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Feel At Home now includes the US of A!

A few months ago we announced the launch of Feel At Home in 7 countries around the world. It means that if you’re travelling or on holiday in those countries you can use your phone, tablet or dongle in exactly the same way as you do at home, without incurring the extra roaming charges you’d normally expect.

We said at the time that we were working hard to get more countries added. So we’re really excited to announce that we are now adding a further 4 countries to this; Indonesia, Sri Lanka, Macau and, most notably, USA :-) This is in addition to our existing Feel At Home countries; Australia, Italy, Austria, Hong Kong, Sweden, Denmark and the Republic of Ireland.

If you’re planning a shopping trip in New York or a Christmas break in Florida (lucky you! ;-) ), you’ll be able to stay in touch with all your friends and family back home using your normal allowance. And of course that includes all your Social Media activity too, so you can Instagram, tweet and Facebook to your heart’s content! Woop!

To make the most of this you don’t even need to do anything, as soon as you touch down in one of our Feel At Home countries your phone will pick up a local network. And as long as you have a current UK plan allowance, or Add-on and you’ve activated international roaming, away you go!

Even if you do end up going over your UK allowance you won’t be subject to the normal roaming rates either, but some specially reduced rates.

All Three customers can take advantage of Feel At Home, whether you’re a Pay Monthly or PAYG customer, whether you have a phone, dongle or tablet and even if you’re a Business customer. SIM customers can take advantage too, as long as they’ve been with Three for 30 days.

So rest assured, if you’re planning a trip to any of the Feel At Home countries, there’ll be no more worrying about your bill when you get home. Merry Christmas Internetters!

238 Responses to Feel At Home now includes the US of A!
  1. Moderator: Claire

    @Paul – Hi, you can use a Samsung Galaxy Fame to roam in the USA but we can’t guarantee 3G will work on AT&T network but may work on Tmobile who are our roaming partners there. You will be able to use calls and texts on either network.
    In regards to the PAYG SIM, you need to top up to activate it and it is already available to use for roaming, the 30 day rule is only for contracts. The mobile broadband SIM will work that way as once you top up you have 3 months to use this wither in the UK or USA. Hope this helps! :)

  2. Paul

    Three questions: can you tell me if the Samsung Galaxy Fame will roam to the USA (New York City) with 3G speeds?

    Also – to quality for Feel At Home I realise you have to be a customer for 30 days before travel – what does this mean? ie is it enough to have got a PAYG sim and turned the phone on (but not spent any money)?

    Final question: can you confirm that the mobile broadband PAYG SIMs (e.g. 3Gig for 3 months) will allow Feel at Home? ie if I buy 3Gig for 3 months now, travel in say a months time I can use what is left of my 3Gig in the USA?

    Many thanks!

  3. Moderator: Claire

    @James – Hi, the Moto G will work fine on 3G in the USA as its quad band. Thanks.

  4. Moderator: Claire

    @GCoulson – Hi, we have sent you an email. Thanks.

  5. GCoulson

    Yup. Still having issues. Can reach me on [removed by mod]…that would be great.

  6. James

    @Claire – I’m using the Moto G and looking for 3G coverage.

  7. Moderator: Claire

    @David Tang – Hi, you need to activate international roaming before going travelling. You can do this on my3 here and it may take up to 24 hours to activate. Thanks.

  8. David Tang

    Hi, my dad has gone to Hong Kong and he’s been on a Sim only contract with three for about two years now. He landed about 5 hours ago and has switched his phone on and off a few times but cannot get 3HK. I had roaming enabled in the phone settings before he left. Is it possible that his account doesn’t have international roaming enabled? I thought it was automatically turned on after 30 days into a contract?

  9. Moderator: Claire

    @Michael – Hi, we take on board your comments but this is a business decision we have taken. Once you are back in the UK we can reactivate your service. Thanks.

  10. Moderator: Claire

    @James – Hi, are you talking about 3G or 4G frequencies? We can’t guarantee 4G speeds but can guarantee 3G speeds as our roaming partners are Tmobile and AT&T. What type of phone are you using? As long as your phone has tri-band capabilities it may work, quad-band works better by picking up more frequencies.

  11. Moderator: Claire

    @Aaron – Hi, yes after 3 months of using Feel at Home you will be charged. You can check charges here. We only give 3 months of the year to use the Feel at Home service so if you do come back to the UK and want to use the service again you won’t be able to until a year has passed. In regards to another Three user in the USA, this won’t be charged as long as you stay within both your allowances. Hope this makes the service clearer :)

  12. Moderator: Claire

    @GCoulson – Hi, are you still having this issue? If so can you confirm your email address and we’ll check this for you. Thanks.

  13. Moderator: Claire

    @Daniel – Hi, sorry for the confusion – if you buy the pay as you go SIM you can use Feel at Home immediately but if you decide to take a contract SIM there can be a 30 days wait time.

  14. Michael

    Hi Three team,
    That’s a really great innovation. But for those who are emigrating for a year and still want to be reached for receiving texts when abroad it would be nice to fall back to the more expensive roaming rates that you get with non Feel at Home destinations after 3 months, rather than just disabling the account.

    How exactly did your techs implement the logic to disable the roaming after 3 months…
    If I turn my 3 phone on one day per month for 3 months when I’m in a Feel at Home destination and it only ever connects to a partner network does it then become disabled on the first day of the following month for the rest of the year?

    I’d rather pay the higher roaming rates to receive texts on my prepaid phone when in feel like home countries than have people not be able to reach me when I’m interning abroad.

  15. James

    I’m a SIM only One Plan customer. I know the US uses some different frequencies – what frequencies does my phone have to support to roam in the US in and around the Boston, MA area?

  16. Aaron

    Hi.Love the idea of this F@H. Got quite a few questions :-D

    I will be working across USA from 26 May to 1 September. Does this mean that after the 26August I will begin to get charged for the final week of being in USA?

    Also; another Three customer will also be in the USA during the same time. Will my free 3to3 minutes still be active to call them for whilst they are in the US, and their regular inclusive minutes be free to call me, with no added costs to either of us?

    Another one; after returning to the UK, does this mean if I went on a regular short holiday to a F@H country, I would not be able to use F@H as the three months per year had already been used?

    Thanks.

