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Get ready for mind-blowing value with Pay As You Go on Three.

Dolphins, monkeys and bolt-ons? Somewhere along the way Pay As You Go got pretty complicated. We believe in keeping things simple as well as offering our customers great value for money.

We don’t believe you should have to convert your credit to get the most for your money (not unless you want to anyway!)  Neither do we think you should have to pay high base rates just because you choose not to buy an add-on. That’s why we’ve decided to go back to basics and make things as simple as 3-2-1.

We’re very excited to announce that from the 1st July when you top-up with Pay As You Go on Three, you’ll automatically get our mind-blowing new rates of 3p a minute, 2p a text and 1p a Mb of data.

Pretty good huh? All you need to do to take advantage of these amazing rates is to pop along to your nearest Three store or visit our website www.three.co.uk  to order your free Pay As You Go SIM and top-up. Existing Pay As You Go customers will switch to the new rates from 1st July too!

From now on when you top-up you won’t need to convert your credit into a 30 day add-on to get the best value and your credit will last until the last penny is spent. So all you need to do is Pay As You Go. It’s as simple as that.

 

129 Responses to Get ready for mind-blowing value with Pay As You Go on Three.
  1. Moderator: Nicki

    @Cipra Sharma – Hi there, I’ve had a look at our Price Guide and the price for calls to an 0845 number on Pay as You Go is 35p per minute.

  2. Cipra Sharma

    Hi I am very pleased with your services and offers. Just few doubts, how much is the charge for calling 0845 numbers from my 123 pay as you go sim? How could I see my calls summary for previous months?

    Thank you.

  3. Moderator: Anne Marie

    @David – That’s right David, it follows your price plan for the US. If you want to call a US number whilst you are away is 15.6p per minute. Can vary slightly but you’ll get more information here -> http://www.three.co.uk/Support/Roaming_and_international/Going_abroad_Pay_Monthly/Destination_Details?content_aid=1214306357859

  4. David

    I shall be going to the US soon and the info for your feel at home service states that there is no extra charge for calls to the UK but what are the rates for local calls in the US?

  5. Moderator: Claire

    @JT Hi, we charge per usage on pay as you go so if you use 0.5mb one day and use another 0.5mb it will only charge you 1p. Hope this makes sense. Thanks.

  6. JT

    Hi, I am looking to join three on the 321 PAYG tariff and have a question regarding the data usage.

    I have been told different info from different three stores so I hope you can clear this up for me!

    I understand that it’ll be 1p/Mb I use, my question is:
    If I use the data internet (3G) – 0.5Mb the first time and 0.5Mb the second time. Will I be charged
    (a) 2 lots of 1p = 2p in total or
    (b) just 1p in total?

    Many thanks.

  7. Tony

    Hi Allan

    Thanks for your reply and the reference.

    I looked at it and I assume that you are referring to page 25 Special Calls. But even there it clearly states ’05 corporate numbers’.

    As pointed out, 056 numbers are
    not corporate numbers.

  8. Moderator: Allan

    @Tony – Thanks for the feedback Tony, will pass it along to the relevant team. Our call charges for 05 numbers are stated on our PAYG price guide available here

  9. Tony

    Hi Chris

    Thanks for your reply.

    But 056 numbers are not ‘corporate numbers’

    I have the Ofcom document ‘The National Telephone Numbering Plan’ Published by Ofcom 3 June 2014 in front of me.

    It clearly shows that 055 numbers are ‘Corporate numbers’

    056 numbers are ‘Location Independent Electronic Communications Service numbers’ i.e. VoIP

    In that sense (It think) they should be treated the same as ordinary geographic numbers. Even BT don’t charge a premium on 056 numbers. They even charge them at LESS THAN geographic numbers.

    I just think that in the spirit of 3-2-1 these numbers should be included in the plan. They are ordinary phone numbers.

  10. Moderator: Chris

    @Tony – All corporate numbers are always out of bundle and not part of your UK inclusive allowance (standard UK landlines 01/02/03 & UK mobiles 07). 056 is charged the same as 080x numbers 10.2p per minute (on the Three network) else 15.3p per minute inc vat. Hope this helps.

  11. Tony

    Why are ’056′ numbers charged at 10.2p per minute by 3-2-1? These are VoIP numbers which are classed as g21 . They are not mobile numbers and normally charged at 5p per minute by telephone companies i.e. cheaper than landline rates! Surely they should be treated the same as an ordinary landline by 3-2-1 i.e. 3p per minute.

