All-you-can-eat data comes to Pay As You Go.

When we launched all-you-can-eat data on The One Plan, we knew we’d done something really exciting.

At a time when all the other networks seemed to be cutting back, we’d (quite on purpose) done the opposite. As our Sales & Marketing Director Marc Allera said on this blog at the end of last year, we’d left behind the ‘old mobile’ world of allowances and limits in favour of a new world that meant you didn’t have to worry about data and how much it was costing you.

And it’s really worked.

Although we’ve had to overcome a few teething problems for some of you (it is a new mobile world after all), our One Plan customers really are setting their smartphones free with all-you-can-eat data.

We’d been thinking it, and you’d been saying it. Pay As You Go seemed to be the next logical step on our data journey, and once again (quite on purpose) we’re giving you what most other networks are holding back.

From today, we’re giving more people access to all-you-can-eat data. You can now get it on Pay As You Go.

So how will it work?

All-you-can-eat data is now available on our All in One 15 and All in One 25 Add-ons which you can buy for £15 or £25. The Add-ons will last for 30 days as they always have done, but in that time you can now use as much data as you like on your phone. You’ll obviously still get the same huge allowance of calls & texts too. You’ll find more details on that here.

As was the case with all-you-can-eat data on The One Plan, we couldn’t wait to bring this to you so we’ve still got a bit of tweaking to do on My3, on our website and in our stores to make sure that all of the places we talk about Pay As You Go are up to date. We should have all our web pages and posters changed in just over a month, but we didn’t want to wait that long to actually switch on the change.

You can now buy an All in One 15 or 25 and immediately start using your new data. If you don’t see all-you-can eat in My3 just yet don’t worry. So long as you top-up from today, you’ll be able to make the most of the internet on your smartphone, we’re just going through the process of getting our systems and many hundreds of pieces of communications updated.

Those of you that don’t have an All in One 15 or 25 Add-on can get one by calling 444. And if you’re tempted to start using Pay As You Go for the first time you can order your free SIM here.

Oh, and to celebrate, we’ve decided to launch a competition. It starts today and every Monday, Wednesday & Friday throughout March we’ll be giving you the chance to win some amazing all-you-can-eat prizes. This week’s prizes include 2 tickets to explore Europe with a First Class Inter Rail ticket for a month, and all your food shopping paid for for 6 months! You can enter here, or follow us on Twitter at @ThreeUK for all the latest updates.

388 Responses to All-you-can-eat data comes to Pay As You Go.
  1. Moderator: Richard

    Hi @Carolann, what pay monthly tariff were you on before? Are you just using Pay As You Go now? Top up credit won’t expire but you need to make sure you use the phone at least once every 6 months otherwise it’ll expire. PAYG add ons however only last 30 days. Hope this helps!

  2. carolann

    i have been with three for years now i got my iphone on contract and been on a rolling contract since the contract finished i was wondering if we can still top up ten pounds and it lasts 3mths as i got my phone unlocked as theres lots good deals but i was happy with this deal

  3. Moderator: Nicki

    @Sam – Hi there, if you have a Blackberry 10 device you won’t need Blackberry Services, however if you have an older Blackberry device you’ll need to purchase the Blackberry Services addon.

  4. Sam

    Does the unlimited data plan include blackberry services?

  5. Moderator: Lauren

    @Lisa – you sure can :-)

  6. lisa

    Hi if i use my add-on up before the 30 days can i buy another one before the 30 days are up???

  7. Moderator: John

    @Godfrey – if it’s converted as an add-on, Godfrey, then you most definitely will be able to enjoy the benefits of Feel-at-Home. Have a great trip.

  8. Godfrey

    Can my PAYG mifi topup for 3gb work in USA trip on the Feel at Home?

  9. Moderator: Kris

    @Emily Hi there, the All In One £15 tariff found here will give you All You Can Eat Data for your £15 top up, so you wouldn’t pay any more than £15 per month for it.

  10. Emily

    I’m confused, can you get unlimited data from getting just a sim or do you have to pay, for example, £10 top up + £15 for unlimited data with the add-on, resulting in £25 for the unlimited data for a month?

  11. Moderator: Lauren

    @Nick – it won’t work in a dongle, it’s intended for use in a mobile phone.

  12. Nick Smith

    Can i buy a £15 all you can eat data top up on pay as you go on me phone then take the sim card out a place it in a dongle and use it that way on me laptop. and to ask a silly question does it have a usage cap. Its just some say that its all you can eat data and they are not. many thanks

  13. Moderator: Lauren

    @Natasha – sorry you’re unhappy with our prices… You can purchase ones on contract for more data for your money.

  14. natasha

    STILL £25 for only 7gb on rip off dongles

  15. natasha

    pity you still charge £2 for ONLY 7GB ON YOUR POXI DONGLES

  16. Moderator: Nicki

    @Carol – Hi there, I’m unsure of the exact location within the terminal but can confirm there is one. The help desk in the terminal should be able to point you in the right direction.

    The sim card will come with a new phone number which will include the AYCE data. You’ll then be able to use this data for any apps you have on your phone.

  17. Carol

    Please advise the location where we can buy the AYCE data sim card at Terminal 4 of Heathrow.

    Is the card has a phone no. Assigned to it? Do you know whether I can still using the my iphone Skype account or Viber?

  18. Moderator: Nicki

    @tom – Hi there, afraid the AYCE is for phone sims only. The top ups for PAYG broadband would be 1GB, 3GB or 7GB which would each be valid for 30 days.

  19. Moderator: Nicki

    @Carol – Hi there, the AYCE data is for phones sims only so it wouldn’t work on an iPad.

  20. tom

    Hi can I get all you can eat data on pay as you go mobile broadband?

  21. Carol

    If i am using ipad which only support wifi without sim card insert port, does it mean I can’t use the All-you-can-eat data Sim Card which price 15 and can use 30 days?

  22. Moderator: Lauren

    @Huw – You can top up via My3. Info on how to access this from your iPad can be found here.

  23. Moderator: Lauren

    @Carol – your sim would be active on the day that it was purchased. Tethering isn’t permitted on pay and go packages, it’s only allowed on our One Plan contract package or a contract package with an add on.

  24. Huw

    I have a 3 pay as you go data sim in my ipad. How do I go about topping it up?

  25. Carol

    I will be travelling to uk in June. Can I ask my friend to buy the All-you-can-eat-data GBP15 pay as you go sim card for me and bring it back to HK first, then i only activate it upon my arrival to uk and use for 30 days.

    Another question, can the card being used as a hotport for sharing data such that other iphone/smart phone device could share the data usage? If not, any other card could have this function.

    Hope to receive the reply by 10 May as my friend will be travelling to uk on 11 May. thanks

  26. Ellie

    @Shirley – Hi there, yes you can buy one of these at Terminal 3, keep an eye out for the vending machines.

  27. Shirley

    Can I buy an All in one 15 Pay As You Go SIM after I have landed on Heathrow Terminal 3 ?

  28. Ros

    @Anna – Hi, we have 6 PAYG sim dispensers at Heathrow spread across the terminals, so you should be able to get one at terminal 5.

  29. Anna

    Hi. May I ask where can I purchase a All in one 15 Pay As You Go SIM in Heathrow Airport?
    I will be landing at terminal 3 and will take a domestic flight in terminal 5. I would like to get a SIM for unlimited internet during transit.

  30. Ellie

    @Ajay – Sorry to hear this, we’d recommend giving the team a call on 333 to make sure the add-on has been activated correctly.

  31. Ajay

    Hello I brought the all in one 15 add on the other day which says I have all you can eat data. When I check my allowance it says I only have 300mb left.

  32. Moderator: Nicki

    @keith – Hi there, he’d need to activate the Blackberry Services. For a guide on how to do this check out this link.

  33. keith

    hi, i bought a 9320 blackberry pre-loaded with £15 add-on for my son, should the bbm be working?and when try to go on facebook it displays the message device not activated for this plan???
    any advice please,,

  34. Ros

    @Alejandro – Assuming it’s a PAYG sim it’ll expire in 6 months, so you should be fine.

  35. Alejandro

    I have another question… I ordered a nano-SIM from eBay for my March trip. Was wondering if I don’t activate it here in the States, when it will expire? And if I do activate here, how long will it last (will it die before I get to the UK)?

  36. Moderator: Nicki

    @Alejandro – Hi there, if you have a specific postcode you’d be in you can check the coverage via our coverage checker.

    Glad to see you’re getting yourself. Safe journey and welcome to the UK :-)

  37. Alejandro

    I have a US Verizon iPhone 5, it’s SIM unlocked for GSM abroad. In March, I’ll be visiting the UK for the first time, and the idea of SIMs is brand new since I’ve only ever had a CDMA (read: SIM-less) phone. According to my research, once I get off my plane in London, I should be able to simply pick up a nano SIM with £15 at a Three store (or import one on eBay), convert the credit to an add-on, and enjoy 300 minutes, 3,000 texts and unlimited 3G data for the 2 weeks I’m in the UK? How is the signal in Glasgow and London? I already have the Three UK app on my iPhone, to better prepare myself.

  38. Moderator: Johanna

    @Nancy – Of course, you can either call 444 from your Three phone or buy the add-on via My3. A little more info here.

  39. Nancy

    How do I convert my fifteen pounds credit to an add on to recieve the 3000texts 300mins and unlimited data when using a top up voucher .i have an iphone4s and I have an all on one 15 pound micro sim in it at the moment?????please help new customer????

  40. Ros

    @aisha – Hi there. The £10 PAYG add-on gives you 100 minutes, 3000 texts and 500MB of data.

  41. aisha

    Hi.. I would like to know how many minutes for any 3 network if im on a £10 pay as you go price plan?

  42. Moderator: Nicki

    @c sprucefield – Hi there, our phone sim cards would be blocked from working in any tablets I’m afraid.

    Our mobile broadband sims would work for data. The details of our data sims can be found here.

  43. c sprucefield

    So, all in one plan, on pay as you go, and a tablet phone (Samsung galaxy note 10.1) – will I be able to use a pay as you go with all in one data plan on that tablet?
    After all, it is a tablet with complete phone integration, unlike a dongle, laptop or other pure data device.
    I’m after the mixmof voice/text/data, and I am not interested in tethering.

  44. Moderator: Nicki

    @Heather – Hi there, when you top up your £15 credit you’d then need to convert it to an addon via your My3 account. If you don’t do this it would charge you per min/text/MB as per traditional PAYG. Check out our guide on addon With the All You Can Eat data there’s no limits on the amount of data you can use – check our guide here.

  45. Heather

    hi I’m thinking about switching over to 3 and getting the 3 pay as you go all you can eat data for £15, I have an iPhone. When I top up the £15, will it automatically give me the deal of all you can eat data, 300 mins and 3000 texts as promised or is there some kind of activation text message I would have to send to receive the above mentioned? Also is there a limit to so called all you can eat data? If so, what is it?
    Thanks for any help given :)

  46. Moderator: Johanna

    @Julie – Sorry you find our PAYG top-ups and add-ons confusing – we’ll share your feedback with the team. It’s worth checking out the info on our website here. But in short, you need to top-up before you convert to an add-on. These add-ons give you more bang for your buck so to speak. So we have an all-in-one 15 add-on which converts your £15 top-up into 3,000 txts, 300mins and all you can eat data.

  47. Julie

    I came to UK for 6 weeks, 4 weeks ago – 11 Sept 2012 – and then immediately bought a mini sim with £15 “” with all you can eat PAYG for my iphone.
    I have made two phone calls and no texts, it is the ALL YOU CAN EAT data I need for using maps and travelling – emails, bookings etc. and emergency phone calls.

    Anyhow in a THREE shop ["000185" - on receipt] on 1 Oct I explained to shop assistant that in 10 days my first month of PAYG would expire and asked how I would keep my £15 PAYG with All you can Eat Data continuing.

