Going on your holidays any time soon? Worried that you might need to keep your phone switched off to avoid running up a big data bill? Well, worry no more. From today, just in time for summer, all our Pay Monthly Phone customers will be able to enjoy the best of the internet on their smartphones while in the EU, without the fear of running up a massive bill.
Introducing our brand new Euro Internet Pass, designed to let you browse, tweet, update and upload for just a fiver a day. No more hunting for internet cafés, no more searching for WiFi hotspots. The Euro Internet Pass gives you the benefits of the internet, without any of the hassle.
We’ve made the pass really simple to get. Before you go, check that international roaming is activated on your account with us. When you arrive at your holiday destination, we’ll text you a link that takes you directly to a mobile page for the Euro Internet Pass.
Then all you need to do is check the settings on your phone and switch data roaming to ‘on’, turn off your push notifications (they’re the alerts that tell you things like when you’ve got an email, when it’s your turn in a game or when someone’s tagged a pic of you) so that you’re not using data before the pass is activated, and click the link in the text. Just follow the instructions, and you’re away. Internet on your phone until midnight that day (UK time).
You can also check in advance that your holiday destination is definitely covered here.
As always we’re keen to get your feedback, so please share any comments, questions or thoughts below and happy holidays!
335 Responses to Introducing the Euro Internet Pass.
Moderator: Lauren 16/05/2013
@Aaron – yes, it’s only not available on mobile broadband packages or pay as you go.
Aaron Joshua Gleeson 16/05/2013
Can you use this on a rolling one month phone contract?
Thanks
Moderator: Nicki 13/05/2013
@Matt richards – Hi there, the Europass will remain valid even if you move networks (or even other included countries) up until midnight UK time
Matt richards 11/05/2013
Hi just wondered if while abroad you change network ie better signal on another one does the europass stay valid? for example I got it while on orange then moved to movistar in Spain.?
Paul 10/05/2013
Thanks Lauren customer services sorted it out for me at their end, was a glitch evidently! Back on line now
Moderator: Lauren 09/05/2013
@Paul – are you connected to wifi or using any data saving apps such as Onavo? Have you tried rebooting/resetting your network settings?
Paul 08/05/2013
I’m having exactly same problem as Gareth below, fine yesterday, but now I can’t buy it says about only for pay monthly customers. Have not reached credit limit. Help!
Moderator: Johanna 29/04/2013
@Darren – Sorry you’re having issues buying the EIP. There’s some info here. You can also access the pass on mobile.three.co.uk/europass in your phone’s browser.
Darren 27/04/2013
Hi, I am in Spain and trying to buy a EIP online but it is not giving me the option or letting me do anything when I go through to the international age on 3. Can anyone help?
Moderator: Johanna 08/04/2013
@Chris – If you plan to use data throughout a whole month in France then the EIP is the best option. If you ring 333 in advance and explain your plan I’m sure they can arrange it to be uncapped.
chris 08/04/2013
I read this is capped at. 49 £ per month, does that mean I can still use the internet after I have used 10 daily passes ? I am in France for a month what is my best option?
Moderator: Johanna 08/04/2013
@Mark – We are quite clear that the pass is for browsing, networking, emailing… you can stream but it’s not something we promote with the pass.
Moderator: Johanna 08/04/2013
@Kevin – You may be charged, but if you haven’t used it you should be able to get a refund by calling 333.
Mark 07/04/2013
A speed test will indicate around 2 Mbps which I’m happy with but any kind of digital download is hugely throttled. This is not a service. I will be demanding a refund when I return home
Mark 07/04/2013
Might be unlimited but it’s massively throttled. Listened to 2 songs then it will play 2 or 3 seconds of a song then wait for about 10 seconds. Not worth the money at all. I know it’s not designed for streaming but get real. People want data and bandwidth and there is no way that its unavailable. They just throttle it because they can
Kevin 06/04/2013
Hi, I’ve pressed “buy now” on the europass website by accident as I’m still in UK now and I was just trying it out. In this case will three still charge me on my next bill? I haven’t receive any text messages or emails whatsoever since then.