  12. Dave

    @Moderator: Madeline

    Thank you for the reply. I was concerned because three previous moderators had mentioned minimum charges per session.

    Moderator: Lauren 28/08/2013
    Moderator: Lauren 05/09/2013
    Moderator: Ahmed 19/11/2013
    Moderator: Kris 06/01/2014

    My number has been moved across now so I guess I’ll find out :)

  13. Moderator: Madeline

    @Dave – Hi there, for 321 data usage we have not defined any minimum charge and the chargeable increment is set to 1 byte meaning it will round up to the nearest byte only. This means that you can be charged less than a penny and because we rate to 3 decimal places a customer in theory could be charged form £0.001 to £0.009 in increments of a tenth of a penny. Therefore you will not be charged 1p per every data session you use.

  14. Dave

    Sorry to be a pain, but the point of my last paragraph was that during my reading on this there was no mention of it being 1p per MB subject to a minimum charge of 1p per data session.
    This is certainly not mention in the Price Guide I downloaded from your site.
    I was of the understanding that all such minimum charges had to be presented to the customer.

  15. Dave

    In my last example I forgot that I also usually go out at lunch times, so that’s another 3G session per day raising the totals to 3p per day, 15p per week, and £7.50 per year.

    Also, I forgot to add in my post that I’m about to join Three precisely because of the 3-2-1 plan which suits my phone usage (very few outgoing calls and texts per day and occassional data usage during the week with more at the weekend).

  16. Dave

    I think the minimum data usage issue still needs to be addressed.

    @Moderator: Kris – what you are describing is for monthly billing – this is a Pay as You Go service.

    The references to a “data session” are slightly concerning. You work for a telecommunications company you must know that mobile phones may not have a continuous connection to a tower if you are moving aroung.

    If we are charged a minimum of 1p per data session what happens when we are travelling through an area with poor reception, e.g the Scottish Highlands?
    The connection could easily be dropped and reconnected tens or even hundreds of times and even if just one app is set to reconnect automatically that would mean a charge of 10s of pence or even pounds for far less then 1 MB of usage.
    Are we expected to anticipate bad reception and turn off our data connection?

    And what about those of us that have WiFi enabled to automatically connect when we are near know SSIDs?
    Take my typical work day. I’m at home and on WiFi. I leave for work and my WiFi will be disconnected and will start using 3G. 40 minutes later I arrive at work and connect to the work WiFi. I leave work and connect back to the 3G network. 40 minutes later I arrive home and connect back to my home WiFi.
    From this the most likely scenario is that at least one app will have made a request per journey I will be charged 2p a day even if I only use 1KB of data on my travels. That’s 10p per week which is about 5 pound a year for using less than 1MB of data.

    The way I would expect this to work is similar to Kris’s explanation. Each “data session” is combined until the usage reaches 1MB at which point my balance is reduced by 1p.

  17. Tomid

    I believe the reason my texts were costing just over 3p instead of 2p is because of the 1.2p text delivery report fee. A bit disappointed by the sneakiness of that but at least I know now, and it’s something I can turn off.

  18. Moderator: Claire

    @ Steve – Hi, yes depending on what top up you go for that will give you the allowance to use in the Feel at Home country. You can check any charges for all the other countries here. If you are in a Feel at Home country and run out of allowance you can top up again for a new allowance. Hope this helps :)

  19. Moderator: Claire

    @Tomid – Hi, we can check your account if you confirm your full name, DOB, mobile number and full postcode. We won’t publish the details but can check to see why this is happening. Thanks.

  20. steve

    Claire, thanks for the info on ‘Feel at Home’ service. I’d still like to have confirmation on the standard PAYG roaming charges in case I run out of the ‘Add-On’. When you say ‘Top Up’, I assume you mean buy an ‘Add-On’ for £10 or £15.

  21. Tomid

    I just moved to Three PAYG because of the 3-2-1 thing. So far I have only sent 6 short texts, but my credit has gone down by 19p. The first three cost 10p, the next two totaled 6p, and the last one was 3p. They should be 2p each. Somehow I’ve lost 7p. Can somebody explain this, please? Even if the actual (hidden) price was 2.99p for each text, then I should only have lost 18p. I don’t want to have to check my account every time I use my credit. I want to be able to trust Three.