    I was told I’d need to buy a voucher for £15 [not having a UK address for credit card use] and would just have to follow instructions, dial in and activate that for the next month. So I bought the receipt/voucher. I didn’t activate it until 5 minutes ago.

    I didn’t know what was TOP UP or that there was something called ADD ON at that point – until now.

    This “three” lingo is VERY CONFUSING !

    Anyhow, I just now have followed the receipt instructions, typed in the 16 digit pin and received a mobile txt and on my online THREE webpage the info that I actually only now have 150 mb [as good as nothing !] internet allowance on my phone for the next month….

    WHAT HAPPENED TO “All I can Eat” data?

    Did the shop assistant at “3″ sell me the wrong thing “Top up” instead of “Add on” ?
    How are people meant to know what to do?
    I feel conned.

    Do I have to spend ANOTHER
    £15 with ‘three’ for a what?: Add on? = to give me enough normal levels of data until I leave the UK on 22 Oct ??

    HELP !!! This is all too cryptic and difficult a system to use – and 150 MB of data is TERRIBLE!

    Thanks for advice about this and how people are meant to keep there PAYG “All you can eat” plans at the £15 rate per month – or is that a false hope?

  48. Moderator: Lauren

    @Richard – if he tries to call an 08 number or use anything outside of the add-on allowance he would receive a message saying he has insufficient funds.

  49. RichardM

    I’m interested in setting my nephew up with the All in One 15 plan. I’d like to know what would be the consequence if he credits the phone with just £15 and buys the £15 add on, but then makes a call or sends a text which is outside the plan eg an 08– number or a text abroad. Would that terminate the add on and revert back to basic PAYG?

  50. Moderator: Lauren

    @Lexy – you need to top up £15 and then convert the credit to an add-on. This can be done via My3 or by calling 444.

  51. lexy

    hello. Im new on 3 and i havent bought a top up yet..mim very much interested on this £15 all you can eat data, etc. How does it work really?? Do i just need to top up ONLY £15 and is there anything thing i need to TXT to activate this service???

  52. Moderator: Kaz

    @Hix – If you have All You Can Eat Data then it is unlimited data. Please can you confirm the plan you are currently on. The best way to check this is through your My3 account.

  53. Hix

    It’s an absolute con. I just spent 15 pounds on my iphone on the so called “unlimited ” package , and ended up getting a text the next day saying I am almost out of credit!? . I have not called anyone , there is no way I have sent 3000 text messages! ..and the only thing I have done online is update my apps , and checked my email. This deal is obviously not unlimited …and there is obviously some hidden fee involved that deducts your so called package . In the states when a pay as you go company say “pay as you go all unlimited ” they really mean it. Cell phone (mobile ) companies should be responsible to any liable “misleading” advertising tactics.

    And not like the United States …the “arbitration clauses” Would not stand up in court in Britain . Just ask Vodafone ;)

  54. Moderator: Lauren

    @Taz – Awesome news ;-) Glad to hear it!

  55. taz

    So glad i moved from o2 to 3 lifes soo much easier and cheaper for me now. THANKS THREE. Recommended you to everyone i know

  56. Tracey

    I was thinking of moving to 3 from my current network but since I have a Blackberry and I love it and love the BBM, BB Push email and love the idea of AYCE on 3. I find it unfair how people with certain phones can’t have BB Services Included in the AYCE package. It’s unfair how BB users are penalised and have to pay 5 pounds more to get BIS and AYCE data whilst someone with a samsung, Iphone etc can get full use of their phone and have AYCE without being charged extra iykwim :( Don’t think 3 will be for me now

  57. Moderator: Nicki

    @Paul – Hi there, when you top up you have the choice of either keeping your £15 as credit and run as an old style ‘Pay as You Go’ account, or you can then use your credit to buy a top up (ie £15 for 300 mins, 3000 texts, & data allowance) which then lasts for 30 days. You’d need to actively convert your credit in to an addon to get this package.

    The data would not work on a Blackberry. In order to use Blackberry’s services you’d need a Blackberry addon. This is £5.11 for Blackberry internet, push email, Blackberry Messenger and their app world. To activate the Blackberry addon you’d just need to have the credit available and text START to 38001. This would last for 30 days.

  58. Moderator: Nicki

    @michael sullivan – Hi there, I can confirm that our ‘All you Can Eat’ product is only available on mobile phones. For mobile broadband deals check out our website :-)

  59. Paul

    Hi I have a few question… first off, say I went on to 3 and got the £15 add on on pay as you go, would it then take the £15 off me that I topped up with for the text, mins + internet? As on o2 it currently allows my to keep my credit

    + will the data work on my blackberry curve? Or does this add on not apply to blackberry?

    It would be helpful if you could answer these questions for me. Thanks

  60. michael sullivan

    Does the ‘All you can eat’, scheme also aply to PC customers, or only phone customers. Would apreciate an answer, thank you,

    Michael Sullivan.

  61. Moderator: Lauren

    @Sonny – I’m afraid it’s not compatible if you already have a blackberry add on. Your data is included in your add on. :)

  62. Sonny

    all you can eat data? .. hmm, i got a blackberry messenger add on with my current network, does this “all you can eat data” cover blackberry messenger and blackberry 3g internet?

  63. Moderator: Nicki

    @Shelly – Hi there, our PAYG addons do not come off automatically I’m afraid. You’d need to actively convert your credit to an addon via My3. An alternative would be a rolling 30 day contract sim. This is similar what is offered on PAYG although it comes off by Direct Debit each month. Check out the offers here.

  64. shelly rose

    Hi, i changed over to 3 pay as you go a month ago and bought the £15 add on and everything was great but this month the £15 didnt come off automatically like it does with other networks so it has used £8 of my credit up just using the internet this morning! Do you have to buy the £15 add on every single month instead of it just coming off automatically then? I didnt even get a reminder that the month was up, i would like to know for sure as i dont want this to happen again, thanks:)

  65. Moderator: Lauren

    @Grace – if you call 333 or 0843 373 3333 from another number you can speak with our Pay & Go customer services who can check this for you.

  66. Grace Casimiro

    I AM ON PAY AS YOU GO THREE SIM CARD.. I avail to add on 15 all you can eat internet, but the 300 mins, 3000txt is not working only the internet.. :( please activate my 300mins, and 3000 txt.. :(

  67. Moderator: Lauren

    @Sheogorath – Sorry for the misinformation, it’s available with our All in One 15 and All in One 25 add-ons. Full add-on details can be found here.

  68. Sheogorath

    When I was in Superdrug a few months ago, I asked the Three staff if All You Can Eat was available on pay as you go, and they said no.

  69. Nicki Macleod

    @Shinar – Hi there, certainly with AYCE there’s no limits in place with regards to how much data you can use. We do have a traffic management policy in place between the hours of 6pm and midnight for heavy users.

  70. Shinar

    Hello. I need high speed internet for streaming videos and browsing web-sites (do it a lot). If my contract is The Plan One, by help of wi-fi hot spot through the HTC Wildfire S phone, is it possible to watch the video easely or is there speed restriction rule in case of downloading 40-50GB data in a day???

  71. linh

    i’ve just bought 3 SIM including 15 pounds add-on but when i checked online account and 444, it said that i have 0 pound in my account. what can i do now?

  72. Moderator: Kaz

    @daniel wardle – I can confirm that The One Plan does include tethering and is included in your AYCE allowance. It is unlimited and is not restricted, apologies if you’ve been given misleading information.

  73. daniel wardle

    hi, i’ve got a 15gb plan on my mobile broadband and have since got an iphone 4s. i’m on the one plan and so have all you can eat data. if i set my phone as a wifi hospot, i can connect all the devices i need to to my phone. i spoke to customer services this morning and the iphone representative said that if i used my phone as a wifi spot it still comes under my all you can eat data and so, would not be charged. however, when i spoke to the mobile broadband team to cancel my contract he said that the all you can eat usage plan will allow 4gb of usage and then they restrict your speed!!! is this correct????

  74. Moderator: Johanna

    @J11 – Maybe for a day, 2 if you’re lucky but then your account will be blocked :-(

  75. J11

    hi i am on payg on 3 network and i have all u can eat data im wondering if i tether my device to laptop will i get away with it?

  76. Ghaffar

    No, I topped up using a voucher and there wasn’t any problem.

  77. Moderator

    @Ghaffar – have you had any issues with topping up?

  78. Ghaffar

    I want you to take a look on this:

  79. Moderator: Johanna

    @Ghaffar – The all-in-one 15 add-on gives you AYCE data for £15.

  80. Ghaffar

    I just bought an add-on for £15 which gives me 300 free minutes, 3000 texts and 150MB free Internet. Why it don’t show unlimited Internet?

  81. Moderator: Johanna

    @Nathan – Nope I’m afraid you can’t but our MBB plans are pretty competitive!

  82. Nathan

    Can you get all-you-can-eat data on the MI-FI dongle

  83. Kirsten

    I topped up, and have this tariff but didn’t get my free texts or calls??

  84. Moderator: Kaz

    @ian – They are not great. Can you supply me a full postcode so I can check for any coverage faults in your area.

  85. ian

    Lame speeds in DT4 area

  86. Moderator: Johanna

    @Itsam – If you’ve bought the £15 all-in-one add-on you will have AYCE data, but My3 should reflect this and so should the team on 444. It doesn’t sound like your add-on order has gone through. How did you purchase it?

  87. Itsam

    Guys I bought the 15 pound all you can eat add on but when I check on 444 it says I have 150 data allowance … Please explain? Is that 150 mb? I thought its all you can eat

  88. Moderator: Kaz

    @Alex – You would need to call customer services on 333 to discuss any issues with your account.

  89. Moderator: Kaz

    @Alex – Yes you can, just need to make sure it’s a Three phone or it’s unlocked to any network.

  90. Moderator: Kaz

    @Sam – You should just need to go my3 on your phone or online and select ‘Buy Add-on’. If this does not work, try calling 444 to buy the add-on.

  91. Alex

    Hi Guys,

    Just brought a 24 month contract through you and I was wondering if my phone breaks within the 24 month can i use my sim card in another phone untill the end of the contract?

    Also why is it it my bill Says £33 a month and then you guys add VAT on top of that as my old tescos contract was £35 a month with VAT already included in the price.



  92. Alex

    Hi Guys,

    I have just taken out a contract with you guys for 24 months if my phone breaks in the 24 months can i use you sim card in another phone?

    Many Thanks,


  93. Sam

    How do you buy these All in one plans from my existing credit? I have looked on the my3 website but they are not available as an add-on. Only the offers such as text and voice add-ons are on offer. Thanks

  94. Moderator: Johanna

    @mart – the technical team, do police tethering on plans which don’t permit tethering. I’m afraid I can’t give you the ins and outs of how this is done.

  95. mart

    So the pay as you go comes with all you can eat data but you cant use for tethering. How do you restrict this?

  96. Moderator: Sedge

    @ Dom – You can tether if you’re on The One Plan. :)

  97. dom

    the one plan for £15/per month can you tether this as it has all you can eat data
    thanks dom

  98. Moderator: Sedge

    @ David – I’m afraid you can’t upgrade a MBB device to a phone. You’ll need to take out a new contract with the iPhone 4S if you choose to get your new phone with us :)

  99. David

    I have an iPhone 3GS with O2 and a mifi from 3 which I use with my non 3G iPad 2 on a monthly rolling contract which costs me £15 a month…I’d like to not have to use the mifi unit and instead use an iPhone 4S as a wireless access point.

    Can I upgrade to the 4s with 3 and use it as a WAP with my iPad2… And if so what plan do I need?

  100. Moderator: Kaz

    @Pauk Houghton – I’m afraid you can only use a MBB SIM in the Galaxy Tab. If you were to put a PAYG SIM in this device and try to use the data, it would get blocked. Really sorry I can’t help anymore.

