAINT, AND IF IT ISNT TAKEN SERIOUSLY, I WILL BE SUBMITTING IT TO OFCOM.
    I’ve recently got this absolute joke of 3′s Traffic Management BS. I’ve used tethering on my Iphone this month as always, (not any more than previous months BTW) and now for some reason i’ve been told my internet is being THROTTLED.
    EVERYTHING YOU HAVE SAID ABOUT NO THROTTLING, NO FAIR USAGE POLICY, NO LIMITS – IS JUST TOTAL GARBAGE.
    I’ve probably only used about 25Gb this month MAX, yet I’m being THROTTLED TO 200KBPS FROM 3PM TO 12PM – ABSOLTE JOKE.
    I wouldn’t mind if the throttling was just by for instance HALF, or down to 2MBps, but this is below 2G speeds – making just simple things like browsing the internet impossibly slow, which make my 3G sign on my phone false and is in my mind FRADULENT. You cannnot advertise to customers one thing and change your mind.
    Its false advertising – What you have now is: Unlimted All you can eat data between 12am and 3pm – that is what we have now.
    If you dont look into this and reverse it, I expect a free cancellation of my contract so I can move to a network that just doesnt BLATANTLY LIE.

  57. Wesley.

    I’m absolutely livid.
    My Internet has been going really slow for the last 2 weeks. Phoned up support and was told yes you have been identified as a High Internet user and we now have traffic management slowing your connection during peak hours.

    WHAT!!!!

    The reason I took out the one plan and why I’m paying extra for it to include tehering is because I know I’m a heavy user and I asked what plan should I go on? Was told….. Go on the One plan it’s all you can eat data with NO FAIR USAGE restrictions.

    QUOTE: With all-you-can-eat data there are no restrictions or hidden ‘fair use’ policies on the amount of data you can use.

    Then I get put on TrafficSense™ which states ……… it identifies users in the top 5% highest data users each month and allocates bandwidth on a proportional basis for the following seven days. This makes sure the remaining 95% of users also get fair access and the best possible internet experience.

    What???? Seriously?

    I actually was singing three’s praise about how happy I was using this service but now I have traffic shaping? Are you kidding me?

    Please email me back and explain the difference between fair access policy and fair usage policy?
    Thank you
    Wesley

  58. Moderator: Johanna

    @Callum Allison – You’ll only have your traffic managed if you are a disproportionately high data user (in the top 5% of high data users) and when you are using data in a busy cell site area between peak hours of 6pm to 12am. We want you to make full use of your data allowance, whether you have all-you-can-eat data or a set data allowance. Our traffic management policy is all about the context of your usage – it’s simply that if you’re trying to download a large amount of data in a busy area, during peak hours, your download speeds may be lower than at other times of day. We operate a traffic management policy to make sure everybody can have the best service possible. It applies to all accounts with Three.

  59. Callum Allison

    I note the comment made by Clarissa on 8th of May and response by Moderator Kaz on the 9th of MAy.

    I had exactly the same situation as this. Previous 3 mobile dongle, Used it for 36 months, hassle free and very good speeds, especially for streaming. I don’t have a land line as I live in rented accommodation. I didn’t have unlimited on my iPhone so I changed to The One Plan and cancelled my dongle contract.

    I am now very unhappy with the speed of my internet. i can not stream anything, or even download simple upgrades from apple. I have read elsewhere that 3 are capping data at 200kps between 6-12pm. I would have to agree that this is the case.

    I understand 3 are in an awkward position with this as people will abuse it by downloading endless movies, music etc. But I was assured I would continue to receive the same speed.

    I was happy with my 15BG a month, all I was looking for was to be able to use my iphone without worrying about going over a tiny 500mb limit. Now I am paying £25 for a much worse internet service.

    I’d appreciate an honest answer on this. 3 are definitely capping users that wish to stream using The One Plan.

    Very disappointed customer.

    Callum

  60. Moderator: Lauren

    @Lee – it’s not a specific amount it’s the top percentage of users. Both links should be working. The traffic management policy can be found here.

  61. lee

    can you Please state what the Heavy user amount is please as you now Implement an traffic management system for 7 days for unknown heavy usage

    or Google three traffic management if below links are removed or do not work
    http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,varset_cat=signal,varset_subcat=3819,Case=obj(4046)
    http://support.three.co.uk/mobiledocs/Support/Signal_and_coverage/network_problems/traffic_management_policy.pdf

  62. Moderator: Nicki

    @Sam Crisford – Hi there, do you know if you have the Blackberry services addon? You’d need to have a specific Blackberry addon to use BBM or the internet.

  63. sam crisford

    i brought this to use with my blackberry but my internet and bbm still wont work

  64. Moderator: Kaz

    @Clarissa – I can confirm that tethering is allowed on the One Plan and there is no limit on the amount of data you use. All we ask is that it’s for personal use only.

  65. Clarissa

    Hi. I wish to get the One Plan with an iPhone 3gs, with the intention of tethering it to my netbook. I read somewhere that there is in fact a data limit specifically on tethering, even on the One Plan. Can 3Mobile confirm this? I currently use a 3 Mobile dongle with 15gb per month and I would like to increase this to around 20 -30gb per month by changing to a tethered iPhone 3gs. Until I know for certain I will be able to tether on the One Plan (24 month contract) with no restriction applied by 3 Mobile, either in speed, or data amount, I cannot contractually commit. Even if there IS a tethering limit, I may well take up the One Plan anyway, because it still offers a decent contract, but I need to know the specific terms of the contract and having spent days and hours researching this matter of clarification, I am not yet secure in the contractual terms, which in itself is a flaw in the 3Mobile contractual descriptions and therefore a little offputting to a customer wishing to commit.
    Much obliged.
    CV

  66. Nicki Macleod

    @pab – The only issues we’ve had in the past similar to what you’re saying is when customers try to use 2G phones on our network. As a 3G only network any 2G phones are blocked and you can’t use your sim in it.

    We’ve never hid our traffic management policies – they’ve clear to view at Three.co.uk/traffic

  67. pab

    @sparrow – Cheers for posting that. I moved away from Three a couple of years ago when they started a crusade blocking phones from connecting to the data network simply because they weren’t Three branded. I chuckled when their support team tried to tell me it was because my PDA wasn’t “compatible” despite working as expected for the better part of a year. Since I’m due a change a phone, I was tempted to give them a second chance considering a truly uncapped data plan but if they’re hiding throttling and rate adaptation then clearly I’m better looking else where. Lol; comment approval – let’s see how long my comment stays up.

  68. Moderator: Sedge

    @DJ – I’ve dropped you an email so we can look into this for you.

  69. DJ

    Hi, I’ve just got AYCE on my Text 500 1GB plan for about a month now, however just recently I couldn’t access the internet when I connected my phone to the PC. I kept getting a tethering block info site. Has the terms changed without us knowing? I thought you can always use it via USB.

  70. Moderator: Johanna

    @Sue – I’m afraid you can’t upgrade to The One Plan mid-contract, as advised without paying an early upgrade fee. It was possible at one time, which is why you may have spotted it. If it’s all you can eat data you’re after, you can get that added to your account for £3 a month by calling 333.

  71. Sue

    Hello,

    I have a monthly contract on my phone, Text 500 with 1GB data. No add ons. I phoned today to see if I could upgrade to The One Plan as I had read on three and elsewhere that I could move to that tarrif part way through my contract.

    I have now been told that because my Text 500 contract doesn’t finish until Jan 2013 that I will have to pay over £150 to change to The One Plan.

    Shouldn’t Three tell their customers that they will have to pay to do that mid contract?

    “If you’re a mobile customer on any of our other tariffs and you’re tempted by All-you-can-eat Data, you can move to The One Plan at any time”?

    Is all you are saying.

  72. Moderator: Kaz

    @Sparrow – Sorry to read that you are having issues, I can arrange for someone in our social media care team to contact to discuss this in more detail. I will email you a request for more account details.

  73. Sparrow

    hello all. I am a month into a One Plan 24 month contract, I have been using 3 mobile broadband for a few years now and am have been realy happy with it, I decided to sighn up for one plan after very carefuly looking into this unlimited data or AYCE. I have been paying 60 pound a month for 2x 15gb mobile broadband deals as my bussines means I need a lot of data and I am always moving. So the one plan looked perfect. All was well for first week, and I felt reasured by the 3 team on the phone that my data was truly unlimited after I recived a text telling me I was down to 20% of my alowence (this aparently was a relic of my old phone contract).
    I decided to put it to the test, so I downloaded a couple of movies, about 5GB in total. Next day I noticed that my data conection was droping at regular intervals..10-15 mins, its been that way ever since. I am in a great reception area, line of site to the mast and very few neighbours, also I can have a laptop conected on one of my 3 Mobile BB sims and no loss of conection. The phone (HTC Sensation) shows a HSPA signal but is not conected. Its nothing to do with my computers or conection method, have used wifi hotspot on phone and USB teathering both behave exactly the same. To get the conection back I have to turn off the mobile data on the phone and restablish the teather, speed test shows between 5-7 MBs conection. Only thing I can asume is that my One plan conection has been in some way moderated due to me using P2P downloading. At present I am waiting 48 hours for a call back from ‘networks team’ to ‘look into’ this. Unless its resolved I will be taking legal action to terminate this contract on the grounds of it being NOT AS SOLD. (I have had to reinstatem my conection 2 times while typing this) Not happy

  74. Moderator

    @Paul – Hi there, yep tethering is included in One Plan sim only as well. As it’s a one month rolling contract you’ll be able to upgrade this to a 24 month contract with phone at a later date if you want :-)

  75. Paul

    Hi there,

    I’m looking to move to Three, sim only on a rolling monthly contract. Can you confirm whether tethering is included with the 1 month sim only ‘One Plan’?

    Also, I’m assuming I can switch this to a 18 or 24 month contract at a later date should I wish?

  76. Moderator: Kaz

    @abbas – Just to confirm the One Plan comes with All You Can Data and does not have any limits on how much you download, even if you use 100GB. Hope that answers your question and puts your mind at rest.

  77. abbas

    hi.i recently took out the one plan contract.i use my phone interent to download stuff..but i am constantly worried that how much data i can use,,one plan says that it is unlimited internet,,but even if i use 100GB to download ??/ is there any charge??

  78. Moderator

    @Chris Bird – Hi there, unfortunately you cannot use a One Plan sim in a dongle.

  79. Chris Bird

    Hi, can i put the One Plan sim in a 3g usb dongle? as effectively your using it for the same reasons as tethering its just i have a dongle but i dont want to keep swapping sims over in my current contract phone which im reluctantly paying for :)

  80. Moderator: Sedge

    @Phil – Yes, that’s true. BlackBerry services are a different package and cost an additional £5 per month.

  81. Phil

    Hi all, just recently took out a three contract on the one plan. It came with a Galaxy Smartphone however I already have the latest Blackberry Torch. However when I called to switch my number the guy said if I wanted to use my BB phone I would need to purchase BB internet package does this not make the whole one plan thing kinda useless if I have to purchase an extra internet pack on top? Is this true that I have to get it?

  82. Moderator: Johanna

    @Callum – yep tethering is included in your plan :-)

  83. Callum

    Im on the one plan, can I tether my iPhone 4s to my iPad 2 for free.

  84. Moderator: Johanna

    @Phill – It really is AYCE! If you want to tether on your smartphone then make sure you get The One Plan or One Plan SIM-only.

  85. Moderator: Johanna

    @Jazz – Glad you’ve decided to stick with The One Plan :-) We’ve removed the adult content filter across all contract phones so you shouldn’t experience the same issue. If for any reason the content filter reappears, there’s a simple free fix :-)

  86. Phill

    Hi,

    Just about to get on the smartphone ladder, from using numerous wifi gadgets. (iPod touch, HP Touchpad) I use the web alot, and loads of the sites I visit are not mobile websites. Everyone else seems to have lowish “fair usage policies”. Is yours really “all-you-can-eat”?

    Not going to get stung am I?

  87. Jazz

    Hi, Kaz. I took out the One Plan last year (Feb 2011) and had some problems with it which you helped sort out for me. This was in regards to Three’s Internet filtering of many websites (i.e., Urban Dictionary, B3ta and… ahem… many others). Three’s adviser told me over the phone that I would need an add-on, which cost around £5, in order to bypass this. But according to you moderators on this blog, One Plan customers shouldn’t have to have this add-on to have full internet access, as that was one of the perks of the One Plan I guess. So anyway, Kaz, you helped me (as well as many others at the time) sort this issue out. The add-on was added to my account and £5 was deducted from my bill every month to counter it, thus solving the problem.

    Thank you again for helping me.

    Anyway like I said my contract is coming to an end so after shopping around for a new plan, I’ve decided to stick with Three renewing my 12 months on the One Plan over the phone today, which is due to start in April. It seems still no other company comes close to beating your One Plan package a year on — a testament to Three. But the lady operator told me the add-on will be removed when the new contract comes into affect! She tried reassuring me that I would not face the same problems I did a year ago (before Kaz sorted it out), but I am not so sure.

    So Kaz, are new customers still having this problem or has it been looked into and sorted by the higher ups? Please tell me I won’t have to go through the same rigmarole I did last year with the whole add-on thing?

  88. Moderator: Johanna

    @James Mitchell – if you call the team on 333 they may be able to provide more detail…

  89. James Mitchell

    Yes, I am using an iPhone 4s, which I believe is an HSPA+ device. Is there really no way of finding out if there has been a local upgrade and when it was implemented. Don’t Three keep a record of upgrades somewhere?

  90. Moderator: Johanna

    @James Mitchell – I’m afraid we can’t check back to see what upgrades have taken place, we can only look to the future! Fantastic news that you’re speeds are so good. If you’re using an HSPA+ enabled device, it may be that you’ve just had HSPA+ rolled out in your area.

  91. James Mitchell

    Hi all – I wonder if it’s possible to check my local transmitter and let me know if there has been an upgrade recently. I have been getting around 3 to 4 megs on the One Plan, which I have been very pleased with (as I am in the sticks and can only get about half a meg broadband). However, this morning, I noticed that my speed had rocketed to an amazing 8 to 9 megs. I didn’t think this sort of speed was possible with 3g. I am downloading a new map for my TomTom (tethering using USB from my iPhone to my PC) – the file is about 1.5GB, and it’s nearly half way complete after about 40 minutes!

    My Postcode is GU[removed by Mod] – according to your website, I shouldn’t be getting a data service at all. Needless to say I am highly delighted with this new development. So, has there been any recent upgrade to my local mast?

  92. Moderator: Kaz

    @Matty – Glad you’re loving your MiFi, I’m afraid The One Plan with AYCE data is a phone plan only and can not be used in a MiFi, sorry. There are 15GB plans for the MiFi available if you need more data. Click here to find out more.

  93. Matty

    Hi, I recently bought the huawei mifi dongle, it’s amazing! I can connect my laptop iPod ds and xbox 360 at the same time the xbox said mifi wouldnt work but it works great! In my area it’s faster than Bt to!! I bought the contract for 5gb a month will I be able to change the contract to the one plan and get all yu can eat data for my mifi? Thanks alot

  94. Moderator: Sedge

    @ Robert – No, you won’t do any damage :)

  95. Robert

    Sedge,

    If I tether my laptop to an iPhone, can this do any damage to the iPhone with extended use (say 5-10GB/month)?

  96. Moderator: Sedge

    @Robert – Yeah, that’s a great choice of smartphone. You’ll receive the same, if not better, internet speeds :)

  97. Robert

    Sedge,

    Would you also recommend the iPhone 4S on The One Plan and would I achieve the same internet speed that I currently obtain with the older MiFi (Hauwei W585).

  98. Moderator: Sedge

    @Robert – Our older MiFi doesn’t have HSPA+ technologies, if you were going to combine all of your internet and telephone usages I’d recommend getting a smartphone with HSPA+ technologies such as the Galaxy Nexus on The One Plan :)

  99. Robert

    Kaz,

    My mifi is over 1 year old (model Hauwei W585). So, I don’t think it’s got HSPA+. In fact, a lot of the time it’s on 3G instead of HSPA.

    The reason I am asking is that I was considering replacing my PAYG mifi with the One Plan + iPhone, tethered to my PC. This would combine all my internet and telephone requirements on one contract – but only if I can get the same internet speed.
    Currently, in my area, the best download speed I get is normally 1.5 – 2 Mbps.

  100. Moderator: Kaz

    @Robert – The MiFi can theoretically achieve higher speeds than the iPhone 4s. You can click here to find out more details

  101. Robert

    Is the One Plan with iPhone the same speed as mifi (in the same area of course)

  102. Moderator: Johanna

    @Michael – Is this a new contract?

  103. Michael

    does the one plan start immediately from i got it?

  104. Moderator: Johanna

    @ambro – It’s always been the case that you’re only permitted to tether on The One Plan and One Plan SIM-only. You may have been able to get away with it but you were breaking the Ts&Cs on your plan. If you want to tether you can purchase an add-on which allows you to do so.

  105. Moderator: Johanna

    @shahid – sorry not sure what you mean?

  106. ambro

    hi,i have been on the £15 all you can eat data. some of my friends are also on this plan. i used to be able to tether on this plan. it appears now you have stopped this in favour of only allowing tethering on the £25 one plan.furthermore you can only tether if you have a contract ie ,the one plan.I for one do not want a contract and i know of a lot of people who will not go on a contract.could this,in the longer term,be detrimental to yourselves as the only alternative would be to change provider.I would do this with a heavy heart as i have always previously been happy with three. Cmon 3 let the people tether.

  107. shahid

    i use all in one data for my laptop works fine only 15pounds

  108. Moderator: Kaz

    @Mark Richardson – Thanks for the great comments Mark, we really appreciate it. Afraid I don’t have any news about changing to our international call rates. Sorry.

  109. Mark Richardson

    One Plan – SIM Only:

    Absolutely marvellous. I use it on my smartphone and regularly when tethering to my PC especially when travelling between London and Manchester with fabulous data speeds. My 12 month SIM only contract ended recently but I’ve no plans to change when all of the other networks are giving paltry data limits for in excess of £25 per month.

    To the people who have moaned about tethering on other plans, especially pay as you go, read the Three price list. It’s all explained clearly there. To be honest, I’ve just added a 2GB data add-on to my second sim only contract (SIM only 300 – 12 months) so that I can tether on that plan too. Good value at 2GB for £5.11 when the same data limit would cost you £15-£20 with some of the other networks.

    Well done Three. You’re providing me with an absolutely brilliant service with more data, minutes and texts than I can possibly use. All I need now are some cheap international minutes to France and Spain on the One Plan! Any chance?

  110. Paul

    Why do you not add all you can eat data to mobile broadband users? Your website hints you can add addons but shows none. With my bb dongle for my pc and my ipad2 it’s costing me £15 to top them up each! I’ve used 3gb already and it’s been less than a week. Surely this will push your customers away to fixed line broadband? With companies like bt and O2 offering free wifi hotspots and 3G what’s the benefit of loyalty to 3 mobile?

  111. Nathan

    3mobile is the Ryanair of networks..Internet texter 500 can’t upgrade to the one plan, shop assistants telling you all you can eat data plans allow tethering, £5 add on for 2gb of data if you want to tether a non one plan contract. £10 for 2gb mobile broadband. You have a two tier unlimited data system in place…I feel sorry for people signed up on all you can use daya plans that aren’t on the one plan they have to pay twice for their daya if they want to use it on another device..my ‘one plan’ is to wait for other networks to offer this I’d kill myself if I signed a 2 year contract to find another network offer this in the near future.

  112. Moderator: Sedge

    @ Alex – It does indeed :)

  113. Alex

    Hi,

    In My 3 my plan is called “The One Plan 2010″. Does the unlimited personal data usage (including tethering) still apply?

    I just wanted to check.

    Thanks

  114. Moderator: Sedge

    @ Gemma H – He just means that you don’t use it to run a business. As you have all-you-can-eat data you’re able to use as much internet as you wish, you can ignore the number that’s in My3 – we’re just getting all of our systems up to date but it’ll change soon to show that you have all the internet you’ll ever need :)

  115. gemma h

    Thanks kaz, just another question tho. What do you mean by personal use?

  116. Moderator: Kaz

    @gemma h – I can confirm AYCE data is unlimited so you can use as much as you like. All we ask is that you only use it for personal use.

  117. gemma h

    Hi. I have been on the plan since last year. Just wondering, csn I usr as much internet as I want with no extra charge and will any internet usage show up on data been used outside of allowance in my 3 accpunt once it has finished counted down?

  118. Moderator: Johanna

    @B L – Sure, tethering is allowed on One Plan and One Plan SIM-only. If you’re on another plan, you’ll need to get an add-on, details here.

  119. B L

    Quote–From main article-
    f you’ve been to all-you-can-eat restaurants before, you’ll already be familiar how this works. You pay once, you get as much as you want the first time round, and you can still keep coming back for more. And yes, if you want to use your phone as a dongle (also known as tethering) then you absolutely can.

    Above paragraph from the article seems confusing because when I asked an advisor she stated that tethering was not allowed.
    Please comment.

  120. Moderator: Kaz

    @Paul – This it will apply. No problem there.

  121. Paul

    I’ve just signed up to the one plan for 24 months. Will my ‘All-you-can eat’ data plan apply to an upgraded or next generation (4g) network?

  122. Nicky harris

    I just love the one plan but wouldn’t take the mick and eat to much data as wouldn’t want them stopping lol use wisely everyone don’t bite the hand that feeds u

  123. Moderator: Johanna

    @Steve Hartmann – Thanks for sharing that with us, it’s lovely to get nice feedback! We’re pleased you’re so happy with The One Plan :-)

  124. Steve Hartmann

    I just got The One Plan and love it! Last night I was parked up in
    my truck for the night and was able to watch TV on my 17 inch
    screen laptop, and not worry about extra charges. I tethered my
    iPhone to laptop. Fantastic, thank you 3, Steve H.

  125. Jader

    Finally!

    I’ve been waiting for this for a long time! It is great to see that there is a company out there who truly knows what customers want and who respects their customers!

    I am a very happy The One Plan customer and recommend the Three network to everyone I know!

    This comment right now is being posted over their 3G network using my iPhone and I can definitely say that their service and data speeds are the best!

    Great work guys!

  126. Moderator: Sedge

    @ RJShutt – Unfortunately that’s not possible.

  127. rjshutt

    ok cool – one question though – is it possible to put a cap on the prepaid accounts so that if it hits 15gb it does not go over?

  128. Moderator: Sedge

    @ RJShutt – We don’t currently have any plans to introduce all-you-can-eat data to our Mobile Broadband products, there also aren’t any current plans to change our tariff. If changes do occur, we’ll let you know :)

  129. rjshutt

    Hi – are there any plans to introduce new tariffs for the dongles? I’m seriously considering ditching fixed line broadband as it’s woeful in my area and going with a miff. I have a HSDPA+ dongle and it’s great, but am concerned that 15Gb will be eaten up quickly. So question is, are you thinking of doing a similar package for dongles, or introducing new higher limit dongle packages to bring into line with the One Plan?

  130. sam

    Why arnt there concerned that this plan is more appealing than there dongle packages I can easily run my ps3 or laptop with no extra costs

  131. Moderator: Johanna

    @Matt – Yup! :-)

  132. Matt

    I am on the One Plan. So I can hook my mobile up to my laptop and download as many games, music and movie’s as I want, for free?

  133. Mark

    Thanx Sedge.
    Merry Christmas

  134. Moderator: Sedge

    @ Mark – You can safely ignore that number :) We’re just getting all of our systems up to date but it’ll change – sorry for the confusion.

  135. Mark

    Hi. Why on my data usage on my phone does it still count down the mega bytes if I am on the one plan and I have all you can eat data. Can I safely ignore this or will I be charged if I exceed the limit.
    Thanx
    Mark

  136. Moderator: Kaz

    @Darwin – Tethering is currently only offered on The One Plan.

  137. Darwin

    @ johanna But why shouldn’t teathering be on all in one £15 pay as you go we’re paying the money it’s unlimited internet why not allow it were paying you money for it tethering should beallowed

  138. Moderator: Johanna

    @Darwin – I’m sure others would agree :-) But I’m afraid tethering is a perk of The One Plan and One Plan SIM-Only, next you’ll be asking us to give everyone a free phone ;-)

  139. Darwin

    all you can eat on pay as you go should include tethering will u make tethering possible on all you can eat £15 pay as you go it will be appreciated and will make ur network better other people probly agrees

  140. Moderator: Kaz

    @Sarhan – I would suggest you give our colleagues a call on 333 and request to have the All You Can Eat add-on for an extra £3 per month. This will give you unlimited data. However you will not be able to tether using it.

  141. Sarhan

    Hello!
    I just signed a contract with three, I had to choose between the one plan at 33£/month and the 500 plan at 30£/month. I have 500 min, 5000 texts and 1 gb of Internet.
    The question is, can I upgrade to the one plan? And it will cost me the same? The phone is galaxy s2 and this was an offer with RP from 35 to 30, probably because I pay with direct debit. I kinda regret that I didn’t choose the one plan., even if I have wi-fi, you never know what happens and you might need extra mb’s or gb’s

  142. Tony

    Hi again,

    is it known for satellite dishes to disturb signal ?
    I just tested the connection on my way home from work and got 880kB/s which is more than I usually get.
    But as I arrived into my street infront of my house I got 30kB/s again.

    One thing i’ve noticed is that my neighbour 2 doors away had recently put up a Satellite Dish. Could that be what’s affecting my speed? My upload is perfect over 200kB/s but my download is like non-existant!

  143. Moderator: Johanna

    @Tony – I’ve had a look at your postcode and can’t see any issues at all in your area, it’s possible that congestion is affecting your speeds if using at peak times but if you call the team on 333 they can run further checks.

  144. Tony

    Hi Johanna, it’s L7 [removed by Mod] ( could you filter the postcode when you approve the comment) Thanks!

  145. Moderator: Johanna

    @Tony – Yep sure we can check but we need a full postcode/s?

  146. Moderator: Johanna

    @amlac – As we’ve previously stated it doesn’t matter which plan you’re on but in peak times we sometimes manage traffic on peer-to-peer sites to ensure a good service for all across the board.

  147. Moderator: Johanna

    @Kieran – Yep indeed you can :-)

  148. Ross

    Awesome I just signed up for this after coming from O2. The signal I have with O2 was terrible in my house I was lucky if I got one bar even with 3G turned off so I would drop calls all the time. My 3 sim card came the other day and I put it in my phone and the lowest amount of bars I got was 3 even with 3G turned on :) Plus I can now tether from my iPhone to my iPad using the iPhone’s Personal Hotspot!

  149. Tony

    Hi, I’ve been getting 30kB/s max download and the usual 200kB/s upload.
    It’s been happening since a week ago now and I commute between two places.
    At work I can get around 100kB/s – 300kB/s download and 200kB/s upload and at home I get the above mentioned 30kB/s. It used to be 500-700kB/s while at home so I’m confused on why I am getting such a slow speed back at home. Would you be able to check if its something to do with the masts? the post code is L7 in Liverpool – I’m on The One Plan

  150. amlac

    Why no response to the post by Neil below?

    Are you avoiding the question?

    Hi Three Moderators,
    I noticed that you guys say that Three does’nt throttle internet speed on The One Plan.
    Rather, Three actively manages its network during busy times and will access individual’s usage to determine if they are affecting the speed of the three network.
    Is’nt this just another name for bandwith throttling

  151. Kieran

    i have just bought the one plan.
    # 2,000 minutes
    # 5,000 texts
    # All-you-can-eat data

    with the minutes can i ring any uk landline and any moblie network with this?

    i couldnt believe the price!!!

    Kieran

  152. Moderator: Sedge

    @ Sunjay Bhogal – Great to hear you have good coverage at your work, I’ve taken a look at your second postcode and you appear to be in an area with strong indoor and outdoor coverage, there’s some work going on in your area at the moment which could be affected the strength of your coverage. When the works complete you should see an improvement. We don’t throttle speeds on our network but we do manage traffic on busy masts at peak times, you can read more about that here.

  153. Sunjay Bhogal

    Hello, having network speed issues. At work during the day at Central London Post code SE1 [Removed by mod], my download speed is around 5 meg which is excellent, however when I get home in postcode CR0 [Removed by mod] during the evening and sometimes most weekend, the internet speed can be low as 0.5 meg which is not good. Can you tell me if there are problems my home area or are you throttling my internet speed. I am on the One Plan eat much as you want data and I am tethering as well.