  22. Moderator: Claire

    @steve Hi, as long as you top up before you go to the USA you can use the Feel at Home service. Then you can use the credit as normal in the USA :)

  23. steve

    I’m having trouble finding standard PAYG roaming charges for USA. The website seems to default to charges for Monthly plans. Could someone please confirm they are the same in both cases. ie Calls to UK 20p/min, SMS 7p, and Data 10p/Mb.

  24. Moderator: Kris

    @Phil Data sessions aren’t something to be overly concerned about when it comes to billing, unless, for example, querying a dispute re how long something took to download or was connected to the network for. The usage should be rounded up to the nearest MB, so if you used 0.5MB one day and 0.5MB the next, that would still only equate to 1MB when it came to billing. It’s not a daily charge for using it, just like for your other services, it’calculated on a monthly basis.

  25. phil

    The comments on data charging have me confused. I cannot find any references to “data sessions” through a site search, other than this page. The definitive “price guide” only quotes “1p per MB” and the footnotes do not reference data. If the document is accurate (publication date 4 Dec 2013) usage should be charged per MB with no limit on how long it takes to use that amount. The document doesn’t even state when the charge is levied during the “MB period”, though it is presumably still at the beginning. IIRC this is how it worked before, with data usage zeroed at the start of the day.

  26. Moderator: Ahmed

    @David – Hi, I’m pretty sure it would get rounded up so I think you’re spot on with that it would be 10p for that. Sorry if you don’t agree with it, however that’s what it’s set at.

  27. David

    I have read the questions and answers about data usage and a data session is mentioned as the charging point. I have an iphone and looking at the bill from my current provider apps seem to send out data packets in the middle of the night and register as 3G usage before it then connects to the WiFi. There can be 5 or 10 of these per day and are small maybe 5Kb. Am I right in thinking the cost would be 10p for 50Kb usage. If so then this is not as good as I thought.

  28. Moderator: Lauren

    @Nico – you’re not charged for time with data usage, you’d be charged per data session. If you disconnect from the data session then you’d be charged the next time you connect.

  29. Nico

    so say i use 1kb now. and 1kb again in 1 minute. will it charge me 2p? If not, then how long apart will both 1kb need to be so it is 2p

  30. Moderator: Lauren

    @Allen – the S4 is LTE (4G) Ready but the S3 is only compatible with our Advanced 3G Network. More info at http://www.three.co.uk.

  31. Moderator: Lauren

    @Hassan – sorry to read this, if you pop into a store they should be able to give you a replacement.

  32. Moderator: Lauren

    @John – yep, all you need is your PAC code.

  33. Allen

    I have to buy a new phone Samsung Galaxy S3 LTE is it will be pay as you go 4G? how much per month?

  34. Hassan

    I’ve recently got a 3 PAYG SIM, but it doesn’t work. It says it can’t register. I get a message from 3Alerts saying there’s something wrong with your SIM. I’ve ordered 2 SIMs already and it hasn’t worked.. can someone help me urgently.. I really want to switch to 3 for this.

    My phone is Huawei Ascend Y300.
    It is 3G and it is unlocked.

  35. John

    Can I transfer my existing mobile number too? I’m currently with Orange PAYG.

  36. Moderator: Lauren

    @Mark H – thanks for point it out, we’ve passed this on to the online team.

  37. Mark H

    @Nicki – Thanks for replying.

    So the ’321 – Price plan details’ is simply wrong/misleading’ then? In that you actually don’t “…need to pick an Add-on to get started…” at all(?)

    Someone at ’3′ really should read their own website, and correct this misleading info.

  38. Moderator: Nicki

    @Mark H – Hi, it’s totally up to yourself. You can either use the credit and be billed per minute, text, and MB (321) of buy an addon if you wish.

  39. Mark H

    In the main 321 blurb it says “No more converting this or bundling that, just a simple top-up to get great rates.”, but then, in the “Price plan details.” is says “You’ll need to pick an Add-on to get started with Pay As You Go on Three.” which appears to completely contradict the very first statement.

    Please could someone clarify whether or not you actually have to ‘pick an Add-on’ (and pay for it) in order to use the 321 PAYG tariff – and if so, why – and if not, why does it say so in the “Price plan details.” link on the 321 page?

    Thanks in anticipation.

  40. Moderator: Lauren

    @Paul M – it would be charged at a penny if it used a Kb.

