At the end of last year when we originally launched At the end of last year when we originally launched The One Plan, there was one key thought that really guided us. It was what our customers were telling us they desperately wanted, but that the mobile market wasn’t providing.
That thought? Peace of mind.
We knew that for many, the language of gigabytes, megabytes, data and downloads was a foreign one, and one that you didn’t want to worry about learning. Not only that, but you needed confidence that your price plan had you covered; that no matter what, at the end of the month, there weren’t going to be any nasty surprises.
So The One Plan, with its 2,000 any network minutes, 5,000 Three-to-Three minutes, 5,000 texts and all-you-can-eat data, was born.
Nearly a year on, and The One Plan is still our most popular Pay Monthly plan. Over 80% of people signing up to it on Three do so because of the all-you-can-eat data and the complete and utter peace of mind that it gives them.
So, from 7th October, we’re giving everyone the chance to take advantage of all-you-can-eat data. Our existing customers will be able to add it to their Pay Monthly handset plan for just £3 a month. And for everyone else we’re launching a range of new all-you-can-eat tariffs available from £18 per month to sit alongside some of our existing Talk and Text plans.
The new Talk & Text plans, which start from £18 per month with a smartphone, are:
Talk 300, Talk 500 or Talk 900, all with all-you-can-eat data give you:
- 300, 500 or 900 minutes or texts
- All-you-can-eat data
Text 100, Text 300, Text 500 or Text 900, all with all-you-can-eat data give you:
- 100, 300, 500 or 900 minutes
- 5000 texts
- All-you-can-eat data
If you’re an existing customer, everything else on your plan stays the same, including our policy on tethering. Same goes for the new plans – if you’re using all-you-can-eat data you’ll still only be able to tether on The One Plan. More info on that here.
So put the date in your diary – the 7th October. It’s the day that all-you-can-eat data becomes available from £18 per month on a Pay Monthly plan (or an extra £3 per month if you’re already with us).
We’ve invested heavily in our 3G network to make sure it’s in the best condition it can be to meet your smartphone needs, and it gets bigger, stronger and faster everyday. We’re even rated No. 1 network for smartphones – best for overall quality, value and ease of use*.
Our new plans are designed to give you every opportunity to use our network to its full potential, without the worry of a bigger bill. And we hope that from the 7th, that’s exactly what you’ll do.
*All figures are from the independent YouGov Smartphone mobile internet experience report wave 7 (June 11). For more information go to www.three.co.uk/awards
502 Responses to All-you-can-eat data, now for all customers.
Moderator: Johanna 08/04/2013
@Sara Richards – I’m sorry you had such a shock! This is something the customer service team can look into for you, available on 333. I’m afraid we don’t have access to your account. If you’d rather not call, tweet @ThreeUKSupport and they’ll follow you so you can direct message and share your account details.
Sara Richards 05/04/2013
I am really angry and confused about my last bill. I normally pay around £35 pm but last bill was £135.. I thought I had a capped usage credit limit of £20. This is what I was told when I signed the contact. I have never actually gone over around £45 so this was shocking. I received a message from “three” stating that I “had nearly used up my credit limit” in which case I checked and I still had over 200 minits available so again I am now shocked and disputed to see what has happened. I have 3 contracts with three and have been a valued customer for over 5 years. I am now contemplating changing my network providers when my contacts finish. Could you please get back to me ASAP. Thank you