  101. Pauk Houghton

    @Kaz because the data allowance is better and I want to send texts and recieve calls as it is a phone despite what three say and that is what is designed to do. With a data sim you could only use data which will render the phone and text part of my oversized andriod phone useless. Now you tell me what the problem is and tell me why 3 wants to charge extra and deny phone services to a device that uses the same resources and services as any other andriod phone. Sounds like a ripoff and a scam to me.

  102. Moderator: Kaz

    @Paul Houghton – Sorry you feel that way, however PAYG phone SIMs can only be used in a device it was designed for. The Samsung Galaxy tab is not a phone. We do offer MBB PAYG SIMs here. I’m interested to know why would you want to put a phone SIM in a Tablet?

  103. Paul Houghton

    Why can’t you use the pay and go sim in the galaxy tab 7inch. It’s only a oversized andriod phone after all it uses the same amount as data as any other andriod phone you can even make calls on it like any other normal phone. I can see no know reason what so ever why you can not use the pay and go sim on it. You keep quoting MBB but it not a MBB it a oversized phone. I am going to use it in my galaxy tab any way and if you don’t like and mess me around you will lose a customer because this rule is just nonsense and makes no comercial sense what so ever. You say the sim can not be used for tethering but putting the sim in to the galaxy tab is not tetthering. The only difference is a larger screen why should we pay a 3 tax for using a larger screen ?

  104. Moderator: Sedge

    @ Parthil – For PAYG you’ll need to top up £15 to get all-you-can-eat data. The £3 for all-you-can-eat data is available on our Text and Talk tariffs.

  105. Parthil

    Can you get £3 per month on a pay as you go sim card?
    I have pay as you go sim and want to get unlimted intenet ( just internet ). Isn’t it £3?
    If I can how do I get it?

  106. Moderator: Sedge

    @ Antoine – Do you mean you want to top your phone up in Tesco? You can find out about the All in One add on here.

  107. Antoine

    Hi there !

    Can I buy a All in One 15 Add-on at Tesco or a another supermarket / shop ?


  108. Moderator: Sedge

    @ Nick – We currently don’t offer all-you-can-eat on our Mobile Broadband devices, we do however offer 15GB of data for £15.99.

  109. Nick


    I wonder if there is an All you can eat data plan for a dongle for internet access at home

  110. Moderator: Johanna

    @Khan – this may be because you’re on an old PAYG plan… You’ll need to move to the latest PAYG plan and then you can make the most of the all-in-one add-ons and AYCE data! :-)

  111. khan

    I have been trying to buy all in one add on but unable to do so.
    When I call 444 it tells me to press 2 to buy a topup using my credit card… Not the add on.. :(

  112. Moderator: Johanna

    @iain – You can get AYCE data on your monthly contract by calling 333 and they will add it to your plan for £3 a month. If you use your phone as a dongle, that’s classed as tethering which is only allowed on The One Plan and One Plan SIM-only.

  113. iain

    if i use my phone as a dongle to access websites on my laptop will i still get all you can eat data? also i’m currently half way through a sim only contract, is there any way to get all you can eat data on it??

  114. thoi trang nu

    Zune and iPod: Most people compare the Zune to the Touch, but after seeing how slim and surprisingly small and light it is, I consider it to be a rather unique hybrid that combines qualities of both the Touch and the Nano. It’s very colorful and lovely OLED screen is slightly smaller than the touch screen, but the player itself feels quite a bit smaller and lighter. It weighs about 2/3 as much, and is noticeably smaller in width and height, while being just a hair thicker.

  115. Moderator: Johanna

    @Cliff – You are trying to use a phone SIM in an MBB Device. Even if this works initially we block this from happening as our voice and MBB packages vary and are non-transferable. You will need to pop into a store and buy a Mobile Broadband SIM for your Galaxy Tablet. Where did you buy the voice SIM? Did you get any advice when you bought it?

  116. cliff

    I see you only answer what suits you, and clearly like the rest of anyone connected with 3 know litle about either service or product. I suggest that unless you are able to answer all questions raised and help resolve issues you call it a day. You are only confirming the poor customer service and product knowledge we all know to be fact.

  117. Moderator: Sedge

    @ Gio – I’m afraid you can only tether on The One Plan.

  118. Gio

    Hi there,

    does this mean I can tether my mobile to have unlimited internet on my pc for £15/month?



  119. elizabeth elsey

    hi just to say that fair enough you got all you can eat data -BUT -whatever happened to the free 3 to 3 mins on payasyougo – you take one service away and now got to pay for the free minutes and pay even more money for eat as much as you want data so instead of paying £10 a month i now have to pay a extra £10 a month for all you can eat data and extra 3 to 3 minutes which cost £5 which i can illaford to buy every 30 days instead of every 90 days (sorry -but the topups and extras lasts only 30 days NOT 90 DAYS like it use to be ) come on -WE PAYASYOUGO customers are being RIPPED off,well being stung and penalised i am with 3 and i wanna smart phone payasyougo (i phone ) but whats the point because i will lose my valuable free 3 to 3 minutes and 150 mb net useage if i swap my sim for the iphone sim and also what they dont tell you is once on new tarriff you cant go back to old tarriff so whats the point?

  120. cliff

    Firstly, this sim has worked fine for the first month, now it is working fine but gobbling up the data allowance. Second your selling the wrong products to the wrong people, I have a 3 dongle on my lap top and thought I would stick with 3 for the Samsung. Never mind I will go back to Orange for both, as their staff know what they are doing. Goodbye 3.

  121. Moderator: Sedge

    @ Cliff – Yeah, that’s correct but for a PAYG phone SIM rather than a MBB device so you won’t be able to use that SIM in your Galaxy tablet.

  122. Moderator: Sedge

    @ PaulieWaulie – It sounds like you’re using your phone SIM in your MBB device. You’re not allowed to use your phone SIM in a MBB device, SIM swapping is not allowed as part of your T&C’s.

  123. PaulieWaulie

    I topped up my sim n added the all in one 15 on my dongle, it’s now saying i need to reinsert back into a mobile device. Is it because the plan is intended only for mobile? Will it work in dongle if i go back to using 1 to 7 gig addons? After 30day period. Cheers

  124. cliff

    And the answer is?

  125. cliff

    Hi, it says on the box.
    Pay As You Go Sim, comes with all in one 15 add- on with all- you – can- eat data. . thanks

  126. Moderator: Sedge

    @ Cliff – It sounds to me like you have a phone SIM rather than a Mobile Broadband SIM, we don’t offer all-you-can-eat data on our Mobile Broadband SIMs. Can you confirm what SIM you have?

  127. cliff

    Hello again. I will. rephrase my question. I have a galaxy tab, I was daft enought to buy you £15 sim with all you can eat data. To top this up I was told to buy just £15credit. Having done this I now find out that this needs to be converted to an add on, however your system does not have the galaxy tab on it and will not allow any other way of sorting this matter. WHAT AM I SUPPOSED TO DO, other than move back to Orange.

  128. Moderator: Sedge

    @ Dan – No, we ask that you use the SIM for the device it was designed for so if you have a PAYG SIM for your phone you won’t be able to use that in a MBB device.

  129. dan

    is this 15 pound plan available to use data through mifi and ie then switch sim to phone to use minutes and texts thanks!

  130. cliff

    I have the right sim, it has worked fine for a month, I just topped it up thought with a £15 voucher. is this not correct, or how do i top this sim up. thanks cliff

  131. Moderator: Sedge

    @ Cliff – You can’t use a phone SIM in a tablet I’m afraid. You’ll need to purchase a MBB SIM.

  132. Moderator: Sedge

    @ Cliff – Got ya ;)

  133. cliff

    Hi cliff again, gave wrong email. this is correct one.

  134. cliff

    Hi, sorry but a bit thick on these things. I have a samsung galaxy tap. bought the 3 sim with £15 and all you can eat data. just bought £15 top up voucher, and account not showing all you can eat data, where am I going wrong to renew this allowance. thanks, cliff

  135. Moderator: Sedge

    @ Gaurav – As long as you’re on The One Plan you can tether on your Samsung Galaxy Apollo :)

  136. Gaurav

    I have samsung galaxy apollo i-5800 with me. I can use the phone’s internet on PC by connecting it to the laptop through a USB cable and selecting pc internet option. Can I use the three’s one plan in the same way to use unlimited internet on my pc. What would be the minimum initial amount I have to spend to get this done.

  137. Moderator: Sedge

    @ Rob – You just need to top up for £15 :)

  138. Moderator: Sedge

    @ Darren – Could you send through your full postcode and I’ll take a look at your area.

  139. darren

    hi there iv recently started using your new all you can eat data service but have found problems with my service im using a nokia E63 and have connected it to my laptop and have found its a really slow on downloads tried everything with download speeds of 20-23kb and my connection seems faulty as 9 times out of 10 it stays connected but wont go online so whatever im downloading stops and i lose everything why is this im so disappointed with the service could you please help me

  140. rob

    My nokia phone sent me a text when my credit was used up, telling me if i top up 15 pounds and buy an allinone add on i can get all you can eat data etc. I phoned 444, but it didnt give me the option for an all in one add on at all…why?

  141. Moderator: Sedge

    @ Anthony – Just to confirm you can tether on the One Plan, sorry for the confusion.

  142. Anthony

    Just a quick query – I’ve just gotten off the phone to Three customer support on an unrelated issue (was thinking about a MiFi upgrade) and I was informed verbally that I would not allowed to use my service to tether after I’d mentioned it offhand (I’m upgrading my contract to a sim-only One plan in part due to the AYCE data policy).

    The gentleman on the phone wasn’t able to provide me with a URL reference to a new policy, and just mentioned that the word had come down from upper management and he was supposed to inform all customers of this. He did later backtrack to state that perhaps it would be supported if I was using an iPhone, but I was just wondering, has policy changed? Or am I right to take the posts here, along with the website as correct?

  143. Moderator: Kaz

    @Nathan – Yes, just call 333 to get you phone unlocked. It costs £15

  144. Nathan

    Can I get my phone unlocked to Three? and if I can how do I do it?

  145. Moderator: Johanna

    @Nathan – No, you can’t use voice SIMs in MBB devices.

  146. Nathan

    Hi ive been with Three for just over. year and been using the Mi-Fi dongle, can I get the One Plan sim only with AYCE and use it in it?

  147. Richard

    I am on Payg since Tuesday 23rd Aug and I ported my number across from O2 – UK had the issue since then with voicemail. My phone is a Samsung Galaxy Ace brought originally unlocked from Phones4U.

  148. Moderator: Kaz

    @Richard – I have checked and there are no known faults with the voicemail. I have also checked my voicemail and it seems to work fine. I will of course pass your comments on for investigation. can you confirm how long you have experienced this bug? Regarding the Three app, were was an issue with this. You should be able to check your balance and manage your account but there has been a small bug. Maybe straight through to My3 until its fixed.

  149. Richard

    I have noticed a bug with voicemail. When i press 3 to delete a messge and then go back to main menu to check the message is deleted the supposedly deleted message is saved. if i try to delete the saved message the same thing happens. when i call voicemail again there are no messages which means the message was actually deleted as intended and not saved!

    Another thing the Three android app just links to My 3 webpage. cant the app actually show your balance and manage your account without linking to a website like similar apps from Vodafone and Orange.

    Will you move your call centre back to UK as Santander (the worst building society have done) as i would rather speak to someone in UK as i can understand them better answering queries will be better as not reading from a script! No offense intended to Indian People!

  150. Moderator: Sedge

    @ Juan Koff – Have you put your SIM into a MBB device at all?

  151. Juan Koff

    Hi…..I Tried The All You Can Eat Data In My I-Phone 4 3GS & After Downloading About 1.5 Gb Of Stuff Over A Few Days…..I Then Kept Getting Messages From 3 Saying That I Can’t Use The Sim In A Tablet Or Dongle etc..(Phone Device Only)….A Few Days Later They Cut It Off……Why Is This?????

  152. Moderator: Sedge

    @ Nitin – We don’t have any current plans to range the HTC Evo.