  17. GCoulson

    Thanks Chris. Data roaming on. And t mobile and a&t available however trying to connect manually to either carrier gives a you’re sim card is not able connect to this network error. Is my international roaming not set up yet/correctly? Appreciate the help…can pm my email if needed. G

  18. Daniel

    I’m confused. There seems to be conflicting replies by moderator Chris (17th April) and moderator Richard (9th April). One is saying that there is a 30 days lead time and then other seem to suggest I can just pop my sim in and go. Can some one kindly clarify if I just get the £15 pay as you go sim, whilst not being a previous customer of three, will I be a able to use feel at home immediately or is there a 30 days wait time?

  19. Moderator: Chris

    @GCoulson – That’s not great news :( Can you double check that you’ve enabled data roaming from your phone? If this isn’t working try manually selecting a network. Which country are you in? If none of these steps work let me know which email address is best to get you on and I’ll be in touch for more info. Cheers.

  20. GCoulson

    Help! In florida and trying to use feel at home but can’t seem to get internationa l roaming to work. Don have pc access. Can anyone help? Thanks in advance

  21. Moderator: Chris

    @P – Hey there, Canada isn’t included under Feel at Home for the moment I’m afraid :( You can find out the international charges for Canada here – http://bit.ly/1gOWTnQ. Enjoy your trip, eh? ;)

  22. P

    Will I get charged if I use my phone in Canada, or is it included in the feel at home plan?

  23. Moderator: Chris

    @Al – Glad to hear it :) Let me know if there’s anything else I can help with.

  24. al

    Thank you. That helps. I turned on roaming by calling Three when my first 30 days was over and I have turned on roaming on my Nexus 5. Result, it now works.

  25. Moderator: Chris

    @al – We mean both Al, you’ll need to make sure that you’re switched on for international roaming at our end and also have data roaming enabled from your device for Feel at Home to work. Without this, your phone blocks all data. Can you check that you have mobile data/data roaming enabled and get back to me?

  26. Moderator: Chris

    @Bob – Hey there, I’m afraid you’re right in saying you would need to have the sim at least 30 days before you left for it to work on Feel at Home :(

  27. al

    What do you mean by ‘activated international roaming’? Do you mean turning on data roaming on my phone or do you mean as in calling Three to turn on roaming? Or do you mean both.

    Please reply, I am in the US now and would like to use this,l. I told Three I was travelling, they turned on roaming, but do I turn it on only phone too or will that trigger incurring standard charges.

    Your instructions are not clear about this at all.

  28. Bob

    Hi there,

    This sounds fantastic – I’m visiting the US in a couple of weeks, does this mean I can purchase a PAYG SIM and pop that in my phone to use whilst over there? Or, have I stumbled across this too late as there’s a 30 day lead time :(

    Thanks.

  29. Moderator: Chris

    @BenS – Hey Ben, we really couldn’t comment on what kind of speeds you’re getting on someone else’s network since it’s not something that we can control. Your best bet would be to speak to them about this. In regards to 4G, this type of roaming isn’t currently supported on our network but we’re looking into this at the moment. Sorry you’re disappointed.

  30. BenS

    I’m currently in Australia and the speeds are incredibly slow. I have a friend who is on the same network, but is a local and he is getting 4g! Howcome I can’t get 4g on that network and why is the 3G I can get so slow it’s faster to walk to the nearest mcdonalds and use their free wifi?

  31. Moderator: Chris

    @Roundtheworld – Afraid I can’t see any other posts from you on my end “/ Could you send your question in again and I’ll be happy to answer it?

  32. Roundtheworld

    Can you answer my previous question please. Even if it’s just in a private email.. It was sent within the last week or two.

  33. Moderator: Ahmed

    @simon – Hi, great to hear you’re making the most of Feel at Home out there :) As long as the accounts have international roaming activated on them then you should be able to connect to the networks there and enjoy roaming in the sun :) Our roaming partners in the US are AT&T and T-Mobile USA. Let us know if you have any questions. Thanks.

  34. Moderator: Ahmed

    @sn – Hi there, whatever Add-On you decide to buy out the two you’ll be able to use the full allowance of what they offer.

  35. sn

    If I buy the payg all in one15 add on, then I understand that the data on this will be restricted to 25mb in the usa. If instead I get the all in one10 with 500mb data then I would be able to use the full 500mb in the USA. Have I understood this correctly? Thanks.

  36. simon

    Great news that I can use Feel at Home on my new PAYG sim in the USA straight away after top up. Will I be able to get 3G data in Orlando on my Nexus 4, iphone4, iphone5, sony xperia U and Motorola Defy (parents and kids phones!) Thanks.

  37. Moderator: Richard

    Glad you like it, @Simon :) You sure can! You’re all ready to go as soon as you pop the SIM in and top up. The best value would be to get one of our PAYG add ons. http://bit.ly/1mitdmr >Rich

  38. Moderator: Ahmed

    @Rob Shaw – Hi Rob, we’re always looking to add countries to the list so while it may not show there at the moment that could very well change in future. Keep your eyes peeled on the website for any updates but we’ll also make sure to let customers know if there’s any changes or additions to the Feel at Home service.

  39. Rob Shaw

    Any plans to add Germany to the list of countries?

    I travel there 3 times a year and I’m always frustrated at lack of internet for the duration of my stay…

  40. simon

    Hi, I just heard about your Feel at Home feature and think its a great idea. My question is that I will be visiting the USA in the next week and want to know if I can use Feel at Home with a PAYG Sim if I purchase now? Thanks.

  41. Moderator: Ahmed

    @Neil Brenner – Hi Neil, thanks for the great feedback :D Always nice to hear. Unfortunately, we don’t have any news just yet on those countries being added to our Feel at Home but we are actively looking to add countries to the list.

  42. Neil Brenner

    Hi there, I’m loving my 4G. Thanks.

    Re Feel at Home. I am shortly to travel to both Poland and Portugal. What are the chances of having Feel at Home up and running in those countries by August 2014? Are there any roll-out plans that you can share with us?

  43. Moderator: Ahmed

    @GORDON – Hi Gordon, as long as you’re both in a Feel at Home country and have your international roaming activated on your accounts then you’ll be able to call each other as they’re both UK numbers. Hope this helps.

