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Feel At Home.

Holidays are amazing. But what’s even better is being able to show off about your holiday on Social Media, as often as you like. Daily, or, if you’re having a particularly amazing time, hourly ;-) Of course cost has always gotten in the way of being truly connected when you’re on holiday. You might restrict yourself to one Instagram upload a week, maybe a tweet here or there, but not like you would if you were at home.

Wouldn’t it be brilliant if you could call London from Limerick, text Hull from Hong Kong or tweet Bristol from Brisbane? Well we’ve got some rather exciting news for those of you wanting to truly stay in touch on your holibobs :-) We’ve now launched Feel At Home in 7 countries around the world; Australia, Italy, Denmark, Austria, Sweden, Hong Kong and the Republic of Ireland.

Feel At Home does exactly what it says on the tin. Use your phone (or dongle!) as you do at home and your usage will just come out of your standard UK plan allowance. Just carry on as you were. It’s that easy. If you have 5000 texts in your package you can text 5000 times from Australia. If you really want to.

All of our customers will be able to take advantage of Feel At Home, whether you’re a PAYG customer, a contract customer, a Mobile Broadband customer or even a Business customer, as long as you have an allowance or an add-on allowance. If your plan doesn’t include text, minutes and/or data allowance, you’ll need to get an add-on to make sure you can take full advantage of the allowance while you’re away. And you won’t need to do anything to get it. You’ll just arrive in a Feel At Home country, wait for your phone to pick up any local network and away you go. You’ll be able to use your phone just as you did before and with no extra charges and no nasty surprises on your bill when you get home.

There’s nothing like carefree tweeting, calling and texting and that’s what we hope to have brought you with Feel At Home. So enjoy your holidays and don’t worry about your phone bill!

1,325 Responses to Feel At Home.
  1. Steff E

    @Andreas M – Hi Andreas, as long as you don’t use your services in a Feel at Home destination exclusively for 3 months in a 12 month period then you should have no problem :) You can view our terms for Feel at Home here http://bit.ly/1xtvPDv. You can also take a look at what the coverage is like in the USA and France by entering your destination into the search bar and scrolling down to the bottom of the page, it will show you a map http://bit.ly/1tKzmgf. I hope you have a great time abroad!

  2. Steff E

    @Roger Price – Hi Roger, by suspended it means you will be unable to use your services until you are back in the UK. If you use your UK allowance exclusively in a Feel At Home destination for any one full calendar month, at least three times in any 12 month period, international roaming on your account may be suspended. I’m unable to check how many days you have left however please don’t worry. We will send you a warning text when you are close to reaching your time limit.

  3. Andreas M

    Hi. I have a PAYG card which I want to use it mainly for data access (3g) during my trips abroad. I bought it last December and I topped it up with 15 pounds and used it in Milan (Feel at Home) for 3 days.

    I want to use it for 4 days in Paris and disneyland in 1 July. After that I want to use it for 10 days in New York and surrounding areas during August. I do not use it in the UK.(I am using my some other SIM).

    1. Do you see any problem with using this card in Paris?
    2.Any problem with using it in the USA?
    3.What is the data coverage of three in the USA?
    4.If I use it abroad it for a TOTAL maximum number of 30 days in 12 months since the day I bought it, then I should be ok, right ?

    Thank you so much in advance !

  4. Roger Price

    Hi Steff

    That does make it a little clearer although I am still unsure whether ‘services suspended’ just relates to FaH or whether my phone would just not work say in Spain or France at normal out of allocation rates? Is there some way to check how many days you have used/have left before suspension kicks in?

  5. Steff E

    @Roger Price – Hi Roger, when it says your services may be suspended it means you will be unable to use your services until you are back in the UK or are in a destination that is not part of Feel at Home. The restriction applies to all services including data roaming. If you are connected to a network in a Feel at Home country however are not using your services it will still count as usage. I would suggest putting your phone on Airplane mode in your settings as this blocks the connection to a network.

    As for your recent cruise the 5 days would only count as this is the time you are in a Feel at Home country. The terms are for the accumulation of time in any Feel at Home destination.

    I hope I have managed to provide some clarification. Please don’t hesitate to get back in touch if you have any further queries. I will also feed back your comment to the appropriate department in the hopes that our text messages will include the country you are in in the future.

  6. Steff E

    @Rik – Hi Rik, yes you will :) As long as you’re calling or texting a UK mobile number and have some of your allowance left then you will not pay for this. He too will be able to call and text you at no extra cost as he’ll be in a Feel at Home destination. More info can be found here and here. Your son will need to make sure his international roaming is active, he can check if it is by going to his My3 . If it’s not and he’s the account holder get him to fill in our support form & we’ll activate it for him. Thanks

  7. Roger Price

    Hi Steff

    Thank you for your prompt response. I qualify as a UK resident travelling abroad for hollidays although being retired I tend to take significantly more holidays than most. The conditions seem well qualified with ‘reserve the right to’ and ‘may’! Should my services be ‘suspended’ what does that actually mean? Would ‘Feel at Home’ be suspended or would I be unable to use the phone at all?
    Do the restrictions apply only to data roaming and would switching this off when not required have any effect. Does having the phone switched on in a Feel at Home country (even if it is not used) count as usage?

    On my recent cruise I was away for 16 nights but only in FaH areas for about 5 days – is that all that would count? You state “if you use your services in a Feel at Home destination for 3 months or more in a 12 month period your services may be suspended” Does that imply a single FaH destination or an accumulation over several? If the 12 month period is a calendar one i.e. Jan 1st to December 31st I should not fall foul of the above constraints this year but if it refers to a rolling 3 month period I could be in trouble.

    It is not always necessary to use mobile data when abroad as often campsites provide WiFi (often free) but it is essential that we keet a phone active so that we can be contacted by family at home in case of emergency.

    I am sorry to ask so many questions but it is important that I can get the most benefit from this unique service without breaking your conditions. Please advise.

    I would like to make one suggestion! Cruising does throw up several anomolies that land travel does not. When you cross a border you know which country you are in. On our way to Estonia I received a text message suggesting that I was entering a FaH destination but this was because the ship was passing close to Finland. It would be helpful if the text message stated explicitly what country it though you were in so that there is no ambiguity. My previous network sent a message stating ‘Welcome to …’

    Thank you

  8. Steff E

    @Roger – Hi Roger, I’m glad to hear that your experience with Feel at Home has gone well so far :) I would encourage you to read our Feel at Home terms & conditions which you can find here http://bit.ly/1xtvPDv. On the 3rd last bullet point it says “This offer is intended to be used by UK residents travelling abroad, and Three reserves the right to suspend the service in the event the UK allowance is used exclusively abroad for three (3) months within a twelve (12) month period.” So if you use your services in a Feel at Home destination for 3 months or more in a 12 month period your services may be suspended. The Three inTouch app is only available to use in the UK and so will not work abroad. This may change in the future however we have received no word on this. THanks

  9. Rik

    My son is going to Spain and we are both on 3. Would I be able to phone and text him whilst he is away using my allowance?
    Thanks
    Rik

  10. Roger

    I have recently migrated to Three because of ‘Feel at Home’ and recently used while on a Baltic cruise in Denmark, Sweden and Finland

    and it worked exactly as it says on the ‘tin’ – brilliant!

    We mainly travel in our motorhome though and I hope to be able to use it in France and Austria in the next couple of weeks and France and Spain in August.

    However I have read that there is a limit to its use abroad and I am concerned that I could exceed this. What happens if I do?

    Next year we will spent almost three months in Spain and Portugal for winter sun as well as other trips but not for nearly so long and not always in FaH countries.

    It has been suggested to me that I should purchase a 3month 3GB PAYG SIM for data when I go to Spain.

    Can anybody suggest my best course of action.

    I also have a query re ‘In Touch’ which I use at home because my mobile signal is not always reliable. Can I use this abroad in a non FaH country
    as it shouldn’t matter how a phone call is routed through the internet.

  11. Moderator: Madeline

    @Sarah That sounds exciting :-) Yes you’ll be able to use Feel At Home in the USA. You can use Feel At Home for up to 3 months in one year. You can find out all about it here

  12. Sarah

    Hi I’m going to America from the 13th June to the 25th August will this plan be good there as I really want my internet when am over there.

  13. Steff E

    @Michelle L – Hi Michelle, yes you’re correct the area you’re in is only covered by 2G. It may be that your MiFi is a 3G only device which is why it cannot connect to the 2G network. All devices sold on our network are only 3G compatible. Please can you tell me the make and model of your MiFi & I’ll check what network bands it can connect to? On the map if you untick 2G you will see that 3G is not available in the area. Thanks.

  14. Michelle L

    @Steff E Thanks for the reply. So the area I’m in is covered by 2G only, with Orange, not 3G. That would be fine for just checking emails. Why won’t the 3 MiFi pick up a 2G signal? All of my other dongles do, whether in the UK or roaming. The map on the link you’ve given shows both 2G and 3G coverage, but it doesn’t say anywhere that the 2G isn’t accessible with a Three device.

  15. Steff E

    @ Michelle L – Hi Michelle, it seems that the area you are in is not covered by 3G with our partnership with Orange. You can view this here http://bit.ly/1rYuFxu. I’m sorry for the inconvenience this has caused. Carcassonne is covered by the partnership with Orange which is why it worked for you there. Thanks

  16. Michelle L

    @Steff E The MiFi doesn’t connect where I am in the Ariege region (postal code REMOVED BY MOD, Le Port). However, I’ve used it in Carcassonne when I’ve been at the airport. As I say, there is definitely an Orange signal here in (REMOVED BY MOD) as I’ve used an Orange France dongle for the past couple of years. As I’m paying monthly for the Three MiFi, I would like to at least have the option of using it in France from time to time, such as checking emails on my phone. Thanks.

  17. Steff E

    @Michelle L – Hi Michelle, I’m sorry to hear that you’re having trouble using your data in France. I can understand you’ll want to get connected straight away. Just so I understand correctly your MiFi works fine in other parts of France however in your current location it is not able to connect to a network? Can you tell me where you are in France?

  18. Michelle L

    Hi, I have a 3 mifi that doesn’t pick up any signal at all in at my holiday home in France, yet I know that there’s an Orange 3G signal there as my Orange France dongle works fine. I’ve tried going into admin and selecting manual network selection, but each time it says ‘no networks available’. The advice to switch it on and off obviously doesn’t work. It works in other areas of France. What can be wrong here?

  19. Moderator: Bernadette

    @Peter – Hi Peter :) we do love some Holiday Spam! We don’t have any confirmation about what countries will be added to our Feel at Home service next, but I know these will be as good as the destinations we already have. Fingers crossed Hungary will be one of the locations added for you in the future, but if it’s not included by the time you travel, you can still Holiday Spam until your hearts content with our £5 Euro Pass that gives you access to data services :) http://bit.ly/1gbT6On

  20. Moderator: Bernadette

    @Robert Seeley – Hi Robert :) You and your friends can call each other while you’re in Spain, which is definitely good news. As long as their using their UK number and not using a local Spanish SIM and as long as you have available minutes to use in your price plan, you won’t be charged. There’s more information available here. http://bit.ly/1xtvPDv I hope you’re having a great time in Spain :) >Bernie

  21. Peter

    Just seen that Carphone Warehouse new virtual network (iD Mobile ) has come online and it includes Hungary as one of there Take Away countries – ala Feel at Home. Seeing as the iD Mobile network piggy backs off the might Three network will we be seeing Hungry and the other Take Away counties that are included on iD being included on the Feel at Home list any time soon ? Hope so off to Hungary in Sept and feel some Holiday Spam is need :-D

  22. Robert Seeley

    Me and two friends are currently in Spain and are all on Three. Are we able to call each other using our plans? Or is it just calls to the UK itself?

  23. Moderator: Chris

    Hey Gareth – There’s a full explanation on our website here – http://bit.ly/1bh9okE under ‘usage restrictions’. Hopefully that clears things up, but if you have any questions just ask :)

  24. Gareth

    Hi,

    Just a quick question about the feel at home service…I understand that using the service abroad exclusively for 3 months could result in the service being blocked. I travel back and forth the UK and a feel at home country every 2 or 3 weeks, so it wouldn’t be exclusively used abroad as I would be using it in the UK when home. Would the 3 month counter reset every time I am back home or not? This is the difference between me switching to 3 or not switching to 3. Thanks!

  25. Moderator: Lauren

    Hi @Babs, thanks for joining Three :) Our Feel At Home service is designed for UK customers who are visiting one of the destinations for shirt trips therefore there are limitations on the service. You may find that your roaming service is suspended if you are to use your plan in a Feel At Home destination for a complete calendar month, and this happens in any three months in any 12 month period. If this were to happen you’d be contacted before any action is taken. If you spend a full calendar month abroad but some of that time is spent in a destination that isn’t included in Feel At Home, this restriction won’t apply. You can find more information on the usage restrictions and terms of Feel At Home here, https://bit.ly/1iPYpsu. I’m sorry if this wasn’t made clear to you when taking out the plans for you and your husband, you should have been referred to the terms of Feel At Home to ensure it suits your needs. It may be best to contact the store you purchased these plans from if you feel you’ve been mis-sold, or I can also raise this on your account if you fill in our support form – https://bit.ly/1ALseNR. Thanks.

  26. babs

    hi ive just joined 3 from Vodafone for the feel at home i told the guy that i lived in Tenerife most of the year and he recommended it i then went in for another phone for my husband but was then told it only lasts for 90 days i cannot find this anywhere and if it is true i have been duped into signing for 3 what is your policy

  27. Moderator: Lauren

    @Paul – we’ve no plans at the moment. We’re always working behind the scenes to improve our products though. :-) Keep an eye on our blog, we’ll post any updates we have about new countries here. In the meantime, you can find out roaming rates for Portugal here.

  28. paul

    Do you have any plans to add Portugal.

  29. Moderator: Richard

    Hi Patricia – Glad you’re happy with the service :) If you’re using Feel at Home for that length of time then you run the risk of your service being suspended. It’s only meant for holidays and short trips abroad so if you only use your plan in a Feel At Home destination for a complete calendar month, and this happens in any three months in any 12 month period, we may suspend international roaming on your account, which would mean you wouldn’t be able to use your phone or dongle abroad anymore. We’d let you know if this were likely to happen first. If you spend a full calendar month abroad but some of that time is spent in a destination that isn’t included in Feel At Home, this restriction won’t apply. >Rich

  30. Patricia

    I have a png dongle and png sim with three and I’m very happy with the service. I understand that I can only use my dongle or phone for three months at a time. As I’m here for over three months will I still use my phone after that period? Also if I don’t buy an add on for one month could I then use it in the fourth month we are here. Just curious.

  31. Moderator: Claire

    @Annie – Hi, Feel at Home is only for calling back to the UK and doesn’t include local numbers. You can see more information on this here. Thanks

  32. Annie

    Are there any plans to include calls to local numbers in the country you’re visiting? I was under the impression that this was ‘free roaming’ but it’s not. With my current network I have to pay a daily charge to use my UK plan but once I’ve paid it local calls are included.

  33. Moderator: Claire

    @Colin – Hi, we are looking to add more destinations to Feel at Home in the near future :)

  34. Colin

    Hi With the launch of IDMobile from Carphone warehouse you will get ‘Feel at Home’ in more European countries than Three UK and it runs on the Three network. Does this mean that Three will be giving these countries (Portugal, Greece, Germany, Netherlands etc) to Three UK customers or would we need to move to IDMobile.

  35. Moderator: Claire

    @Darrell – Hi, can you fill in this form and we’ll check this further for you? Thanks.

  36. Darrell

    I’m currently in Sweden and understand I can use my allowance here. I have three issues that I’d like to resolve:
    1. The carrier name switches from “SWEDEN 3G” to “SWEDEN” to “3 SE”. Is this normal and ok?
    2. The data rate is really poor, around 100kb/s!
    3. Both my iPhone 5s and iPad heat up and use significant battery when used for any data related activity. Even just browsing to a simple page on bbc.co.uk

    I had the same problem with data rate and battery usage in Italy.

    Can you help resolve?

  37. Moderator: Madeline

    @Dow Feel At Home isn’t available in Turkey at the moment, Dow. We’re always looking to add new countries to Feel At Home so perhaps in the future :)

  38. Dow

    Does the service cover Turkey at the moment ?

  39. Moderator: JohnPaul

    @Helen – That’s exactly right Helen. One of the things that you need to do in order to enjoy Feel at Home when on PAYG is to convert credit into a bundle. You can then use the allowances afforded within the bundle to use just like you were back in the UK. You still need to make sure that roaming is active on your account. As a general rule, roaming should be active on all new accounts but I like to be on the safe side and would always encourage you to double check. You can do this via My3 or if you have trouble with that, fill in our support form and we’ll do the double checking for you :-) After that, it;s just up to our partner networks, AT&T and T-Mobile, to provide the goods when there. I’m most envious :-)

  40. Helen

    Hi. I have a paygo sim and i am traveling to Orlando next week. To take advantage of the feel at home do i just have to convert an account balance into one of the bundles ie the £10 or £15 pound bundle?

  41. Moderator: Lauren

    Hi @Lue, you don’t need to be with us a certain amount of time or be on a certain to make the most of Feel At Home :) All you need to do is make sure you have roaming switched on by signing into your My3 account before you go, if you have any difficulty doing this feel free to pop your details into our support form and I can check on your behalf, https://www.three.co.uk/Support/SocialMediaContactUs.

  42. Lue

    How long do you have to be on 3 before you can use feel at home? And do you need to be on any specific type of contract?

  43. Moderator: Anne Marie

    @Pete – Hi Pete, no plans at the moment to add the Netherlands to Feel At Home. We’re always looking to add more countries though, so keep checking the website, Facebook and Twitter for updates :-) >Anne Marie

  44. Pete

    Hi, are there any play to add the Netherlands to the feel at home service?

  45. Moderator: Bernadette

    @Alec Morrell – Sorry we don’t have any information if Portugal will be added to our Feel at Home service. We’re always looking for new places to add so fingers crossed Portugal will be one of those places in the future. Thanks >Bernie

  46. Moderator: Bernadette

    @Craig – Sorry you felt the data speeds were unusable when you were traveling in Miami, Craig. It’s not the experience we would like any of our customers to have. Did you try and connect to T-Mobile to see if the speeds or experience was any better than AT&T? Unfortunately, we cannot guarantee what speeds you will get when you’re Roaming using our Feel at Home service and it’s in the T&Cs of using the service http://bit.ly/1xtvPDv
    I’m hoping it didn’t affect your travels, Craig. >Bernie

  47. Alec Morrell

    Hi,

    When will feel at home be available in portugal?

  48. Gabriella

    Hi there! I have a question about the feel at home terms and conditions. It says ” Three reserves the right to suspend the service in the event the UK allowance is used exclusively abroad for three (3) months within a twelve (12) month period”.
    What if in this 3 months I travel to a non feel at home country for a couple of days and then go back to a feel at home country? Does the counting then start again from day one?
    Thx

  49. Craig

    I was in Miami the other week with my Vodafone iPhone and Three iPad both connected to AT&T. The Iphone which i was paying £5 a day for had great data… The feel at home Ipad was shockingly unusable.!! This clearly shows Three are throttling the feel at home data.. Same happened in Paris as well.. Why are you crippling a great idea?

  50. Moderator: Anne Marie

    @Steve – That’s unusual. Are you having problems messaging anyone else? What network is your mother in law on? >Anne Marie

  51. Steve

    Hi,
    I am from UK and currently using 3 payg sim in Tenerife. It’s brilliant. But having an issue. I am trying to text my mother in law who lives in rep of Ireland. Is there an issue on this as I have UK number trying to text rep of Ireland number?
    Thanks.

  52. Moderator: Richard

    Hi @Manny – I’m afraid there’s no plans to add the Solomon Islands to Feel at Home at the moment however, we’re always looking for ways to improve the service so I’ll pass the suggestion on for you :) You can find the full list of our 18 current Feel at Home destinations here. >Rich

  53. Manny Ribera

    Hi, when will the solomon islands become a feel at home destination??

  54. Moderator: Claire

    @Casa Spain – Hi, you can only use the Home Signal box in the UK at your registered address. You can check any signal in Spain here. In regards to visits abroad using Feel at Home it is only intended for short trips away and it may be a good idea to take a PAYG sim with you. You need to top up and convert this to either a £10 or £15 add on before leaving for it to work. Thanks.

  55. Casa Spain

    Hi, I have just migrated to Three, very impressed! I have been given a home booster box as very limited signal where I live. I also have a holiday house in Spain where I spend sometime. Can I take my home signal box to Spain and plug this into my Spanish modem? Not sure what my signal is going be in Spain? I spend about 7- 8 weeks a year in Spain. Also I travel to Australia to visit my son each year so can I also use home booster in Oz? I understand I am limited to 90 days overseas usage each year. Think I may go over this very slightly so my option will be to take a separate PAYG sim to OZ?

  56. Moderator: Richard

    That’s not so good @Michael. Can you get your son to try rebooting the phone, disabling 4G and automatic network selection then manually selecting either T-Mobile USA or AT&T network? If your son’s unsure unsure how to do this, let me know which phone he’s currently using and I can advise further. If this doesn’t fix the issue (and if you’re the account holder) can you fill in our support form so our team can take a closer look? If your son’s the account holder then it’ll have to be him that fills in the support form. >Rich

  57. Moderator: Richard

    Sorry to hear you’re having issues getting connected abroad @Tess. Sounds like roaming needs to be activated on your account. Can you please fill in our support form here? Our team will sort this for you :) >Rich

  58. michael

    My son is in USA and can’t get a service on Three. I’ve activated his account online for roaming. He is on iPhone 4S. Any advice?

  59. Tess

    Hi there,

    I posted a comment yesterday but it seems to have gone?

    I am in a Feel at Home destination however my phone only says ‘no service’ and doesn’t give me any internet either.

    I actually needed to reset my My3 Account password and it sent a text to my phone but I because my phone has no service it isn’t picking up the text so I cannot access my My3 Account.

    I urgently need to access my account and I also really need to be able to use my phone abroad!

    What steps could I take next? Thanks

  60. Steff E

    @ Rhys – No problem Rhys!

    Yea you’ll receive a few text messages the closer you get to the 3 month period regarding this before your services are suspended and so you should get plenty of time to make arrangements for using another sim such as a local sim.

  61. Rhys

    @Steff great, thanks!

    That’s not a problem. Guessing I’ll be notified when the service gets suspended will I?

  62. Steff E

    @Rhys – Hi Rhys, I hope you’re enjoying your time in New Zealand :) Yea you’re right, Feel at Home (from today the 1st April) is now available in New Zealand and Spain and so you’ll be able to use your services there as you do in the UK. Feel at Home is intended for short term use and so if your services are used exclusively abroad for 3 months within a 12 month period they may be suspended. You can view more info on Feel at Home here http://bit.ly/1xtvPDv. Thanks

  63. Steff E

    @Samantha – Hi Samantha, ah we’re really happy that you’re happy :) Don’t forget you’ll need to make sure your international roaming is active before you go abroad, this page shows you how to check if it is http://bit.ly/1Bl5BzO. We haven’t received any word on whether India will be added to our list however keep your eyes peeled! This could be a possibility in the future.

  64. Rhys

    I’m in New Zealand at the moment. Is Feel At Home available now? I know it’s available here in April but it doesn’t specify the date.

    Also, I was told in one of your stores that I can use Feel At Home for 3 months. Is this correct?

    Cheers

  65. Samantha

    Really happy about Spain being included! Would be extremely useful when on holiday during summers
    Do you guys have any plans to include India?? that would be so appreciated!

  66. Steff E

    @Richard Rowe – Hola Richard :) I’m happy to say that Majorca and the rest of the Belearic and Canary Islands will be included with our Feel at Home Service from tomorrow the 1st April. You’ll need to make sure your international roaming is active to use your services abroad, you can check your My3 which will tell you if it is. If it isn’t fill in our support form and we’ll activate it for you http://bit.ly/1bbLhvG. Hope you have a good time there!

  67. Richard Rowe

    When Spain joins feel at home, will this include the Spanish islands, Majorca ?

  68. Steff E

    @Lorenzo – Hi Lorenzo, that’s strange. You shouldn’t be paying to call UK numbers or use data. We’ll need to look into this further to find out why this is happening. If you can please fill in our support form and we’ll get back to you shortly http://bit.ly/1bbLhvG. Thanks

  69. Steff E

    @Tom – Hi Tom, oh dear that doesn’t sound good :-/ Did you enable international roaming before you left? We can check that it’s enabled and provide you with other troubleshooting steps if you fill in our support form http://bit.ly/1bbLhvG. Thanks

  70. Steff E

    @Melanie – I’m sorry to hear this is happening Melanie. I can understand your frustration, especially if this has happened before. In your network settings are you able to manually connect to Sunrise? Do you have a 4G phone? If so can you make sure that it’s disabled as our network is not compatible with this in international countries. If you are using an iPhone please can you make sure EU Internet is off as this may stop you from using your services abroad. If you’re still unable to use your services after this please fill in our support form and we’ll escalate your issue further http://bit.ly/1bbLhvG.

  71. Lorenzo

    Hi there, I am in France and Feel at Home has been working on and off. Yesterday I have used £15 of internet without realising….. This morning after topping up I called the UK twice this morning and I spent 70p.
    Am I supposed to have the same tariff as UK, right? Is there any way to get a refund? This is really annoying. Many thanks for your reply.
    Regards,
    Lorenzo

  72. Tom boulton

    I am on Three’s all-you-can-eat bundle and currently in France, a Feel at Home country, and I cannot pick up a phone signal, let alone any data.

    What to do?
    Tom

  73. Mélanie

    Hi,

    Is the second time that I’m coming to Switzerland and the broadband doesn’t works !!!
    Calls, texts, Internet….nothing works!
    Feel at Home service is intended for short trips away for our UK, but the last time I’ve stayed 5 days in Switzerland and I’ve cannot use my phone!
    And now I don’t have any connection neither.
    I have enough….

  74. Moderator: Lauren

    Hi @Justin, thanks for getting in touch. Full service, including data, should work automatically when you go to the USA as long as you have roaming switched on. You can check this by signing in to your My3 account or if you’d like me to check for you pop your details into our support form, https://bit.ly/1ALseNR. There’s no API configuration required however there a few tips & tricks to be aware of to resolve any connection issues when roaming. If you find you have any difficulty connecting to a network you should be able to resolve this by performing a manual network selection through the settings of your phone. It’s also worthwhile to have 4G turned off we only support this within the UK currently. Hope this helps :)

  75. Justin

    I’m going to the USA in June, and I need to be 100% sure that internet will work so I can contact my family. I have an android phone and when I joined three, I needed to enter a specific API configuration. When I enter the USA, will I need to enter the API configuration for AT&T/T-Mobile? Or will it do it automatically?

    There have been a lot of people having issues regarding no network coverage/no data connection and it’s worrying me slightly. I don’t mind if the connection isn’t the fastest, as this is expected, and I only need to message people and check facebook periodically. I just need to know what to do to fix the problems I may have before I get there.

  76. Steff E

    @Jon – Hi Jon, you’ll need to be a Three customer in order to use our Feel at Home service. We’re always looking to add more countries to our ever expanding list however have no word on whether Turkey will be another addition. Keep your eyes peeled however!

  77. jon

    i am on EE when is turkey going to be on the Feel at home?

  78. Moderator: Lauren

    Glad to hear it’s working now @David :) If you need any further information on using your phone in the US you should be able to find this here, https://bit.ly/1pbpvsn, or feel free to get back in touch with us.

  79. David

    Hi – thank you for the prompt reply.

    Have manually switched to ATT and things are much better. It just seemed that auto selection would always choose TMobile which refuses to connect.

    So back on the air again – it really is a great service once you get there!

    Cheers

  80. Moderator: Lauren

    @Matt Sorry there hasn’t been any major improvements after switching Matt. As mentioned briefly by Richard, unfortunately when roaming you may not necessarily get the same speeds you enjoy when in the UK. We have to advise that the speeds you get will likely be slower than those you get in the UK, https://bit.ly/1bh9okE.

  81. Matt

    @Richard. Switched to Telstra. 1.15 Mbps download on iPhone 6, 0.15 Mbps download on E5220 mifi device. Same time same location. It’s the Mifi that I use for heavy-lifting Internet work.

  82. Moderator: Anne Marie

    @David – Sorry you’ve had problems using Feel At Home David. Are you able to pick up AT&T in the USA? Are you able to pick up any of the service, such as calls and texts?

    Have you been out of the UK for long? Or has this all been separate trips? Thanks >Anne Marie

  83. Moderator: Richard

    Sorry to hear you’ve been having these issues using Feel at Home and that it’s making you want to leave the network, @Matt. Unfortunately we can’t guarantee the same speeds as you may be used to back in the UK as it’s a third party’s network. Can you try disabling automatic network selection then manually selecting one of our other roaming partners (either Yes Optus or Telstra) to see if your speeds improve at all? If you’re unsure how to do this, please let me know what phone you’re using and I can find out for you. >Rich

  84. Matt

    @Claire – yes it is automatically locking onto Vodafone. Getting 0.1mbps at best.

  85. David

    Am in the US at the moment and whereas T-Mobile was fine 6 months ago it no longer appears to work.

    Same issues last week in France – nothing, whereas Sweden, Norway, Ireland and Oz were fine.

    It all seems a bit hit and miss with no clear understanding as to why.

  86. Moderator: Claire

    @Matt – Hi, sorry to hear this. Are you connecting to Vodafone?

  87. Matt

    Really poor Feel at Home data service here in Canberra Australia. Not worth using. Will be cancelling my Three contract today (two phones and mifi) after many years of loyal support. Suspect I will get the “out of our control” response. Feel cheated.

  88. Moderator: Claire

    @Darren – Hi, Feel at Home is designed for UK residents who are on holiday or business trips abroad, not for extended periods abroad. We have the systems that can check the usage of the SIM in each country used to make sure the service is being used fairly. We are not penalising any customer we are just making sure this service is used fairly for all customers and the networks we have the agreement with. Thanks.

  89. Moderator: Claire

    @JB – Hi, can you fill in this form and we’ll check further for you? Thanks.

  90. Darren

    After searching through various sites as my new Lumia 635 on the 3 UK network would not connect as I travelled through France, but connected to the Belgian network as soon as I neared the border (and connected in Rome a few weeks ago), I happened to notice the post from Helen about ‘fair use’ of the Feel At Home.

    What you have failed to comprehend, Moderator, is that Helen is a long term customer, and your Feel At Home idea has been implemented since Helen has been a customer.

    I could well find myself in the same boat – I travel a lot for work, have been a 3 customer for quite some time, and have always just used my phone as and when I need it whilst abroad.

    Feel At Home is a nice bonus, but it is something that has come along AFTER I became a customer. So if I fall into the same trap, you are in fact penalising older customers due to a NEW offer!

  91. JB

    Today I received the following SMS from “From Three”:
    “Feel At Home is for UK customers going abroad for short trips. As you have used Feel At Home exclusively for 3 or more complete months in the last 12 we will be turning your roaming services off within the next week. You won’t be able to use your device abroad but you will be in the UK.”
    My problem with it is that I did not have prolonged visit abroad, but just a few short ones (I travel a lot for work). Never longer than 2 weeks and usually shorter than one. With long gaps in-between (a few months usually).
    So I do not really understand how it is possible that someone decided I was abroad for 3 or more COMPLETE months.

    I do not want to abuse the system, but I do not really appreciate to be treated unfairly.

  92. Moderator: Claire

    @Lina – Hi, we don’t have any plans to add South Korea at present but we are looking to add more destinations in the future. :)

  93. Lina

    Any plans for Feel at Home in South Korea?
    I go on holiday there often, for a month or two and it would be so much nicer to have the same service I have here :-)

  94. Moderator: Claire

    @Helen – Hi, our Feel at Home service is intended for short trips away for our UK customers only and not extended stays abroad. If you need a mobile service longer than 3 months you may need to consider buying a local SIM in that country. We do state this on the website to make you aware of how the service works. Thanks.

  95. Helen

    I received a text message from “From Three” two days ago, I think it breaks the fair trading rule for a basic need of a mobile phone customer. Let alone I have been with three since 2006! I was being told in this message that they will switch off my roaming next week just because I stay overseas longer than 3 months. They use the “Feel At Home” to attract new customers but with their entry level cheap billing software they were not able to treat a long term customer fairly at the basic need level. I am not interested in the Feel at Home but it is important for me to use my 9 years mobile number while I am overseas!! It is nauseous to switch off a customer’s roaming without any agreement and simply because of the 9 year long term customer being overseas longer than 3 months!
    The original text message from “From Three” on 03 Mar 2015: “Feel At Home is for UK customers going abroad for short trips. As you have used Feel At Home exclusively for 3 or more complete months in the last 12 we will be turning your roaming services off within the next week. You won’t be able to use your device abroad but you will be in the UK. See http: //bit.ly/1z1K9lu”

  96. Moderator: Claire

    @CJ – Hi, we are looking to add more destinations in the future :) You can check here. Thanks.

  97. CJ

    Any immediate plans for Feel at Home in Greece?

  98. Moderator: Lauren

    @Shay – really sorry to hear this. Please fill out your details here and I’ll see if roaming is activated on your account. You can also try turning 4G off and manually selecting 3 Ireland or O2 Ireland.

  99. Shay

    I’m currently in ROI and I can’t get any service let alone roaming. I’ve tried manually connecting to 3 Ireland but with no luck. Any suggestions???

  100. Moderator: Lauren

    @Zoe – If you use it for over 1 month continually then you may be restricted. If you visit a non-Feel at Home country during this month then you won’t be affected.

  101. Zoe

    Hi Lauren,
    I have filled out the form, thank you. I am only abroad for 2 months so I think it should be ok?

  102. Moderator: Lauren

    @Zoe – you may not be set up for international roaming. Please fill out your details here and I’ll take a look at this for you. Feel at Home is for people on holiday or on business trips abroad. It’s not intended for people living abroad. More information on limitations can be found here.

  103. Zoe

    Hi!
    My 3 sim can’t connect to any of the networks in France. It is a pay monthly contract that I ordered specifically so I could use it whilst studying abroad. The free 3 pay as you go sim can connect fine so I know it isn’t the phone. I have tried manually connecting to all the four networks that the phone can find – Orange F, Free, F-Bouygues and F SFR – but they all just remain with “no service”. What can I do to fix this?
    Thanks a lot

  104. Moderator: Richard

    I’m sorry you’re unhappy with the service provided using Feel at Home, @Satinder. Unfortunately we can’t guarantee you’ll get the same experience you’re used to back in the UK as it’s using a 3rd party’s network and sadly out of our hands. More info regarding this can be found on our dedicated Feel at Home support page. >Rich

  105. satinder@tgs.org.uk

    I have heard others say and I too now believe Feel like home should say not so nearly like home, as I was getting 4G connection in Rome but speeds were in the 0.2 to 2mbs pretty much all the time with or without 4G .
    Speeds in France and Austria again similar
    speeds in Netherlands today on europass the same range ermmm

    I think sometimes adequate more times frustrating as if you get a local sim you are in the high double digits . On Europass in Netherlands is where it became so obvious that speeds are choked

  106. Moderator: Lauren

    @Axel SR – Hmm very strange. You should be allowed to connect. Please fill out your details here and I’ll take a closer look at this for you.

  107. Axel SR

    I can confirm, after switching off 4G, turning the phone off and on again and looking manually for the available networks that Free 3G is available but Orange F is “Forbidden” and will refuse to connect.

  108. Moderator: Lauren

    @Alex – you should be able to connect to Orange or Free Mobile. Try turning 4G off in your settings (if you have this option), turning your phone off and on then manually connecting to Orange. Let me know how you get on.

  109. Axel Stoeller-Raimbault

    When using my mobile in France, I have no other choice than the Free network which has a very poor coverage. A collegue of mine, also with Three, is connected to Orange F. I can’t connect to Orange F even manually as it appears as “Forbidden”.
    I have a monthly contract with unlimited data and a ZTE V5 Max phone.
    Other than in France (Switzerland for example) everything is fine. Any clue?

    Thanks

  110. Steff E

    @Dario – Hi Dario, it should work however we can’t guarantee it as the software hasn’t been approved by us or the manufacturer. Can you make sure your 4G is off and manually connect to either Orange France or Free Mobile? Please fill in our support form as well and we’ll make sure your account is all set up for roaming abroad http://bit.ly/1q51t23. Thanks.

  111. Steff E

    @Kris – Hi Kris, thanks for getting in touch. I’m sorry to hear you’re unable to connect to a network in the US. I’d like to check if your account has all the necessary requirements to roam abroad so please fill in our support form http://bit.ly/1q51t23. If your account does have all the requirements we’ll escalate your issue to one of our technical support teams. In the meantime please make sure 4G is off if you have it, reboot your phone and manually connect to either AT&T or T-Mobile. Thanks.