  153. Moderator: Sedge

    @ Questions – Could you let us know which phone you’re using and when you’re trying to download these files :)

  154. Nitin

    When will you guys release HTC Evo 3D.

  155. questions

    why do avi files take 10 times as long to download as a 3gp file to your phone even if they are the same size?

  156. Stuart Bushell

    Thank you Moderator: Kaz

    I understand now. Thanks for the clarification. Now it’s just a matter of which phone :-)

  157. Moderator: Kaz

    @Stuart Bushell – You need to buy a top-up first but you can then convert it into an Add-on. So your example of having a £10 top-up, you would only need to pay an extra £5 to convert it to an All-in-one £15 add-on. Hope that makes sense. If not, you can read more here.

  158. Stuart Bushell

    As far as I can understand it you need to buy a Top Up first before you can use an add-on. Does that not mean that it really isn’t £15 for all you can eat but actuall £25 (the cheapest top up you can get + £15 all you can eat)? So after the first 30 days you can’t select another Add-on without buting an additional top-up?

  159. Moderator: Kaz

    @Clint – No you can’t I’m afraid. You can only use the one plan sim in a device it was intended for. But you can tether on the one plan which would give you unlimited downloads. What phone are you using?

  160. Clint

    If I have a SIM card on the One Plan, can I take it out of the phone and insert it into a dongle to get unlimited downloads on my PC?

  161. Iliyan Angelov

    hello,today i made a top up of 15 pounds,i got the all-you-can-eat data in the add-ons but after i downloaded 800-900 mb at the first hours with speed of 200 mb/s…3 hours ago my speed droped to 2-3 kb/s….

  162. Moderator: Johanna

    @Adam m – a couple of masts are being upgraded, due for completion on August 19. You should notice an improvement after this date. I hope this helps.

  163. Moderator: Johanna

    @adam m – We need your postcode not your phone number, if you don’t mind posting it? We won’t publish it…

  164. adam m


    I am in good coverage arena but in the last 3 days it had drpot from 400kb to 50kb number 07[removed by Mod]

    Thank You

  165. Moderator: Johanna

    @adam m – sorry to hear that. Would you like me to check your postcode?

  166. adam m


    I am getting very low speeds @ 50kbs.

  167. Antonio

    Hi Kaz

    Thanks for your reply.
    I have topped up 25 quid but I do not have the “all you can eat” options in my “add-ons” menu. All I have is VOICE, TEXT, MOBILE BROADBAND and INTERNET available.
    My SIM and contract is 2 years old, never changed the contract.

    Thanks so much for helping!

  168. Moderator: Kaz

    @Antonio – Have you already got the add on? Or are trying to buy the Add-on? this page on our website might help

  169. Moderator: Kaz

    @adam m – There are no plans to introduce tethering on PAYG at the moment.

  170. Antonio

    I cannot see the all you can eat add-ons on my MY3 nor on my 444 menu. Am I supposed to update my plan somehow? Can I do it online?


  171. adam m


    Will the All you can eat data data on pay as you go ever get tended be allowed?

  172. Moderator: Sedge

    @ Robis – Have you tried going to and selecting buy Add on? You can read all about how to get our All in One Add on here.

  173. Robis

    Hello, I have a problem. I am pay as you go user and on “My 3″ I don’t see all in one addon, also when I call 444 and wanna try to buy addon only get offers for voice and text addon, nothing about all in one.

  174. Moderator: Johanna

    @Ali – Have you checked out our blog post from Dan Carter (CoolSmartPhone) where he ran an experiment for us? It really is all-you-can-eat and you can use over 15GB if you’re on the One Plan, One Plan SIM-only, or PAYG with an all-in-one add-on. You can tether on both One Plan packages.

  175. Ali

    With all- u -can- eat -date, can I download 15 GB or more per month without extra cost?

    the thing is that I connect my mobile phone to my computer and then browse Internet and download data.
    Looking forward to hearing from you so soon#

  176. axl

    Pls shut down ur call centre in India..they have crappy customer service and selling skills..

  177. Moderator: Kaz

    @Praveen – Sorry, don’t fully understand your question. If you are taking about all you can eat data on PAYG, you can not tether. You can only tether using The One Plan.

  178. Moderator: Kaz

    @joho – sorry to read that you are having issues with coverage. If you supply a full postcode I will see what the issues are.

  179. Praveen

    Can I use the data for Laptop ?? Can i tether and use it ?

  180. joho

    three internet as turned into a bit of a joke in my area 5 min to get a webpage 5kb download speed at so called none peak times

    if you phone customer service all you get is a sales patter “we are not updating your area in the foreseeable future but can i sell you this or that” and the classic line your a bit congested in your area but apparently it is a long term problem that they can not solve because your area is not important enough lol took me 20 min to download a vid of 2mb lol

  181. Moderator: Kaz

    @Pete – It will depend on a number of factors, each customers status is different. But that only applies to contract customers. Any PAYG customer can purchase an All in One add-on to get All You Can Eat Data. You may need to update your PAYG tariff.

  182. Pete

    Just wanted to say i am loyal customer of 4 years and like many other loyal customs,are getting some-what grumpy about three giving all ya can eat dater etc to new customers payasyougo and for the one plan! But nothing for us loyal customs! I think it stinks!!!!!!!!!

  183. Moderator: Johanna

    @Lisa – Afraid not, you can tether on The One Plan and One Plan SIM-only though :-)

  184. Lisa

    So – is this all-you-can-eat 15 PAYG plan able to tether at all…?

  185. Moderator: Kaz

    @Dan Parkinson – I can confirm that All You Can Eat Data is unlimited and is not set at any limit. All we ask is that you only use it for personal use. Check out Dan’s guest post to see how much data he used in a week.

  186. Dan Parkinson

    I doubt the all you can eat is trull unlimited, If i tried to download say a 20gb game file i bet i would go over their limit. (it’s probable set at something silly like 1gb although i don’t actually know.

  187. vince

    thats a great idea as internet use is increasing ten fold with these new smart phones as there is so much more to do on a phone these days and most apps require internet conection to operate

  188. Moderator: Kaz

    @Colin – The One Plan is a contract plan and comes with 2,000 minutes, 5,000 Three to Three calls, 5,000 texts and all-you-can-eat data. Please click Here to find out more

  189. Colin

    Why can you not get a 300 min, 3000 text and all-you-can-eat data on pay monthly???

  190. Moderator: Sedge

    @ Andy – What’s the problem? Anything I can help with?

  191. andy

    what sa load of shite cant even use in router without getin blocked lol

  192. Moderator: Sedge

    @ Zarren – You can only tether on the all you can eat One Plan, not PAYG. You can read all about it here.

  193. Zarren

    @ moderators I was tethering my PAYG phone via my debian server and I also got the sim blocked page. When I spoke to customer services they told me that tethering is allowed from contract all you can eat but not PAYG ? So what is the truth ?

  194. Moderator: Sedge

    @ Paul – Glad it’s all sorted. The 15GB for £15.99 is a different tariff rather than an Add On but you can find it here.

  195. Paul

    @Moderator: Sedge

    Thanks for the reply, I took the dongle into the local 3 store and they were able to fix it (there was an error with the sim). I can now top up online, however I can only choose from 1GB £10, 3GB £15 and 7GB £25 — how do I get the 15GB for £15.99 as you mentioned?

  196. Moderator: Sedge

    @ Paul – Unfortunately you can’t get all you can eat data on a MBB device, we offer £15.99 for 15GB which is the best MBB deal on the market at the moment. If you’re going over your 1GB I’d suggest that tariff. As for topping up your current PAYG dongle – if you’re having trouble online, you can top up in any 3Store or by calling 333 :-)

  197. Paul

    I have a mobile broadband PAYG dongle that came with 1GB usage (which is almost used up!) — is there anyway I can upgrade it for all-you-can-eat data? I’ve been looking through the website and I see information about buying Addons, but im not really sure how. For example, the help section says go to My3 account and click “buy addon”; but there is no buy addon anywhere on the My3 page. When I go to top-up, there is “data allowance”, but there is no drop down box, I can’t select anything at all. All I could do was register my card and put £10 on my credit, but I can’t select anything to buy on the top-up page — how do I do this??

  198. Moderator: Johanna

    @Mark Thompson – Thanks for your feedback. Has anyone checked the network in your area before? We can happily run a postcode check for you…. There should be no difference to your speeds no matter what plan you’re on. Traffic is managed on peer-to-peer sites at peak times across the whole network but if you’re noticing slow speeds generally then it sounds like there may be an upgrade taking place or a mast being fixed.

  199. Moderator: Johanna

    @Aaron Metcalfe – All contract phones will have no content filter by the end of this month :-) See our blog post here.

  200. Moderator: Johanna

    @Paul – Well I have lots of positives for you here! Yes you can tether on our One Plan and no there is no fair use policy. We have no plans to stop AYCE data, in fact we’re looking for ways to enhance it! If you’ve got great MiFi signal then you should have great phone signal as yep it’s the same network :-)

  201. Aaron Metcalfe

    Please can you tell us if you are planning on removing the block on adult websites? Thank you.

  202. mark thompson

    For a long time now, I have been a major advocate and publicist for the three mobile company by selling all the good points of their services to almost everyone I meet, and I have brought a few customers to three in this time (5 years with three).

    But since this new “deal” with all-you-can-eat, I have become silent for the first time.

    … The word of mouth has stopped.


    If you go into a 3 shop and ask what rate their mobile phones will download at, they will tell you “3.5Mbps”. They will tell you this while you are pointing at a phone. But, the phone, no matter which model will download at nothing approaching that speed. Maybe 0.7Mbps if you’re lucky but more likely arround 0.36Mbps.

    I have enquired on this a few times, and the information given is not correct each time. The customer is led to believe that they will get unlimited data at blistering speeds, but oh dear, this is far from the case.

    And so, even though the deal outshines the competition, nevertheless I can no longer advocate “three” to anyone because of the way the deal is marketed and presented.

    In my opinion, it seems oxymoronic, to offer unlimited data at a limited speed. There’s something inherently wrong with this, the words for which, I cannot quite find at this moment – So I’ll just say … it’s not good, and it’s not going to be good until it is rectified, if it even can be.

    I’ve made some adjustments and my monthly expenditure with three has been halved. They’ve also lost the word-of-mouth.

    Long term, I don’t think this strategy is going to work. People will remember.

  203. Paul

    Hi I am thinking of moving from O2 to 3. I am looking at the £35 one plan on the Iphone4. Am I correct in understanding that the AYCE data has no limit nor a fair use policy and no small print saying so. Also I believe that I can tether from my Iphone and use my Ipad without any problem? I heard that 3 are intending to stop or limit or poss charge for tethering is this true. If they do and I have my contract will this effect me. Finaly I am concerned about signal strength. The 3 web site says I am okay, I have a MiFI which works great, is the voice signal you use the same as my MIFI signal.

  204. Moderator: Sedge

    @ Bazza – Sorry to hear that you’re unhappy and that you’ve experienced poor service from our CS team. It states in our T&C’s that you can’t SIM swap. You can tether on The One Plan which has all you can eat data but we ask that you keep your SIM in the device that it was intended for, which is why you can no longer use your SIM in your MiFi.