  44. Moderator: Ahmed

    @Carli – Hi there, Mexico isn’t on that list just at the moment I’m afraid :( But we’re always looking to add other popular countries to our list so it’s worth keeping an eye out on our website for any changes in the near future :)

  45. GORDON

    When in the USA are calls to other three customers who are also in the USA included?

  46. Carli

    Is mexico a feel at home destination?

  47. Moderator: Kris

    @Deb Yes! Thanks to Feel At Home, this is a reality!

  48. Deb

    Will be in Hong Kong in June 2014.
    We have two 24 month contract plans and one PAYG plan, all on THREE.
    Will we be able to call each other using our inclusive minutes whilst we are all in Hong Kong?

  49. Moderator: Kris

    @Dave I was supposed to be heading to Florida in May this year as well, but a pricey Christmas scuppered my plans! We could have been Space Mounatin buddies!

    We have an agreement with various networks in various countries, including the USA, that allows our customers to use their allowances just like they would in the UK. Therefore you’ll avoid roaming charges by simply not having them! The only thing you will find restricted is your ability to tether and you’ll not be able to access 4G while over there, but everything else will be exactly as it would be here. We’d also advise that you have your International Roaming switched on before you go!

  50. Dave

    Hello,
    I am visiting Florida in May his year and plan to take my iPhone 5s with me. I have unlimited all you can eat data and 100 minutes. I understand I can use my data and calls whilst in the USA, how can 3 do this ? How do I avoid roaming charges ?
    Very confused.
    Dave

  51. Moderator: Stephie

    @Ralph – Hi Ralph, There is no plans for Feel at Home in Canada at the moment. We would advise using wifi as much as possible to avoid charges.

  52. Ralph

    Hi there, any chance you could add Canada tomorrow please :) it cost me £10 to find our hotel on the iPhone map app yesterday… Won’t be using 3G again in a hurry! Eek

  53. Moderator: Madeline

    @Susan – Hi there, we don’t have any information on whether or not Switzerland will be added as one of our Feel at Home destinations. We’re looking to increase our list of destinations this year :-)

  54. Susan

    Are you planning to add Switzerland, by any chance? I’m spending a month there soon, and “Feel at Home” calls would be lovely…

  55. Ash

    Just found about this service as I’m travelling to the US in the next month. I have to say I’m blown away by this, have paid a small fortune in roaming charges before so much so that I even bought Global Sim card on my previous trip. I guess that can now go in the bin! There is only one criticism I have, why I did I not find out about this sooner? You guys should be shouting this from the rooftops!! Well done Three, please keep adding more countries.

  56. Moderator: Pamela

    @Nathan They’ll be charged for a normal UK call, this would also be the case even if you weren’t using Feel At Home. Thanks, Pamela

  57. Nathan

    Hi, If I am roaming in the US and I receive a call, I know I wont have to pay to receive but will the caller get charged as a local call to UK or will they get charged as if I was in the US? even though I am on F@H?

  58. Moderator: Claire

    @Mark – Hi, as an existing customer you can upgrade to a SIM only contract and it won’t affect you roaming abroad. :) Thanks.

  59. Mark

    I’m out of contract with Three, but I’m still paying my full monthly fee as I haven’t upgraded.

    I like my existing phone, and I’d like to take out a 12 month SIM only plan and keep my existing number.

    As an existing customer, will I be allowed to use roaming while abroad immediately if I swap to a SIM only plan??

    Your website says that anyone on a SIM only deal has to wait two months before roaming is allowed. Doe this apply to existing customers who downgrade??

    Thank you :-)

  60. Steff E

    @ David – Hi David, great question! Not too sure about Canada but we’re planning on adding more countries to the list so keep your eyes peeled!

  61. David

    Any plans to do something similar for Canada…. please say yes….. go on go on….

  62. Steff E

    @ Rob – Hey Rob, well I’m glad you’re thinking of coming to Three :) Yes it supports 3G although the level of coverage you’ll get in America can’t be guaranteed. Here’s some more information on Feel at Home –> http://bit.ly/1clf5Th http://bit.ly/1bh9okE Any more questions just give us a shout :)

  63. Rob

    Just a quick one –

    Currently on Voda but thinking of leaving when contract ends shortly and heading to US this Summer. Does Feel at Home Support 3G in the US?

  64. Steff E

    @ Peter Proxy – Hi Peter, thanks for getting in touch! If you use this for a full calender month 3 times in a 12 month period we reserve the right to suspend international roaming on your account. Everything you need to know about Feel at Home can be found here —> http://bit.ly/1bh9okE and here are the Ts&Cs for it —> http://bit.ly/1kkZbvV Any more questions just give us a shout :)

  65. Peter Proxy

    Is there a maximum number of days you can use this? I’ll be there for a few months in the summer, so thinking i’ll not bother getting a local sim.

  66. Moderator: Chris

    @Richard – Hey there, glad to hear that you’re happy with the new feel at home service :) At the moment 4G isn’t supported for feel at home but we’re always looking for ways to improve it so this could very well be something that comes into play in the future.

  67. Richard

    Hi,

    I am a resident of Northern Ireland and close to the border. I am very pleased with the ability to cross the border and use my UK One Plan tariff for data, calls etc – the coverage is very good.

    One question – I have a new Three UK Galaxy S4 (4G) – Three Ireland has started to roll out 4g – does ‘feel at home’ allow roaming onto 4g specifically on Three Ireland – if so will the phone auto connect.

  68. Moderator: Ahmed

    @Liam – Hi Liam, if you pop along to this link and select the country you’re interested in from the drop down menu it’ll show you the roaming partners we have in various countries. Hope this helps.

  69. Liam

    Hi,

    It’s been mentioned in some replies but is there any webpage which states which networks you are in partnership with for ‘Feel at home’?

    Cheers.

  70. Moderator: Ahmed

    @jason – Hi Jason, yep that’s right. Feel at Home applies to your UK plan working in one of the Feel at Home countries – so calls, text and data to the UK :) Hope this helps

  71. jason

    ok…so if I am in the usa…and on a 3 contract…does the “feel at home” bit…include texts?

  72. Moderator: Chris

    @MartinBen – Glad to hear that you’re happy with the new service :) Hopefully we’ll be able to include even more countries as time goes on.