  41. Moderator: Nicki

    @Stew – Hi there, looking at your local masts there’s no current faults or any issues with it. There’s a fault located on another mast in the area so this may be causing issues as more people latch on to your local mast instead. The problem with the other mast is being worked on at the moment. Really sorry for the disruption.

  42. Paul M

    Could you tell me exactly how the 1p per MB is calculated if I use an iPhone that automatically uses a little bit of data every day?
    Is it the total MB used each 24hr period? With a 1p per day minimum charge even if only 1kb was used that day?
    Have I understood this correctly?

  43. Moderator: Megan

    @Steve – On PAYG any credit will expire after 6 months of non-usage. Add-ons will expire 30 days after purchase. Hope this helps Steve :)

  44. Moderator: Megan

    @Shamim – Only phones compatible to download the ‘Skype-on-Three’ app will be eligible for free Skype calls. You can check if your phone is compatible here. If you are using the standard Skype app, you will be charged for Skype calls or it will be deducted from your data allowance. More information on this can be found here.

  45. Stew

    Hi

    Can you let me know when 3 intend to fix the mast that covers postcode [removed by Mod] as the internet coverage has been poor for at least 6 weeks and i’m not seeing any improvement. thanks

  46. steve

    Hi , do the pay as you go deal have any expiry limits on the credit, like 30 days etc

  47. Moderator: Lauren

    @David – minimum charge is 1p.

  48. shamim

    I bought a new 3 mobile phone my previous phone was a 3 mobile phone which had free skype (not all phones have this function) When renewing I asked if the phone I was buying had free Skype I was told all 3 mobile phones have free skype. A month later I realized I was being charged for skype. Went back to the shop the staff were not even aware of three offering free skype, they told me they meant skype is free to dwnload, yet on your website it clearly states ”Free Skype calls on 3 are for Skype-to-Skype calls made from the UK and are available on most 3 mobiles. Pay As You Go customers can make free Skype-to-Skype calls and instant messages (IM), without ever needing to top up.” I have been communicating with your customer service department who keep answering questions I am not asking I have all the emails and would like someone to look into this for me.

  49. david

    I realise the data is 1p/M but what is the *minimum* charging unit. So if hypothetically I download or upload one byte in a session am I metered/charged for one byte or is there a minimum usage per session. The reason I mention this – some companies have a 100kB charging structure so pinging your mail 10 times could easily burn up a MB. I’m sure it is buried in the small print somewhere.

    Thanks David.

  50. Laurence Dilger

    Im really afraid that I’m going to lose my unlimited Internet when the price plan changes and I don’t want to lose it at all,, and i don’t care about the minutes I just don’t want to lose the unlimited Internet as i really use it a lot

  51. Moderator: Allan

    @Bart – Hi Bart. I’m afraid you cannot tether on this plan

  52. Moderator: Allan

    @cvhn – I would advise calling our customer services to change your number as we cannot transfer credit from one account to another. They can be reached on 333 from a Three phone or 0843 373 3333 from a landline.

  53. bart

    can you tether on payg 3 2 1?

  54. cvhn

    Ive had the same path sum number for years,not that impressed with thr reception sadly,but hey ho. I need to change my mob no (nuisance calls I can’t block) but having seen a new sum only path pack for 99p….was going to buy it but have been unable to get clarity on TRANSFER PAYG BALANCE CREDIT TO ANOTHER PAYGO SIM NO? ive £20 left…will I lose it or can i do credit migration? Thanks fot prompt reply

  55. Moderator: Lauren

    @BLADESMAN1889 – I’m afraid we still don’t have a timescale for this, sorry! :-(

  56. BLADESMAN1889

    Hi,

    My local mast is suffering from H E A V Y congestion – in fact it’s not even registering as working on multiple apps I’ve used (which give detailed info about the nearest mast and the signal quality that is being emitted).

    I have had this confirmed here on this blog several weeks ago but the Mod admitted that they could give no actual date for a fix. Maybe you can now ? The internet is now barely usable during daytime which sucks for me as I have 3 dongle also.

    After 1am I’m getting ever faster speed on my nexus⁴ — 22mbps I’m hitting now – but nothing in daylight hours which is so frustrating as the potential is there.

    If you could give me any update my postcode is [removed by mod]

    TIA.

  57. Moderator: Allan

    @Josh – There is a fault with one mast in the area. Our engineers are aware and working to restore this asap. How have things been today?