  112. Steff E

    @Simon B – Hi Simon, I hope your trip to Dallas is going well. I’m sorry to hear your data isn’t working. As your calls and texts are working fine it sounds like it’s an issue with the network in your area. Can you try connecting to T-Mobile? They could have better coverage in the area you’re in. Please make sure your 4G remains off and manually select your network. Thanks

  113. Steff E

    @Krishna – I’m glad you like our Feel at Home service :) Unfortunately we are unable to extend the period. Your services may be suspended if you use your phone abroad for more than 3 months in a 12 month period. If you find you are going to be abroad for longer it may be better to get a local sim card in the country you are in. You can read more about our Feel at Home terms and conditions here. Thanks

  114. Dario

    Hello, I have a jailbroken device which doesn’t seem to be working in France… Does feel at home not work on a jailbroken device somehow? I know it won’t work with the Three over wifi app (low signal help app). I’d love to know before I wipe my entire phone..!

    Many thanks.

  115. Kris

    I’m in the US at the moment and just get “no service” – AT&T and Tmobile are options under manual carrier but neither connect. I obviously can’t phone the support number so have tried emailing with no luck, any suggestions people!?

  116. SimonB

    Hi, Currently in Dallas, USA, Feel at home working fine until today. Calls OK, texts ok but today I cannot connect to Data. I was using Data up until today though so everything is set up correctly. Coverage is great – 4 bars on AT&T but no internet connection at all. All settings OK, roaming on, etc etc. I have tried turning off 4G but still no connections at all. Can you help? I am using a Sony Z3 compact.
    Thanks

  117. Moderator: John

    @Henry – Sorry to hear that Henry, we’ve had a lot of good feedback with regards to out Feel at Home services https://bit.ly/1clf5Th. When using the feature in Italy, are you connecting to one of our roaming partners; 3 Italy or Wind? Can you use the other services i.e. calls and texts without any issue? Thanks.

  118. Krishna

    Hi, I think this is a great scheme for holidays and one of the reasons I stick with Three. I wondered if you have an option to pay extra to extend Feel At Home for a few more months (3 to 6 or 9 months) for those of us going for an extended project/business reasons? Thanks

  119. Henry

    Three at home is just a joke! I’m in Itay trying to use my data and just loading a web site page takes up to 5 mins!!

    What the hell is this? I was told its great service but all in getting is timed out messages trying to load anything!

    Just Poor!

  120. Moderator: Richard

    Sorry to hear you’re having these issues with Feel at Home, @Bruce =/ Is it just data that’s affected, are calls and texts working as normal? Can you try rebooting the phone, disabling 4G and automatic network selection then manually selecting either AT&T or T-Mobile to see if this helps? If you’re still having the same problem after that, can you let me know what phone you’re using? Thanks. >Rich

  121. Moderator: Lauren

    @Bruce – very strange. Do you have anyone else around you that are connecting to AT&T or T-Mobile? Are they having similar problems? Is this happening all over or in one specific area?

  122. Bruce

    Hi Three,
    I’m currently in the US. Last year, Feel at home worked well. This year I can’t seem to hold a data connection for more than a couple of minutes. Both AT&T and T-Mobile networks are available but it doesn’t matter which one I select, after about a minute or just over the data connection is dropped.
    This is beyond frustrating. Would appreciate a response and some hints at solutions.
    Thanks

  123. Colin

    When are you going to be honest about what speeds to expect on 3G when in a Feel At Home destination? I’ve used various cities in the USA so far and it has been a painful experience.

    I do not think that a response of “it’s out of our control” is acceptable from 3; in negotiating deals this should have been a fundamental part of the agreement and is tantamount to mis-selling. If you claim that one can “feel at home” then get somewhere close to providing a realistic 3G speed by renegotiating with the partner networks. Not to do anything about is failing your customers who are becoming increasingly disillusioned and this is counter-productive in the long term.

    Please take positive action and listen to your customers’ feedback. Please do NOT respond with “it’s out of our control”!

  124. Steff E

    @Costa Spain – Hi there, you have to meet certain criteria in order to get a Home Signal box as we provide it to customers free of charge if they are experiencing coverage issues. You would also need to be on a 12 month or 24 month contract. Our Home Signal boxes do provide good coverage however it also depends on the strength and quality of your broadband connection. You can view more of info on the Home Signal box here and here .Our sims do work in Blackberry phones as long as it is 3G ready. You can view our sim only deals here http://bit.ly/1tqc0rf. If you are abroad for more than 3 months in a 12 month period your services may be suspended. You can find out more info on our Feel at Home terms and conditions here . Let us know if you have any further queries.

  125. Costa Spain

    Hi, I am looking to migrate to the 3 network as spend time in Spain and Australia each year. Issue 1 – I live in a semi rural UK location with poor 3 reception. Will the 3 booster connected to my modem be sufficient to provide a quality connection indoors for voice and data + how much do they cost? If this works ok my wife will also migrate her contract to 3. Issue 2 – Looking at a Sim only contract, do you offer a Sim only for a Blackberry 3G phone?

  126. Moderator: Richard

    Hi @Sean – Glad to hear you like our Feel at Home service! We don’t have any online suggestion pages at the moment but I’d be more than happy to pass this feedback on for you :) >Rich

  127. Sean

    Excellent idea, feel at home. Do you have a request/suggestion page/box for future countries to be added, or do you just see where three customers are travelling?
    I would like Portugal added :)

  128. Moderator: Lauren

    @Colin – your £0.01 credit is your remaining monetary balance. If you add £15 to this and then convert the £15 to an add on, you’ll be left with internet allowances and be back to £0.01 credit allowance. You should be prompted to buy an add on after you top up. More information on topping up and add on conversion can be found here.

  129. Colin Smith

    Thanks. I do know my My3 password and so can access my account. But I still can’t find where/how to convert a credit into an add-on – where exactly is that please? And what do I have now anyway – I paid for a £15 one-month access to data, my account shows a £0.01 “credit” (left over from previous transactions) and about 2.7Gb remaining “allowance”. So have I got a £15 “credit” to convert anyway? More generally, why does it have to be so complex – which of the above is a credit, an allowance, a topup or an add-on?! Is there a plain English explanation of how it all works and which transactions fall into which category?

  130. Moderator: Madeline

    @Isabel Barrera I’m really sorry to hear this. Can you please fill in the support form, so I can look into this for you. You can find this here Thanks

  131. Isabel Barrera

    I got a sim and top up of 15 pounds on the 7/1/15. The lady in store but the voucher in for me and said i would get unlimited data for the first month. This was not the case. Its the 12th and I have 0 dollars balance because when I called the customer service number the lady said that the worker who put it in for me did not bundle it together. She told me she would put a new credit on for me again and bundle it because this was the first time and the lady put it in incorrectly. Our call got cut off half way because I ran out of credit. I am not stranded in France with no balance on my phone. HELP!

  132. Jules

    I’ve tried to use feel at home several times in two different countries now, each time has been a disaster.

    The download speed of feel at home service is so restricted that it is essentially unusable.Five plus minutes to load a single web page. GPS apps time out rather than recalculate after a wrong turn. E-Mail fails to download. It is so slow there may as well not be any data connection.

    I had good speeds roaming with three in these countries before the introduction of feel at home and I still get good speeds if I swap the SIM to a local pay as you go card on the same networks.

    This clearly demonstrates that either three or the host network are restricting the connection speed of “feel at home” users. It is a targeted manipulation designed to deceive as speed test websites are exempt from the restrictions, still reporting decent speeds while any other webpage fails to load or takes multiple minutes display.

    SHAME ON YOU THREE delivering such a terrible sham service. I can understand some traffic management for feel at home may be necessary but in its current form the service is worse than useless.

  133. Moderator: Lauren

    @Stuart – have you had service at all since you arrived there? Please fill out your details here take a look at this for you.

  134. Moderator: Lauren

    @Estevão – did you activate international roaming before you left? If not, please fill out your details here and I’ll get someone to take a look at this for you.

  135. Moderator: Lauren

    @Rebecca – really sorry to hear this :-( Have you tried turning 4G off and manually connecting to Optus, Telstra or Vodafone Hutchison Australia Pty Ltd? If you’re still having problems, please fill out your details here and I’ll get someone to take a look at this for you.

  136. Stuart

    I’ve had no service in France for two days. What’s going on?

  137. Estevão

    Hi, I’m trying to use my phone in Amsterdam, ,but it keeps showing “no service”. I have a pay monthly account and I’m trying to get the euro international pass but I can’t get the SMS. What should I do? Tks

  138. Rebecca

    Hi, I was told I’d be able to use my 3 phone in Australia as part of the ‘feel at home’ thing they’ve got going on. When I called (before leaving the country) to check everything was okay, the guy told me my international roaming was turned on and would work as soon as I landed. However I’ve not been able to pick up any local providers, nor does my 3G work. I can’t call 3 because I have no signal, and I can’t register my My3 because they need to send a text to confirm (which I can’t receive).

    Any ideas?

  139. Moderator: Lauren

    @Colin – sorry to hear this. You will need to convert your £15 credit to an add-on before you can use it in Australia. You should be able to do this at http://www.three.co.uk/My3. If you don’t know your My3 password then this will be sent to your dashboard, information on how to access this can be found here.

  140. Colin

    Hi
    I’m in Australia, trying to use my PAYG Huawei Mifi dongle – I’ve topped up the account with a £15 monthly allowance but the dongle generally refuses to connect, does connect but then disconnects after a few minutes – the dongle goes from showing either the local carrier (vodafone, telstra, optus) or just saying “roaming”in either case with a healthy connection, to saying “no network” – yet there IS a healthy network signal (all three of them) and I can occasionally get a reconnection by selecting one of them manually – but then again it will throw me off again after a short time.
    There’s nothing wrong with the network signal where I am, and I’m convinced this is NOT a network signal problem but to do with access rights, account details, settings or something. Any suggestions please? And a couple of specific questions:
    – I’ve seen mention of converting a top-up to an add-on but can’t find anything about how to do this – do I need to and if so, how?
    – do I need to change any of the settings (APN, etc) on the dongle for it to work here?
    Thanks

  141. Moderator: Lauren

    @Scott – sorry to hear this. If another country limits their speeds for others latching onto their network then we have no control over this. The only things we slow down are connecting through a VPN and streaming.

  142. Scott Walker

    Im in Australia and if I use a local Sim I get 50M down on 4G Voda
    Connect with the SAME network with 3 Sim and its 400k.
    3 roaming is completly usless.
    Spoke to costomer service and thats just the way it is – they limit the speed to a level wihich is usless!!

    Austraila slow speed 3 three interent sim limit speed

  143. Moderator: Nicki

    @Leo – Hi, it sounds like your international roaming isn’t active. Can you please send us over your account details via our online form and we’ll take a look at it for you.

  144. Leo

    Have just arrived in portugal and cannot make calls and receive texts, tried to register with my3 to check if roaming definitely enabled, but need a text (that I can’t receive to do that!) please help!!

  145. Moderator: Stephie

    @Joy – Hi there, If your international roaming has enabled on your account and you’re in a Feel At Home country, you’ll be to start using this straight away.

  146. Joy

    Hi ther, I changed to the 12 month £10 3 plan on the 11th December and got my first bill on the 15th. I read online that you need to have had the contract for at least 30 days before you can use the feel at home benefits, however when I phoned 333 and asked if I could use it they said it was fine, and also upon arrival in Paris I received a text saying it was fine. So my question is, is it actually okay to use it or not?

  147. Moderator: Claire

    @Dana – Hi, are you able to check your settings on your phone? There will be a data roaming option and manual network option to choose from. We don’t transfer credit from one account to another. Thanks.

  148. Dana

    I selected the all in one 15 add on for the unlimited data

  149. Dana

    I dont know as there were no instructions to do so? I was using my 3G which took all my credit because I thought it would automatically use feel at home? So essentially Ive wasted 15 pounds on this? I topped up my cousins phone the exact same way and shes been able to use feel at home fine.
    Is there anyway to transfer credit between 3 accounts as she’s got an extra 10 pounds she’s not going to use which i could?

  150. Moderator: Claire

    @Dana – Hi, did you top up and convert your top up to an add on in my3? You need to do this before using the service. Thanks.

  151. Dana

    Hi,
    I originally bought a 15 pound top up in the UK which I was able to use ny data in the feel at home destinations fine but when i topped up yesterday (15 pound again) through My3 (currently in Paris) it wouldnt let me use my ‘all you can eat’ data and now is tellng me that i have run out of credit. I should be able to use my data freely but why cant i? plese dont tell ne ive wasted my money.

  152. Moderator: Claire

    @Minjung Kim – Hi, are you connecting to the 3G networks of Free Mobile or Bouygues networks? Did you convert your top up to an add on to use in France? Thanks.

  153. Minjung Kim

    Hi there,
    I bought a 15pounds(no limited data) sim card in london 1weeks ago and used it.
    But i cannot use my data in paris now.
    Seller said i can use data freely in paris also, but now i can’t.
    I already tried turning off 4g and turning it on again but it didn’t work.
    I can see 3g sign on the top of the screen, but when i open the safari there’s a sign that ‘you didnt subscribe the data service’
    Please let me know how to fix it
    Thanks!

  154. Moderator: Claire

    @Joyce – Hi, how did you get on? Were you able to connect to the internet? Thanks.

  155. Moderator: Claire

    @Aisling – Hi, can you fill in this form and we’ll check this for you? Thanks.

  156. Joyce

    I tried all those kind of things. None worked.

  157. aisling

    I’m in ireland at the moment, and I’m getting “no service” everywhere, even when manually connecting the three ireland. I can’t get any texts to change my password to look at this on my account, what should I do?
    Thanks

  158. Scott Morrell

    Thank you very much

  159. Moderator: Claire

    @Scott Morrell – Hi, we will check your area now. Thanks.

  160. Scott Morrell

    *claire

  161. Scott Morrell

    Hey Joyce I have filled in the form as that network didn’t even come up. Will it really take 5 days for a reply as I’m only here for 6 more days really and so that wouldn’t help much

  162. Moderator: Claire

    @Scott Morrell – Hi, are you able to manually select Hutchison Drei Austria network? If not can you fill in this form and we’ll check your account. Thanks.

  163. Scott Morrell

    Hey there
    In Austria for my Xmas holidays visiting parents. I set up international roaming Before I left and have checked here it’s on which it says through my 3 account website that it is. However I am getting zero coverage for Internet or texts and calls. When trying to connect to networks it does not work all 3 networks list as forbidden network. Data roaming is also set to everywhere. Can you please tell me how to sort this as I’m struggling to fix it.

  164. Moderator: Claire

    @Joyce – Hi, can you try connecting to manually connect to AT&T again, switch off 4G and see if this connects? You can check this under Settings > Manual network selection. Let us know how you get on.

  165. Joyce

    Yes I can call and text. The only network options I have are AT and telekom

  166. Joyce

    Yes I can call and text normally. But the only network options I get are AT and tmobile. It doesn’t offer me to choose any other

  167. Moderator: Claire

    @Joyce – Hi, can you make calls and texts? We only use Hutchinson Drei Austria on 3G version of the network.

  168. Moderator: Claire

    @Joe – Hi, it will be your normal UK allowance as your calling your friend who has a UK number. Thanks.

  169. Joyce

    My Data abroad in Austria doesn’t work. Been on the phone with 3 for 20 min and all they did was tell me to connect with a different network. But that network doesn’t even exist here. So now I have no internet.

  170. Joe

    Hi, quick question. I am on three pay monthly as is my friend. She has just gone to Hong Kong for a holiday and I know she can call and text me for free within her allowances but will it cost me international rates to call and text her. I am in England.

  171. Moderator: Claire

    @Teresa – Hi, can you connect to 3 Italy or Wind networks? If not you can check the coverage in your area of Italy here. Thanks.

  172. Moderator: Claire

    @Kevin – Hi, we are adding more destinations very soon :)

  173. Teresa

    I’m in Italy at the moment and my iPhone constantly says No Service. I’ve tried to connect to 3 Italy network and all the other italian operators without success. 2 days ago I was in Germany and everything worked fine (even though I’m not quite sure Feel at home worked, and I think I paid for the data I used) . what’s happened? Why in Italy I can’t use my phone? And why in Germany I didn’t use my monthly allowance?

  174. Teresa

    I’m in Italy at the moment and my iPhone constantly says No Service. I’ve tried to connect to 3 Italy network and all the other italian operators without success. 2 days ago I was in Germany and everything worked fine (even though I’m not quite sure feel at home worked, and I think I . what’s happened?

  175. Kevin

    In March and again in June the Three CEO David Dyson told the press that it was a high priority to get Spain and France on Feel at Home, this happened in September for France, but you are still quoting that there are no plans for Spain.
    Has the CEO and Three given up on this.
    I have read so, so many questions about when Spain will be part of Feel at Home.
    Please give an honest answer, if its miles away say so, if its close say so.
    Thank you in advance of an honest awswer.

  176. Moderator: Allan

    @Ceren France is one of our Feel At Home countries, you should have received a text message with these details also. With regards to the data problem, what make/model of phone are you using? Thanks

  177. Ceren

    The minute I arrived to France on This November, I got the following message from 3:
    From 3: In the EU it’s a max of 18.8p/min to call, 4.9p/min to receive calls and 5.9p to send an SMS. For emergencies dial 112. For more info free call +447782333330.

    So I didn’t use my phone. If it is free why did I receive such a message? Also there was no internet access. I called the customer service and they told me it is already on.

    Tomorrow I am going again and really worried actually.

  178. Moderator: Allan

    Hi Mark – Contact us with your account details via this link and we’ll check you’re good to go. Thanks

  179. Mark

    I have a monthly contract with three for a mobile dongle and I am departing for Italy in the morning do I need to notify Three to receive free feel at home plan or will it adjust automatic when i switch it on in Italy??

  180. Moderator: Claire

    @Jack – Hi, thanks for the feedback. We don’t have any control over the internet speeds when you travel abroad but are surprised you couldn’t use general internet use. Can you confirm which network you connected to – AT&T or Tmobile? Thanks.

  181. Jack

    I had the same throttling issues in California recently. Google maps barely worked, and the general use internet just wasn’t an option.

    The locals I was with were with the same network, and their iPhone 5S worked fine. Seems to me like they throttle / restrict UK Three mobiles.

    It was pretty poor. I don’t use VPN and the phone was reset a few times but to no difference.

  182. Moderator: Claire

    @Jez – Hi, did you activate international roaming before you left? Can you connect to Free mobile or Bouygues networks? Thanks.

  183. Jez

    I’m in France at the moment. On a three monthly contract. But I get absolutely no service, I’ve already travelled across to the south of France and not a single stop had service so I know it’s not this specific location

  184. Moderator: Claire

    @Richard Phillips – Hi, can you fill in this form and we’ll check to see what has happened? Thanks.

  185. Richard Phillips

    3Feel at home. This I thought would be great for the trip we are on now.However this as proved a nightmare. The add on was not explained correctly and when I rang 3 from the USA myphone bill was £7.00 and we are still on a basic payg package. There are no 3shops out here to sort this out so we are stuck.

  186. Moderator: Lauren

    @Stephen – You’ll be able to stream and connect to Virtual Private Networks (VPNs) while in a Feel At Home destination but both of these will be slower than they are in the UK.

  187. Stephen

    Hi Chris,
    Regarding the feel at home, its great to be able to use your phone abroad, im in Sweden at the moment, and the internet is very very throttled. I am not using VPN.
    Its only possible to open a web page. if I go to maps, or You tube to try to watch something, basically you got no chance. and the signal is very good too. what is odd when I do a speed test it looks good. so looks like in Sweden Three.se, recognizes your from the UK, and as soon as you try to do anything with video or a slightly higher bandwidth than a regular webpage, they throttle you to death.

  188. Moderator: Chris

    @Euan Ross – Hey there. If you’re streaming or using a VPN connection in a Feel At Home country then we would expect this to be slower than in the UK, but as far as normal data usage is Google Maps goes it should be a reflection of the network you’re connected to. We can’t speak for other networks as we don’t have a say in the running of their business but hopefully this will have improved by your next trip :)

  189. Euan Ross

    Dear 3 team.
    I’ve just returned from a trip to New York.
    Excellent that it didn’t cost me a penny to use my phone, but I was very disappointed at the speed of data. I hooked on to both AT&T and T-Mobile, but both were equally rubbish. I had either HSPA or (DC)HSPA most of the time. Even google maps was a pain. If our speed is deliberately throttled when using feel at home, you need to publicise what we should expect. And if it shouldn’t be, you need to get the roaming networks in check. I’ve read about several peoples experience on this blog.

    Thanks,
    Euan

  190. Moderator: Claire

    @Stefanie Li – Hi, can you fill in this form and we can check your account today for you? Thanks.

  191. Stefanie Li

    I am in Italy right now. And I get no service on my iPhone 6, this never used to be a problem until a recently got a new sim. I have a telephone interview Tmr morning and urgently need my sim to work. Please help! I am a three pay monthly user, I have filled in one of those form but I need urgent help if possible at all. My phone number is [removed by mod]

  192. Moderator: John

    @Chloe – Hi, I’d need to take a closer look into why this is happening for you, could you please take a few minutes to fill out our support tab here Once we have received this I’ll be able to look at your account and check that everything is all set up. Thanks.

  193. Chloe

    I am currently in Finland which is on the feel at home but i have had no service since i got here and have been unable to do anything. My parents at home called 3 who told me to call 333 but without service i cannot even do this… any advice?

    thanks

  194. Moderator: Lauren

    @Doug – I’m sorry to hear you’ve had problems with using Feel at Home. At the moment, we don’t have an agreement to use 4G abroad so you’ll only be able to connect to 3G when roaming.

  195. Doug

    Hi,
    I normally love the Feels Like Home package having used it across Europe, but disappointed that in the centre of Dublin I can only get 3G even though there is 4G coverage according to the web page. Is it something I am doing wrong or is 4G not available to FLH roaming?

  196. Moderator: Lauren

    @Bego – we’re always looking to improve our service by adding new countries, watch this space :-)

  197. Bego

    When will we have Feel at Home available in Spain?

    Thanks

  198. Moderator: Chris

    Hey @Elaine – It’s normal for international usage to take a little longer to filter through on My3 so it’s best to try and keep a track of what you’ve used just in case. I’m really glad to hear you’ve enjoyed using Feel at Home :) I’m sure Our upgrades team will be able to find you a great deal when you get back. Enjoy the rest of your trip!

  199. Elaine

    Richard, yes I am using a PC and yet even the website does not show how many minutes i have used since i got here, I wrote down the starting allowance and it hasn’t changed. I am on pay monthly. When i return to the UK my contract will be expiring and Feel at Home has convinced me more than ever to stay with Three.

  200. Moderator: Richard

    If you’re in the USA then you’re definitely using Feel at Home, @Elaine :) I’m afraid My3 only works on our UK 3G network so you won’t be able to check your allowances using the app whilst abroad. If you’ve access to a PC you could check on the desktop version of My3? Is it Pay As You Go you’re using? >Rich

  201. Elaine

    I am (hopefully!) using Feel at Home in the USA but the minutes and texts I am using are not showing up on my allowance for my account. is this normal and if so how do I know how many minutes i have left?

  202. Moderator: Lauren

    @Maitha – we’re always looking to improve our service and are working hard to get other countries added. Watch this space :-)

  203. Maitha

    Why isn’t Spain a FAH destination too :(

  204. Moderator: Richard

    Hmm, that’s not so good, @Julie =/ Are you able to manually select AT&T network to see if this allows you to use data? Are calls/texts still working okay? What phone is it you’re using? >Rich

  205. Julie

    I am visiting USA. I had 3G in Houston when my phone connected to the AT&T network. Now that I am in San Antonio, just a few hundred miles a away, I am picking up T-Mobile but no 3G. Any idea why? Thanks

  206. Moderator: Claire

    @Miquel – Hi, have you manually connected to 3 Italy or Wind? If this still doesn’t work can you fill in this form and we’ll check your account? Thanks.

  207. Miguel

    I activated roaming some months ago and it was working perfectly. However, today I called three customer service to know more about the three like home promotion and I am currently in Italy with no service in my mobile. How can I get that service back?

  208. Moderator: Lauren

    @Peter – we’re always looking to improve this, watch this space :-)

  209. Peter

    @Tesh
    Interestingly 3.dk (Denmark) have recently added Germany. Norway. San Marino, Liechstenstein, and Switzerland to their “3 Like Home” offer (see http://www.3.dk/l/3likehome/)

    Their current list also includes England, Ireland, Scotland (I kid you not!), Northern Ireland, France Hong Kong, Italy, Sweden, Wales and Austria.

    My daughter is currently planning a Germany trip and wants to be able to use Google Maps …

    C’mon 3, open the gates a bit wider please!

  210. Moderator: Lauren

    @Ai – is this phone unlocked? Have you been able to use any other sim in it?

  211. Ai

    I Inserted the sim card into my android Xiaomi Redmi Note, there is no network at all(greyed-out signal bars with a tiny cross at the bottom). What is the problem? I have checked the APN and they are all the same as my previous phone.

  212. Moderator: Richard

    We’d be sad to lose you, @Tesh but I’m afraid we don’t have any news on this at the moment :( >Rich

  213. Moderator: Richard

    We’re always looking for ways to make Feel at Home even better for our customers, @William. ‘Fraid we’ve no info at the moment on where we’re looking to add next but I’ll pass your comments on :) >Rich

  214. Moderator: Richard

    No plans for this at the moment, @Brian but I’ll pass the suggestion on for you :) >Rich

  215. Moderator: Richard

    Sorry you’re not happy with Feel at Home, @Giorgio. I’m afraid that some things such as web surfing and streaming may be slightly slower than you’re used to back home but this shouldn’t affect you being able to use the service. We’ve more info here on our dedicated Feel at Home support page. >Rich

  216. Tesh

    I’m working in Germany, so commute between London and Frankfurt. Any word on when the Feel at home service will be available in Germany ?

    If it’s not soon I will have to cancel my contract and move to another provider, which I don’t want to do.

  217. william

    Hi just wondering if you are adding more countries to feel at home and which ones if any. I”m going to Tunisia in summer and hoped there might be some sort of thing in place as its very expensive to use phone from there. Thanks.

  218. Brian Prendergast

    Any plans for Spain?

  219. Moderator: Chris

    @Andy – Hey there, I can’t see any other comments from you, Andy. Can you send it on to me again?

  220. Giorgio Del Grosso

    Three and their network partners deliberately slow down three roaming clients in feel at Home Countries. As proved in Dublin Ireland 3 weeks ago. Three UK sim in iPhone 5s and three ie sim in another iPhone 5s. The speed test results were dramatically different in favour of the local sim….

  221. Andy

    Chris, did you get my comment about t mobile in the US?

  222. Moderator: Allan

    @Dave Wood – Not great to hear Dave. Sounds like there was an issue at the border. We’ll be able to look into it and credit back any charges that show. Please fill out your account details here

  223. Dave Wood

    I had a bad experience with Feel At home Yesterday. Having used FAH without problems during my journey through France I crossed the Pyrenees and entered Spain. As soon as my phone connected to a Spanish mobile phone operator (Movistar) I received a message from Three saying that I had now arrived in a FAH country and my texts, calls & Date would come out of my contract allowance. I had my doubts whether Spain was a FAH country so after using the internet for a few minutes I telephoned your help centre to check. After being kept hanging on for 20 minutes (presumably at roaming rates) your Indian (?) call centre told me that I was correct in that Spain was not included. Why did this happen and I feel aggrieved that I have probably been charged for the call to orange (an 0845 number)

  224. Moderator: Allan

    @Arabella – Our only other roaming partner in Australia is Telstra Arabella. You won’t be able to connect to any others then these two. Thanks

  225. Arabella

    I’m currently connected to Vodafone AU.. Haven’t tried the other networks. Will there be additional charges if I were to change networks?

  226. Moderator: Chris

    @Arabella – Hey there. Unfortunately there’s not a lot we can do for you if there’s a limitation on the local network you’re using “/ are you able to pick up 3G on any other available networks?

  227. Moderator: Chris

    @Sam Gan – Hey there, that doesn’t sound ideal :( It could simply be that you’re in an area that only offers 2G coverage normally, but failing this it could also be due to a limitation of the network you’re using. It’s worth getting in touch with them if it keeps up over the next few days.

  228. Arabella

    Hi there, I seem to be experiencing some problems with the service in Australia. I’m only getting 2G connection even in the city areas… Any advice ?

  229. Sam Gan

    I have experienced 3 UK ” Feel at home ” roaming in Melbourne past week. The Huawei E5336 Mi-Fi and the APN ( three.co.uk ) were used. Unfortunately, It is only can get 2G at Melbourne City, Australia. I’ll back to AUS on early next week, Please advice what should i do and get 3G networks in Melbourne City. Thank you

  230. Moderator: Chris

    @Frankie – Hey Frankie, if you fill in the support form over here – http://bit.ly/PbcMKL I’ll be able to look into this for you. Sorry to hear you’re stuck at the moment “/

  231. Moderator: Lauren

    @Pam W – I’m afraid we can’t control the network speeds and performance of other networks. It may have been down to the local network was having issues.

  232. Frankie

    This would have been useful information to know BEFORE going abroad and expecting to be able to use my phone. You must know this is a big reason why people join three so letting them know they can’t use this function for 30 days if they are on SIM would be pretty useful….now I am stuck in Italy with no phone – thanks

    “International roaming will be activated automatically on your Pay Monthly account if you have a phone account. If you are on a SIM plan, it will be activated as soon as you’ve had your account with us for 30 days and you’ve paid your first bill.”

  233. Pam W

    I have just returned from France. I got a 3 contract purely because of the “Feel at Home” service but was very disappointed at very slow speed. OK for emails if you weren’t in a hurry but really no use for much else.

    Unless this can be resolved I shall be cancelling my 3 (which is month by month, SIM only)

  234. Moderator: Chris

    @Dave – Hey there. Unfortunately the issue that you’re having really is outwith our control. We have agreements in place with our partner networks in certain countries that allow our customers to use certain services at no extra charge, but this doesn’t give us a say in or a view of how their service is run. In this instance you’d be best placed to take your issues up with T-Mobile USA and AT&T directly, who should be able to give you more information.

  235. Moderator: Chris

    @Andrew B – Hi Andrew, I’m sorry that you’re unhappy with the way that Feel at Home works but unfortunately it’s not a given that international roaming is automatically enabled on your account. I’ll be able to look into getting this sorted if you fill in the online form here – http://bitly.com/PbcMKM. Thanks.

  236. Dave

    Hi, while this is a great idea, like many others on here, Twitter etc, the speeds provided are often very poor. Not just the speed but the latency (ping times) mean I couldn’t even use maps applications as it was taking too long to load. I called customer service and went through faultfinding to be told its out of Three’s control. I was using both T-Mobile and AT&T in New York and it was an 890ms long ping on a 0.4Mbps download speed with full bars of 3G. You can’t keep fobbing people off saying its out of control of 3, it needs resolving along with your overseas partners. This is the only reason why I switched to 3 as I travel a lot.
    Any plans to launch any more countries?

  237. AndrewB

    I have had a 3 sim on pay monthly by direct debit for 18 months. At home in the UK it works brilliantly and when I heard about ‘Feel At Home’ I thought ‘Great!’, that will work for me when I goto Paris.

    Except I arrived in Paris yesterday and my phone refuses to connect to ANY network. I can see Orange F, F-Bouygues, F SFR & 20811 networks but try as I might, loads of reboots, deleting / reinstating the 3 APN & disabling / re enabling mobile data etc my phone (Samsung Galaxy Note 3) will not connect to any of the networks that can be seen. This means I have not been able to call or text home which is NOT what I would call ‘Feel at Home’.

    I wouldn’t mind if it connected and I got charged. At this point I would actually be HAPPY to pay extra to be able to use my phone so I could call home. The fact that it refuses to connect to any network is annoying beyond belief.

    Now you’re probably going to say ‘Why didn’t I call 3 to check if international access was activated on my account?’ How stupid of me to think that something called Feel at home means I should check it beforehand. Maybe if you called it ‘Feel at home BUT make sure you have it activated before you leave’ I would have thought twice about it.

    The most annoying thing is that when I arrived in France the time auto updated so the phone connected to a network to pick up the hours difference – yet it won’t connect to a network. Thanks 3, I cannot keep in touch with my family.

  238. Moderator: Bernadette

    @Blair – Don’t worry Blair. As long as you are in the USA and connected to either T-Mobile or AT&T the feel at home service will work :) Enjoy your trip. >Bernie

  239. Blair

    Hi. I am in the USA at the moment and know it is a feel at home location. I have been here for a few days now. But I have not yet recieved a text telling me I’m roaming or that I’m in a feel at home location. If I use my allowence as I have previously done in a feel at home location will I be charged.
    Thanks

  240. Moderator: Allan

    @Neil – The website is pretty clear on this Neil “You can’t use your phone as a personal hotspot (tethering) while you’re abroad.” It won’t work. Thanks

  241. Neil Brenner

    Hi Claire, Thanks for your response. You haven’t answered my question though. I know tethering isn’t included in the feel at home package, so, what would happen if I accidentally turned on Personal Hotspot (on my phone)? Would it still work and charge me for any tethered use, or would it ‘just not work’? Thanks

  242. Moderator: Chris

    @Amy – Hey there. Sorry to hear your speeds haven’t quite been up to scratch in ‘Murica this time round “/ Unfortunately the speeds that you would experience over there would be dependent on our partner network so there’s not much that I can do for you here. Have you tried switching over to AT&T to see if the service is any better?

  243. Moderator: Chris

    @Andy G – Hi Andy, thanks for the feedback :) In an ideal world, we’d be able to offer Feel at Home worldwide but there are a few factors that we have to agree with our partner networks first. We’re always looking into ways to improve the service, so you may very well see this change at some point in the future but there are no concrete plans at the moment I’m afraid.

  244. Moderator: Chris

    @KT – I can’t seem to find any emails from you in our inbox. Would is be possible for you to fill it out again at this link here? – http://bitly.com/PbcMKM. Once I’ve got visibility of your account I’ll be able to give you this information via email. Cheers.

  245. Amy

    I have used my phone in the USA before and it’s been brilliant with Feel At Home. However, I was in San Francisco earlier in the week and I’m now in New York and I have found at the 3G is terrible! It’s really slow and trying to use any apps takes forever. Any ideas why? My iPhone 5 worked fine last time so I’m not sure why the T-Mobile 3G is super slow this time around.

  246. Andy G

    HI Feel @ Home looks a great thing which stands 3 out from the crowd, any ideas when this is getting extended further to other EU countries – would be great to have this in Eastern Europe (on holiday to Prague in Dec)

  247. KT

    Yes as clearly stated in my original post, these calls were to UK landlines; yes that is the form I filled in (and subsequently contacted via email 3_customer.services@3mail.com).

    Any reply is better than none. However can you help specifically with why I have erroneously been charged for these calls and why I have not had a response?

  248. Moderator: Claire

    @Neil Brenner – Hi, tethering is not included in the Feel at Home offer. There is more information here on this. Thanks.

  249. Neil Brenner

    Hi there. Everything I read about Feel at Home says “You can’t use your phone as a personal hotspot (tethering) while you’re abroad.” Does that mean ‘you CANNOT use it – i.e. it just won’t work’, or ‘you should not use it, but if you do use it, it will work, but you will be charged as it isn’t included in your contract’? Many thanks. Neil

  250. Moderator: Claire

    @KT – Hi, have you filled in this form? Were you calling back to the UK or a local number in Indonesia? Feel at home covers calls back to the UK only. Thanks.

  251. Moderator: Claire

    @Shelley – Hi, did you activate international roaming on the SIM? If not you need to fill in this form. Thanks.

  252. Moderator: Claire

    @Eva – Hi, can you try and delete any profiles on the iphone? This is under Settings > General > Profiles. Let us know if this works once you have tried this. Thanks.

  253. Moderator: Claire

    @Michael – Hi, glad to hear :) 3 Italy and Wind are part of the Feel at Home offer so enjoy!

  254. KT

    I have used my phone on the 3 network in Indonesia to call landlines in the uk. I have been charged for these calls even though I have received numerous texts saying I am in a feel at home destination.

    I contacted 3 to resolve this matter, on the online form and via email and have been ignored.

    I have seen plenty of replies to peoples posts on this blog so I hope that I dont get ignored once again.

  255. Shelley

    I have a pay monthly sim for mobile broadband. I’m currently in Australia but cannot connect to a network – it just hasn’t service. What do I need to do to be able to get 3G? Thanks

  256. Eva

    Hi Claire. I am using iphone 4. It worked well whilst using it in Heathrow. I have enabled data roaming here in Italy, disabled, enabled again, I just tried WInd as operator again. Nothing. And I keep receiving text msgs saying I am in a feel at home destination… So the sim is active, the number works…

  257. Michael

    Just wanted to say thanks, I asked for international roaming activation on Friday and got a response from 3 today… Everything works! I guess IWIND and 3ITA are covered by this feel at home? It will be really useful while I’m away.

  258. Moderator: Claire

    @Eva – Hi, are you using this in a phone or a tablet? Thanks.

  259. Eva

    Claire,
    I went to the store in Heathrow and asked them for a sim card with credit that I could use for internet in Italy. They sold me something for 30 pounds that was supposed to give me unlimited access to internet in Italy for 30 days. I am terribly disappointed with this! Wind does not work either. I tried it yesterday, manually. Again, really disappointed with three.co.uk. 30 pounds and it does not work!!