  73. MartinBen

    This USA tie-up came at a great time as I was planning to go there for the New Year and was thinking about getting a phone whilst I was out there. Took my own 3mobile instead :)

  74. simon

    Thanks Kris

  75. Moderator: Kris

    @simon The operator in question would be the best point of contact for this.

  76. simon

    Hi Kris – many thanks – can you tell me where I can find this out as the post, operator, and shop did not explain it was network dependent (I specifically asked the operator about Vodafone).

    Kind regards

    Simon

  77. Moderator: Kris

    @simon Apologies, I should have clarified that it would be network and tariff dependent. If they are on Three, then they wouldn’t be charged, but other networks may vary on this.

  78. simon

    Thanks Kris

    You say that the person calling may be charged international rates but in one of the posts below it said they wouldn’t as they would be calling a UK number. Also, one of your operators and one of your shops also said that they would not be charged international rates for calls and texts – please can you clarify which it is?

    Many thanks

    Simon

  79. Moderator: Kris

    @simon Calls you receive won’t come out of your minutes, just like they don’t do that in the UK. The person calling you may be charged international rates, but you won’t be. You should be looking to connect to AT&T or T-Mobile in the USA, so if your phone doesn’t connect automatically to it, you should find them manually.

  80. simon

    If someone calls me from UK and I am on feel at home in USA, does their call come out of my 3000 minutes call allowance?

    Also, will my phone automatically switch to the appropriate US network or do I have to set this manually?

    Many thanks

    Simon

  81. Moderator: Kris

    @Dave You’ll both have Feel At Home when in the USA, so you’ll be able to use your phones just like you do here, for calls, texts and data, at no extra cost =)

  82. Moderator: Kris

    @Dave To activate International Roaming, your quickest way to do so is to call in on 333 or 0843 373 3333 or tweet our @ThreeUKSupport feed in regards to it.

  83. Dave

    sorry, also if my wife takes her 3 mobile and i call her whilst we are both in the USA does that incur a charge?

  84. Dave

    Hi, do i have to do anything to my phone to start the international roaming, i have an iphone 5, I am due to go to America for 2 weeks on holiday in a few months, which networks can i use to enable the feel at home package?

    cheers

  85. Moderator: Kris

    @Jonathan M As long as you have credit on your sim and international roaming active, there’s nothing stopping you from using it in the USA for Feel At Home straight away, Jonathan. If you were on a contracted plan, you’d not be able to use it within the first 30 days outside the UK, but on PAYG, you can use it as soon as you like =)

  86. Moderator: Kris

    @Gary With Macau being an Administrative Region of the People’s Republic of China, much like Hong Kong, it has a separate network agreement from what we have with China, so Guangdong and Jiangmen would not be applicable for Feel At Home use.

  87. Jonathan M

    Hi
    Is there a minimum time for me to have a PAYG sim before it will work abroad?
    For example If i get a sim this week will i be able to use it in ‘feel at home mode’ when I go to the states at the end of the month.

    thanks
    J

  88. Moderator: JohnPaul

    @Jay – That’s right Jay. You can use your normal allowances available to you in the UK in any of our Feel at Home locations as if you were in the UK! :-) Of course, as the link shows, the USA, in which case Florida, is one of these locations.

  89. Moderator: JohnPaul

    @Craig – I know what you mean Craig but unfortunately it won’t work like that. Your SIM will register on a foreign network of a day. When that happens and your next 3 months connections are continually on that foreign network, regardless of regular pre meditated intervals, you’ll be seen to have been using Feel at Home for that period of time.

  90. Moderator: JohnPaul

    @Perry – That’s right Perry. You need to be connecting to one of our US partners networks. You won’t have to worry about connecting to another network and being charged so. You’ll only connect to our partners.

  91. Gary

    Hi, am I right in thinking that with Macau being included, my upcoming trip to Jiangmen and Guangzhou should be included in ‘Feel at Home’?

  92. Moderator: Pamela

    @Chris Canada isn’t one of our Feel At Home countries. We’ve not had any info on possible new counties being added at the moment – if we do, we’ll be sure to update our Blog :-) Pamela

  93. Jay

    Hi guys,

    Just to confirm the Feel at Home package allows you to use your phone as normal in selected country’s without any additional charges?

    I ask as were off on holiday to florida for 3 weeks in a few days & when visited a few years ago it was cheaper to buy a payg phone whilst over there.

  94. Perry

    You state AT&T and T Mobile are the carriers for feel at home does that mean to use feel at home I must be connected to these only or will I be able to use with any carrier in the USA. I understand my phone will connect to the strongest signal automatically when turned on and worried it’s not a carrier you list and I get charged?

  95. Craig

    I will be in the USA for 5 months continuously for work. I am pay as you go (sim only) and usually get the All-in-One 15 bundle.

    I know that the Feel-At-Home is “only” good for 3 x 1 full calendar month use before it may be restricted.

    Can I ration my use by removing my sim every other week so that I have some cover for the entire 5 months?

    (I put “only” in quotes because it really is a good deal regardless of the 3 month limit- thank you.)

  96. Chris

    Im going to Canada soon and was wondering if this Feel At Home is available there or when will it be?

  97. Moderator: Allan

    @SL – No cap, but remember you’re using another network so the speed you’ll receive is dependant on them.

  98. SL

    I was in HK over Xmas and NY and Feel At Home was very handy but can you explain why the data speed was so slow as I was only getting 0.15Mbps download and around 0.3Mbps upload. I was using the Three HK network all the time. Do you have a speed cap when roaming in Feel At Home countries?

  99. Moderator: Nicki

    @guy – Hi, if you’re making continued use of Feel at Home while travelling then your services will be restricted. This will happen after your 3rd month of continued usage while travelling. We’d inform you before any restrictions take place.

  100. Moderator: Nicki

    @INDIGO – Hi there, I’ve checked with our roaming guys and they’ve advised that our customers have never been able to access 4G while roaming in the USA. Since the introduction of Feel at Home there hasn’t been anything done in regards to 3G/4G coverage outside the UK and our agreements with our roaming partners remain untouched.