  58. Moderator: Allan

    @Lynda – Any update on this Lynda, has it switched over? Call us on 333 and we can check it’s been processed

  59. Moderator: Allan

    @Stew – It’s still being worked on by our engineers right now. Shouldn’t be long now, they’re working to fix it asap.

  60. Josh

    Hi there, any issues in [removed by mod], as the signal is down here?? Thanks

  61. Lynda Eagan

    I registered for 321 as per text message on my 3pay phone over 2weeks ago. I’m still waiting for my plan to change although the confirmation message said it would take 3 days. I also seem to be still paying premium rates for my calls. Why? Is this a too good to be true offer?

  62. Will

    Hi there I have a very simple question ^^
    I know it says, “3p a minute” AND “No catches, just clear and simple Pay As You Go from Three” BUT

    How much do calls cost to more premium numbers like 0844/0845/0870/0871 and the other vast arrangement of similar more premium numbers not listed here?

    still 3p? :O

  63. Stew

    Hi mod, can you tell me if the mast at [removed by mod] is going to be fixed anytime soon, i have little to zero internet connection (pages cannot be displayed, in fact i’ll be lucky if this message posts).
    Its been like this for a few weeks. Please help a long time 3 customer
    Thanks

  64. Moderator: Nicki

    @Paul – Hi there, no plans for us getting rid of the One Plan at all :-)

  65. Paul

    Hello. Are your new ‘The One Plan’ SIM only deals a limited-time offer, as I’m keen to sign up for one in Oct? Many thanks.

  66. Moderator: Nicki

    @Fab – Hi there, the 321 sim is a phone sim and won’t work in a broadband device.

  67. Fab

    Can this new 321 Sim be used in a mifi or mobile broadband dongle ? To have 1GB (tenner) ready when I need it without the risk of expiring would be very useful.

  68. Moderator: Pamela

    Yeah you’ll be able to change at any time then and there won’t be another credit check :-)

  69. Dave

    Hi

    Thanks for the response, if i’m on 1 month sim only for £9.90 a month, does that mean I can upgrade to the 1 month One plan at £18 per month at any time

    Is there another credit check or is it just a simple tariff change

    thanks :)

  70. Moderator: Nicki

    @Luke – Hi there, had a look at your postcode and the area’s only capable of receiving a limited signal so you’ll find it won’t be as strong indoors as it is outdoors. There’s no new masts planned as yet.

    Have you spoke with our network team to see if you’d be eligible for our Home Signal product to help boost your signal indoors?

  71. Moderator: Nicki

    @Dave – Hi there, please see below. Your comment was approved and replied to this morning :-)

  72. Moderator: Nicki

    @Dave – We manually have to approve blog posts so they won’t appear straight away. If we’re going to approve and publish a comment this will be done within 24 hours.

  73. Moderator: Nicki

    @Dave – Hi there, you can do this if you’re at the end of your minimum term. It’s not possible to move to the One Plan during your contract. If you are at the end of your term you can do this via upgrades on 333 :-)

  74. Luke

    Any new masts planned for [removed by Mod] to boost coverage?

  75. Dave

    oh my previous comment has now appeared, please disregard my rant, but if someone could help with my question on sim only tariff change that would be most appreciated

    thanks

  76. Dave

    Thanks for deleting my comment which was a general question about changing price plans, you’ve ignored me on twitter, deleted my comment from here and calling customer services is no use as i’m not a customer yet but have any enquiry about price plans

    bravo! with service like that i’ll go elsewhere seeing as you’re unwilling to help

  77. Dave

    Hi Just a quick question as I can’t find the answer, if i’m on Essential Internet SIM 200 1 month for £9.90 a month, can I change to the One Plan, Sim only 1 month for £18 a month, if so do I need to upgrade or can customer services just switch me over
    thanks

  78. Moderator: Lauren

    @stew – there’s an issue with one of the masts in the area, it’s being looked in to but I’m afraid we don’t have a timescale for this.

  79. stew

    I have very poor internet access when tethering to my PC. Can you check coverage at [removed by mod]

  80. Moderator: Nicki

    @EisenHauer – Hi there, sorry that no one has been in touch as yet. If you have a reference number then it means your email was successfully received and someone will definitely be in touch. If it’s time sensitive and you wanted to call you could give them a call on +447782333333.