  205. BAZZA

    I used to use the Three network back in 2005 and just had to give up as the constant calls to customer services and the never ending lies and excuses given to me as to yet again why my phone was not working. Then I noticed the All You Can Eat Deal, which seemed ideal, which was ideal, went to the shop paid for WIFI modem checked with the man in shop to make sure it would not be cut off and I was told Three do not even monitor the how much you use and it will be fine. Great a solution to using internet in my motor-home, just some 4 weeks later now blocked and cannot be used!
    Why do Three offer something really good for once, that actually did go some way to the poor services I have received in the past then stop it? Now going to try a new supplier as let down too many times, such as the times they just decide to cut back the minutes on pay as you go, start to charge for voice mail and now I am told they are going to charge for text reports that let me know the text has been received.
    Waste of time trying to phone the support lines as only fobbed off as per normal. Well done Three yet another unhappy person with the poor level of service offered. I have had to phone Thee many times when my phone service stops working or cannot top up or so many other reasons I cannot remember off hand, they can never help and I am always left feeling more stressed than before calling. I run a business and communications are very important to me, hence why I also have a phone on o2 network, I do not know what their customer service is like as I have never needed to call them as the phone service they offer me has never let me down or caused me any problems.
    Enough said, I am sure other people reading through this page will have very similar reports or would have experienced the same or worse problems with the service. . .
    Sim card still working on mobile phone only, which is not what I got it for, however when it is cut off it is goodbye to three and hello to another supplier!

  206. Moderator: Sedge

    @ Gary – Sorry Gary, that comment was within a thread and the customer had asked where he could complain. We do our best to help everyone out here :-) It’s nice to see you’re a loyal customer with your 2 dongles, laptop and mobile with us. As for wanting a new smartphone, with our all you can eat One Plan you’ll be able to tether your smartphone to your laptop. Let me know if there’s anything else I can do.

  207. Moderator: Sedge

    @ Gary – I’ve had a look and I can’t see any comments from us that are dated 10th June. I’ll have a good look through though and make sure our blog’s dated correctly. Thanks for your help :-)

  208. gary

    oh yes and another point why do i see responces from 3 dated the 10th when on planet earth its more like the 8th

  209. gary

    i have 2 dongles a laptop and mobile phone all with “3″ – i now want a mobile (smart) phone – connect to laptop / pc and all the data i can eat….. sounds simple………….. as an experience and generous customber should i put my tryust in the 3 network AGAIN ?
    the comment of moderator sedge goes straight to “here is the complaints code” and we are still working on our systems………….over to you 3

  210. mark thompson

    The AYCE deal is a serious let down. You CANNOT use the sim in your dongle, but before this was introduced, you could. This was NOT made clear!!! My Three phone downloads at 45kbps. Seriously, how many gigs is this going to let me use? 5gb if I’m lucky.

    I don’t call that all you can eat. I call that all you can nibble at. Or AYCNA for short.

    What a con.

  211. Zarren

    and to top it all off they play Tracey Chapman down the phone to you AAAGGGHHHH What are you trying to do get everyone that complains and experiences your bad customer service to kill their selves while on hold :D !!!

  212. Zarren

    I’ve had no end of trouble with three. When I got this sim no where did it say that I couldn’t use the internet tethering ! But this morning I was cut off saying the sim could not be used via a laptop and the internet had to be viewed via the mobile device.

    When I called to speak to someone about this I was fobbed off with the old someone will call you within 2 hours and no one ever did so I made a second phone call and got the same response. 3 hours after that I made my third phone call and was told nothing could be done and I wouldn’t get a refund of my £15 that I topped up only two days ago. When I asked to speak to a supervisor I was told that she was on another call and I had to wait yet again for another phone call.

    This is just BAD customer service at the least and dam right cheeky for you to yet AGAIN change the rules after announcing the service. You should of stated this CLEARLY from the start and to enforce this now I think at the very least you should offer existing customers a refund if they decide that they don’t want to carry on using your services.

    Well done three you’ve let me down again and I bet there are quite a few peeved customers that also feel robbed like me. Your not doing yourself any favors, if you look at existing customers reviews etc online you will see that near on 80% of people think your services stink. So you might be safe for now but wait until peoples contracts start running out and they move providers.

    All you can eat PAYG now sucks and unless you’re managing to use over 5GB on your mobile phone without tethering or using it in another device this deal is waste of money.

  213. Moderator: Johanna

    @Adam – The adult content filter is being lifted from all phones by the end of this month. I’m afraid you can’t put your voice SIM in the dongle, whatever the reason.

  214. Adam

    Hello, I have a problem again. This its about the Content Lock.

    I called the call centre to unlock the content lock which they did, but because my phone is not classed as a Smartphone (HTC HD Windows 6.5). I was then tolled that if mobile phone will not allow me to visit adult sites, then i could use it in a dongle, but now after a Warning message came up the sim is now blocked in the dongle?

    PS i did use OPENDNS settings for Faster speeds, which may explain why. However because of the phone problems i need to use the dongle to access the Adult Sites? So you can you please unblock the sim card?

    Thank You

  215. Moderator: Johanna

    @Lee – Why don’t you join us on Twitter on Friday for #AskThree and ask our Sales and Marketing Director, Marc Allera?

  216. Lee Taylor

    Dear Three,

    Is the all you can eat data plan subject to fair usage? It is not possible for you to allow PAYG customers to use GB’s of internet, there is a catch and I will find it.


  217. Moderator: Johanna

    @David Searle – We have info on premium rate numbers here. You can check the number you are calling and see how much it will cost.

  218. david searle

    You buy free minutes for what reason ??? SO U CAN PHONE NECESSARY PEOPLE INCLUDING ANY LAND LINE AND ANY NETWORK MOBILE !!!! ( i do not expect to be allowed the use of premium no`s). Today the 31/5/2011 i purchased an all in one 10 add on . My first call was to pay my mortgage ( northern rock) an 0845 no is not a premium and cheap on a landline !) this stupid package wouldn`t allow me to do so !!! i can find no info regarding what no`s u can call with this useless package !!! these are only free minutes to certain no`s and in this case it`s caused me to default on my mortgage and upset people at work . This is misleading and very annoying TO SAY THE LEAST !!!! oh, one other predictable point to make .. YOUR HELPLINE:: EMPLOY PEOPLE THAT U CAN CAN UNDERSTAND !!!!!!!!!!!!

  219. Moderator: Sedge

    @ John Green – Sorry to hear you’re having a few problems. We do offer all-you-can-eat data on PAYG With the £15 top up. What did you try and order online? Did you get any explanation as to why you got cut off after 19 days? I’ll see what I can do to help :-)

  220. John Green

    I got my all you can eat data cut off with 19days left. It is a joke that you wont give really unlimted data to pay as you go customers even for the same price as contract customers pay. I tryed ordering from your website a week ago havent heard anything since not even a email to say yes thats been accepted or its failed to be accepted. SKY BROADBAND HERE I COME.

  221. Scott

    That did in no way, answer my question, much like when i call customer services.

    Thanks anyway…

  222. Moderator: Sedge

    @ JulioG – We’re constantly trying to improve the 3G coverage to provide the best experience on Three – I can see a couple of issues in your area due to service improvements, these are scheduled to be complete next week. If signal doesn’t improve over the next week, get back in touch and we’ll take another look.

  223. Moderator: Sedge

    @ Scott – Thanks for your feedback. We only offer tethering to customers who sign up to a contract on our network, as a contract customer it’s part of the value.

  224. JulioG

    My postcode: SE5 [Removed by mod].

    I think this is the fourth time I need to report in this blog a fault in the mast serving my house. Once again, I’ve lost coverage inside my property and can get some signal only if a place the phone close to the window. Can you confirm that you are aware of the problem and when will the fault be solved. Can you tell me as well why is this happening so often?

  225. Scott

    Why dont you allow tethering on the PAYG plan? If i am only using it to check emails and other basic stuff, wouldnt this be better than watching lots of videos on Iplayer and other such high bandwidth applications?

    If you introduced a plan that allowed tethering on PAYG, i would be more than happy to pay an extra fee to allow it, depending on the fee of course :).



  226. Moderator: Kaz

    @CraigyD – I can confirm that tethering is only allowed on the one plan rolling monthly contract and 24 month contract. It is not allowed on PAYG plans.

  227. Moderator: Kaz

    @Ares – You can not tether using our PAYG plans. The only thing I can suggest is to purchase a PAYG mobile broadband dongle. Click here to find out more.

  228. CraigyD

    @Johanna Interestingly I phoned up 3 customer services today to ask about tethering on the £25 all you can eat rolling sim after finding out tethering isn’t allowed on the PAYG and was told it’s not allowed on that either. So can you clarify for certain if it is allowed or not? I’m paying £20pm with T-mobile at the moment for a sim only tethering package of 3GB so I’d really like to know for certain before switching!

  229. Ares

    I am a foreigner and I only come for several weeks in a few months, so I can’t buy pay monthly. But I need tethering, so what do you suggest?

  230. Moderator: Johanna

    @Charlie – Interesting question… We don’t allow tethering on PAYG but we have no data limit. So if you manage to use 100GB legitimately then good for you and you won’t hit any fair usage barriers.

  231. Charlie

    I have a question about AYCE on PAYG. I see in the terms it says PAYG customers are not permited to use tethering or P2P applications. This I assume is to try and somewhat limit the data usage of PAYG customers on AYCE (and to stop One Plan customers jumping onto PAYG at their renewal).

    Here’s my question. If I go onto PAYG AYCE and have very high usage without tethering or using P2P – I could easily see myself racking up 100GB watching streaming video services, listening to online radio, downloading linux ISOs etc – is this usage acceptable or would continued high usage cause me problems?

  232. Moderator: Sedge

    @ Chris – It’s not a rolling contract, it’s PAYG. Yes, if you top up again you’ll get another 30 days from the day you top up to include all-you-can-eat data.

  233. Moderator: Sedge

    @ Adam – Here’s our complaints code. We’re still working on getting all our systems up to date at the moment but you don’t need to buy any more internet if you’re on the all-you-can-eat One Plan. Our systems will all be up to date soon so thank you for sticking by us and sorry for the confusion.

  234. Chris

    When you say upto 30 days. If I top up again will I get another 30 days? Will you take that away (i.e. is it a rolling contract?)


  235. adam

    Kaz, I have a screenshot which shows voic data & Messages Thats it. No Internet Usage left. All i want is my 11 days internet Usage back.

  236. Moderator: Kaz

    @adam – I have replied to you under the user name @ada.

  237. Moderator: Kaz

    @ada – Please ignore this message, we are still updating our systems. If you have purchased an All In One add-on for £15 or £25 you will have AYCE data for 30 days.

  238. adam

    I want to complain about why it says that i have to buy more internet when i have brought the all you can eat [it wants me to topup again to use the internet]?

  239. adam

    It says that i have used the Broadband usage & i need to topup

  240. ada

    Hello, It says that i had have used internet broadband uasge and that i need to topup again with 11 days remaining now i don’t have the all you can eat usage [its a rip off to say all you can eat when their is a limit]

  241. Moderator: Kaz

    @Paul Abbott – You just need to walk into your local Three Store or call us on 333, and we will send you a micro-SIM and then arrange for your details to be swapped over (this can take up to 24 hours from receiving the micro-SIM).

  242. Paul Abbott

    How do I order it for an iPhone 4? Need to get a microsim but cant work out how??


  243. Moderator: Kaz

    @Adam – It is unlimited for 30 days. Please click here for more information

  244. Adam

    That’s no true because it said that i had used the broadband usage with 11 days remaining.

  245. Moderator: Sedge

    @ Jon – Yeah it does :-) We want you to be able to use your smartphone for everything it’s designed for.

  246. Moderator: Sedge

    @ Adam – No there’s no limit on the all-you-can-eat PAYG tariff.

  247. Jon

    Does the all you can eat data include free use od Blackberry Messenger and Facebook on my blackberry providint i top up the reqiured £15 a month?

  248. Adam

    Hello, I would like to know if their is a 100GB Limit on Pay as you go All the data you can eat?

  249. Moderator: Sedge

    @ John – We don’t recommend that you put your PAYG SIM into a dongle but we don’t actively restrict it.

  250. John

    Will i be able to use all in one 25 on my PAYG huawei dongle?
    Because ive been told twice on your chat that i can HIREN VINDER

  251. John

    I have just been told twice on you chat help thing that i can use AYCE on PAYG with my huawei e585
    but i read here thats not the case please tell me if i buy all in one 25 on my dongle will i be able to use it?