  260. Moderator: Claire

    @Eva – Hi, what type of SIM did you buy? Have you topped this up? We also use Wind network in Italy, are you able to manually connect to this? Let us know how you get on. Thanks.

  261. Moderator: Claire

    @Matt – Hi, sorry to hear you are having issues with roaming. Did you get this working? Are you able to manually select 3 Italy or Wind networks? There is more information here. Thanks.

  262. Eva

    I just asrived in Italy and its not working. I bought it this morning in Heathrow where data worked fine. In Milan now its not working. I have ensbled data roaming and have also tried to manually change from 3ITA (which was automatically selected) to all other avilable operators, and it does not work

  263. Matt

    I am currently in Pisa/Livorno Italy and my phone is showing no service. I have an iPhone 6 and have contacted three to activate roaming, on my my3 account it states that roaming is active. I have tried resetting everything on my phone but no luck. I got my contract about a week ago purely because I travel a lot and wanted to use my phone. I will be cancelling on my arrival home.

  264. Moderator: Claire

    @Dan – Hi, Ibiza isn’t included in the Feel at Home service we have. Did you activate international roaming before you left? If not can you fill in this form? http://bit.ly/1q51t23 We will check the account and activate it for you. The charges for Ibiza are here. Thanks.

  265. Dan

    Hi,

    Just landed in Ibiza. Received the following … ” From Three: You are in a Feel At Home destination so your UK allowance lets you call & text the UK & use your data at no extra cost http://mobile.three.co.uk/fh” I can’t get it to work and I read here the Balearics aren’t included in feel at home. Can you confirm please? Thanks

  266. Lee Saunders

    I’ve recently returned from the USA where I was able to use my phone freely. That was great!

    However, I have to agree with a lot of other people on this blog who have stated that they found the 3G data connection (whilst in various FAH countries) very slow.

    I tried manually selecting both T-mobile and AT&T, however found very little difference in data download speed. Using the “SpeedTest” app, I was consistently getting a ping time in excess of 400-500ms (in the UK, the ping time on 3G is typically 50-80ms). Download speed was less than 1Mbps – so slow that Google Maps was unusable, as my iPhone would go to sleep before it could download a map of my current location. It actually was so slow that if I needed to look up anything on-line, I would wait until I had a WiFi signal, as trying to use 3G was frustrating, to the point that I don’t think I am being unreasonable in stating that it was unusable. Even googling in Safari was unusably slow. I can’t believe that people on contract within the States are accepting such download speeds, leading me to believe that the Three roaming speeds are being throttled by the networks. (as I said, to the point that you don’t use data roaming as you risk throwing your phone out a window in despair!),

    I am looking forward to receiving my next Three bill, as this itemises data usage on a daily basis, and I will be very interested to see how much data was used in the two weeks in the states, compared to the following 2 weeks back in the UK. I’m going to go out on a limb and state that there will be a noticeable drop in data usage for the two weeks abroad… I’ll let you know!!

  267. Moderator: Lauren

    @Andy – no word yet, we’re always looking to add new places so watch this space!

  268. Andy

    Any news as to when Spain and Germany will be added to ‘Feel at Home’?

  269. Moderator: Claire

    @Ruth – Hi, are you connecting to the 3G versions of each network? Thanks.

  270. Ruth

    Data roaming is already turned on, a tick appears next to th the carrier name (both t mobile & AT&T) but it continues to say no service on my phone & nothing connects apart from wifi where available.

  271. Moderator: Claire

    @Ruth – Hi, can you switch on data roaming on the handset? Are you able to manually connect to AT&T or Tmobile? They are our roaming partners in the USA. Thanks.

  272. Ruth

    Hi I’m currently in the the States & using an iPhone 6. I can’t get my phone to connect to a carrier so can’t use the feel at home service.
    Data roaming is on & automatic networks is off, trying to connect it to any available carrier & it continues to say “no service”.
    Wifi is a working as normal.
    I called the international three help number but the advisor said he’d activate my account, to take the SIM card out & turn the phone off for 2 hours but no change since. That was 2 days ago.
    Any help/advice?
    Thanks

  273. Moderator: Claire

    @Helen – Hi, if the other people calling you are on the Three network it will come out of their normal allowance unless they have gone over. Thanks.

  274. Moderator: Claire

    @Reoul – Hi, you would need to check with orange for your charges. Thanks.

  275. Helen

    when you are in a “feel at home” country, can people call you for the same cost as if you were in the UK?

  276. reoul

    Hi my friends in australia and he is on ee. when he calls me im aware it doesn’t charge the either of us however if i was to call or text him will i be charged. im on orange

  277. Moderator: Claire

    @Omar – Hi, are you in the same country as your partner or calling from the UK? Thanks.

  278. Moderator: Claire

    @Roderick – Hi, Feel at Home can be used for a maximum of 3 months as this is the agreement with the foreign network. We recommend activating your international roaming before going, there is more info here. Enjoy your trip :)

  279. Roderick

    Hi, off to Australia next week for 4 months – how long does the Feel at home deal last? Will I be able to use it all the time I am there? Finally, is there anything I need to do, or does it all work automatically!? Thanks

  280. omar

    can i call my partner in the feel at home destinations she is with ee and i am on three using my texts and minutes would be inclusive of my monthly allowance right?

  281. Moderator: Claire

    @Ye – Hi, can you confirm the model of the phone you are using? It needs to be a 3G compatible phone for our SIM to work. Thanks.

  282. ye

    Hi,
    I’m a new monthly contract user. Just received the sim card in a package. Inserted the sim card into my android Xiaomi Redmi Note, there is no network at all(greyed-out signal bars with a tiny cross at the bottom) Checked the coverage at my area (UK), the coverage is fine.

    Can advise what is wrong?

  283. Zohar

    Thanks @Nicki however I am in Central Hong Kong , people sitting next to me at the office using three on a local contract have a great signal and a very fast download. And I have 3G ( which is fine ) a very good signal But sub 1MB speed – which is unusable for most things and is far slower than normal 3G . I assume this is due to the cheap deal you have with three in HK for this service? If so it is A real shame as it makes this significantly less attractive and it isn’t mentioned anywhere in your blog or web site.

  284. Moderator: Claire

    @Norman Ridley – Hi, what model version are you using? We can check if this is compatible with US networks. Have you tried both AT&T and Tmobile 3G networks? Thanks.

  285. Moderator: Nicki

    @Lillian – Rome is covered by Feel at Home and you will still be able to use your phone the same way as you have done previously in Paris and Hong Kong.

  286. Moderator: Nicki

    @Zohar – Currently we only have a roaming agreement in place for 3G data. As you’re roaming on another operator’s network, the coverage may not give you the same level of signal you’re used to back home. There is nothing you need to activate on your handset. The issue you are experiencing may be down to coverage in the area that you are currently visiting.

  287. Zohar

    Hi,
    I am a new 3 pay monthly customer. Using an iphone 6 in HK. I am not getting LTE and the downlaod speed is mostly very slow . Not even fast enough to play a basic podcast , or download an app from the app store. Veru close to unuseable. Is there anything i need to do? Is that what I should be expecting from feel at home?

  288. Lillian

    I am a “The one monthly plan” user. Currently in Rome now, but did not receive the “Feel at home” text message from Three like I did in Paris and Hongkong. In this case, can I still turn on my data roaming and use the internet for free? Thanks.

  289. Norman Ridley

    Hi Nicki, I am using an iPad mini retina

  290. Moderator: Nicki

    @Norman Ridley – Hi, is it an iPhone 5C or 5S you’re using? If so, We’re aware there is an issue at the moment where customers can lose coverage and cannot perform a manual network search because no network is displayed. Apple are releasing iOS 8.0 for this. In the meanwhile you may be able to get service by switching off mobile data and trying to manually search again.

  291. Norman Ridley

    Hi, like a few other people are reporting, since the 17th I have been unable to get my ipad to connect to a US carrier. It was working fine but at first it was showing a carrier, but no internet connection and now it is just constantly searching. I have filled in a support form, but I am in the US for another four days and have been relying on it! Can you help? Is it me or a service issue?

  292. Moderator: Richard

    You’ll need to set up roaming on your account first, @Louis. You can do this via My3 or if you fill in our support tab we can set it up for you. Once this is sorted your phone should automatically do the rest, connecting to one of our roaming partners and then thanks to Feel at Home you’ll be able to use your phone as if you would back in the UK :) >Rich

  293. Louis

    hi, I’m going to the Republic of Ireland next month and was just wondering how I set up my three contract phone over there? will it just continue to stay the same as it would be in the UK or do I need to go through another network? Thanks.

  294. Moderator: Claire

    @Andy I – Hi, yes this will work in Venice and you can use your normal UK allowance there :) Enjoy!

  295. Moderator: Claire

    @Thomas – Hi, have you topped up? You need a credit balance to use the Feel at Home service in USA. Thanks.

  296. Moderator: Claire

    @Gary – Hi, as long as you have activated your international roaming this will work on 3G versions of AT&T or Tmobile. Have you connected to these networks? You won’t be charged as Las Vegas is part of our Feel at Home offer. :)

  297. Moderator: Claire

    @Peter Robertson – Hi, can you fill in this form and we’ll check the account? http://bit.ly/1q51t23 Thanks.

  298. Thomas

    Hi there
    In the USA with a PAYG SIM in my iPhone. Whilst it was working for the first day, I now no longer have any networks to connect to. I’ve reset my network connections and rebooted phone, but to no avail. A friend with me (on three pay monthly) is working fine (we swapped SIM cards and his card works in my phone to pick up AT&T and Tmobile, but mine doesn’t work in his). This leads me to think there is something wrong with the SIM (even tho it worked for the first day).

    PLEASE HELP!!

    My mobile number is [removed by mod].

  299. gary

    i have landed in las vegas, but i still havent received any conformation text that i can use my package whilst on holiday. do i need to wait for this text to come through?? will i get charged for usimg my data?? i have checked my account and it is set up to use im UK and abroad.

  300. andy l

    Will feel at home work in Venice? I’m currently there but the roaming has changed to iwind, it was on h3g before. Will I be charged if I use roaming whilst on iwind, or Will it come out of my allowance? I’m I’m the one plan

  301. Peter Robertson

    Hello, I’m in Italy currently and have absolutely no service on my iPhone, my ipad is fine.

    What can be done about this?

  302. Moderator: Nicki

    @graham chapman – Hi, we want Feel at Home to be global. With all destinations we add it’s driven by two things – customer interest and, critically, the wholesale price we have to pay. We would offer it globally if we could get the right terms from overseas operators. We’re always looking for ways of working with roaming partners in order to increase our Feel at Home offering :-)

  303. graham chapman

    when are you going to introduce Spain and Portugal to the plan? Do I suspect that Spain isn’t going to be introduced because that’s a very popular location??

  304. Jon

    Hi Guys,

    When Three announced Feel at Home i was super excited and told all my friends and they too signed up with you.
    However the reality of the service is far less than you advertise.
    When it France this summer the experience was appalling. I could use data for around 10 minutes every few hours. THERE MUST BE THROTTLING GOING ON.
    I wasn’t streaming, simply using the Facebook app on an iPhone.
    I could use it for a short while and then pages simply wouldn’t load. After a few hours the process repeated itself.
    The same thing happened on my wives phone too.

    Please don’t tell me it was the french network as my daughter has a french sim on the same network at the same location and hers was fine.

    Three must come clean about the usage limits and any throttling to allow customers to decide for themselves what service to choose. I would rather pay for euro data than be stuck with such a poor service.

  305. Moderator: Claire

    @Avi – Hi, can you fill in this form and we’ll look into this for you http://bit.ly/1q51t23 Thanks.

  306. avi

    Hi Claire, yes I was able to use the internet but no videos, where as people using the same network (orange) obviously could view videos, so as you say this must be a block they are putting on international customers which I am sure 3 do not agree with and this must be sorted out, they have no right to limit the services of 3 customers if you (3) are paying them or have an agreement with them to use their network. I am awaiting an answer to this and I hope you will take action against the network there (orange)

  307. Moderator: Claire

    @Ami – Hi, did you activate international roaming before going away? If not can you fill in this form and we’ll check the account http://bit.ly/1q51t23 Thanks.

  308. Moderator: Claire

    @Paul – Hi, we are working through this now. Thanks.

  309. ami

    Hi there, I am in France and I have No Service all the time, what can I do to fix this please?

  310. Paul

    Hi. I just filled in form as unable to connect to network while I am in Ireland. Form said 5working days. Can this be done sooner? Need to talk to my family.

  311. Moderator: Claire

    @Paolo – Hi, we are looking to add new destinations soon :)

  312. Moderator: Claire

    @Jay – Hi, if you are calling a non UK number you are charged for the call. The charges are here. Thanks.

  313. Moderator: Claire

    @Josh – Hi, can you fill in this form and we can arrange this for you? Thanks.

  314. Moderator: Claire

    @Stephen – Hi, we are looking to add more destinations in the future. :)

  315. Moderator: Claire

    @Steve – Hi, we would need you to fill in the form for us to access the accounts. You can find the mobile numbers of the mifi by entering this address when connected to mifi http://192.168.1.1 Thanks.

  316. Paolo

    Hi,

    When will The Netherlands be added to your Feel At Home destinations?

  317. Jay

    How does it work if I am at my mates place in Norway, and I call/txt his Norwegian mobile?

  318. Josh

    Hi Clare, I am currently in France and need to use my phone for some calls and texts back home but it hasn’t picked up any local carrier. I have tried to access my three account to set up international roaming but I have forgot my password, when trying to reset it, they said they have text me a new one – which I can’t read because my phone has no signal haha. Absolute nightmare. Is there a way around this? Can I get my international roaming switched on without getting on to my three account? Absolute nightmare! Would appreciate any help.

  319. Stephen

    Do you have any plans to add some countries in Asia to feel at home? As 3 is a member of the Conexus Mobile Alliance surely its possible to do it on those member networks. It would be useful in Japan for example as you generally can’t buy local SIM cards.

  320. Steve

    Hi Claire,

    I’d love to fill the form in but I’m now out and about in Paris and trying to grab what bit of wifi I can get from cafe hotspots… I’m not going to get back to the hotel (similarly defunct wifi) till late tonight. Can you find me from ‘the files.’ I have two MiFi accounts with you, and I can’t log into either of them till late tonight to get their sim numbers…

    [removed by mod]
    Appreciate any help I can get to get these lines activated for Feel At Home roaming ASAP.

  321. Moderator: Claire

    @Steve – Hi, can you fill in this form and we’ll check the account for you? Thanks.

  322. Steve

    Sorry::: forgot:::

    [removed by mod]

  323. Steve

    Help! I`ve been on a 3MIFI for a few years – monthly contract. I`ve just come to France anticipating that Feel At Home will work, and neither my sim nor my mifi will `roam`and my available internet access is nearly zero…

    [removed by mod]

  324. Moderator: Claire

    @M – Hi, can you confirm your full name, DOB, mobile and postcode? We won’t publish these details and can check your account. Thanks.

  325. Moderator: Claire

    @Phil – Hi, if your calls and texts are working it may be a limitation with the network in France. Have you tried Free Mobile? They are also our roaming partners. Thanks.

  326. Moderator: Claire

    @William Wale – Hi, can you manually connect to Free Mobile or Bouygues networks? Thanks.

  327. Moderator: Claire

    @Avi – Hi, were you able to use the internet apart from the videos? It could be a limitation on the network there. Thanks.

  328. Moderator: Pamela

    @Mercy That’s really good to hear Mercy and thank you so much for taking the time to come on here and let us know – we really appreciate it. We’re looking to add new destination all the time so watch this space for updates. Thanks, Pamela

  329. Moderator: Pamela

    @Nathalie Is it just data? Can you call and text ok Nathalie? Have you tried rebooting your phone?

    I’ve removed your details and we can’t publish these on the page. Thanks, Pamela

  330. Moderator: Pamela

    @Tracey That’s not good Tracey :-( Have you used your phone abroad before? Did you check you had international roaming enabled on your phone?

    I’ve removed your mobile number as we can’t publish them on the blog :-) Thanks, Pamela

  331. Moderator: Pamela

    @Nasan Have you used your phone abroad before Nasan? Is it only data you’re having a problem with? Have you tried rebooting your phone? Thanks, Pamela

  332. M

    Hi
    I have two accounts with three, arrived in melbourne but unable use my phone, unable to find any network

  333. Phil

    I am in France right now and are desperately trying to connect to the mobile internet. I can connect to Bouygues and the signal is pretty good. Data roaming on my phone (Lumia 920) is turned on. I am on PAYG. Can you please help?

  334. William Wale

    I arrived in France today and my Feel at Home which I successfully used in Italy and Ireland are not working here. I have NO NETWORK. I have turned my phone off and on several times and checked all settings, but nothing. I have even tried calling, using wifi, the Three number to be used from abroad and the call will not go through, receiving a message that there is no network. HELP!!! I desperately need data and the ability to stay in touch with family in the UK.

  335. Avi

    @claire I am now at the end of my trip to Israel and I am fuming at the poor service as not a single video worked the whole time I was here not you tube not daily motion and not any other video at all this is completely unacceptable as the network here is clearly stopping roaming 3 customers from videos being played (orange israel) my email address is on this form please let me know what on earth is going on as this is not good enough

  336. Moderator: Anne Marie

    @Simon – You should be able to check this through My3 Simon. If you have any problems with your bill when you’re home, let us know and we’ll have a look. Enjoy your trip :)

  337. Mercy Panackal

    Hi
    We as a family went to Paris recently and we could use our phones without any trouble as normal. Needless to say it was very useful and handy when you want to check road maps, navigation, checking mails as you would do at home without costing extra money. So a very big thank you to Three net work. Hope this service will soon be available to all parts of India soon.

  338. Nathalie Gil

    Hi, I am in Ireland and can’t access the Internet. My dob is (removed by mod) and full name is (removed by mod).

  339. Tracey

    Hi i’m in Italy and my android phone will not access 3 ITA. when I try to register, I get a message to say my SIM card does not allow a connection to this network. And it doesn’t work on any other network either, even though data roaming is turned on.

    I am a pay monthly mobile customer, but I also have a mobile wifi account for my ipad which is with me as well, yet is working perfectly on 3 ITA.

    My phone number (removed by mod) is different to my Sim card number (removed by mod).

    Please help as I can’t even make phone calls, let alone access the internet!

  340. Nasan

    Hi,

    Right now I’m in Dublin and I can’t figure out why “feel at home” service is not working on my phone. I have “all you can eat” add on, I’ve checked the roaming settings either on my iPhone and my3 account, the local operator is 3 IRL, but I cannot surf. Could you please help me with that?

    Thank you very much.

    Regards.

  341. Nicolas Gruel

    It works now , thanks !

  342. Simon Harding

    @Claire – Success at last :)

    I find a number of networks – Telstra, Optus ete. and “voda au 3g” which I assume to be Vodafone. Everything works fine from the last one, but I get a warning about roaming charges when I connect. I presume I can safely ignore that but is there a way of checking my usage to make sure I am charged normal UK rate? Anyway, thanks for your help.

  343. Moderator: Claire

    @Alex Marchant – Hi, we can’t access the account without your father adding you onto the account as per the data protection act. Thanks.

  344. Alex Marchant

    Hi have you tried using my father’s name and dob he was the one who bought the handset so this is technically his so it will be in his account

  345. Moderator: Claire

    @Simon Harding – Hi, I’ve checked the account and it is all setup with your allowance. Can you try manually connecting to the network? You can do this by opening the dashboard at http://3.home or http://192.168.1.1 then go to Connection settings > password is admin > Network settings > Change the ‘Network search’ to ‘Manual’ and click ‘Apply’ and finally choose the network you want to connect to and click ‘OK’. Let us know how you get on. Thanks :)

  346. Moderator: Claire

    @Agata – Hi, I’ve checked the account and your all setup for international roaming. If Orange is the only network then you won’t get service as we don’t have an agreement with them. The only network is P4 so it could be the signal strength isn’t strong enough to connect to them. Thanks.

  347. Agata

    @Claire The P4 network is blocked ( forbidden) and so is T-mobile. I’ve tried Orange and Plus. Currently I’m in reach only of Orange network.
    [removed by mod]

  348. Simon Harding

    @Claire – I purchased the device on 31st July and activated it the same day.

    [removed by mod]

  349. Moderator: Claire

    @Simon Harding – Hi, I can’t find your details. Can you get the mobile number from the connection manager? This can be found here. Thanks.

  350. Simon Harding

    @Claire – sim says 12964 024 909 and also says GA6S86

    Thanks
    Simon

  351. Moderator: Claire

    @Simon Harding – Hi, can you also confirm the last 6 digits of the SIM card? We need this to access the account. Thanks.

  352. Simon Harding

    @Claire – Sorry I posted my last before receiving your message. Here is my information:

    [removed by mod]

    I bought 3Gb and used a few mb so far, probably less than 100.

  353. Moderator: Claire

    @Harry – Hi, you can use Feel at Home with a PAYG SIM but you must top up and activate the add-on through my3. In regards to your contract you need to activate international roaming. We can do this if you confirm your full name, DOB, mobile and postcode for us to check. We won’t publish these details. Thanks.

  354. Simon Harding

    Hi
    Ten days into my trip and still nothing works. Three support is next to useless. I didn’t get a response to my last reply on here either. Can anyone suggest what I need to do or point me to something on the three website that explains anything about activating Feel at Home for a PAYG Mifi device.

    I’m very disappointed and feel I have just wasted my money.

  355. Moderator: Claire

    @Simon Harding – Hi, have you still got allowance to use? You have 3 months to use the allowance from the first day you activate it. Can you confirm your full name, DOB, mobile and postcode for us to check the SIM? Thanks.

  356. Moderator: Claire

    @Agata – Hi, what networks are you trying to connect to? Have you tried the P4 Sp Zoo network? Thanks.

  357. Moderator: Claire

    @Nicolas – Hi, I’ve activated your international roaming and this will be active within 4 hours. Please restart the phone and try again. Let us know how you get on. Thanks.

  358. Moderator: Claire

    @Richard Edwards – Hi, did you use +44 in front of the UK number you were calling? Were you able to receive calls and texts? Thanks.

  359. Moderator: Claire

    @Clarinda – Hi, I’ve updated your account and this will be active within 4 hours. Can you restart the phone and let us know how you get on? Thanks.

  360. Moderator: Claire

    @Agata – Hi, can you confirm your full name, DOB, mobile and postcode for us to check the account? We won’t publish these details. Thanks.

  361. Moderator: Claire

    @Alex marchant – Hi, I can’t access the account as you aren’t an authorised 3rd party contact. Can you ask your father to call up and add you so we can do this for you? Thanks.

  362. Moderator: Claire

    @Greg Watson – Hi, I’ve activated international roaming for you and this will be active within 4 hours. Please restart the handset and this will work for you. Thanks.

  363. Moderator: Claire

    @Alex Marchant – Hi, did you activate international roaming? If not can you confirm your full name, DOB, mobile and postcode for us to check? We won’t publish these details. Thanks.

  364. Moderator: Claire

    @Shaunagh Gallagher – Hi, can you confirm your full name, DOB, mobile and postcode for us to check your account? I can look at the settings for international roaming since the sim changed. We won’t publish these details. Thanks.

  365. Nicolas

    I am currently in France, and can’ t connect to any network (bouygues or free mobile). The phone keeps on telling me that “the sim card does not allow to connect to this network”. Any chance you could help please ?

    For your information:
    [removed by mod]

    This phone number was transferred recently from vodafone. In case you need it, the original Three number was [removed by mod]

    Thanks !

  366. Agata

    I’m currently in Poland and my phone won’t register on any of the available networks. The phone was working fine 3 days ago in Germany so roaming is turned on. Any idea how to fix it.

  367. clarinda

    hi, my full name is [removed by mod] thanks.

  368. Richard Edwards

    Before I went on holiday I was told I could use my iphone5 as normal because it’s a feel at home country. When I tried to call home it kept saying we do not recognise the number so couldn’t call any of my kids .i was told I have to select a service but the phone was on ital3 and I wind which I believe 3 use sad situation

  369. Agata

    I’m now in poland and can’t connect to any network. I didn’t have that problem when I was here last December (was using the same phone) or 4 days ago in Germany. Any chance anyone has a fix?

  370. Harry

    I went into a 3 store asking if my wife’s PAYG sim can have a “Feel at Home” add-on to allow me to use it in Ireland and the USA. However, the salesperson said that this scheme is not available for PAYG sims. Is this the case?

    I also have another monthly contract sim (my own phone). Do I need to do anything to activate Feel at Home when I go to the same countries?

  371. Simon Harding

    @Claire – No I did not top up before going. Do I have to do that? I bought the mifi in the 3 shop in Hemel Hempstead with PAYG +3 so I would have plenty of credit. The shop assistant assured me it would work in Australia.

    Thanks for replying. Still stuck though :(

  372. Alex marchant

    Please do not publish
    I have realised I have not turned on international roaming on my 3 account but cannot access my account as I cannot remember the password but I have realised that you are able to access my account for me if given the right details
    [removed by mod]

  373. Greg Watson

    “@Greg Watson – Hi, we have to activate international roaming for you. We can do this if you confirm your full name, DOB, mobile and postcode. We won’t publish these details. Thanks.”

    Brilliant. Thanks. Here’s the information:

    [removed by mod]
    Will you post another comment (or somehow otherwise notify me) once you’ve activated it please, so I’m made aware? Thanks!

  374. Alex marchant

    Hello I am currently on holiday in France and I cannot get any signal at all I am on a contract phone ultimate Internet 500 is there anyone that can help me get connected to a network so I can contact home

  375. shaunagh gallagher

    Hi, ever since i had my phone stolen in january I havent been able to connect to any network let along 3 IRL in the Republic of Ireland everytime I visit here. I thought it was the sim I got to replace my stolen one but I had my sims changed today to see if that solved the problem and it has made no difference. Apparently my international roaming is on as well. It is very frustrating!! Please help

  376. Moderator: Claire

    @Simon Harding – Hi, we use Vodafone Australia for the Feel at Home service. The mifi device will work on the network frequencies fine on 2G and 3G. Did you top up the mifi before going? Thanks.

  377. Moderator: Claire

    @William Whitmore-pack – Hi, I’ve checked the area and we have congestion with too many users accessing the network at the same time. We are looking to put up a mast in the near future which will help with 3G and 4G. Sorry for the inconvenience.

  378. Moderator: Claire

    @Greg Watson – Hi, we have to activate international roaming for you. We can do this if you confirm your full name, DOB, mobile and postcode. We won’t publish these details. Thanks.

  379. Moderator: Claire

    @Adam – Hi, we don’t have an agreement for 4G use in France. You are able to contact to the 3G versions of Bouygues and Free Mobile in France, how did you find the speeds of 3G on these networks? It is possible there was a limitation in the area you were travelling in. Thanks.

  380. Moderator: Claire

    @Chris Dizzy – Hi, did your girlfriend activate international roaming before she left? If so, can she manually connect to the 3G versions of Bouygues or Free Mobile networks? Thanks.

  381. Moderator: Claire

    @Clarinda – Hi, can you confirm your full name, DOB, mobile and postcode? We won’t publish these details but can look at your account to see why it won’t connect. Thanks.

  382. Moderator: Claire

    @Alberto Elias – Hi, I’ve checked your account and you have international roaming active. Have you topped up before going to Paris? Thanks.

  383. Chris dizzy

    Hi my girlfriends phone dosnt work in France but we was told it was activated, how do we get it to work? It’s a samsung s5

  384. clarinda

    it is a pay monthly sim. i have this contract for more then 12 months. it is because i have lost the sim on the airplane on my way to HOng kong and i ordered one and asked my partner to bring it over to me. How long can i use feel at home continously? i am looking to stay abroad and use the sim for 3 months.

  385. clarinda

    hi yes it is a uk sim, it was not activated in UK, was looking to activate first time in Hong kong, I did tried to activaste it on the website so thought it shouldn’t matter where it is activated. I did however try to search for network as 3 hk but will not log onto it.

  386. Greg Watson

    Is this automatically set up? I purchased a One Plan sim about 1.5 months ago and wondered if I needed to activate feel at home roaming?

  387. Simon Harding

    Hi I am in Australia and cannot get my Huawei E5330 to connect. I have 3 PAYG. The Huawei starts up with green bars, after 30 secs they go red, but there should be strong signal here. 3 uses Vodafone doesn’t it – other people here on Au Vodafone have no problem where I am. I have only had the mifi for a fortnight and this is my first time abroad so I don’t know if it is even set up right for this. It does work fine in the UK, however I bought it specifically because of the Feel at Home. This should be good so I am looking forward to a solution, luckily there is wifi in my hotel.

  388. william whitmore-pack

    Please advise why for the last 3 days or so i have been witbout a 4g signal at my [removed by mod] Location ,furthmore the signal has been sporadic between nothing upto HSPA+, please advise, I have reasonable 4g at my CRO Croydon work place

    Regards

    William

  389. Alberto Elias

    Hi, I forgot to add that my date of birth is the [removed by mod]. Thanks

  390. Alberto Elias

    Hi, I’m currently in Paris and I can’t get any signal. I’ve tried selecting the free network but it won’t connect. [removed by mod]

  391. Adam

    I’m using Feel at Home in France at the moment, and having a couple of issues.

    Data speeds are unreliable. A speed test in Grenoble shows over 20mbps, very good, but browsing and downloads are slow, and very noticeably slower the past couple of days. Is my data speed being throttled?

    I’m aware you have restrictions on streaming and VPNs in place, but I have used neither of these. My data usage has been acceptable, I think, 3GB used in a month.

    I’m also unable to connect to 4G on local networks. My phone is fully 4G compatible, and works in the UK. But in Lyon, where I am sure Bouygues has strong 4G coverage, I was unable to use it. I tested it by setting by phone to LTE only, and it could not connect to a network.

    It seems that there is actually a gap between the service provided by foreign networks for Feel at Home users and that which is provided for local users of that network. Is this Three or local networks controlling and restricting?

    Thank you

  392. Moderator: Claire

    @Toby Davies – Hi, we use Bouygues and Free Mobile in France. Are you able to connect to Free Mobile? Thanks.

  393. Moderator: Claire

    @P Yeung – Hi, which networks are you trying to send a text too? We use 3 Sweden and Tele2. Thanks.

  394. Moderator: Claire

    @Stewart McNicholl – Hi, I’ve activated international roaming for you and this can take up to 4 hours to activate. Can you restart and try connecting again? Let us know how you get on. Thanks.

  395. Toby Davies

    Hi, currently on holiday in France. I have no service in an area where I used to have very good service. Now and again I get one bar from Bouygues, but nothing else. I think I used to get Orange I think. My dad in the same position. Is there a problem, or have roaming partners changed? Also, do I turn on data roaming to use the ‘Feel at home’ service?

  396. P Yeung

    I just found out that Three’s Pay As You Go plan only allows you to text certain numbers in Sweden (only if the person in Sweden is on one of 2 carriers). That’s a real shame.

  397. Moderator: Claire

    @Adam S – Hi, have you been tethering or just watching videos on the phone? We don’t have a tethering agreement with the USA networks and any speed restrictions can be a limitation on the networks being used. Thanks.

  398. Moderator: Claire

    @Igor – Hi, have you activated international roaming? If not can you confirm your full name, DOB, mobile and postcode? We won’t publish these details and can check the account. Thanks.

  399. Moderator: Claire

    @Avi – Hi, can you confirm your email address and we’ll look into this? Thanks.

  400. Stewart mcnicholl

    [removed by mod]
    Please sort ASAP I’ve been in France a month no with no data I was told I didn’t need to do anything by your sales guy.

  401. avi

    videos not working at all in Israel on orange 3g they are definitely blocking access to things like you tube/daily motion please investigate this as this is total unacceptable.

  402. Igor

    Hello, I’m in Italy and my Nexus 5 doesn’t take the “3 Italia” and the Wind signal…also if I choose the network manually…can you help me please? Thank you.

  403. Stewart mcnicholl

    [removed by mod]
    Last 3 days in France and still no data they guy sold me the deal said I didn’t have to do anything I’ve tried to call 4 times now cost me a fortune and couldn’t get though! Really poor

  404. Avi

    Videos not working at all in israel on orange 3G i believe the network are blocking them to save bandwidth for their own customers.

    Please investigate

  405. Adam S.

    Been in the States (LA area) for a week and found that although in-app speed tests suggest up to 3mbps down I cannot stream any podcast or watch any streamed video. Is there a block or throttle applied to this kind of content? Your promo blurb only mentions social media sites for example. I’ve hardly touched the data allowance!

  406. Avi

    Hi please help I’m in israel at the moment and I am connected to orange with a 3G connection of about 6mbs the internet works ok but the problem is, no videos work at all such as you tube dailymotion, BBC etc (on a wifi connection of course they work fine) I believe the network here (orange) are blocking videos for roaming customers which is totally unfair and I’m sure not what 3 is paying them for please can you investigate this urgently (I have already spoken with various departments at 3 regarding this matter but don’t seem to have got any where, awaiting ur urgent reply.

  407. Katharine

    Hi me and the bf have come over to France today but no joy with the feel at home – help please?!

  408. Moderator: Claire

    @James – Enjoy :)

  409. James

    @claire – all sorted! Thank you!!

  410. Moderator: Claire

    @James – Hi, I’ve activated international roaming for you and this will be active within 4 hours. Let us know how you get on. :)

  411. James

    @claire – hello, [removed by mod]

  412. Moderator: Claire

    @Aaqib – Hi, yes as your phone will be unlocked. Why not use your 3 UK SIM as Italy is a Feel at Home destination and you can use your allowances as normal. :)

  413. Moderator: Claire

    @James – Hi, the networks are working fine in France and our roaming partners are Free Mobile and Bouygues networks. Can you confirm your full name, DOB, mobile and postcode so we can check your account? We won’t publish these details. Thanks.

  414. Moderator: Claire

    @Clarinda – Hi, was this a pay as you go SIM card? Did you use this in the UK first to activate it? Our roaming partner is 3 Hong Kong. Thanks.

  415. Moderator: Claire

    @Omar – Hi, have you manually connected to 3 Denmark or Tele Danmark who are our roaming partners? Thanks.

  416. Moderator: Claire

    @Sarah Blakeston – Hi, can you confirm your full name, DOB, mobile and postcode for us to check? We won’t publish these details. Our roaming partners are Free Mobile and Bouygues networks. Thanks.

  417. Moderator: Claire

    @Lizzy – Hi, what handset are you using? Our roaming partners are Free Mobile and Bouygues networks you can use. We can check to make sure you have the right settings setup if you confirm your full name, DOB, mobile and postcode. We won’t publish these details. Thanks.

  418. Moderator: Claire

    @Laurene – Hi, are you manually connecting to Free mobile or Bouygues? They are our roaming partners in France. What error message do you receive when you try this? Thanks.

  419. Aaqib

    Is it possible that I use 3 Italia sim on my 3 uk iphone 5s?

  420. James

    I’m in France on holiday, I read in a comment that there are network issues in France. I was just wondering when this would be fixed. I was told to turn roaming on on my account but I forgot my password so I reset it and they said they’d text me. But I can’t receive it because I have no signal. And I can’t activate ThreeInTouch because I’m not connected to the Three network. Having a bit of a mare.

  421. Moderator: Nicki

    @Mickael – With all destinations we add to Feel At Home it’s driven by two things – customer interest and, critically, the wholesale price we have to pay. We would offer it globally if we could get the right terms from overseas operators.

  422. clarinda

    i have just went onto the activating sim page and entered my details, mobile number and the 19 digit sim number (3x), however it says “The details you’ve given us don’t match our records. Please go back, check the details and try again”. I have no idea why this is happening and because i am abroad now i cannot call cs at this very moment”

  423. clarinda

    hi i have bought my three sim card from uk to be used in Hong KOng, however it will not register to any network, my partner who are also on 3 managed to use the sim card on the same handset. please can you provide me with information on how to get my sim working. thanks By the way my sim was a new sim because i have ordered a new micro sim instead of a standard size sim, will i need to somehow activate first in order to use it?

  424. Mickael

    Hi guys,

    I was just wondering if you could share with us the reason why Spain is not covered yet? Is it a technical limitation of their/your network, something burocratic or something else that prevents it?

    I’m quite curious taking into account that a lot of us, british Three customers, go there on a regular basis and need to go through the hassle of getting local sim cards to avoid the roaming charges.

    Any clarification, much appreciated…

  425. Omar

    I’m now in Denmark and can’t register on/connect to ANY of the available networks. I called customer service before leaving the UK to make sure that everything is on order, then once I got here I made sure that 4G is off, I even tried 2G…. And nothing worked :/

  426. Sarah blakeston

    Oh dear… Having real problems in France. Not connecting to a network (automatically). Will detect networks manually but not connect to them. (My work vodka phone picks up the signal fine). I have roaming activated, and I know it works as we landed in Switzerland and it found a network immediately. Had the same problem two weeks ago in Paris so presumed my roaming was not correctly set up, but was assured it was and followed instructions to switch phone off and on etc, but still not working (iPhone 4). Please help! Thanks

  427. Derek

    FEEL AT HOME with HUAWEI E586 MIFI DEVICE.
    I finally worked out how to connect my Huawei E586 Mifi device to the internet in France. It is complicated!
    Is there a simpler way than this??