  154. Moderator: Kaz

    @anthony – Just taken a look at your local masts and one is not running at 100% at the moment, this will be looked into as a matter of urgency and should be fixed within the week. Sorry for any inconvenience caused.

  155. anthony

    postcode is (removed) looks like i jumped the gun and my data isnt being throttled as i can get 3mb/s at work in darlington. However the speed at my home is horrendous. My mate who lives near me is also having the same problem.

  156. Moderator: Kaz

    @Luciee – Please ignore the usage in My3, we are still updating our internal systems, I can confirm you do have unlimited data if you are on The One Plan.

  157. Moderator: Kaz

    @anthony – Sorry to read that. Can you supply me a full postcode so I can check for any mast issues in your area.

  158. luciee

    Hi, im on the one plan, been on this about two week now but I have a certain number of mb not ulimited? If I go over this will I be charged because like it says its just the wording that hasnt changed?

  159. anthony

    I am currently on the one plan with supposedly unlimited data usage so why are my internet
    Speeds being throttled. Before i used to get download speeds of 3mb yet since going over 1.6gb of data i have been only getting speeds of 0.03mb even when connected to the 3g network. Seriously not happy with this at all.

  160. Moderator: Kaz

    @brendan – Yes it does if your are on The One Plan :-)

  161. brendan

    Does this all you can eat include using your phone as a wi-fi hotspot?

  162. Moderator: Sedge

    @ Bill – Ah, so you’re on Pay-As-You-Go?

  163. Bill

    @sedge
    Thanks

    Hi I am on “3Pay”
    what ever it is
    Bill

  164. Moderator: Sedge

    @ Bill – You can get all-you-can-eat data if you’re on The One Plan, our One Month rolling SIM or our Text and Talk plans. Which plan are you on? If you’re Text and Talk you’ll be able to get all-you-can-eat data added onto your plan for £3 a month :)

  165. Bill

    @Kaz
    The phone has internet access, can see “my3″ account fine BUT there is no AYCE options to select, even if you change phone models, thus why I asked which phone models support/allow you to select AYCE option on 3.
    ???? confused and slowly getting hacked off with 3′s adverts for AYCE. :)

  166. Moderator: Kaz

    @Usman Haider – We are still updating our internal systems to reflect AYCE data, please ignore this message.

  167. Usman Haider

    I am on one plan with galaxy S 2 . But my account shows only 1GB internet usage limit..can you explain it ..please

  168. Moderator: Kaz

    @Bill – You would not select AYCE on a phone. All you can eat data (AYCE) allows you unlimited access to data, with no restrictions. You need to make sure your phone has access to the internet to be able to it. Hope that answers your question.

  169. scott

    Not including MMS on the one plan is poor and a rip off , MMS just use data to send and this plan has AYCE so WHY is it not included???

  170. Bill

    @ Kaz,
    Hi Kaz, what I was needing to know which of your phones support AYCE £15″ as depending upon your make/model of phone you do not get the option to select this. might change my phone!
    Thanks Bill

    “Hi, Which mobile phones are supported under the AYCE £15 per month add on?
    Thanks bill”

  171. Moderator: Sedge

    @ Sandra – Don’t worry! If you have all-you-can-eat you don’t need to worry about the bill, you have all the internet you’ll ever need. You can ignore the Internet Usage number within My3, we’re just getting all of our systems up to date.

  172. Sandra

    I have just joined three, and I have the one plan, so this means that I can use as much Internet as I want and won’t get charged, because I am worried because I’ve only had my phone and this contract a couple of days and I have nearly gone over my Internet usage allowance but I have the ‘all you can eat’ plan! So will I get charged if I go over the Internet usage it gives me?

  173. Moderator: Kaz

    @PJ – Please ignore this message, we are currently updating our systems to reflect AYCE data.

  174. Moderator: Kaz

    @Bill – Sorry, not sure I understand the question. If the phone can use data then it will support AYCE data. Hope that answers the question.

  175. Bill

    Hi, Which mobile phones are supported under the AYCE £15 per month add on?
    Thanks bill

  176. Moderator: Kaz

    @Lee – yes you can, just give customer services a call on 333 to add AYCE data to your plan.

  177. PJ

    I have a one plan with all you can eat data but my account says I only have 80mbs left this month? Is there a limit in the small print that I’m not aware of or can I just ignore this?

  178. Lee

    I am on the text 100 plan with 500mb of data and i have the internet add on, would i be able to change my plane to the text 100 with all u can eat data i am 3 month into my contract if i can how would i be able to do this

  179. Moderator: Johanna

    @Gavin – No afraid not, MMS are charged separately. Price guide here.

  180. Gavin

    Are picture messages (MMS) included in this plan?

  181. Moderator: Johanna

    @Ben – There’s a little confusion here, but to explain – when you top-up you automatically get given some free data. We allow you to convert your top-ups in to add-ons, to get more for your money. To get all-you-can-eat data you’ll need to top-up with £15 and convert it into an all-in-one £15 add-on.

  182. Ben

    Hi

    I’m looking at a samsung galaxy ace on payg and it says that if I top up 10 pounds a month I get 3000 texts 300 mins an all you can eat internet, but under the column that says “network offers” it says per top up you get 150mb of internet per top up, can you please explain this

    This deal is on the carphone warehouse website, but I chose three as a network because you guys seemed to be the best for what I needed, i.e internet

  183. Moderator: Johanna

    @Mark – First of all I can reassure you that if you are on The One Plan you do have AYCE data and you won’t be charged any more for using as much data as you want to. We know there’s a glitch in the system that triggers these SMSs, when a customer has an add-on too. If you have an add-on, on your account it’s unlikely you’ll need it with The One Plan, so either remove it via My3 or give 333 a buzz and they’ll remove it for you.

  184. Mark

    Hi three Mods.

    I am on The One plan with all you can eat data. Every month i receive messages saying that i am the end of my data allowance and that i will be charged for anything else that i use. I have spoken to someone at three, who assures me this is not the case, but i keep receiving the messages. Whats going on? should i just ignore these messages from three?

  185. Moderator: Kaz

    @Alex – If you have AYCE data you don’t have a limit on the amount data you use.

  186. Alex

    Hi there, I have a text plan 500 which is not a One Plan and it has a All You Can Eat Data with it. Does that mean I can go over 1GB memory of internet aswell?

    Thanks, Alex.

  187. Moderator: Sedge

    @ Bobs – Correct! Sorry for the confusion, we’re still getting all of our systems up to date :)

  188. Bobs

    So, just to confirm, if I go over the 1gb alleged allowance shown on my One Plan account I definitely WON’T be charged extra?

  189. Moderator: Kaz

    @Pleomax – Your nearest mast has been faulty and this will affect your signal. We are working on a fix asap, sorry for any inconvenience caused.

  190. Pleomax

    Sorry don’t know what happened meant postcode (removed) sometime 3G is there but very very slow. Then other times it’s non exist ain’t. Signal drops while making calls too. Any idea what going on?

  191. neil

    Hi Three Moderators,
    I noticed that you guys say that Three does’nt throttle internet speed on The One Plan.
    Rather, Three actively manages its network during busy times and will access individual’s usage to determine if they are affecting the speed of the three network.
    Is’nt this just another name for bandwith throttling?
    Thanks, Neil.

  192. Moderator: Sedge

    @ Edd – Sorry, found your comment. There’s no question though?

  193. Edd

    Still no answer mods about phoning a 0845 number
    On one plan

  194. Moderator: Kaz

    @kath – I can confirm The One Plan does not have a fair use policy attached to it and there is no limit to the amount of data you use, we only ask that it’s used for personal use only. And yes it is the same.

  195. Moderator: Kaz

    @Jason – I can confirm you do have AYCE data and its unlimited, please ignore these data messages on My3. I can assure you we are working hard to fix this and that My3 will reflect AYCE data soon. Can’t give you a date just yet though.

  196. kath

    Is this plan the same one advertised in carphone warehouse for the iphone 4s? they are calling it the three one plan and the pricing is the same as direct from the three shop but they say the internet is unlimited but subject to a fair use policy (so not really unlimited) surely it should be the same terms no matter what outlet you buy it from?

  197. Jason

    Hi, got all you can eat contract with three. Looking back on these comments, why has it taken so long to change the 1GB use of data to be removed from my account page? I phoned three call centre and they couldn’t give me a reason for this. The lady on the phone said something on the lines of because this is how we will monitor your usage…. When will my account page reflect the ALL YOU CAN EAT DATA? Even thorugh I know its unlimited data it still puts me on edge seeing the 1GB. I will listen to internet radio using the 3G and will eat the data up easy all night on my night shifts… I hope I won’t get charged extra or that my bandwidth won’t be reduced so much I can’t stream… Well I will test this for a week or two and if this is poor i will soon change. I moved from another company which i was with for about 6 years.

  198. Moderator: Sedge

    @ Alan – That was correct when the blog post was published but since then we’ve made a few changes. Unfortunately, you can’t upgrade to The One Plan mid-contract, our CS team were correct. Sorry for the confusion.

  199. Moderator: Sedge

    @ Josh Gledhill – It’s included in your contract :)

  200. Edd

    I’m on the one plan and I’ve used a 0845 number
    And been charged with three its all payout

  201. Moderator: Sedge

    @ Spikeyy – Unfortunately we cannot confirm the average speed for your area – the strength of the signal will vary depending on where you are, what you’re downloading, weather conditions and the construction of the building. The stronger the signal, the faster your internet access will be.

  202. Alan

    Hi,
    Can someone from Three please email me to explain why when I phoned customer services today they told me that currently it was not possible for existing customers to move to The One Plan (unless they Upgraded to a new contract), when in the above article it clearly states:
    “If you’re a mobile customer on any of our other tariffs and you’re tempted by All-you-can-eat Data, you can move to The One Plan at any time.”

    Please advise, thanks.

  203. Josh Gledhill

    So I am on the One plan with all-you-can-eat-data, do I have to buy an add on to tether or is it all included in the price of my contract?

  204. Spikeyy

    Your comment is awaiting moderation.

    Thanks Mods.
    Well another query. What is the average Data Speed for three? My speed tester app use to show 2 to 3 Mbps as download speed on O2 Network.

  205. Spikeyy

    Thanks Mods.
    Well another query. What is the average Data Speed for three? My speed tester app use to show 2 to 3 Mbps as download speed.

  206. Moderator: Sedge

    @ Spikeyy – We don’t throttle speeds but we do manage speeds at busy periods. You can read about that here.

  207. Spikeyy

    Thank you Kaz.

    I will test the speed later and will let you know. I also have few doubts about this plan. Is there any sort of throttling in data speeds for heavy data users? Is there any specific time of the day when data traffic is managed?

  208. Moderator: Kaz

    @Daniel Whelan – You are able to upgrade after 12 months into your contract.

  209. Daniel Whelan

    I been on my contract for 11 months I started in January last year.

  210. Daniel Whelan

    11 months, I started it early January last year.

  211. Moderator: Kaz

    @Pleomax – Really sorry to read this, I would like to see whats happening in your area, however the postcode you provided does not seem to work in our coverage checker. Please can you confirm your postcode.

  212. Moderator: Kaz

    @Spikeyy – Firstly welcome to Three! Sorry to read that your data speeds have not been great, I’ve just taken a look at coverage in your area and can see a local mast was faulty yesterday. There was planned work to fix it so things should be OK now. Please let me know if your speeds are still slow.

  213. Alan Millbrow

    I love this plan. It’s brilliant. I hardly even use my home broadband any more. I just switch my iPhone to tether. 3 must be cleaning up with this offer.

  214. Pleomax

    Bad fluctuation of 3G signal in mk33 4as why?

  215. Spikeyy

    I am One Plan user. Well I just got this Sim yesterday. I did check my 3G Network Speed at postcode (removed) and it was something around 0.18 Mbps. Not sure what policy Three has got but 0.18 Mbps was too low for a 3G network provider. I just moved from O2 to Three just for the same of unlimited data. Is it unlimited data at the cost of speed?

  216. Jo

    What is your Security Deposit policy for those who want a One Plan contract but have poor credit?

  217. Moderator: Johanna

    @JoJo – We only offer 24 month contracts or 30 day rolling SIM-only contracts (not 18 months). There are opportunities to pay a security deposit but you’ll need to chat to the sales team about this.

  218. Moderator: Johanna

    @JoJo – I’m afraid The One Plan isn’t available for business customers – check all the info here, or give our team a call.

  219. Moderator: Johanna

    @Daniel Whelan – Can you tell us how far into your contract you are?

  220. JoJo

    Do you offer pay monthly 18/24 month contracts such as the One Plan to those that don’t pass your credit check, but can pay a security deposit? How do security deposits work with 3?

  221. JoJo

    In the One Plan available for Business Customers and for use with the Galaxy S2?

  222. Daniel Whelan

    I am an existing customer, and despite 3′s staff in their own store and website saying that it is possible I am unable to change my tariff. Customer service on the phone is laughable and I have been told a mixture of lies, sales pitches. Some form of written contact is needed and this is the closest I can find.

  223. Bradley Kieser

    This is a brilliant price plan, with true high speed data connectivity and Three are the first operator in the UK to make mobile broadband truly usable!

    Well done Three!

    I hope you chew up the market and kick your competitors where it hurts!

  224. Moderator: Kaz

    @Jim hutch – Sounds like you need to contact customer services to see what’s happened to your account. Sorry, we don’t have access to account details here.

  225. Jim hutch

    I recently changed from a monthly rolling contract to the one plan on a galaxy s 2. Im getting texts from 3 saying mh data has run out and on my 3 account says I owe an extra 15 pounds.

  226. Chris Beale

    Im thinking about getting this plan as my home internet is slow and when i use my vodaphone phone to connect my pc to the internet the speeds are 4 times faster but is it really unlimited, ive heard of data limits of 450gb, i mean i doubt i would pass it in one month but id rather not take the chance if thats the case, also i have no idea what speed i would get in my area the phone lines are not great but im not sure about the phone networks,

  227. James Mitchell

    Jason – you really cannot change the apn on an iPhone, unless it is jailbroken (which mine is not).

    I am not convinced that changing the apn would help in any event as I have the same settings on my iPad2 (with a Three data Plan) and the speed is always much faster with that. In the early hours, the speed is the same. Hence I can deduce it’s not a hardware anomaly and nor is it an apn problem.

    As Adam seems to have discovered, there is almost certainly a difference in the way Three manages the One Plan compared to their data contracts.

    Like Adam, I am not complaining. The One Plan still provides excellent value for money. However, if Three do have a slightly different policy for managing traffic on the One Plan, it would be nice of them (and honest) to tell us.

  228. Moderator: Sedge

    @ Adam – We don’t throttle but we do manage speeds at busy times to make sure as many of our customers as possible have a good experience with us. You can read about our traffic management policy here.

  229. Adam

    Hi,
    I had a dongle with yourselves, was really impressed, switched to the One plan and am finding the tethering speed to be slower. As an experiment, I put my 3 SIM into the dongle, and the speed shot through the roof. (Note I was unaware I was not allowed to do this as per the T&C’s before I came to this blog).

    From what I can guess you are bandwidth throttling the One plan. It may explain when I called the 3 sales team to cancel my Dongle they were quite insistent I would not achieve the same speeds through tethering that I would through the dongle.

    I have no issue with that if that is the case but please come clean. Being someone who works with an ISP I understand traffic profiling and why you may want to do this and I understand why you would want to prioritize ‘data’ plans during the day, but it may be worth looking at the traffic profiles you have set up and allow some of the ‘data’ plan bandwidth to be used during the evening for the One plan bandwidth.

    It’s the ‘right’ business decision. It’s a value point for your ‘data’ plans. I just need to know it is happening. I can then manage my usage around this issue (e.g. downloading TV through Iplayer during the day).

    Regards,

    Adam

  230. Moderator: Johanna

    @Alasdair – If you’re on The One Plan, definitely ignore the data limit – there isn’t one :-) We’re updating our systems to reflect this.

  231. Alasdair

    I’ve got a brand new account on The One Plan, and in the iPhone app my My3 account shows only 1 GB of data. Should I ignore this and not worry about the limit? I presume it’s the same 1 GB issue as mentioned in the post above, except that it suggests this is the case for old accounts (post dated last December), not new ones.

  232. jason

    @ Lloyd and James Mitchell you can change your apn on the iphone just google apn changer iphone and take it from there,trust me it works as i did it when i had an iphone 4

  233. Moderator: Sedge

    @ Lloyd – We do manage speeds at busy time, you can read about that here. If you think it’s affecting you more than it should, send through your full postcode and we’ll take a look for you.

  234. Lloyd

    @jason APn is hidden if you have an iPhone with three sim. Apn shows if you put other network sims in though.

  235. Lloyd

    As James Mitchell has been mentioning, I find the network really slow between 6pm and 12 am. It has gotten worse in recent weeks. During these times I can’t live stream at all on Sky go or watch videos from ESPN goals, which kinds of ruins the purpose of AYCE and Sky Go.
    Apart from this the network is fine, it never used to be this slow, used to be able to live stream with no troubles around peak times as shown. I’ve got an iPhone 4 and I’m on payg all in one 15, I also used an iPhone 3GS for a time too which saw the same effect.
    I see AYCE as a free lunch basically, hence why I never raised the issue earlier.
    Kind Regards, Lloyd

  236. James Mitchell

    It’s a nice idea – but you can’t change the apn on the iPhone, with a 3 Sim inserted. If I put an O2 sim into the iPhone, then under General/Network/Mobile Network setting you do have this option. As you probably know, 3 disable this option with the 3 sim. Thanks anyway. I am clearly getting nowhere with this, so you will be pleased to hear that I am abandoning this exchange.

  237. Jason

    @James Mitchell James have you tried changing your apn in your iphone to 3internet you may find this improves your download speed google how to do it in your iphone.

  238. James Mitchell

    If it was a Sim issue, then I wouldn’t only have a problem during the day. Early in the morning, the speed is high and matches that on the iPad. Thanks anyway.

  239. Moderator: Kaz

    @James Mitchell – The only thing I suggest for this anomaly is to go into your local store and get your SIM replaced. It could be a SIM issue.

  240. James Mitchell

    To – Moderator: Johanna

    Yes, it’s an iPhone 4s. I have however tried the sim in my iPhone 3gs (with a sim converter) with exactly the same results. Can you provide any explanation for this anomaly?

    I suspect that I am going to get no further with my other query about tethering, which I admit is entirely academic. I am able to use the 4s as a wireless hotspot, so taking out the sim and putting it into a dongle would make no sense. However, I am still completely mystified as to why Three have made this ‘business decision’ as you call it. It makes no sense, unless I have missed something. What could I possibly do with my sim in a dongle that I can’t do, using the iPhone as a dongle? I suppose what I am asking is WHY this business decision was made, and what Three thinks it might achieve?

    Please don’t get me wrong. I am a massive fan of Three and it’s AYCE data policy. That’s why I have two contracts with Three and have persuaded several of my fiends to switch. I am not trying to stir anything up with these questions – but I remain frustrated, because I can see no reason for the policy at all.

  241. Moderator: Johanna

    @James Mitchell – I’m afraid I’ve answered your first question as effectively as I can. It’s a business decision not to allow customers to do this. We’re happy for you to tether, do you have an issue with being able to tether? What benefit do you see in taking your voice SIM out and putting it in a dongle. Re your second question, is it an iPhone 4?

  242. James Mitchell

    Thank you for responding to (some of) my questions. may I repeat the ones which appear to have been overlooked?

    1) The One Plan T&C states this:

    “You can’t put your voice SIM into anything other than a phone (e.g dongle, laptop, tablet). For example, if you’re on The One Plan you must use you SIM in a mobile handset only, you can’t remove it and place it in a mobile broadband dongle.”

    My question is why? What’s the difference between using my iPhone as a WiFi hotspot (i.e. tethering) and using a broadband dongle? Surely there is no difference at all. Please explain.

    2) How is it possible that the speed on my iPad (3 network data contract – 15 gigs per month) is consistently higher than the speed on my iPhone (3 network One Plan) during the day? I know that your coverage checker shows that I am lucky to get a signal at all (in fact I get almost a full strength signal), but that’s irrelevant.

    Thanks,

    James M

  243. Mustafa

    Ok that’s great, no fair usage policy, thanks;)

  244. Moderator: Sedge

    @ James Mitchell – I’ve taken a look at your postcode you’re in an area with primarily outdoor coverage but your experiment results look great! We manage traffic at busy periods which is why you could be experiencing slower speeds on some occasions. You can find out more about that here.

  245. Moderator: Sedge

    @ WAQAR – You’ll get a notification when it’s run out and you’ll need to cancel the subscription else you’ll get charged. You’ll be able to cancel on the Spotify website.

  246. Moderator: Sedge

    @ Mustafa – Don’t worry, if you’re on The One Plan you have all-you-can-eat data. We’re still getting our systems up to date but for the time being you can ignore that number within My3 – you won’t get charged and your data won’t run out.

  247. Moderator: Sedge

    @ Greg – Welcome to Three :) I’ve tried to take a look at your postcode and you appear to be in an area with strong indoor and outdoor coverage, would you like me to arrange a call for our CS team so they can take a further look into the coverage in your area?

  248. Greg

    Hi, just moved to three from O2. When I took out the contract I check the coverage using your checker online. For my postcode it said I would have good indoor coverage. However I’m only getting one bar on my iPhone (indoors). Could you tell me if you have any plans to improve the signal strength at CV4 [Removed by Mod].

  249. Mustafa

    I just got an iPhone 4s with the one plan. I got the three app for it and it said I’ve only got 1gigabyte of data instead of unlimited, why is this! Also on the receipt it said the unlimited data was subject to a fair use policy please help. Have I got scammed and it said also that 2314 mins, 5750 voice mins, and 5822 3 to 3 mins. Plz reply 3

  250. WAQAR

    Im on the one plan and had a 6 month subscription to spotify. That ran out 2 days ago and was wondering if i have to pay anything if i continue to use the service??? if it is going to cost me money how do i cancel it??? im a student and can’t afford to pay a fee for this service.

  251. James Mitchell

    Moderator: Kaz on October 21, 2011 wrote: @James Mitchell – I can confirm that we do not thrttle, it could be a network issue in your area. If you supply a full postcode I can check.

    Sure – my Postcode is GU6[Removed by Mod].

    However, as I have said, the signal strength isn’t an issue. I get a full signal where I am situated and full speeds at night on both plans.As an experiment last night I left my iPhone tethered to my laptop and downloaded a 5GB file at an average speed of just under 3Mbps! That’s fantastic. In the early hours, the speed on my iPad Three data plan and the iPhone One Plan is more or less the same (average around 2.6Mbps). However, during the day downloads on the One Plan slow down – but the downloads on the iPad Three data plan do not.

  252. Moderator: Kaz

    @James Mitchell – I can confirm that we do not thrttle, it could be a network issue in your area. If you supply a full postcode I can check.

  253. Moderator: Kaz

    @Chris moakes – You are allowed to tether (wireless hotspot) on The one plan with no extra cost. Please ignore the data allowance in My3, we are updating this to reflect AYCE data.

  254. Chris moakes

    Hi I’ve just got an iPhone on the one plan, I did have a query about my data allowance running its way down on my3 but looking on here I have a bit more piece if mind, however I have a friend also with iPhone on one plan and he used his phone as a wireless hotspot a lot, and he said he received extra charges from this, are there extra charges for using my iPhone as a wireless hotspot??

  255. James Mitchell

    Addendum: You may not want to make this link public (although I would have no objection if you are happy to do so), but I have uploaded to YouTube a video showing the Speed Test being carried out this morning. This is the link:

    http://www.youtube.com/watch?v=zs41fxAOEPw

    On the left is my iPhone (on the One Plan) and on the right is the same test, carried out at exactly the same time, on my iPad which is on the Three Network 15GB data plan.

    This test is typical.

    If Three is NOT throttling, how can you explain this dramatic difference?

  256. James Mitchell

    Thank you Johanna – but the compliment was only part of my two postings. May I have answers to the remainder please?

  257. Moderator: Johanna

    @James Mitchell – Glad you think The One Plan offers amazing value :-) It’s purely a business decision as our MBB packages are important to us too.

  258. James Mitchell

    I have another question, if I may.

    The One Plan offers amazing value, which is why I have switched from O2. One important factor is the ability to ‘tether’ so I can use my laptop with my iPhone 4 ‘hotspot’ on the road, when no WiFi is available.

    One thing puzzles me. the T&C states this:

    “You can’t put your voice SIM into anything other than a phone (e.g dongle, laptop, tablet). For example, if you’re on The One Plan you must use you SIM in a mobile handset only, you can’t remove it and place it in a mobile broadband dongle.”

    Why? What’s the difference between using my iPhone as a WiFi hotspot (i.e. tethering) and using a broadband dongle? Surely there is no difference.

    It’s an academic question, because I am happy enough using the iPhone – but what exactly is Three trying to prevent by imposing this condition? Have I missed something?

  259. James Mitchell

    Moderator: Sedge asked on October 17, 2011 “How are you measuring the speed on your iPhone? Are you using an app?”

    Yes – I am using the same app on both the iPhone 4S and the iPad The one I use is called ‘Speed Test’ by Ookla.

    I tested several times since I last posted – and in the early morning, the speed on both is the same (so I know there is nothing wrong with the iPhone) – but later in the day the speed on the iPhone drops, but the iPad speed seems to be fairly consistent. As I have said, both are on Three Network plans – the iPad on the 15GB per month and the iPhone on the One Plan.

  260. Moderator: Johanna

    @Sophie – Definitely don’t panic! If you’re on The One Plan you have AYCE data, not all systems reflect this (My3 the app) but we’re in the process of getting this info updated. If you use over 1GB you def won’t be charged. Check out this experiment.

  261. Sophie

    Hi – I’m on what I thought was the one plan with an iPhone 4 – however i have an ‘internet allowance’ which is roughly a GB a month?? Which i definately use!! Only just realised now that this is not unlimited as advertised.. help??

  262. Moderator: Johanna

    @James – If you bought your Blackberry on The One Plan, it will be included in the price of your contract. But if your contract is with another phone and you start using a Blackberry you will need to pay for the add-on. Our SIM-only customers will also need to buy the Blackberry add-on as an extra. I hope that makes sense?

  263. James

    I’ve just swapped back to using a blackberry handset on the One Plan and am being charged the additional £5.11 per month, however, looking at the comment from David on the 2nd September I shouldnt have to pay extra for the Blackberry Add On on the One Plan?

  264. Moderator: Sedge

    @ James Mitchell – How are you measuring the speed on your iPhone? Are you using an app?

  265. Moderator: Sedge

    @ Edd – Thanks for flagging Edd. I’ll look into this for you now.

  266. Moderator: Sedge

    @ Moin – Welcome to The One Plan :) There’s not a problem, we’re just getting all of our systems up to date but don’t worry, you’ll have all-you-can-eat data. You can ignore that number.

  267. Moderator: Sedge

    @ Laz – Sorry we can’t specify the speed that you should expect. It depends on a number of things, where you’re based, the thickness of the walls in your house, what you’re trying to download/ speed.

  268. Laz

    Hi, I’ve bought this plan and would like to know what the speed is like for downloading videos and streaming etc. Postcode is KT6 [Removed by mod].

  269. James Mitchell

    There is something odd happening on the One Plan.

    I have a Three 15 gigabytes per month data contract for my iPad 2, and consistently get speeds in excess of 2.5Mbps day and night. I was so happy with this, that I was persuaded to ditch my old iPhone contract and switch to the One Plan with Three.

    However, on the One Plan, I only seem able to get similar speeds to my iPad first thing in the morning.

    I am using the same speed tests on each (Speedtest.net) using the same server and testing from the same place. First thing this morning, both the iPad and the iPhone managed speeds of around 2.5Mbps. A few minutes ago however (1pm on a Sunday), my iPad downloaded at 2.73Mbps, whereas the iPhone 4 on the One Plan, sitting next to it and using the same network, was 0.53Mbps. I repeated the test several times and the speeds stayed much the same on each.