  252. Lee

    A few people asked before but I didnt see a definite answer to if you can use the PAYG AYCE in the wireless mifi dongle?

    I work away from home during the week now, and need to make more use of my data allowance. I initially went with the contract I am on now with you because you listed it as *unlimited internet*. Anyway then it became 500mb, which is understandable, but annoying.

    Anyway long story short, I spoke to a chap within a 3 store, who told me that I could upgrade my contract to The One Plan, and get unlimited usage and should be around £30 (currently have the old HTC Desire). Phoned up today and got told that I cannot upgrade to the One Plan, even though on one of your other blog posts you specifically say existing customers could upgrade. Although they did tell me I could take out a new contract along side my current one with a new phone for an extortionate amount, which puts me in a bad place.

  253. Moderator: Kaz

    @CH – Just looked at coverage in your area. Yes a local mast has been affected at the moment. We are looking into it and will be fixed asap. Afraid I don’t have a date just yet.

  254. CH

    My phone has suddenly stopped working at home rendering it completely useless and affecting my business. Can you please advise if this is a temporary problem. My post code is (removed by mod)

  255. Moderator: Kaz

    @Danny – I don’t know of a limit on moving your number across networks. However we do not allow tethering on our AYCE PAYG plan so you would not be able to use it as a wireless hotspot.

  256. Danny

    I’m thinking on going on the PAYG all you can eat data but ive recently moved my number from Orange to O2 is there a limit on how many times I can move my number, and with my Desire HD can I use the Wireless Hotspot it provides using the Data?

  257. Moderator: Kaz

    @mark – Really sorry to read that you feel that way. Would you like me to arrange a call with someone in customer services who can discuss the whole situation with you. I will send you an email requesting account details, if you reply I will arrange a call.

  258. Mark

    Ok I chose the One plan. The positive, when the signal is strong it works, it’s great, generally good streaming rates, can watch live TV and most internet video with minimal problems.

    BUT, AND IT’S A BIG BUT. The coverage is poor. And becuase it’s a 3 G/ 3.5 G service, it means the text and phone often doesn’t work either. I don’t care that it says the phone is supposed to switch to Orange’s 2G network – as far as I can tell it doesn’t. Unless that H or G symbol is there – no service.

    I upgraded to an HTC desire, from a Nokia E71. It has worse reception too, with the antenna in the bottom half of the phone – WHY? So coupled with 3′s poor coverage, it’s a disaster. It often shows no bars of signal so I end up having to use the phone lying on the table. If you touch it or pick it up it loses service. That’s a joke.

    And I’m not talking about being out in the countryside. For example in the middle of the departures lounge at Gatwick airport. Couldn’t even send a text. Or while at the local gym. Everybody else is chatting away on their mobiles…no signal from 3.

    In the middle of London within a few hundred metres of Canary Wharf, for example SE16 5HG. Almost unusable.

    One final point, due to 3′s undelivered text policy. If you’re in a low signal area, texts are not delivered in a timely fashion. And after a few attempts the system clealy relegates them to very low priority and they do not arrive for hours sometimes not until the next day.

    Sorry 3, but overall you do not offer a good service and it seems you don’t care becuase you hide behind the indian call centre and make money from the high customer churn rate due to your headline “offers”

  259. Jason Potter

    All-you-can-eat data is absolutely pointless if you can’t have the content block removed. I’ve just called 3 in order to have it removed from my phone… I have Dell Streak (yes, a “smartphone”), yet I’m told I CANNOT have content block removed because Streak is not in 3’s list of smartphones. How utterly stupid can you get! I pay 3 money to access the internet – it’s totally WRONG that I am penalised in this way.

  260. Moderator: Kaz

    @Bazza – AYCE data on PAYG allows people use the internet on their phones without worrying about using up the data allowance. If you want to tether using your phone, why not sign-up to The One Plan?

  261. Bazza

    Whats the point of offering unlimited data if you cant tether it to to a PC or laptop. Your never going to use much on a phone.

  262. Moderator: Sedge

    @ Alex – Unfortunately not.

  263. Alex

    Is tethering to PC or using a SIM with the add-on in a 3Dongle allowed?

  264. Moderator: Kaz

    @Alex – There is no fair use policy on All You Can Eat data with PAYG.

  265. Alex

    Can I ask, is this “true” unlimited, or is it subject to a fair use policy (1-2GB)?

  266. Moderator: Kaz

    @stew – I have checked your postcode and a mast close is due an upgrade in the next 3 months. This will improve your coverage.

  267. stew

    Hi mod just in case I gave you the wrong postcode it is (removed by mod) the address is Horbury Bridge

  268. Moderator: Kaz

    @JulioG – Just checked your postcode and a local mast has a minor fault at the moment. Work is planned to get it resolved asap, hopefully within the next day or two.

  269. Moderator: Kaz

    @Stew – I’m afraid the postcode you provide was not recognised by our coverage checker. I have checked a postcode close by and there is a mast close by that’s due an upgrade in the next 3 months.

  270. stew

    Hi mod, every time I work at this postcode I lose all coverage on 3 network the postcode is (removed by mod) do you know if work is planned for this area?

  271. JulioG

    Dear moderators,

    At postcode (removed by mod) once again we had the same coverage problem as last month. We basically have very poor coverage inside buildings. This is happening since yesterday night as it was perfect yesterday morning. Is there any problem with a local mast again? I don’t own an iPad but if I did I wouldn’t be very happy with this lost of connectivity in regular basis.Can you let me know if you are aware of the problem and, if so, when will it be resolved?

  272. Moderator: Johanna

    @Ron – As we don’t allow tethering on PAYG we’d advise not to, if you want to tether then why not look at our One Plan.

  273. Ron

    im on payg with the £15.00 add on with unlimited data and tethering wotks perfect. Is this normal

  274. Moderator: Kaz

    @Wayne – I’m afraid that the only plan that we allow tethering is The One Plan. Sorry I can’t be of more help.

  275. Moderator: Kaz

    @Debs – Yes the all in one 15 add-on has all you can eat data which is unlimited.

  276. Wayne

    Mods: You keep saying tethering is not allowed on your PAYG AYCE plan, which is unfortunate, but kind of understandable. But what about your PAYG plan that is still capped at 500 meg? Surely if there’s a cap, if I waste it all on tethering, than’s my problem and no skin off your nose? So therefore, would it be allowed? Whether I’m to become one of your customers is dependant on your answer here.

  277. debs

    its says unlimited on the all in one 15 plan but what is the real limit. Have they got a cut off amount as not clear for our phones.

  278. Moderator: Johanna

    @Stephen Kinkaid – Thanks for feeding back your experiences. I’m sorry you received mixed messages when trying to cancel one of your contracts. I’ll pass your comments on to the Customer Services team.

  279. Moderator: Johanna

    @lee – No our PAYG package doesn’t support tethering in any form at the mo. Pop into a store to get a PAYG SIM or order online. It really is AYCE!

  280. lee

    Can i use tethering, and personal hotspot feature on iPhone with three AYCE data.

    Also how do i get a pay and go microsim – and is it really all i can eat will it be capped or slowed down?

  281. Stephen Kinkaid


    I have been with Three for 6 years on various contracts and I am still with Three for another 20 months on an iPhone contract. but…

    You really need to train your off shore customer services people better. It makes me HATE calling Three. I took out a 24 month contract on an iPhone 4 in December 2010 and I just called to Cancel my Mobile Broadband contract as I no longer need it as the One plan has unlimited data!

    Try telling Three you want to cancel. I get a gazillion questions and a load of lies as well:

    ‘Do you know if you cancel your mobile broadband you will not get the same speed on your iphone’

    That is rubbish! I have been using my iphone to tether for 3 months now and it is perfect! Same speed as mobile broadband

    O and he then offered me half price for a year. I said I do not need half price for a year I can tether with my iphone. he said but that means you cannot make calls at the same time! Again rubbish…. why would I need two devices that can connect my laptop to the internet. I can use my iphone to tether very well thank you. Try telling that to your cancellations department.

    I actually had to get angry and tell him I was not trying to leave Three. I told him I have been with three for 6 years now on various contracts and I still have an active contract. Why o Why can your retentions team not accept that….I then got placed on hold while he finally processed the cancellation request after asking for his name. O and he never gave me his name i just got placed on hold.

    Please pass this comment on. NEVER have I had good customer service from your off shore call centres. The one thing that really frustrates me about three


  282. Moderator: Johanna

    @Stuart – Yes you can tether on The One Plan :-)

  283. Stuart

    This looks awesome and think in definitely going to switch over to 3.
    I have a question about the pay monthly AYCE, on this plan I am allowed to tether…can I use that sim in a mifi to connect my laptop and tablet to the net? I dont see a reason why not and if I’m allowed to tether anyway. And if not, what would then be the difference if I just used a spare phone with the sim card using the hot spot essentially turning my spare phone into a mifi. Thanks so much

  284. Cragro

    Thank you for being so quick and clear with your reply. I have a netbook with a 3G card slot in it. All you have said to my numerous questions is that tethering is not allowed. But since this is not tethering as there is no phone involved I take it it must be allowed.

  285. Moderator: Johanna

    @Alex – All-you-can-eat is the term we use to describe our data allowance, which is limitless on both The One Plan and with our PAYG all in one add-ons. If you’d like to tether then yep feel free to do this on The One Plan, our PAYG package doesn’t support this though.

  286. Moderator: Johanna

    @Tony – Yep using your PAYG SIM like that does violate the Ts&Cs I’m afraid, as it states it’s for Smartphone use only. Check out the link to the Ts&Cs here. The line you are after is: “More info on All in One Add-ons: Ideal for your Smartphone. Add on will last 30 days. Tethering a phone to a laptop for Internet use is not included in this deal.”

  287. Kev

    Can you please introduce a PAYG tethering addon, say 500mb for £5. you have led the way with this and your other addons,time to move the boundaries again with “the 3 PAYG tethering addon!”


  288. Alex

    If I only use say less than 500 mb of data a month and want to be able to occasionally use light tethering once or twice a month when travelling, what can Three offer me? Is my only option the 12 month One Plan at £25 a month? You state for the One Plan you want people to use their smart phones however they like, yet you’ve used the same ‘All You Can Eat’ description for data on payg yet imposed restrictions. Seems like just marketing to me which is disappointing when you look into the details. I’d like to know if Three have any plans to allow tethering, even having an add on which can be purchased might be an option. You should at least offer something. I understand O2 are now allowing tethering as part of their data bundles.

  289. Tony

    Question 1:
    Does the use of PAYG All-you-can-eat sim card on a 3G enabled laptop (i.e. laptop with built in 3G module, no tethering via smartphone or dongle) violates the terms and conditions of ‘no tethering’?

    Question 2:
    Can you forward the link for terms and condition regarding PAYG All-you-can-eat plan where it mentions about tethering terms? Many thanks for you help!


  290. Moderator: Kaz

    @cragro – We appreciate this is slightly confusing. The One Plan is currently the only plan that allows tethering. The PAYG AYCE deal we are currently offering is a different proposition and does not allow tethering and therefore the use of a smartphone in this way would be outside of our terms and conditions. We’re keen for you guys to make the most of AYCE data on PAYG but we don’t support tethering on this plan.

  291. Moderator: Kaz

    @steve day – The One Plan is a different proposition. The PAYG AYCE deal we are currently offering does not allow tethering and therefore the use of a smartphone in this way would be outside of our terms and conditions. We’re keen to for you to guys to make the most of AYCE data on PAYG but we don’t support tethering on this plan.

  292. cragro

    I find this whole thing extremely dubious. Everywhere AYCE is mentioned, all that 3 say is “unlimited, no restrictions”. This is the *only* page on which I can find a reference telling me there’s no tethering on PAYG. So I’m glad I searched thoroughly and didn’t waste my money.