    Expected behaviour:
    1. Switch on Mifi device,
    2. Mifi device connects to French 3G network (Bouygtel) and then to the internet.
    3. Connect my phone/laptop to the wifi network from the Mifi device.
    4. Access a webpage.

    Problem:
    Step 2 does not succeed completely. Huawei device connects to Bouygtel 3G showing a strong signal. But it is not connected to the internet (The Globe symbol does not light up on the Huawei front panel.)

    So, at step 3:
    On a laptop: laptop shows it is connected to wifi network from the Huawei device.
    On an iPhone: the phone comes up with the Admin login screen of the Huawei device.

    Solution on a laptop:
    Step 4: just carry on! Go to any webpage on the internet. You will be diverted to a webpage generated by the Huawei device that asks you if you want to connect to the internet. Press the Connect tab, and then confirm that you want international roaming.

    Solution on an iPhone:
    (a) At step 3: Cancel the Huawei login screen, and confirm that you will use the phone without internet. Your phone will (counter-intuitively) maintain the wifi connection to the Huawei wifi network!
    (b) Now, go to 192.168.1.1/html/connectionless.html on the web browser Safari. (Bookmark this page for later use.) You should get a page that gives a Connect tab to connect to the internet. Click on the tab, and confirm that you want international roaming.

    Step (b) has to be repeated each time you switch on the Huawei device :-(

  428. Lizzy

    Hi, I’ve been in France for a few days and despite having driven the length of the country I haven’t had signal once! International roaming is turned on but I can’t even manually connect to any networks. My number is [removed by mod], can you please help?

  429. Laurene

    My boyfriend and I are in France and both our networks are not working. It’s the third time that it happened and we’ve callled the customer support team back in the UK and they said it was fixed but when we arrived two days ago it was still not working. It is really annoying because we both need to be reachable and we can’t really do anything right now. Could you fix this for us please?

    Thanks a lot

  430. Giuse

    Thanks @Pamela, I will give it a try the next time (next week in fact). I am only a bit confused since I get reception in other countries (as I mentioned Spain and Germany) without any special tuning in my phone and I can of course enable data roaming (after paying the internet pass to limit costs). That does not happen in Italy for some reason. Plus, I want to be able to switch automatically to other networks besides three Italy and Wind (I don’t care if I have to pay as long as I can decide). This problem is quite annoying since every time I have to carry an additional italian sim card to be able to use my phone.

    Cheers,
    Giuse

  431. Moderator: Bernadette

    Cristina – Sorry that you are having network issues in France. Can you send over your surname as well please. >Bernie

  432. Moderator: Bernadette

    @Marion – That sounds very strange. Can you send me over the name, number, DOB, postcode for the account so I can double check this ( I will remove your personal details don’t worry ) Have you made sure roaming is turned on in the settings off your handset. Also you need to have 4G turned off as this can affect getting service. Does it allow you to connect to each network and then just states you have no service. If everything is ok account related then it may be an issues with the French network but we can certainly try and find that out for you. >Bernie

  433. Moderator: Pamela

    @Gluse – Next time you go do a manual network selection. You’re looking to roam on either 3 Italy and Wind. Thanks, Pamela

  434. giuse

    Hi,
    I have a pay monthly contract since a couple of years now. I went to Italy last year and I was expecting to use my sim there free of charges with the ‘feel @ home’ option. Unfortunately, I had no reception at all. I went to other places like Germany and Spain and I had roaming working fine in this case. Maybe there it was working because I had to pay to use my phone : )

    Can someone point me to the solution to this problem?

    Thanks,
    Giuse

  435. Cristina

    Hi there,I’m currently in France and have no signal.I tried to connect manually to the few networks available with no success.My number is ( removed by mod ). Could you please fix this.for me? Thank you. Cristina

  436. Marion

    Hi Claire,

    I am in France right now and cannot get any service with my Iphone 5s.

    I called your customer support team on Monday to make sure international roaming was on. I received a text while still in the UK confirming it has been activated.

    Nevertheless, I cannot get any service either in 3G and 4G. I’ve tried rebooting and removing the SIM and nothing is happening… I’ve also tried to add manually Bouygues and Free as advised but still getting “no service”…

    Are you able to help?

  437. Jag Bassi

    @Claire. All sorted. For some reason my SIM hadn’t been provisioned properly.

  438. Jag Bassi

    @Claire. Have tried Bouygues and Free. Simply won’t connect, either auto or manually. Seems like international roaming is not activated. I can’t connect to any network. Suggest you disable roaming on my account, apply, then change it back.

    Unless there is some other fix?????

  439. Moderator: Claire

    @Jag Bassi – Hi, we no longer have an agreement with Orange so you can connect to Bouygues and Free mobile. Are one of these working for you?

  440. Jag Bassi

    @Claire. Yes. Have tried manually connecting to Orange and Bouygues. Set to prefer 3G. No luck.

  441. Jag Bassi

    @Claire. Yes. Have tried connecting to Orange and Bouygues. Simply says ‘cannot connect to network’. Have set to prefer 3G. Have rebooted. No luck.

  442. Moderator: Claire

    @Jag Bassi – Hi, I’ve checked your account and international roaming is already active. Have you tried manually connecting to the 3G versions of Free Mobile, Orange or Bouygues? Thanks.

  443. Moderator: Claire

    @Stewart Mcnicholl – Hi, have you activated international roaming before you left? If not can you confirm your full name, DOB, mobile and postcode for us to check? We won’t publish these details. Thanks.

  444. Jag Bassi

    Claire. My details…
    [removed by mod]
    My phone is a Google Nexus. It did change recently, as I lost the old one.

  445. Stewart Mcnicholl

    I’ve been in France for 3 weeks no service constantly not connected once! Please DM me solution, can’t contact customer service too long on hold. I need this for my business.

  446. Moderator: Claire

    @Aftab Haque – Hi, you can connect to 3 Denmark or Tele Danmark. Thanks.

  447. Moderator: Claire

    @Jag Bassi – Hi, can you confirm your full name, DOB, mobile and postcode? We won’t publish these details and can check your account. Thanks.

  448. Moderator: Claire

    @G – Hi, I checked your account and international roaming is active. I see you contacted our network team, did you get this working in France? Thanks.

  449. Aftab Haque

    Can you please advise as to which networks can I roam on in Denmark under the feel like home

  450. Jag Bassi

    Can’t connect in France! Set to 3G. Manually tried orange and Bouygues, no success. Roaming is on. Rebooted. Just won’t connect to network. Please help!!! Need to be contactable

  451. G

    I’ve got no service at all in France either – international option is activated and it worked in other countries.
    Can you check my account?

    (please dont publish the details below)
    [removed by mod]

  452. Moderator: Claire

    @Alan Large – Hi, are you trying to access 3G version of Orange? We still have an agreement with them at present so it should work. We can check your account if you confirm your full name, DOB, mobile and postcode. We won’t publish these details. Thanks.

  453. Alan Large

    Hi I am in the south of france and have available networks F-SFR, F Connect and Orange. Your team told me that you no longer have an arrangement with Orange in france and I need Bouguyes or Three in France. These companies have no coverage where I am based for 4 weeks – I really need to connect here. Are you able to help please? I am sure I have roaming enabled – the three second line support team very recently said it was a coverage problem but your blog seems to indicate you still can link with Orange. On my screen it says Orange is forbidden. Any ideas please?

  454. Moderator: Claire

    @Gavin Carpenter – Hi, thanks for checking. Can you give me a list of available networks when you manually search? Thanks.

  455. Gavin Carpenter

    Claire

    There is no profile option in the Settings-general menu. After reading forums, this indicates no other profiles are available.

    I desperately need to use this phone on mobile networks

  456. Moderator: Claire

    @Gavin Carpenter – Hi, did you see an option to delete any profiles? You would need to do this if there are any profiles showing as this can stop the foreign network connecting. Settings > General > Profiles and if you see any network profiles > click on them and remove. Are you able to remove all of them? Thanks.

  457. Moderator: Claire

    @Daniel Parker – Hi, I’ve checked your account and activated international roaming. Can you restart the phone and manually connect to the network? It can take up to 4 hours to activate. Let us know how you get on. Thanks.

  458. Daniel Parker

    [removed by mod]
    Hi I’m in Germany and my phone is saying no service however my friend is on the same network and he does. I have tried removing the profiles and restarting to no avail. Thank for the help in advance. Dan

  459. Gavin Carpenter

    I have tried to reset all my phones settings and network settings as you said then to connect to AT&T and t mobile manually, and although the networks appears in the selection list, selecting them does not connect it to the network.

    I could not find the reset profile option on my iPhone 4S.

    Please help as this could have a real effect on my holiday if I can’t use maps or make calls on my phone

  460. Moderator: Claire

    @Gavin Carpenter – Hi, I’ve checked your account and international roaming is already setup. Can you try deleing any profiles on your phone? Settings > General >Profile. Once you have done this, restart the phone and try manually connecting to 3G versions of AT&T or Tmobile. Let us know how you get on. Thanks.

  461. Gavin Carpenter

    Hi Claire.

    [removed by mod]

  462. Moderator: Claire

    @Gavin Carpenter – Hi, can you confirm your full name, DOB, mobile and postcode? We won’t publish these details and can check your account. Thanks.

  463. Gavin Carpenter

    I have arrived in San Francisco, but after an hour, my phone is unable to connect to a network. I have tried switching to manual connection and selecting AT&T and T-mobile, but neither will connect. Help!

  464. Moderator: Claire

    @Stephen tristram – Hi, if one of you phones the other in the same country it works as normal coming out of your UK allowance. If you call a friend on a different UK network this also comes out of the allowance but if they are on a foreign network that would be chargeable. Hope this explains how it works :)

  465. Moderator: Claire

    @Des – Hi, I’ve activated international roaming for you. Can you restart your phone and try connecting to either Telefonica, Orange or Xfera? It can take up to 4 hours to activate. Thanks.

  466. Stephen tristram

    If I am on holiday with my wife who is also on three in one of the feel at home countries would I be charged to call her? And also if my friend is with us who is on a different network would I be charged to call him?

  467. Des

    Hi Claire,
    Thank you for the su[erquick reply:-)

    yes…full name:
    [removed by mod]

    thanks for trying to help.

    Des

  468. Moderator: Claire

    @Des – Hi, can you confirm your full name, DOB, mobile and postcode? We won’t publish these details and can check your account. Thanks.

  469. Des

    Hi, I have arrived in Southern Spain and cannot connect to a network? Can anyone help/advise?
    My wifes o2 phone instantly connected to movistar.

    thank you

  470. Moderator: Claire

    @Alex – Hi, have you tried to connect to Telefonica, Orange or Xfera? If this doesn’t work can you confirm your full name, DOB, mobile and postcode for us to check? We won’t publish these details. Thanks.

  471. Moderator: Claire

    @Jasmine Hoyt – Hi, we don’t have any news on this at present but we are looking to add more countries in the near future :)

  472. Alex

    Hi. Sorry if this thread is for something else but I’ve tried every other way to contact 3 on a wifi connection.
    my 3 phone won’t connect to a network in Spain. It’s a moto g and really annoying. I’ve tried changing the setting on my3 but they’re already set up for roaming. Thanks xx

  473. Jasmine Hoyt

    When is it going to be brought into Spain? Cause I’m going on my year abroad next year to Spain and France and want to be able to keep my 3 phone. I’m on the rolling monthly ultimate sim 600 contract I think so will it take me 30 days to to activate or? Thanks

  474. Moderator: Claire

    @Jordan – Hi, I’ve checked your account and activated international roaming. If you can restart the phone and try connecting to one of the 3G networks and let us know how you get on. It can take up to 4 hours to activate. Thanks.

  475. Moderator: Claire

    @Andrea – Hi, are you connecting to 3G version of the networks? If so and this still isn’t working can you confirm your full name, DOB, mobile and postcode? We will check your account and not publish these details. Thanks.

  476. Jordan Crompton

    Hi I’m sorry if this blog isn’t for support but I’m in desperate need at the minute, I’ve managed to get onto wifi temporarily to post this.
    I’ve arrived alone in Paris to sightsee and I’m unable to get any form of service. I tried to reset my3 account but it sent me a passports via text which I can’t receive due to no service.
    I’ve tried to connect manually but I’m still having the same issue, please can you help/recommend what to so next? I’m unable to be I contact with family back home.
    Thank you

  477. Jordan

    @claire Hi, I’ve arrived in france and I’m unable to receive any form of service. I’ve tried to manually connect but I am unable to, I’ve read I could need to enable roaming on my account but I’m also unable to do that because I have no service to log into my3.

    [removed by mod]

  478. andrea

    Hi – I just arrived in France and I have international calling unlocked on my phone (just checked my account and it says I should be able to make calls). But I can’t connect to any network – orange, bouygues, sfr – nothing. All I get is a message saying i’ll only be able to make emergency calls. Very frustrating! was counting on having a phone!

  479. Moderator: Claire

    @G Catterall – Hi, yes it should do this automatically. :)

  480. G Catterall

    @Claire. Sadly no I’m back in the UK…. do I need to do anything next time or will it automatically pick up the additional operators?

  481. Moderator: Claire

    @G Catterall – Hi, it should be all resolved now. Are you still in France to check? Thanks.

  482. G Catterall

    @Claire. Thanks for the reply. No signal on the 24th or 25th either. So is it now all fixed ?

  483. Moderator: Claire

    @Colin Howey – Hi, I’ve activated international roaming on your account and this will be fully active within 4 hours. Can you restart the phone and try manually selecting the networks now? Let us know how you get on :)

  484. Moderator: Claire

    @G Catterall – Hi, our roaming partners Bouygues and Orange were updating the networks from the 26th July onwards which did have an affect on service. We are sorry for the inconvenience this caused during your time in France.

  485. G Catterall

    Tried this in northern france last week and was very disappointed with the coverage. ‘Free’ was the only operator that gave a signal and that appeared to only work in the bigger towns and cities. Outside of big towns, and let’s face it that’s most of France, no service at all, not even just for calls and texts which is pretty useless. Bouygues seemed to have no signal at all, even when my wife’s phone on O2 had full Bouygues signal, I was getting no service.
    When it worked it was great, but it didn’t work enough to be useful. If you need to be able to use your phone anywhere outside the major towns then forget three feel at home

  486. Colin Howey

    Hi Claire, thanks for getting back to me. Unfortunately, that didn’t do the trick. Here are the details you asked for:
    [removed by mod]

    In anticipation – thanks!

    Au revoir,
    Colin

  487. Moderator: Claire

    @Colin Howey – Hi, do you have any profiles on your phone? Can you try deleting them under Settings > General > Profiles and try to connect to 3G version of the French network. If this doesn’t work please confirm your full name, DOB, mobile and postcode for us to check your account. We won’t publish these details. Thanks.

  488. Colin Howey

    Hiya, I’m currently in France. I’m on a 3 contact, as is my wife. We both have iPhones. However, whereas her phone connected seamlessly to F-Bouygues Telecom, I can’t do so on either auto or manual selection. Any advice, received with thanks! Cheers, Colin

  489. Jessica

    It’s working now thank you @claire

  490. Moderator: Claire

    @Jessica – Hi, did you get this to work? If not can you manually select the networks Optimus or TMN? Let us know how you get on. Thanks.

  491. Jessica

    I turned my phone off and then on and it’s been 4 hours yet my phone is still showing no service @claire :-(

  492. Moderator: Claire

    @Lauren – Hi, as you have a prepay SIM you just need to convert the add on in my3 and this will work. It is only if you have a contract you have to wait 30 days. Thanks.

  493. Lauren

    Hi, I am an Orange pay monthly customer and am travelling to Dublin in 2 weeks. I have just purchased a pay as you go (comes with an all in one 15 add on) sim from 3 to put in my Iphone. My iphone is unlocked to any network. Will the SIM card work abroad? As the guy in the shop was very unsure if I’d have to wait a certain number of days for it to work… I bought it anway in hope it would as your website only states that SIM only customers have to wait 30 days! Thanks

  494. Jessica

    Thank u so much @claire amazing thank u x

  495. Moderator: Claire

    @Jessica – Hi, I’ve checked your account and added international roaming for you. Please restart the phone and this will work within 4 hours. Thanks.

  496. Jessica

    [removed by mod] @claire

  497. Jessica

    My full name [removed by mod] is postcode @claire

  498. Moderator: Claire

    @Annie – Hi, are you able to connect to Free Mobile, Orange or Bouygues 3G networks? They are our roaming partners in France. Thanks.

  499. Moderator: Claire

    @Jessica – Hi, can you confirm your full name, DOB, mobile and postcode for us to check your international roaming settings on the account? We won’t publish these details. Thanks.

  500. Moderator: Claire

    @Hugo – Hi, are you able to connect to Orange, Free Mobile or Bouygues? They are our roaming partners in France and you can connect to the 3G versions of these networks. Let us know how you get on. Thanks.

  501. Moderator: Claire

    @Claire – Hi, can you confirm your full postcode and we’ll check the area? We won’t publish this. Thanks.

  502. Jessica

    Hi I have just arrived in Portugal and my contract phone network isn’t working, it says no service, I can’t make calls or recieve any text messages, I have tried to register my three online account as I hadn’t prior to this and I’m waiting for a text message with my password to continue ahead before I can check my international roaming etc online but I can’t recieve any text messages and cannot make calls to the three number provided…. Help

  503. Annie

    I have just driven across the south of France and have had no signal for 2 hours. What’s the point of “feel at home” if I can’t use my phone?! I initially had signal when my plane touched down and had it on and off for the first part of the drive. I was in exactly the same place last year and had signal with three. Is this a problem that can be fixed or am I going to be without a phone my whole holiday?!

  504. Jessica

    Hi I have just arrived in Portugal and my contract phone network isn’t working, it says no service, I can’t make calls or recieve any text messages, I have tried to register my three online account as I hadn’t prior to this and I’m waiting for a text message with my password to continue ahead before I can check my international roaming etc online but I can’t recieve any text messages and cannot make calls to the three number provided…. Help

  505. Hugo

    Hi,
    I am in France since yesterday and it is impossible to get signal. Had the same problem during a weekend in June. There seems to be a problem with France because when I’m close to the Spanish border I can have Movistar network. I’ll be in France fir 2 weeks and need my phone to be usable.. Can you tell me what to do? Thanks

  506. claire

    i live in south tyneside england and there has been no network coverage for the last 2 days, what is going on??

  507. Moderator: Claire

    @Derek – Hi, you need to change the settings to manual rather than automatic. This can be done in the settings you are using for changing APN settings. Thanks.

  508. Derek

    @moderator_claire: I have not tried using a different network. I am not sure I can switch network on the mifi device….

  509. Moderator: Claire

    @Derek – Hi, did you try Orange or Free mobile? We also have roaming agreements with these networks too. Thanks.

  510. Derek

    I have tried to use this feature in France but failed. I have a PAYG data SIM card with a Huawei E586 mifi device. I have 10GBP credit on the account plus a 1GB data allowance. The mifi device connected to the Bouygtel 3G network, but could not obtain a connection to the internet.

    Also, it received an old-style SMS message from 3 saying that it costs xxx/MB to use the internet abroad etc. So it looks like your system did not recognise the Feel At Home thing.

    What is not working??

    I tried a few things:
    – switch device off and on.
    – The APN setting was originally for Three. That did not work so I changed the APN setting the Bouygtel ones, then switched device off and on. But that did not work.

  511. Moderator: Claire

    @Tony Earls – Hi, I’ve asked our team to check into this as we’re not sure why this hasn’t worked for you. We have an agreement with Orange, Free Mobile and Bougyues in France so will find out how you connected to F SFR. Thanks.

  512. Tony Earls

    Hi Claire, Its all too late now I’m back in the UK. But I was not able to manually select networks form the menu and the all the networks apart for F SFR were forbidden. And usually the F SFR network was being displayed as available but when it attempted to connect it was rejected “unable to connect. Try later”
    My only question now is – does 3mobile have a roaming agreement with any other networks apart from “F SFR” in France?

    Just to reiterate a connection could be made via “F SFR” on rare occasions in metropolitan areas and sometimes on motorways.
    Now I’m home I’ll ring 3 mobile and see if I can get a new SIM.
    Heres the details:
    [removed by mod]

  513. Moderator: Claire

    @Alex – Hi, have you activated international roaming on each account? If so, are you able to manually connect to 3G version of Orange, Free or Bouygues networks? Thanks.

  514. Moderator: Claire

    @Debbie Buisson – Hi, we are updating the webpage at the moment. Is there a country you are looking for? I can find out the roaming partners there. Thanks.

  515. Alex

    Hi me and my dad are both on three and we’ve just left on a holiday to France but we haven’t been able to connect to any networks for the past 400 miles or so whilst travelling down so it can’t be a signal problem

  516. Debbie Buisson

    Just three weeks, I discovered the Feel At Home plan with Three as I was traveling to France. I was able to use a page on Three’s website to tell me what the sister networks are in each country. I cannot find this page anymore. Has it disappeared? If not, can you please link me to it? Thank you!

  517. Moderator: Nicki

    @Martina – Hi there, as they’re both Feel at Home destinations you’ll be able to use your allowances in both locations :-)

  518. Martina

    Hello,

    At the moment I am in Switzerland and I would like to activate all in one 15 add-on to use abroad. However I am going to italy this saturday, will I be able to use the same plan in both country without any cost?

  519. Moderator: Claire

    @Jonathan Devereux – Hi, are you connecting to AT&T or Tmobile 3G networks? Have you setup your phone to these settings?

  520. Moderator: Claire

    @Rosaria Matrone – Hi, you can do this on my3 online. There is more information on this here. Thanks.

  521. Jonathan Devereux

    Unlocked Google Nexus 5 in the USA, Data roaming activated, correct APN. Received this text

    Sorry, we cannot automatically set your phone for internet and picture messaging use. To do this, go online on a PC http://www.three.co.uk/setup

    Have been online (via pc), have phoned customer services. I am running through AT&T, it all worked fine on my iPhone. I can send texts, make and receive calls but still no mobile data. I have no idea what to do and am at a total loss. Any thoughts?

  522. rosaria matrone

    hi can I activate “Feel at Home” from 3 web site or I need to call 333?

  523. Moderator: Claire

    @Damien – Hi, can you confirm your mobile and full postcode? We won’t publish this but will check if there is any issues in the area. Thanks.

  524. Damien

    Thanks Claire

    Message centre number is as it should be but a text to myself hasn’t shown up after ten minutes.

  525. Moderator: Claire

    @Damien – Hi, can you check you have the right message centre number +447782000800 in your message settings? Then send a test text message to yourself to check. Thanks.

  526. Damien

    Hi Claire, yes I have in the past. I’m trying to resend the SMS settings to my iPhone 5S but the website link doesn’t send me anything. http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,varset_cat=callsemails,varset_subcat=3788,Case=obj%283689%29

    It takes between 45 minutes and two hours to receive any text message even though i’ve tried the usual troubleshooting methods suggested on your site.

  527. Moderator: Claire

    @Damien – Hi, we send texts from words like 3alerts or From Three rather than display a number. Have you had these texts before from us? Thanks.

  528. Moderator: Claire

    @Cedric Pytel – Hi, glad to hear this is working :) I have asked for your pin to be reset for you to 1212 then you can change this to a pin of your choice. This may take up to 24 hours. Let us know how you get on. Thanks.

  529. Cedric Pytel

    Hi Claire, thank you for your reply. International roaming is now working and I am now connected to FREE network. However I can t access my voicemail without a pin that I don’ t have. I have called them on 00447782333333 but it seems impossible to talk to a real person. + I am not sure how much i am charge to call this nb. Could help me please.

  530. Damien

    Hi

    Can you tell me what telephone numbers Three uses to text me please? I am not getting your texts and want to make sure I don’t have them blocked.

    Thank you.

  531. Ron

    Hi All

    A quick update on the issue that I had back in 23/6. My issue was that I could not connect using mobile data whilst I was in USA roaming on my iPhone 4S. It appears the issue could happen to any iPhone models and in any countries if you had ‘Profiles’ from another network provider installed on your iPhones.

    The installed ‘Profile’ from another network provider obviously overides the Three data APN settings on the phone. Using the APN of another network with a Three sim card will not go hence the error message when trying to access any data contents using mobile data. Once the ‘Profile’ is deleted, the phone will revert back to using Three data APN settings and now mobile data should work without any issues.

    The ‘Profiles’ only affect mobile data and possibly MMS and visual voicemail (if provided) but it shouldn’t affect calls or SMS as these do not rely on APN settings.

  532. Moderator: Claire

    @Cedric – Hi, I’ve checked your account and you are all setup for international roaming. Can you manually connect to Orange, Free Mobile or Bouygues? You should be able to connect to these 3G networks as we are roaming partners. You can do this by going to Settings > Networks > Mobile Networks. Let us know how you get on. Thanks.

  533. Moderator: Claire

    @Tony Earls – Hi, can you go to the home screen > Menu > Settings > More networks > Mobile networks > Network operators. Does this give you the option to select the networks manually?

  534. Moderator: Claire

    @Tony Earls – Hi, have you been connecting to the 3G French networks? We don’t have agreements with the 4G networks. If not can you confirm your full name, DOB, mobile and postcode so we can check your account. We won’t publish these details. Thanks.

  535. Moderator: Claire

    @Martin Wilson – Hi, have you got this working? If not can you confirm your full name, DOB, mobile and postcode for us to check your account. We won’t publish these details. Thanks.

  536. Cedric Pytel

    [removed by mod] please dont publish it on your website. Same for my previous comment. Thank you.

  537. Cedric Pytel

    Hi I am in France and my phone isn t working. Could you please activate feel at home international roaming. [removed by mod] Many thanks Cedric

  538. Moderator: Madeline

    @HMcwhirter – Hello, we’ll need you to confirm your full name, DOB, postcode & mobile number in order to activate your international roaming. Thanks

  539. Tony Earls

    Hi Claire- I presumed that Orange, Free & Bouygues were not roaming partners with “3” as those all say “forbidden network” and on the rare occasions I have managed to connect it has always been on “F SFR”. But I will attempt to connect to one of the other manually.
    I’ll let you know how I get on.
    I’ve just tried connecting to “Orange F 4G” … it returns “Your SIM card does not allow this connection”
    Just trying the same on “Orange F 3G” … but same result.
    I’ve just had another go at “F SFR 4G” … returns “unable to connect. Try later”
    Emm? This can be the sort of response you get from a waiter in Paris with a shrug of the shoulders.
    I’m only here for another couple of days but it would be good to get it sorted as “Feels Like Home” is worse than a chocalate tea pot if I cannot connect to anything.
    It would be great to know I can rely on it next time I come over here.
    I do have an O2 phone with me if I get really stuck but its not charged up at the minute.
    Could it possibly be a SIM issue?
    I’ll check in later to see if you have found anything.
    Hi Claire – On this device GT-19505 I cant find how to set “Network Selection” to Manual rather than Automatic.
    The closest I can find is a menu with three options:
    “Network Mode” …
    LTE/WCDMA/GSM (Auto Connect)
    WCDMA/GSM (Auto Connect)
    WCDMA only
    I’ve just tried that last option… that dosent work either :(
    Perhaps you can send a text to
    ****332 to see how long it takes to get through?

  540. Tony Earls

    Hi Claire – On this device GT-19505 I cant find how to set “Network Selection” to Manual rather than Automatic.
    The closest I can find is a menu with three options:
    “Network Mode” …
    LTE/WCDMA/GSM (Auto Connect)
    WCDMA/GSM (Auto Connect)
    WCDMA only
    I’ve just tried that last option… thatdosent work either :(

  541. Tony Earls

    Hi Claire- I presumed that Orange, Free & Bouygues were not roaming partners with “3” as those all say “forbidden network” and on the rare occasions I have managed to connect it has always been on “F SFR”. But I will attempt to connect to one of the other manually.
    I’ll let you know how I get on.
    I’ve just tried connecting to “Orange F 4G” … it returns “Your SIM card does not allow this connection”
    Just trying the same on “Orange F 3G” … but same result.
    I’ve just had another go at “F SFR 4G” … returns “unable to connect. Try later”
    Emm? This can be the sort of response you get from a waiter in Paris with a shrug of the shoulders.
    I’m only here for another couple of days but it would be good to get it sorted as “Feels Like Home” is worse than a chocalate tea pot if I cannot connect to anything.
    It would be great to know I can rely on it next time I come over here.
    I do have an O2 phone with me if I get really stuck but its not charged up at the minute.
    Could it possibly be a SIM issue?
    I’ll check in later to see if you have found anything.

  542. Martin Wilson

    @Claire
    Using iPhone 5s. Already deleted my one & only profile (bt wifi),
    Rebooted, selected carriers manually, everything I can think of!!!
    Getting really frustrated now. Contacted your support team via twitter but they weren’t much help. – asked me to direct message them but I can do this unless they follow me which they haven’t. (I’ve asked them twice to do this to no avail!!) I’ve noticed that this seems to be quite a common problem please get it fixed!!!!!!

  543. HMcwhirter

    Hi I am I. The US with my iphone 5 and I am not able to get service. [Removed by Mod]

  544. Moderator: Claire

    @Tony – Hi, I’ve checked your account and international roaming has been activated. Have you tried to manually connect to any of the networks – Orange, Free mobile or Bouygues? Thanks.

  545. Moderator: Claire

    @Martin Wilson – Hi, what type of phone are you using? If you are using iPhone, can you delete any profiles listed and try again? This is found under Settings > General > Profiles. Thanks.

  546. Moderator: Claire

    @Mike – Hi, we are looking into adding more countries in the near future so watch this space! :)

  547. Moderator: Claire

    @Matt Mac – Hi, I’ve activated this on your account and this can take up to 4 hours to fully work. Please restart and manually connect to the network. Thanks.

  548. Tony Earls

    Hi Claire, of course I activated roaming before I left, I also happen to have purchased the first ever GSM handest ever sold in the UK, apart from developing the GSM chip set at the heart of all these babies.
    But for the first time ever I cant log on to any French Network.
    This is an intermitant fault though and its nothing to do with reception areas, switching it on and off or hopping the sim out for a scrub down.
    I’m sure its just a French boggie as this system has only been up for three weeks. But unless its fixed by the school holidays your going to be swamped.
    P.S. I bought my daughter a PAYG sim from three last week and that works fine over here.
    Heres the details:
    [removed by mod] Sansung Galaxy S4 GT-19505 Android 4.4.2
    I’ll send you Kernal & Build etc if required

  549. Moderator: Claire

    @Tony Earls – Hi, have you activated international roaming before you left? If not can you confirm your full name, DOB, mobile and postcode so we can check? We won’t publish these details. Thanks.

  550. Martin Wilson

    I have had no service since arriving in New York yesterday. I’ve checked my account & roaming is enabled. I’ve also tried selecting AT&T and TMobile manually from the carrier options, but this hasn’t worked either. Any other suggestions?

  551. Mike

    I believe Germany is not currently one of the countries where I can use “feel at home” are there any plans to add Germany to the list

  552. Matt Mac

    Hi Nicki. [removed by mod].

    Many thanks

    Matt

  553. Tony Earls

    Hi 3 mobile … “Feels like home” should be great but … I’m in France and most of the time I cannot get a Network Connection. I seach the available Networks and most are in range:
    Free Forbidden
    F SFR available and current Network (4G)
    Orange Forbidden
    I am guessing then that FSFR is the network partner for 3mobile.
    But the handset (Samsung Galaxy S4) says “Emergency Calls Only”
    So I am stuffed with a useless phone.
    My daughter is using a similar handset with a PAYG sim card in it and there are no issues.
    My son in lawn has a similar problem to me.
    I love 3 and I think with “Feels like Home” you have made GSM the way it should be … If it worked.
    When I can get a connection and I dont know why it does in some areas, it works well, for data as well as voice.
    I think there must be a bug in this system somewhere can you look into if for me?

  554. Moderator: Nicki

    @Matt – Hi, did you check to see if international roaming could be added to your account before leaving? If you’re not sure can you send us over your full name, phone no, postcode & DOB and I’ll check you’re eligibility.

    If this has been already added you may need to turn your network settings from ‘automatic’ and to ‘manual’ before selecting one of our roaming partners.

  555. Matt

    Hi, I’ve been in France since yesterday and my phone has no service. Can this be resolved?

    Thanks

  556. Moderator: Nicki

    @Matt Mac – Hi Matt, we can check to see if it can be enabled on your account. Can you send us over your full name, phone number, postcode & DOB?

  557. Moderator: Nicki

    @Steve – Hi, I’ve raised this with our developers. They’ve checked all the caching plugins and everything is as they should be. We’ve been testing this in a number of ways (hence my delayed response) and we’ve been unable to re-create this. All unpublished comments remain so until we choose to publish or remove the comments. We’ve had no reported issues prior to this and any un-moderated comments are currently not being displayed.

  558. Moderator: Nicki

    @Steve – Hi, I’ve activated your roaming for you now. You may need to turn your phone off/on to pick up the changes and change your network selection to ‘manual’ before clicking on one of our roaming partners.

    I’m afraid we can’t access the other account for you or confirm any details. The account holder hasn’t added you as an authorised contact. If they want you to be able to discuss the account they can call 333 (+447782333333 from outside UK) and add you on as an authorised contact so we can look in to things for you. Alternatively they can get in touch with us directly.

  559. Moderator: Nicki

    @Adam – Hi, by default international roaming is active on all accounts. Are you able to make calls/texts OK? If you are then it could well be an issue with the local network you’re connecting to. We don’t have any roaming agreements with Orange but you should be able to connect to Hutchison Drei Austria if you’re in their coverage area.

  560. Moderator: Nicki

    @Yun Gi Hong – If your phone doesn’t automatically connect you’ll need to go to your network settings and change them from ‘automatic’ to ‘manual’ before connecting to one of our roaming partners. In Sweden these are 3 Sweden, Tele2, or TeliaSonera.

  561. Matt Mac

    I just arrived in france and have no service. Having looked through the comments I’m led to believe that You can enable international roaming for me? Thanks!

  562. Moderator: Nicki

    @daniel – Hi, there are no charges for you to receive a call when you’re in a Feel at Home country.

  563. Steve

    All Please note this BLOG is not a secure BLOG. I have tested it. This is now my third post in succession. As soon as I post a comment while it is showing as still being moderated I can then see the comments in the BLOG showing up on a colleague computer at the same PAGE. There is a serious issue here. I wonder if BBC are aware of security issues.

    Three could you please look into this issue as a matter of urgency. Something is seriously wrong.

  564. Steve

    @claire. You idiots you have posted all my personal details on the BLOG exactly what you said you would not do. PLEASE REMOVE IT IMMEDIATELY

  565. Steve

    @Claire. Hi Claire. The store where I got my contracts was Three in Trafford Centre Manchester. My Number is [removed] this is the transferred number from Vodafone which took place 15/07. DOB: [removed]: PostCode:[removed]

    My Wife’s number is [removed]transferred from O2. DOB: [removed]: PostCode:[removed]

    I am more interested in getting my roaming working ASAP and indoor coverage at home. I am currently in Norway and due to my O2 number being transferred I no longer have a Phone. I will not be back in the UK for another 2 weeks. If I cannot get Roaming activated I will need to cancel my contract in favour of a service which does allow roaming.

  566. Adam

    @Claire

    [Removed by Mod]

  567. Yun Gi Hong

    Thanks again for the quick reply. However, there’s still no network that’s connecting on my phone. Do I have to change the network settings to accommodate the Swedish network?
    Thanks

  568. daniel

    if i receive a call from a non 3 uk number when i am in france and they are in the uk will it come from my allowances or theirs? as it would be in the uk.

  569. Moderator: Claire

    @Adam Hi, did you activate international roaming before you left? We can check your account if you confirm your full name, DOB, mobile and postcode. We won’t publish this information. Thanks.

  570. Adam

    @Claire

    I’ve tried 3 and Orange- Hutchinson doesn’t show up.

  571. Moderator: Claire

    @Ian Blewitt – Hi, I’ve activated this for you and it will become active within 4 hours. Please restart your phone. Thanks.

  572. Moderator: Claire

    @Yun Gi Hong – Hi, I’ve checked your account and International Roaming is already active. :)

  573. Yun Gi Hong

    @Claire – Hi, thank you for the quick reply.
    [removed by mod] Thanks in advance.

  574. Moderator: Claire

    @Steve – Hi, you can’t downgrade your tariff until the end of your term as you have agreed this term. We can run checks to see if we can offer you a solution to your indoor coverage if you have home broadband, if so can you confirm your mobile number and postcode? We won’t publish this.
    In regards to roaming you do need to wait 30 days before you can access this as your a new customer. We don’t offer tethering data abroad on any plan as that isn’t an agreement we have in place with foreign networks, you can use internet on your phone only. Which store were you in and we can feed this back? Thanks.

  575. Steve

    Hi: Just a quick question. I went into the Three store this weekend and changed contract for my wife and I from O2 to Feel At home.

    I have a 1 Year SIM only Contract she to a phone contract as well. After going through all the questions the sales person told me. 1. if I take the upgraded package for SIM only I can use tethered data. However she neglected to tell me it would not be available for roaming. 2. I have indoor coverage at home – indoor coverage at my address is extremely poor to none existent even though the coverage map shows otherwise. 3. She neglected to inform me that the Roaming is activated only after a Month even though I did tell her that I would be needing it the next day.