    I have only just started my One Plan contract, so there is no way that I have exceeded any arbitrary maximum, and I do not use P2P or other sharing services.

    So – what is going on?

  270. Moin

    hi,
    i bought a package at last 12th oct, 2011.
    it’s 16th, when i’m going to my allownce page, it is showing 1gb limit.
    any problem?

  271. Edd

    It’s here again same problem friday
    The 3 app stated I’m not on the three 3G network
    I’m on the network all day

  272. simon

    Hi,

    In ‘my 3′ it says i’m on the one plan but i also have a remaining internet allowance of 996.

    How can this be? I thought it was unlimited.

    thanks in advance.

  273. Moderator: Johanna

    @Zay – Yep it’s allowed on the One Plan and no fair-usage policy as you have AYCE data :-)

  274. zayn

    I want find out is the internet tethering unlimited on the one plan or is there a fair usage limit of 80gb?

  275. Moderator: Johanna

    @Mon – I’ve had a look and I’m afraid the postcode isn’t recognised by our tool, can you check and repost please? The second postcode, shows you’ve had a recently activated mast nearby and another new mast will be in place in December. So there are network improvements underway but to get further detail it’s worth giving 333 a call.

  276. Mon

    Hi, im having a problem with the signal as well as the internet speed. My post code is HA1 {removed by Mod} or HA1 {removed by Mod}. Most of the time my signal is lost or my net speed is as slow as it gets where the page times out already due to slow speeds. Can u please have a look at this. Thank you

  277. Ben

    Thanks. Also, I’m sitting here in Maida Vale (London) downloading files (128MB and 358MB) and the speed is at 30kb/s and less at times. Any ideas what’s going on there?

    Cheers.

  278. Moderator: Kaz

    @Ben – Yes, it applies to all data usage.

  279. Ben

    Hi there. Does all you can eat apply to uploads as well as downloads?

    Thanks,

    Ben

  280. Moderator: Kaz

    @Adam – To confirm, All-You-Can-Eat data allows you to stream, download and generally use the internet without having to worry about using up your data allowance and being charged. Hope this puts your mind at rest.

  281. Adam

    When I got my contract I was told I couldn’t download movies etc as I would be charged but it was OK to use for streaming so now I’m confused. Can I download stuff without worrying about being charged loads or not? I have been in again and was told the same about movies etc but that it was fine to download pictures from my camera to fbook but I really don’t fancy doing it in case I get charged.

  282. Moderator: Kaz

    @sayeem – Just checked your postcode and can see coverage in your area is excellent and there are no issues with the local masts. I can’t give you exact sppeds, but this blog post may help. . There is not max size file, but remember the larger the file, the longer it will take to download. Also, there is no fair use policy attached to the One Plan, the only thing we ask is that it’s only used for personal use.

  283. Moderator: Kaz

    @Edd – Yes you can Edd.

  284. sayeem

    I wan to buy a package with all you can eat data.
    I am staying in (removed by mod)
    I wan to know how much speed can I get using this all you can eat data (range please)
    and also what is the maximum size of a file that I can download even using my Laptop+phone as a modem.
    What about the fair usage policy?

    Thanks a lot for your information in advance

  285. eddie

    worked well for 2 days .teather laptop block block block internet wont work on laptop 2 hours on phone this morning….. text 500 plan not one plan add internet max £5 add all eat £3 …. catch not all can eat on teather should look after us customers. not make us leave kicking me off the phone :(:(:(:( unhappy

  286. Edd

    I contact here 3 weeks ago answer was contact when iphone is anounced
    I’m getting a iPhone 4s sim free from apple
    Can I take my three micro sim from 4 and pl ace it in the 4s

  287. Moderator: Sedge

    @ Keith – There’s not another way around that I’m afraid, if you do jail break your phone you will void your warranty.

  288. Keith

    Hi. I have all u can eat data. The problem is I can only download 20 mb or less files on my iphone which makes this kind of pointless. If I’m out and about it’s impossible to make the most of this. I wondered where the catch was then I saw the 20mb limit and I thought “bingo!” is there anyway around this without risking my phone to jailbreaking?

  289. Moderator: Sedge

    @ Ron – Sorry to hear you’re still getting the alerts! We’re still working on getting all of our systems up to date so hopefully they’ll stop soon. Don’t worry though, you do have all-you-can-eat data :)

    As for your speeds, I’ve taken a look at your postcode and you appear to be in an area with strong indoor and outdoor coverage. There’s no work under way at the moment so you shouldn’t be experiencing any issues. We don’t throttle speeds, but we do traffic manage in busy sites at peak times. You can read more about that here .

    Download speeds always vary on where you are and what you’re trying to do, that’s true for the new MiFi though as it’s got HSPA+.

  290. Moderator: Sedge

    @ Robin – Don’t worry! If you signed up for all-you-can-eat data that’s exactly what you have! We’re just getting all of our systems up to date and that’ll change soon :)

  291. Moderator: Sedge

    @ Emma – Where on our site have you seen that? You can’t use your phone SIM in a MobileBroadband device (i.e. Your dongle!) You can tether on The One Plan though.

  292. Ron

    Hi Mods,

    My post code is CM23 [Removed by mod]

    Ive joined on to the one plan “All you can eat” for almost a year now. However, it seems 3 still hasnt sorted out the issue of 3alerts being sent to customers about “remining allowance of 1GB about to finish”. As i am still getting these alerts every month!!!!

    My speeds of tethering has been “up” and “down” continously. Especially during evening usage, the speeds drop to almost “1MB/second” (Ive used various speed checks to establish this). However, after about 1am, it goes back to 2-3MB/second.

    Is this a case of throttling usage on one plans?

    Also, my main quesion is, what is the download speeds of the iphone 4, that 3 give? Because ithe iphone 4 allows maximum download on 3g network of 7.2 mb/second. But ive never achived that speed. It seems when tethering, the download speed drops half?

    However, a sales consultant at 3 claim the new mifi (E586) can achieve download speeds of up to 14mb/second???

    But i thought the same speeds are filtered through on the network mast? So really, does it mean then, it depends on what plan, what product you purchase from 3, that establishes “the download speed” the customer can have??

    Can you help??

  293. robin

    HI
    i just signup for a £25 a month for one month rolling contract with all you can eat date but when i check my 3 it say 1229mb internet so 3 have usege policy is not unlimted..

  294. emma

    Hello

    i am looking to get the rolling sim on one plan, the one with all you can eat data for £25 per month Can i use my iphone as a dongle /tethering and not get charged ? the lady in 3 mobile said i cant use the phone as dongle yet it states on your web page that i can. im confused. All i want to know is can i use iphone for tethering as a dongle thansk

  295. Moderator: Kaz

    @Andrew – Please can you supply a full postcode and I’ll check for coverage in your area.

  296. Moderator: Kaz

    @Edd – I’m afraid the one plan does not include picture messaging. You can click here to find out more.

  297. Moderator: Kaz

    @lee – You can only use a phone sim in a device it was intended for. If you are on The One Plan you can tether using your phone anyway, so there is no need to use a dongle.

  298. Andrew

    What is the internet speed on this package? Can I download from torrents using it? How is the coverage in CR4?

  299. Edd

    Today I sent a photo via iPhone via MMS is this not incl with one plan? I’m been charged 25p for it

  300. lee

    hi, I recenctly purchased a PAYG sim on the one plan to use in my dongle for the “all you can eat” data allowance, now two days ago it was working fine, now today I switched the dongle on and could only get onto the MYTHREE sites??? I called cust serv and they stated that 3 have recently blocked the sims so that they only work in phones rather than dongles?!!! why!!!! I’ve been a three customer for over 7 yrs and find this a downward move for such a large corporation such as yourselves to go and do?! could you advise as to why you felt this move was nessesary?

    Rgds

    Lee

  301. Moderator: Sedge

    @ Muhammed D Qadri – Could you send through your full postcode and I’ll take a look for you.

  302. Muhammed D Qadri

    hi im in bd16 area from last week , my internet connection keep cutting off even though i got almost full bar and a 3G logo on!

  303. Moderator: Sedge

    @ Maria – I’ve taken a look at your postcode and you appear to be in an area with strong indoor and outdoor coverage so you shouldn’t have any problems if you sign up to The One Plan. As for speeds, it always depends on what it is that you’re doing but judging by your postcode – I don’t think you’ll be disappointed.

  304. Maria

    Hi I’m currently considering signing up for The One Plan. Could you check my postcode? it’s B1 [Removed by mod]. And could you please describe how fast will be the connection if I use it to e.g. watch something online on my computer? Thanks a lot

  305. Moderator: Sedge

    @ Sonny – This shouldn’t have happened as we do offer all-you-can-eat. Have you spoken to the CS team about this at all?

  306. Moderator: Sedge

    @ Ryan – Don’t worry you have all-you-can-eat data. We’re just getting all of our systems up to date and it’ll appear as all-you-can-eat soon. Sorry for the confusion.

  307. Moderator: Sedge

    @ Davcas – Don’t worry, if you signed up to The One Plan with all-you-can-eat data you won’t run out of data, we’re just getting all of our systems up to date and it’ll appear as unlimited very soon.

  308. Davcas

    If the one plan has unlimited data how come it’s counted down to 0 when I checking my remaining data usage through my three?

  309. Ryan

    Hi,

    I am a new customer to 3 and i am on the one plan

    it says i still have 1GB on my plan when the sales person who i bought this off says i have unlimited data when will this be changed?

    thanks.

  310. Sonny

    It looks like I overused data on my “The One” plan and was cut off by 3. Warning to others, this isn’t unlimited..

  311. Moderator: Sedge

    AndyV – Yeah picture messages aren’t included in your tariff.

  312. AndyV

    Currently on the one plan , do you get charged for picture messaging as it appears i have been ?

  313. Steve

    Yeah, it’s still not working. I’ve been to my local store and they said it looks like there’s a problem with the mast for my area and suggested to phone the helpline to inform them of the network problem.

  314. Moderator: Sedge

    @ Steve – Are you still having issues? I’ve taken a look at your postcode and there doesn’t appear to be any reason why you’re struggling to get connected.

  315. Moderator: Sedge

    @ Michael – No you can’t, you can only use your SIM for the device it was designed for.

  316. Michael

    Hey, I just wanted to check to see if it is allowed to put my One Plan sim in a three dongle – my phone is not the best at tethering anyway, and also does not have HSPA+ so cannot take full advantage of the faster Three speeds.Thanks :)

  317. Steve

    I’ve been having problems connecting to the internet on my iPhone 4 since yesterday afternoon. I still have the 3G symbol showing on my screen but I cannot access the internet. I’ve tried resetting and restoring my phone.
    My postcode is DE14 [Removed by mod].

  318. Moderator: Sedge

    @ David – We can’t confirm the timings around Mango at the moment. As soon as we can we’ll let you know.

  319. David

    Hmmm still no reply to my Mango enquiry. What’s the big secret 3? Come on! ;)

  320. Moderator: Sedge

    @ Nathan – By slower speeds, I mean your coverage may not be as strong as it usually is and by work in the second postcode I mean we’re working on one of your current masts. There’s no new mast coming to your area.

  321. Edd

    Three app update Wednesday the app is fine now

  322. Edd

    Three app still am getting the message you’re not connected to the three mobile network the issue is not fixed is this just affecting me orother users? It’s been a great app up to now?

  323. Nathan

    Thanks for your reply :) Ok, when you say slower speeds how slow do you mean? When you say work at the second postcode do you mean a new mast, or tweaks to existing masts that will improve my indoor signal? The my3 issue seems to be ok now, the date has reappeared it seems :)

  324. Moderator: Sedge

    @ Nathan – Sorry, it’s pretty busy here with The Big Blog Giveaway kicking off :) I’ve checked your postcodes, there’s some work being carried out in the first postcode at the end of this month. You may experience slower speeds than usual while that works going on. As for the second postcode, there’s work going on for the next week. When the works complete you should start to see an improvement. As for My3, I’ll look into this for you as you should still be able to see when your bill is due, if you call 333 they’ll be able to confirm the date that your bill’s due.

  325. Nathan

    Will you be replying to my messages? Thanks

  326. Moderator: Sedge

    @ Edd – There was a server issue last night which is why you were unable to use the Three app fully. This should now be fixed, let us know if you have any other issues with the app.

  327. Nathan

    Also why has the exact date for next bill been removed from the mobile version of my3? Am I suppose to guess the date now or will it be coming back, I noticed some changed recently with it :)

  328. Edd

    I’m on the one plan and use your app to see my bills, usage etc it loads the app massage you are not on the three network which i am using any help very strange?

  329. Nathan

    Ahh ok yeah hope you get to that area soon :)

    Also can you check BH10 [Removed by mod] and RG14 [Removed by mod] aswell please?

    Thanks

  330. Moderator: Sedge

    @ Nathan – Unfortunately there’s no current plans for your area. Hopefully we’ll get to you soon.

  331. Nathan

    The postcode I am refering to is RG20 [Removed by mod]

    Thanks

  332. Moderator: Sedge

    @ Nathan – If you send through your full postcode I’ll take a look for you.

  333. Nathan

    Hi,

    Will there be any improvements to the RG20 postcode area? Signal there is not good.

    Thanks

  334. Moderator: Kaz

    @Aaron – The One Plan has all you can eat data and you will not be charged, please ignore any allowance message you may receive regarding this.

  335. Aaron

    So what your saying is if I’m on the one plan and the usage (usually just over 1 gb )goes over this I will not be charged at all

    Thanks

    Aaron

  336. David

    OK Sedge, thanks.

  337. Moderator: Sedge

    @ David – Unfortunately we can’t confirm the timings at the moment but as soon as it’s available we’ll let you know.

  338. David

    With the next major update for Windows Phone 7 rumoured to be September the 15th (Mango) can anyone at 3 confirm that testing by 3 is complete (As Mango has been complete for months) and we won’t have a further delay ffrom 3 ? Thanks for any enlightemnment. Regards, David.

  339. Moderator: Johanna

    @Deb – Yep you can tether your iPhone to your iPad using the Wireless hotspot function. No need to stay within reason – make the most of AYCE data :-)

  340. Moderator: Johanna

    @Waqar – Would you like me to check the network in your area for you? Just leave us a full postcode.

  341. deb

    Hello, I have just been lucky enough to have an Ipad for my birthday..my phone contract with three is an all you can eat package. Can I access the internet through my phone on my IPAD by tethering at no extra cost? Is it still unlimited use (within reason) i.e for watching programmes on iplayer and surfing the net?
    .?

  342. Waqar

    Seriously if these internet issues contunue for another im just gonna transfer money to my other account and stop three lot from robbing me of my money for this rubbish service ive checkd my post code and theres no work being done here, so im assumung,its just three

  343. Waqar

    This is seriously starting to annoy me, I’m paying £30 a month on the 1 plan and right now I’m getting the slowest service ever, its 2 in the morning and the internet speed is shit, I can’t even use facebook properly,

  344. David

    OK thanks anyway Kaz :)

  345. Moderator: Kaz

    @David – Afraid there is no update on the mango release for the Omnia 7. I also don’t have any news on upcoming WP7 handsets. Sorry I can’t give you any better news.

  346. David

    Do we have a date for the WP7 Mango update for the Omnia 7 yet Kaz ? And any word on any new WP7 handsets on 3 ? Thanks.

  347. Moderator: Kaz

    @Paul – We are still updating our systems to reflect all you can eat data. Please ignore this message. This will be changed asap. Sorry for any inconvenience.

  348. Moderator: Kaz

    @John – We are still updating our systems to reflect all you can eat data. Please ignore this message. This will be changed asap. Sorry for any inconvenience.

  349. John

    when i check my allowance why does it say i have “420″ mb left on my data when i have unlimited?

  350. Paul

    Just taken out a contract on the One Plan, I’ve noticed when I check my data allowance, it keeps decreasing, I thought it was unlimited?

  351. Moderator: Kaz

    @Ron – I’ve just checked your postcode and can confirm there is an issue with your local mast. We have planned work to fix this issue which should be complete within the week. Your data issue should be resolved when it’s fixed. Sorry for any inconvenience caused.

  352. Ron

    Hi Moderators,

    Im on the “one plan-all you-can-eat”
    Ive been noticing a “on-off” drop in my tethering connecting for the past week. At night when i try to connect to the internet via my phone, the connection just keeps disconnecting (“no network access”) appearing on my computer. But after a while its ok again.

    This has been happening quite moderately between the hours of 10pm – 12am.
    Is there any throttling issues going on, as i do use average 15gb per month??!!??
    My post code is (removed by mod)

    Please can you help to resolve this issue?

  353. david

    Just to let you know that my problems with the blackberry add on have now been sorted, took a call from executive office to sort it out and they confirmed to me over the phone that if you are one plan then you shouldn’t have to pay any extra for a blackberry add on.

    Shame it took having to write on this blog to get something simple sorted, that could have been done when I first called up but at least it’s sorted now and I’m a moderately satisfied 3 customer again

  354. David

    Thanks Sedge. Have a great day! :)

  355. Moderator: Sedge

    @ David – We don’t have any current plans I’m afraid. We’ll let you know if that changes.

  356. David

    Any plans for the HTC Titan on 3 ?

    http://www.htc.com/www/smartphones/htc-titan/

    Thanks.

  357. Moderator: Sedge

    @ Duncan R – I understand your frustration but unfortunately we have changed this policy now. On December 15th 2010, when we posted the ‘New All-you-can-eat Data on The One Plan’ blog post you were able to move “at any time,” that’s no longer the case. It does say at the footer of the blog, “All blog posts and comments published by Three or its employees on the Three blog are correct at the time of publishing.
    For the most up to date information about our price plans, deals and policies please refer to three.co.uk.” I’m sorry that you feel miss-sold but unfortunately until your daughter is 12 months into her contract, she won’t be able to move to The One Plan.

  358. Duncan R

    @Sedge

    I called in before purchasing the contract and they said I could upgrade after taking the contract out.
    I feel I have been mis-sold and ripped off.

    Even above on this web page it says:
    “If you’re a mobile customer on any of our other tariffs and you’re tempted by All-you-can-eat Data, you can move to The One Plan at any time.”

    Note that is says “at any time”.

  359. Moderator: Sedge

    @ Duncan R – That’s true I’m afraid, you can upgrade if you’re over 12 months into your current contract. As your daughter is only 3 months into her contract, you won’t be able to switch to The One Plan yet.

  360. Moderator: Sedge

    @ Jhon – Don’t worry! If you’re on our One Plan you won’t get charged for data, the tariff is still fairly new so we’re still getting all of our systems up to date. As soon as we have, you won’t receive those text messages. Sorry for the confusion. :)

  361. Duncan R

    I am in touch with customer services to upgrade my daughter’s Text 500 plan that I took out in July this year to The One Plan but I have been told I can’t do that. They say that it’s only possible if I take out a new contract.

    Surely this can’t be true?

    I’ve registered a complaint and someone is due to call me back – but can you please comment on this?

  362. jhon

    just received a txt message alert from 3 informing me that my internet usage as run out for this month. if i continue to use the internet i may be charged!?

    Im on the one plan how has my data run out

  363. Moderator: Sedge

    @ Toni – Yeah, you can tether on the One Plan. You can read more about tethering with Three here.

  364. Moderator: Sedge

    @ Mike – Sorry for the confusion, to confirm, you won’t get charged if you go over the data shown within your My3 account.It’s still a fairly new tariff so we’re just getting all of our systems up to date.

  365. Moderator: Sedge

    @ DavidC – Don’t worry, as this is still a fairly new tariff we’re just getting all of our systems up to date. You won’t get charged for data regardless of how much you use, when it appears to have ran out within your My3 you’ll still be able to use data. Sorry for the confusion.

  366. Toni

    Hi guys,
    Just a quick question really. I am a new three customer and am on the one plan with an iphone 4. I just want to clarify really, if i am able to use my laptop and ipod touch on my iphones personal hotspot without any extra charge?? Any help would be appreciated
    Thanks

  367. Mike

    I’m really confused as to why it shows that I have remaining data but I’m on the one plan which is all you can eat data. Shed some light? I read that the my3 thing isn’t fully updated but I got my phone yesterday and I’m just a bit confused. So will I be charged if I go over?

  368. DavidC

    Hi – I’ve just switched over to the one plan from a very old tarriff to which I added a 2gb/month add on. All the calls and texts allowances in My 3 show the One Plan figures, but my ‘All you can eat data’ shows a rapidly decreasing 1024mb data allowance. My concern is when it runs out, will I start getting billed for using over this wrongly set data allowance or is it a system glitch that will automatically rectify itself?

  369. Moderator: Sedge

    @ David – I’ve dropped you an email.

  370. david

    @sedge

    on here it doesn’t say anything about paying extra for blackberry on the all you can eat bit on here very misleading.

    http://ask3.three.co.uk/srvs/cgi-bin/webisapi.dll/,/?new,kb=mobile,ts=mobile,t=casedoc.tem,case=obj%282593%29,varset_username=Mobile:mobileUser

    Coverage used to be fine in said area when i was able to use 2G piggyback – surely Three shouldn’t be going about turning this off when their own 3G network is obviously inadequate here

    Yes if you can arrange some kind of call as there is no way I can go on for another year and a half on this contract like this

  371. Moderator: Sedge

    @ David – Sorry to hear that you’re unhappy. Unfortunately, when you’re using a BlackBerry you will need to buy the additional BlackBerry add on to use their services. Would you like me to arrange a call for you from our CS team to see if there’s anything more that they can do for you?

    As for your coverage issues, I’ve taken a look at your postcode and you appear to be in an area with only outdoor coverage. We’re always looking for ways to improve and grow our network, hopefully we’ll get to you soon!

  372. david

    what an absolute joke your one plan is. It is supposed to be all you can eat data, calls etc . My htc phone I had on the one plan got crushed and is completely broken (my fault I know) so I went back to my trusty old blackberry to use as I had no insurance on the phone *(again i understand this is my own daft fault).

    Nothing apart from calls and texts work so when i rang 3 I was shocked to find out they wanted to charge me £5.11 on top of the £35 I already pay them every month to get a blackberry add on – last year I was paying £20 a month for same phone and that included a blackberry add on.

    Customer service is a joke, i got passed initially from pillar to post, and then got cut off when I finally seemed to speak to someone who knew what they were doing.

    The worst part on top of that is that i am paying forsuch a poor network , in particular in the area where I work , (TS22 [Removed by mod]) is the postcode , which is a result of the penny pinching 3 are doing by stopping the piggybacking onto the orange network. I literally have to hang out the window to text and calling is impossible.

    I now not only have an expensive contract I am stuck in until January 2013 but I cannot even use the main feature of my blackberry phone as you are after yet more money from me for a service that isn’t even worth paying the money for.

    What an absolute joke

  373. David Murray

    Thanks Johanna.

  374. Moderator: Johanna

    @David Murray – You’ll need to call 333 to turn your voicemail off, it should just be a quick call!

  375. David Murray

    Is there a quick way to turn off voicemail on 3. I would like the option so no one can leave me any messages. Thanks.

  376. Moderator: Johanna

    @Scott L – Just once or twice ;-) Definitely, don’t worry you do have AYCE data if you’re on The One Plan. The whole of My3 is being updated at the mo, so frustratingly it doesn’t yet reflect your true data – you won’t be charged though, so don’t worry.

  377. Moderator: Johanna

    @Russell – Thanks for letting us know and sorry you haven’t been able to access all the sites you want to. This isn’t an all-you-can-eat issue. Up until 2 months ago we have internet content filters to protect our under 18 users, which had to be manually lifted. It seem like the content filter has come back on in some cases. I’m going to drop you an email to get some details.

  378. Scott L

    Hi sorry if this has been answered before. i am also on the one plan all you can eat data and my3 told me i had 1079mb internet allowance i watched a 45 min video and it went down to 709mb if it gets to 0mb will i have to pay extra to go on the internet, watch videos etc

  379. Russell

    I’m very concerned that over the last few days (before 2011-08-20) I’ve been having difficulty with some websites surfed via tethering. YouTube, Facebook, and any site that has part of its webpage with clustrmaps. Three is blocking parts of these sites. I’ve proved this by using a a proxy service which then allows full access. I’ve ruled out firewalls and browser issues by the usual elementary means. I have reported this to Three and their technical support is going to contact me. I’m very concerned that Three said ‘All you can eat’ (AYCE) and they did not in their bumpf say how I should ‘eat it’. I hope they’re not trying to go back on their word – like Verizion in the USA. I’m watching this space very carefully. And the problem above is not confined to my Three phone – others in my family with their AYCE phones/services are having the very same issue. I hope that Three responds quickly to this issue so as not to damage confidence in their AYCE packages or confidence in their word being their bond.

  380. Shane Dean

    Cheers Kaz

  381. Moderator: Kaz

    @Shane Dean – Sorry Shane, we are working on a fix for this. I can assure you we are frustrated as well, My3 is going through a big overhaul at the moment. Can’t give you any dates but it will not be long now. Probably October.

  382. Shane Dean

    Hi guys, I’m STILL getting text messages telling me that I’ve used my internet allowance even though I’m on All You Can Eat monthly contract. Come on, it’s been months now, sort it out.

  383. Moderator: Johanna

    @Edd – Well as Apple haven’t made any announcements and neither have we, it’s a little bit early to make commitments about a phone that doesn’t in theory exist :-)

  384. Edd

    I’m on the sim one plan I’ve a iPhone 4 I plan to buy a iPhone 5 this year can I take the sim from here to another iPhone if apple change the size of the sim would three supply them at the time

  385. Moderator: Kaz

    @Dean – No, all included. But remember you can only tether using the one plan.

  386. Dean

    Hi, I’m just wondering if there’s any extra costs for tethering? Like connection charges or whatever
    Thanks.

  387. Moderator: Kaz

    @Mon – These are questions that customer services can answer far better than myself as I don’t have access to any account details. It’s best to give them a call on 333 from a Three phone or 0843 373 3333.

  388. Mon

    Also, may i ask if im goong to get another plan will i be able to switch my numbers in the new and old plan. Like my current primary plans number will go to the new plan and my swith my 2nd plans number to my primary current plan

  389. Mon

    Hi, just gone pass by my 12th month, will three allow me to upgrade my texter 500 iphone 4 plan to the one plan with ayce? At £35.

  390. Moderator: Kaz

    @Iain Kay – We are still updating our systems to reflect all you can eat data. I can confirm you have unlimited data and you can read more here

  391. Moderator: Kaz

    @gabriela – Are you based in Ireland? This is the Three UK blog and I think you are referring to an Irish promotion which I don’t know much about. Sorry.

  392. Moderator: Kaz

    @James C – The one plan does have all you can eat data, however we have not updated our systems to reflect this on My3 just yet, please ignore this message. Regarding coverage in your area, there is a congested mast close by which will be impacting your signal. We are currently working to fix this and should be OK by the middle of this week.

  393. Iain Kay

    I have just received a new iPhone 4 16GB Black on The One Plan @ £35/month for 24 months and having accessed the My3 area initially my “Internet MBs” was quoted as 1503MB. Having used the phone for a few days I now see it is only 900 or so MB.
    What’s with that?
    Will have to return it if there’s a 1.5GB a month cap!

  394. gabriela

    i’m confused witch mark of telephone is ‘S’ up ? i sow the advertisement with jedward . and i want to buy a mobile phone , like that so can you answer me witch telephone is it !

  395. James C

    Hello, I’m wondering if you could answer me a question…

    On my account management site it says I have 0Mb of internet allowance left, however I can still access the internet without charge, given what i’ve read of previous comments this is just an issue with your system currently, and nothing to worry about, however the past several hours my connection speed appears to have crashed through the floor. I am downloading at around 5/10 Kb per second, is this due to network congestion/upgrades or is this some kind of connection speed cap put on due to having 0Mb left?

    My postcost area is (removed by mod)

  396. Moderator: Kaz

    @cragro – I’m sure it is only a temporary issue with a local mast. Please can you provide a full postcode so I can check.

  397. cragro

    1:30 PM in the middle of south kensington, tethering with a phone with full signal connected to HSDPA and the connection is so poor I can’t even ping google, let alone load bbc or anything. Completely unacceptable, on top of all the other ways that three has provided an utterly abhorrent service.

    You cannot do this to your customers without offering a way to cancel without paying the ridiculous cancellation fee (for a sim-only plan no less!). How can I set about doing this?