  101. guy

    Apologies if this has already been explained but I just wanted to clarify something ? The description of using the 3 feel at hone for a full calender month, 3 times in a 12 month period ?? I have just returned from 2 weeks in the U.S using this service which was excellent.. Off to Switzerland for 1 week next month & 2 weeks in thailand in March..I know I will not have the feel at home service in these countries but what concerns me is when I return to the U.S in June.. I plan to spend approx 4-5 months travelling there before heading into Central America for the winter..will my service be interrupted after my first 2 months of my summer trip ?? If someone is a traveller this feel at home service is very restrictive.. Are you able to ‘allay’ my concerns please ?

  102. Moderator: Nicki

    @Pete – Hi, it’ll cover your allowances (ie UK 01, 02, 03 and certain 07 numbers). Any calls to the US will be charged at standard roaming rates.

  103. Moderator: Nicki

    @Pm – Hi, With PAYG roaming is activated straight away as you can only spend what you have available. It’s only contract customers that have roaming restricted to begin with :-)

  104. INDIGO

    Feel @ Home in the USA is great, but why can’t I no longer get 4G LTE on AT&T on my iPhone 5 like I used to before Three UK implemented “Feel at Home” on 04 December 2013???

  105. Pete

    I am travelling to the US next week and would like to know whether calls to US numbers while in the US (local numbers – not mobiles) will be included in my allowance, or would this be charged?

  106. Pm

    Hi,

    I am currently tied in with another company but my phone is sim free. I’m looking at switching to three after my contract is up. I’m going to Florida in March. Could I get a payg sim to use when I’m in Florida? And if so do I need to get one in fen to cover the 30 day rule or is that waived with payg?

    Thanks

  107. Neil

    Just fantastic you now have the US as one of your countries to use your normal allowance. This will save me a small fortune. (Might mean another Mall trip if the wife finds out tho!!!!!) Well done 3 another great service from a truly great company. Thanks.

  108. Ray

    @Bernadette hopefully it does, as I can see many people have been asking the same question. So let see what is on the horizon if three do manage to come to an agreement with the Canadian networks.

  109. Moderator: Bernadette

    @Chris – sorry Chris but I cant seem to find your conversation you have had with us. What are you trying to find out about Canada? Thanks >Bernie

  110. Moderator: Bernadette

    @Ray – We are always working to add new countries to our Feel at Home. So fingers crossed Canada will become one of those places we have an agreement with the network. Don’t have any specific countries I can advise you of just now though. >Bernie

  111. Chris

    will this be going into canada?

  112. Ray

    Since the USA is on the list, do you reckon there will be any deal with the Canadian network for three as it is the same country code?

  113. Moderator: Stephie

    @alison – Hi Alison, Mexico is not included in Feel At Home. Calls/SMS/Data in this country would be charged at standard international rates. You can find all the information here – http://bit.ly/1bJUNSB

  114. alison

    Is Mexico included in this feel at home? If not what would be the best way to make calls to UK from Mexico?

  115. Moderator: Daniela

    @Pat We don’t have any information about Thailand being added at the moment but keep your eyes on our website for any updates :)

  116. Pat

    Any idea when Thailand will become part of it? When I joined 3 in November I was told that Thailand was on the list together with the US. I have seen the US is now on.. what about Thailand? I am travelling there mid Feb and it would be lovely it was part of ‘Feel at home’ by then!
    Thanks

  117. Moderator: Lauren

    @Thomas – glad to hear it! Happy internetting :-)

  118. Moderator: Lauren

    @Angela – you can only use it for 3 months within a 12 month period, for full info please check here.

  119. Thomas

    Excellent news. Just landed in Arizona, didn’t know this so was very happily surprised when I got the text letting me know. This is the best service of any network!

  120. Angela Kerr

    Can someone please advise me that in September before my son went travelling for twelve months and we enquired about feel at home whilst in Australia were we never told that you can only use for 3 months! 3 phone calls as well! My son even took out a sim for his iPad .the site doesn’t actually say 3 months it says more like if you use your minutes ! internet texts to excess we can stop your roaming at our discretion . It would be nice for once to get accurate information from 3 I’ve been with you for years and can honestly say this and also being charged for 12 months for anminternet account I don’t have has gone toomfarbthis time

  121. Moderator: Stephie

    @Richard – Hi Richard, You’ll be able to use your UK allowance in the USA with our Feel at Home service. You’ll find all the information you need to know here: http://bit.ly/1bh9okE

  122. Angela

    Hi we took out contracts for my son as he was going Australia and advised can use in Australia no extra charge. I ave just called to ask a question about this and I’m now being told can only use for 3 months ?? No where can I find this information on the site. What is the correct version, he can use for the next 12 months or just 3 months

  123. Moderator: Stephie

    @Stuart – Glad to hear that you’re a fan of Feel at Home Stuart :) Unfortunately we don’t have anything for UAE at the moment though.

  124. Moderator: Stephanie C

    @Les – With Feel at Home You will be charged reduced roaming rates. These rates are; 20p per minute to make calls, 7p per text and 10p per MB. All information can be found on our Feel at Home page here:http://bit.ly/1bh9okE

  125. Moderator: Stephanie C

    @Nancy – Hi Nancy, not to worry your daughter will be able to use our Feel at Home service when she is in the USA. You would however, be best to check her My3 account before she goes to make sure she has the service enabled.
    You can find full information about Feel at Home here: http://bit.ly/1bh9okE

  126. Richard

    I am thinking of going to Las Vegas in the USA i am on a 3 contract will I be able to make phone calls to Uk numbers and Mobile numbers in the Uk and will this come out of my allowance
    Will I also be able to use my all you can eat data (internet) whilst in Las Vegas USA without incurring any charges
    regards Richard

  127. Les

    What rate will be charged for calls in the USA to UK numbers when using PAYG with 3-2-1 rates?
    With F@H I was expecting the 3p-2p-1p rates to apply, however this page indicates that roaming rates apply:
    http://www.three.co.uk/Support/Roaming_and_international/Going_abroad_Pay_As_You_Go/Destination_Details?content_aid=1214306357859
    e.g. 20p pm for calls to UK
    ???

  128. Stuart

    I was in Rome in October, Salzburg in December and Feel at Home was an added bonus. I shall now be travelling to Dubai at the end of February so my question is simple….Any chance of adding the UAE by this time?