    Questions:
    Can I downgrade my plans. SIM only to the standard cheapy option.
    Can I get the Roaming activated before the 30 Days. If not then would I be able to change the plan to one that is activated.

    You really need to have all terms and conditions available in store for people to read and not email them after the contract is signed.

  576. Moderator: Claire

    @David Smart – Hi, can you confirm your full name, DOB, mobile and full postcode? We won’t publish your details and can check the account. Thanks.

  577. David Smart

    Just arrived in France and only just found out you have to notify you in advance to turn on roaming. I’ve tried calling but the hotel phone won’t connect to you, is there any other way to enable roaming from abroad or am I stuck?

  578. Moderator: Claire

    @Adam – Hi, how are calls and texts? Are you connecting to Hutchinson network? Thanks.

  579. Adam

    Hi,

    I’m in Austria, got the welcome message, but the internet won’t actually work. Can you help?

    My number is [removed by mod]

  580. Ian Blewitt

    I have not activated international roaming as far as I know.
    [removed by mod]

    Thanks

  581. Moderator: Claire

    @Peter Ibbotson – Hi, is the person in the UK got internet access when using FaceTime? Thanks.

  582. Moderator: Claire

    @Ian Blewitt – Hi, did you activate International Roaming before you left? If not can you confirm your full name, DOB, mobile and postcode for us to check? We won’t publish this information. Thanks.

  583. Moderator: Claire

    @Yun Gi Hong – Hi, can you confirm your full name, DOB, mobile and postcode for us to check your account? We won’t publish this information. Thanks.

  584. Moderator: Claire

    @Tory – Hi, yes if you are in the USA and call someone in the USA who isn’t on Three then they may be charged for receiving an international call. If you are on Three calling UK numbers this comes out of your normal allowance. Hope this clears this up! Thanks.

  585. Peter Ibbotson.

    Hi, I am currently in the USA (Florida) and have tried to FaceTime the UK but it always says it can’t connect. Yet to FaceTime to our daughter who lives near New York poses no problem. Could you please help.

  586. Ian Blewitt

    I am trying yo use feel at home in Italy. I find not recieve a welcome text and can’t get signal despite a number of carriers being available. Can you help?

  587. Yun Gi Hong

    Hi.
    I’m currently in Sweden and my phone won’t connect to any of the local networks.
    I signed into My3 and found data roaming was already set at ‘UK and abroad’, so I changed to ‘UK only’ in order to reset it back to ‘UK and abroad’ and see if it works. However, now the option itself is gone and says ‘I’m not authorised to view the page’. Can you fix this for me?
    Thanks

  588. Tory

    Hi
    Sorry if this has already been asked… I went to a three store and was told that if I ring from USA then the receiver will be charged if they are not on three or if I ring a landline number. I have just rung three and I am not sure the lady understood what I was asking as she kept saying I wouldn’t be charged but will the receiver of my calls?

    Thanks You

  589. Moderator: Claire

    @Matt – Hi, PAYG will work automatically as long as you have credit and topped up before going. The Pay Monthly SIM needs to wait 30 days before we can add this. We use AT&T and Tmobile in Florida. Thanks.

  590. Matt

    Hi, Just want to check something as I have received one set of info and then have read another!
    I am going to Florida in 5 weeks so have ordered a Three PAYG sim as I wish to use Feel At Home – in the 3 Shop I went into I was told that the sim had to be regsitered 30 days before I could load up for it to work – the way around this was to get a Pay Monthly SIM – however I read on the 3 website that the PAYG will work automatically and Pay Monthly SIM needs 30 day registration – can you clarify if the shop were correct or the website is correct – I am fine with timescales but I just want to clarify – if I need to I will register (or check if my SIM has been regsitered) when I receive it!

    Hope this makes sense!!!

    Cheers

    Matt

  591. Moderator: Claire

    @Lee – Hi, as long as you have credit in the pay as you go SIM this will work automatically in the USA. We use AT&T and Tmobile networks with 3G only, you can connect to either one. Thanks.

  592. Lee

    Does a pay as you go sim have to be active for a certain amount of time before it can be used for feel at home or international roaming? In the USA, which network would I roam on? And for data, would it be 2g, 3G or 4g? Thanks

  593. Moderator: Nicki

    @Sarah Powell – Hi there, I’ve turned roaming on for you now. You may need to turn your network settings from ‘automatic’ to ‘manual’ and click on one of our roaming partners. In France these are Bouygues, Orange or Free Mobile. Thanks.

  594. Sarah Powell

    Thanks Pamela!

    My details are as follows:
    [Removed by Mod]

  595. Moderator: Nicki

    @Ben – Hi, you may need your roaming activated if this wasn’t done before you left. If you send your full name, phone number, postcode & DOB I’ll check if this can be activated. If this has been done you may need to search for available networks and manually select AT&T or T-Mobile. This is done by turning off ‘automatic search’ in your network settings so you need to manually select who you want to connect to.

    If you’re not sure on how to do that let me know what phone you have and I’ll get the exact steps.

  596. Ben

    Hi.
    I’m currently in America, my phone won’t connect to any of the local networks. My friend has told me that she has connected to “3” over here in America, but I can’t find 3 in the manual section when trying to add a carrier.
    Do I need to sign into My3 to get to connect to a network? Or do I need to turn something on/off for me to connect to a network?
    Thanks

  597. Moderator: Nicki

    @Alex Mikkar – Hi, you may need your international roaming activated if it wasn’t done before you left. If you send us across your phone number, postcode & DOB I’ll check this for you. We won’t publish any of your account details. Thanks

  598. Moderator: Pamela

    @Sarah Powell If you get back to us with your name, number, postcode and date of birth (don’t worry, we won’t publish these), we’ll add roaming and get back to you.

    My3 won’t always work abroad as we rely on our roaming partner to update us on your usage. You can call 333 as normal when you’re there to check though. Thanks, Pamela

  599. Moderator: Pamela

    @Celine Sorry you didn’t receive the confirmation text :-( If you’re using your phone to roam – feel at home will apply to you. Enjoy France :-) Thanks, Pamela

  600. Alex Mikkar

    Arrived in USA and got no welcome text. No signal but phone searches for networks and finds at+t and t mobile. It won’t connect to either due to SIM it says.

  601. Sarah Powell

    I’m currently in France and wish to take advantage of this scheme however like others, I currently have no signal even when data roaming is turned on. If I give you my details could you please fix this on my account so that I can use my allowance here in France? Where should I send the details to?

    Also is there a way to check how much of the allowance I have used as I go along? I’m on a pay monthly all you can eat data contract (I know this is still limited though and don’t want to go over!).

    Thanks!

  602. Celine

    I haven’t recieved a text letting me know that Feel at home is activated- is this a problem?

    ( it does say on my3 account that international roaming though and im on Bouygues network so does that mean its working?)

  603. Moderator: Nicki

    @kerry thomas – Hi Kerry, you’ll be able to use My3 to check your allowances and you’ll also be able to call 444 from your Three mobile for free in a Feel at Home destination.

  604. Moderator: Nicki

    @Mark – Hi, our roaming partners are Bouygues and Free Mobile.

  605. Mark

    Hi, I’ll be heading over to France in a few days. Who is the roaming partner I should connect to in France?

    Thanks

  606. kerry thomas

    Hi, how can I check my remaining allowances whilst using feel at home, if they are running low can I top my account up and still use feel at home – how does it work?

  607. Moderator: Pamela

    @Stuart I’m afraid there’s no chance if that Stuart. We’re looking to add new destinations all the time though so fingers crossed. Thanks, Pamela

  608. Moderator: Pamela

    @David Sure – Feel At Home applies to both voice and data SIMs. Thanks, Pamela

  609. Moderator: Pamela

    @Paolo Sure, Wind is our other roaming partner in Italy :-) Thanks, Pamela

  610. Moderator: Pamela

    @Billy Have you ever used roaming before? Did you try a manual network selection? Thanks, Pamela

  611. Moderator: Pamela

    @Katie Hepburn If your making calls to local numbers within Italy, it will be 18.8p per minutes. Thanks, Pamela

  612. Moderator: Pamela

    @Katie Bacon We can look into this for you. If you get back to us with an email address (don’t worry, we won’t publish it), we’ll get in touch. Thanks, Pamela

  613. Moderator: Pamela

    @ Vanessa Anytime you call a UK mobile that is being used abroad, the call would always be taken out of your allowance or charged as normal. International rates would never apply. Thanks, Pamela

  614. Moderator: Pamela

    @ John Feel At Home is available for everyone, as long as they have international roaming activated. The only restrictions are the first 30 days for SIM only contracts and sometimes deposits are needed from some of our customers travelling abroad. Thanks, Pamela

  615. Moderator: Pamela

    @Richard This would normally happen if the other network has a stronger signal, we don’t push one roaming partner over another. Sorry if you’re having to manually change, I’m afraid it’s just one of those things. We can never tell what future plans are but, at the moment, Feel At Home is a big focus for us as we’ve always believed, using your phone abroad shouldn’t be a huge expense. Unfortunately, it’s sometimes out with our control and the pricing depends on the agreements we have with our roaming partners. We’ve got good fair use restrictions in place which keeps Feel At Home fair for everyone so it can’t really be abused. Does that help at all? Thanks, Pamela

  616. Stuart

    Any chance of rolling this out for Japan in, say the next two weeks?

  617. Moderator: Pamela

    @Poppy – The 30 day rule applies to a full 30 day period in the Feel At Home destination. We’d let you know if this was going to happen though – your international roaming wouldn’t be suspended without any warning. Does that help? Thanks, Pamela

  618. David

    Apologies if this has already been asked in a previous posting. I have the 30 day rolling plan with Three for the iPad. 1gb data allowance for £7.50 per month. Does Feel at Home apply to these data only plans too? Very useful for me if it does. Thanks

  619. Billy

    Hi Team,
    Hope you can help.
    I landed in Hong Kong today and I cannot connect to the 3 network. I keep getting No serivce.
    – Samsung Note 1

    – set roaming from UK to everywhere via My Three.
    – pay as you go

  620. Keith Hepburn

    Hi

    Ill be visiting Italy soon. I may make calls within Italy can you confirm what these will cost.

    I’m on The One package.

    I understand that calls back to the UK are now free along with Texts and Data usage upto 25GB and I cannot tether.

    Thanks

  621. paola

    Hi, on feel at home in Italy: is it ok to use wind if 3 Ita is out of range? Last time Wind appeared as “forbidden network” in the list of available networks.
    Thanks!

  622. Katie Bacon

    Hi, Could you please tell me why I have been charged this month for using my phone in Australia?

  623. Vanessa

    Hi if I have a three phone in uk ringing my daughter on her uk three phone in France is that free out of my bundle too or is that classed as an international call? Is it only free for her to ring me? Or if she in a feel at home country is it free for me from uk 3 phone?
    Thanks
    Vanessa

  624. John

    If we have an existing pay monthly contract are we automatically included in this deal, or is it something we won’t get until we renew?

  625. Richard

    I refer to the questions in my post below.
    Someone has just answered the first one for me! Apparently, ‘phones will register on whatever network offers the strongest signal. I understand that this explains why when roaming networks can change.
    That just leaves my second question. Thank you.

  626. Richard

    I have two questions about Feel At Home. (Please accept my apologies if they have been answered but it would take a very long time for me to read every post/answer!):
    I was recently in the USA. Of the 2 networks, AT&T was superior to T-Mobile. For this reason I chose the former manually. Yet, the ‘phone would invariably go back to T-Mobile despite my choice. Typically I would get a few minutes on AT&T before the ‘phone would revert to T-Mobile. Why did this happen?
    I wonder how committed Three is to Feel At Home in the longer term. I have in mind what has happened to unlimited tethering: an enhancement offered to customers which has since been taken away from those who want to buy a new ‘phone on contract. Will Feel At Home be another enhancement to be taken away from customers (or radically changed from its present form), perhaps because a minority is “abusing” it?

  627. Poppy

    The three website says “if you only use your plan in a Feel At Home destination for a complete month, and this happens three times within a year, we may have to suspend international roaming on your account”. Does this mean a calendar month? Or any 30-day period? Or your billing month (the 30-day period your monthly allowance is valid for)? I travel a lot, so this would be very useful to know.

  628. Moderator: Anne Marie

    @Kit – Hong Kong local numbers wouldn’t be included Kit. It would only be if you are calling another UK mobile number or landline.

  629. kit

    Hi there
    Can anyone tell me the question in my mind below:

    If I travel to Hong Kong with my three pay as you go sim and with the £15 add on.

    Will calling Hong Kong Local number be part of the inclusive minutes ??

    really likes to know this

    thanks

  630. Moderator: Anne Marie

    @Fiachra – Hi Fiachra, you shouldn’t be charged before you activate this. Have you had your bill in yet? Did it have this usage on it, or did your receive a text on your handset before Europass activation?

    The Europass page is a gateway, that effectively doesn’t cost the customer when trying to activate the phone for data use.

  631. Moderator: Anne Marie

    @Kerry Thomas – All these states are covered with Feel at Home Kerry :)

  632. Moderator: Anne Marie

    @Zeke – Hi Zeke, yeah that’s right :) You might want to call up though and make sure your roaming is active before you go, so that there’s no disappointment.

  633. Moderator: Anne Marie

    @Ajay – Hi Ajay – good news is USA is one of our Feel at Home countries, so you would be charged the same price as in your current package. There would be no additional charges, just whatever you pay already :)

  634. Fiachra

    Hi there, I’ve noticed that after being in a Feel at Home country and having enabled data roaming on that basis, there then seems to be no way to avoid data charges when in non Feel at Home country on another trip. I turn on data roaming to buy a euro day pass and by that stage the various background data demands have already cost me a euro or two. I’ve tried explaining this to customer support however they haven’t understood when I’ve explained why this has happened.

    Data needs to be blocked and the user brought to the data access page every time they enter a new country, in order to avoid this, I think. Or is there a better way? As far as I can see at the moment it’s literally unavoidable.

  635. Kerry Thomas

    Can you use feel at home anywhere in the US, she’s currently in San Francisco and will also be visiting Los Angeles and Las Vegas

  636. Zeke Taylor

    Hi There,

    Am I correct in assuming that as long as roaming is active, when I go to France next month, I don’t have to inform you or anything, just carry on as normal and I won’t get charged extra for using anything that comes included with my One Plan (Except tethering)?

    Thanks.

  637. ajay

    Hi. I wonder if I could check. If my wife and I are both travelling to the USA on holiday. We both have pay monthly 3 mobile contracts. Whilst in the USA, if I ring my wife on her UK 3 mobile number, from my 3 mobile phone, and she is in the USA at the time, will this come out my my monthly contract minutes or are there any additional charges?

  638. Moderator: Anne Marie

    @Lee – Hi Lee, yes it would be 30 days before it would work. Although you would need to get in contact to have the roaming activated. Thanks

  639. Lee

    Hello, can you confirm if a 30day MBB sim would need to be active 30 days prior to using feel at home, also would a 30 day mbb dongle work immediately? I have a MiFi and a dongle and need to know the best way to get feel at home as I will be travelling across south england then to france. Thanks

  640. Moderator: Anne Marie

    @Lin – Yes, that’s correct Lin. For 30 days SIM only price plans you would need to wait the 30 days before activation. PAYG are activated straight away.

  641. Lin

    Am I right in assuming that if I get a pay monthly sim only plan now, I’d have to wait 30 days before I could use feel at home but If I get a payg sim card now and buy an add on, I’d be able to use feel at home straight away? Thanks.

  642. Moderator: Anne Marie

    @Si T – That’s strange. I was looking to see if you were near a border, maybe it would be picking these up. Is it still allowing you to use data, make calls, etc? Can you try restarting the handset and manually looking for the network? What happens?

  643. Si T

    Says connected to Bytel which it auto defaults to. Near Names / Uzes

  644. Moderator: Anne Marie

    @Si T – Hi Si, where in France are you at the moment? Are you connecting to the Bouygues or Free Mobile network in your settings?

  645. Si T

    Hiya, in France, got the Feel at Home Txt, but still keep getting international roaming warning messages popping up frequently?

  646. Moderator: Anne Marie

    @Kerry Thomas – Hi Kerry, no she’ll need to speak with a member of the customer service team to get it activated, but it should only take a few minutes :)

  647. kerry thomas

    Hi is international roaming activated as soon as I call 333, just called but lines are now closed until morning?

  648. Moderator: Nicki

    @Lilyrose – Hi, do you know if you activated roaming before you left? If you’re not sure can you send us your full name, phone number, postcode & DOB and I’ll check if roaming can be added for you. We won’t publish your account info.

  649. Moderator: Nicki

    @Tim – Hi, they’d need to check directly with their own network but the charges would be international as they’ll be calling a UK mobile number.

  650. Moderator: Nicki

    @Paul Gorms – Hi there, I’d recommend she double checks with O2, but all she’d be doing is calling a UK number. With our network we wouldn’t charge any customers for calling a UK number when it’s roaming in another country.

  651. Moderator: Nicki

    @Nigel Dodd – Hi, no plans for Spain as yet. We’re always looking for ways to improve our Feel at Home offering but no immediate plans for any other countries. We’ve gone live today with an additional 5 countries, and you can find more on this here.

  652. Moderator: Nicki

    @Kerry Thomas – Hi there, all you’d need to do it make sure her account is set up for international roaming before she leaves. This can be done via 333 :-)

  653. Moderator: Nicki

    @Tom – Hi there, with Feel at Home you’ll find your speeds won’t be as fast as when you’re in the UK. We’ve got some info on this available here. With Feel at Home you can use this for longer than 30 days – the only restriction with regards to the length of time is you can’t use it for 3 or more months within any 12 month period.

  654. Moderator: Nicki

    @Paul Nearn – Hi there, if you send us over your phone number, postcode & DOB we can check here for you. We won’t publish your personal info. The number for calling from outside the UK would be +447782333333

  655. Moderator: Nicki

    @Michaela – Hi, do you know if you set up international roaming before you left? If you’re not sure can you send us your full name, phone no, postcode & DOB and I’ll check if you’re eligible for roaming. Thanks

  656. Lilyrose

    Are you going to answer me later when I have gone ?….
    I will be writing a review about this website …..it just does not work ….

  657. Lilyrose

    When promised and told you are on roaming …why doesn’t it work …plus unable to get any help or replies to calls or chat lines …

  658. Lilyrose

    When does somebody answer me

  659. Lilyrose

    I cannot use my phone from France …it is not working or ringing on Roaming …plus cannot speak to a technician .holding on for ages and it costs on a landline in someone else’s house

  660. Tim

    Hello,
    I’m using feel at home in Australia at the moment. I was wondering what it will cost my Australian friends to call my UK number whilst I’m here?
    Will the calls be charged as international or as a local phone call?

  661. Paul Gorms

    When using feel at home from the states, does it cost my wife in the uk, to receive my calls? She is on o2!

  662. Nigel Dodd

    It would be helpful to know the timescale for rolling out Feel at Home to other countries such as Spain. If this information is available then I’d appreciate a link. At the moment the selected countries seem somewhat arbitrary.

  663. Kerry Thomas

    Hi my daughter will be visiting the US for 10 days from Thursday 3rd July, how does she activate feel at home ready to use when she arrives?

  664. Tom

    Hi, I’m currently using Feel at Home in Hong Kong however the service is very slow… Also if I use my phone in HK past 30 days, what will happen? I ask this because the length of my trip is 45 days.

    Kind Regards.

  665. Paul Nearn

    I’ve landed in the States today but my phone is not activated for international calls (more fool me for not checking!). How can I activate from over here? Obviously can’t phone the 333 or 0843 numbers from wife’s phone. Is there another way to do it? Or number I can call from abroad that works with a +44 prefix ? I’m on a pay monthly tariff and really need to enable to send some mails. Tks!

  666. Michaela

    My iPhone 5s will not work and I am in spain. I have tried taking out the sim, turning off the phone and called your support to no avail. Please help

  667. Moderator: Lauren

    @Martin – I’ve answered this on another post :-)

  668. Moderator: Lauren

    @Jan – you’d be charged for calling Italian numbers, just like you would be at home.

  669. Martin

    Hi a few questions regarding using phone abroad in Hong Kong .

    1, what happens if you use personal hotspot abroad there ?

    2, I got a text message when it switched network to china mobile as I was near the border to china from hk.

    From 3: It’s max of £2.00/min to call, £1.25/min to receive a call, 35p to send SMS & £6.00/MB to use web & email.

    Will I ignore this ? As as long as I have 3 network HK, it should be fine as most of the time im in central Hong Kong rather than the border

  670. Jan

    When I am using this can I call people who are in the country that I am currently in. For example, if I am in Italy can I call Italian numbers? Or is it just UK numbers?

  671. Moderator: Claire

    @Jamie – Hi, yes you can use Feel at Home in the USA. You can use AT&T or Tmobile there and we recommend activating your roaming here before leaving. Thanks.

  672. Jamie

    Can you use feel at home in the USA? Is there anything you have to do upon your arrival to connect to the provider to use your contract?

  673. JT

    Just managed to see my post now. Thank you for your response Claire.

  674. JT

    No sure why my posts keep disappearing here! So here it goes, third time lucky.
    Are non-three customers able to take advantage of this by purchasing a sim with £10 credit and use the allowance (100 mins, 3000sms, and the 500Mb data) or just the 321 plan whilst travelling to Italy? Is the £10 all I’ll be paying to get this working whilst travelling?

  675. Moderator: Claire

    @JT – Hi, yes you can :)

  676. Moderator: Claire

    @Siobhan Aldridge – Hi, can you confirm your email address and we’ll look into this for you? We won’t publish the email address and can check your current usage. Thanks.

  677. JT

    Hi, I am not a three customer but on a friend’s recommendation I am now looking at this feel at home offer you have. Am I able to take out a new three payg sim, and top up with the £10 to use the 100min, 3000sms, and 500Mb data when I travelling to Italy? Is there any other cost I need to consider?

  678. JT

    Hi I am not currently a three customer but a friend recommended this feel at home to me. Am I able to take advantage of this by just getting a new payg sim, top up with £10 and use the allowance of the 100mins + 500mb data in Italy?

  679. Siobhan Aldridge

    Have been using Feel at Home in the USA for 3 days with no issues whatsoever. Today I am unable to call anyone. First I’m told I need to top up (which I didn’t I still had over 200 minutes to use) but I did so anyway in the hopes that it would fix it. And now I get a recorded message saying that the service I’m trying to use has been restricted. Really upset as I know this won’t be resolved before I go home tomorrow and I’ll just have to not speak to anyone in the meantime. That’s pretty sucky when you’re travelling by yourself!

  680. Moderator: Lauren

    @Dominic – Information on how you can submit a complaint can be found here.

  681. Moderator: Lauren

    Hi Gerri, you can purchase our Euro Internet Pass which lets you browse on your phone for £5 per day. More info here.

  682. Dominic

    I’d rather just get the email or postal address to make it formal please.

  683. Gerri

    Hi, I am going to Bulgaria and have a pay monthly contract. Can I buy a capped add on or bundle for use in Bulgaria?

  684. Moderator: Ahmed

    Hi @Dominic, disappointed to read that. What seems to be the issue that you want to make a complaint about? Let me know and I’ll try and do what I can to help resolve this.

  685. Dominic

    Can you advise who I can make an official complaint to regarding this blog please?

  686. Moderator: Ahmed

    @D Price – Hi there, as long as you have an allowance then it can sit at £0 and there shouldn’t be an issue with you enjoying Feel at Home in the US :)

  687. D Price

    I have just used my entire £15 top up to purchase the all in one 15 add on.
    I am planning to use it abroad in the United States.

    Could you confirm whether I need a balance on my account (as it is now £0.00) in order to use Feel at Home?

  688. Moderator: Nicki

    @Harry – If the recipient is in the UK and replies back to you it’d use their text allowances or if they’ve used them all up they’d be charged their standard UK charges.

  689. Moderator: Nicki

    @Ruairi – Hi there, I’ve added roaming for you now. You may need to turn your phone off/on and search for available networks.

  690. Harry

    Hi, if I was to text the UK using Feel at Home, would the recipient be charged any extra to reply as I am in another country?

  691. Paul

    I moaned and moaned and moaned! I forever looked at the Feel at home updates, I almost gave up, then looked yesterday and found this.
    From 1 July 2014 you’ll also be able to enjoy Feel At Home in France, Switzerland, Norway, Finland and Israel.
    So happy now, my parents live in France now, so it’ll be happy holidays, and I’m staying with Three forever!

    Thank you Three

  692. Ruairi

    Hi,

    I see how this works :) (i.e. getting details to you…)

    thank you blog you are my only hope

    [Personal details removed]

  693. Ruairi

    now Ive arrived in Sweden i realise i needed to in my3 account (i havent set this up) activate roaming. i cant register from abroad because registering involves receiving a password text message. come on guys, is it just me or does seem unnecessary i doubt i am the first in this situation. please please please my phone/account settings so that i can roam here in sweden.

    if you can help me and need me to give my details please make it clear how i can give them to you (i.e. how does one message to the holders of this blog)

    thanks in advance :)

  694. Andrew

    Thanks nicki everything is working :)

  695. Moderator: Nicki

    @Andrew – Hi Andrew, that’s your international roaming turned on for you now.

  696. Moderator: Nicki

    @Peter – Hi there, all our PAYG accounts are already set up for international roaming. It’s only with a contract account that we’d need to check someone’s eligibility before setting it up :-) Have a safe trip!

  697. Moderator: Nicki

    @Jessica – Hi, there’s nothing you need to activate for Feel at Home as long as your international roaming has been approved and set up. If you’re not sure if roaming is turned on can you send us over your full name, phone number, postcode and date of birth? (We won’t publish your details) I’ll then take a look to see if this can be added to your account.

  698. Jessica

    Hi is it possible to get my feel at home activated please?

  699. Peter

    Wow this sounds amazing. I’m off to France in July and have a 3 MiFi with a +12 (12 GB over 12 months) PAYG SIM. Everything seems to suggest that I will be able to use this data in France, but as it’s a PAYG Mifi I’m not sure if I have to anything to activate data roaming on the account and/ or device before leaving the UK. Would be grateful for clarification. Many thanks

  700. Andrew

    Hi thanks, my account;
    [Removed personal details]

  701. Moderator: Richard

    Once Feel at Home is activated for France on the 1st of July then you’re good to go, @Ben :) Just make sure roaming is ready on your account before you go! You can check this on your My3 account or if you send over your name, number, postcode and DOB then I can sort it for you. (I’ll remove your details before posting your comment publicly ;) ) >Rich

  702. Ben

    Hello, just a quick question. I’m going on holiday to France from 21st of June ’til the 5th of July. I know that feel at home starts on the 1st of July so will it just start up on that date?

  703. Moderator: Richard

    Sure thing, @Andrew. Here to help :) Are you abroad just now and unable to connect to the foreign network? If so, it may be that roaming isn’t activated on your account. Just send over your full name, number, postcode registered to the account and your DOB, I’ll check it out for you. (I’ll remove these details before posting your comment publicly ;) ) >Rich

  704. Andrew

    Can I get any help getting my feel at home working from here?

  705. Moderator: Chris

    @Stephen – I see. When you spoke to your local network in Macau did they give you any indication that there was a coverage issue in your area? There’s no issues from our end and as you’ve already said yourself you’ve been able to make use of your international roaming previously so that would usually only leave a local network issue. Can you get any type of connection at all or are you being completely blocked from connecting? Once I know this I can pass your case on to our service desk team who’ll examine it further.

  706. Stephen

    Well Chris if you scroll down and look through from my first message and subsequent emails from your colleague Richard you would have your answer.

    However I’ll make things a little easier for you, I am a UK customer and I’m in Macau at present. If I was a Macau resident and on a UK board I doubt I would have much success getting a suitable answer, don’t you agree?

    Its a bit of a shame that when someone new takes over board moderation there is no adequate handover.

  707. Moderator: Chris

    @Don – Sorry to hear that’s happened Don :( I’ve passed your feedback on to the team so hopefully we can make this clearer soon.

  708. Moderator: Chris

    @Stephen – Hey there, can you clarify if this is an international roaming or a domestic coverage issue? If it’s about coverage at home, send over your full postcode (which I’ll edit out before posting) and I’ll take a closer look into this for you. Cheers.

  709. Moderator: Chris

    @Carina – Hey again :) To answer your other question, you shouldn’t need an international dialling code and if you are calling a UK number that’s in a feel at home country this is covered.

  710. Moderator: Chris

    @Carina – Hey Carina, I hope you’re enjoying your trip! When you’re in a Feel at Home country you would need to switch your data roaming on and you can use calls and texts to the UK just like normal. You can also use your data the same us your UK allowance but calls/texts to non UK numbers are still charged at an international rate. Are you able to use data when you switch your roaming on? If not, it might be that we need to activate it from your account first. Let me know :)

  711. Don

    I am on a UK three PAYG sim and after reading briefly the “feel at home” on three, I thought that my phone
    Would work in the USA. I topped up with credit before I went. Unfortunately My phone didn’t work as All I got was a message saying the number I had tried to call was barred. On returning home I realized that I had misunderstood that I needed to get an add on for my phone to work rather than just topping up. I feel that this should be made lot clearer on the three website. I did feel a little conned.

  712. Stephen

    I’ve been in Macau since the 3rd

    I went and did a training course in Miami for a month, 2 days in Toronto and then I now find myself here in HK/Macau.

    I’ve been out the UK for just over a month now.

    I am reluctant to top up if after doing so I still don’t have access to 3G.

  713. Carina

    Sorry, just another quick question; if my friend is also in Hong Kong and has a UK number with Three, do I need to use the international dialling code to call her, or no?

    Thanks!

  714. Carina

    Hi Mods, I’m currently in Hong Kong and loving “feel at home”. I am having trouble understanding part of it though. Was I supposed to have international roaming activated before leaving, or is it ok that i have roaming switched on, on my iPhone? Also, is it free for me to dial Hong Kong numbers for free, or is there a charge for this? Thanks for any advice given :)

  715. Moderator: Richard

    Hi @Helen, glad you’ve been enjoying Feel at Home in the states :) Are you still able to make calls to other UK numbers without any issues? Are you on a PAYG contract? It’s only our new 24 month handset plans that allow free 0800 numbers so it could be that if these aren’t free on your plan that you’d need to top up credit to your account in order to make the call. If this is the case, Helen, there are some apps available to help get around using 08 numbers. These can sometimes help to see if there’s a standard landline number you could reach them on instead which would count as part of your allowances and wouldn’t cost anything :) >Rich

  716. Helen

    Hey in the US right now and Feel At Home is allowing me to use the internet and txting great, but now I urgently need to call Ticketmaster and I’m being told I need to top up despite having 100 minutes left. Your website says I can call their 08 number? Any suggestions??

  717. Moderator: Richard

    Hi @Sanar, you can use all of your UK allowances for calls, texts and data at no extra cost in Italy. Although France has been added to Feel at Home, it unfortunately doesn’t launch until 1st of July so normal rules apply at the moment I’m afraid. When you’re in France and Spain you could always check out our Euro Internet Passes to get the most out of your phone whilst roaming :) >Rich

  718. Moderator: Richard

    Glad to hear you’re pleased with Feel at Home, @Etta :) We try our best to promote it as much as possible so I’m sorry you’ve just found out about it after coming home, that’s unfortunate timing! When you’re roaming on your phone you’ll get a text letting you know you’re in a Feel at Home destination, it’s the same when you plug your Mifi in when abroad. You should get a message to your dashboard :) As long as roaming is activated on your account then you’re good to go, Etta. You can check this here or if you send over your full name, number, postcode and DOB I can sort it for you. (Your details will be removed before the comment is posted publicly) >Rich

  719. Moderator: Richard

    Hi @Stephen, everything looks fine on our end. As a pay as you go customer, international roaming is active on the account from the beginning and because you’ll need to have been topping up to use the phone, there can’t be any issues with your credit limit that’d be causing this. It may be as I mentioned before, that there’s currently a fault with the local network. How long have you been in Macau? Have you been travelling to all these Feel at Home destinations consecutively? If so, how long have you been away for in total? >Rich

  720. sanar

    I am on yearly contract ,I will be traveling to France, Italy and Spain on 14 of June , I asked the three team in my city the told me I can use my phone over France, Italy as I am in UK even the internet with out any extra charge or rooming charge !! is that possible ,but I will be charged in Spain .. could you please confirm .

  721. Etta

    Hi there,
    I have a Broadband 15GB contract with an Huawei MiFi. I have just travelled to the US for work and to Italy for leisure, but I didn’t know about this feel at home plan, so I never used my mobile broadband when there.
    It’s great to hear about this great plan now (just went on the 3 website because I am thinking of switching to 3 also for my PAYG phone) and learnt about it. I think you should have let costumer know about this great change via text/email. Anyway, can you confirm that my mobile broadband is automatically activated for the plan?
    Cheers!
    Etta

  722. Stephen

    Stephen

    (Details removed by mod)

  723. Moderator: Richard

    It may well be eventually, @Alex. No plans for it at the mo but we’re always looking for ways to improve Feel at Home :) >Rich

  724. alex

    Will Belgium be added to the list of feel at home countries?

  725. Moderator: Richard

    I’m glad you’ve been enjoying Feel at Home, @Stephen. Sounds like you’ve had some great travels too :) If it’s been working fine in all these other FAH destinations then it doesn’t sound like any issues on our end account-wise. It could potentially be an issue with the local network in Macau. Just to rule it out, can you send over your full name, number, postcode registered to the account and your DOB? I’ll take a look for you, Stephen. (Don’t worry, I’ll remove the personal details before posting the comment publicly ;)) >Rich

  726. Moderator: Richard

    It sure does, @Goodwinuk. Hope you have a great trip, don’t forget to send us a postcard! :) >Rich

  727. Stephen

    Hi,

    Purchased a 3 sim before leaving the UK due to the 3 at Home benefits primarily for the unlimited data I get on my plan.

    First visited the US and it worked fine on AT&T/T Mobile, so I know it works and the roaming was set up.

    Then to Canada so turned it off. Next, I arrive in Hong Kong then Macau.

    I find that I do get 3G displayed on the phone (iphone 4S) and when I open the web browser and type in a URL I get the spinning (loading page) icon but the page doesn’t load.

    I took it into a 3 shop today in Macau and the guy just looked at me as if I was an alien.

    If there is a problem with this you need to make people aware before leaving the UK.

  728. Goodwinuk

    Hi I’m going to Sicily and would like to check if feel at home covers this country .

  729. Moderator: Richard

    Hmm, that’s odd @Gordon. Everything looks fine on our end in terms of your account. Are you able to use calls and texts with no issues? Is it letting you use data at all or is it just very slow? >Rich

  730. Gordon Walsh

    Hi Mods and Allan, thanks for the quick reply. I’ve had both Mobile Data and Data Roaming turned on on my phone since I arrived. I’m on a Google Nexus 4 (bought from Google Play store, not from Three) running Android 4.4.2 and I don’t think there are any other settings that I have to turn on.

    I’ve received texts from friends but I haven’t received anything from Three such as the international charges text which seems unusual.

    I don’t really have any way of knowing if there is a problem with the local 3G network but the signal is otherwise strong so I imagine that it works. My phone is automatically connecting to the local 3 network (I assume this is the correct one) but the problem remains even when I manually connect to it. I can’t register on any of the other local networks. I’ve also rebooted many times!

    Regards,
    Gordon

  731. Moderator: Allan

    @Gordon. Hi Gordon. I’ve checked your account and international roaming is already activated for you. You wouldn’t be able to receive texts etc if this wasn’t the case. If data isn’t working for you it’s likely either due to a setting on the phone (i.e international data roaming being turned off) or a local network issue. If you can check the settings on your phone for this that would be great. Rebooting and turning off automatic network selection and selecting the network manually may also help if all else fails. Let us know how things go

  732. Gordon Walsh

    Hi I am currently on a pay monthly plan and I’ve just arrived in Indonesia and I’m unable to roam. I seem to have similar problems to everyone else here, I have managed to connect to the local Three network but I haven’t received any welcome texts and I can’t use data roaming, I have received texts though. Can you please activate my phone for Feel at Home? My details are:

    Thanks in advance for any help!
    Gordon

  733. Moderator: Richard

    That’s not so good, @Rachel :( Have you had any luck today? Have you tried manually selecting the ‘Movistar’ network? Did customer services ask if roaming was already active on your account? If you’re unsure, send over your full name, number, postcode registered to the account and your DOB and I can take a look for you. (These details won’t be posted publicly.) >Rich

  734. Moderator: Richard

    Hi @Carol, you would be charged for making the call and your son would also be charged at 7.1p / min for receiving the call. All our roaming rates for the Netherlands can be found here. >Rich

  735. Moderator: Richard

    That’s you all set up for roaming now @Vicky :) Hope you have a nice trip!

  736. Rachel

    Hi I’m currently in Majorca and I have no service. I contacted customer services from a friend phone they told me it would be working in a hour switch off device turn on in a hour. I have done this and still no service can someone please help as I really would like my fone to work for the duration of my holiday

    Thanks
    Rachel

  737. Carol

    I am on Vodafone and called my son who is on 3 he is in holland does he get charged if I call him or is it just me who gets charged ?