  398. David Murray

    Thanks very much for your prompt reply Kaz. Can’t wait. :)

  399. Moderator: Kaz

    @David Murray – This update is currently in testing, afraid I don’t have a release date for you just yet. It will not be long though.

  400. David Murray

    Hi everyone, has anyone any idea when 3 will be making the ‘Mango’ update available for it’s Samsung Omnia 7 owners ? I just love my Windows Phone 7, simply amazing. Thanks.

  401. Moderator: Kaz

    @Joseph – Firstly, welcome to Three! let me try and answer your questions. My3 does not show an all you can eat data allowance just yet, we are still updating our internal systems but I can ensure you your data is unlimited on the one plan. With regard to the minutes left on your account, afraid we don’t have access to account details so I can’t confirm how many minutes you have left. It’s best to call 333 and ask.

  402. Joseph

    Just took out a contract on Three a few days ago, got the one plan.

    Couldn’t be happier, get great signal here internet is lightning :]

    1 question though, not bothering me but just interested to understand it for future use. My first payment is sometime in September so I was told there would be a few extra £ added to that month for this months pro-rata usage so when I go on my3 under “check allowance now”, is the “Recent spend (since last bill).” what I have to pay next month (at the moment)?.

    And the one plan is all you can eat data with no fair usage but it says “What you’ve got left this month:”
    “Internet (MBs) – 717″

    Also 5000 3 to 3 minutes, mine says 5822. 5000 Texts mine says 5457 and 2000 minutes mine says 2313.

    Is this normal? and do I have 717mb internet left this month? or is that something else? it says my allowance resets in 3 days, so in 3 days will it all go to normal.

    Again, not bothered about this just wondering as all the numbers are completely off.

    Anyway glad I’m with three :) Thanks for the service.

  403. Moderator: Johanna

    @Scott – That sounds like congestion, unless you are using peer-to-peer sites or downloading large files at 6pm? Just checked and there’s a nearby mast upgrade – due for completion on August 17th.

  404. scott

    Is there any work in my postcode DY[removed by Mod] daytime speeds are fine but as soon as 6pm comes it grinds to a hault ???

  405. andaroo79

    lol @ george thinking that three will be able to provide a fast consistent service to his mobile telephone.

    The three network will only get worse and more and more people especially payg use all you can eat data “just because its there”.

    Quite frankly, i have stopped complaining to three regarding the terrible upload and download speeds, going to see my contract through and cancel, never to return again. I was conned by three with the unlimited 2gb on an e71.

    Personally I’d rather have 500mb of data i can use rather than 500mb that three struggle to provide.

  406. David Murray

    Thank you Johanna. :)

  407. Moderator: Johanna

    @David Murray – Your nearest mast is being upgraded, due for completion on August 12, sorry for the inconvenience at the mo.

  408. Moderator: Johanna

    @Callum – We have no plans to stop AYCE. Data is what our network was built for and we want you guys to use it as intended, ie without worrying about limits.

  409. Moderator: Johanna

    @George – It sounds like there may be some changes happening to the network in your area. If you post a postcode I can take a look for you?

  410. David Murray

    Hi there, is there any known problems with my area ? KA13[removed by Mod]. I keep getting roaming now and again and the 3 signal seems a lot weaker than it was previously. Thanks.

  411. Callum

    Hi, do you know if the oneplan/AYCE data limit is likely to be stopped soon, i.e. when the iphone 5 is released?

  412. George

    we’ll all was good up to a few days ago, i was tethering my phone to my laptop but suddenly now im only getting sub 15kbps download speeds, i was getting 600kbps before. Im paying £30 a month for this, such a rip off. i should have forked out the £80 phoneline installation and got a landline. Oh btw i have full bars with a H(hsdpa) symbol

    Meh.

  413. Moderator: Kaz

    @cragro – Sorry to read you are having issues with signal. If you wish to discuss cancelling your contract you will need to call CS on 0843 373 3333.

  414. Moderator: Kaz

    @Chris – That is correct. You are only allow to tether on The One Plan. If you would like to use your phone as a modem, it’s best to move to the one plan. I will pass your comments on.

  415. Moderator: Kaz

    @Amy – Please ignore that message, we are still updating My3. You can read all about this here

  416. Moderator: Kaz

    @Amy – I can also confirm that AYCE data has no caps. If you are on the one plan, please ignore this message as we are still updating our systems. it will be fixed soon. This page on our help and support section confirms it

  417. Moderator: Kaz

    @Jaideep – Regarding your pricing question. I can confirm that AYCE data is available at £15 as a PAYG add-on, or £25 on a sim only rolling contract.

  418. Moderator: Kaz

    @Jaideep – I can confirm there is no fair usage policy with AYCE date on The One Plan. There is a guest blog post from Dan Carter who tested AYCE data. Have a read

  419. Moderator: Kaz

    @Sarah – All details about all you can eat data can be found here

  420. Amy

    Right so we arranged on the phone and upgraded all of my families 3 contracts to the HTC Wildfire S, brilliant phone!

    We got it with ‘All you can eat data’ on the one plan, as thats the thing we wanted most.
    We read all the paper work that came with it and saw the part about although it says only 1GB of internet on My3, it is all you can eat, but you’re updating it.

    If its a new (or upgrading contract) why dont you just make sure they’re properly set up before selling the plans??????

    Also, if we go over the 1GB of internet before it is ‘updated’ as you say, we WONT be charged right????

    Thanks, appreciate it!

  421. Chris

    So just to clarify . If you have a PAYG sim card you cannot tether under the AYCE but you can if you are on pay monthly which costs £10 a month more. Three really needs to simplify its plans. I am on PAYG and am tethered . It works, so far but very poor download speeds. Less than .25 mps

    I would like more time to use my data as I travel out of the Uk frequently. 30 days is not enough. Data is data ,surely it should not matter when it is actually used.

  422. cragro

    So, having been lied to on the count of whether or not I can use a dongle, I have bitten the bullet and stuck with it, now tethering via a phone.

    And with full signal I am getting ~300kilobits per second. I’m so bored of this.

    Can I get my contract cancelled without having to pay my cancellation fee? This is enormously unfair and a complete waste of my time and money.

  423. Amy

    My family and I have been with 3 for a hood few years and contracts. Now why an earth on the one plan (our new contract upgrade) saying we it have 1gb of internet when it clearly states ‘all you can eat data’ the whole reason we’re spending 25 s month on each. We rang up 3 and they told us it was just a number they needed to insert for our plan and the sales person on the phone assured us it was ‘all you can eat data’ no caps. Now can someone assure me if i go over I won’t be charged, please email me in reply MODs.

  424. Jaideep

    Hi there. I am about to leave Orange after 14 years because I am after AYCE and the best they will offer me is 1.5GB. They told me that there is certainly a fair-usage policy on the One Plan with Three, and I should look carefully into the terms and conditions. I have looked at the priceguide (three.co.uk/priceguide) and find no reference to a usage cap. The bloke at Orange said that a sneaky way of doing it would be for you to allow unlimited data, but to really slow it down after I’d used a GB or two. From what I am reading on here, and from Dan Carter’s experiement, it would seem that this is not the case, and that this too-good-to-be-true deal (the One Plan) is boan fide. It’s a pity that we customers have become so skeptical about what seems like a really good offer. Can you confirm to me that you don’t throttle back speeds after a certain amount of usage? And is there anywhere a set of T&Cs where it clearly states that there is no usage cap? This would be more convincing for me than the mere absence of any comment on a usage cap.

    Final thing is about the pricing. I have ordered a 3 SIM card on PAYG just to test out coverage and service for a little while. I am told in most places that the SIM-only One Plan costs £25 per month. However, the page where I signed up for my SIM card (http://www.three.co.uk/Pay_As_You_Go/Free_SIM/Order_a_free_SIM/Fill_in_your_details?id=1183) says that I can get AYCE data by using the £15 add on. Can you please clarify?

    Many thanks for your help.

  425. craig

    abhay………..thanks for your posts and i feel youve been ripped off.
    im going with voda or t mob after reading your experience,,,,seeya 3!!!!!!!!!!!!!!

  426. Sarah

    Just wondering, does this all-you-can-eat-data mean free Blackberry Messenger on a Blackberry?

  427. Moderator: Kaz

    @Mark Anderson – Glad to read your issues have been resolved. We have not published acceptable data speed levels, it really does depend on a number of factors including area of the country you live and mast positioning. I have checked for coverage in your area and there are no mast issues and coverage should be good. If you experience more slow speeds then it’s best to call customer services who can investigates things further.

  428. Mark Anderson

    Thanks for getting back to me Johanna!

    Yes I am using my phone as a modem (with a usb data cable connected via the nokia pc suite) and my postcode is (removed by mod). However, I managed to get onto a site that checks my broadband speed and got a much higher download speed than that which was listed in my network connections feature of my control panel (I use windows xp on both laptop and PC).

    I have checked my speed again on the site tonight and my download speed is 392kbps and my upload speed is 105kbps and I am now really happy with the way both machines are performing considering that I am using my phone as the modem (in my control panel it now says speed: 460.8kbps).

    I do not know why the pc and the laptop were both so slow that time but they are absolutely fine now. Not as fast as my cable connection but I am certainly happy enough with the speed that I am prepared to live with it permanently and intend to allow my cable subscription to lapse when it comes to the end and stick with the all you can eat package I buy every month or so because I spend my 15 pound and thats that, but my cable bills are so unpredictable and often come in at 4 times more than the 3 voucher I buy.

    So I havent really got an issue now Johanna (unless it slows down so drastically again) and I’d just like to know if it does slow down what do 3 class as an acceptable level and what should my control panel be telling me in terms of speed? My cable network provider shows 100mbps and although I haven’t checked that with the speed checker site, I am told that I will check out at about 6mbps if I log on and check my cable connection there. I do know that is is no more than half as fast again as when I use my phone as a modem.

    Thanks again,
    Mark

  429. andy

    thanks alot really helpfull

  430. Harr18

    Ok thanks

  431. Moderator: Johanna

    @Harr18 – I can assure you it won’t but come back to us if you have any issues.

  432. Moderator: Johanna

    @Abhay – You wouldn’t have been able to get a free handset on The One Plan SIM-only and I’m sorry you thought The One Plan was a universal package, because it definitely isn’t. I’ll email you to get some more info from you.

  433. Harr18

    Thanks Joanna I’ve read but I am still a bit sceptical if my usage were to run out

  434. Abhay

    No, had i known this was a issue i would have asked for a free phone which i could tether, something i could use to tether with the contract i had taken. But because i thought the “One Plan” was your universal package for everything (or thats how it was sold) i rejected it and just got the sim, which is why i am annoyed by this whole matter. Im stuck with a sim and unless i decide to invest a further £150 into a sim free phone to tether, which i really dont think is fair

    The shop i went to was in Warrington (in golden shopping center)

  435. Moderator: Johanna

    @Abhay – The voice plan SIMs were never supposed to be used in our dongles, we just didn’t have the capability to block this happening before. If you can give me a little more info about the store, I can feed this info back. Do you have a Three phone, so you can use the One Plan SIM to tether?

  436. Abhay

    @Johanna No i had a three dongle with mobile BB, when that ran out i went into a three shop i went to buy a monthly mobile BB pack but was sold this all in one plan as the sales women said i was allowed to put it in my dongle and she recommended it. So i’ve been lied to and am stuck with something i dont need. Can you now understand why im not exactly happen with three now?

    Also how can you change the T&C (adding new stuff is also changing it) after people have brought the contract? From a legal point of view that doesnt sound right.

  437. Moderator: Johanna

    @Harr18 – Yes sorry, if you’re talking about the data limit on My3 we know it’s confusing and we’re trying to get this updated to reflect AYCE data. If you’re on The One Plan, you’ll definitely have AYCE data, take a look at Dan Carter’s experiment.

  438. Harr18

    I am confused with the one plan all you can eat data I am a new customer with 3 on the one plan but when I check my usage it says I have x amount of data left how can this be if it’s all you can eat?

  439. Moderator: Johanna

    @Abhay – If you look through the comments you’ll see we’ve answered this question already… When we launched All-you-can-eat data we didn’t anticipate that customers would use their voice SIMs in their dongles, so it wasn’t covered by the Ts&Cs. We openly allow tethering from your handsets, something most other networks still aren’t offering, especially in-bundle – with all-you-can-eat data! So are you saying you bought a Three dongle, specifically to put one of our voice plan SIMs into it?

  440. Abhay

    I know i am reposting this but the first one never got a reply from the mods, and seeing how theres a new page i doubt it ever will

    @Johanna you can claim now you never advertised it but if it was against T&C why not tell us straight away instead of 3 months after many have taken the contract? I am sure when you said you can put it in a doggle you knew full well that it was against your T&C but instead of letting us know that it was wrong and shouldnt be done you lead us on thinking it was alright… As did your sales women who sold me my contract (and i dont think i am alone in that)

    Three can backtrack all they want but the bottom line is you indicated you could use the sim in the doggle, but now have changed your mind. I have launched a complaint but i doubt i will ever get any response. Poor show by Three… yet again. After all this if anyone reads this comment and was thinking about going with Three i would advise against it

  441. Moderator: Johanna

    @Mark Anderson – Can I just check, when you say you hook your phone up to your laptop – are you then using your phone as a modem? Can you also post your postcode so I can check the network for you.

  442. Mark Anderson

    Hi
    I’m on about my 4th or possibly 5th round of the 15 pound all you can eat data. I have been really impressed, and I mean really impressed up to now, with the internet access part of the package. I am not technical minded so have never checked how fast my internet speed is on this package because I have never had to. I hook my mobile up to my laptop and the speed has been fine. My latest payg voucher though, which I activated yesterday, is so very very slow and so I checked what speed it was giving me and it says 296 bps and I wasnt aware that there was a speed as slow as that. I went to the trouble of installing the nokia pc suite onto a pc and hooked the phone up to that and it is giving me exactly double the speed (still maddeningly slow, in fact nine attempts to log on to anything out of ten time out).

    Like I say Ive been more than impressed up to now but right now I am very disillusioned with the change for worse I am seeing. Can you tell me if there is a set speed and help me maybe by explaining what I might be doing wrong to get two different speeds on laptop versus pc
    Thanks, Mark

  443. BEN

    thanks sedge by the way u look stunning x

  444. Moderator: Sedge

    @ Ben – Great to hear that you’re joining Three! All-you-can-eat data is available on our All in One 15 and All in One 25 Add-ons which you can buy for £15 or £25. The Add-ons will last for 30 days as they always have done, but in that time you can now use as much data as you like on your phone. You’ll obviously still get the same huge allowance of calls & texts too. You’ll find more details on that here.

  445. BEN

    IM GOING TO BUY A PAY AS YOU GO MOBILE TUEDAY HOW CAN I GET THE ALL YOU CAN EAT ON THE MOBILE

  446. Moderator: Sedge

    @ Bittersweet – You can’t use your contract SIM in a MiFi, that would be classified as SIM swapping which we don’t allow as part of your T&C’s. You can of course, tether on The One Plan but we ask that you keep your SIM in the device it was intended for. You should be able to upgrade to The One Plan when you’re over 12 months into your current contract, there may be a charge but as you’ve still got 14 months to go on your contract you won’t be able to upgrade just yet.

  447. Moderator: Sedge

    @ Jason – As you’ll see at the bottom of our blog; All blog posts and comments published by Three or its employees on the Three blog are correct at the time of publishing. For the most up to date information about our price plans, deals and policies please refer to three.co.uk. When the blog post was published you were able to upgrade at any time, this is no longer the case. If you’re over 12 months into your current contract you may be able to upgrade to the One Plan but there may be a charge. If you’ve already spoken to our CS team, it sounds like you’re currently not able to upgrade to The One Plan.

  448. Moderator: Sedge

    @ Tina222 – Unfortunately not, data in this case is referring to internet usage. So, every time you visit a website, send an email or update your Facebook status for example, you’re using data.

  449. Moderator: Sedge

    @ Bittersweet – It’ll depend on where you’re at in your current contract. If you’re over 12 months you may be able to upgrade the The One Plan with all you can eat data but there may be a small charge. The best thing to do is give 333 a call and see what’s available to you :-)

  450. Tina222

    What do you mean by data? Does it mean that I don’t have to worry about memory capacity? Cus I’ve ran out of memory on my iPhone 4 (16gb).

  451. Jason

    Hi. I have just called your team to move to the One Plan as it states on your site that a move can be done anytime during a contract. You also state here on the blog the following:

    Well, All-you-can-eat Data on The One Plan kicks in now. It’s for new customers, upgrading customers, and customers that are part way through their contracts.

    The chap I spoke to told me that this is a contract for new contracts ONLY?!?!? and then asked if i’d like a new phone with this contract. Now, who is right???

  452. BitterSweet

    Cannot wait to get replied from Mods, then I rang 3 customer service twice today asking how could I be able to get the same deal as the new customers are getting now especially when we’re paying the same amount like what I’m paying now £35/a month. The first staff said that I have to either buy off the remaining 14 months contract which I have left with them, costs me nearly £500 for one-off, in order to have “a new 24 months contract with One Plan” OR buy the 2nd contract along with the existing one regardless of PAYG or Pay monthly…. well one word “Shocking!!!!”. The 2nd call with a new staff told me that I might have to pay extra £10 on top of the £35 each month in order to get One Plan active, he said “MIGHT”, which means this plan might not be eligible for an existing customer at_all (unless I buy off my current contract, of course.) or he isn’t sure how much company will charge me extra just to get “this exclusive deal from Three”.

    I thought it would be easy only to switch from the old plan (500 minutes, 1GB data allowance for £35) to the new one on One Plan (2000 minutes, AYCE data, for “£35″ << the same money or even cheaper). Well I guess it was my fault that I did the upgrade earlier than the new coming customers. It was also my fault that I've been a loyal customer with Three for so many years holding 2 contracts and still bearable getting mistreated like this, yet still cannot go anywhere else as the 2 contracts binding my neck for at least 12 months.

    All I want, is just using my phone as a modem as my broadband account with Three 15GB, is never enough for me as I eat data for my breakfast, lunch, and dinner. Could anyone reaffirm that you can use One Plan on MiFi dongle please?

    Lastly, I do recommend new coming customers to go for Pay As You Go with Three (if you must), because they always have a new better plan for new customers then DO NOT get tied up with a contract, you will reget later like me.

  453. Abhay

    @Johanna you can claim now you never advertised it but if it was against T&C why not tell us straight away instead of 3 months after many have taken the contract? I am sure when you said you can put it in a doggle you knew full well that it was against your T&C but instead of letting us know that it was wrong and shouldnt be done you lead us on thinking it was alright… As did your sales women who sold me my contract (and i dont think i am alone in that)

    Three can backtrack all they want but the bottom line is you indicated you could use the sim in the doggle, but now have changed your mind. I have launched a complaint but i doubt i will ever get any response. Poor show by Three… yet again. After all this if anyone reads this comment and was thinking about going with Three i would advise against it

  454. BitterSweet

    I’ve just found out about AYCE data. Would you please tell me, Mod, would I be able to change from 1GB data allowance I’ve got on my current contract with Three to AYCE. I’m currently on 24 months contract, iPhone, 500 minutes, £35/month by the way. Either having just AYCE upgraded or change from current plan to One Plan is perfect by me. Please confirm, then I’ll make a call. :)

  455. Moderator: Johanna

    @Scott – We contacted everyone that uses delivery reports before the 1p charge was put in place. There was quite a lot of discussion about it at the time on our blog, twitter and Facebook page. We’ve implemented the charge to cover costs for this additional service, as it’s not a core service and one that you can cancel we are able to apply it mid-contract. We’re sorry that it’s an issue for you.

  456. Mr Roo

    I’m still waiting for an answer as to what difference it makes.

    An iPhone 4 is actually faster at delivering data than the mf112 (for example) so it can’t be a capacity issue.

    If anything, it de values threes mobile broadband plans as these are still capped.

    Oh wait, I think I’ve answered part of the question. So come on three.

    Tell us the reasons why we cannot put the sim card in a dongle. I’m sure we all have valid reasons for doing so. Destroying the battery on my iPhone 4 is one.

  457. scott

    Why have three started charging 1p for delivery reports on texts ? its very poor they have done it mid way thru contracts , CS told me all customers had a text telling them but I NEVER HAD THIS TEXT EVER !!!!! NOR DID MY MATE WHO IS ALSO ON THREE !!!!! this is a back door method money making scheme .

  458. Moderator: Johanna

    @RV – We never advertised it, we just didn’t have the measures in place to stop it so when you guys asked on here we said ok…. No capacity issues here but we also sell MBB.

  459. wrayal

    @RV Yeah, as discussed below Three have been extremely disingenuous, to the point of nigh on deliberately misleading so as to tie people into contracts.

    It seems an extraordinarily arbitrary rule – I now have to carry round a phone instead of a dongle? I’ll still use it for the same thing…..

  460. RV

    @mod, it was allowed. You guys said here that we can put it in a dongle. In response to another members comment, you (Johanna) said the following on the 19th January 2011:

    “and yes you can put it in a dongle if you wish”

    My question was two parts:

    1. Why did you tell us we can put it in a dongle and now are telling us we cannot
    2. Unlimited data, is unlimited data, what difference does it make how we decide to utilise the unlimited?

    It seems to me that it’s just a way for Three to curb the usage and bring it down.. Probably due to anticipated capacity problems.

  461. Moderator: Johanna

    @Luke Stevens – a data limit? The only plans with AYCE data are The One Plan and One Plan SIM only. You can also get AYCE if you’re on PAYG and convert your top-up to an all-in-one add-on.

  462. Moderator: Johanna

    @RV – Originally we didn’t block it but it wasn’t allowed. You can use your SIM as you like in your phone but not in multiple devices. Do you not tether on your phone?

  463. Luke Stevens

    I’m on the all in one sim plan 25 and its stating I have a download limit?

  464. RV

    You guys mentioned several pages back that we can put these sims in a dongle and use it that way, and that we’re allowed to do this.

    Why is it now this has changed? When I put it into a MiFi device it tells me I can’t use it in one. I was under my cooling off period to be able to cancel this contract when I saw that Three said we can use it in a dongle, I kept it, because I was told by Three on this website you can use it in a dongle, and now you have completely changed this.

    Why has it been changed? Unlimited data is unlimited data, I should be free to decide how I use that unlimited data. Has Three realised they are not able to keep up with demand so they are now trying to curve the usage by slowly introducing restrictions which make it difficult for people to use their unlimited data freely?

  465. Moderator: Sedge

    @ Waqar – Did you take out insurance on your phone?

  466. Moderator: Sedge

    @ Michelle – You shouldn’t have any problems at all, we’re also here to help. If there’s anything we can do to make your time with Three better then don’t hesitate to get in touch with us. Do you have any specific concerns already?

  467. waqar

    hi i’ve been on the 1 plan for four months now with the samsung galaxy s, i lost my phone 2 days ago, i rang up expecting it to be covered however the sales reo said to me that they will only send me a replacement sim and not a phone. Is there anyway for this to be sorted????

  468. Michelle

    I am now very worried, I have today tied myself into a 2 year contract with 3 with AYCE data package loads of minutes and loads of calls but have I made a huge mistake!!!! Please tell me I haven’t. I have been after an IPhone for some time and 3 were the only ones to give me a contract. I know I can cancel my contract for up to 14 days but I really don’t want to…..

    MODERATORS

    Will I get the package that I paid for?

  469. Moderator: Sedge

    @ Abhay – I’m sorry that you feel like you’ve been misinformed to, we certainly don’t encourage any of our staff whether it’s in the head office, retail or in our CS team to lie to a customer. I think it’s more of a miscommunication, Kaz would have fed back to the retail team in the head office who’ll then channel your concerns through all of the stores – if this is a message that’s repeatedly being miscommunicated then we need to ensure that we iron out the communication as soon as possible which is why it’s important for us to let the retail team know.

  470. Wrayal

    I think Sergio is right. Can you give us any viable alternative to filing a complaint with Ofcom?

    All we want is what we were promised – I don’t think that that is so unreasonable.

  471. Mr Roo

    an update for all you loyal three customers(!!!!!!!!!!!!!)

    three now it seems are actively blocking attempts to connect to the internet when you put your sim into a dongle.

    any website you try and connect to gets redirected to http://connection.three.co.uk/BlockSIM

    the only website you are able to access is three.co.uk. Im sure this will be the case with PAYG (I’m on contract)

    Poor show three, we are still wanting to know what difference it makes if you are using your phone for tethering and using the sim in a dongle. “its not designed to be inserted into a dongle” isn’t an answer.

  472. Abhay

    We all do respect Kaz but what good will that do? I am still stuck with a contract for 8 months and the only way out is by paying the cancellation fee, which i dont think is fair because i was told something when i brought the contract. Its like being told you’ve just brought a iPhone only to open the package to see its a ipod touch!

    Honestly what good will you calling the head office have in solving my problem? The customer call center is useless as all they do is call me a liar saying 3 staff would never tell lies like this. But it seems fairly clear you dont have any issues with telling a lie or two to sell a product. Right now you claim to talk to the head office but what good will that do me?

    Can you answer me that question?

  473. Moderator: Kaz

    @Abhay – Really sorry you feel like that. I will pass your comments onto the retail team.

  474. Abhay

    Totally agree with Mr Roo and wrayal. When i went into the 3 Store the lady told me she put her sim into the three wireless router when she would play games or stream movies, so i thought “wow this is just what i need” but little did i know three moved the goal posts yet again.

    I used to wonder why three has such a bad reputation but i am quickly discovering why, i will definately be cancelling my subscription and would rather pay the cancelation fees than stay with three. I would recommend anyone else who walks into a three shop to record a conversation with the sales person just so you have proof that they have mislead you. Unbelieveable.

  475. Sergio

    @Kaz the problem with your call centre (people, systems, processes) is bigger than you can imagine..! OK Ts&Cs but If I’ve been missinformed by your call center? Is it more important the papers? Well, do you mean we need to hire a lawyer when calling 3? I’d suggest @wrayal to call Ofcom and file a complain. It is not just @wrayal who had the problem, I can give you so many examples that I should invite you for lunch and dinner as it would take at least a day to explain! These issues are not bringing you far with your strategy and that’s where your competitors eat your customer base.. All they can eat. Plus, complains are piling up on the Ofcom’s table..

  476. wrayal

    @Kaz: What damn good is “sorry”? I’m now stuck for another 9 months paying a monthly fee to you guys, and in order to make use of it, I have to buy a separate phone?! Or no, wait, I could pay a cancellation fee to terminate early.

    Can we please have a big notice at the top of the website warning people who come here how screwed they are going to get? I’m sure you don’t want to misinform your customers….

  477. Moderator: Kaz

    @wrayal – The One Plan sim only rolling contract is designed only for phones, not dongles. As Sedge said yesterday, SIM swopping from phone to dongle is not allowed. Really sorry if you have been misinformed.

  478. wrayal

    @Sedge: And what device was it intended for? I got the SIM by itself, no phone, specifically to put into a dongle. That is exactly the device for which it was intended, as I know, and as at least one 3 employee knows. I even let myself be tied into a contract without it subsidising a phone’s purchase simply for this purpose!!

    What is supposed to be good about 3 is that there isn’t some clause buried in the small print screwing you over!!

    @Mr Roo: exactly; moving goal posts. I’m betting there’s a clause somewhere in the T&C’s that will let them change us back to a limited plan as well.

    Just for the sake of interest, can anyone name a single difference (that would actually matter to 3…) between me using a dongle and me tethering?

  479. Mr Roo

    Welcome to three, where terms and conditions apply and where the stores are simply there to sell you stuff and offer no practical help. Goal posts at three aren’t fixed to the ground and move around often.

    I made such a mistake going with three for two years with an iPhone 4.

    I look forward to three suspending my account as this term was not part of what I signed up for.

    Dongle use? Hey u can tether so no problem, deal done. Three get another customer and the salesman gets his 50pence bonus,

  480. Moderator: Sedge

    @ Wrayal – We don’t allow SIM swapping as part of our Ts & Cs. You can tether on The One Plan but we ask that you keep your SIM in the device it was intended for. Sorry if you heard other wise in one of our 3Stores.

  481. wrayal

    Careful everyone!!