  129. Nancy

    Daughter is going to new york in April with school. She has unlimited data, free 3 to 3 calls, 500 mins and 5000 texts, both of us are on 3. Before i let her take her phone am i right that she can use this to call home landline or mobile and upload pics to fb and use 3g at no extra cost. Is there any useage limitations too. Just scared of her coming back with massive bill

  130. Moderator: Pamela

    @Chris If you’re using a UK mobile, the person calling you would never be charged regardless of where you are. The charge of the call is picked up by you but, since you’re in the USA, you won’t be charged. Does that help? :-) Pamela

  131. Chris

    If someone wants to phone my 3 mobile from the uk on another network mobile while i am in the USA would that be counted in normal monthly minutes of their plan or would they be charged a higher rate?

    In the UK they can call my 3 mobile and it is included in their monthly minutes so wondered where they would stand calling it when i am using feel at home in US?

  132. Moderator: Allan

    @Mac – As far as we know this won’t work while dialling US numbers in the US. It would only work while in the UK. Thanks

  133. Mac

    Yes, it is on a page on the Three website entitled “International dialling codes for cheaper Pay As You Go calls” – here –
    http://support.three.co.uk/srvs/cgi-bin/webisapi.dll?command=new,kb=mobile,ts=mobile,t=article,varset_cat=roaming,varset_subcat=4161,case=obj%286153%29

    Will that work whilst in the US?

    Thanks – and sorry if this is pedantic

  134. Moderator: John

    @Mac – Just to clarify, if you were calling a US number from a UK mobile within the UK, that would incur international charges. Is the 424 prefix our International Saver code? If not, could we ask where you got this from please?

  135. Mac

    Sorry, I am not understanding these replies. When I am at home and I want to call a US number I can do so cheaply by prefixing the number with 424. When I take my UK phone/sim/number to the US and I am using the F@H service – can I still use that 424 prefix for cheap calls from the UK phone to a USA number?

  136. Moderator: John

    @Mac – If a UK number is calling another UK number, then you will be able to enjoy the Feel at Home benefits whilst abroad in the designated countries. This applies even if you were calling a UK number whilst in the US from a UK number that is also in the US.

  137. Mac

    Is it not still UK to USA even though I am physically in the USA?

  138. Moderator: Kris

    @Mac That will be a prefix for calling from the UK to the USA, so likely won’t work for USA to USA calls.

  139. Mac

    In the UK I can call USA cheaply by prefixing with 424 – does that work when I am in the USA using F@H

  140. Moderator: Kris

    @Keith Hepburn Feel At Home works exactly as it sounds liek it should, so anythign you do on your plan at home, you can do in our F@H countries. Call wise, you can ring any UK mobile or landline number, text any UK mobile and use your data like you would at home (apart from tethering it). Calls to local numbers in the US would be chargeable, just as they would if you were calling the US from the UK.

  141. Moderator: Kris

    @Imtiyaz Khan It’s not something we have on the plan just yet, but with the growing popularity of F@H, it should expand to more countries fairly soon.

  142. Moderator: Kris

    @stew You can check which networks we have agreements with in those countries by visiting our International and Roaming page, which can be found here.

  143. Keith Hepburn

    Hi,

    I was pleased to find I could use my phone in Miami recently.

    However, it still scares the like out of me using a mobile abroad with the risks of cost.

    My query is in regards to calls.

    Lets assume I called the UK Landline or Mobile would this still come under my plan. Also, if I called a local number would this also be included in the plan?

    I’m on the One deal.

    I only used the internet in Miami airport, and text messages.

    thanks

  144. Moderator: Kris

    @Phab Who deleted your posts and from where?

  145. Imtiyaz khan

    plz add INDIA in Feel At Home

  146. stew

    Hi, I’m going to Amsterdam in two weeks and then on to Dubai. So Three have any roaming agreementsin with Holland or the UAE?

  147. Moderator: Madeline

    @Chris – Hi Chris, If you use Feel At Home exclusively for a full calendar month, at least three times in any 12 month period, we reserve the right to suspend international roaming on your account. This means you wouldn’t be able to use your Three device abroad. Don’t worry, we’d let you know before we did this.

  148. Chris

    I work in US on a 6 weeks on and 6 weeks off will I be penalised for using this service on a regular basis

  149. Moderator: John

    @Chris – You’ll be able to enjoy the awesome benefits of the Feel at Home even when you’re over in Hawaii. Hope you have a great time!

  150. Phab

    They deleted all my posts!
    They charged me 3 pounds because I’m in Boston!!!

  151. Steff E

    @Pretesh – Hmm, that’s a bit strange. Did you fly directly to Vegas or did you have to stop off in a European Destination?

  152. Chris Thomson

    Hi,

    Does the feel at home in the USA include Hawaii?

    Thanks

  153. PRETESH

    I am having the sane issue as Rebecca who posted on 09.12.13. I have inclusive min data and Txt. But when arriving in Vegas on 25 dec 2013 switched on phone the phone wanted on Tmobile roaming when I checked my 3 page for charges I see I have racked up £1.90 under the heading of europass how comes?

  154. Moderator: Allan

    @Colin – Which network you connect to i.e 3G/4G while using a foreign network is at that networks discretion. There is nothing in the Feel At Home agreement limiting this. However, as most networks charge a premium for this service (unlike us) it’s not something I’d expect when abroad. Thanks

  155. Colin

    Again, excellent coverage here in NYC. However, I didn’t seem to connect to any 4G networks on my iPad mini despite lots of adverts and phone shops advertising city-wide coverage. I’ve got the carrier update and have turned on the 4G button, so surely I would be able to connect, or is the F@H deal restricted to 3G & Edge?

  156. Moderator: Nicki

    @Colin – Glad you approve. Safe trip :-)

  157. Colin

    That was superb today. Great 3G wandering around Chicago, iMessage worked perfectly and I needed to check the map and get online to compare prices. As I’m on the iPhone 4s, I can’t check the 4g speeds, but will check on the iPad on Saturday in NYC. As a regular traveller to the USA this is an excellent benefit.

  158. guy

    Thanks

  159. Moderator: Allan

    @Guy – Our roaming partners in the USA are AT&T and T-mobile USA. Thanks

  160. guy

    Which networks are used in the US when roaming with feel at home ?