  738. vicky

    @Kris, here are my details:
    (Details removed by mod)

    Please help switching on my international roaming. Many thanks!

  739. Moderator: Kris

    @Vicky If you’ve not activated International Roaming before you left, then this will stop you from using your phone abroad. We can activate it for you if you send over your name, number, dob and postcode, which we won’t publish. Thanks.

  740. Vicky

    Hello I’m using a monthly plan and currently in HK, but unable to roam. I have tried manually switch the network to Three HK but no luck. Could anyone please advise what I can do? Many thanks.

  741. Moderator: Kris

    @Paul Yes, Feel At Home will cater for the smaller islands of the mainland, including Sicily, Sardinia and even the Vatican City. Buongiorno!

  742. Paul

    I notice Italy is included in Feel at Home. I have pay monthly Three Mobile Broadband. Does this include Sardinia (part of Italy, but an island well away from the mainland)?

  743. Moderator: Kris

    @Mo I’ve emailed you on your registered email address, as we are unable to view the Dropbox files you’ve sent. We’ll deal with this offline for you now. Thanks.

  744. Mo

    @kris

    Yes I’ve turned on data roaming.

    https://www.dropbox.com/s/q94mx25hcbabmlk/Screenshot_2014-05-27-22-21-21.png

    Screen shot is with the local sim. When I have my UK sim I have R over the reception and H / 3G for data. I can browse my three mobile fine nothing anything else i get redirected to the security confirmation.

    Mo

  745. Moderator: Kris

    @Mo Your data may take a little while longer to switch on. Have you turned on Data Roaming in your phone settings at all?

  746. Mo

    @ Kris,

    I’ve managed to register on the network and got the following text.

    ” From Three: Great news. Call & text the UK & get online at no extra cost using your inclusive plan or Add on allowance. See http://mobile.three.co.uk/feelathome

    I followed the link and confirmed I am at a feel at home destination.

    “You should now be able to use the internet.

    To see exactly what you’ll be charged to call, text or use the internet where you are, check the text messages we sent you when you first arrived in the country.

    Enjoy your trip!”

    When trying to browse I am redirected to the mobile three site. With the following message.”

    In order to browse the internet on your phone you’ll need to turn on your internet access. You can do this in your My3 account by clicking on ‘phone settings’. If you don’t have a My3 account you can register one now.

    Go to your My3 account”

    I proceeded going to my three > international setting >
    >Manage internet access

    Next page presents me with some security details, I fill these in and hit submit and the next page fails to load.

    Security page:

    ” Welcome to My 3

    Please enter your last name

    Please enter a valid date of birth

    Help us to help you.

    To help us verify that it’s you when you call us, please provide us with a memorable name and place.

    You can also use your memorable words to reset your Access PIN if you forget it.

    Memorable name

    Memorable place

    Proof of identity

    Please tell us your:

    Last name

    Date of birth (ddmmyyyy)”

    Rebooted a couple of times, Tried with chrome and default browser.

    No luck.

    Texts, and calling back home to the UK is working.

    Thank you for the help so far at least I can make calls home just need the data working.

    Long post feel free to not publish and simply reply.

  747. Moderator: Kris

    @Mo That#s us switched your International Roaming on now. If you can reboot your device, your services should kick in in around four hours. You may have to manually search for a network to begin with. Enjoy your trip!

  748. Mo

    @ Kris
    Thank you for passing on my details and for the fast response. I’ll try the sim again once I’m back at the apartment in the evening.

    I really should have double checked beforehand.

  749. Moderator: Kris

    @Mo did you turn on International Roaming on your account before you left? If you send your name, number, dob and postcode across, we’ll keep the comment unpublished and get this looked in to for you.

  750. Mo

    Hi Team,

    Hope you can help.

    I landed in Hong Kong today and I cannot connect to the 3 network. I keep getting unauthorised.

    – HTC One
    – Data roaming is on
    – set roaming from UK to everywhere via My Three.
    – pay monthly with One Play all you can eat data.

    I sent email via the account but states 5 working days replay, I’m only in Hong Kong for a week.

    Regards,
    Mo

  751. Moderator: Kris

    @Coll All of your costs for using your phone in France can be found here . You will have a credit limit on your account that will let you spend a certain amount over what you would normally pay, in order to use your phone outside of the UK. You can find out what this is set to by ringing 333 free of charge from your mobile.

  752. coll

    I am going France tonight , I understand feel at home is not active , so, if I accept roaming will it automatically limit the cost I.E is there a maximum I can be charged or a cap? Thanks

  753. Moderator: Kris

    @Joe 3ITA is the preferred network for you to join, but on both it and Wind, you’ll be able to use your allowances under our Feel At Home terms and conditions without any bother. Happy travelling!

  754. Joe

    Hi I am thinking of purchasing your Data PAYG sim 3G. three says that it can be used in Italy as it is a feel at home destination. there are two networks that are connected to Three uk. 3ITA and wind. if my my fi connects to either one does that still mean that I am using feels like home or do I have to manually connect o 3ita

  755. Moderator: Madeline

    @Albin – Hi there, International roaming is already active on your account. Have you tried rebooting your device and manually selecting the local network? Our roaming partners in the USA are AT&T and T-Mobile USA.

  756. Albin

    Hej.

    So if you have my info can you please activate my roaming account so I can access a network here in Spain and get the 5£ roaming a day going? Details below. Thanks.
    Thanks

  757. Albin

    Hey.
    Just arrived to Spain and my phone won’t connect to any network.. What can I do?

  758. Moderator: Madeline

    @Marc pelosi – Hi Marc – Did you activate international roaming before you left? If not, you can send us your name, DOB, postcode & number and we’ll activate it for you. If you already have international roaming activated, try rebooting your device, then manually selecting the network. Our roaming partners in the US are AT&T and T-Mobile USA.

  759. Moderator: Nicki

    @Jack Seymour – No catch at all :-) Full details of Feel at Home can be found here.

  760. Marc pelosi

    Hi i can’t use the feel at home in the US is there something i need to donto activate it ? It just says no service. I cant call 333 as i have no service and i cant register to look online because they cant send me a text thanks.

  761. Jack Seymour

    Hi. I’m really suspicious of this. I’m going to Italy tomorrow and would quite like to watch game of thrones when I’m away over the interwebs. If I’ve gotten this wrong, that would be a several hundred pound mistake. Can I confirm that I can simply use my phone abroad as usual and will not be charged at all? If things sound too good to be true they usually are!

  762. Moderator: Nicki

    @Stevie T – Hi, as long as your international roaming is activated there’s nothing else needed. You may need to search for available networks if they’re not coming up directly. Then select AT&T or T-Mobile.

  763. Stevie T

    Also in case it matters its a Samsung Galaxy Mega GT-I9205

  764. Stevie T

    Do I need to do anything to use ‘feel at home’ in the USA? Or do I need to ensure I connect to AT&T or T-Mobile USA to use this?

  765. Moderator: Allan

    @Nicholas Shulman – Hi Nicholas, can you confirm which model of Mi-Fi you’re using? Has it worked at any point while in the USA?

  766. Nicholas Shulman

    I’m currently in the USA and I have 15 gb of data and signed up to feel at home (new allowance just started) . I cannot connect to the internet using my latest Huaewi MiFi box as it defaults to a page telling me that I have used my monthly allowance which is patently not the case. It is essential that I have this service as I am in New York on business. The device does not connect automatically but asks me to connect through its web page and does to ATT but then defaults to the “Out of data” page.

  767. Moderator: Allan

    @Gareth Molloy – The Euro Pass is really only designed for browsing Gareth. It does state this on our website here Thanks

  768. Moderator: Allan

    @Lawrence K – Make sure data roaming is activated on the phone. Also, give us a call via 333 to make sure international roaming is activated on your account. Thanks

  769. Andy

    Nicki, thank you. Although its unintentional, I would say that it is actually misleading the way it is currently presented on the pages of the countries that are not part of the Feel at Home network. Particulary as one path to the page is from a button labelled ‘Find the Cost’

    It would be best for the paragragh to be removed, or else a link placed at the bottom of the page to the Feel at Home page.The message then remains consistent and avoids any confusion.

  770. Gareth Molloy

    Hi,

    Recently went to Spain for 3 days and bought the £5 a day data roaming pass.

    The speed you get with this pass is throttle/limited because my iTunes Match would not work with the pass but once the pass expired iTunes Match seemed to work perfectly. Was not impressed with this limitation as was expecting it to work the same as if you were paying for it normally without the pass.

    Also got stung for an extra £15 on my bill as data roaming didn’t get switched off after automatically after the pass expired like its suppose to.

    I don’t not see anywhere on the description for the roaming pass that your speed was limited, is this right?

  771. Lawrence K

    Hi, I’m going to be in the US soon on a long layover. I have an iphone. Do I have to turn on the data roaming settings on the phone itself to get data using my home allowance? Or should it be automatic (ie no need to turn on the data roaming settings)?

  772. Moderator: Nicki

    @Andy – Hi, the Feel at Home section of the page is a standard banner across all pages. To confirm, the Feel at Home countries are Austria, Australia, Denmark, Hong Kong, Indonesia, Italy, Macau, the Republic of Ireland, Sri Lanka, Sweden and USA.

    I’ll let our online guys know that this is causing some confusion.

    Thanks

  773. Andy

    Guys, although the 3 Website has a page on Feel at Home stating that there are 11 countries participating, the 3 Website page on roaming charges gives you a drop down box where you select your destination and it responds with the costs from that destination and the networks in that country which are ‘Feel at Home’ – Spain has 2 networks Telefonica and Xfere.
    France, Belgium and the Netherlands also have feel at home networks. Not been and tested this yet but it looks to me your website needs updating so that it does not have conflicting information.

  774. Moderator: Lauren

    @Russ – You can currently enjoy Feel at Home in 11 destinations around the world: USA, Italy, the Republic of Ireland, Austria, Australia, Sweden, Denmark, Sri Lanka, Hong Kong, Indonesia, Macau. I’m afraid Spain isn’t included at the moment, sorry Russ.

  775. Moderator: Allan

    @Tony – I’m afraid Spain isn’t one of the Feel At Home countries right now Tony. You can find out more about which countries are here

  776. Moderator: Lauren

    @Rukiye – that’s odd! Are you able to call them ok?

  777. russ

    Having trawled through your website, I thought that the info indicated that feel at home was available in Spain via Telefonica, when I checked with your customer services however it says not, so I assume that I will not be able to use my allowance when out there?

  778. tony

    i am travelling to spain end of this month and i have a 15.00 add on, could i still use this alowance as normal when im over there

  779. rukiye

    why cant i receive any calls from friends who uses o2 and t mobile

  780. Moderator: Pamela

    @Amy That’s correct, just made sure you top up and that International Roaming has been activated on your SIM. http://bit.ly/1bh9okE Thanks, Pamela

  781. Amy

    Hi

    I am going to Florida next Friday.

    I have bought a sim from Three and will be topping up £15 and using the bundle.

    When I visited a Three store they advised me that as the sim is pay as you go I can top up the day before my holiday and start using the Fell At Home straight away.

    Just confirming this is definitely correct as I go next Friday!

    Thanks, Amy.

  782. Moderator: Pamela

    @Becky Absolutely, if the allowance you get with that one works for you then go for it. Just keep in mind it won’t be all you can eat data when using Feel At Home. Thanks, Pamela

  783. Becky

    @pamela – I was going to get PAYG and then add the 15 pound bolt on each month to give me data and more txts and calls. Would you recommend that?

  784. Moderator: Pamela

    @Jackie Everything you’ve said is correct Jackie. If your partner calls you when you’re in a Feel At Home Country, it will just come out of his allowance as normal. If you call anyone with a UK number, regardless of where they are (they don’t even need to be in a Feel At Home country), the call will come out of your allowance.

    Does that help? Thanks, Pamela

  785. Moderator: Pamela

    @Becky If it’s under three months, and you haven’t used Feel At Home Already, you should be ok Becky. Is it contract, SIM only or PAYG you’re going to get? Thanks, Pamela

  786. Jackie

    Great service Three :)
    As a Three customer I am happy to find that my calls/text/data from a ‘Feel At Home’ country comes out from my one plan allowance. However I have several questions:
    1) Does it cost my partner (non-Three uk customer) to call/text me from the UK? Or does it simply deduct from his allowance like mine?
    2) I was informed that as long as the number I am texting/calling is a UK number regardless of network, and the recipient is in a Feel At Home country e.g Dublin then my usage will be deducted from my allowance. Is this information correct?

    I just want to be clear on exactly how the service works and would be appreciated if you could reply ASAP. Thanks :)

  787. Becky

    Hi,

    I am going to America for just under 3 months in June and was wondering if I would able to use Feel at home the whole time i was out there? I know there is something saying you can’t use it for a long period of time but I was not sure if just under 3 months covered it. Also would I need to get my sim in May to make sure I had had it for 30 days first? Thanks.

  788. Moderator: Lauren

    @Lee – really sorry for this, there seems to have been a bit of confusion! Feel at Home works like you’re at home, you wouldn’t ever be charged for receiving calls in a Feel at Home country. You’d only be charged for making calls if you were calling an international number. Keep an eye on this blog for any new Feel at Home announcements.

  789. Lee

    @Bernadette, @Damian

    Bernadette, your response to Damien was:

    Question 2. Feel at home is designed for you to use your own allowance as if you are in the uk in our chosen countries. This would not be designed for people phoning you from different countries. You would be charged for receiving these calls.

    NO HE WON’T!!! Whilst in the UK, he wouldn’t be charged to receive a call from another country, and as such in a Feel at Home country, he won’t be charged to receive a call, regardless of it’s origin. Bernadette, you have given this incorrect advice on several occasions to different people and it is obviously causing confusion. I have spoken with the Three Executive office specifically regarding this issue, and to quote their e-mail response to me following several telephone calls:

    “As discussed today, you won’t be charged for calling any UK mobiles or landlines while in a ‘Feel at Home’ country. You’ll also not be charged to receive calls either.”

    This is exactly as it should be, since in the UK you are never charged to receive a call (unless the call charge has been reversed).

    That said, we have had no new countries added to Feel at Home this year…. what gives!!

  790. Moderator: Bernadette

    @Damien – There shouldn’t be a possibility for you to roam onto networks in a feel at home country that would incur charges as you should only be able to connect to networks that we have agreements with in each country. You can check each network in each country we use here: http://bit.ly/1ei4yf9 Question 2. Feel at home is designed for you to use your own allowance as if you are in the uk in our chosen countries. This would not be designed for people phoning you from different countries. You would be charged for receiving these calls. I couldn’t confirm that if the US network you roam onto has 4G that you would be able to access this. You could try and use this service but if it did not work then I would definitely advise that you turn this function off and access 3G only. >Bernie

  791. Damien

    just a few questions:
    1. once i’m in a feel at home destination is there a possibility to connect onto a network that will have roaming charges, e.g. in Ireland is it possible to connect by accident onto vodafone or emobile etc… instead of the approved three Ireland or O2 Ireland – same would apply for other countries

    2. If i’m in a feel at home destination and someone rings me from the destination i’m roaming on or another country outside the uk am i charged for that call?

    3. If i’m in the us is 4g available? if not, do i need to turn this function off on my phone while i’m roaming there ?

  792. Moderator: Claire

    @Rikki – Hi, we can’t guarantee 4G data speeds on either phone as we don’t have an agreement in the USA for 4G services. We use AT&T and Tmobile USA who are our roaming partners, 3G speeds are guaranteed. Hope this helps :)

  793. Moderator: Claire

    @Sprinkler Tune UP Aurora CO – Hi, what images are you unable to load?

  794. Rikki

    Went to Australia on our honeymoon in November and Just Like Home worked flawlessly for us. Will be going to Orlando in a month and would like to know if we will be receiving 4G data speeds whilst we are there? I use an iPhone 5s and my wife has the iPhone 5. Anyone know for sure?

  795. Sprinkler Tune Up Aurora CO

    Hey there just wanted to give you a brief heads
    up and let you know a few of the images aren’t loading correctly.
    I’m not sure why but I think its a linking issue.
    I’ve tried it in two different browsers and both show the same results.

    Also visit my page :: [removed by mod]

  796. Moderator: Chris

    @Valentina – Hey there, have you double checked to make sure mobile data is active from your phone? You might also need to manually search for the network, I had to do the same when I was in Barcelona recently but after that it was fine :) You can use Three Italy or Wind while you’re over there. If this doesn’t work send over an email address and we’ll be in touch to get more details from you.

  797. Valentina

    Hi
    So I have a monthly contract (set up more than two months ago) with three and the guy said it comprehends the use of the Internet from Italy. I called three today just to be sure that the international roaming option was activated and the guy did it. I landed in Milan two hours ago and the 3G doesn’t work at all. I can send texts and make calls but I cannot use the 3G. Any suggestions??

  798. Moderator: Chris

    @Kev – You’re right enough! Apparently I can’t read :P there’s no restriction on PAYG because you’re paying for the credit in advance :)

  799. Kev

    @chris @andy
    Quoted from the website
    “Feel At Home is available to all Three customers – Pay Monthly, Pay As You Go, Mobile Broadband and Business customers.”

    And it goes on to say only Sim Plan customers have to wait 30 days.

    This confuses me because it suggest paygo customers do not have to wait 30 days for activation.

  800. Moderator: Chris

    @Andy – Yep, it should do :) If you have any problems doing that just let us know and we should be able to help.

  801. Andy

    Thanks for that. If I got a PAYG now. Then in 60days time added an add on would the add on work straight away in a feel at home country? Thanks

  802. Moderator: Chris

    @Mel – Hey there, I’ve sent an email to you requesting more info. Just in case it’s a quick fix, can you try manually searching for a network and make sure your data roaming is enabled on your end? Thanks.

  803. Mel

    I’m in Hong Kong right now and have had to buy internet access from my hotel in order to try and sort out problem accessing Feel at Home. Checked before I cam my all inclusive contract would give me access but I’m getting nowhere. Any help??

  804. Moderator: Chris

    @Andy – Hey there, it would 100% definitely be 30 days before you could use Feel at Home on our PAYG service. You can see this on our website here under ‘who can use feel at home?’ – http://bit.ly/1clf5Th. Hope this clears that up for you.

  805. Andy

    Hi, If i get a PAYG does the feel at home start as soon as the sim is activated. Also if i put the £15 add on does that feel at home start aswell? when i have spoken to people in store they havent known and gave me varying answers from straight away to 30days to 60days

  806. Moderator: Chris

    Hey Lucie – The R you’re seeing is just there to let you know that you’re roaming so that’s nothing to worry about. As long as you’re connected to either T-Mobile or AT&T you don’t need to worry about calling/texting UK numbers or using the internet as long as you don’t go over your monthly allowance so you can also switch your data roaming on if you like :) Hope this helps.

  807. Lucie

    Hi, I am in Florida at the moment and I am not sure if my phone is set up correctly. On my phone where it shows the signal strength bars it has an R showing before them. Not sure what this means? I have had a text from 3 to say I am using the Feel at Home service and before I left the UK I checked I was set up to use international roaming. Is tis what the R means? I have not got data roaming switched on. Am I okay to just be using my phone as normal or do I need to do anything in my settings? Thanks.

  808. Moderator: Richard

    Hi @Kay – It won’t cost you anything extra to text or call her while she’s abroad and thanks to Feel At Home it won’t cost her anything extra to receive any texts or calls from you :) >Rich

  809. Kay

    My friend is going to the US on holiday and is on 3 and is really pleased that she can contact me by text from nothing. I am not on 3 so I wanted to know is it going to cost me to text her as if she was abroad or will my texts work as if she was still in the UK?

    Thank you :)

  810. Moderator: Ahmed

    @Roundtheworld – Hi there, unfortunately Feel at Home covers using it exclusively abroad for three months and not just in a single country, so I’m afraid that long term plans or usage like that wouldn’t be covered and it may be affected. However, if it comes to that then we’d give you a message prior to it happening that services may be restricted so you’d know before you accidentally rack up a huge bill. Sorry about that but enjoy your travels, sounds amazing :)

  811. Moderator: Ahmed

    @Deb – Hi there, as long as you are both in a Feel at Home country and have your international roaming activated then you’ll be able to call each other no problem since they’re both UK numbers :)

  812. Moderator: Ahmed

    @Ben Clark – Hi, Feel at Home applies to all of our plans and it’s just a case of activating international roaming and being in a Feel at Home country. Ireland is on that list so it’s all good for you :) Hope this helps.

  813. Moderator: Ahmed

    @tom – Hi Tom, as long as you have your international roaming activated and are in that Feel at Home country then you won’t be charged for receiving texts. You’ll be able to use your UK plan as normal in those countries :)

  814. Roundtheworld

    Hi, this has kind of been clarified before but my situation is slightly different. I’m currently travelling around the world and so am visiting a lot of feel at home countries.

    T&C’s –
    •It’s designed for trips away rather than living abroad, so if you use your device exclusively in a Feel At Home country for three months within a twelve month period, you won’t be able to use your device abroad anymore.

    I’m currently in Indonesia and last month I was in HK. Next I’m going to Australia and later the US. I’m in none of these countries for three consecutive months. But I will be using ‘feel at home’ in them all which totals more than 3 consecutive months altogether.

    My understanding of the T&C’s is that it should be fine as it’s not ‘exclusively’ one country? If not how long a break do I need to have? I will going to a non feel at home country like NZ for a couple of weeks count as a reset?

    Thank you.

  815. Ben Clark

    Does the One Plan have this Feel at Home included, I am going to Dublin in June and this will be ideal if it does?

  816. Deb

    Popped into a three store for advice.
    We both have Three monthly contracts.
    Was advised that when we are both in Hong Kong
    only calls back to UK are included under Feel At Home. If we were to call each other whilst in HK then these calls would be chargeable at the international rates.
    Can you confirm please.

  817. tom

    is there a cost to receive texts abroad in these countries?

  818. Moderator: Allan

    @Tony – You would need to activate this in the UK before you left Tony. Thanks

  819. Tony

    Hi there, would I need to activate a payg. Data sim before arriving in a feel at Home destination, or can I do the activation on arrival?

  820. Moderator: Kris

    @Raj We’ve no specific dates just yet for when more countries are to be added to Feel At Home, but keep an eye out for updates on this page, http://www.three.co.uk and our Social Media channels on Facebook and @ThreeUKSupport on Twitter. Cheers.

  821. Raj

    When will India be added, please?

  822. Moderator: Stephie

    @Kev – Hi Kev, Yes that’s right! You can use your phone just like you would do at home. Our roaming partners in the USA are T-Mobile and AT&T, So as long as you connect to either of these networks you’ll be able to use Feel at Home.
    Here’s some more info about Feel at Home – http://bit.ly/1iPYpsu

  823. Kev

    I’ve been on the one plan for just about two years now – does it cover calls/sms/internet in my plan for free when I’m in USA?

    Thanks

  824. Moderator: Madeline

    @robbo – Hello, thank you for your feedback :-) We plan to add even more destinations to Feel at Home, so keep an eye out for updates!

  825. robbo

    ‘Feel at home’ is the best thing to happen to mobile phones in a long time.
    Its an absolute game changer.
    Three Mobile have shown that along with all-you -can-eat data and now ‘feel at home’ they are at the forefront of giving us exactly what we want.

    Keep it up and ill be a customer with you for a very, very long time.
    Rob

  826. Moderator: Nicki

    @Matthew – Hi there, no plans for the Netherlands as yet but keep your eye out as we’re always looking at ways to add new locations :-)

  827. Matthew

    Hi there,

    Are you planning to add the Netherlands any time soon?

    Thanks,

    Matt

  828. Moderator: Nicki

    @nick – Hi there, you’d need to be in Italy to use Feel at Home – it would be for texting UK numbers. If you’re in Italy and text an Italian number you’d be charged roaming rates.

    Say you’re in the UK and text your friend who is in Italy but has a UK contract it’d come out of your allowances as normal, but if your friend has an Italian number you’d be charged on top for the text.

  829. nick

    hi, if i have Feel At Home and text my friend in Italy, will it be dame as texting my friend in Inverness? thanks

  830. Moderator: JohnPaul

    @Jason Norman – I’m glad you like the Feel at Home service Jason but apologies for the apparent issue you had whilst in Hong Kong. If you’d send across your details (I won’t publish them) so that’s your full name, DoB, mobile no. & postcode? I’ll have a look into this for you.

  831. Jason Norman

    Feel At Home is brilliant. I went to Hong Kong for a couple of weeks and had no worries about using my phone. Calling and texting the UK was included in my minutes. My unlimited data was restricted to 25GB which is still loads more than I would ever use whilst on holiday.
    Calling Hong Kong numbers was chargeable though and also texting UK mobiles that were in Hong Kong were chargeable too I think.

  832. Moderator: JohnPaul

    @Hotdog – If you’d take a look here & in particular to this paragraph –

    ‘To make sure everyone can use this service and to manage demand from overseas networks, we may restrict your ability to use your data allowance for file-sharing, like peer-to-peer download services and using certain sites to download or share large files.

    You should be able to stream and connect to VPNs, but they may be slower than they are in the UK.’

    As you can see, we do explain that there can be limitations from time to time but that we do that with all customers in mind.

  833. Hotdog

    @Pamela (moderator)

    The data has always been capped even before feel at home was introduced. I currently spend time in a large city and it is unusable for anything other than whatsapp or skype (text based messaging). I bought a local sim and was able to watch youtube without buffering (impossible to watch even a 10 second clip using roaming).

    3 HSPAP -87dBm 13asu is the signal quality/strength as reported from the phone. Im happy with the service overall just would be good to know why there is a noticeable data speed imposed on users.

  834. Moderator: Pamela

    @Erik Just to confirm for you, if you’re in the US and using Feel At Home and a US originating number called you, they would pick up the cost of the call. I hope this helps and if you need anything else confirmed, just let us know. Thanks, Pamela

  835. Moderator: Pamela

    @Lisa I can confirm that was a mistake on our part Lisa and, I’ll confirm this with Erik as well. If you’d like me to clarify anything around our International charging, just let me know. Thanks, Pamela

  836. Moderator: Pamela

    @Lee I’m really sorry about the confusion and I’ll confirm this with Erik as well. If you’re in the US and someone calls you from a US originating number, you won’t be charged and they’ll pick up the cost of the call to you as an international call. If you’d like me to clarify anything else, I’d be more than happy to do so, just let me know. Thanks, Pamela

  837. Moderator: Pamela

    @Kate When using Feel At Home in Australia, it’s mostly just like being in the UK. If you call or text anyone in the UK, it will just come out of your allowance as normal. If anyone calls or texts you, they won’t be charged anyway. As it’s a UK number roaming abroad, it would normally be yourself who picks up the cost of the incoming call but, since you’re using Feel At Home, you won’t. Thanks, Pamela http://bit.ly/1iPYpsu

  838. Moderator: Pamela

    @Sean Morris – I’m afraid not Sean, roaming rates will apply when you’re in Benidorm. Thanks, Pamela http://www.three.co.uk/Support/Roaming_and_international/Going_abroad_Pay_Monthly/Destination_Details?content_aid=1214306371189

  839. Moderator: Pamela

    @Hotdog The speeds you receive when using feel at home, shouldn’t be different to anyone else using Three Denmark. Are there other people you know, also using Three Denmark, getting better speeds than you? >Pamela

  840. Lisa

    @Bernadette (Moderator).
    Just reading your responses to Eric and I can’t see this is correct.
    If someone in the US calls my number here in the UK – I wouldn’t get charged for this. THEY would be charged for an International Call.
    If I was then to travel abroad (say Spain as its not covered on your plan). I would expect the US caller still to be charged for an International Call BUT I would pick up the additional charge from the UK to Spain. Therefore, taking the phone to a participating country (ie USA). I would ‘suspect’ that the US Caller may still be charged an international call cost BUT that I wouldn’t receive any additional charges?? now that’s what Feel At Home would mean.
    Can you confirm?? There seems to be a lack of understanding on what this service actually means and I can see 3 gaining a lot more money by people getting caught out.

  841. Kate

    Hi I am travelling to Australia.
    If I call or text a three number in the uk will i (or they) be charged?
    Or if a three number in the uk call or text me in Australia will they (or i) be charged?

  842. Sean Morris

    Hi can I use my free minutes and texts in benidorm does anyone know?

  843. Hotdog

    Why is it that when I use a 3 network(Denmark) within a feel at home country that the internet speed is throttled?
    Youtube is unusable, websites take significantly longer to load than local networks including 3 Danmark itself.

    Phone: N7100
    Version: 4.3

  844. Lee

    Hi Bernadette

    Maybe I’m missing something, but you have stated:

    “If you were in the UK and a US network sim called you this would be chargeable so there for it is exactly the same when the Uk sim is in the US”

    Could you clarify where this information comes from? If I’m at home (in the UK) and receive a call, I would not expect to be charged, no matter where the call originated. The cost would be borne by the person making the call, not the recipient. If this is not the case, I would be interested in knowing where (on the 3 website) the call charges for receiving a call from an international number have been hidden. I think many customers will be surprised to find that they can be charged for receiving a standard call!

  845. Moderator: Bernadette

    @Lee – Yes it is always free to receive calls from a UK number Lee not a US number. Feel at home works as if your handset was in the UK. If you were in the UK and a US network sim called you this would be chargeable so there for it is exactly the same when the Uk sim is in the US. >Bernie

  846. Lee

    Bernadette – you stated to Eric

    ‘@Erik – If its a US sim you are receiving the calls from this will not be included in feel at home. >Bernie’

    Yet, from the 3 website:

    ‘It’s always free to receive calls when you’re in a Feel At Home destination.’

    Which is correct – as again there is conflicting information being given on this blog when compared to the website.

  847. Moderator: Bernadette

    @Erik – If its a US sim you are receiving the calls from this will not be included in feel at home. >Bernie

  848. Erik

    A question regarding incoming calls with Feel at Home:

    For example I’m in the US and receive calls from people’s native US lines, will this be possible with feel at home FREE of charge?

    Or will I only be able to receive FREE calls from UK numbers while in the US.

    Thanks.

    Since feel at home normally would mean that I can also receive calls from US lines free of charge when I’m in the UK.

  849. Moderator: Bernadette

    @Ian – If you can send me over your name, number, DOB, postcode for the account I will get this activated for you :) don’t worry I wont publish any of your details on the blog. You can also call us on 0843 373 3333 to activate this or do this from My3 if you have registered the account. >Bernie

  850. Ian

    I use an Ipad with a 3 rolling month SIM. What do I need to do to activate international roaming so that I can use Feel at Home in Chicago next month?

  851. Moderator: Bernadette

    @Pepper – Your handset should automatically connect to the local provider but this is not always guaranteed. If you get there and cant connect reboot the handset and do a manual network selection. The networks we use there are T-Mobile USA and AT&T. Also as you are in the US u can use your tariff with feel at home. Here is a link to more information on this: http://bit.ly/1bh9okE Hope you enjoy your trip :) >Bernie

  852. Pepper

    Going to US in July. International roaming is set up(confirmed with 333). Will my phone automatically connect to a local provider and also they told me in the 3 shop that it will be Three over there. Is this correct?

  853. Philip

    Feel at Home is an excellent step forwards. As I spend months each year in France I understand the frustrations about it not being included. However, I am convinced this is a lot more to do with French networks and their rather backwards looking business practises and pricing models than it is to do with three. I find it odd that people are berating three on here when they have been the one network pushing for much more integrated international tariffs. Keep it up three, add France ASAP but we’ll be sticking with you for a while if you keep pushing forwards into the 21st century.

  854. Moderator: Anne Marie

    @Steve – Yes you can call mobile to mobile (as long as it’s Three) when you’re in the USA and it’ll act as if you are back in the UK. So it won’t cost extra. You can find more details to -> http://bit.ly/1bh9ok

    Before you go, make sure your international roaming is activated. This has to be done 30 days before if you are a PAYG customer. Hope this helps.

  855. Steve

    Hello, I have another question. I will be in the USA using my Three PAYG SIM (with a top converted to an add-on). I will have friends with me who are also on the Three network. Am I able to call them using their regular UK Three number while we are all in the USA and will it only cost me 3p per minute ? Thanks

  856. Moderator: Anne Marie

    @Erik – Hi, Feel At Home is part of the dongle package. Although none of our dongle or mobile Wi-Fi devices are compatible in the USA. -> http://bit.ly/1bh9okE

    The Price Plans for our mobile broadband devices are here -> http://bit.ly/19cbA2W Hope this helps. >Anne Marie

  857. Moderator: Bernadette

    @Paul – Yes you would have to buy the add on and the allowance would be included in feel at home if you are traveling to the States. The first link is for more information on topping up: http://bit.ly/1cyf9A0 and also here is a link for feel at home: http://bit.ly/1bh9okE >Hope this helps :) Bernie

  858. Moderator: Anne Marie

    @Ciaran – It would really depend on what network they are with Ciaran. I would imagine though if they are outside of their bundle it would cost. >Anne Marie

  859. Moderator: Bernadette

    @Therese, We do love our roaming plans as well :) makes it better for our customers to travel without any worries. With regards to the different bands A, B, C you are only able to use your feel at home from one band at a time. Example: You could use the handset in band A with feel at home but you could not call band B from A, vice versa and not get charged. These would be charged as international calls/texts. You can get all the information here: http://bit.ly/1bh9okE >Bernie

  860. Erik

    I’m thinking about buying a 3 Mobile Broadband sim card with payg, a few questions:

    Is there a 3 Mobile broadband sim card that already includes an add-on for feel at home, when purchasing?

    If not what are the available 3 Mobile broadband plans/add-ons for payg, that can be used with feel at home.

  861. Moderator: Bernadette

    Hi Steve, If you are using a PAYG sim you will have to top this up and convert the top up into allowance to be able to use this service. There is a link here for this: http://bit.ly/1cyf9A0 >This means you will get a specific allowance to use depending on your top up amount. If you use this in the US it will be included with our Feel at Home service which this link will also give you details: http://bit.ly/1bh9okE > Hope this helps. Bernie

  862. Moderator: Anne Marie

    @NSW – Hi, it sure is :) –> http://bit.ly/1bh9okE .You can double check your international roaming is active first, if you’re worried. You can do this either by calling 333 or if you send us some details we can activate it for you. Thanks > Anne Marie

  863. Paul

    Hi I have a 321 payg sim in my phone and going to Florida, being a feel at home partner does the 3ppm to call 2p a text and 1p mb still apply or do you have to buy an add on?

  864. Ciaran

    If somebody rings me and I’m in a different country and they are not on three will it cost them outside of their bundle?

  865. Therese

    Hi,

    Firstly I’d like to thank you for this awesome roaming plan, which has made my life much easier pretty much on a daily basis!

    We are two people, each with a phone from country A but currently located in two different countries B and C. Does the feel-at-home plan cover when we call each other between countries B and C?

    (All of A, B, and C are feel-at-home countries.)
    Thanks!

  866. Steve

    Hi, I have a Three PAYG SIM which i started using last October. I will be going to the US soon. Am I able to use this in the US on the 321 deal. i.e it will cost me 1p per mb of data from my current balance ? Do I need to do anything to activate the service before I go ? Thanks

  867. NSW

    Hi! Is this Feel at home still valid as we are going to Rome from London? Thanks,

  868. Moderator: Claire

    @Elliot – Hi, we don’t have any news yet as we’re looking into adding other countries soon.

  869. Elliot

    Hi, any idea if Spain is going to be added any time soon?

  870. Moderator: Claire

    @Jessica – Hi, yes you do need to turn on the data roaming for this to work. We don’t charge any extra as long as you stay within your tariff allowance. If you are on 1Gb then anything over the 1gb will be chargeable but if on unlimited internet then no extra cost. Enjoy!

  871. Moderator: Claire

    @Jennifer – Hi, yes you can use the Feel at Home service for the ipad :)

  872. Jessica

    Hi there, I’m in Australia and my phone has picked up the local network, do I need to turn my data roaming on to use my all you can eat internet while I’m here? Will I be charged extra for this? Thank you! Jess

  873. Paul

    I agree with Gary 100% you’re ripping off your loyal customers, I only ever go to France, most Brits will go to France and Spain, THANK YOU THREE FOR NOT LOOKING AFTER YOUR CUSTOMERS, I’ve had around 8 contracts with three, this makes me want to leave.

  874. Jennifer

    I have a ipad mini with you on a monthly allowance plan. Can I use this on the Feel At Home scheme too or is it just for phones?

  875. Moderator: John

    @Raj – Nothing in the pipeline yet Raj, but a fantastic idea and we’ll be sure to pass on your feedback =) Thanks

  876. Raj

    Hi, are there any plans to add India?

  877. Steff E

    @ Gary Mackenzie – I can completely understand your frustration. This is something many of our customers have felt, which is why we brought around Feel at Home. We at Three believe we’ve set the bar for other mobile phone networks. It’s still on only early days for this deal and we’re planning on adding even more countries to the list. However as you can imagine it will take some time as we must come to a suitable agreement with other mobile phone networks located in different countries. Over the past year we’ve seen a drop in roaming charges due to EU legislation and our pricing will always reflect that.