    CONTRARY to what you may be told in store (as indeed I was!!) you may NOT use a One Plan sim card in a dongle!!

    Now I either have to cancel my sim (and pay cancellation fees, yay!) or carry round a whole extra phone to use as a dongle – but do the same damn things on my connection anyway! This doesn’t strike anyone else as ludicrous?

  482. James MacDonald

    Existing customer trying to upgrade to one plan but told it’s only for new customers or those at the end of existing contracts. I can’t justify buying out my contract as well as higher direct debit. Don’t understand why it has to be so costly to change my package?

  483. Moderator: Kaz

    @Phil – That’s strange, there maybe an issue with speed in your area. Please can you supply your postcode and I’ll check. I will not publish your postcode.

  484. Phil

    I’ve been on ‘The One Plan’ for a month. I used around 2GB in my first month and during the last week or so of the month my mobile broadband was slowed down to a snails pace. It might be ‘unlimited’, but you’d need a hell of a lot of patience to get the most from it – over-use it and you WILL be slowed down!

  485. Moderator: Kaz

    @Blair – I can confirm tethering is allowed on The One Plan. Sorry you have been given incorrect information and I will pass your comments onto the relevant department.

  486. Blair

    I have Just phones three again and now i am being told that tethering is not allowed on this plan by Ayub Khai who informed me that you are not allowed to tether!

    SO there enough of the stack of lies just admit you don’t give a toss about your customers and that you dont even know yourselves what is going on!

  487. Moderator: Sedge

    @ Karen – That’s definitely not true, we have no plans to stop our all you can eat data. You can get all you can eat data on the One Plan and on PAYG, we do now offer all you can eat data on our One Plan one month rolling SIM too. You can find that here.

  488. Blair

    Been swapping this out of my phone to a dongle and back depending if i needed to use the phone as well as the internet but this has been blocked and ca no longer access the internet and no where in the details did it say u could not so now cancelling my contract with three poor show!

  489. Karen

    Is AYCE data only available on the One plan, or can I get it as an add-on? Assuming it is not ending soon, as I have just been into my local Carphone Warehouse store and was told by the guy that AYCE data on the one plan on 3 is going to end in the next month. Please tell me this isn’t so.

  490. Moderator: Johanna

    @James – It’s definitely AYCE and is taking far longer than first thought, to amend the data allowance on My3. Test it out though and you’ll see there are no limits. Sorry for the confusion.

  491. James

    Ok read a bit further down now! Ok so will I be getting texts saying my allowance is nearly used up? As long as I genuinely have all you can eat I’m not too bothered. Just been astonished in the past to find that “unlimited” actually meant 2gb! I understand that this was an industry wide deceit but still… it’s amazing to me that people are now advertising “genuine” unlimited data plans, as I’m writing this a Sky advert just said this very thing. Anyway rant over

  492. James

    Hi, I have been on three four eighteen months, recently upgraded to iPhone on one plan. This month is the first month my new allowances arrive. As someone mentioned below, my My3 usage showed 1024mb Internet allowance and this is going down. I realise this can’t be correct (i hope!) but how will this work? Will the counter just reach zero but my Internet will not get cut off? Will I get another 1024 mb shown? The one plan has been running for at least six months now it seems strange that this has not been sorted…. Your customer services must be tired of answering this question: “so if I have all you can eat data how come my allowance is going down?”

  493. Moderator: Kaz

    @Adam – Sounds like there could be an issue with your account. Afraid we don’t have access to customer account details here, the quickest way to resolve this issue is to call 333 from your phone or dial 0843 373 3333.

  494. Adam

    Hi, I’m on the one plan but have managed to go over an allowance that has apparently been set. My bill now reads that I have been charged 7p for calls, texts and downloads. I haven’t made any calls or gone over my text limit so why is there a charge at all, even if it is only a few pence. This is only 10 days or so into having the phone btw

  495. Moderator: Johanna

    @Ishtiaq – This too good to be true statement really is true! :-) You will def get AYCE data if you’re on The One Plan and you will not be charged. Have you looked at the experiment?

  496. Moderator: Johanna

    @James – We only use 2G masts where 3G isn’t so strong. If you want me to run a postcode check I can?

  497. Ishtiaq

    Hi, I have recently taken out a contract and it is on the one plan, All-you-can-eat Data… Is there really no limit on using the internet, I hope I won’t be charged for using the internet…. If I am charged for going over the limit which shows up on the allowance will I be refunded??

  498. James

    can the mods tell me why that when my phone “falls back” to orange in an area with no three coverage I cannot get any data throughput whatsoever? I know orange data on their 2g network would be very slow but it should be enough to check an email or two but no throughput at all? is this a oneplan thing to stop three getting a huge bill from orange? have you stopped the data element of the orange fallback service and now only cover calls & texts?

  499. Moderator: Kaz

    @scott – sorry to read that you did not get an arranged call back. If there is anything else we can help with, please let us know.

  500. scott

    I have called them myself now , they are calling me back at 10am on monday 11th July to order me a new sim free of charge but it means i will be without service for 24hrs +

  501. scott

    Still no call back !!!

  502. Moderator: Sedge

    @ Will – Our all you can eat tariff is still fairly new so we’re just getting all of our systems up to date, this will change soon but for now don’t worry, you have all you can eat data :-)

  503. Will

    When I look at my internet useage (One Plan, new contract taken out 1 week ago), it shows 618MB remaining. If the data is unlimited, why do I see a limit? You state pretty clearly that The One Plan is unlimited data, not subject to fair use. I’ve probably only used about 200-300 MB.

  504. Moderator: Kaz

    @Blair – I can confirm that this is not true and would like to know the number of who called you so I can investigate. If you have the number to hand that would be great. You just need to read this blog post to confirm this is not the case

  505. Blair

    I’ve just been rang by three about me £25 one plan with all you can eat and they said that if you use more than 2-3GB per month your speed will be reduce below half, which i find to be sly as you make it clear in this by saying no fair usage police implying that you can use as much as you like and nothing will happen.

    I am going to download a 4GB file now and if my speed is reduced i will be canceling my contract within the 14-days and going to a different network.

    Please can you conform if this is true with out lying.

  506. Moderator: Kaz

    @scott – Really sorry about this. I have chased customer services and asked them to call you asap.

  507. scott

    Still no call back VERY POOR SHOW THREE !!!!

  508. Moderator: Kaz

    @Beverly – Sounds like I need to arrange a call for you to discuss this in more detail. We do not have access to customer account details, I will email a request for more information.

  509. Beverly

    Hi, I’ve been a 3 customer for god knows how many years and last summer upgraded my phone to the HTC Desire. Unfortunately The One Plan was still unheard of so I have the old 500mb data limit (which had been unlimited when I took out the contract). I’ve just called customer services to change to The One Plan as I’m half way through my contract and the price of the plans are exactly the same. However, I’ve just been told that The One Plan is for new contracts only, which is contrary to the information in the above blog post. Which is correct? I think it’s extremely unfair if long standing customers lose out because we upgraded to smartphones a few months too soon.

  510. Moderator: Sedge

    @ Jason – That’s correct Jason, if you do want to upgrade early and move to The One Plan, you can once you’re 12 months into your current contract but not before. There may be a charge depending upon how long you have left.

  511. Jason

    I’ve just been told I can’t switch from my current sim only contract to “the one plan” until the current contract expires in November.

    Seems a little strange as my current contract is £15 a month and this one is £25. I know you can usually upgrade to a more expensive tarrif even during your contract period, at least that’s my experience with other networks.

    Can someone confirm if I have been given the correct information please?

    Thanks in advance for your help.

  512. Moderator: Sedge

    @ Waqar – You have to subscribe for TV on Demand so there’ll be an additional cost.

  513. Waqar

    Hi just want to say im loving the one plan,im just curious to know if the tv on demand is a free service or will I have to pay, even though I got ayce??

  514. LoneWanderer

    Anyone else here had loads of issues recently despite having full signal?

    One min I’m getting 800+KB/s, the next I’m not even getting 100KB/s. Even had full drop outs, where all I could do is load Three.co.uk but nothing else.

    Also for me My3 is dead, yet everyone else I know can access it fine. Starting to think I’ve been put on a Special version of the One Plan called “Random Intermittent Speeds and Cut-Outs Plan + Annoying Addons (Like no My3)”

    And don’t even get me started about the guy on the phone the other day trying to make me Factory Reset my Phone (After asking me to Clear my Cookies which was the first sign that I was going to get no-where)
    Which FYI, I did do the factory reset as he said he’d get High Level support to talk to me if I still had issues after doing this, guess what. He never phoned me back!!!

  515. scott

    Yes please can you get them to call me thanks

  516. Moderator: Kaz

    @Gold Bed – There are no fair usage terms applied to The One Plan. You can use as much data as you like, the only thing we state is that it must be for personal use only. The Sim only 1 month rolling plan has a 30 day cancellation period and you can cancel at any time. You can read more about all you can eat data HERE

  517. Moderator: Sedge

    @ Scott – Sorry to hear you didn’t receive your call back. Would you like me to arrange a call for you?

  518. scott

    Hi i rang CS last week and was told i would get a call back within 24hrs but still nothing. I have an issue in my area DY1 [Removed by mod] when i call someone on three the caller gets a bad echo their side but only on three and only where i live , if i make a call in another area there is no echo , i have 5000 mins to three on the one plan but can hardly use them due to this , CS dont seem to want to know and have not returned my call , this is driving me mad can you help?

  519. Gold Bed

    Hi,

    I know a lot of unlimited internet access plans have “fair usage” terms written into the contracts. What are the fair usage terms for The One Plan? Also, it says on the website that the SIM only One Plan is a 1 month rolling contract, but in the price guide it says “30 days/12 months”. Just want to make sure it’s 30 days….

    Thanks!

  520. Moderator: Johanna

    @Lloyd – Wow a bit of positive feedback certainly makes this worthwhile, thank you for taking the time to post :-)

  521. Lloyd

    There seems to be a lot of complaints on here about signal issues. I never seem to get any signal issues or internet issues with three. Much better off now, then when I was with my last carrier. Had to ring them at least three times a week to resolve issues, got fed up. Never had to ring your cs yet, as the service is adequate.

  522. Moderator: Johanna

    @SHAH – Great you’re on The One Plan. You definitely have AYCE data, we’re just updating all our systems to reflect this. But feel free to test this out and come back to us if you have any issues at all. I can check your postcode if you want me to see if there are any network issues in your area?

  523. SHAH

    I just bought an Iphone 4 on the one plan.two questions
    1.why does it say that when i check my useage from iphone app i get the following “allowance remaining internet(MBS) 582. I thought that I could eat all the data and there were no limits.
    2. Why is there a very poor reception in southall.I can rarely make any calls from where i live

  524. Moderator: Sedge

    @ Zia – I’ve taken a look at your postcode and nothing’s showing up in your area. It looks like you’re in an area with strong indoor and outdoor coverage. I’m sorry that you’ve not received a call back from our network team. Would you like me to arrange call for you?

  525. Zia

    Hi Mods,

    I have recently experienced terrible 3 coverage since 16 June 2011. The tech helpdesk have been called every two days and no-one from networks have called me back even though I was told that someone from networks would. I have Zero bars on my phone and cannot make any calls in my house or in anyones buiding in my area. I have 3 bars when I stick my head out of the window. It has been one week now and no reception. If this goes on I would like to leave three mobile with no financial penalties and close my account early. Tewo ref numbers are :
    Case number 11310853 – 18 June.
    case number 10872340 – 16 June.

    Postcode of the area E1W [Removed by Mod] and E1W in general.

  526. Moderator: Sedge

    @ Vern – Hey Vern, good to hear you’re happy with your iPhone 4. I’ve taken a look at your postcode, you’re in an area with indoor/outdoor coverage. We’re always looking to improve our coverage to bring you a better experience with Three. Currently, there’s no planned improvements for your area. Get back in touch if this causes an issue for you and we’ll see if there’s anything that we can do to help :-)

  527. Vern

    Hi There,

    Switched to Three from O2 a couple of months back, really happy with my iphone 4 and Three as a provider, just wondering if there are an plans to improve the coverage in KT9 [Removed by mod]? as I find i have to switch my phone off as it sits there with ‘no service’ on screen and the battery drains pretty quick if I’m in the area all day I have been getting great signal everywhere else that I have needed it though.

    Cheers,

    Vern

  528. Moderator: Sedge

    @ Sergio De Gregorio – Sorry for the mixed messages, you can tether on the One Month rolling contract :-) You can read all about tethering on Three here.

  529. Sergio De Gregorio

    I’ve just called technical support. They told me the One plan (all you can eat data) one month rolling contract doesn’t allow tethering. Is that true?

  530. Moderator: Kaz

    @Lloyd – Thanks for the great comments. We only allow tethering on the one plan at the moment and there are no plans to extend this to other plans at the moment. You can read more about tethering on our blog. Regarding the top-ups, The all-in-one 15 add-on gives you 300 mins, 3000 texts and all you can eat data, I’m afraid that is all the mins you will get and can not transfer any free internet into free mins.

  531. Lloyd

    I was originally a three customer and loved it. Then I bought a BlackBerry on PAYG. But at the time Orange were the only network that supported BB on payg so had to switch. Then I got Iphone and it became really expensive on Orange payg, so switched to Orange sim only, this was better, but the 500mb cap was very insufficient. As i was very much missing being on three, I came back to it and what a joy it is to be back. I got the payg deal all in one 15. So far its been great, no real issues. Just a couple of small things. You get 150mb of free internet everytime you top up, when I have AYCE data anyway. Is there a way to get some free minutes instead? Even though I have AYCE, its comes to my knowledge that I can’t tether. Is there any plans in the future for payg to get this feature?

  532. Amy

    @sedge
    It’s got fluctuating signal, not enough to use the Internet but ok for calls and texts, disappears a lot. I wandered if it could be the iPhone as a previous 3 phone had better signal. Thanks got the reply :)

  533. Moderator

    @David – we know, it feels like we’ve been sayin it forever! The truth is that it’s a fairly (obviously!) lengthy technical process that involves integration with lots of our other systems. We are working on it, and there’s a lot of desire within Three to get it sorted asap. We’ll keep you posted.

  534. David

    Just curious how long it’s going to take for the data limit texts to be removed? You’ve been saying that your systems have not been updated yet forever!!! Any more news on when it will actually happen? Thanks.

  535. ediblepolecat

    Sweet! Loving the quick replies on here. Laters peeps

  536. Moderator

    @ediblepolecat – everything’s tickety-boo here! You’ve hit the nail on the head. Our My3 system isn’t quite up to date yet and is still showing a MB allowance when it should show all-you-can-eat data on The One Plan. We *promise* you have it – no limits or FUPs – so there’s no need to worry :-).

  537. ediblepolecat

    Morning mods!
    I trust everyone is good this morning…anyway checking my usage of data thus far on the one plan I am seeing that my data is depleting. Am I gonna have a horrible surprise when my 800 mb goes to zero and I get charged for going over? Or is it just that the system needs to be updated to show ayce data? Been burned before with this kind if thing and don’t want to feel the pain again. Please reassure me as I’m a fragile flower this morning.
    Ta ra for now
    Ed

  538. Moderator: Sedge

    @ Amy – We’re always looking to improve our network coverage but unfortunately there’s no planned improvements in your area at the moment. You should receive indoor and outdoor coverage though, is this not the case?

  539. Moderator: Sedge

    @ Ali – Yeah, that’s all included in your One Plan :-)

  540. Amy

    Hi there, I have just taken out the one plan with the iPhone 4 and am very happy with it. The only gripe I have is the coverage in my area, can you tell me if there are any plans to improve it? AB39 [Removed by Mod]. Thank you :)

  541. Ali

    Hi,im on the one plan, have the i phone 4. Is it free to srnd and recieve emails?

  542. Moderator: Sedge

    @ Scott – We don’t have access to individual accounts here I’m afraid. If you give 333 a call they’ll be able to let you know what the best deal for you is :-)

  543. scott

    Hi im on the 12 month one plan sim only , about 2 weeks after i took it out you brought out the 1 month plan , what i want to know is could i upgrade to a 24 month plan and pay the extra 10 quid for the samsung galaxy s 2 ? And would i have to pay anything seeing as im on a sim only plan ? Thanks

  544. Filip

    thanks Sedge and Johanna for answers. the only drawback of this solution is poor 3g signal in some areas when phone reception is much wider. quality of conversation is sometimes not that good either but most of the time is OK.

  545. Moderator: Johanna

    @Filip – No Skype on Three isn’t available on that phone, but Skype’s own app has more functionality than our own app and if you’re on the One Plan you don’t have to worry about data usage.

  546. Filip

    is skype affected by that as well. in here http://threestore.three.co.uk/dealsummary.aspx?offercode=24TONED114&intid=3mainhplbc11 you state that skype on three is enabled and when i phoned three technical team said it’s not. I use skype over internet and quality of connection is really bad

  547. Moderator: Sedge

    @ Filip – We manage our traffic in busy sites and peak times which could be why you’re experiencing slower speeds when you’re downloading. Have a read here, to find out more about our traffic management.

  548. Filip

    I have just moved my contract to one plan and everything works fine except one thing – when it comes to downloading files like drivers for my graphic card when tethering download rate is extremely slow. Is it subject to throttling or what? I really cannot understand it.

  549. Moderator: Sedge

    @ Stu – Thanks for your patience and support :-) You’re certainly worth of a call, I’ll chase it for you now. Really sorry for the delay in getting back to you.

  550. Moderator: Sedge

    @ Carl – We’re constantly working on our network to ensure that we bring you the best possible experience, it’s going to continue to get bigger and better :-) This week there could have been an increased number of people downloading which is why we’d have managed the speeds. Keep in contact and let us know if your speeds don’t improve and we’ll take another look at your area.

  551. Stu

    @sedge thanks for the reply, but i never got a call, in no way do i blame mods for my issues not being resolved, in fact (send this to the boardroom at 3!), it would be a good idea for the mods to be given more control to resolve issues as they arise, as quite often the CS side of the operation doesnt have a grasp of the customers problem after you refer them that way. In regards to my problem, the joined up communication between the executive office and CS, is non-existent. Sure you may be able to follow email chains and such, but that didnt make a difference in my case because neither parties knew what had been said to me. The frustrating thing is im STILL without internet, AND ive committed to another 2yr contract, and yet im not even worthy of a call back?? Note to 3; you should give me a job there and sort things out!!! Many thanks mods u did your best :)

  552. carl

    regarding the traffic management i have been trying to watch some video on my phone from youtube and iplayer and it just buffers all the time, it was fine last week in the same area so if this is the case i’m very disappointed and will have to find a network that can cater for my day to day usage. shame because i have been a customer of three’s more or less from day one!

  553. Moderator: Johanna

    @Scott – I’ve checked your postcode for you and can confirm that there are no network issues in your area. It sounds like you’ve eliminated a number of possible causes by SIM swapping etc. It’s a pretty common occurance across all networks and we’d first of all suggest switching your phone off and then on again – sounds obvious but can help. It’s worth having a look at forums where others have experienced the same.

  554. Moderator: Johanna

    @Ammar – If you’re on The One Plan then you have AYCE data. My3 is in the process of being updated to show this. Go ahead and use 700MB of data, you’ll be pleasantly surprised.

  555. Moderator: Johanna

    @Craig – I’ve had a look for you and there are no planned improvements at the mo and your signal really shouldn’t be bad. If you’re struggling contact customer services and they’ll be able to look into this for you in more detail than we can.

  556. scott

    Hi, i have a problem when i call another three phone there is a terrible echo on their side they can hear their voice echo back at them , it dosnt happen every time but its very off putting, ive called 333 and they say it must be my phone but it dont happen if i call another network and if i put another networks sim in my phone (its unlocked) it dont happen at all. Customer services were not helpful at all and when i went in a three shop they didnt want to know either, im on the one plan sim only 12 month and need to use my three minutes , my postcode is [removed by Mod] thanks.

  557. Ammar

    just checked my data allowance on my brand new one plan was around 1200 MBs a couple of days ago now on My3 it shows I have 700 MBs left to use this month 2 days later and this is supposed to be ‘unlimited’ tried to call three but couldnt get through. hate to think what will happen when the data allowance ends, dont fancy speaking to lack of customer service uh i mean customer service call centres, will blog again in a few days……

  558. Craig

    @ Sedge….My full postcode is ST[removed by Mod]

  559. Moderator: Sedge

    @ Stu – I’ve just chased your call :-)

  560. Stu

    …still not recieved my phone call??!!! Get the feeling im not important now you have got my money 3!! :(

  561. Moderator: Sedge

    @ Carl – I’ve taken a look at your postcode and you’re in an area with strong indoor and outdoor coverage. What our technical support team were referring to was traffic management. We do this in busy sites at peak times to ensure that our customers get the best experience on our network. You can read more about this here.

  562. Moderator: Sedge

    @ Craig – If you send through your full postcode I’ll take a look for you :-) Don’t worry, I won’t publish it.

  563. carl

    hi, i have been on the pay monthly one plan since it came out and have been very happy with the plan it suits me perfectly, i hardly use my minutes or text but the ayced has been spot on, or at least until now! up until recently i have been getting download speeds up up to 3.5meg and upload speeds of around 1.5meg, however i am now experiencing a top download speed of 0.39meg and my upload speed is stil 1 to 1.5meg. the download speed will just not exceed 0.39meg! i have contacted technical support and was advised this is due to 3′s traffic shaping policy as i had downloaded more than 1gb of data? i asked him to explain the traffic shaping policy and he was unable to answer and transfered me to customer services so they could explain the policy. customer services said they do not have any form of traffic shaping and if i am experiencing these speeds they can not do anything about it if the speed drops. this is nearly ten times slower than i have been getting and is just not quick enough for what i need! please help! postcode gu47 [Removed by Mod] thanks

  564. Craig

    @ Sedge..many thanks for clearing that up for me…Do you know when the signal in the ST1 ( Stoke area ) is going to be improved ? Sometimes i have to go outside to make a call as the signal is so low, also ST1 is city centre area, so there should be a good signal ? Kindest regards

  565. Jenson muttock

    Your amazing, if you need something done come to a blog haha!

  566. Moderator: Sedge

    @ Jenson Muttock – I’ve taken a look at your postcode, one of the masts in your area is currently being worked on which is why signal has changed in that area. When the works complete your speeds should back up :-)

  567. Jenson muttock

    Hi thanks for the reply I’m on the mifi 15gb deal and the speeds have been very good up until Thursday night, my postcode is LE19 [Removed by Mod], I’ve been getting good speeds before so they can’t disappear can they? Also it keeps switching from H to 3 all the time making it unbareable to surf the web, thanks

  568. Moderator: Sedge

    @ Jenson Muttock – Could you send through your postcode and I’ll take a look.

  569. Moderator: Sedge

    @ Adrienn – Don’t worry, if you signed up for the One Plan you’ll have all you can eat data. It’s a fairly new tariff so we’re just getting all our systems up to date :-)

  570. Moderator: Sedge

    @ Craig – You haven’t been mislead, it’s a fairly new plan so we’re still getting all our systems up to date. This should show all-you-can-eat data soon.

  571. Moderator: Johanna

    @Stu – Sorry you’re still having issues but the exec office are on the case and will work with you directly on this.

  572. Moderator: Johanna

    @Mike – I’ll drop you an email to get some more info from you…

  573. Jenson muttock

    What is wrong with the signal lately? On my wifi broadband I was getting 3.5 easy, now I can’t even get 0.40 ,?? I pay £15 a month for this crap!!

  574. Adrienn

    I’ve just bought a Samsung Galaxy S with the one plan and when i check my allowance the internet is getting less (it started from 1GB). I have all-you-can-eat data, so I just would like to be sure that I won’t be charged after I used the 1GB shown on my allowance??

  575. Craig

    I have had my new “all you can eat ” £27 a month phone for 3 days now, and it seems that its not all you can eat data at all…i only have 766Mb left according to my online account checker. I have been mislead.

  576. Mike

    @Johanna, thanks for your response, no I was not abroad, I was using it at home in the midlands… The price guide is exactly the same thing I mentioned to the customer service, but they told me for my talk and text plan, I will be charged 2 pounds per MB of data….. . See Ross, he has the same problem.

  577. Moderator: Johanna

    @Vik – It’s frustrating I know but My3 doesn’t yet reflect AYCE data, there are no limits though to the data you can use. My3 will be updated to show this…

  578. Stu

    Yes mods i know what your thinking, “not him again!” but my phone call never materialised(feigned look of disbelief)but by some miracle my mobile internet did indeed work, that was up until the early hours of this morning and its gone again, prob less than 24hrs continious. Please could someone sort this for me please?? The exec office told me that inbetween now and my official allowance date i could use data carte blanche and the fees would be waived at the billing time. Now if i had known that i would have had to pay for a month of the one plan and not recieve the benefits of AYCE data i would of waited obviously. Please help(losing hope fast) p.s. I think my billing should be brought into line with the new iphone 4 contract i got last week for my girlfriend(also on the one plan)@£35 per month and not the £40 im paying on this?? Not an unreasonable request considering my experience and the fact im giving 3 even more of my hard earned cash?? Please mods i wait for your reply :)

  579. Vik

    I got the One plan recently and have not used much. Practically this is my first month of proper use i.e. only a few days and when i checked my allowance online its say 51 MB of data left… If its unlimited/all-you-can-eat, why do i have a allowance limit as per my3 online?All others numbers are correct i.e. 5000 3to3 mins etc…etc..etc..

  580. Moderator: Johanna

    @Ross – This article was factually correct when it was posted but as is the same with all blog posts they are date stamped and things move on. As the executive office has told you you can absolutely upgrade to The One Plan, but there is an early upgrade fee.

  581. Moderator: Johanna

    @Shannon – You can check out all our plans on Three.co.uk, for the One Plan, follow this link.

  582. Ross

    @Mike – you’re not the only one – I’m trying to argue this with Three’s Executive Office but getting nowhere … this very article says you can switch “at any time” but they’re refusing to honour it !

    Contact the Advertising Standards Agency and Ofcom – the more people who complain the more likely they’ll have to take notice and honour their promises.

  583. shannon

    how much texts,minutes and internet do you get ? Because i was looking at the Blackberry Curve 3g. and the best deal was 3. but i want to know what i get before i buy.

  584. Moderator: Johanna

    @John – It definitely is All-You-Can-Eat. Can I just clarify whether you’re talking about AYCE on PAYG, One Plan, or One Plan SIM-only?

  585. John

    Hey,

    Can I just firstly say, it’s not actually ‘All you can eat’ it’s limited to 99GB cap as I used all the 99GB on youtube video’s and tethering to my laptop. ( Don’t worry I wasn’t taking the SIM Card out of the device ) and i’ve been told as long as I don’t take the sim card out of the device it’s okay to tether, and i’ve been streaming movies, youtube, and playing world of warcraft, and I managed to go over it. So why is Three false advertising they keep saying about ‘Normal usage’ I don’t care about normal usage i’m a person who uses a lot of data.

  586. Moderator: Johanna

    @Mike – Sorry to hear you ran up high charges out of bundle. I’m a little confused though, most plans charge 10 pence per MB if you go out of bundle – see the full charges guide here. Where you abroad and roaming when you incurred this charge?

  587. Moderator: Johanna

    @Stu – we’re not here to publish posts at the weekend, so it should be live now and I’ve responded :-)

  588. Moderator: Johanna

    @Andy – Sorry to hear that – we need full postcodes to check. I won’t publish them in full if you post.

  589. Moderator: Johanna

    @Stu – Morning :-) I’m afraid we can’t arrange instant call backs, they can take up to 48 hours. One of the team should be in touch today/tomorrow.

  590. Mike

    With this one plan, Three is introducing and attracting more customers, however they treat existing customers very mean. I am on one of the old talk and text plan, still within a 18 months contract, used 10M of mobile broadband on one occasion, and Three charged me over 22 pounds! I was so chocked, only 10 megabytes! Called customer service straight away to try and resolve the issue, a guy picked up the phone in an Indian call centre, said to me this is the price I pay when I am on older plans, I will be charged 2 pounds per megabyte of data. I said this is not a fair charge since no one provider in the UK will charge at this type of premium rate for mobile internet. He said this is my own problem being on the old plan, if I want to complain then feel free as he can do nothing about it. So shocked by the attitude and response! I am leaving three straight away after this contract ends, and inform my friends and family that is how they treat existing customers. Be aware, the quality of advertisement is not the same as customer service and being an existing customer. Especially for contract customers, now the plans are all 24 months, once you are stuck with it, there might just be frustration and no going back.