  81. EisenHauer

    Why doesn’t somebody answer my emails ???!!!
    I emailed you on 28th June to say that I had cancelled my Direct Debit, I no longer require your services and that I have moved to GREECE.
    I have received no reply.
    Tracking No. issued for my query…

    A00007992796-00023353200

    Suzy EisenHauer

  82. Moderator: Nicki

    @Gareth – This is only available on our older packages. Skype will come out of your data allowances on the 321 tariff.

  83. Gareth

    Can a moderator confirm whether “Skype on Three” will still be available on the new 321 tariff?

  84. Moderator: Nicki

    @seaniboy – Hi there, yep of course, I’ll pass your comments on :-)

  85. Moderator: Nicki

    @JSW – Sorry about all the confusion but glad it’s all been sorted for you now :-)

  86. AJE

    This new tariff certainly suits those that don’t use their mobile very often as they would often end the month with unused allowances. Plus it has the flexibility of letting you decide how to spend your credit (on calls, texts, data or any combination thereof).
    In the interests of flexibility, would it not be good to offer more than one type of, say, £10 add-on? For example, one that gives more credit on calls and another that gives more credit on data?
    It is sad to see the free 3-to-3 calls disappear. This was a good incentive for a whole family to sign on with Three, especially since you don’t seem to offer family packages unlike some other networks.

  87. seaniboy

    The data add on is 500MB for £5, same as per MB or unlimited on all in one conversions, are we going to see a raise in 500MB for £5 as a middle ground ? Paying for 500MB expiring in 30days no longer offers value between all in one and per MB.

    What are medium data users to be offered via a 30 day £5 data add on ?

    Thanks :)

  88. JSW

    Go this sorted on the One Plan after getting through to the first rate Sujal in Retentions, Customer Services.

    Was able to move me to the £18 a month One Plan from my next billing cycle which is good news.

    Also to save more money he advised of the £15 deal on 12 months … although waiting for the new iPhone to come out before a longer term deal with 3.

    Pass on my thanks to Sujal’s line management team for sorting this out so quickly and promptly.

  89. JSW

    @JSW – Hi there, sorry that the advisor was unaware of this new price plan. We’ve briefed all advisors so they should now all be aware of it.

    Guys looks like if this as been done the Three customer services are still unaware. Most unhelpful in trying to move from the £25 plan to the £18 plan on The One Plan “One Month Rolling Contract”.

    Not sure why it needs to be so difficult?!

    Surely it is very simple, I give notice that I wish to move to the new plan, so to be told it is available only to new customers is far from helpful and surely would cost Three more in me cancelling my current deal to start a new deal?

    Please can it be sorted ….

    Thanks.

  90. Moderator: Nicki

    @daz – Lots of people complain that they don’t want to spend £15 a month on PAYG as they only make a few calls, send a few texts and use a little data. So buying an add-on isn’t right for them. They never use enough calls texts and data to make it worthwhile and at the end of the month they have to start again. 321 is good for those people that only want to spend a fiver a month. They don’t need to convert to an add-on, so their credit won’t expire. It’s not for everyone. If they use their phone a lot then converting to an add-on is still right for them. Which is why we haven’t taken the add-ons away.

  91. Moderator: Nicki

    @tj – Hi there, if you took this out before September 2010 you won’t need to move. 3Pay was only available between June 2009 and September 2010 so you will not be moved on to this new plan unless you called 333 and requested it.

  92. Moderator: Nicki

    @Cluons – Hi there, no plans at the moment, if this was to change it would be announced via our Coming Soon page.

  93. Moderator: Nicki

    @jerome – Hi there, sorry about the issues the other day. The top up line is now up and running.

  94. Moderator: Nicki

    @JSW – Hi there, sorry that the advisor was unaware of this new price plan. We’ve briefed all advisors so they should now all be aware of it.

  95. Moderator: Nicki

    @john – Hi there, these can be viewed on page 25 of our Price Guide under ‘special numbers’

  96. Moderator: Lauren

    @Paula – If you joined after Sept 2010 then you’ll automatically get the new prices :-) If you joined before you’ll need to call 333 to change this.

  97. john

    on the tariff explanation page
    http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,varset_cat=payasyougo,varset_subcat=4124,Case=obj%284101%29

    Voice calls to other UK mobiles*
    3p / min
    Voice calls to any UK landline*
    3p / min

    what are the exceptions on other uk mobiles and land lines?

    i only ask because they each have a star next to them that imply exceptions but i can not see any at the bottom of the page

  98. tj

    I dnt wana lose my plan (im on 3pay) :( ive stayed with 3 purely for that plan and the free skype and msn…… Not a happy customer

  99. daz

    Fellow customer don’t be a lemming get your calculator out before you top up this month and make sure you are getting the best price for your usage.