  161. Moderator: Nicki

    @Colin – Hi there, glad to hear things are working out well :-)

    Speed test app shows either the location for where the IP address you’ve been given is registered to or the location of the testing server.

  162. Colin

    Have to say, so far so good and very impressed.

    Picked up 3G straight away and the speed is decent, both on my iPad and iPhone.

    Will send a test text tomorrow.

    Trying a speed test app, it says the server is in London. Is all traffic routed via the UK somehow?

  163. Moderator: Nicki

    @Colin – Nice one :-) Safe trip and enjoy!

  164. Colin

    Update : I called 3 customer services and International Roaming was already activated on my ipad. I guess all I need to do now is get to the USA tomorrow, switch on data roaming and surf away…..!?

  165. Colin

    Thanks @Nicki.

    Do I need to activate International Roaming by phone, as this sounds different to just switching on Data Roaming?

  166. Moderator: Nicki

    @Colin – Hi there, as long as international roaming is activated on your account you’ll be able to use Feel at Home. This is available to all our price plans so will include your broadband only packages.

  167. Moderator: Nicki

    @Manjit – Our parent company has a network in all the destinations except the USA. This has allowed us to arrange special rates and privileges for our UK customers when they travel. The 11 destinations abroad covered by Feel At Home are just the start. We are always looking for ways to improve our customers’ experience when they’re abroad in EU and Non-EU destinations. We’ll keep you posted on an developments, so stay tuned.

  168. Colin

    So, when arriving in a F@H country, switch on data roaming and that’s it? Does it work on my ipad mini 3G with 5g of data per month too? Other posters comment on receiving a text saying it can be used, is this still the case?

  169. Manjit

    Spain is one of the most popular destination for Brits. So …. It seems very strange that it’s not part of the list. Very strange. Is it because it is too popular?

  170. Cenk

    Just switched from GiffGaff to Three, very excited regards Feel at Home and low cost data charges.Keep up the good work. Thank you

  171. Moderator: Kris

    @Mark Generally no, as it’s for UK to intenrational numbers only. However, it may be included as part of our Feel At Home proposition, where UK allowances and Add Ons can be used as normal in specified countries, but we are awaiting confirmation of this from our F@H folks.

  172. Moderator: Nicki

    @Greg – Hi there, I’m afraid the US Virgin Islands aren’t included.

  173. Moderator: Allan

    @Craig – You’ll be able to use it for the full two months Craig, no problem there. It’s for calling, texting UK numbers only. Just as your allowance works here in the UK. Thanks

  174. Moderator: Allan

    @Luke Stevens – Yes PAYG not affected by this. Can confirm that the issue leading to some customers being charged has also now been fixed. Thanks

  175. Luke Stevens

    @Nicki thats great, so there shouldn’t be any problems then. I only ask as my son who is travelling with me is on PAYG Three and I’m on contract? But from the sounds of it my son wouldn’t have ever had any trouble and I shouldn’t now anyway?

    When was the issue resolved as my wife is in the US already and experienced trouble being charged (She was since refunded)? Can I tell her its ok to use her phone now?

  176. Moderator: Nicki

    @Luke Stevens – Hi, if it’s an upgraded account the 30 day rule won’t apply as it’ll have already been served :-)

  177. Moderator: Nicki

    @Luke Stevens – Hi, this was affecting a small number of our contract customers. This has since been fixed.

  178. Moderator: Ahmed

    @Rebecca – Hi we’re aware there was an issue with is and are working to resolve it. Customer’s who were charged when using Feel At Home will be refunded for any incorrect charges. We’d recommend speaking to our team on 333 about this once you are back. Sorry about that.

  179. Moderator: Ahmed

    @Jke – We’re always looking to add more countries to the list so if keep an eye out. If we do add Thailand we’ll be sure to let customers know :) At the moment no news for now. Thanks

  180. Luke Stevens

    Hi,
    Is the issue in the US affecting both Pay as you and Pay monthly or just Pay monthly?

  181. Moderator: Ahmed

    @AJE – We base our Feel At Home countries around your travels :P Let us know when you’re next flying out so we can announce our next country ;)

  182. Rebecca

    My husband and I are currently on holiday in the states and both have three mobile contracts with unlimited data, text and minutes allowance (both in my name). When we arrived we both received a text saying we could use the ‘feel at home service’ so turned mobile data roaming on both our phones, yet we have been charged for using data & sending texts. Why have we been charged? Does this plan not work as advertised?

  183. Moderator: Ahmed

    @Luke Stevens – Hi, there’s an issue that we’re aware of and working to resolve. If you’ve been affected by it then the best bet would be to give our team a call on 333 who can take a closer look into this for you. Thanks

  184. Lucas

    it will be nice to see other country as Eastern European

  185. Luke Stevens

    Also does the the 30 day roaming limit apply if you already have a sim only contract and upgrade to another sim only contract plan?

    I already have international roaming activated.

  186. Luke Stevens

    Have the issues of people still being charged in the US even though their on Three like home been resolved now?

  187. Craig

    So while I’m in Australia for 2 months will it only be valid for one month from the date I turned my phone on and also what about making local calls in Australia too?

  188. AJE

    About a week after we returned from Rome, Three announced that Italy was now a “Feel at home” country. And now, about a week after a trip to the California Three announces that the USA is now a “Feel at home” country.
    So, if anyone wants a particular country to be included, send us the money for a holiday to that country and it’s bound to be included soon after!! :-)

  189. Jke

    Any plans to include Thailand soon?.

  190. Mark

    Can you use International Saver whilst roaming?

  191. Moderator: Nicki

    @Andrew – Hi there, it won’t cover Canada I’m afraid Andrew but this is just the start of our Feel at Home journey and we’re always looking at ways to help improve our customers roaming experience. Keep your eyes peeled for future developments :-)

  192. Andrew

    As Canada uses the same code does this mean the new service covers Canada as well? If not any idea when?

  193. Greg

    Does your definition of the USA include the US Virgin Islands? Is this also part of the US when it comes to ‘at home’?

  194. Moderator: Nicki

    @Chad – With a PAYG sim roaming will be included straight away. If it was a contract sim only we’d need to review your account before roaming may be offered.

  195. Moderator: Nicki

    @Cluons – Hi, It’s always free to receive calls in a Feel At Home destination regardless of where the call originates from.