  591. Stu

    Just taken another contract out with 3 and my last post taken down?? Wonder if my phone call i was promised will be acted on and my issue resolved??

  592. andy

    Seem to have very slow speeds at the moment less than 100k have had 300+ before but lately struggling. Two postcodes in particular :m32 and m17. please could you check thanks

  593. Stu

    Thanks for the good intentions, but nobody rang me yesterday, iam considering another contract for my girlfriend, maybe if the service side of 3 was more efficient I would be more convinced in making a commitment for 3 taking another £35 a month off me?? In no way do i blame yourselves mods, in fact i applaude you all for helping myself and countless others. I think the fact i had to turn to you guys to help me when nobody on the CS service side or anybody else could help. Sorry for the rant, but Ive had problems with 3 even before i got my handset, and the latest issue has highlighted the systemic failings 3 has at the moment. Again many thanks mods :)

  594. Moderator: Johanna

    @RV – Sedge responded to your question yesterday and it’s positive news. You can indeed move to the SIM-only One Plan, but you will need to give one month’s notice. Just call 333 from your Three mobile, but come back to us if you have any issues.

  595. RV

    @MODS,

    Any update on the issue I posted? I have a sim300 on a rolling month contract and tried to upgrade to the One Plan rolling month contract. CS told me I can only downgrade to the One Plan which doesn’t make any sense since the One Plan is your highest plan.

    I saw another member here that posted he was upgraded from sim300 to the One Plan rolling month contract.. Why can’t I?

  596. Moderator: Johanna

    @Stu – Sorry to hear it hasn’t been resolved, I’ve asked exec office to get in touch again.

  597. Stu

    If you look at my previous posts you will see i have encountered many problems. The make this as brief as possible, the executive office did ring me the other day regarding the use of data before my official renew date. I was informed by chris and another of his colleagues to just use my data and go over my allowance and the bill would be waived at the billing time so i could have the same experience of having AYCE data. Fine i thought, problem solved, oh no because for some uknown reason my data allowance has stopped at £9.68??? Im at my wits end here guys, i seriously feel like giving up!! Please help!!!

  598. Moderator: Kaz

    @Matt – We are still updating My3 to reflect All You Can Eat Data. I can confirm that you will not be charged for data. Please ignore this internet allowance amount.

  599. Matt

    I’ve just upgraded to the Sim only 30 day rolling One Plan from my Sim Only 300 plan, because I feel it’s excellent value for money.

    However, on my3, I notice there is still an Internet allowance of 1024, which is counting down as I use Internet. Is this normal? I’m assuming that when it reaches 0, I’m not going to be charged for any data that I use past that point?

  600. Moderator: Kaz

    @Stu – I have arranged another call for you. It’s best if you speak with them again so you can discuss this issue with the same person.

  601. Stu

    N.b. I rang CS with this query yesterday and was promised a call back. Thanks.

  602. Stu

    @kaz i also rang CS yesterday morning and was promised a call back.

  603. Moderator: Kaz

    @Stu – You should not be charged for this add-on and AYCE data added to your account means on more add-ons required. I will check with CS, please can you confirm when we arranged for someone to call you so I can trace your query.

  604. Stu

    N.b. If it helps resolve my issue mods, the gentleman from the executive office was the one who assured me he would keep an eye on my data allowance to keep my service going i.e. Having data on my account continiously

  605. Moderator: Kaz

    @Matt Smith – I’m afraid we do not access to the plans of other Three offices around the world. The quick way to find out would be to contact them, click here to visit their website.

  606. Moderator: Kaz

    @Shekhar – Yes you can use your phone as a wireless hotspot and tether with your laptop. Because the one plan comes with all you can eat data, you will not be changed any extra.

  607. Matt Smith

    Any idea if “The One” plan will be coming to Three in Hong Kong? Would really love to have it here…

    Cheers,
    Matt

  608. Stu

    May i at first thank you for helping me previously, though now i have a problem with my one plan allowance of data. My plan, i assume, was switched just before the networks mandatory 48hrs before my normal allowances begun, hence now i have run out of data and ive jus bought an internet add on out of frustration. Soooo 2 questions,(bearing in mind the guy who changed my plan assured me hed make enough data available on my account till it was officially ayce, and he assured me i wouldnt notice the difference)Will i be charged for this add on? If so why because my bill was increased for the ayce package!! And could you get some one at 3 cs to add more data onto my account plllleeeeaaaassseee?? ;)

  609. Shekhar

    hi there,

    i have got one plan with iphone 4 along with all you can eat data .. i am able to use data plan on my laptop by setting personal hot spot in my phone.. but i am just concerned that .. is three going to charge me for data usage on my laptop?

    please help. i got wi-fi in home. if mobile plan is all you can data and i can use it in my laptop .. than its foolish paying for wi-fi.

    please reply me through email.

    thanks

  610. Moderator: Johanna

    @dean – If you have all-you-can-eat data it means you can use the internet on your smartphone for as long as you want and can get through as much data as you want on our 3G network. With WiFi nowt’s changed, if you have access to free WiFi then fine, you won’t be using your all-you-can-eat data anyway and with all-you-can-eat data it’s definitely not worth paying for WiFi connection anywhere. I’m not sure what you mean when you say can you set it up to your home network? All-you-can-eat data is only available on our voice plans.

  611. Moderator: Johanna

    @Kieran – It doesn’t matter that you aren’t near the end of your contract, you can still unlock your phone. I believe you’ll have to pay the £15 charge outright and you’ll receive an unlock code shortly after.

  612. dean

    Hi, on the all you can eat data, is it on wi-fi only or can i set it up to my home network to use internet without being billed by my provider?
    thanks

  613. Kieran

    To unlock my iPhone 4, can I have this £15 charge added to my bill or will I need a debit/credit card? I also assume my contract doesn’t need to be at an end? I still have over a year left and only want to unlock for my 2 week holiday in August!

  614. Moderator: Kaz

    @Carl – Not sure about this, let me arrange for customer services to give you a call. I am emailing you a request for some more account details and I’ll arrange a call back.

  615. Carl

    One question if you don’t mind.
    I am on the internet texter 500 paying £30 a month on my contract (iphone 4). The contract still has about 15 months to go on it.
    I have just rung customer services and asked if i can upgraded to the one plan (bearing in mind i will be giving 3 another fiver a month for the privelidge.)
    I was told NO. Apparently from the 1st January 2011 Customer services have been unable to change current contracts to the one plan.
    Obviously i am not very happy. Is this the truth?
    many thanks

  616. Moderator: Kaz

    @waqas – I’m afraid you will need to speak with customer services about that, we do not have access to account details. Just call 333 on your Three phone or 0843 373 3333.

  617. waqas

    hi i recently upgraded to the one plan back in april, and im pay £30 a month for the samsung galaxy, however i was wondering is there anyway possible that i could change my phone for the iphone4?, i would pay for any costs that would be incurred

  618. stephen

    Please remove my number from public view…(removed by mod) thank you :)

  619. Moderator: Kaz

    @stephen – Please can you supply your phone number, we can undertake a more detailed investigation with this. Thanks

  620. Moderator: Kaz

    @stephen – just checking for you now.

  621. stephen

    @Kaz – Yes the problem is constant since late last year but I just assumed they were working on a mast or something. We live in a village and its almost impossible to get a signal in any building exept one bar from time to time which is a pain as you need to keep repeating yourself on the phone due to cutouts. Myself and my wife both have 3 contracts and experiance the same problem + friends in the area with the same annoying signal failiour. I sometimes have to stand in the car park outside my home just to get signal and at most our 3g download speed is only 2MB total. I look forward to your response.

  622. Moderator: Kaz

    @stephen – Just taken a look at your postcode and cannot see any issues in your area – You should have excellent coverage. Are you still having issues? If so, I will ask someone to investigate further.

  623. stephen

    Hello

    I am on the one plan….
    My signal has been near enough to non recently anybody know whats going on ?? Postcode (removed by mod)

  624. Michael Swan

    I have been Three for a few days now on my new contract with the HTC Design HD. A brilliant deal and The One Plan is amazing.

    I tend to use a lot of data, via the Laptop, Youtube, Emails, ETC; so the plan is great.

    The only issue is that, every now and then my reception just drops out completly and then returns back to full signal.

    Any thoughts?

  625. Moderator: Sedge

    @ David – I’ve taken a look at your postcode and we’re currently improving your local mast which is why you’re experiencing poor reception at home. When the works complete you should have a better 3G experience with us :-)

  626. David

    I’m getting really poor reception at home – pl25 [Removed by Mod] – the property is very close to the center of town and is top floor so I can’t understand why it’s so bad.

  627. Moderator: Sedge

    @ Pleomax – I’ve forwarded your details on to our CS team.

  628. Pleomax

    It appears I have never recvd credits for my x-series add on!

  629. Moderator: Sedge

    @ Stu – Glad you got the email. You can expect a call within 48 hours :-)

  630. Pleomax

    @sedge yes I would like a customer care call to try to resolve my issue please.

  631. Stu

    Many apologies I retrieved the original email, truly sorry mods. Any ideas as to when I will be contacted with regards to my issue?. Sorry again.

  632. Stu

    Kaz i never recieved the email regarding changing my plan as promised, please could this be resolved a.s.a.p?

  633. Moderator: Kaz

    @Stu – No problem, I will send it over right now.

  634. Stu

    I did read briefly the email i was sent by Sedge regarding changing my plan, but i deleted the email by mistake, could this be re-sent or should i blog the details here instead?, kind regards

  635. Moderator: Kaz

    @Gary Cuthel – I’m afraid we do not have access to any account details here so can’t look into your account. I would not like to guess the answer to your question. You will need to give CS call on 333 (from your phone). Sorry I can’t help any further.

  636. Gary Cuthel

    Hi i currently have the £10 monthly sim plan with the £5 internet add on.
    But have noticed my phone bills have been costing me between £25 – £30
    per month due to VAT charges. Can anyone explain why this is?

  637. Moderator: Sedge

    @ Stu – I’ve dropped you an email.

  638. Moderator: Sedge

    @ Lee – I’ve dropped you an email.

  639. Moderator: Sedge

    @ Kevin – All-you-can-eat data on the One Plan means truly unlimited data. You can read all about it here.

  640. Moderator: Sedge

    @ Pleomax – I’ve taken a look at your postcode and there doesn’t seem to be an issue in your area. Would you like me to arrange a call from our customer service team so we can try and resolve your issue?

  641. Moderator: Sedge

    @ Amin – Yes, with all-you-can-eat data on The One Plan that’s possible.

  642. Moderator: Sedge

    @ Pete – To cancel your dongle contract you’ll need to give 333 a call. As for using your phone as a hotspot – it’s really easy to do :-) How much do you want to spend on the phone? You’ll need to have all-you-can-eat data which you can get from £25 a month. You can see our range of smartphone’s with all-you-can-eat-data here.

  643. kevin

    |s this truly a uncapped data package ? I’m on the one plan with my Iphone 4. My adsl broadband is really bad so I could just replace that with this plan ? I find it hard to believe as a £15 mobile data plan is restricted to 15gigs. So your telling me I have no caps ? even more than 15gigs ?

  644. Lee

    I have recently been enquiring about moving from my texter 100 to the one plan, as you say above:

    “If you’re a mobile customer on any of our other tariffs and you’re tempted by All-you-can-eat Data, you can move to The One Plan at any time.”

    However I was told by the chap on the phone that existing customers cannot upgrade to the one plan, I need to use my phone for tethering purposes too, so can you confirm if existing customers CAN upgrade to this plan?

  645. Stu

    FYI info mods im on text 500 plan and my area is WN1 [Removed by Mod], many thanks in advance.

  646. pete

    i have a 3g dongle which i use on my laptop when away from home. i want to get rid of this and get a contract with un limited data on a phone .so i can still use the internet on my laptop when needed by tethering it .
    i only normally use less than 1g per month max.
    what is my best options regarding phone .[easest one to do it ] is it viable to do it.will speeds still be ok.
    what are the cheapest and what are the best fastest options

    regards pete

  647. Amin

    Hi,
    I just want to be ABSOLUTELY clear here, because frankly, I’m quite scared to use my iPhone for tethering!
    Please don’t be annoyed if this question has already been asked like 15 times already :)

    Just wanted to ask, since my ISP is quite terrible at home, I was thinking of using my phone to provide tethered internet to my laptop. My phone is on the one plan so has got the all-you-can-eat-data pack..
    So if I were to use my phone to provide tethered internet, would this be free?
    And again, is there absolutely NO limit? (I can use my laptop without worrying about any kind of limit at all?!)

    Please say the answer is yes!

    Thanks in advanced :)
    Amin

  648. Pleomax

    Hi I am continuously getting terrible speeds while at home. PE28 [Removed by Mod]. 77 kilobytes a second. Makes for poor experience.

  649. Stu

    Having had 2 contracts with 3 on my first year with very poor signal for both calls and mobile internet, understandibly I was reluctant to continue with 3 at the end of the contracts. I enquired as to the price for the iphone4 and to be fair it didnt sound like a bad deal. To start the new contract 3 intially let me down twice on the promise date for delivery of my new handset which i was given a token gesture of £10 pounds. Bearing in mind with the signal issues previously encountered i was tempted to cancel right then and go with a more reliable provider for my area such as O2. Now im on my new 24month contract, the signal again is at best mediocre, dropped calls and no mobile internet I have quietly accepted. Now with my data allowance swallowed up by aps and such, i find myself buying addons EVERY month, at £5 a go, and i think its a real kick in the teeth that I havent been eligable for the all-you-can-eat data, as this would in some way compensate for the shortcomings of my service, and the fact no works are planned to improve the signal in my area for the forseeable future. Please 3 If you can help pleaaaassee do :(

  650. Moderator: Johanna

    @Richard Connelly – Ah great to hear you’re happy on The One Plan. I’ve just taken a look for you and you will be getting a mast upgrade near you on August 8 which may well improve the speeds in your area. Let us know if it becomes an issue for you though and we’ll take another look.

  651. Richard Connelly

    Hi. I have been on The One Plan for several months now, and am still very pleased with it. However, I have noticed my data speeds have got slower the last month or so. I used to regularly get downloads of 3.0mbps & uploads of 1.8mbps. These have dropped to at best 1.5mbps & 0.5mbps respectively. I am in the SE12 [removed by Mod] area. Are there any problems in this area? Speeds are still adequate for my use, but interested in why they have dropped off recently. Thanks.

  652. Alex

    Just wanted to say a big thank you to Johanna and the blog team for all your help in getting this sorted. It really is appreciated!

    Alex

  653. Moderator: Kaz

    @Nathan – Just checked both these postcodes and you should have excellent coverage in both areas. are you still having issues?

  654. Nathan

    @Kaz Thanks. The postcodes are (Removed by mod)

  655. Moderator: Kaz

    @Nathan – If you could supply both postcodes on this blog I will investigate for you. I will not publish the postcodes.

  656. Nathan

    I’ve just transferred to The One Plan from another network (really fast process by the way, which I was impressed with).

    I’ve run some speed tests while tethered to my iPhone, and the speeds are disappointing to say the least. In both locations (home and work – in different cities) I am getting around 100KB/s on a download, and slower still on upload. I moved over to this plan so I could work remotely using tethering, which involves moving files around fairly often. With these kind of speeds this just won’t be viable.

    Please could a mod contact me so I can have the two location postcodes checked?

    Thanks.

  657. Moderator: Kaz

    @Richard – Cheers Richard. Our systems will be updated soon so your My3 shows all you can eat data. Hopefully I will not have to repeat this for too much longer :-)

  658. Richard

    To all the ppl asking if this is truly all you can eat data, I was about to ask the same question. As the MY three section shows 1gb. However the mods keep saying that three are getting this altered and we do have unlimited data!! :-)

  659. Shane Dean

    @Shane Dean – Yes it is. The One Plan has AYCE data which is unlimited.

    My point exactly! So why the texts?! It’s annoying!

  660. Moderator: Kaz

    @Shane Dean – Yes it is. The One Plan has AYCE data which is unlimited.

  661. Shane Dean

    @Shane Dean – Sorry to hear that. Have you reached your data allowance yet, or are these notifications incorrectly being sent?

    I’m on the One Plan….isn’t that unlimited data anymore?

  662. Moderator: Kaz

    @Deanna Allison – There are no limits imposed by our network for uploading file of this size whilst using an iPhone as a tether. More likely one of two things is happening. YouTube is rejecting the upload due to file format. Or, The iPhone is disconnecting from the network long enough for the connection to drop and the upload fail, this may even be a short enough period of time that youwoul d not even see that the iPhone has dropped of the network and reconnected. We have not found any technical issue either.

  663. Moderator: Kaz

    @Stephen – that is something you would need to discuss with our customer services team. Just give them a call on 333 from your Three Sim.

  664. Moderator: Kaz

    @Shane Dean – Sorry to hear that. Have you reached your data allowance yet, or are these notifications incorrectly being sent?

  665. Moderator: Kaz

    @Deanna Allison – No there is not a limit on what data as a single file you can upload in one go. I will need to look into your issue and get back to you asap.

  666. Moderator: Kaz

    @andaroo – Can’t see any issues with the masts in your area, all seem to be working fine. Do you experience slow speeds at certain times of the day?

  667. Deanna Allison

    Hi,

    Further to my post of 29 April, I now find I can not FTP to a website through my One Plan tethered iPhone4.
    All I wanted to do was transfer three jpg photos over… 3, this really isn’t good enough!
    Is 3 blocking FTP?

    Thanking you in anticipation of a helpful reply,
    Deanna.

    PS

    The reason I’m asking the question is this:

    I just swapped my tethered iPhone connection over to another connection, and gained FTP access immediately. Then I switched it back to my tethered iPhone4 on the One Plan, and immediately lost the connection again. Meanwhile, my iPhone4 on the One Plan is still connecting to other websites as normal.

    If there are restrictions, customers should be informed about them.

    If there are not restrictions, then there is presumably a technical issue that needs to be sorted out as soon as possible so that I can get the service that I thought I was paying for.

    I would really appreciate some feedback from the moderators on this post and my 29 April post. After all, in the blurb on this blog it states ” Unlike other data plans, there are no restrictions and no crafty ‘fair usage’ policies containing hidden data caps.”

    Now I don’t intend to use huge amounts of data anyway – I have only a few amateur YouTube movies to upload each year and a few photos and the occasional pdf for my favourite website. Surely that should not be a problem?

  668. stephen

    Hello

    I recently signed up to the one plan sim only to use in my own iphone 3gs from my old contract on another network. I have only had the contract for 3 months but now notice that for an extra £10 I could have the iphone 4 on the same plan. Do you think Three would allow me to upgrade this early since they will be making more money out of me plus the up front cost of the iphone 4 handset?

    I look forward to your reply soon!

  669. Shane Dean

    I’ve started receiving text messages saying that I’ve almost reached my limit/have reached my limit again. Not had any for a while now but I’m getting 2 a day, every day and it’s annoying especially at silly hours of the morning; 4 April @ 4.09AM, 26 April @1.12AM, 27 April @ 3.13AM…you get the idea. Yes, that’s right AM!!!

  670. geoff

    i’m on a one plan, got my refurbished iphone4, plug it into itunes, done everything it told me to do, its still searching after 4 days, i put the carrier on to automatic, 3gs, 3 g, and still searching, i have also been out this particular area and tried to set it up and still says its still searching, i don’t know if its the phone or the micro sim, sending me another iphone 4 on wednesday hopefully it will be better

  671. Deanna Allison

    Hi,

    I am currently using iPhone4 on the One Plan and I often tether it to a laptop in my home. On the whole, I am happy with my purchase. However, I do have a question.

    I understand that data use is uncapped, but Is there a limit to the amount of data that a customer can upload as a single file in one go?
    Or if a customer tries to upload a large file, might 3, as the ISP, cut the upload connection in order to limit upload traffic?

    I would be grateful for any reply / comments on my query.
    Thanks,
    Deanna,

    PS:
    This is why I’m asking the question:
    I made a video recently, I want to upload it to YouTube.
    It’s an m2ts video file: 6m 27s long; 687 MB.
    Over the last few days, I have tried to upload it from several different browsers and two different laptops in my home, which usually has a good signal from 3.
    At each attempt, the upload has stopped at a percentage way short of 100%.

    Before I switched to iPhone4, I was using a 3 mobile broadband dongle @ 5 GB per month – and I successfully used it more than once to upload m2ts video files of similar or larger size, and from the same location – my home.

  672. Michelle Stapleton

    Can the all you can eat be used in 3 dongle we have the highest one a month but its not enough we can’t get proper broadband here and 3 is the only one that works at some sort of broadband speed thanks to the boaster

    It makes no sense to me that people can tether it and use it that way but not in the dongles.

  673. andaroo

    Rubbish speeds again on three. Post code (removed by mod)

    What can be done.

    Cheers

    Ps when I say rubbish speeds I mean speeds in the region of 18 kilobytes per second.

  674. Moderator: Johanna

    @Alex – I’ll drop you an email to see if we can help :-)

  675. Alex

    I’ve been trying to switch from the internet texter 500 plan to the one plan for some time, but every time I call customer services I’m told it’s not possible. Looking at some of these comments, it would appear that some people have been successful in switching. I would really appreciate any information you have about how to get this done…

    Many thanks,

    Alex

  676. Moderator: Johanna

    @David – Thanks for your comments on this, we’re not stopping you from doing so we’re just not recommending it/promoting it.

  677. David

    @Sedge RE: response to Neil’s querry about using AYCE SIM in a dongle. If you are advertising this AYCE data package and saying you don’t mind people using tethering facilities on their phones why is it any different than popping the SIM in a dongle and using it that way. Seems like an bit of a strange self contradiction from 3.

  678. Moderator: Kaz

    @Michael Davies – I have just emailed you. As soon as we receive your account details I will arrange a call back.

  679. Michael Davies

    Feel free to E-mail me then!

  680. Moderator: Kaz

    @Michael davies – It’s best if you can I email you to request your account details so we can arrange a call.

  681. Moderator: Kaz

    @waq- Afraid we do not have access to any account detail so would not know if this would be possible. It’s best to call CS on 333 on your handset. Sorry I can’t help any more.

  682. Michael davies

    Hi,

    Have you tried to contact me yet about changing my plan?

    I have keft you my twitter so you can DM me.

  683. Jamie

    Just wanted to say a BIG thank you to Johanna for helping me out. You’re a star!

  684. waq

    hi ive been on the one plan for a month and love it find it really useful, im paying £30 a month with the galaxy s, i was just wondering if its possible for three to let me change my handset to the iphone 4, im willing to pay the £35 monthly cost and the £69 upfront but will i be able to do this???????

  685. Moderator: Sedge

    @ Neil – We don’t recommend putting you SIM card into your dongle but we understand that we can’t stop you.

  686. Neil

    I was under the impression based on some of the comments below from the MODS that the only restriction placed on the One Plan in terms of AYCE was that it should not be used for business purposes. Thus if I wanted to place my SIM card in a dongle and connect it to internet that would not be a problem, is this correct?

  687. Moderator: Sedge

    @ Brearley – Hello, we’re speaking to you on Twitter about the same query so I’ll leave it in Johanna’s capable hands :-)

  688. brearley

    One the one plan, but you added X-Series Silver as you were filtering my internet – was told would be free but you’re charging me! Customer Services think I’m lying and won’t refund :( very very unhappy

  689. Jazz

    @Kaz – Emailed as requested. Thanks mate.

  690. Moderator: Johanna

    @Jamie – we can certainly try…I’ll drop you an email now.

  691. Moderator: Johanna

    @Michael – I’m glad you’re looking forward to making the most of AYCE. I’ve had a look at your postcode and you should have good coverage. It may be worth giving CS a call though if you’re concerned and they’ll be able to check in more detail.

  692. Jamie

    I have also tried to change my price plan from the Internet Texter 500 on iPhone 4 to the One Plan. However, I have been advised twice by Three Customer Services that this is not possible. I would be really grateful if someone could help me sort this out.

  693. Michael

    I already had the one plan from last year for no other reason than the 2000 any network minutes were useful to me – I only ever used about 100mb with my older phone before. Now that it is unlimited internet I have ordered an xperia arc and im looking forward to being able to use it as it should be (it will also be nice having reasonable internet access as here in halls of residence I have a restricted speed of supposedly 1Mb – usually slower).

    Could a mod take a look at my home post code DN[removed by Mod] though, I do have some problems keeping a 3G connection while there and speeds have been slow before. The three store told me about 2 years ago this was getting upgraded soon with a new mast etc but nothing ever changed.

  694. Moderator: Kaz

    @Ian – It’s best for me to get customer services to contact you to discuss changing price plans. We do not have access to any account information. I will send you an email to request some more account details.

  695. Moderator: Kaz

    @Jazz – Really sorry to hear that you are having issues. let me email you to get some more account details so we can sort this out.

  696. Ian

    im currently on the text 500 plan, and wondered if there is any way to change to the one plan with all you can eat data.
    When I got my iphone 4 i was told I could upgrade to another plan of the same or higher cost !

    Thanks

  697. Moderator: Kaz

    @Michael Davies – Sorry to hear that, I will send you an email to request some account details. After that I forward your details to CS for someone to call you.

  698. Michael Davies

    It looks like current Three Pay Monthly customers are wanting to migrate to The One Plan because of the AYCE data. I too would like to migrate. Can someone please contact me regarding this because i have phoned your customer service team and quite frankly they were useless!

  699. Jazz

    Hi, I bought the One Plan 2 months ago. When I did I noticed I couldn’t surf the net completely freely (lot of site restrictions). Kaz, you told me this shouldn’t be the case with One Plan customers so you arranged for a CS agent to call me back to sort the problem out. He did call me back and I assumed the mess had been cleared up, however, on my second bill I’ve only just noticed they’ve only whacked me onto an X-Series Silver bolt on (without asking me) which is costing me around an extra £5 a month! Somehow I don’t see myself getting my tenner back (£5 x 2), but would just be grateful if this could finally be sorted once and for all.

  700. Moderator: Kaz

    @LoneThread – Thanks for posting this very positive review of AYCE data.

  701. Moderator: Kaz

    @Nigel – Every customer on The One Plan has all you can eat data. We are still updating our systems so please ignore the data allowance message on My3. I can ensure you that you have all you can eat data.

  702. Nigel

    Hi.
    This “All You Can Eat Data”…does it DEFINITELY include existing ‘One Plan’ customers?

    I seem to have installed something that is basically eating it’s way through my allowance without me realising until the weekend when I noticed I was down to 75mb left. This has now reduced to 3mb….I have done a factory reset to ensure the offending app is deleted.

    I will continue to monitor, but can you assure me that I won’t receive a massive bill this month if I continue to use the web on my phone?

    Also, if I am enjoying “All I Can Eat”…why is the Three App on my phone saying I only have 3mb left available?

    Many thanks

  703. David

    I’ve just realised that this plan doesn’t include any MMS – this is a bit of a let down from an otherwise very good tariff. I seriously think 3uk should think about including some MMS each month considering the cost of the contract and its length.

  704. LoneThread

    Hi All, I’ve written a review of the All You Can Eat Data at http://www.blackholeofsouls.co.uk/Reviews.php?id=5
    It includes copy’s of my bills and also looks at other things you’d use the Internet for. (I.e Video Streaming, Online Gaming, Skype, etc)

  705. Moderator: Kaz

    @JYC – Yes you can use your phone as a modem/ for tethering. However, you can’t use the same SIM in a dongle, wireless modem or any other device to connect to the internet. Sorry.

  706. Moderator: Kaz

    @Rob – Great to hear that your data speeds have been improving. I have checked your postcode and one of your local masts has some planned work this week, this should improve your signal even more.

  707. Rob

    Just wanted to give an update on my data speeds which although there are are no planned upgrades to any masts near me I have in the last month or so seen a considerable are more consistent boost in DL speeds which is great! I’ve come to realise that my immediate mast may be quite congested at peak times. Can the mods check postcode (removed by mod) to see if there are any issues? Still, after my initial dismay at the diabolically slow DL speeds, I have to say that I’m quite impressed now. 1200-1678(ish)kbps isn’t bad going at all from the start of my contract which would only pull 37-178kbps!