Ellie 05/04/2013
@Zoe lowdon – Hi Zoe, sorry to hear your husband is having issues with the Euro Pass. Unfortunately we can’t activate this from here I’m afraid. If you speak to the team on 0843 373 3333 they can look into this for you.
zoe lowdon 04/04/2013
My husband is in Portugal and has tried to add the euro pass to no avail. It says you have to be a pay monthly customer to do this (which he is and has been for 4 years) I have called and had the zero credit limit lifted, called again to be told they will send another link, turned the phone on and off, reset the internet settings checked there are no apps such as onavo running any other ideas?? He’s using a Sony Xperia Z. Its going to be costing a fortune with having to keep switching data on to try again and texting and calling me to try and sort it
Moderator: Lauren 02/04/2013
@Russell – we don’t cap speeds abroad, we can’t guarantee speeds are you’re not using our network.
Russell 01/04/2013
Hi was in France a few days ago and I couldn’t get any faster than 2Mbps Download & 2Mbps Upload. I presumed there would be no cap, unless this is down to the French networks?
(My phone is a Samsung Galaxy S3 and I was on H+ signal)
Moderator: Johanna 28/03/2013
@Jas – Yes I’m afraid it is true, it’s for phone plans only.
Jas 27/03/2013
I have been told by your support line that I cannot use the europass with my iPad despite the fact that I am on a monthly contract for my three sim. Is this true and if so why????
Moderator: Johanna 19/03/2013
@Aaron G – Not just at the mo it won’t but there is a phase 2 for the pass with all feedback considered.
Aaron G 19/03/2013
When will this be available on Pay As You Go?!
Moderator: Johanna 13/03/2013
@AJ – Glad you liked the Euro Internet Pass. You can double check in your My3 account
Any issues, give the team on 333 a shout.
Moderator: Johanna 13/03/2013
@Aaron – Have a chat to the team on 333 and they can check this out for you. The Euro pass, expires at midnight UK time each day but you should receive a text letting you know.
AJ 12/03/2013
Any idea how I check I was not charged for data roaming?
Think the best reception I got with the package believe it or not was on the ICE train between Berlin and Hannover apart from that, I wasn’t impressed with the local partner.
I did appreciate Three helping me get connected for voice calls and txts though.
Aaron 12/03/2013
What the hell is this garbage doing on my phone bill …so I get done for this, AND for data usage whilst i’m away? So what’s the point? To basically shaft everyone for the slightest bit of data they use. 3 in ripping their customers off shocker.
Ellie 12/03/2013
@AJ – We’re really sorry to hear you were disappointed in the Euro Pass whilst you were in Germany. Can you check your My3 account to make sure that you were not charged for using data roaming? Whilst we are very sorry to hear that you had connection issues in Berlin, we do not have any access to the masts run by the operators in Germany, therefore you might have been impacted by a broken mast which was managed by our German roaming partner.
AJ 12/03/2013
Went to use Euro Pass recently in Germany, for what it cost it certainly left me feeling like I was short changed
Could hardly use it as Internet was hit and miss, mostly miss yet was in middle of Berlin so didn’t expect any problems, only got it working infrequently but more then likely was using the more expensive data roaming.
As a result, I’m certainly not counting on using this again until Three and their partners work on providing a much better service.
I did even try asking Three on Twitter for help but as usual got no reply, pretty poor customer service considering it was asked when they were open…
Moderator: Nicki 11/03/2013
@MadDogg – Hi there, where is it you’re seeing this? Is it on your My3 account? When you look at your charges on My3 it groups calls/texts/data/Europass together but when your bill is produced this will be broken down in to the relevant charges, so it could well be the case that it’s charges for calls or texts and not specifically Europass.
MadDogg 08/03/2013
Hi
Why has this come up on my contract?
I’m not even going abroad and it’s on my monthly usage
Moderator: Lauren 07/03/2013
@James – it shouldn’t be on your account automatically, you need to request it. It only lasts until midnight UK time if you’ve ordered it by accident.
James 07/03/2013
Hi. I’m not going abroad for ages. Please let me know how to CANCEL this? Ill re activate it when I go abroad next time.
Thanks,
James
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