    “We don’t believe you should have to convert your credit to get the most for your money (not unless you want to anyway!)”

    I just don’t understand this statement, iF I don’t convert my credit and I do not buy an add-on how am I going to get the most from my money?

    I’m I doing the maths wrongly? I work it out that the add-on being the most value for your money if you used data a lot and do lots of texting . So unlike the above statement I will have to convert my credit and buy an add-on weather I want to or not ??? Is this “The Emperor’s New Tariff (Clothes)”?

    all in one £10 a month. = 500MB data, 100 minutes and 3000 texts.
    £10 payment with no add-on used = 500MB data £5, 100 minutes £3, 100 texts £2

    all in one £15 a month. = unlimited data, 300 minutes and 3000 texts
    £15 payment with no add-on used = 500MB data £5, 300 minutes £9, 50 texts £1

  100. Cluons

    The ZTE Open (Firefox OS) would seem like a perfect match for that tariff – are you planning to offer that phone?

  101. jerome

    I just bought top up today and now the 333 service is down … when will it be up and running !

  102. paula cook

    I get the add-on 25 can I still get this ??

  103. JSW

    Regarding:
    Moderator: Nicki 03/07/2013

    @Dave – Hi there, this won’t automatically change. You’d need to call 333 and give notice to change price plans.
    Dave 03/07/2013

    I am currently on The One Plan, 30 day rolling “SIM only” @ £25 per month. Will this automatically drop to £18 per month from now on?

    >>

    I have just attempted to contact the Three contact centre about this on 333 and the lady I spoke to (Sapna) was unaware of this price change, nor was she able to either find this blog post or the price plans on the website.

    Therefore she was unable to assist.

    I too would like to change my monthly cost from the current £25 to the new £18 as I am sure most would, given the plan remains the same.

    Could you therefore ask someone to email me about this matter or give me an email address to contact as simply I would like to benefit from the price reduction.

    In addition, awareness of how to find things on the Three.co.uk website, the Three UK Blog and price amendments to the Three UK contact centre would really assist customers engagement with Three UK via the telephone.

    Many thanks.

  104. Moderator: Nicki

    @Dave – Hi there, this won’t automatically change. You’d need to call 333 and give notice to change price plans.

  105. Dave

    I am currently on The One Plan, 30 day rolling “SIM only” @ £25 per month. Will this automatically drop to £18 per month from now on?

  106. Moderator: Nicki

    @Peter – Hi there, this is one of our older plans that was released June 2009 – September 2010. You won’t get 321 on this price plan but you can easily switch to this price plan if you wish via 333 :-)

  107. Moderator: Nicki

    @daz – Hi there, with your current price plan if you don’t buy an addon you can still use your phone but you’d be charged per minute, text and MB of data.

    You’d be charged for any data usage from your phone. To avoid any unexpected data use we’d recommend turning off your notifications and push email.

    Thanks

  108. Moderator: Nicki

    @Chris – Hi there, really sorry about this. Have you been able to get it sorted now?

  109. Moderator: Nicki

    @Pawel – Hi there, on the new price plan these will be charged at 3p per minute.

  110. Moderator: Nicki

    David L – If you joined us any time after September 2010, you’ll automatically benefit from these new rates as well. If you joined before this on one of our older tariffs, you’ll need to change tariffs to get these new rates. To do this, just call us on 333 free from your Three phone.

    On our ‘Pay as You Go on Three’ plan the 150MB lasts for 30 days.

    Our older price plans (pre September 2010) will remain the same unless you change. So if Skype was included on this price plan this will remain as long as you stay on this plan.

  111. Moderator: Nicki

    @John – Hi there, all our One Plan sims will contain tethering :-)

  112. Moderator: Nicki

    @AJE – If you joined us any time after September 2010, you’ll automatically benefit from these new rates as well. If you joined before this on one of our older tariffs, you’ll need to change tariffs to get these new rates. To do this, just call us on 333 free from your Three phone.

  113. Chris

    Hi, this sounds great, but we have been unable to top up on line today. Went and bought a voucher as our daughter is travelling and the voucher is returning a message saying technical difficulties. Your customer service said to call back in an hour, but when we pointed out that that would be after nine when they are closed, they could not advise any thing better.