    But what is permissible and what isn’t? A hand-waving term like “tethering” seems like it hides many potential pitfalls. For example, what if I put my PAYG AYCE sim into a modem? Then that’s definitely not tethering by my definition. What about if I then use internet connection sharing to share to another computer? I’m sure 3 would have qualms about that, and yet it is NOT tethering. What if I hook it up to a switch and share with a dozen computers? Still not tethering. But putting it into an iPad is OK? How about an iPad running linux? Please clarify exactly what is or isn’t allowed.

    Oh, and on the presumption that “computer” will come up in the answer, please define the difference between a computer and a phone. How about a tablet? A tablet that’s NOT running iOS? A UMPC running Android? A UMPC running Ubuntu/windows? An Android netbook?

    Or does it simply become a game of not tripping your detection system? In which case can you tell us what you’re looking for? A NAT? Bridging?

  293. steve day

    For goodness sake what is wrong with tethering, if contract people can tether why on earth cant Pay as you Go customers Tether…come on you people at 3 make sense here! I pay £15 pouds a month for 500mg at the moment with three and I have tethered it all, so why cant I continue to tether now the data is all you can eat….

    Please make sense or you will lose customers!

  294. lesley

    thanks Sedge, you’ve put my mind at rest to maybe at least to try this tethering thing, just got to read up how! Having said this can you now tell me, as normally if I bought an ipad 2 it would primarily be for holidaying, so only be used on wi-fi, and in this country at home or friends home, the odd times I may need internet outside would the tether be my answer? As at the moment fianaces are at a premium and I don’t know if a 3g ipad would be a necessity, as I don’t think I’d get my moneys worth as I don’t live on the internet, facebook etc. I suppose I could buy one that takes a sim, maybe pay as you go so that if I could afford the extra, I could use it, but If I can ask do I really need the 3g ipad if i am able to tether is there any pros and cons. Many thanks your help is truly appreciated. Lesley

  295. Moderator: Sedge

    @ Lesley – Thanks for getting in contact Lesley. It can all get quite confusing can’t it? :-) Just to clarify as you’re on our all-you-can-eat pay monthly One Plan you are allowed to tether. We want you to be able to use your smartphone and not have to worry about the bill at the end of the month. Let me know if you have any other questions.

  296. lesley

    please can you tell if I bought an I-pad am I allowed to tether it under my all you can eat contract, a guy in a 3 shop suggested it, and as I had never heard of it was interested, thanks to my 3 contract I now use the internet on my I-phone4 with confidence of no over use ( even though you would lie on your backs laughing if you saw how little I use of my contract ) saying that you’ll realise that I don’t want to do anything that is either not included in my contract or illegal. I did see something on the internet to suggest that 3 were to allow it. Is this an o.k thing to do?

  297. Moderator: Sedge

    @ Joho – We can’t confirm the dates of the upgrade I’m afraid but if you call 333 they’ll be able to discuss it with you in more detail.
    Just worry about what you’re up to and we’ll worry about them ;-)

  298. joho

    Hi kaz and thanks for the answer any idea when the upgrade is?
    and about the tethering i mean if someone is and you know then what exactly do you do?

  299. Moderator: Kaz

    @Joho – Just taken a look at your postcode and it seems that your local mast has a congestion issue, however there is a planned upgrade for this mast. Regarding tethering on Pay as you Go AYCE, we’re keen for you to guys to make the most of AYCE data on PAYG but as we don’t support tethering on this plan we have imposed controls to monitor whether this takes place.

  300. joho

    hi can you tell me if there is a problem with the mast at (removed by mod) because it seems to have been very erratic lately

    and can you explain what happens if someone tethers and there not supposed to please

    it was posted on March 14, 2011

    thanks :)

  301. Moderator: Johanna

    @joho – I’ve done a search and can’t see any questions from you…If you re-post I’ll happily take a look.

  302. Moderator: Johanna

    @dave – thanks for your comment. AYCE data simply talks about the amount of data you have. As you’ve read the way in which you can use the data varies slightly from The One Plan and PAYG. Sorry you find this confusing.

  303. Moderator: Johanna

    @Stew – I’ve checked your postcodes and the first one should be fine, no issues at all, so if you are still experiencing poor coverage here you’ll need to pick this up with CS now. The second and third postcodes both have March 28th and May 23 as fix/upgrade dates.

  304. joho

    hi could i get a answer to my questions please

  305. dave

    @mods – This is an interesting deal and the no tethering appears to be completely unenforceable as there are questions here about your definition of AYCE on contract being everything you can use, so using it on PAYG to mean something VERY different is misleading advertising

  306. stew

    Hi mod, just asking if the mast upgrade has taken place on the one’s that supply signal to [removed by Mod]. As you stated that work was being done on them on the 10th and 14th March however the network coverage hasn’t improved for me at all, I’m still faced with No Service for a lot of the time, I’m lucky if I can get on this blog as I constantly struggle with no network or if I’m lucky roaming on Orange

  307. Moderator: Kaz

    @Pete – is our official Facebook page, I will look into this site, thanks for letting us know.

  308. Pete

    @Mod Kaz – just realised that the site on facebook I went to was not three UK…I’m assuming that on facebook is not you..?

  309. Pete

    @Mod Kaz – Yeah I thought so…so why is there 2 comment adverts on your facebook page advertising a free sim which has free calls to anyone on 3, free text and internet which last for 90 days.

  310. Moderator: Kaz

    @Pete – You can purchase a 300 3to3 add-on for £5 on PAYG which will give you 300 minutes which will last 30 days. However, this is on top of the main Top-ups.

  311. Pete

    @Mods – can you tell me if you get FREE 3 to 3 calls on the PAYG tariff…? If so how many free minutes per month…?

  312. Pete

    Had a Lady from the executive office up in Scotland call me today ref; the lack of signal in My mothers house in Leicester…apparently 3 have had the roaming part of their reception turned off since November 2010 in Leicester and that along with possibly to thicker walls in my Mothers house blocking the signal maybe is the causes of lack of signal to my Mothers 3 phone when she’s in her house…and no plans to up the signal or anything else in the near future so my Mothers stuck with poor signal in her house.

  313. stew

    @vinay, there is a report in last weeks Wakefield Express paper all about o coverage for any mobile network at pinderfields hospital. As for my coverage issues it is going from bad to worse as I frequently have No Coverage on my phone and also No Network Attachment

  314. Moderator: Kaz

    @Pete – It’s best for me to get some more account details from you so we can investigate your issue in more detail. I will email now to request these details. Once I have the account details I will ask CS to call you.

  315. joho

    hi can you tell me if there is a problem with the mast at (removed by mod) because it seems to have been very erratic lately

    and can you explain what happens if someone tethers and there not supposed to please

  316. Pete

    @Mod Kaz – This has been going on since I introduced my Mother to 3 in or around September/October 2010, I’ve mentioned this a couple of times before on the PAYG Blog and I’ve contacted 333 customer services and spoke to technical support man who said that the signal was being piggy backed on an Orange signal, also mentioned that there was to be some sort of power upgrade in 6 months time…not sure on that story…Ive also been told that the brickwork in the house maybe to blame being 9″ double brick but if my wife stands next to me in my Mums front room, my wife being on Virgin, she can call out where as my Mum nor I who are on 3 cannot get a signal. I don’t know if this is true but I was told that Orange had dropped 3 piggy backing them I mean and that had happened in the last couple of weeks which would make the problem of my Mum not getting a signal even worse. Whatever it is a pain in the backside for my Mum who has to go around the house or outside of her Close to make a call. I need to get it sorted somehow.

  317. Moderator: Kaz

    @Jon111 – Thanks for your comment. The PAYG AYCE deal we are currently offering does not allow tethering and therefore the use of a smartphone in this way would be outside of our terms and conditions. We’re keen to for you to guys to make the most of AYCE data on PAYG but as we don’t support tethering on this plan we have imposed controls to monitor whether this takes place. The One Plan does allow tethering because it’s a different proposition.

  318. Moderator: Kaz

    @Pete – Thanks for supplying your postcode, I have checked and can’t see any reason why coverage should be affected. All the local masts are working ok. There should be indoor/outdoor coverage. How long has this been going on?

  319. Pete

    @Mod KAZ – My Mothers full post code is (removed by mod) in Leicester…Thanks

  320. Moderator: Kaz

    @Kris – It’s probably best that I ask someone in CS to give you a call regarding this, we do not have access to account details. I am sending you an email to request some account details so I can arrange a call back.

  321. Moderator: Kaz

    @Pete – To investigate your issue I will require the full postcode. If you can supply it (I will not publish it) I can look into coverage in your area.

  322. Jon111

    You guys at Three have messed up bigtime here. I bought my Three Phone at the weekend and by reading this have just noticed ‘tethering is banned on PAYG’

    So, after reading the blog and seeing “All You Can Eat – No Limits including using tethering”

    What you’re now saying is we’re back to the LIES of LIMITED UNLIMITED again ? It certainly looks that way.

    Whats different from MY PAYG £25 compared to someone elses PAYM £25 ? Thats discrimination because I cannot get a contract ? This is disgustingly wrong and totally out of order.

    Why have you messed up so badly and told people A-Y-C-E when in actual fact its LIMITED?

    I intent to complain profusely about this discrimination and now what do I do with this phone? I dont want it now.

  323. Kris

    I bought an iPhone 4 last year with the £30 a month contract (internet texter 500), however, I’m quite frustrated that I cannot change my price plan to the One Plan. When I purchased the contract, the deal did not exist – if it had, I would have defintely opted for the £5 extra. I rang customer service and they insist that I have to take a new contract if I want the One Plan! This is ridiculous and absolutely unfair, especially since your site itself states that:

    “You can move to one of our selected price plans of equal or higher value at any time during your contract”

    I am seriously upset that I cannot do anything about this. The 500 minute allowance I have now is just not enough. Please can something be done about this. I have three phones on Three and I would like to keep it that way.

    Thank you,


  324. Pete

    @Mods – I need you to look into a problem my Mother’s got with her 3 phone…she has nil, zero, nothing, no signal strength on her phone at her address…the post code is LE3 in Leicester. My mother is 77 years young and so I need to keep in contact with her at all times so would appreciate your assistance in this matter, her signal is fine at my post code LE10.

  325. Moderator: Kaz

    @JulioG – Yes your closet mast is faulty, there is some planned work today to fix the issue. Please let us know next week if you are still having issues.

  326. JulioG

    Hello mods, sadly my Galaxy portal has to rest again next to the one particular window of my flat as it used to happen before the last years famous network boost. This is because if I move it around the house I bearly get any signal. There must be some trouble with one of the mast around the area or something because up until yesterday everything seemed to work fine. Can you check if there is anything happening in the following postcode: (removed by mod)?

  327. Moderator: Johanna

    @David M – We don’t have the ability to look into individual accounts but the way the add-on works is that the money is debited and then credited. If you do get charged let us know and we can arrange for this to be taken off.

  328. David M

    I am on the one plan and as fantastic as the all you can eat data and Internet tethering is I do have an issue with the content filtering Thingy in place, back in December I phoned customer service as per a suggestion that x-series silver would be made free on my account to overcome the filter they did waive the charge but last months bill the charge was applied again so I rang CS again who have now apparently waived it indefinitely once again but I am father sceptical about this and was wondering if one of the mods would look into it to make sure this will be the case as well as my account not showing that it is in fact all you can eat but is showing limits I would appreciate this.

  329. Moderator: Johanna

    @fred – Tethering is only supported on The One Plan, which includes The One Plan SIM only tariff. Thanks for your feedback on this.

  330. Moderator: Johanna

    @Vinay – Sorry you’re disillusioned. Just to clarify our Executive Office isn’t our Chief Exec’s team… I’ve checked our service checker tool and can see that there are 2 planned mast upgrades – March 14 and then another on May 23.

  331. fred

    How much is a tethering add on then? Is tethering supported on the 30 day sim only with 1GB data limit? Not all of us want to sign up to a 12 month one plan contract. I’m just loioking to have tethering as an option in case of emergency or for seldom use whilst travelling. I have no desire to tether regularly. I’d probably prefer this new plan if you provided a high data limit but allowed tethering. Offering say 5GB would still blow away the competition.