  708. Jon

    My issues with the one plan have been sorted thanks to you all at the blog. Had a call from head office and have now switched thanks again!

  709. JYC

    Really looking to switch my mobile plan to 3 once my contract expires because of this One plan deal !!

    Quick question: I know the plan supports tethering on phones, however, can I also put the AYCE sim into a dongle or MiFi device? This would allow me to replace my home broadband too.

    Thanks in advance

  710. Moderator: Kaz

    @Jason – I think it’s best for me to arrange for customer services to give you another call to discuss this. we do not have access to account information here to it’s quite hard for me to answer your question. I will send you an email to request some more account details, then arrange a call.

  711. Moderator: Kaz

    @Tom – We are still updating our systems to reflect AYCE data. I can ensure you that The One Plan does have AYCE data so please ignore the data usage on My3.

  712. Tom

    I’ve got The one plan and it’s supposed to be all you can eat but on the 3 usage app it says I’ve only got 500 megabytes left?

  713. Jason

    Hi Guys,
    I have an iphone 4 on the internet texter 500 plan. I wanted to migrate to “The One Plan”. I called CS who said this would be possible but then went on to explain they were going to send me a “free Nokia Phone”. Alarm bells began to ring and I asked why am I getting a new phone which I was told not to worry I would still be able to use my existing iphone with the new one plan. They then said my contract would start again at a monthly cost of £45.
    Not what I wanted.
    I was under the impression I could migrate for an extra £5 per month (so total £35p/m) and just carry on with my current contract. Is this possible?

    many thanks.

  714. Moderator: Sedge

    @ Miles – Hey Miles, I’ve dropped you an email :-)

  715. Miles

    im currently on the text 500 plan, and wondered if there is any way to change to the one plan with all you can eat dater.

    Thanks

  716. Moderator: Kaz

    @Tracey – I will need your full postcode to check coverage in your area. In terms of using data on the one plan, there is no need for an add-on, you will have all you can eat data which is unlimited and you can use it to tether. The only way to share the plan with two phones is to make sure they can both access the Three network, and swap the sim. There is no fair use policy with the the one plan, not sure what you mean by a ‘get out cluse’. Hope that answers your questions, and please send us your postcode.

  717. Moderator: Kaz

    @andaroo79 – Really sorry to hear that you are having coverage issues in your area. I can check to see if there are any problems with your locals masts which may be causing these issues. If you can supply your postcode for work and home, I will investigate (I will not publish your postcode)

  718. Jazz

    Hey I’m thinking of getting the iPhone 4 or 3 and I’m thinking of getting it on the 1 plan. Do you think I should?

  719. Tracey

    Hi. Having read these posts make me a little weary on jumping into, what on the face of it seems a great deal, one plan with phone4.
    Questions: i am considering tethering to allow me the choice of cancelling my home broadband. My post code area is CH66. what kind of upload and download speeds can I hope to achieve?

    I am confused why some of yr customers need add ons for data with the all you can eat one plan. Surely, irrespective of what sites you go to, there should be no need to buy extra add ons? Please confirm my understanding.

    Also, if bought through a business or privately, is there any way of sharing the plan between two phones?

    Is there a contractual get out clause that activates a fair usage policy at some point in the future?

    Hope to hear from you,

    Thanks

  720. Alex Veitch

    @Johanna Many thanks!

  721. andaroo79

    back to square one with three. data speeds are 50k (ish) for most of the day both at home and at work.

    after reading that you didn’t require the add on to get past threes content filter i called to get it removed after being charged two months in a row for it, having to fight to get the charges removed.

    i have great difficulty in recommending three to anyone at the moment because

    a) no one at three takes responsibility especially where bills are wrong, if a company providing services should execl at anything it should be producing high quality, accurate bills.

    b) having to ring up every 30 days as there is some kind of problem.

    I wish I could say I was getting what i pay for but paying £35 a month for service, i expect a higher level of customer service and a reliable consistent network, something which in its current form, three are unable to provide.

    I have finished phoning three so, any more mistakes, you can send the debt collectors.

  722. Moderator: Kaz

    @waqs – Yes you will still be charged for your apps. All you can eat data is only for your internet usage, not app purchases.

  723. Moderator: Kaz

    @Ron – Yes it is all you can eat. Please ignore the usage as we are still updating our systems. I can ensure you that you do have All You Can Data.

  724. Waqs

    As stupid as this might sound I was wondering when you state allyou can eat would I still be charged for apps that cost from the the android market =/

  725. Ron

    Hi, I’ve just gone onto a sim only the one plan but when I check my usage it says I have 1,150 mb left. I thought it was all you could eat.

  726. Moderator: Kaz

    @Samuel – It’s to call 333 to discuss your options, we can only check your postcode for coverage and see if there are any improvements. It;s best to call customer services for a more detailed conversation. If you would like me to arrange a call for you, please let me know.

  727. Samuel

    Can you tell me what’s the point of you asking me to come back to you mods if the signal has not improved, if when I do, you tell me to call 333. I also stated here that the technical team don’t actually listen to what you tell them!!

  728. Moderator: Johanna

    @Alex Veitch – I’ve dropped you an email :-)

  729. Moderator: Johanna

    @Samuel – I’m really sorry to hear that. You can give 333 a call and they’ll be able to look into this for you.

  730. Moderator: Johanna

    @Carl Edmonds – There isn’t any need for you to have this add-on if you’ve got AYCE data now, you’re right it is just confusing things. I’m going to drop you an email and get your account details to see if the billing team can check this out for you.

  731. Moderator: Johanna

    @Moazam – If you want to send us your postcode we can check out the network in your area for you?

  732. Alex Veitch

    I’d also like some help migrating my plan to the one plan. I’ve tried CS who were unable to help, yet I would end up paying Three more per month so surely its in their interest. Mods, could you contact me / help at all? Would be greatly appreciated.

  733. Samuel

    @Mod. The work carried out on 6th April has not improved my signal. Whatever improvements 3 say they did on 31st March has made matters worse. What can you guys do to resolve this issue?

  734. Carl Edmonds

    Following prior query about data and add ons, still getting frustrated with data allowance. CS confirmed your comment that an extra add on of 2gb is on my account, added for free each month. I wouldn’t have assumed I would need this on an AYCE plan, but when I received my bill I had been charged an extra £5 for data outside of my allowance. CS explained that diff sites use up my allowance differently, and the add on acts as a buffer for sites that don’t use my standard data allowance. I had no idea there was a difference, but decided to check, and sure enough watching YouTube and bbciplayer showed a drop in my data allowance on the my3 account page, but not from the 2gb total (labeled as Internet and messaging mb), instead from a separate total (labeled internet mbs) that started at 1gb. The stupid disclaimer on the page that states “Current spend doesn’t include your monthly price plan, Add-ons, recent one-off charges or any recent changes to your account” just annoys and confuses me more, why am I being shown 2 diff mb totals if I have unlimited Internet and add ons aren’t shown? What the hell is going on? I quite often place online bets using my phone, would this use extra data outside my allowance. I am hesitant to use the Internet now having been charged extra already and with no clear idea why. I am getting very frustrated with the lack of clarity about this deal and beginning to regret my decision to purchase it. Please can the mods give me some concrete answers to how data is separated and what these diff totals are for, and which ones incur charges when they run out

  735. Moazam

    Is there any one whose suffering from 3G connectivity on iPhone 4 on the one plan?

  736. Moderator: Kaz

    @Ken – Let me look into this for you. I will send you an email requesting some account details.

  737. Ken

    Mods – with regards to my previous query that is still awaiting approval, I really hope you can help me with changing my price plan to the One Plan for my iPhone4 like what you have done for Jonathan Hodgeon. I have tried to get CS to do this but have had no success.

    Thanks very much
    Ken

  738. Moderator: Kaz

    @sean – Yes I can confirm that tethering is allowed on the one plan and you will not be charged.

  739. sean

    can you confirm that tethering is allowed on the one plan sim deal and wont incur extra charges? ta sean

  740. Moderator: Kaz

    @Paul R – Really sorry to hear that you are experiencing issues with your signal at times. If you can supply your postcode I can look into your area and establish if there are currently any mast issues. Regarding the updating of My3, we understand that this needs to actioned asap and are work to fix this.

  741. Ken

    Hi mod, like a few other people here, I’ve been trying to migrate my current iPhone 4 plan to the one plan and was told that I’ve missed the boat and that the only way to get the one plan is to upgrade or take a new contract. I still have 18 months to go and it’s going to be a long time until I will be eligible for an upgrade. The only thing I was offered is Internet max which I already have as an add-on.

    Can you be let me know if this is possible at all? Would really love to be able to tether my iPhone to the iPad.

    Thanks in advance.

  742. Jonathan Hodgeon

    Ref my comments below my problem has been sorted via exec office. Big thanks to the mods much better than cs :)

  743. Paul R

    I share the frustrations of NA’s last post. I have supplied lots of speed data to Three to try and help in finding a solution, but continue to have a service that at times is unusable. The lack of updates on this issue is disappointing, and I too would find it difficult to recommend this service.

    It’s good that Three have an exciting new product like AYCE, but there is a reason that companies beta test products before releasing them onto the market. I am sure most users would have preferred to wait for a solid, tested service, than being promised the earth on a product that so far fails to deliver for many.

    It stands to reason that most people would look to My3 for information and support on this product, but the site is so out of date it is untrue. There are still ‘add ons’ listed that expired in September 2007. We hear repeatedly on this blog that the website is being updated; but when? Surely this should have been done before releasing such a prolific product? Is it so difficult for someone at Three to spend a day removing irrelevant data (such as the data usage stats) to save confusion for their existing customers?

    I have been a happy customer of Three for a long time, but I am seriously disillusioned by the way this product has been handled; my AYCE signal issues, the misguiding website and lack of parity of information between what the mods tell us and what we hear from CS.

    The £45 a month I pay is becoming very painful.

  744. Moderator: Sedge

    @ Jason Sanders – We’re still getting all our systems up to date. So, for now just ignore the data allowance. You won’t get charged for your data if you’re on the all-you-can-eat One Plan. Sorry for the confusion.

  745. Jason Sanders

    More issues with three and the one plan!

    Today (7th) The one plan started on my contract so I have purposly kept my iphone off of wi-fi networks to see if its working. Well ive just checked my useage and it seems I only have 1013mb left of my internet allowance, which is funny as I was sure the one plan is all you can eat data!

    Im getting really annoyed with three

  746. Moderator: Johanna

    @Mon – I’ll drop you an email to get some more info from you :-)

  747. Mon

    Hi, im currently on the Internet texter 500 for iphone 4, but im planning to upgrade to this ayce one Plan. Is this possible? Ive noticed that this has been asked in previous posts but no clear answer has been made yet. Hopefully someone can clarify this to me. Thank you. Much appreciated in advance.

  748. Moderator: Johanna

    @Jon & @Jonathan Hodgeon Morning guys, sorry I didn’t come back to you yesterday on this. There appears to be a bit of confusion this end about migrating to The One Plan. We’re looking into this for you and will come back to you as soon as we hear.

  749. Jon

    Have just been chatting to customer service and they said that the one plan is a promotional offer and I can’t upgrade at all! They offered me Internet max addon, but I really want to tether, what can I do?

  750. Jonathan Hodgeon

    @jon you appear to be suffering the same problem as myself with regards to upgrading to ayce. Reading between the lines I suspect it is not possible to upgrade. Having read all of the comments and replies I notice a pattern that positive feedback is replied to very quickly and queries such as ours receive the reply that a privet email has been sent. This leads me to suspect that it is not good news that the mods have been instructed not to publish in an open forum. I would be happy If a mid was to prod me wrong but I suspect this post will go unanswered. I have also raised this issue through the twitter feed and been informed some will email me by weeks end. Will update if I hear anything.

  751. Moderator: Johanna

    @Samuel – We don’t store your postcodes here I’m afraid, we check them and then erase to keep your information safe. I’ve checked out your postcode and some work is being done on a nearby mast with the fix date of April 6th. Let us know if things improve at the end of the week.

  752. Moderator: Johanna

    @lee – Yes on The One Plan you can tether and use iPhone’s personal hotspot.

  753. lee

    sorry pay monthly – can i use personal hotspot for iPhone and tethering?

  754. Stephen Crow

    Whilst I have been able to connect my xbox via my mobile, it is unable to take full advantage if the connection due to set up issues. Has anyone been able to work around this problem? On the one plan with a htc desire

  755. Jon

    I see that other people have the same problem switching mid contract to the one plan. Jo, can you say categorically whether it is possible or not. I hate arguing with the call centre and would love to know if I am just banging my head against a brick wall.

  756. Samuel

    The technical team don’t actually listen to what you tell them. Three have the worst customer support out of any company I hag dealt with. It’s absolutely awful. My postcode is [removed by Mod], but I’ve provided this to you before.

  757. Jon

    Sorry Jo I wasn’t clear. I still have a year to go on my contract but really want to move from my current plan to the one plan, but when I phoned they seemed to say that I had to take out a new contract rather than just increase my payments. Is this right?

  758. Moderator: Johanna

    @Samuel – I’m really sorry you’ve been having coverage issues and our technical teams advice hasn’t been useful to you. If you want to post your full postcode I can take a look, but our technical team have access to more information then we do.

  759. Moderator: Johanna

    @Carl Edmonds – Apologies if you’ve had mixed messages. As a One Plan customer you have definitely got AYCE data, which you can use any way you want to, including tethering. The reason you are getting this sms alert is because you have an additional add-on, it’s confusing the system – something we’re looking at resolving. Do you still need the add-on?

  760. NA

    Well, despite being assured for the past month and a half that the problems in [removed by Mod] are being looked at and will be resolved, there is no resolution. Very disappointed to say the least! three have acknowledged that there is an issue and their engineers are working on it. Calling 333 is useless as they say that the problem has been resolved. I have sufficient evidence to show that speeds are actually now becoming worse! As a matter of fact, whereas previously I was getting 3 bars in this location, I now get 1 bar – and sometimes no service.

    Kaz promised that he would get somebody to look at this – and I am sure he did as I got a text message after that acknowledging that my problem is being looked at – however, again after that, nothing has happened!

    Starting to get extremely disappointed at Three’s inability to solve issues that may occur.

    I hate to say this – as till now, I had been impressed by the service and response I have received from Three but unfortunately, I now have to say: “New users beware – if there is a problem on the network, good luck getting it resolved! You may get into a position where your phone / dongle / broadband device may become unusable!”

  761. Moderator: Johanna

    @Faran – I’ve just had a look and can see there is an issue raised with a nearby mast still, but I don’t have access to any more detail I’m afraid. If you give 333 a call they should be able to give you some more info.

  762. Moderator: Johanna

    @Jon – If you are ready to upgrade then you can move to The One Plan?

  763. Samuel

    Up until the beginning of March I was facing major problems with the network and poor internet speeds. The Mods told me on here that work was going to be done on the masks nearest to my home and sure enough it was and the network improved 100%. I could make phone calls with them being dropped. Use Skype without being cut off mid sentence. installed and used voip and Google voice. I even praised Three on here.
    On 28th March I received a text : 31113: From Three: We’re improving the network on 31-Mar-11 in N22 postcode area. Some services may be affected. Great I thought, how wrong!!
    On 30th the speed dropped and on 31st all services stopped. I couldn’t make any calls or use the internet. I wasn’t to concerned as the following day the calls resumed but to date I cannot use the internet or the other services. My neighbour has the same problem. Your technical team are useless. I’ve told them that whatever improvements you thought you have made have in fact made things worse. The signal is bad inside and out. Mods please can you sort this out.

  764. Jonathan Hodgeon

    I spoke to someone in store and on the 3 customer services line to try and swap my contract to the one plan and they said that was not permitted. This message seems to contradict your article above. I have an iPhone on The Internet texter500 package. Have been a 3 customer since the start of 3 and feel really cheated that I am not allowed to change packages. Can you explain?

  765. Carl Edmonds

    I have been on the one plan for a month now and other than the odd drop of signal am very happy, but still confused by the data package. Different members of the customer service team have informed me that I could browse but not download, then that I could do both for free and only pay if a site was charging a download fee, then that I could tether to my laptop, with no limitations whatsoever. I have been doing so with no issues for about two weeks until I received a text from 3 today informing me I was nearly at the end of my data limit. Iv used about 5gb since the contract started on feb 28th. My3 tells me I have 110mb of add-on data left this month, how is this possible with no fair usage policy?

  766. Barry

    my comment sent before i had finished it.

    My question is…Can i take a 3 Sim card and enable the add on that gives me AYCE. Then take that sim and slip it into my ZTE Mobile BB dongle and acquire unlimited data. ?

    i spoke to a 3 representative on the 3 web chat facility who told me this is possible. i needed more of an insight into this. so i contacted 3 Customer services who told me that this isn’t possible. As mobile BB sims are different to phone sims

    Maybe you guys here at the three blog could confirm this.

    my route here came from this forum where someone said ……………

    A 3 spokesperson has said here

    http://blog.three.co.uk/2010/12/15/new-all-you-can-e

    That you can put a SIM in a dongle and use it yes.

    I noticed my data went from 800MB to 0MB yesterday and I have been using it and no more charges have been added so I assume that’ show they are going to use it.

    http://forums.thinkbroadband.com/mobilebroadband/3945789-three-the-one-plan.html?page=2&vc=1

  767. Barry

    excuse me if this has already been blogged.

    Currently i am on a 3 PAYG Mobile BB package. usually topping up £25 every 2 weeks which obviously gives me 7GB. with this option i may have spent well over £500 on data.

    Contract seems to be the better option for me. with one particular package of £15:99 = 15GB / 24 months. As i dont like to be tied down to any contract

    I’m seeking the possibility of getting an LG optimus one on “The one plan” and using that as a portable wireless router. so i could connect my x box and other wireless enabled devices to.

    I doubt this though phone will handle the hardcore use that it will receive. It seems Its dedicated to home BB use. but more like a traveling companion for the business man. i do like the idea of unlimited data on the all you can eat data plan.

    My question is…Can i take a 3 simcard and enable the add on that gives me AYCE. Then take that sim and sliup it into my ZTE Mobile BB

  768. Faran

    Hi Mods/guys,

    i refer to your reply below to my earlier query.

    Faran – Glad you are liking the one plan. I’ve just taken a look at your postcode and looks like there is an issue with one of your closet masts. This has just been identified and work will be planned asap. Hopefully this will improve your coverage when fixed. There are no planned upgrades at present, but we are continuing to upgrade our network through the year, so hopefully they will be something planned in your area soon.

    thanks for identifying and looking into the problem. however, is there any set date by which the planned work would be finished/started? a week, or a month?

    Please get abck to me.

    thanks.

  769. jon

    hi can anyone let me know whether 3 will let me upgrade to one plan for iphone 4? I have phoned 333 and they seemed to say it wasn’t possible, which seems crazy

  770. NA

    James

    Thanks. Will give that a try.

  771. James1234

    @NA – Just to answer your issue with battery life… Are you on an iphone 4? If so its to do with the recent ios 4.3 update. If you go into settings-restrictions-enable and then disable “Ping” you will see battery life go back to normal.

  772. Moderator: Johanna

    @NA – Great to hear your speeds have improved! I can see that a nearby mast is being upgraded in June, but in the meantime Kaz has asked the network team to look into this for you.

  773. NA

    Mods – any update on the mast situation at [removed by Mod]? Reason I ask is today, my signal strength has improved such that I am consistently getting between 3&4 bars.

    Whilst the download speed is still around 25kbps, the upload speed has consistently been over 650k throughout the day today. A step in the right direction – just hope the download speed also gets resolved!

  774. Moderator: Johanna

    @Jason Sanders – Oh dear… I’m really sorry you had a bad experience. Most of the team are aware of the blog but it may be that a few haven’t come across it. We’ll be working to make our social media channels more visible over the coming months, with stronger links from the websites. Please give us a shout and we’ll always try and help.

  775. Jason Sanders

    WOW what terrible customer service from the Indian call center!
    After an hour of arguing with them, after they said this blog is nothing to do with Three and that Marc Allera isnt affiliated with them they finally changed my contract!

    Big thanks to the moderators for being the only helpful people ive dealt with!

    Upshot is the sales and marketing director really should see that up to date information is passed onto the front line staff, be it in the UK or the Indian call centers!

  776. NA

    Thanks – look forward to this being rectified. At the time of writing this (19:54) I am getting a speed of 688kbps download and 896kbps upload.

  777. Moderator: Kaz

    @NA – thanks for supplying your postcode, 2 of your closet masts are faulty at present which is why your speed tests are so low. I have asked someone to investigate this issue and I will get back to you asap. Sorry about this.

  778. NA

    Sorry try this link: http://www.speedtest.net/iphone/103114954.png

  779. NA

    Kaz – certainly agree with you. Post code is (removed by mod). As you will appreciate, getting quite frustrating.

    FYI, I have done the following speedtest:

    http://www.speedtest.net/iPhone/103114954.png

    Have more as pictures which I can email across should you require them.

    Thanks a lot

  780. Moderator: Kaz

    @NA – something sounds wrong here. Can you send me your postcode and I will look into it now.

  781. NA

    Just got a call from Three Second Line Tech Support. They have upgraded the mast in the area I was having a problem and that as of now, I should be able to get good speeds. Anticipating this, I did a speedtest and got upload 0kbps and download 0kbps. To add insult to injury, my battery life is now 48% with normal usage. Normally it is over 80% at this time of the day.

    NICE UPGRADE!

    I am now to get a follow up call tomorrow to check what speeds I am getting tomorrow.

    Can this upgrade please be undone?! Was better off without the mast upgrade!

  782. NA

    My comment, dated March 24 is still awaiting moderation…..I guess I offended the mods with my comment that masts might be going on strike! Let’s see if this comment actually makes it to the board!

  783. Moderator: Kaz

    @Faran – Glad you are liking the one plan. I’ve just taken a look at your postcode and looks like there is an issue with one of your closet masts. This has just been identified and work will be planned asap. Hopefully this will improve your coverage when fixed. There are no planned upgrades at present, but we are continuing to upgrade our network through the year, so hopefully they will be something planned in your area soon.

  784. Moderator: Kaz

    @Glenn – Customer services should have informed you that date that your one plan started, sorry if you had been misinformed. Regarding wifi, you cannot access certain Three services through wifi, for example My3, this can only be accessed over the Three network. Apart from that, everything should be available through wifi.

  785. Moderator: Kaz

    @Samuel – Thanks for the comment, we welcome all feedback and I will pass your observations on to the relevant team to look into.

  786. Faran

    Hi guys,
    I’ve been on the one plan for two months now, and it is AWESOME.. no problems whtsoever!
    just one quick question, some of you guys seems to have download speeds of 6.7mbs! That is reall fasT! unforutnaltey i get only 1.5mbs download speed in my post code (removed by mod).

    can the mods please look whther there is going to be any imporvemnt work on the mast? or any other upgrades which will significanlty improve my speed?

    cheers.

  787. Glenn

    Just received my iPhone 4 which I have begun to use. Before too long I got a txt saying I had u se up my data allowance even tho I’m on the one plan. Was told that my contract didn’t start till April 7th? Wats the point in sending the iPhone out too me if I can’t use it properly for another 2 weeks? And just out of curiosity can i not use wifi wiv 3 as it doesn’t seem to let me?

  788. Samuel

    I am now really starting to enjoy this plan. I’ve been on it since its launch and the network problems whilst in home home postcode has been fair to say the least but worse still at my work address non existent since the 2g switch off. However, since the beginning of March, Three have finally managed to upgrade the mask located near to my home which has now given me consistent internet speeds and touch wood, much less drop calls. If this continues, I could save around £25 by cancelling my cable line and internet at home. Keep it up Three and keep improving the network!!

    Just a couple of minor but annoying things though which I wonder if you can resolve:

    1) Everytime I phone call Three, i select the option that i require via the automated system, but instead of giving me that option, it asks the same question again but putting me through to the next option etc. Why is this?

    2) Entering your pin via the IVR system is supposed to speed the process up and provide confirmation to the adviser that they are speaking to the right person, yet even though I enter my pin, the adviser always asks for my postcode and date of birth. its only when i state that i verfited myself via the IVR that the both to check. Why have it if they dont bother checking it first.

    3) As a matter of common courtesy, I always state my full name to the adviser before raising the reason for calling, Nonetheless, like clockwork, they then poroceed to ask for my name. Are they not listening or is it they fear moving away from the prescribed script?

    Something needs to be done!

  789. James

    I was slightly confused by the line “customerd part way through their contract”. I was told that I would not be able to transfer to the all-you-can-eat plan.

  790. Moderator: Johanna

    @Roger – Thanks for feeding that back, but I can assure you there isn’t a fair use policy on The One Plan.

  791. Roger

    I have a 12 month all-you-can-eat One Plan on SIM only. There is definitely a fair use policy that is in place as my data connection was significantly curtailed after pulling a few GB today …

  792. Moderator: Sedge

    @ NA – I’ve just taken a look at it and it looks like there’s a mast in your area which is currently affected. I can’t give you dates on when this is scheduled to be fixed but our team is working on it. I completely understand your frustration – sorry that you’re struggling with your signal at that postcode. If you want a more exact date on when all the maintenance work will be complete 333 will be able to help you :-)

  793. NA

    Maintenance still going on in EC1A [Removed by Mod]? Looks like very long maintenance if it has been on going for 2 months now! How many more months is this expected for?

    Don’t get me wrong, Three works great in every other area other than this post code, but sorry to say, despite promises that it should work fine, service at this post code has simply deteriorated. I also have found Three CS to be good at every other thing that I have raised – just want this one thing sorted out!

  794. Moderator: Sedge

    @ Mark R – Thanks for your great feedback Mark. Glad to hear you’re happy :-)

  795. Mark R

    Cor blimey. I must say I’m really impressed with the ‘All you can eat data’ on the One Plan. Of course, for it to work, we need decent speeds and you’ve just managed to blow my socks off.

    I was getting no more than a 2MB download until recently when the data mast went dead for a few hours a couple of weeks ago. Low and behold I’m now getting speeds of 6.7MB download and 1.5MB upload.

    You cheeky folks at Three went and upgraded my local mast (M4 7FB postcode) without telling anybody didn’t you? Anyway, I’m mightily impressed with the service, It’s improved no end over the last 12 months. Thanks very much to you all at Three.

  796. Moderator: Kaz

    Minh – All you can eat data on the The One Plan has no limit so there will be no additional charges. We recently posted a guest post from a blogger who used AYCE data as possible for week, click here to have a read.

  797. Minh

    I am holding three contracts with 3. Two are £24 / month in total – offered by Three upon renewal. One is mobile broadband £15/month for 15GB.

    I seek for clarity. I wonders when I get The One plan with All-you-can-eat-data, can I use data on my mobile for over 15gb without occurring any additional charges?

  798. David

    I noticed with interest there is a Satellite receiver coming out that I quite fancy with a built in Slingbox.

    I used to have a Slingbox that I got from 3 many years ago and loved it but of course I had to have the X Series addon to make it work via my mobile. (Think it was X Series Silver as as far as I remember, and Gold was just for Orb)

    Can you, or any one confirm if a Slingbox will work without any addon on ‘The One Plan’ as that’s my current tarrif.

    Thanks. David.

  799. Moderator: Sedge

    @ Nathan – Within 3 years time we’ve planned to have 16,000 masts in the UK.

  800. Nathan

    I mean when orange join the mbnl partnership how many masts will three be using in total then? Thanks

  801. Moderator: Sedge

    @ Jason Sanders – I’ve dropped you an email.

  802. Moderator: Sedge

    @ Nathan – Could you please just clarify exactly what you mean?

  803. Moderator: Sedge

    @ AJ – Sorry for the confusion – I’ve dropped you an email :-)

  804. AJ

    I’m tempted to switch to the one plan from the Internet Texter 500 with iPhone 4, and based on the quote below from this blog post, I gather that this should be possible. However, according to customer services on 333, changing to the one plan is not possible for existing customers, so I’m stuck!

    Please could you clarify which information is correct?

    Quote:
    “Well, All-you-can-eat Data on The One Plan kicks in now. It’s for new customers, upgrading customers, and customers that are part way through their contracts.