  878. Gary Mackenzie

    It seems crazy that you have included the US and Australia in your “Feel at home” service, but most of Europe, Spain and France are excluded at the moment. Maybe this is because of the roaming rip- off that is happening with so many of us when on holiday!
    Please, stop behaving as if you are doing us all a big favour. The modern smartphone is an expensive piece of kit that we all pay through the nose for, and depend on in our everyday life. The least you can do is allow us to have inclusive access across Europe.

  879. Moderator: John

    @ Micaela – Hi Micaela, we’re so pleased you like it as much as we do =) There hasn’t been any mention of Portugal being included in the Feel at Home countries, but we’ll definitely be sure to pass on your feedback for the future. Thanks

  880. Micaela

    This is a great new system! Can you let me know if Portugal is included, please? Thank you!

  881. Steff E

    @Kane – Hi Kane, France (at this moment in time) isn’t part of Feel at Home. Feel at Home is currently available in 11 countries –> Australia, Austria, Denmark, Hong Kong, Italy, Indonesia, Macau, Republic of Ireland, Sri Lanka, Sweden and the USA. We’ll be adding more countries to this list in the future :)

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  883. Kane

    Does this curently work in France

  884. Moderator: Ahmed

    @\ken Dale – Hi there, yep :) You can make use of our Feel at Home service in Italy that allows you to use your data plan in selected destinations abroad and benefit from lower-than-usual roaming rates. If you pop along to this link it’ll give you all the info. Hope this helps.

  885. \ken Dale

    Hello there.
    Is it correct that I can use my ‘3’ Dongle in Italy at no extra costs please.
    Many thanks
    Ken.

  886. Moderator: Ahmed

    @David – Feel at Home only applies for using your UK plan to call or text UK numbers. You’d be charged international rates for calling a local Florida number I’m afraid.

  887. David

    Hi Chris thanks for your reply sorry to be a pain but does this mean that if I am in Florida and call a local (Florida) number using “feel at home” I will be charged international roaming rates?

  888. Moderator: Chris

    @David – Hey there, as long as you’re calling a UK number you would still be covered under the feel at home service for calls, texts and data usage. Calls to a non UK number would be charged at international rates as normal.

  889. David

    My wife and I are both on 3 Network monthly plans if we visit the United States and call each other using feel at home will we be charged roaming rates?
    To simplify this if the call is 3 network to 3 network and both parties are in United States would this be seen as part of yours plan?

  890. Moderator: Chris

    @Drew – Ciao, hope you’re enjoying your trip! You can use our feel at home service in Italy as long as your international roaming has been activated. If you find you can’t get connected then please get in touch with us and we’ll get you up and running as soon as we can. Just so you know, tethering data isn’t included under feel at home. You can get more information over here – http://bit.ly/1bh9okE. Cheers.

  891. Moderator: Chris

    @Rosetta – Sorry you’re not happy with the feel at home service but we’re always working on new ways to improve it. You can find a list of all the countries covered over here – http://bit.ly/1clf5Th. In the mean time you can still use our Euro internet pass in France to keep you going – http://bit.ly/1aMSLnI. Cheers.

  892. Moderator: Chris

    @Lilyrose – Hey there, we’re always looking to ways that we can improve the feel at home service :) Thanks for the feedback, I’ll pass your comments on to the team.

  893. Moderator: Chris

    @Oliver – Hey there, the 30 day restriction is on pay monthly sims only so you’d have nothing to worry about with a PAYG sim. All our PAYG sims come with international roaming active and you can find out more information about this over here – http://bit.ly/19E6wyF. Hope this helps :)

  894. Oliver

    Hi,

    I’ve bought a PAYG nano sim for my iPad, which I was hoping to use in Australia. Will this work if I activate it prior to leaving and enable data roaming on my iPad?

    I’m just a little unsure from your T&C’s if I need to have been a customer for longer, for it to work?

    Thanks.

  895. Lilyrose

    Just why your not doing France …I don’t understand ….
    Feel at Home not covering France but covers America …when my contract ends it ends

  896. Rosetta

    If I had known France wasn’t included I would not have bothered with you …
    It’s a kick at me to tell me the US is free ..when that is so far away …but you can’t do France..part of Europe …no thanks

  897. Drew

    Hi there. I’m going to Rome today. I know my contract on my iPhone will allow me to use “Feel At Home” – I also have an iPad on contract so can I use the sane device with that if I switch Data Roaming on please? Hope to get a reply ASAP. Thanks.

  898. Moderator: Chris

    @Josh – Hi there, you’re right in saying that you can use the feel at home service for up to 90 days at a time. Three and Vodafone are in a partnership in Australia but Three still remains a separate network, however you can still use Vodafone while you are there and won’t have to worry about any extra charges. You will need to activate your data roaming while away or your phone will not pick up the data service, this won’t result in a huge bill as you are covered for calls and texts to the UK and use of your UK data bundle under the feel at home service. You can get more info here – http://bit.ly/1clf5Th.

  899. Moderator: Anne Marie

    @Ben – Hi Ben, no plans at the moment for adding France to Feel At Home. We’re always looking to add new countries though, so keep checking the website for updates. Thanks.

  900. josh

    Hi, I arrived in Australia yesterday and have been told I can use feel at home for up to 90 days? Ive switched my phone on and its gone to vodaphone AU network. As far as im aware vodaphone bought out 3 in AUS?

    anyway I can make calls / txts to UK numbers but I cant access data, I can only access data if I switch my data roaming on. Do I have to switch in on or should it just work automatically. Just dont want to end up with a huge bill. thanks

  901. Paul

    It’s not very clear, France isn’t listed on the countries, probably because three make so much money for roaming customers? No deal for them! Let’s make it free for countries most people rarely go to, on one page it says France is free on the sister networks, orange and Bouygues, what’s going on? If France isn’t included, I’m ending my contract, it’s not right.

  902. Ben

    Any idea about when Feel at Home will work in France?

  903. Moderator: Pamela

    @Phil At the moment none of our dongles or WiFi devices support the bandwidth for the US. You’ll only be able to connect to the internet using a tablet with your mobile broadband SIM inserted. Really sorry about that, we’re reviewing our range with a view to introducing a compatible device for our US travellers as soon as possible. >Pamela

  904. Moderator: Pamela

    @Keith There are some slight difference with anything that is normally unlimited, for example you won’t be able to use more than 25G of data. I’ve included a link with more info, hope this helps. It’s also best to get in touch with us before you travel just to make sure everything you need is enabled :-) >Pamela http://bit.ly/1bh9okE

  905. Moderator: Pamela

    @Chris Roscoe We won’t be able to update you personally but, we’ll make sure our Blog and other pages are updated :-) >Pamela

  906. Keith

    Hi,
    We are going to the states, and we have the 3 ALL YOU CAN EAT DATA PLAN on a a monthly contract.
    Am i correct that i can use my IPhone as normal when in the states. Thats using FaceTime and making calls at no extra cost if within my allowance.
    Thanks

  907. Phil

    Just arrived in the US, hoping to use my PAYG dongle which I topped up £10 (1Gig 30 days) before I left the UK (it was working)

    I got a SMS saying I could use FeelAtHome on arrival to the US but its not connecting. The fact I got a text suggests my device is compatible with the US networks does it not) – maybe its a signal issue – I will try some more tomorrow but how can I be sure international roaming is enabled on the sim (I read here that it is automatic for PAYG)?

    Thanks
    Phil

  908. Chris roscoe

    Hi 3 can you update me when you add new countries to the feel at home package.

  909. Moderator: Allan

    @Graham – That’s you good to go. All you need to do now is turn on international roaming via the phone when you need it. Thanks

  910. Graham

    Thanks Allan

  911. Moderator: Allan

    @Graham – If you haven’t used roaming before we’ll likely need to activate it on your account as well. You can call us via 333 to do so, or if you reply with your name, mobile number, postcode & date of birth (none of which will be published) I’ll sort it out for you just now. Thanks

  912. Graham

    Hi
    I’m going to New York Later this year, My contract is the Ultimate Internet SIM 200 with ‘all you can eat data. am I correct in thinking all I will have to do is change my Data Roaming to ‘international roaming’ and I will be able to use my phone (Xperia z) as I would in the UK on this plan ?
    At the moment my account says that I am unable to make phone calls or access the internet abroad and that I would need to contact Three to get this changed, would I only need to do this for non ‘Feel At Home’ countries?
    Thanks in advance
    Graham

  913. Moderator: Allan

    @Caroline – Hi, you can unlock your device by filling out the form on our website here

  914. Caroline

    Hi , I have moved to France and I have a 3 ipad I bought in August last year so I’m still paying for it but not able to use the data allowance that came with it . How do I go about unlocking it so I can use it here and use what as I’m rubbish at it and not sure what to do . Thank you

  915. Moderator: Lauren

    @Phil – sorry to read this, are you able to make/receive calls okay? Do you have allowances remaining on your price plan? You can check this via My3.

  916. Moderator: Lauren

    @Patrick – it should work with your iPad as long as you have converted your credit into data add ons. :-)

  917. phil hayes

    Just arrived in Australia and my Feel at Home is not working. When I try to connect to any web page, it just says web page not available. My phone seems to be connected to Vodafone.AU

  918. Patrick

    I’m going to the US on Sunday and wanted to know if Feel at Home would work on my PAYG iPad plan?

  919. Moderator: Nicki

    @Jason Tsang – Hi, if the caller is in the UK they’d be charged as normal. If they’re in another country and are roaming they’d be charged roaming rates. It’d be better for them to check with their own networks provider as to what they’d be charged for.

  920. Jason Tsang

    Hi, If I was in one of the countries where I can use “feels like home”, would a caller be charged the local rate to call me or will they be charged an international rate because my number is a UK number?

  921. Moderator: Allan

    @Doug – Make sure you put the SIM in the phone & turn it on before you leave the UK Doug, otherwise it might not work in USA. You don’t need to activate roaming on PAYG, it’s done automatically. The allowances are used as if at home i.e for UK numbers only. You would need additional credit to call local US numbers. Thanks

  922. Doug

    Hi,

    I have purchased a PAYG sim pre-loaded with the all in one 15 add on to take advantage of feel at home when I travel to New York next month. I have a couple of questions.
    Does the sim need activating or does that happen automatically when I insert it in my phone and start using it?
    Do I have to call to allow international roaming or does it happen automatically when I activate the sim?
    If I have no additional credit apart from the all in one plan will I be unable to make calls outside the plan, ie local calls, or is there a mechanism for these to be billed?

    Thanks

  923. Moderator: Claire

    @Mike Hi, we are looking at adding other countries in the future to feel at home, it just takes time to setup agreements. Hopefully soon :)

  924. Moderator: Claire

    @Tobi Hi, feel at home won’t work in Spain but we can activate international roaming on your account if you like? Send us your full name, DOB, postcode and mobile number. The charges are available here

  925. Tobi

    Hello I’m Spain and was expecting feel at home to work straight away, cant access my account because I’m on wifi is there anyway this can be sorted out?

  926. Mike

    Please, please add Portugal! Surely Optimus would partner you? They offer free calls back to the UK if you take their WOW internet offering so it must be cost effective for them to do it?

  927. Moderator: Claire

    @Lynete e Hi, yes you would be charged to receive calls/texts from Australian numbers. You receive free calls/texts from UK numbers when in Australia. Another option is to use a VOIP app like Skype or Viper to contact Australian numbers if the other person also uses these apps.

  928. Lynete e

    I have just arrived in Australia and I’m using the feel at home package. I understand I will be charged to text/call Australian numbers but please confirm whether I will be charged to receive calls/texts from Australian numbers?
    Many thanks

  929. Moderator: Bernadette

    @Adam – We don’t have any information about the next countries that will be added to our Feel at Home or any dates that would happen on. As Spain is one of the more popular destinations it would be fantastic if we get this added but I couldn’t confirm whether it will ever happen. We are always trying to get more countries added so fingers crossed. >Bernie

  930. Adam

    Hi, I was just wondering if Spain ( and the Balearic islands such as Majorca) would be added by the summer

  931. Moderator: Ahmed

    @Lizzie Wynn – Hi, we’re always looking to add to the list so hopefully your wish might come true. Keep an eye on our updates :) At the moment we don’t have any info on more countries.

  932. Lizzie Wynn

    Please add Spain!!! I spend so much time there. Is it likely? If so when?

  933. Moderator: Stephie

    @Andrea – Hi Andrea, I have sent you an email so we can discuss this further and look in to your account.

  934. Andrea

    Hello, just landed In Italy. WaS hoping to use Feel at Home, but cannot log on any network. Tried to log in my account but password is sent by text, obviously can’t receive it. Can you help? Thanks

  935. Andrea

    Hello, just landed in Italy, was hoping to use feel a them bit cannot log on any network?
    Can you fix this ASAP?

  936. Moderator: Daniela

    @MarkS – Thanks for getting back to us. Can you give us your full name, number, UK postcode and DOB so we can check your account to see what has happened here.

    We won’t publish any of that information so don’t worry about that :)

  937. Mark S

    Hi Lauren,

    1/ I’m in Australia.
    2/ I haven’t been making calls other than to UK numbers. First fobbing off when I called 333 to query the bill was “Well Sir – it is because you have been calling overseas numbers”. Wrong – you’re incorrectly billing calls to the UK as international calls and charging me
    3/ I haven’t exceeded my call allowance on my plan. Second fobbing off was “Well sir, it is because you have exceeded you call allowance”. Wrong. If that were the case all calls to the UK after a certain point would be charged. I had several hundred minutes left and the problem is sporadic.
    4/ I’ve been here less that the three month cut off after which you charge.

    Mark

  938. Moderator: Bernadette

    @John – Sadly there is still no more news on France yet :( we understand Europe is the place most of our customer really want to see added to Feel at Home. Fingers crossed we will manage to get all these countries included one day. Thanks >Bernie

  939. Moderator: Bernadette

    @Lee – Pretty jealous your off to Lisbon I wont lie :) but we are always working on adding more and more countries to our Feel at Home. Hopefully by then we will have the places you need. Thanks >Bernie

  940. Moderator: Bernadette

    @Louis Armstrong – Nice to hear some fantastic feedback from you :) but yeah I agree if we manage to get the full of Europe added Im sure we would make a lot of people happy ( including myself :) ). We are constantly trying to get more and more agreements with other networks to try and get more places added to our Feel at Home. Also you are correct that you can use you all you can eat data in the countries we already have included. Fingers crossed by the time you go on your travels we will have the places you need added :) as it would be a shame to loose you if your happy with us. Thanks >Bernie

  941. John

    Still no news on France or other additions yet?
    Thank you

  942. Lee

    I’m off to Lisbon in May, so I’d really appreciate having Portugal added to the Feel at Home list.

    As Captain Picard would say – ‘Make it so’ (pleeeeze).

  943. Moderator: Claire

    @Ian Gray – Yes, a three customer calling another three customer abroad won’t be charged for an international call as both numbers are UK numbers using the Feel at Home service.

  944. Louis Armstrong

    If I have unlimited internet does this mean I have unlimited internet while roaming in a feel like home country, and also it seems A LOT of people are asking for Europe as it’s such a big British holiday area; any plans for Europe being added?. EE seem to have the run so far with many more countries available for tier customers. Fingers crossed it’s added before I go away for 7 months to Europe in April because I’ll have to join EE.
    Well done Three also; absolutely great network and it would be a shame to leave

  945. Ian Gray

    My wife is on Holiday in New York and we have had it confirmed that she can use the Feel at Home to call UK numbers using inclusive minutes via her 3 mobile. I would like to know if as a 3 customer can I call her whilst in New York and not be charged an international call?

    thanks Ian Gray

  946. Moderator: Lauren

    @Mark S – if there are any issues with Feel at Home we’ll work to get this rectified as soon as we can. What country are you in?

  947. Moderator: Stephie

    @Nigel – Hi Nigel, I’ve sent you an email so that we can look in to this further for you.

  948. Nigel

    Hi I am in Austria and I can not connect to 3 network??

  949. Nigel

    Hi I am in ellmau Austria and I can’t get access to any network?? I was told before I came that I could use phone in Austria. Can you help?? Using free WiFi in chalet to send this msg.

  950. Mark S

    You’re mis-billing people when they’re in a Feel at Home country.
    (i) my entry on 24/11/13
    (ii) Leilah’s entry on the 29/11/13
    (iii) Tom’s entry on 17/11/13
    (iv) Chris on 22/12/13
    (iv) Stephie Dunn on 5/1/14
    That’s five people on here who have been mis-billed when in a feel at home country. You’ve already done an automatic credit to my account for last month for this mistake, and you’ve wrongly charged me AGAIN this month. If you have any influence can you get this sorted please!

  951. Paul

    >Moderator: Bernadette 08/01/2014
    >Yeah you will be able to use your UK data as >part of the feel at home even if you are roaming >on either one of the chosen partners that you >have mentioned in Italy. Hope you enjoy your >travels.

    That’s good to know, thank you!
    Odd, too: I know from experience that if you buy an add-on for a 3 Italy number you can only use the data allowance whilst on a 3 signal; we’re being treated more generously than 3 Italy customers, in this respect!

  952. Moderator: Bernadette

    @Paul – Yeah you will be able to use your UK data as part of the feel at home even if you are roaming on either one of the chosen partners that you have mentioned in Italy. Hope you enjoy your travels.

  953. Paul

    Hi, quick Q re data: I understand that for calls and texts (back to the UK), one just needs a local mobile signal, not necessarily 3 (e.g. in Italy, where there is 3 but also TIM, Vodafone, Wind). Must there be a 3 signal to make use of the data allowance? For example, in Italy, would I be able to “feel at home” with my UK data allowance on a Vodafone or TIM or Wind (i.e. non-3) signal? Thanks in advance!

  954. Moderator: Bernadette

    @Aaron – Sorry we don’t have any further updates just now. Fingers crossed it wont be too long now. Thanks

  955. Aaron

    Hello. It’s now January 2014. Any more news on when more countries will be added to this list?

  956. Moderator: John

    @Niall – Glad you’re pleased, Niall; we were delighted when we found out! In answer to your question, you’d be able to enjoy your Feel at Home facilities provided that both phones being used were UK based numbers i.e. the UK mobile in the US calling a UK number in the Republic of Ireland.

  957. NIall

    Hi guys,

    Great news about 3 feel like home in the US. Quick question though…cann i call other three like home countires when Abroad using my data plan..ie calling ireland from the US?

    thanks in advance

  958. Moderator: Kris

    @Jan Vodafone is the network you should remain connected to while there. You should be taking advantage of our Feel At Home plan, so all of your services should be working fine. Have you checked to make sure you haven’t disabled data roaming on your device by accident? Have you tried rebooting your device since it stopped working? Is anyone else in your party having the same problem?

  959. Moderator: Kris

    @vernon You sure can, although you will not be able to tether on it. You may also not be able to use the sim outside of the UK within the first 30 days of your package.

  960. Moderator: Kris

    @David T It should just be like using your mobile at home, so you’ll be able to call any UK mobile and landline numbers from Hong Kong, text UK mobiles and use your data (except for tethering), as long as your Interntaional Roaming is active.

  961. Moderator: Kris

    @stephanie dunn Seems a bit strange, particularly as Feel At Home should be allowing you to use your allowances as you would back here, without incurring any charges. We can look in to it for you if you wish, via email, but if possible it may be quicker to ring in on +447782333333 from an Ozzie landline to have ti sorted. If it has just been a billing issue in relation to Feel At Home, you will likely be refunded for any charges you’ve incurred, but that would be something that the Care team on that number would be able to let you know more about.

  962. Jan Zika

    I am on a 15 month contract with 3 in the uk with all you can eat data. I am now in Australia. Although I can send texts and make calls I am unable to use the internet on my phone. I have roaming switched on and I have a 3G signal (Vodafone). The internet did work on my phone for 48 hours when I first arrived. I used 64mb then and the internet has since stopped working. I did not change any settings. I have since tried manually choosing networks other than Vodafone (Optus and Telstra) but I can neither use phone nor internet services through these.
    Please inform me ASAP as to how I might rectify this problem.
    I tried posting this problem as an email to your support page but it is unclear if the message has been delivered.

    Sincerely
    Jan

  963. vernon

    hi there, if i buy the all you can eat package simcard , does that mean if i go on holiday to usa, i get all that you can eat data too?

  964. stephanie dunn

    hi, iv been in Australia now for a week, iv been charged for all txt messages sent in Perth?? and i also have a 20 pound charge for what seems to be 3 days worth of phone calls which are all to the UK, iv not been charged for any previous to this yet i cant view them until my next bill and am as a result phoneless until someone replies to my inquiry which can take up to 5 days. I then called the number to try and call and sort this out a bit quicker yet it wont connect, but can phone all other numbers??? whats going on three!!!! I have also checked the list of countries included and unlike the advice i received on the phone Dubai isnt included in the plan as i was assured it was when i called for advice!! so i also have a 12 pound bill for that phone call. so far im not impressed with this service! can someone please help me sort this out!

  965. David T

    Hi, I’m a bit miffed at my bill and this roaming. So I can’t use my call allowance to ring other mobile phones from abroad (I’m Hong Kong right now) as that gets charged separately? Just landlines, right?

  966. Moderator: Madeline

    @Edds – Hi there, Hi there, the ability to roam is automatically available for Pay as You Go customers. We’d only hold back the ability for contract customers until we’ve verified that they’re eligible for roaming. With Feel at Home you can use your allowances in 11 countries as you would be able to in the UK. This means you’d need to use your credit to buy an addon (All in One 10 or 15) to give you text, data and calling allowances.

  967. Moderator: Madeline

    @Giampaolo – Have you tried rebooting your phone and manually selecting one of the Italian networks?

  968. Moderator: Madeline

    @Lyndsey MacDougall- Hi Lyndsey, Yes you will be able to call each other for free when you’re in the USA. You just need to wait for your device to pick up a signal from any available local mobile network and you’re good to go :)

  969. Edds

    Hey I’m thinking about switching to Three PAYG as I travel a fair amount. I know it takes 30 days for new contract customers to become eligible for the feel at home benefit. Is that the same for new PAYG customers?

    Thanks and a happy new year to you all.

  970. Moderator: John

    @phab – We wouldn’t delete any comments posted by yourself, phab. If you would send us your email (we won’t share this on the blog), we will be more than happy to start the ball rolling and look into this for you. Thanks

  971. Moderator: John

    @Luke – Thanks for your feedback, Luke, and it’s something we’ll definitely pass on.

  972. Steff E

    @Phab – As long as international roaming is activated on your account then you should be set up to use your handset abroad. For a list of countries that are supported by Feel at Home click here Thanks, Steff

  973. Giampaolo

    Hi, I am in Italy with my Lumia800. I have a ‘Text500′ plan. Feel at home is not working and before you ask, YES roaming has already been activated on my account (internet access in the UK and abroad). Can you help please?

  974. Luke

    I travel to the Isle of Man very often to see family, it is so close yet it classes as an international rate. Could it get added as a feel at home country soon please?

  975. Lyndsey MacDougall

    Hi
    Family all going to USA in May 2014 and would like to use ‘feel at home’ Can we call each other while in USA free (I don’t have 3-3 mins but the other 2 do)? Also your info on web contradicts by saying ‘just pick up any network’ and ‘one of our Roaming partners’. Can we use any network or just the roaming partners? Thanks

  976. phab

    Hi,
    where is my comment ?
    Did you delete it ?
    I,m abroad and I,ve just saw my account with 3,03 pounds charged so I,m not feeling like at home !

  977. phab

    Hi,
    how can I know if my phone got already the new option “feel like at home”?
    Works already abroad but is it a automatic set up?
    thanks

  978. Moderator: Allan

    @Shaz – If the person is calling your UK mobile number then there is no additional charge. This is the case if they are a Three customer, I can’t speak for other networks though Shaz. Thanks

  979. shaz

    How much does it cost for someone to call me when i am abroad. Is it an international call charge for them

  980. Moderator: Allan

    @Steve – Nothing at the moment, sorry. New countries being added all the time though. Hopefully news in the new year

  981. Moderator: Allan

    @Matt – You’ll need to make sure roaming is active on your phone as well in order to make use of this. Thanks

  982. Moderator: Allan

    @Chris This isn’t good to hear. Sounds like something has gone wrong if you’ve been billed. Can you and your wife please contact us via 333 and we’ll arrange for this to be refunded to you. Thanks

  983. Moderator: Allan

    @Chandima – Sorry to hear this, the speeds you’ll be receiving will be dependant on the network you’re connecting to in Sri Lanka though. I’m not sure there is anything we or you can do to improve them.

  984. steve

    Hi, any news on a timescale to add France? Early in 2014 would be fantastic.

    Thank you

  985. mat

    Hi I am off to the usa soon and I have activated on my account to use the internet and calls abroad. Do I need to switch the phone to roaming or don’t roam?

    Many thanks

    Mat

  986. Chris

    I was in Copenhagen last week and used the Free at Home service but have been charged almost £40. That’s not free.
    My wife was also charged

    It would have been cheaper to have used the Euro Pass which is only £5 per 24 hours which I used in Germany without problem.

  987. Chandima

    In Sri Lanka on holiday. Internet speeds are extremely slow. 30KB/s. After a long time, downloads a page, but with no images… How can I increase the speed?

  988. Moderator: Nicki

    @Shou Yue – Hi, do you know if you activated your international roaming before you left? If not or you’re unsure we can check for you. If you have access to another phone you could call +447782333333 or tweet us on @ThreeUKSupport and we’ll check your account to see if you’re eligible for roaming. Thanks

  989. Shou Yue

    Hi, I am in Italy my UK sim but i cannot connect to any network. what could be the problem? Is Italy part of the Fell At Home plan?

  990. Moderator: Nicki

    @oliver wells – I’ll get someone to drop you an email for your account details.

  991. oliver wells

    Still no luck can you turn on roaming for me as I think this must be the issue

  992. Moderator: Nicki

    @John Ford – Hi there, the eleven destinations we’re covering now are just the start and we’ll be looking for opportunities to add even more in the future so stay tuned.

  993. John Ford

    When oh when will you be adding Switzerland to the network.

  994. Moderator: Nicki

    @Liam – Feel At Home lets you use your UK plan allowance or Add-on allowance to call or text the UK or use data in selected destinations – calls to Australian numbers aren’t included in any of our price plans so would be charged on top at roaming rates.

  995. Liam

    Hi…with a Three PAYG phone would I be able to call my friends in Australia who are on Australian contracts, whilst I am in Australia, at no extra cost?

  996. Moderator: Nicki

    @Helena – Hi, do you know if you activated your international roaming before you left? If not or you’re unsure we can check for you. If you have access to another phone you could call +447782333333 or tweet us on @ThreeUKSupport and we’ll check your account to see if you’re eligible for roaming. Thanks

  997. Helena

    Hi, recently moved to US and just upgraded to feel at home 12 month contract. I was told they will switch on internet access straight away, but it doesn’t look very connected to me, please advice long it will take before complete the the switch?

  998. Moderator: Nicki

    @James Burrow – Hi there, Feel at Home now includes USA :-)

  999. James Burrow

    Hi, this is a move in the right direction, but I have been a long haul flight attendant for 17 years and thousands of my colleagues and I are still waiting for a truly worldwide calling/texting/data plan. We fly everywhere OUTside Europe, so this plan isn’t much use, as we only fly to Sydney once in 2 years usually! A plan that would include the USA would make a huge difference to us please :)

  1000. Moderator: Nicki

    @oliver wells – Hi, it doesn’t need to be a Three network. You can use any of our roaming partners. In Australia this would be Vodafone.

  1001. oliver wells

    I’ve enabled roaming but three doesn’t come up as one of the available networks to choose from…

  1002. Moderator: Nicki

    @oliver wells – Only if your roaming can be enabled. If you have access to another phone you could call +447782333333 or tweet us on @ThreeUKSupport and we’ll check your account to see if you’re eligible for roaming.

  1003. oliver wells

    No I didn’t activate before hand, will I still be able to use feel at home

  1004. Moderator: Nicki

    @nascent – Hi there, the ability to roam is automatically available for Pay as You Go customers. We’d only hold back the ability for contract customers until we’ve verified that they’re eligible for roaming.

    With Feel at Home you can use your allowances in 11 countries as you would be able to in the UK. This means you’d need to use your credit to buy an addon (All in One 10 or 15) to give you text, data and calling allowances.

  1005. Moderator: Nicki

    @oliver wells – Hi, do you know if you activated your international roaming before you left? If not or you’re unsure we can check for you. If you have access to another phone you could call +447782333333 or tweet us on @ThreeUKSupport and we’ll check your account to see if you’re eligible for roaming. Thanks

  1006. oliver wells

    hi i’m out in Australia and was expecting feel at home to work straight away, cant access my account because i’m on wifi is there anyway this can be sorted out???

  1007. nascent

    I’ve just got a Three 3-2-1 PAYG sim, and have topped it up with £10. I’m travelling to Italy, and want to confirm the exact process needed to get Feel At Home working.

    Will this work automatically? Someone mentioned to me that 3-2-1 doesn’t work with Feel At Home, despite your site stating it does work with PAYG.

    In some palces it states there’s a 30 day wait for it to work, and others that with PAYG it’s instant…

    Some have mentioned needing to activate an addon, but I can’t figure out which addon is needed and what needs to be done.

    Can I please get some clarify for us new PAYG users?

  1008. Moderator: Daniela

    @Vincent – Can see what you mean. We need to keep the standard charges showing but I’ll let the online guys know that we could make it clearer that the USA is now a Feel at Home country on that page.

  1009. Moderator: Daniela

    @ken – Hi, if you’re in the UK and you’re texting/calling a UK number that’s abroad you’d be charged as normal ie using your available allowances or being charged normal out of bundle.

    The person abroad, it would depend on what network they’re on as to whether or not they’d be charged. They’d need to check with their own network.

    If it was a Three account abroad they’d be charged to receive a call in a non Feel at Home country but it would be free to receive in one of our 11 Feel at Home countries. Texts would be free to receive in any country. This is our network though – as I say if it’s another network they’d need to discuss this with their own provider.

  1010. Moderator: Daniela

    @Julia – Hi, do you know if you activated your international roaming before you left? If not or you’re unsure we can check for you. If you have access to another phone you could call +447782333333 or tweet us on @ThreeUKSupport and we’ll check your account to see if you’re eligible for roaming. Thanks :-)

  1011. Julia

    I’m in Indonesia at the moment, getting a “no service” message with my 3 SIM though. Is it just that there’s no 3 signal (XL sim works fine) or do I maybe need to reset my APN (I have an iPhone)? Thanks :)

  1012. ken

    If you call or txt someone abroad from the uk with another network provider. i. e voda to 3 . Will that person be charged a local call or txt or will it be charged as phoning or txting abroad

  1013. Moderator: Nicki

    @vincent – Yep, sure is :-)

  1014. vincent

    Is it free to receive call in a feel at home country regardless of where the call originated?

  1015. Moderator: Kris

    @Richard Both tariffs are currently available, dependent on the sim you get. The 321 sim launched a couple of months back, so previous sims with the Pay As You Go On Three tariff are still in circulation, with the costs of usage now in line with the 321 sim as a result.

    Hope that helps clear things up for you.

  1016. Richard

    @Kris – Thanks for that help. I wonder if I have finally got to the bottom of this? It seems you have two plans “Pay As You Go 321″ which is what someone gets if they sign up today. There is also “Pay As You Go on Three”, which *confusingly* is described on the web site as “our current tariff” (but I guess that is an error and it is actually a plan that is no longer available to new customers?) Both have 3-2-1 pricing on voice-text-data, so it is very easy to imagine they are the same.

    Do I have that correctly understood above? If so, you probably should change your web page here where “Pay As You Go on Three” is described as the current tariff.

    You might like to notice that on this page:

    http://www.three.co.uk/Store/Pay_As_You_Go_Price_Plans

    it says “Make the switch to Pay As You Go on Three in three simple steps”. But then if you click o on this same page where it says “price plan details” it brings up a window for “Pay As You Go 321 SIM”. Is it not pretty confusing for people to have two different plans appearing here as if they were one?

  1017. Moderator: Kris

    @Richard It looks like the View All Add Ons page may be taking you to a general page about all of the Add Ons that we offer. The All In One Add Ons and the extra voice, text and data ones you’ve seen are only available on the Pay As You Go On Three tariff, as per the link here .

    If you have got as far as the payment page, but not gone ahead, it may well get knocked back for being incomaptible, but as per the link, you shouldn’t be able to add these to the 321 package.

  1018. Moderator: Nicki

    @Alison M – Hi there, I can confirm that Austria is included in our Feel at Home offering. Do you know if you activated your international roaming before you left? If you’re not sure if this is active on your account I’d give us a call on +44 7782 333 333 if you have access to another phone, or tweet our support team on @ThreeUKSupport and we’ll be able to check if roaming can be added to your account.

  1019. Moderator: Nicki

    @BG – Hi there, you can read more about what included/not included here.

  1020. B G

    I understand that Feel at home is not as simple as stated on its page and that there are some restrictions. what are they

  1021. Alison M

    I’m on holiday in Austria and was told that Austria (not Australia ;-P) was one of the feel at home countries when I signed up… However it’s not working at all… My phone is showing no reception and when I go to try to join onto 3at it just thinks and thinks and doesn’t connect… Can you help? Thanks!

  1022. Moderator: Nicki

    @RIchard – Hi there, yep this is correct. Feel At Home uses your allowances do you’ll be able to use the 150MB data allowance :-)

  1023. Moderator: Nicki

    @Andrew – Hi there, yep, you’d need roaming activated on your account. If you’re on PAYG this is added automatically but if you’re on contract you’ll need to call in so we can check if you’re eligible for roaming.

  1024. Moderator: Ahmed

    @mat – Hi, if you follow this link here it’ll show you how to get your phone unlocked. We also have a number that you can use when abroad to speak to our team if you have any issues – +44 7782 333 333. Thanks

  1025. mat

    how can I unlock my 3 handset from another country???
    tnx

  1026. Andrew

    Hi Ahmed
    Thanks for the feedback, I probably should have been more specific, would I need the data roaming “switched on” on the ipad and would I need to phone Three before I travel ?

    Im in the US for a couple of weeks, rest of the time here in the UK.

    Thank you.

    Andrew

  1027. Moderator: Ahmed

    @Andrew – Hi, if you pop along to this link here you’ll be able to get all the information on our exciting Feel At Home policy and how to get started up on this when you get there. Hope this helps.

  1028. Andrew

    Hi
    Im travelling to the US next year, thinking about purchasing 12 month PAYG data sim for my ipad. What would I need to do to do to get this working in the US ?

    great to see 3 doing this, fantastic

    Thanks

    Andrew

  1029. RIchard

    Whenever I top up on PAYG, Three gives me 150MB of data. Would I be correct in thinking that this 150MB allowance is also available for use within the Feel at Home scheme?

    I am guessing that it might be, since the basic philosophy of Feel at Home seems to be that you can use any voice, texts or data credit that is in your account, irregardless of how it was obtained (by monthly plan allowance, add-on, or free 150MB). Is that correct?

  1030. RIchard

    @Nicki – You are correct that on the page describing add-ons for PAYG the only ones mentioned are All in One 10, 15, 25.

    But when I go to my account page and click on “Buy an Add-on” there is a place on the next page to click on “View all Add-ons”. That takes to me to a page titled “Add-ons”. The first thing on that page is a list of All in One 10, 15 and 25 add-ons. But then if I scroll further down the page there are also listed various Voice, Text and Internet add-ons, including the 500MB add-on. Are you not seeing that?

    I have clicked on that link and got as far as the page on which with the next click I will complete the purchase … but I have not done so yet, since iI prefer to wait another 10 days before starting the 30 day period of use of my next add-on. My question with you now is a pre-purchase question, so that I can be sure of getting what I expect.

  1031. Steve Spearey

    I have been looking for a service like “Feel at Home” for decades. However, I say like because Feel at Home just does not fit the bill.
    I use my call/data plan very lightly.
    However, I go to France for several months each year and would dearly love to use my phone minutes when I go.
    BUT France is not included.
    AND even if it was it would still be no use to me as the terms of Feel at Home state that if you use it for more than a month your roaming will be turned off.
    So, for me a complete waste of time.
    If I find a provider that offers a TRUE freedom package I shall sign up so fast my pen will catch fire.

  1032. Moderator: Nicki

    @Richard – How strange! Looking at the addons on the website for 321 it’s not listed. It’s only listed for the older PAYG plans. Were you able to buy the addon okay? If you were I’ll let our web guys know and see about getting the page I was looking at updated.

  1033. Moderator: Nicki

    @Graham – Hi, we’ve just announced this week that Feel At Home now includes USA. Our recent blog post can be found here. I’d have a look at our Feel At Home info as there are some restrictions on how long you’d be able to use it for.

  1034. Graham

    Would be really great to expand this service to the USA, I currently work 6 months a year and am considering going to EE which allows this. Come on 3 get with us

  1035. Moderator: Nicki

    @Antony – Sorry, I’m going to drop you an email for your account details so we can take a look at this.

  1036. Antony

    I have the same issue as Ronan McLoughlin. I am roaming in the USA on T-Mobile. I got the SMS to say data and calls are now free. Switched on data and got charged for it. I also got charged for a call back home to the UK. Please help!

  1037. Richard

    @Nicki – Thanks for investigating. But are you sure you have the right information?