  332. vinay

    great to hear stews postcodes masts are being upgraded. looks like my signal will improve too as i seem to work in the same postcode based on what he has said earlier on the htc desire threads. right now the signal is next to non existent in the new pinderfields general hospital (the main referral hospital for wakefied, pontefract and dewsbury and surrounding areas) at wakefield [removed by Mod} and surrounding postcodes. [removed by Mod]. i gave up chasing on the issue as network team said no upgrades planned for the next year atleast, this was in may 2010. was exploring into moving to other networks as my contract expires in august i think, but will now wait to see how the mast upgrades work but dont have much hope based on what i was told by the network team and chief exec team around may june 2010 for network upgrades for the area. been with three for almost 5y with 2 contracts through out. no point even thinking of an all you can eat data plan if there is next to no signal at work bang inside the major town for the area.

  333. Moderator: Johanna

    @reedy – The PAYG AYCE deal doesn’t allow tethering and therefore the use of a smartphone in this way would be outside of our terms and conditions. We’re keen to for you to guys to make the most of AYCE data on PAYG but as we don’t support tethering on this plan we have imposed controls to monitor whether this takes place. If you’d like to tether then why not look at The One Plan.

  334. Moderator: Johanna

    @stew – I’ve had a look at your postcodes for you and the 1st postcode – there’s a mast being upgraded on March 14, 2nd postcode – the same upgrade will also impact this postcode and another upgrade taking place in May on a diff mast. 3rd postcode – Work is being done on a mast on March 10. Keep us posted with any improvements you notice.

  335. reedy

    whats to stop me using the wifi hotspot option on my ip4 and then using my ipad to piggyback why not just allow tethering on all plans as im sure it cant be actively policed unless huge amounts of data are being used ?also has 3 changed at all i know it was years ago i was with 3 are you now any better as it was shocking way back than ta

  336. Moderator: Johanna

    @Jake – Just been chatting to devices about this and they’ve said to try – Internet Services -> Options -> Advanced -> Connectivity -> Default homepage (change this)

  337. Moderator: Johanna

    @Jake – Just looking into this for you…

  338. Moderator: Johanna

    @aldo – Thank you for flagging this to us, I’m afraid it isn’t accurate – the PR team are on the case to see if we can get the info updated.

  339. Simon

    Great news – well done 3.

    I suppose the PAYG on 3 tariff had to be improved at some point, so I guess this will do ;)

    Seriously though, since 3 actually provide 3G coverage here (unlike a.n.other provider) unlimited/AYCE data for £15 will do very nicely thank you. That being said, I’m with jackie; I just hope the network’s up to it – I mean, the coverage here appears to have been running on reduced power since new year as it is.

  340. Thomas Glynn

    A truly outstanding move from Three, this covers exactly what I need. Thank you kindly for this.

  341. Pete

    Thanks Johanna! Yes I just started using PAYG , so I’ll just go ahead and order the new addon.

  342. Moderator: Johanna

    @Pete – If you’re on our PAYG plan launched in September last year just purchase All in One 15 or 25 and you will get AYCE data – it will take a while for our systems to update and reflect this.

  343. Pete

    I’m on PAYG and would like to start using the new PAYG AYCE — do I need to do anything, or can I just purchase the add on online as I usually do? I checked and it doesn’t give the new info, but perhaps that is just because THree hasn’t updated the site yet?


  344. stew

    Hi mod I think I am a victim of over capacity on your network, three areas where I had good coverage are now intermittent and I have wasted a considerable amount of data allowance today by 3 dropping out when I’ve been downloading important documents, after four attempts and nearly 400mb of data wasted which I am paying for I am finding a degradation of service in three areas which were good before. The areas are [removed by Mod]

  345. aldo

    Is the article incorrect? It seems to suggest a Three spokesperson has said
    “The all-you-can-eat allowance includes the option of tethering….” and the article is about the new payg plan

  346. Jake

    Have just got a W995 which is unlocked and debranded. so when i go to internet it has sony page on, have downloaded Planet 3 but have to bookmark it then go to it. any way I can have that as my default page when I click on the internet?

  347. Moderator: Johanna

    @Mike E71 – What an idea ;) We’ll put it to the table when the manufacturers pop in ;-)

  348. Moderator: Johanna

    @Andrew Woodvine – Check out the teething problems in our One Plan post. The guys on here alerted us to a few teething problems and helped us to put a fix in place by providing their account details and info detailing their experiences.

  349. Moderator: Johanna

    @Pete – AYCE is only available on the PAYG plan launched in September, so not on 3Pay. If you want to make the switch give 333 a buzz.

  350. Moderator: Johanna

    @Lloyd Parchment – The only thing that’s changed is introducing AYCE data, so no 3to3 calls I’m afraid.

  351. Moderator: Johanna

    @stew – oh right, sorry I always thought you were PAYG :-)

  352. Moderator: Johanna

    @Sarah – Thanks for your lovely feedback :-) There’s not a known issue with sending and receiving SMS. Give 333 a buzz, but if you don’t have any luck then come back to us and we’ll see what we can do.

  353. Moderator: Johanna

    @Shaun McGill – Well glad we’re offering you a number of affordable solutions :-)

  354. Mike E71

    To play Devil`s Advocate – for a moment..

    It seems a very tiny percentage of people were doing 24/7 downloading on other networks – and this ruined it for everyone else, regarding data allowances. If all of the `24/7`s migrate to Three, it might allow other networks to give a better service to regular users who want reasonable data and also a *reliable phone service*.

    Yesterday we couldn`t get a phone connection on Three, to each other with our E71`s – my wife having gone inside a shop on a retail park. Then I spotted her 100yds away waving the E71 aloft as a sort of semaphore – phone glinting in the weak March sun.

    Perhaps with a little effort we could learn to flash Morse Code to each other using the stainless steel phone casings – so thoughtfully provided by Nokia.

  355. Andrew Woodvine

    In his blog post Simon said “Although we’ve had to overcome a few teething problems for some of you…” I appreciate his honesty (how many other networks admit to problems?) and I am curious to know what the teething problems were?

  356. Pete

    @Mod – any chance of an ayce add on for us on 3Pay..?

  357. Lloyd Parchment

    Do you get free 3 to 3 voice calls with the PAYG AYCE package as you do with the monthly contact plan?

  358. stew

    Hi Johanna, I’m on the £10 per month sim only deal

  359. Sarah

    Love the one plan. I’m very happy with it. Not really happy today though. My friend’s been sending me texts all day and i’ve not received any of them. I’ve reset my phone but still not receiving them. Any idea why?

  360. Shaun McGill

    I have just moved 2 contracts from Vodafone to SIM only on 3 and have been more than pleased with the pricing, service and especially the coverage.

    However, All In One 15 is now better value than my SIM Only 300 plan which offers the same texts and calls, but only 1GB of data. So I guess I may as well move to PAYG. Never seen than from a mobile operator before.

  361. Moderator: Johanna

    @Jackie – Thanks for your feedback – we’re confident we can support this but keep us posted on how you get on.

  362. Moderator: Johanna

    @Greg Draven – No I’m afraid you can’t do this on our PAYG package but you can on The One Plan.

  363. jackie

    It is a good news for people who might think of switching for this payg plan, but for the one plan user like me im kind of worried. Justifying that extra £10 do give us tethering etc seems fair, however with more and more people joining im afraid the network infrastructure will not be able to handle it, and in the end it will shape up the traffic eventually it becomes unuseable, this is three who have to over come sometime later, if it is successfull it will becomes very competitve and other networks will have to follow this ayce trend or to lose their customers. Anyway good luck three, don’t let us down!

  364. Moderator: Johanna

    @Nif – The sim card provided with The One Plan tariff is designed for use in your smart phone. Whilst it may be possible to use in a dongle, we provision the SIM card for and recommend its use in smartphones.

  365. Moderator: Johanna

    @George – No I’m afraid we don’t allowing tethering on our PAYG packages, however we do allow tethering on our One Plan… AYCE data has no limit.

  366. Greg Draven

    Ohhhh I have a question.
    You have qualified that unlike AYCE on the One Plan, PAYG AYCE does not allow you to tether, however can you use your Desire HD or Z as a Wifi hotspot with the PAYG AYCE data?



  367. Moderator: Johanna

    @Greg Draven – Hello twitter friend :-)

  368. Greg Draven

    Well done guys.
    My wife and I have been with you pretty much since the beginning, and we are glad we have stayed strong.
    Keep it up dudes.


  369. George

    As i have seen the new ayce plans from three (one plan) today for payg i would like to join however i have a question……

    An iPhone 4 running iOS 4.3 has the ability to turn into a wifi hotspot using the networks 3g internet (TETHERING). will this be allowed on these new payg plans from three?
    If so is there any restrictions on how much data i can use? as i would like to use this as my main internet connection at home.

  370. Moderator: Johanna

    @Marvel – Thanks – very pleased you think so :-)

  371. Moderator: Johanna

    @Stew – aren’t you on Three PAYG anyway?

  372. Marvel

    Well done Three for setting smartphones free! I will be leaving T-mobile to join Three for the great offerings of the One Plan. Truly unlimited internet is amazing. While all the other networks have cut down from 500mb – 1GB. Show them how it should be done!

  373. stew

    Aaaahhh! You had me until I read no tethering shame that

  374. Moderator: Johanna

    @Khairul Islam – Thanks for your feedback, we are being explicit when anyone asks the question :-) Unlike other networks we do allow tethering on The One Plan.

  375. Moderator: Johanna

    @Dean – Thanks for your question but no this is the voice PAYG.

  376. Moderator: Johanna

    @Gary Moncrieff – Glad you approve :-) Hmm, hope you can come back to us at some point…

  377. Dean

    Will this apply to the Three MiFi plans?

  378. Nif

    Can I use one of these PAYG sims in a mobile internet dongle?

  379. Khairul Islam

    That’s a real shame. I was thinking of switching from giffgaff, who offer the same as you in terms of internet.

    I think you should edit the blog to make it crystal clear that tethering isn’t allowed. The term “on your phone” doesn’t explicitly prohibit tethering.

  380. Moderator: Johanna

    @Ben Lloyd – It Really is… :-) We’re doing our best to make sure that all of the places where we refer to the data limit are updated as quickly as possible, but we can’t tackle them all at once, so please bear with us. Until April Pay As You Go customers who convert to an All in one 15 or 25 Add on will see 81920MB (80GB) in My3, but that’s just because we haven’t been able to reflect All-you-can-eat data in the system yet.

  381. Moderator: Johanna

    @Khairul Islam – No, I’m afraid not. All in One 15 & 25 is designed for people to use the internet on their Smartphone or 3G phone.

  382. Ben Lloyd

    Is it REALLY all-you-can-eat, or is it like Tesco’s offering which gives “Unlimited” data allowance so long as unlimited is less than 1GB?

  383. Khairul Islam

    Is tethering allowed as part of it?

  384. Moderator: Johanna

    @Alex Whiteside – Glad you approve of our new PAYG :-) I’m afraid we don’t have any plans to introduce AYCE data on our other tarriffs – but it is available on SIM only One Plan.

  385. Moderator: Johanna

    @Al – No I’m afraid there are no plans to introduce AYCE data on our other tariffs.

  386. Alex Whiteside

    How will this affect the pay monthly SIM-only plans? Right now if you’re on the £15 pay monthly plan you get less data than somebody putting £15 into a pay-as-you-go plan. That seems a little odd.

    Not that I’m complaining of course, if I wasn’t on contract I’d be all over that PAYG offer.

  387. Al

    I’m not on the One Plan, I have some kind of 500 meg internet addon (with my contracts). Any idea if AYCE internet is coming to that too? Or will I have to wait until my next contract?

  388. Gary Moncrieff


    Real shame I cant get 3G where I am are else I would be back.

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