    As I mentioned earlier, it’s only for customers on The One Plan at the moment. It doesn’t apply to Mobile Broadband, Pay As You Go, or any of our other Pay Monthly plans. If you’re a mobile customer on any of our other tariffs and you’re tempted by All-you-can-eat Data, you can move to The One Plan at any time.”

  805. Moderator: Sedge

    @ Alex Batog – Thanks for your feedback Alex. This blog post will help you get a better understanding of our content filter and the steps we’re taking.
    http://blog.three.co.uk/2011/03/18/easier-access-to-the-internet-on-your-mobile/
    If you have any other questions – let us know. :-)

  806. Nathan

    How many masts will there be once orange join? There’s 12.5k now then that three use?

  807. Alex Batog

    Hi there,
    Firtly, I wanna thank you three for this amazing service, I have used quite a bit o data in the last period and I’m stil getting 3-4Mb/s. I think, when it comes to unlimited data, three is the best provider in the uk at the moment.

    The problem that I’m having is that all the adults sites are blocked and even some forums and websites which don’t have any adult content what so ever are blocked. So, how can I get all these sites unblocked?, coz I’m not in china where half of the net is censured.
    PS. I don’t have a credit card to complete those steps on “planet three”.
    I hope a mod can help me with this matter, or even point me in the right direction.
    Regards, Alex

  808. Jason Sanders

    ” If you’re a mobile customer on any of our other tariffs and you’re tempted by All-you-can-eat Data, you can move to The One Plan at any time.”

    Is this still the case? I have phoned customer service and have been told “The one plan is now discontinued and the reason it is on the website is because it is for new customers only”

  809. Moderator: Johanna

    @Marc – As Orange joins the partnership we’ve got with T Mobile the number of sites will increase significantly from its current level of 12.5k. This will improve coverage for many people across the UK but just to clarify we don’t share networks (we all have our own 3G networks), we just share sites. This has helped to reduce overall site numbers across the country and reduces resources needed.

  810. Moderator: Johanna

    @Marc – If you’re worried about coverage in your area, just give 333 a call. If you have been affected there’ll be an alert on your account.

  811. Marc

    Also, while I remember, I read in a few places last year that the full network merger of T-Mobile and Orange would allow Three users to use the Orange 3G network (as Three and T-Mobile share masts, so this would be extended to Orange aswell). Is this true? As it could solve my issues (as I can get Orange 3G coverage in parts of my house).
    Would be lovely if Three could come out with a Femtocell though :).

  812. Marc

    I have asked on here and twitter about why I couldn’t seem to get 2G orange fallback at home (Three 3G signal is useless, and apparantly the fallback hasn’t been turned off in my area).

    I have read today that the fallback is turned off on a sim card level, and depends on the address on where the sim card is registered. Is that true? If so it would explain my problem as my sim card is reigstered at my uni address in Bath (where Three signal is brilliant, so I’d imagine the fallback would have been turned off).

    I have requested a new sim card from the Three site, so I should know for sure in a few days time.

  813. Moderator: Johanna

    @Matt V – Sorry if you’ve heard conflicting info. We don’t prohibit tethering on The One Plan, you’ll see in the Ts&Cs – we simply state you have All-you-can-eat data, whereas on other plans it specifically states you can’t use your phone as a modem.

  814. Moderator: Johanna

    @Pete – Thanks for letting us know. We’re still trying to update all our comms but if you’re on The One Plan, you definitely have all-you-can-eat data :-)

  815. Matt V

    Hi, I have just brought iphone on ‘The One Plan’, I asked sales rep in 3 store about tethering and I was told that is not advised to do so and if I did it I could get banned from using internet, however looking at your website and terms I do not see anything that says this, quite the opposite in fact. Could you clarify this? Thanks

  816. Pete

    Hi,

    your 3 store in Weston Super Mare is still selling one plan 12 month packages with 1GB data. Just letting you know as I bought one yesterday and my3 indeed says 1024GB. so when this gets to 0 I am not charged but can still use it?

  817. Moderator: Sedge

    @ Steve – Thanks for letting us know. We no longer offer the 2000 minutes, 5000 text, 1GB tariff – you’re right, it’s been replaced with the One Plan. Now you can get 2,000 any network minutes, 5,000 Three- Three minutes, 5,000 texts and all-you-can-eat data :-)

  818. Steve

    @Sedge – Thanks for your reply. To clarify, in case Carphone are mis-repping The One Plan. Do Three still offer a 2000m/5000txt/1GB tariff or has this been replaced with The One Plan?

  819. Moderator: Sedge

    @ Steve – Sorry for the confusion. The all-you-can-eat One Plan is brand new so we’ve not managed to update everything yet. Don’t worry, although it says 1GB – this isn’t the case. It is all-you-can-eat data :-)

  820. Moderator: Sedge

    @ Kiram – I’ll drop you an email now.

  821. Moderator: Sedge

    @ Nathan – I’ll chase this for you now.

  822. Nathan

    Hi, did not get a call again about this. Thanks

  823. Moderator: Sedge

    @ Andraroo79 – Just to let you know that we’ve reversed the credit for that add on :-)

  824. kiram

    please can you clarify this for me, that if you are not on the one plan you can not change to an AYCE data. One of my friend want to change to AYCE data plan but your CSS said it is not possible to change her plan, my friend have an iphone 4 internet texter 500 she have get it last october 2010

  825. Moderator: Sedge

    @ Nathan – We have a 24 SLA. So you’ll get the call within 24 hours of when your query was sent to CSS :-)

  826. Moderator: Sedge

    @ Ryan Caird – We’ve investigated this however there’s not a speed issue after you exceed 1GB. This was an issue before Christmas which has been fixed. If you think it could be due to the signal in your area I’m happy to do a postcode check.

  827. Steve

    @Mods. I went down to my local Carphone Warehouse to sign up for “The One Plan” for a shiny new Desire HD. According to Carphone’s website they offer “The One Plan” with the Desire HD for the stated 35 quid a month (Not a “Website Exclusive Deal”) All was well; the deal showed up on the computer with Three’s stated T&C’s until the assistant hit “Enter” to enter the contract print-out stage (the bit I’d have to sign…) whereupon the “Unlimited Data” initially quoted became 1GB. I obviously queried this, outlining the significant research I’d carried out regarding “The One Plan” and refused to sign. This resulted in the staff in store to “Google” the T&C’s of the “One Plan” and acknowledge I was correct, however they could only guarantee what their computer says. Are Three pulling a T-Mobile ( al a the 3GB/1GB saga for Android users buying from Third Party retailer’s) here and shafting anyone who doesn’t want a branded phone full of bloat-ware that is subject to the whims of the Network as to when they receive the latest updates or are Carphone not actually offering “The One Plan”? In which case please tell them to take the offer off their website!

  828. Nathan

    Hi, do you know what day I am meant to be getting that email or call? Thanks

  829. Ryan Caird

    Hi. I have recently started on the one plan however, it said that I had a data allowence. I queried this and ofcourse they said just ignore it :)

    However, now that I have gone past the 1GB data in which my allowence said I had my internet speed has dropped dramatically. Would it be possible for you to look into this for me?

    Many thanks,
    Ryan

  830. Moderator: Johanna

    @Peter Broughton – Thanks for your questions. We work hard to make sure the majority of our customers have the best experience possible on our network which is why we have a network management strategy. Our AYCE One Plan uses the same network as our other plans. While we don’t currently apply web optimisation (e.g. whitespace removal, image compression) we are constantly looking at ways to improve customer experience and minimise the impact if there is any congestion. If we do introduce content optimisation these will be published on our website as part of traffic management. Peak times are typically between 6pm and 12 midnight – this includes weekends and weekdays. P2P is de-prioritised but not blocked and we only on very busy sites. P2P in this case refers to a group of services that are designed for background file sharing, with Bit Torrent as just one example and we don’t manage Skype P2P.

  831. James1234

    @Kaz @HS2011 RE: Tethering using the ’3internet’ APN. Yes it is true that 3 have disabled this option when using the 3internet APN (which makes your connection a lot faster in my experience). HOWEVER, on ios 4.3 the wifi hotspot feature is still enabled, allowing you to tether to your heart’s content, update and give it a go.

    losing MMS, ‘Planet3′ (who would actually miss this) and ‘Firewall’ (read; content filtering) is a small price to pay for 3x data speeds, I’m sure many users on the One Plan would agree.

    MODS recommending against changing this setting need to get real. We have AYCE data, we intend to use it as described. I for one wont be constrained by sluggish speeds and content filtering on a connection from “the best 3G network in the Country”

  832. Sohail

    Internet is at 4mbps now,got it sorted it was a mast problem thanks anyways mod

  833. Moderator: Johanna

    @jhun – Sorry I’m not sure about the conversation you had but I can arrange the call for you.

  834. jhun

    i already called 333 and ask them to change my plan to AYCE data plan but the operator that i speak to said that i cannot change it. Why do you have different opinion?

  835. Moderator: Johanna

    @jhun – Yep no probs, just let us know if you want us to arrange a call.

  836. Moderator: Johanna

    @RV – We advise not to use the 3internet APN as it doesn’t offer handset data services which include Planet3, MMS and firewall protection.

  837. Moderator: Johanna

    @Jasonm – Thanks for your feedback. The only data management process we have in place is clearly outlined here. If you’re not happy with your download speeds give 333 a call and they’ll be able to run some diagnostics for you. Come back to us if you have more questions after they’ve done this.

  838. jhun

    I got a pay monthly plan with iphone 4 in August 2010, my question is can i change my plan to all you can eat data because i want to tether my iphone to my laptop.

  839. Moderator: Johanna

    @Sohail – If you give 333 a bell they’ll be able to run some diagnostics for you. Come back to us though if you need to.

  840. RV

    @Moderators,

    You keep mentioning that you don’t recommend changing the APN. Can you explain why exactly? Surely those intending to use the SIM primarily for data should use an APN which was intended for data only anyway?

    So can you please explain why we shouldn’t use the 3internet APN? What are the implications of doing so, disadvantages and problems associated with this APN that we are strongly being discouraged from using?

  841. Peter Boughton

    Questions:

    1. Does the One Plan with AYCE data have image compression, whitespace removal, or anything else that might mess with data between the server and me?

    2. What time period(s) is peak hours for 3G data? Does this also apply at weekends?

    3. During peak times, is P2P (peer to peer) blocked completely, or only de-prioritised behind other traffic?

    4. Is the term “peer to peer” being defined by Three as “the BitTorrent protocol”?

    BitTorrent is just one example of P2P, but reading “Peer to peer are file sharing sites like BitTorrent” makes me nervous. (The whole point of P2P in general is that there ISN’T a single “site”. Additionally, file sharing is just one subset of what P2P can be used for.) If “peer to peer” is misunderstood, how do we know what is being managed/shaped?

    As Marc mentioned, Skype uses P2P. The One Plan gives free Skype-to-Skype calls. Is Skype “managed” during peak hours?
    It would be useful to have a clear definition of what is actually limited/blocked during peak times.

    I hope a Three Moderator is able to answer these questions?

  842. Peter Boughton

    Zarren – apologies, didn’t see your message before.

    I’m aware of the Cache-Control:no-cache header hack, but permanently disabling caching is *not* a valid solution.

    You’re suggesting though that Three Mobile Broadband (via USB dongle) DOES have image compression enabled, and this can be disabled when connected via Three’s software?

    However, I’m asking about the One Plan (with the AYCE data) – which does not at this time apply to Mobile Broadband – and, based on RV’s comment, it seems may not have the compression?

    It would be useful if a Mod could confirm the situation – I feel like they’re ignoring me at the moment. :/

    Going to follow up this comment with some specific questions, which can hopefully receive official answers…

  843. Jasonm

    On the matter of using 3internet instead of three.co.uk for the apn,I think most of the people who are resorting to because using three.co.uk is so slow almost to make it unusable. I find it very strange that you can in the same place on the phone and change your apn I would love for some to explain bow by changing you apn to 3internet improves your download speed by as much as 3x. Myself and lots of other customers are not gulible enough to believe this is just soley a congestion issue,pure and simple three are throttling customers even ones like myself who have not reached 1gig yet. Get your act together three either sell the service as capped or put your cards on the table and admit the network just can not cope with the demand set on it

  844. Sohail

    No it’s at 0.35mbps 24/7 at my address it’s just not going over that but at other locations it’s fine its even fine a minute away from my house…

  845. Moderator: Kaz

    @HS2011 – We do not recommend changing the APN under any circumstances, you will need to use three.co.uk APN to tether. Sorry.

  846. Nathan

    Ok waiting for this to be resolved and for someone to contact me then. Thanks

  847. Moderator: Kaz

    @Kieran – there is a £15 charge to unlock your phone. You will need to contact customer services to request it.

  848. Kieran

    @Kaz

    Thanks for that.

    I have an off topic question. I’ve got an iPhone 4 from you guys and I was hoping that when I go on Holiday for a couple of weeks this year in the States I could pop in a USA PAYG sim to make it easier to stay in touch while over there. Could I get this unlocked for free or is there a fee? Thanks

    P.s obviously I would be keeping up my payments on my three contract.

  849. Marc

    Thanks Kaz. Seems odd that I can’t get orange 2G using my Three sim, but can with my Orange sim though.
    May pick up a new sim card when I can (as the current one is a year or so old) and see if that solves it or not. Else I’ll have to look elsewhere as I need coverage in my house. (and while I realise that the Orange 2G fallback isn’t great, and is not what Three want their customers relying on, it is better than having “no service”).

  850. Moderator: Kaz

    @Sohail – Very strange, coverage checker is showing no issues anywhere in your area. Are these restrictions happening at certain times of the day? It could be down to congested masts.

  851. Moderator: Kaz

    @Marc – Coverage is ok in your area, not excellent though. All surrounding masts are working OK. Three is a 3G network designed for the mobile internet, yes there is 2g Orange fall-back at the moment, but we do not recommend that you rely on it.

  852. Moderator: Kaz

    @andaroo79 – Yes a credit should happen automatically, I will need your account details so I can arrange for someone to call you back. Will email you for a request.

  853. andaroo79

    @ajd.

    yes you can tether it to any wifi device, the speed isn’t any different to tethering it via USB.

    three restrict the speed of the data between 6pm and 12am(as mentioned on this blog)
    as well as throttle peer to peer sites (as mentioned on three.co.uk)

    if you dont have the x series add on at cost of £5, you wont be able to access sites with porn/profanity and anything else three dont want “minors” access to,

    hope this is helpful.

  854. andaroo79

    could someone help me?

    after being assured that i wouldnt be charged for the x series add on, i am now expected to pay £40 for this months bill rather than the £35,

    in one breath the customer service advisor says that the bill we be adjusted automatically then trips herself up and says that i will have to pay the £40. i didnt ring up during this bill cycle as i was told the credit would happen automatically. sigh

    telephone number is (removed by mod)

    thanks

  855. Moderator: Kaz

    @Nathan – This is still being investigated and I understand someone will be contacting you soon with an answer. We will respond asap.

  856. Moderator: Kaz

    @Kieran – Unfortunately I can not see how long a fault has been ongoing, can only check the network now and look for any issues and planned work. Sorry. I’m sure that the work on your local mast will fix your issue.

  857. Marc

    Can you check the masts / coverage at (removed by mod)?
    I am still undecided about jumping to Three, so picked up a PAYG sim card to see if I can get signal at home or not.
    I can get Three reception when I am right next to my window, but everywhere else I get “no service” (even a yard away from the window it goes to “no service”). Which is odd as I can get 2 bars on Orange 2G with my Orange sim card, and apparantly the 2G fallback is still available where I live (what I was told on Twitter by you guys a few weeks back).
    Cheers.

  858. Sohail

    Yes my signal is full,I think it’s a block that 3 has put on,if I go 1minute away from my house I get 3mbps and honestly speaking it’s not even a minute of a walk away from my house it just on another street and I get good speed….so it is a restriction,how disappointing…can I cancel my contract,I’ve had it for 2 months it’s a sim only one plan contract…

  859. HS2011

    Hi Mods

    I know that you guys don’t recommend changing the APN from three.co.uk to 3internet but like others, I found that the internet speed is much quicker when using the 3internet APN. One problem I’ve encountered however is that every time I change the APN to 3internet, my Iphone 4 internet tethering option changes to “contact Three to enable this service”. When I change back my APN to three.co.uk, the internet tethering option works again. My conclusion: it looks like 3 is restricting iphone 4 tethering when the APN is set to 3internet.

    Question: As I have an Three iphone 4 and the One plan, can CS enable tethering when using the 3internet APN?

    Thanks.

  860. Nathan

    You’re still slowing speeds for me between 6pm and 12am. Am getting speeds as low as 10kbps now. When will this change? Thanks

  861. NA

    Thanks. Look forward to the fixes!

  862. Kieran

    @Kaz

    Do you know how long the fault as been ongoing? I’ve had the issue for at least a couple of months, if not longer.

    Thanks

  863. Moderator: Kaz

    @Kieran – Just checked and your closet mast has a fault that is being looked into this week. Hopefully when fixed it should resolve your issue.

  864. Kieran

    Can some one check the Mast at (removed by mod). I get really bad indoor reception. So much so that my phone spends 90% of the time at home roaming on 2g and some of the time with NO SERVICE. Thanks

  865. Moderator: Kaz

    @Sohail – That postcode has excellent coverage and I cannot see any issues with your local masts. Are you still having signal issues?

  866. Peter Boughton

    Thanks RV, that’s helpful to know. I’m lucky to get 2mbps OFFpeak with my current provider, so those speeds sound great.
    (Well, I’m assuming dark purple on the network coverage and no planned maintenance here means I’ll get decent speeds.)

    Johanna/Kaz:
    I couldn’t find the info on when peak hours are or whether P2P is entirely blocked or just de-prioritised during this time?
    Can you provide a link or confirm these details?

    Thanks.

  867. Moderator: Kaz

    @NA – thanks for the postcode. I have just checked and yes there are a couple of masts close by with issues. There is planned work to fix the issues so hopefully your coverage will improve over the next 2 weeks.

  868. Sohail

    My post code is (removed by mod)……Thanks Mod

  869. NA

    Kaz – the post code is (removed by mod)

  870. Moderator: Kaz

    @NA – I can confirm that there is planned maintenance if you supply me with your postcode.

  871. Louise

    Hi

    I signed up for the one plan last week. It says in My3 account on the internet that I have used 700 (ish) mbs and have that left this month. I thought I was supposed to have truely all you can use data. I am hoping that this is a glitch in the site. Can you confirm?

  872. NA

    Three Second Line Tech Support today:

    “there is planned maintenance going on on these sites and is expected to continue for the next three weeks!”

    Wow! Three weeks of planned maintenance?! I would have thought putting a new mast would take less than a week. This has been going on for at least a week already – and presumably longer given the low speeds that I experience between 10am and 6pm on the dot.

    At 11:25 today, my speedtest stated the following: Download 39kbps, upload 0kbps.
    2 minutes ago my speedtest was: download 0kbps, upload 0kbps.

    FYI, at 9:59am my speedtest was: download: 1264kbps, upload 1675kbps.

    Intetsresting! I still cannot believe planned maintenance taking this long. Something looks extremely fishy – just looking for an honest answer – which I don’t think I am getting.

  873. Marc

    @Kaz
    Except peer to peer isn’t limited to things like torrents.
    Spotify uses P2P on its desktop application for example, as does Skype.

  874. Moderator: Kaz

    @Eugene – Are you on The One Plan? If so, please ignore this message saying that you are going to exceed your data allowance. We are still updating our systems. I can ensure you that you do have all you can eat data.

  875. Moderator: Kaz

    @James – The One Plan does have all you can eat data. There is not a fair use policy and as you can see from our guest blog post by Dan Carter he has confirmed this.

  876. Moderator: Kaz

    @Sohail – There could be a recent issue with your local masts, please can you supply your full postcode (I will not publish it) and I can investigate your issue.

  877. Eugene

    Hi,
    Just got an message from 3 alert saying I have exceeded the ‘fair use policy’ and that if I use any more data I would be cut off. So there is a fair use policy afterall?

  878. Kris

    I bought an iPhone 4 last year with the £30 a month contract (internet texter 500), however, I’m quite frustrated that I cannot change my price plan to the One Plan. When I purchased the contract, the deal did not exist – if it had, I would have defintely opted for the £5 extra. I rang customer service and they insist that I have to take a new contract if I want the One Plan! This is ridiculous and absolutely unfair, especially since your site itself states that:

    “You can move to one of our selected price plans of equal or higher value at any time during your contract”

    I am seriously upset that I cannot do anything about this. The 500 minute allowance I have now is just not enough. Please can something be done about this. I have three phones on Three and I would like to keep it that way.

    Thank you,

    Kris

  879. James

    And so finally the truth comes out. It isn’t all you can eat data. It is traffic shaped data! Lots of content systems use peer to peer to reduce costs. Unbelievable! Can’t believe I promoted three on our corporate forum, I will make sure I correct that error and tell people to look elsewhere. Blatant lies from three.

  880. Sohail

    Yes Its at this speed all the time for the past 2 weeks does not go over 0.35mbps but I’ve had go.I have had good speed but it’s gone awful now

  881. Sohail

    Yes I’ve consistently had 0.35mbps for the past 2 weeks it’s just not going over that.i have a app installed which measures the speed of the Internet and I’ve gone to different areas and I’m getting good speeds but at my postcode it’s really slow how can it go from 3mbps to 0.35mbps at my postcode and remaining at this…is there anything I can do to fix this….Thanks Mod

  882. RV

    @Peter Boughton

    I have over 70 servers that I regularly SSH into, all use non standard ports but I have tested on port 22. I can confirm that from all the multiple of protocols I’ve tried, there doesn’t seem to be any sort of restriction.

    Additionally, there doesn’t appear to be any forced compression, proxies, filters that modify the content or any header modifiers. Everything does appear to be working just like a normal broadband connection.

    I use it on my MiFi and use the 3internet APN..

    @everyone that is wondering about unlimited data, my total internet usage for February was just shy of 50GB and that’s me using it conservatively..

    Speeds I get are still sporadic. But on average it’s 2mbps peak times and 4-5mbps off peak.

    Traffic shaping is done during peak times but it’s nothing detrimental. You still get decent speeds and able to use youtube (but it’s not enough for iPlayer)..

  883. Zarren

    @ Peter. If you use a mobile broadband dongle and you want to remove the image compression etc you can do this via the three software. On some other networks there control suite may not contain the option to do this or your using a non supported OS like Debian for eg you can also remove the compression via a firefox addon. Check out the link http://warble.com/blog/2010/12/10/t-mobile-mobile-broadband-disabling-image-compression/

    @ Mods

    Do you think three will ever upgrade to LTE ?

  884. Moderator: Kaz

    @Rob – Peer to peer are file sharing sites like BitTorrent. As Johanna mentioned before, you have a new mast planned soon which will help with coverage.

  885. Moderator: Kaz

    @sohail – I have just taken a look at your postcode and you should have excellent coverage. Are you experiencing this type of speed all the time or is it intermittent?

  886. Moderator: Kaz

    @Zarren – Thnaks for the comment, just to reply on changing the APN, we don’t recommend this. We are removing this filter on all contract phones and the roll out will be completed by the end of June.

  887. Peter Boughton

    This One Plan sounds great, and I’m definitely looking forward to switching to Three.

    However, I have two questions:

    * Are all ports treated equal or are any ports blocked?
    (I login to servers using SSH on non-standard ports, so it’s important to verify I’ll be able to do this.)

    * Are there any proxies/filters that interfere with content or headers?
    (On my current and previous provider, I’ve had to put up with low quality images due to forced over-compression of images, and often have incorrect page displays, due to aggressive whitespace removal and forced caching of dynamic pages.)

    Thanks.

  888. sohail

    hi im on the one plan contract and i was getting speeds up to 3mb but for the past 2 weeks im not getting more than 30 kb….why is this?? my postcode is (removed by mod)…i only got this contract mainly for the internet and its not even working,this cobtract is basically usless to mr now,i feel as ive been scamned

  889. Rob

    so whats peer to peer? anything other than browsing? peer to peer sounds a bit vague to me. i don’t mean to sound like im having a go or anything but i do feel cheated. well, soon as i get a day off i shall be cancelling my contract and moving back to tmobile. atleast their throttled data speeds are 1.67mbs so still usable. cheers.

  890. Zarren

    Yes I’m aware of this being an issue over all the price plans and it has noting to do with the one plan. All I was trying to say is that I found the traffic shaping in my area to be unreasonable. 56Kbps would of been acceptable but 3Kbps was not. I’m also happy to report that you seem to have removed the restrictions in my area and using my IPhone 4 tethered to my laptop I’m reaching speeds of around 3.5Mbps 24 / 7 !!! At this speed and no bandwidth limit I’ve decided to cancel my land line and home broadband and share my mobile broadband wireless. The point I was trying to make is I realize that traffic shaping may be a required in certain areas to benefit the majority of customers. All I’m saying is make it fair for everyone :D

    I’ve also read that a few people are experiencing problems with three’s content block and have some have purchased a add-on that allows them to view adult content. There is a way around this :D Just change your APN to “3internet”. If your using an iPhone and you have jail-broke and changed your APN via your carrier.plist and found you cant tether your internet any more.Change the typemask to 53, reboot and everything should be OK. More information can be found with a little google fu :D

  891. Moderator: Johanna

    @Rob – The info on how we manage data on peer to peer sites is available on Three.co.uk there’s no secret about that. We manage this during peak times to ensure that all our customers experience a good service. This isn’t One Plan related – it’s the same across all our plans. I’ve taken a look at your postcode and can see a nearby mast is being upgraded in 3 month’s time, but we don’t have a tool to test speeds I’m afraid.

  892. Moderator: Johanna

    @Daniel – So long as you buy the add-ons stated in the post above, yes indeed AYCE data is yours :-)

  893. daniel

    so on payg , can i use the all you can eat data and that means truly unlimited ? ? ? ? ?

  894. Moderator: Johanna

    @Jake – I’m sorry then I think this is simply because you don’t have a Three phone…

  895. Rob

    its funny because all over the internet 3 have been quoted saying there is no throttling at all…yet i was given a link in my last comment to a page on three.co.uk about their throttling policy! i knew this one plan was to good to be true lol. my post code is [removed by Mod], what speeds should i be getting?

  896. Jake

    Have tried to change homepage but still get the Sony homepage no matter what I change the default homepage to.

  897. Jake

    @Sedge
    Thanks
    whats the homepage I need to type in to get Planet3 on my phone?

  898. NA

    @Sedge: Overall happy – in the hope that it does get resolved. Which given the level of service I have received so far, I seem to have faith that it will be. If it’s not resolved, then of course it will he overall very unhappy! At this moment in time being unable to use my phone at all. In fact, as of yesterday, my phone’s battery is being completely drained (I guess as it is trying to maintain a connection) through the problems. Interestingly though, although all of this morning and afternoon I have not been able to use my phone, I am at this moment (note before 6pm) getting about 110k speed.

  899. Moderator: Sedge

    @ Luke Redpath – Unfortunately you can only tether on The One Plan.

  900. Luke Redpath

    Johanna: this sounds like a great deal and I’m tempted to move away from O2 and bring my iPhone to 3.

    However, I think I can live with a 1GB limit so the SIM Only 100 plan seems fine for me, and would save me money each month.

    You’ve made it clear that tethering and mobile hotspot use is fine on the One Plan, but can I use tethering/mobile hotspot with the SIM Only 100 plan, within my 1GB limit, at no extra charge?

    Thanks.

  901. Moderator: Sedge

    @ NA – Thanks for your feedback :-) Good to hear overall you’re happy. We’ll make sure we keep it up.

  902. NA

    Feedback following my previous post about speed problems during the hours of 10am and 6pm:

    The Good:

    - I was very pleasantly surprised by the positive response I got from Three following my post on this blog
    - I got a call within 24 hours as promised and a further call as agreed to try and diagnose the problem
    - the 3 representative found that on the day that he called me, there was maintenance occurring near my post code where I am experiencing problems – it was therefore agreed that I will get a further call next week to see if the problem has been rectified.
    - I was providing with a hope that the problem be rectified and certainly hope that it is rectified

    Overall very pleased with the aspects abo