    You say, “The data only addons are not available on our newer 321 Pay as You Go plans.”

    But I am on the current 321 Pay as you Go plan and the web site does let me buy a 500MB addon.

    I am testing this now. I have not yet clicked on the green Buy Add-on button, but I can certainly get as far as seeing:

    You’re about to add the following Add-on to your account:

    500MB

    £5.00

    500MB

    Full terms & conditions

    Back Buy Add-on

    At no point am I told this addon is not available to me.

  1038. Moderator: Nicki

    @Richard – If you’re on one of the older Pay as You Go price plan (PAYG on Three or 3Pay) you’ll be able to buy a data only addon and use this in a Feel at Home country should you wish. The data only addons are not available on our newer 321 Pay as You Go plans.

  1039. Richard

    Thanks Three for extending Feel at Home to more countries.

    I am a PAYG customer travelling soon to the US and anticipate that I will want data, but that I will not need to make phone calls or texts to the UK. In describing “Feel at Home” the page says “All you need to enjoy Feel At Home is a UK plan with inclusive allowances or an Add-on allowance that gives you minutes, texts and data.”

    My question is about the phrase “minutes, texts and data”.

    Will I be covered for my data use by buying only a 500MB data add-on for £5? Or do I have to buy something like the All-in-one 10 which includes all of minutes, texts and data?

  1040. Moderator: Nicki

    @Ronan McLoughlin – How strange! Sorry about this Ronan. I’ve dropped you an email to get some account details from you so we can have our billing guys check this out for you.

  1041. Moderator: Nicki

    @Jim – Hi there, I’m afraid the ability to roam is never guaranteed. We’d review a customers credit file before deciding whether or not to offer it to a customer. Some customers can have it straight away, some after a month or two, and for some customers it would never be offered. We’d look at it on a case by case basis – sorry that we’ve been unable to add it on to your account as yet.

    With Pay as You Go the ability to roam is offered as standard as a customer would need to have the credit on their account before they can make any usage outside the UK.

  1042. Moderator: Nicki

    @Mark Howes – Hi there, that’s correct. You’d be able to use your allowances as normal in Australia including your data allowance.

  1043. Moderator: Nicki

    @Leon – Hi there, your friend would need to check your price plan details with Virgin to see what they do/don’t charge for – I’m afraid we wouldn’t have access to their pricing info.

  1044. Moderator: Nicki

    @Ken – Any calls to Hong Kong while over there will cost you extra at the roaming rates – Feel at Home would only cover your calls/texts back to the UK.

  1045. Moderator: Nicki

    @Mark S – Thanks for the info. As I was saying to Leilah, it’s currently being investigated.

  1046. Moderator: Nicki

    @Ken – Hi there, they’d still need to dial +44 For call charges the user would need to check their price plan directly with the network they’re using.

  1047. Ronan McLoughlin

    The USA is now part of the Feel At Home, However I am currently in the USA roaming on T-Mobile and being charged for my data, calls and SMS. I am not tethering etc. Any idea why this is?

  1048. Jim

    Hello,

    I’ve switched to a pay-monthly plan after more than three years of being on PAYG (and using Feel At Home in Australia in October).

    I just called 333 to check that I’d be able to use my new all-you-can-eat data plan while in Austria this weekend, only to learn that I can’t because it’s a new contract and the system won’t let the waiting period be waived despite me having been with Three for more than three years (with the same number).

    After a long call I am now being switched back to PAYG, so that I can then buy an add-on and use Feel At Home on the upcoming trip. My pay-monthly charges are being removed, and I’ll have to go through the process of signing up for pay-monthly again once I get back.

    This seems incredibly convoluted — I really feel there should be some more common sense around this. I didn’t imagine that signing a contract would provide me with fewer features than PAYG!

    Is this just the way things are, or was there a better path I could have taken?

    Cheers,

    Jim

  1049. Mark Howes

    I am travelling to Perth this Christmas and have found out about the ‘Feel at Home’ service. Just to confirm, I can call & text home to the UK as much as my plan allows me (I am on a monthly 5000 mins, 5000 texts, unlimited internet) Does this also include me using apps such as WhatsApp and Skype to call back to the UK and also to call to people in Australia? (using the same internet service phoning Apps as part of my internet bundle).

  1050. Leon

    When i ring my friend on her network she is on virgin i am on 3 she is gettimg charged as well

  1051. Mark S

    Mis-billing with Feel at Home when in Australia.

    Re my entry on 24/11/13, and Leilah’s entry on the 29th.

    Go back to Tom’s entry for the 17th of November – that’s three people on here who have been mis-billed when in Australia. There’s a problem here!

  1052. Ken

    What if I make calls to Hong Kong numbers while I’m in Hong Kong? Will I have to pay additional charges?
    What if people in Hong Kong make calls to my UK number while I’m in Hong Kong?
    Sorry these may be stupid questions but it really helps a lot if I can get the answers from you!

  1053. Ken

    Will it cost an Austrailian phone international rates to call me on Three roaming in Australia, or will it be a local call for them? Do they have to put +44?

  1054. Ken

    What if I make calls to Hong Kong numbers while I’m in Hong Kong, will I have to pay more than 15 pounds a month? I’m current on a 12-month plan which is 15 pounds per month. The guy in the Three store told me that it would just still costs me 15 pounds per month even I call a Hong Kong number while I am in Hong Kong, just want to make sure that he didn’t tell lie. Many thanks!

  1055. Moderator: Nicki

    @Pete – Hi there, I can confirm that the ability to roam in Australia is now back fully working for our Pay as You Go customers.

  1056. Moderator: Nicki

    @leilah – Hi there, really sorry about this. Glad our call centre were able to get the charges waived. We’re currently investigating what could be causing this.

  1057. leilah

    This has happened to me too, and my friend while we have been in Australia. My bill is £49 but three have said it’s my fault and only offered £20 in return.
    There is clearly an issue here.
    When my friend rang cust services he got someone decent who recognised this as a glitch and said he would get it investigated.

    I’ve been in Australia for three week, just received a bill for £182 pounds for calls and texts back to the UK.
    Some calls and texts to the UK are being logged correctly as part of my plan. Others are being logged as international calls TO Australia when I’m calling a UK number.
    Made a difficult call to 3 cust services last night, got the usual “oh you’ve done it wrong it’s your fault” excuses. It was suggested the call logging system didn’t lie, and that to call a UK number I’d pressed 0061 first as a prefix for a UK number!!!
    I’ve been offered a refund, but no admission of fault from 3. I’m told if it happens again I’ll be charged.

  1058. Pete

    Hi,

    I want to use the all-in-one 15 payg card for Australia. But I read that there are problems currently. However someone noted in the comments at 26 november:

    It now appears to be working in Australia! Me Dad’s last day here in Sydney and the SIM card is finally recognised… just got an SMS explaining that we can use his PAYG allowance to call the UK.

    Can anyone from Three give a confirmation that the problems are over now? This information is very important as I need to buy several of these cards for a travel group (50 cards) I don’t want to be in Australia and end up with a not working plan.

    Thanks a lot, and I will follow this blog.

  1059. Moderator: Nicki

    J Miles – Not at the moment but we’re always looking for ways to improve our customers’ experience when they’re abroad in EU and Non-EU destinations – we’ll keep you posted on an developments, so stay tuned :-)

  1060. Moderator: Nicki

    @Tom – It’s an issue affecting real time billing between ourselves and the roaming network in Australia. It’s only affecting Pay as You Go as your allowances would be checked before allowing you to make a call, text, or start a data session. With contracts you get billed for whatever you use so there’s no need to check any available balances as you’d be billed anyway.

  1061. Moderator: Nicki

    @Mark Siddoway – How strange! Not something that we’ve seen before – really sorry about this but glad you’ve been able to get the charges refunded.

  1062. J MIles

    Can you please tell me when / if there is a plan to add France to the list of Feel at Home counties? Thanks.

  1063. Moderator: Nicki

    @G – It can be depending on a customers credit check results. Some customers would need to wait 60 days, some until the first bill, some could have it straight away, and in some cases we may never offer it.

  1064. Moderator: Nicki

    @Will – Hi there, yep, this will come out of your allowances :-)

  1065. Moderator: Nicki

    @Megan – Hi there, nope, all you’d need is a Pay as You Go addon such as the All in One 15 :-)

  1066. Moderator: Nicki

    @Van Dam – Hi, I’m afraid there’s a billing outage between ourselves and our roaming partner in Australia. This is affecting the ability to offer real time billing. As such our Pay as You Go customers are unable to use their services in Australia. It’s something we’re aware of and working on – sorry for the inconvenience.

  1067. Moderator: Nicki

    @Stephen – Hi there, we’d look at every customer on a case by case basis. Some customers would have the ability to roam straight away, some after a couple of months and some not at all. It’s all dependant on your credit check results Stephen. If you’d like us to look at your account and see if it can be added please give our call centre a quick call on 333.

  1068. Rose Matthews

    It now appears to be working in Australia! Me Dad’s last day here in Sydney and the SIM card is finally recognised… just got an SMS explaining that we can use his PAYG allowance to call the UK.

  1069. Moderator: Nicki

    @Lydia – Hi there, If you use Feel At Home exclusively for a full calendar month, at least three times in any 12 month period, we reserve the right to suspend international roaming on your account. This means you will not be able to use your Three device abroad. Don’t worry, we’d let you know before we do this. There’s more info on the Feel at Home terms available here.

  1070. Moderator: Nicki

    @Ned – You’d need international roaming activated on your actual account – this is something we’d turn on for you. If you’re able to access your services outside the UK it sounds like this is already on. To then use your data outside the UK you’d need data roaming turned on within the device settings.

  1071. G

    Hi, can you clarify whether international roaming can be activated in brand new SIM-only contracts after a credit check, as per Nicki’s response to Ann 22/11/13?

    I went to a three store for a SIM only plan as I said I wanted to use it in Australia next month. During the whole process, I was not made aware of the 60 day restriction until I received the ‘Welcome to Three’ letter.

    So I called 333 and mentioned the mod’s replies in this page and received different information. Apparently, phone contracts are allowed international roaming activation immediately but SIM-only require a 30-day wait and it’s company policy so there’s nothing they can do. Is this correct?

    I am disappointed with this as my shop experience was great and nowhere during the process was I made aware of this 60 day restriction.

  1072. Tom

    Hi thanks for your reply. Is this a vodafone issue as to why it is not working in australia? Can you explain why it works for contract customers and not payg? It’s just I was sold this payg sim with a £15 add on after being told by staff it would work.

    Thankyou for your help, its much appreciated as I cant get an answer from customer services.

  1073. Will

    Hello, I am travelling to Austria in the new year with family. If I was to make a call while I am in Austria to my sister who is on another British network but who will also be in Austria, will that still come out of my allowance? Same with texts?

  1074. Mark Siddoway

    Is anyone else having problems with mis-billing with Feel at Home?

    I’ve been in Australia for three week, just received a bill for £182 pounds for calls and texts back to the UK.

    Some calls and texts to the UK are being logged correctly as part of my plan. Others are being logged as international calls TO Australia when I’m calling a UK number.

    Made a difficult call to 3 cust services last night, got the usual “oh you’ve done it wrong it’s your fault” excuses. It was suggested the call logging system didn’t lie, and that to call a UK number I’d pressed 0061 first as a prefix for a UK number!!!

    I’ve been offered a refund, but no admission of fault from 3. I’m told if it happens again I’ll be charged.

    I’ve been with 3 since 2005. I’m finished with these people at the end of this contract.

  1075. Megan

    Hi, I’m going to Dublin later on today and I’m a PAYG customer, I have the all-in-one-15 package with all you can eat data. I was wondering if I can use this or will I have to top up and use credit? Thanks in advance!

  1076. Van Dam

    Hi. My brother landed in Australia a couple of days ago and he has a 3 PAYG mobile with him. So far I have been unable to call him on his phone. He is enjoying Sydney but would be enjoying it a whole lot more if his friends and family could keep in touch with him! :-/

  1077. Stephen

    Hi, I just started a 3 pay-monthly plan yesterday. I believe there is a 60 day period before I can use my UK calls/text/data allowance in the FAH counties. However, I have been told that there is a special arrangement for 3 customers in Northern Ireland, in that they can get the benefits of FAH in the Republic of Ireland after the first bill is paid and they won’t have to wait 60 days. Is this correct?

  1078. Lydia

    If I were to use this in Australia, how long can I keep it for? Considering my contract is for 2 years and that I will be in Australia for a maximum of 10 months? Will I still be able to take advantage of this offer???

  1079. Moderator: Nicki

    @Anthea Harding – Hi, there’s still issues in using Pay as You Go in Australia I’m afraid. We hope to have this resolved soon.

  1080. Moderator: Nicki

    @Ann Ramsell – Hi there, this isn’t written in stone. We’d review it on a case by case basis depending on a customer’s credit score. There’s some customers that would have it added automatically, after review, or not at all. May be worth checking with 333 to see if you’d be eligible for it earlier.

  1081. Moderator: Nicki

    @Richard – Hi there, USA is not included within Feel at Home. The 7 countries are Austria, Australia, Denmark, Hong Kong, Italy, the Republic of Ireland and Sweden. We are working hard to add more countries to this list and will let you know as soon as we do :-)

  1082. Moderator: Nicki

    @kim – Hi there, yep sure will. It’d just be you calling a UK number so it’ll come out of your allowance. Any voice over internet calling will also use your data allowances.

  1083. Moderator: Nicki

    @Tom – Sorry, we’re still waiting to hear back. We’ll make sure we let everyone know on this post as soon as we have any news.

  1084. Tom

    Hi thanks for your help. Is there anyway of finding out easily when it will be working for pay as you go in australia?

  1085. kim

    My partner and i are going to Australia next year. If i phone him on his mobile whilst we are there will it come out of my call allowance as it is a uk mobile and therefore be like i am phoning the uk?
    Likewise if i text or e-mail him?.We also have Australian friends if i use google+ to call them will i have to pay data charges or will that come out of my allowance?
    Thanks

  1086. Richard

    Is Feel at Home now available in the United States? When I go to the charges page for the United States it is mentioning Feel at Home and partners AT&T and T-mobile USA on the right hand side of the page. But the United States is not mentioned as one of the “seven countries”. I would appreciate clarification.

  1087. Ann Ramsell

    wish i had seen this site before i signed up to 3.spoke to 4 operators at 3 who were all aware i was travelling to Australia 2 weeks after signing up,not one of them told me there was a waiting period of 60 days before the service becomes active.Have been with 3 before with no problems but feel quite disgusted in their service this time

  1088. Ned

    When you say international roaming active, what do you mean?? I turned on data roaming for a minute but decided against it in case there was a bill attached. Should I turn on data roaming and then select the three network or do I have to register?

  1089. Anthea Harding

    Can you confirm that the Feel at Home is now fully functioning for PAYG customers? I am leaving for Australia at the end of the week and wanted to know if I have to do anything other than buy an add on?

  1090. Moderator: Ahmed

    @David McCallan – Hi, there’d be a charge for that I’m afraid however if you’re in Ireland you’d be eligible for the Feel at Home service we offer that allows you to use your plan to call or text UK numbers and use data :)

  1091. Moderator: Ahmed

    @Tom – It’s being looked into at the moment and hopefully it’s resolved soon. Can understand the inconvenience so fingers crossed. Yeah, unfortunately when you sign up then there is a break period before you’re allowed to activate international roaming.

  1092. David McCallan

    Can allowance minutes be used to phone Irish numbers when in Ireland?

  1093. Moderator: Ahmed

    @leilah – Hi, glad to hear yours is up and running :) Have your friends activated their international roaming before they left?

  1094. Moderator: Ahmed

    @Tom- Hi Tom, Australia is part of our Feel At Home countries. Have you viewed your My3 account to see where those charges are coming from and who you’ve called? Have you spoken to our team since the last time? They’re in a better position as they can view your account and see where the charges are coming from and the numbers you’ve called and pin point the charges.

  1095. Mathew

    Wow, that’s disappointing regarding Australia on PAYG (I’m going there for 3 weeks in December), because I’ve just loaded up a PAYG SIM in preparation.
    Even more so, because I’ve was happy to commit to the 12 months pay monthly One Plan (which appears to still be working in Aus?) but you won’t enable roaming within first 60 days on that, which forced me down the PAYG route in the first place. :(

  1096. Moderator: Ahmed

    @mark hextall – Hi, have you tried manually selecting a network or does it automatically connect onto that? Have you tried re-starting your device?

  1097. Moderator: Ahmed

    @Ned – Hi Ned, did you manage to get this sorted in the end? Apologies for the delay in getting back to you. You would need to have your data on in order to connect to networks. Do you have your International Roaming activated?

  1098. Tom

    Is there any given timescale as to how long it will take before it is up and running in oz again for pays customers? I’m looking to travel there for up to 3 months. I would take out a rolling sim contract but I’m aware that international roaming will not become active for 2 months?

  1099. leilah

    Hi I arrived in aus yesterday and my phone, a HTC one, connected straight away and I’m enjoying using my UK contract. However I have two friends with me, also on 3 one uses add ons and one is on contract. They both have Samsung mobiles but they have not been able to connect to an Australian network, they have signal bars showing but it’s emergency calls only.
    We cant work out why
    Thanks

  1100. Tom

    Hi, I arrived in Oz on the 30th of Oct, I am on a pay monthly contract and have been using my phone to call the uk both landline and mobile numbers. I have used my phone once to text my son in Oz. This months bill is now well over the £200 mark. I have had to purchase. An Oz mobile as its cheaper. Your Support line at first told me Oz was not in the feel at home group, I then called Customer services who told me thyat I should tell him to check his notes!! Yesterday I got a call from support telling me that their manager said I had been using my phone to call Oz numbers. I have an Oz mobile (why)! Could you tell me why I dont feel at home whatsoever?

  1101. Ned

    Hi,
    On my iPad do I need to turn on data roaming for this to work. Currently in Ireland on the 3 network and it doesn’t allow me to access the web unless data roaming is on?

  1102. mark hextall

    Hi
    I’m currently in Venice, Italy. My phone keeps switching from 3ita to iwind, how do I stop this so I don’t get charged

  1103. Moderator: Lauren

    @Emma – you should be able to however there’s currently an issue in Australia with our roaming partner which means pay as you go isn’t working just now. Hopefully it should be fixed by the time you go away. Before you go, check to see if we have a roaming partner in Australia to see if it’s fixed, you can do this here.

  1104. Moderator: Lauren

    @Andrew – no plans for this for now I’m afraid.

  1105. Emma

    Hi, I’m looking at changing to 3 when I leave my company next week- as I have a company phone at the moment. I only need Pay As You Go as I have an iPhone already. I am going travelling to Australia for 2 months from 10th December and wondered if I will be able to use Feel at Home as a new customer?

    Thanks

  1106. Andrew

    Is there going to be a reversed version of this?
    I have friends in Denmark, and I can visit them and use this to call and text back home here in London, but will there ever be a way I could text them from my allowance whilst I’m here?

  1107. Moderator: Allan

    @Graham – It’s the nature of the design Graham. It’s always going to be slower than in the UK but should be fine for most usage though.

  1108. Moderator: Allan

    @Allan We’re looking to add new countries all the time, nothing confirmed for here yet though

  1109. Moderator: Allan

    Hi, there is no charge to receive text messages while in Australia. :-)

  1110. Graham Stansfield

    Hey, great service, I’m in Oz now. Quick question though, when using the Internet, my IP is showing as UK. Why is Internet traffic being routed via the UK? This is slowing the service down, it’s almost like in using a VPN back to the UK. Thanks.

  1111. Matt

    I’m currently an Orange customer and I frequently visit the US on business. With the US being added as a feel at home country, I will be joining the Three band wagon when my contract expires in a couple of months.

    I just returned from a week in the US and my mobile bill was £190 for 7 days of travelling, so I will be making a great saving when moving over to Three.

  1112. Allan

    Any plans to add Spain/ Canary Islands to the Feel at Home list?

  1113. Leigh

    Hi,

    you said in your reply to Kieran that it would cost his brother to recieve texts from the UK while he is in Australia – is this right? I know it costs to receive calls but I’m surprised about the texts! That would mean that while I’m in Oz I can text my family from my allowance but if they reply to me I get charged?! That dosen’t make sense to me, can you please clarify?

    Thanks.
    Leigh

  1114. Moderator: Kris

    @Lauren Yes, three consecutive months would result in your device and SIM being suspended. Cheers.

  1115. Moderator: Kris

    @Kieran Heyo, as your bro’s in Oz, your calls to him will come from your allowance, as you are in the UK calling a UK number. Same with texts. However, it will cost him to receive calls and texts from the UK.

  1116. Moderator: Kris

    @Elaine Sorry you’re having this bother Down Under. Our usual roaming partner there, Vodafone AU, is incurring an outage issue at the moment, which is not allowing our PAYG customers to connect to the network. Voda AU are working to fix it, so hopefully it won’t affect your stay in Oz too much. Sorry for the inconvenience.

  1117. Moderator: Kris

    @Allan It is to be added to the Feel At Home list by the end of the year =)

  1118. Moderator: Kris

    @Sarah There is an issue with our roaming partner in Oz at the moment that is having an adverse effect on Three customers over there. Unfortunately, this means that PAYG customers are unable to connect at this time. Sorry for the inconvenience.

  1119. Lauren

    Hi

    Can you clarify this point from the T&C’s –
    •It’s designed for trips away rather than living abroad, so if you use your device exclusively in a Feel At Home country for three months within a twelve month period, you won’t be able to use your device abroad anymore.

    Does it mean 3 consecutive months?

  1120. Kieran

    Right so, I just cant seem to find an answer for this. My brother is in Australia on the 3UK network on The One Plan. I am also on The One Plan. If I ring or text him, will it cost me?

  1121. Elaine

    I an currently in Australia. Before departing the UK I visited a 3 store to seek advice on using my phone in Australia. It was confirmed that buying a top-up would enable me to do this, (feel at home)which I subsequently purchased. Now here, my phone can see 3 networks (vodaphone, Telstra and yes optus) but tells me I have no service. Attempting to connect manually gives the message “your sim card does not allow a connection to this network”.
    Please explain where I am going wrong, I’ve never had any problems in any other country I have visited. Do I need to change settings such as apn.? Thanks.

  1122. Allan Donaldson

    Can you confirm that USA has been added to the list of Feel At Home? I’m thinking of switching to 3 and I was told in store the USA has been added but can’t see any confirmation on your website.

    Thanks

  1123. sarah

    hi, I’m in Australia. Being able to use my minutes etc from home has been great however last Thursday my sim seems to have stopped working completely. I can use data, calls or texts. I’m having to spend a lot topping up an australian sim card even though I’m paying three for a service i can’t use.

  1124. Moderator: Lauren

    @Rachel – If you let us know your full name, mobile number, date of birth and postcode (we won’t publish these, don’t worry!) I can check this for you.

  1125. Rachel

    Hi just have gone from Edinburgh to Ireland and my phone wont connect to any network here. I went into your branch on Princes Street last week to make sure i didnt have to do anything to avail of Feel At Home and they assured me I did not. Is there any way of getting my phone to work while i am home?

  1126. Simon Walters

    This is great news , although i have just joined three and was a big user of texting my tweets to 86444 and also recieving certain tweets by text, this helps me better when the internet signal is low and helps me with notifications, with ORANGE this service is free, well to my disgust i noticed in just a few days i had run up a bill of 1.88 so i investigated, THREE rip me off to the tune of 10p per tweet text sent and recieved so im amazed i csn tweet via the internet from Australia but cannot text tweet from the uk from my text allowance wihout getting charged.

  1127. Moderator: Lauren

    @Sam – Hi there! I’ve just checked and I’m afraid you’re unable to use Feel at Home in The Netherlands, I’m really sorry for any confusion caused! You’d be charged standard EU roaming rates which can be found here. You can also purchase the Euro Internet Pass while in The Netherlands to access the internet abroad.

  1128. Sam

    @pamela You didn’t link any links that you said you would so I’m a little confused! When I fly to the Netherlands what am I to do with my phone? When I’m there will I be using a KPN network like it states here http://www.three.co.uk/Support/Roaming_and_international/Going_abroad_Pay_Monthly/Destination_Details?content_aid=1214306363573 ? I just need a little more info on whether or not my phone will definitely work free of charge in the Netherlands 100%! Thank you.

  1129. Moderator: Nicki

    @DavidM – Hi there, they’d be charged at their normal rates (or through their minute allowances).

  1130. DavidM

    If I am on Three and in a Feel At Home country will my friends on Three be charged anything extra for calling or texting me? Thanks.

  1131. Moderator: Pamela

    @Sam – Yes you’ll be able to use Feel at Home there Sam. Here’s a link with more info for you. Thanks, Pamela

  1132. Moderator: Pamela

    @ Andrew Farrell – We wouldn’t be able to say. It would depend on the coverage you’re getting. You’d need to contact Vodaphone AU. Thanks, Pamela

  1133. Sam

    Hi there I’m traveling to the Netherlands in a weeks time and just took out a Three contract and I’m curious if Feel At Home will work while I’m away in the Netherlands? I checked out the cost usage and it lists under KPN Mobile all options are covered, but I just want some clarification. Thanks!

  1134. Andrew Farrell

    Currently in australia and roaming on Vodafone AU. When I try to stream, download speeds are restricted to 1-2kbps. This isn’t normal surely! Can you help?

  1135. Moderator: Ahmed

    @Adam – Hi Adam, if you have a look at this link here it shows that we have roaming partners in Greece where you can connect and use your Pay As You Go. You’d have to manaually select these providers when there. Enjoy Greece :) Thanks

  1136. Adam

    So I’m going to somewhere really ‘exotic’ on holiday, Greece, a fellow European Union member, and I am unable to use my 3G enabled IPad? I’m a PayasyouGo customer. Lucky I checked otherwise I’d have wasted 25 quid on a top-up.

    How ridiculous that this service is available in Australia for UK customers but not the entire EU.

  1137. Moderator: Lauren

    @Carmel – international roaming should be enabled on a pay as you go sim. You’d need add on’s activated on the account to be able to use your allowances though.

  1138. Moderator: Lauren

    @Luke – it’s something we’re looking into just now however we don’t have a timescale for this.

  1139. Moderator: Lauren

    @Gareth – no plans yet I’m afraid. In Germany you can use our Euro Internet Pass.

  1140. carmel

    Would I need to call 333 activate international roaming for feel at home on a payg sim? Or is it already enabled?

  1141. Luke MacLeod

    Is there any news on the expansion of this feature to more EU countries? And what is the timeline?

  1142. Gareth Jones

    Any idea when this great service is coming to Germany?

  1143. Moderator: Ahmed

    @dan – Hi, unfortunately Feel at Home only applies to calling/texting back to the UK and calling an Australian or number in Hong Kong would come with a charge. Hope this helps.

  1144. Moderator: Ahmed

    @Steve B – Hi, yep should be free for them to receive the call as well :) Thanks

  1145. dan

    can i call say an Australian or Hong Kong number if i’m in said country and it would use normal minutes or is it just for calling back to the UK?

  1146. Steve B

    So if I’m using ‘feel at home’ in Hong Kong, and I dial someone in the UK, while it’s free for me, is it also free for them to receive the call?

  1147. Moderator: JohnPaul

    @Matthew – It’s as we’ve already said. As advised previously, you should call and ask about our coverage policy if as you say you’ve had no signal for a length of time. There’s no point in us going around in circles though. You should take the steps we’ve advised and we hope it works out for you. Thanks

  1148. Matthew Morgan

    (removed by mod)
    and its not a issue of signal still about 2 bars but its speed as 2 bars does not mean 0.2Mbps
    35%(avage indoor signel of 21.6Mbps(hspa+21) = 7.56Mbps

  1149. Moderator: JohnPaul

    @Matthew – Can you tell me your postcode again Matthew & I’ll have another look to see if there’s any more info that might be of use to you? Did the network team not discuss the ‘Home Signal’ booster box with you as an option? Also, if you’ve had no signal for a length of time, you should talk with our Care team about our coverage policy. Thanks

  1150. Matthew Morgan

    this is the secound phone i have my first one(xperia u) at the same speed issue.
    my current phone(xperia z) same speed.
    i spoken to the netowrk team and promised capacity upgrades with no news for 3 months and they won’t even say if they have sent anyone to the tower.
    cell id short: 39117
    cell id long: 11114701
    lac: 99

  1151. Moderator: JohnPaul

    @Matthew – We’re hardly lying to you Matthew. Have you tried another SIM in your phone or your SIM in another phone to rule out SIM/device fault? Reset your network settings? A bit more extreme but reset to factory default settings? These are all viable options to you as we tell you with a clean conscience that there are no reported faults/issues in your area. Another option is to call the network team on 0845 355 0304. Have you spoken with them before or would this be a first encounter? Or the tech team on 333 or 0843 373 3333 to discuss troubleshooting regards your device. We also have device support pages Have you had a look there yet? Thanks

  1152. Matthew Morgan

    its because your blaming signal when thats not the issue its you network that has a horrible network i been up to the mast so don’t lie to me about signal as i know signal to speed ratio its the network so just accept it.
    i feel sometime i’m that the stuff here don’t know how 3g works its aggravating having the issues and still having to pay full price.

  1153. Moderator: JohnPaul

    @Matthew – Which question was that Matthew? Are you referring to a previous comment you made –

    ‘i know how fast it should be inside as i talked with technician and its ment to be 3 to 5Mbps with 2 bars. Its the mast that’s the issue as i been up to it and its no faster. the speed is unacceptable.’

    If so, I can’t make out a question in there? If not, could you be so kind to ask it again? Thanks

  1154. Moderator: JohnPaul

    @Gareth Hi Gareth – We have a roaming agreement solely with ‘Vodafone Hutchison Australia Pty Ltd’ whilst using our roaming partners in Australia. Who’s telling you differently? You can see this for yourself on our website http://bit.ly/1fWFQS4 Thanks

  1155. Matthew Morgan

    reply to my last question please.

  1156. Gareth Walker

    Why does my phone only roam onto Vodafone Australia and when I manually select a network like telstra or Optus it says SOS calls only, and won’t connect . Why is your customer services and also also tech support telling me I can’t and your giving me a different story

  1157. Matthew Morgan

    i know how fast it should be inside as i talked with technician and its ment to be 3 to 5Mbps with 2 bars.

    Its the mast that’s the issue as i been up to it and its no faster.

    the speed is unacceptable.

  1158. Moderator: Allan

    @Matthew – There are no faults or mast issues in your area. Do you normally get good coverage here? Signal doesn’t look to be the strongest. Good outdoors and some indoors.

  1159. Moderator: Allan

    @Gareth. I can confirm that you’re not limited to using a 3 network equivalent while in a Feel At Home country. Like with every country though we have roaming agreements with certain networks. You can check our roaming partners for Australia here

  1160. Gareth Walker

    I’m in Australia now and unless your in a Vodafone Australia coverage area it won’t work. Vodafone Aus coverage is non existent in most parts of Australia and it will not let you roam onto Telstra or Optus who are the market leaders. 3 please make it clear that it has to be the 3 equivalent network in that country that you need to roam on. At the moment it shows SOS calls only. I asked the the question before I left about other Aussie networks and you said it was ok. Very misleading

  1161. Moderator: Lauren

    @Martina – you’ll need to activate roaming, yes.

  1162. Moderator: Lauren

    @Matthew – there’s no reported issues in the area. Is it just here you have issues?

  1163. Matthew Morgan

    [removed by mod]
    as my last post has seen to have disapied.

  1164. Moderator: Lauren

    @Luly – sorry about this :-( did you set up roaming before you left?

  1165. Martina Coccia

    I’m in Italy now but my phtone doesn’t seem to be working here..should I put it the roaming mode on?

    Cheers,

    Martina

  1166. Matthew Morgan

    [removed by mod]
    And it’s no faster when I go up to the mast.
    So it’s not a signal issue

  1167. Luly

    My 3 uk sim doesn’t work in Italy :-(

  1168. Moderator: Lauren

    @Matthew – oh dear :-( that’s not good! If you let us know your full postcode (we won’t publish it) I can check for issues or updates in your area.

  1169. Moderator: Lauren

    @Andy – did you convert your top up to an add on?

  1170. Moderator: Lauren

    @Reginald – do you have roaming activated on your account?

  1171. Moderator: Lauren

    @Lucy10 – 070 numbers aren’t mobile numbers, these are premium numbers. If you’re calling a standard UK mobile number it’d be included in your allowance.

  1172. Moderator: Lauren

    @Peter – you’d need to call 333 to enable international roaming.

  1173. Moderator: Lauren

    @Chris – sorry about this, if you speak to customer services they should be able to look into this for you

  1174. Moderator: Lauren

    @George – it should do, what network is trying to text you? You may only be able to receive texts from 3 Hong Kong or 3 Dual Band.

  1175. Moderator: Lauren

    @Karen – please make sure you’re connected to one of Italian network partners (3 Italy or Wind).

  1176. Matthew Morgan

    is this some kind of a joke? pic.twitter.com/jcADyTisSr

  1177. Andy

    I have just topped up my PAYG account with unlimited data. I’m in Hong Kong on the 3 network but cannot connect.

    My 3 account page says I am active for International roaming and my phone is set for roaming.

    What’s the issue?

  1178. Reginald Chan

    internet sucks roaming in hong kong roaming ip is a uk ip not local ALL TRAFFIC OIS ROUTED BACK TO UKI HAVE CALL SERVERAL TIMES NO RESOLUTION

  1179. Lucy10

    Hi there, I just had a nightmare phone call to your customer service team.
    Originally I spoke to a man about cancelling my contract, when I said I was going to Hong Kong he mentioned ‘Feel at Home’, this man was incredibly helpful. Unfortunately the call was cut, and when rang again I was out through to a different colleague, she was not very knowledgeable about this new offer, and I was left feeling very confused.
    I have had many unsuccessful calls to your customer service team lately.

    Any way, on the Three Website under the extra information it mentions that you will not be able to ring personal numbers (070) in the UK, are these mobile numbers?
    Can you let me know whether I will be able to ring mobiles in the UK when I am in Hong Kong ‘free of charge’ (in my allowance plan).

    Thank you :)

  1180. Peter

    So my internet settings on my My3 account give me the option of “UK only” or “Not at all nowhere never nuh-uh no way”. Since neither of those would seem to allow international roaming I’m not sure how my phone is expected to work here in Ireland for the week. Poor show Three, poor show.

  1181. Chris Russell

    I am in austraila which is one of the countries, I’m on pay monthly and have been charged an extra £30 for data charges, I didn’t use data until after I received the text from 3 saying everything was no included at no extra cost? Not happy will be ringing customer services

  1182. George

    Hi- Will my Three phone receive texts from Hong Kong? (I’ve cant seem to receive texts from the USA).

    Thanks
    George

  1183. Karen

    I’m currently in Italy and have been happily using my phone for data. My phone has just picked up a different network though (Swisscom) and I’ve got a text about charges. We’re half an hour from the Swiss border so now I’m concerned that I may be landed with unexpected charges. Can you confirm please.

  1184. Moderator: Nicki

    @Sven – Hi there, roaming will automatically be added on PAYG accounts. You’d just need to make sure you top up and buy an addon for your addon allowances to work in a Feel At Home country :-)

  1185. Moderator: Nicki

    @Alan Geering – Thanks for the feedback, glad I was able to help :-)

  1186. Moderator: Nicki

    @farag – Hi there, if you’re looking for info on how to unlock your phone you can find details here.

  1187. Sven

    @Lauren: I’m going to Italy soon and bought a PAYG SIM. Do I have to activate/charge/use in the UK before I can use Feel At Home in Italy?

  1188. Alan Geering

    All now fixed. ThreeSupport team enabled roaming. My stay in Sweden just got a lot less stressful.

    Feel At Home is a great idea and one that made me switch to three. There are it seems some things that need to be made clear at the point of sale. Maybe as the Feel At Home offer becomes more well known and established situations like mine will not happen.

    I can’t really fault the two staff members who missed the information about the 60 restriction (you have to visit a specific web page to learn this). Other than that they were very efficient.

    I have to praise the Three Sweden staff member at Mirum Three, Norrkoping who helped me to find out what the problems were and allowed me to use her SIM to check the phone was not part of the problem.

    Finaly, whereas a number of the Three Support team kept telling me there was no solution and roaming could not be enabled, thanks must go to Nicky who understood good customer service is not just pointing at the problem but fixing the problem. Once Nicky was on the case things were sorted out quickly.

    For a product offer that claims to “just work” Feel At Home is a bit more complicated. It might be worth amending the blog post to include:
    1. You need to have roaming active on your account – Use My3 to set this up before you go abroad.
    2. You cannot have roaming in the first 60 days of a new contract (unless enabled at point of sale at three’s discretion).
    3. With the above taken care of it indeed “just works”.

    Thanks to all the helpful people who helped,
    Alan Geering

  1189. farag

    Hello all,
    I have a iPhone 4S is locked on this network
     I traveled from Britain to more than one country and I do I have a problem
    Is that I can not use the phone.
    Please Please advise and help me
    To contact me
    Viper: 00218924032113
    Skype: aldbour

  1190. Moderator: Lauren

    @Mark – limitations of Feel At Home can be found