    Come on 3 we expect better than that for customer service

  114. daz

    can you clarify how it works currently and how it will work with the new price changes?

    I am on the all in one 15 top up. When my allowance runs out after 30 days I have to add credit and then add my chosen top up plan again.

    Currently when I add money but do not instantly add my chosen top up, am I correct in saying that I can not make call, use data or send a text as is it blocked until the top up has been added so no unexpected charges?

    Am I correct in saying that people with always online smart phones will get charged for data allowances in the time gap between adding money and then adding there chosen top up on the new 321 charging?

    I hope I have explained this clearly.

    Daz

  115. Pawel

    Hi guys,

    Great offer. I just have one question. How much does it cost to call somebody within Three network?

  116. seaniboy

    Thanks Nicki seems strange I recharge on Flat 12 or other half 3Pay for the exact same 3p a minute calls but get to keep 2GB at £50add on I need to stay on these plans lol it’s a good payg plan the new one but I can get free calls/texts and 1.5GB with 2G on Vodafone via Ovivo… For £5 a month prepaid, for 750MB FREE!

    500MB or all you can eat? nothing between is a missed opportunity with the fantastic new 321 rates 500MB ON or OFF a add on equals £5?? Can you pass my post on to the 3 gods and let’s see the data bundles improved past a add on or per MB at the same stupid rates per MB PLEASE, I’m sure it was a stupid oversight that needs correcting ;-)

  117. David L

    So free 3to3 calls and bundled texts with top-up have gone in favour of 3ppm/2p per text. The website does not indicate how long the inclusive 150MB lasts with a top-up on the new plan. Do existing PAYG customers get a choice between this plan and the existing one with allowances? (above info says automatic transfer to new plan, main website says it has to be specifically requested) I also thought skype was free for life as per previous marketing, so should be excluded from data charges?

  118. John

    Any news on whether the One Plan sim only 12 month verison at £15pm includes tethering as standard?

    What about the one month version at £18pm? Does that still include tethering,

  119. Moderator: Nicki

    @Richard J – Hi there, we’re just awaiting the website being updated with the details. The plans are available in store or via 333 in the meantime :-)

  120. Moderator: Nicki

    @Seaniboy – Hi there, when you click on the relevant price plans on that page it shows you what’s included on that plan and what addons can be purchased.

    If you were looking for an addon the £10 addon will give you 100 minutes, 3000 texts and 500MB of data. We don’t have a £5 addon for 2GB but if you were looking to spend £5 on a data addon we’d suggest getting the £15 top up instead that would give you 300 minutes, 3000 texts and All You Can Eat data.

  121. Moderator: Nicki

    @John – Hi there, our website has been updated. Our Pay as You Go plans can be viewed here and our Sim Only price plans here.

    The One Plan Sim Only is £25 per month and includes tethering.

  122. AJE

    “Existing Pay As You Go customers will switch to the new rates from 1st July too!”

    Does this mean that existing PAYG customers HAVE to switch to the new rates? ie that it will happen automatically?

    If so, does it come into effect on 1st July or the next time they top up?

  123. Moderator: Nicki

    @Desire Athow – Hi there, Skype allowance will be charged at the standard data rate of 1p per MB.

  124. Peter

    Will this be applied to the 3Pay tariff…?

  125. Hip59

    Wow what another shock from three, this beats the hell out of all the MNVO out there and unbelievable value.

    With that the proposed take over of 02 Ireland and wining network awards, well done

  126. Seaniboy

    http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,varset_cat=payasyougo,varset_subcat=4124,Case=obj(4098)

    Update needed, and a list of add ons with new plan is still not available to compare, hope the measly 500MB is upped, Orange offers 2GB and free O/T-Mobile/EE calls with 400 texts FREE with a £10 topup, are we going to see bundles which compete with the others ? Old 2GB for £5 again perhaps on the new plan ?

  127. John

    Hi guys.

    When will you be updating the wesbite to reflect the new Sim Only prices?

    The One Plan at £15pm looks amazing value. Can you confirm if the sim only version still includes tethering?

  128. Desire Athow

    Just to confirm. It does come with free Skype as well.

  129. Richard J

    Any news on the One Plan? There is a lot of speculation at the moment, I’m hoping you’re typing up the announcement as I’m writing this.

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