  196. Moderator: Nicki

    @Lort – Hi there, this will include all incoming calls to your phone whether the call is made in the UK or US :-)

  197. Moderator: Nicki

    @Sarah Lonsdale – Hi, full restrictions can be found here. If you use Feel At Home exclusively for a full calendar month, at least three times in any 12 month period, we reserve the right to suspend international roaming on your account. This means you wouldn’t be able to use your Three device abroad. Don’t worry, we’d let you know before we did this.

  198. Moderator: Nicki

    @Luke Stevens – Hi, with Pay as You Go roaming will be available straight away.

  199. Cluons

    Is receiving a call always free or does it depend on where the call originates? The roaming information section only says free for receiving “Voice calls to the UK”, but 99p/min for other voice calls (which wouldn’t feel like home). Can you clarify?

  200. Jonny

    Thank you Three. Another reason to stick with you. Loyal customer now for four years and don’t plan on changing anytime soon!

    THANK YOU THANK YOU THANK YOU

  201. Chad

    Ah the 30 day rule! I’ve used 3 sims this year and I’m going to USA on Monday. So I won’t be able to use this deal if I get another payg sim?

  202. Luke Stevens

    Hi,
    I’ve been a Three PAYG customer for about 25 days and will be going away tomorrow to the USA. Will I be able to get this as you mention the 30 day period, or is that restriction just for people on Sim only contracts?

  203. Neil

    Amazing news and totally unexpected.

    My AT&T go phone sim will just be used for unlimited US calls & texts at $2 per day from now on with my Three phone and broadband covering UK calls and data.

    Well done Three a truly innovative and pioneering network once again.

  204. Sarah Lonsdale

    Is there any maximum length of time that we can make use of the Feel At Home programme?
    I’m moving to the USA for a 10 month exchange programme and was wondering if I can now use this rather than cancelling my current contract…

  205. Lort

    Does this include incoming calls in the US? If so does it matter whether the calls originate in the UK or US?

  206. Dan

    Please add Spain

  207. Moderator: Nicki

    @Mark – Calls to US numbers would be charged at the standard roaming rates. They can be found here – £1.40/minute.

  208. Moderator: Nicki

    @Joseph – Sorry you’re unhappy with Germany not being included. As I say it’s still early days – we’ll keep you posted on an developments, so stay tuned.

  209. Moderator: Nicki

    @Barry – Hi, it’s on all of our price plans so this will include your MiFi device with your broadband allowance.

  210. Barry

    Does this apply to MiFi Devices? Or only to tablets with a SIM inserted??

  211. Joseph

    I don’t understand why you don’t add the whole of the EU at once.

    This means that in order to have internet in Germany I have to pay 5 euro a day.. but if I go to Sri Lanka I get unlimited data for free?

    Sounds like a joke to me.

    I’m glad the US is now included.

  212. Mark

    Absolutely stunned that USA has been added – great news for me as it means no more buying US SIM cards for each visit.

    What would the cost be to call a regular US number while in the US? I can’t quite figure out what the rate would be from the rate list.

  213. Moderator: Nicki

    @James – Yep you’ll need to give us a call so we can check if you’re eligible to have roaming enabled on your account.

  214. Anthony

    @Nicki: That’s a shame. I suspected as much. The new service is great, and I don’t want to appear ungrateful, but this means that Three’s claim that I can use my phone “in exactly the same way as I do at home” is false.

  215. James

    If I am going the US , do I have to tell three I am going abroad to turn on roaming?

  216. Moderator: Nicki

    @Anthony – I’m afraid tethering is not permitted. More info here.

  217. Moderator: Nicki

    @Rob – This is just the start. We’re always looking at ways to improve your experience when they’re abroad in EU and Non-EU destinations. We’ll be sure to keep you updated when we’re able to add more destinations.

  218. Moderator: Nicki

    @ChristopherJZ – Thanks for the great feedback. Glad you approve! I’ll pass on your suggestion for an unlimited everything package.

  219. Moderator: Nicki

    @Colin – Hi Colin, you’ll be able to use the internet for basic web browsing etc but the speeds will depend on your location in relation to the networks mast that you’re on – the same as you’ll find within the UK. You’ll find, however that streaming and connecting to VPNs while in a Feel At Home destination but both will be slower than they are in the UK. You’ll find more info here.

  220. Anthony

    I am on the One Plan. Will I be able to use my iPhone for tethering in a Feel at Home country?

  221. Moderator: Nicki

    @Simon Stephens – Enjoy! :-)

  222. Moderator: Nicki

    @Henry – Not at the moment but as I say it’s just the start and we hope to be able to add more locations soon :-)

  223. Moderator: Nicki

    @Kuli – There won’t be any cost to receive calls while in a Feel at Home country. You’ll be able to roam on to any available network. The networks that we have agreements with can be found here.

  224. Moderator: Nicki

    @Sam – This is just the start – we’re always looking to add more and we’ll be sure to keep you updated.

  225. Lee

    I’ve got mobile broadband, now I think is the time to move my mobile phone to three! Visiting USA a lot so this will seriously help!

  226. Colin

    This is great news :) Can you confirm if the Data roaming speed is capped? I was in Australia for a month and Hong Kong for a couple days either side and particularly in Hong Kong the data speed was almost unusable, could get basic text emails, iMessages, web pages however would sometimes take 20 minutes to load. Google maps was definitely not happening (which would be a huge benefit to having data roaming). Australia was very slow for the first half of November but a couple weeks into my trip the speed increased dramatically almost as if a cap had been raised and the service became great. I did tweet @ThreeUKSupport a few times but never received a response. Thanks again, makes an already great network even better :)

  227. Simon Stephens

    I’m off to Florida in two weeks time for Christmas,just found out that I can use my phone in America with no extra charges,Thank you 3

  228. Henry

    Are there plans to add any African countries any time soon?

  229. Kuli

    This is excellent, but a couple of questions:

    1) Will it still cost anything to receive calls in the US?

    2) What are the US networks that customers can roam on?

  230. Sam

    When is germany going to be added, and Amsterdam?

  231. ChristopherJZ

    Well done Three. You are becoming the most attractive UK network each day. Keep up the good work… p.s. please introduce an unlimited everything package i.e. calls, texts and data. Thanks!

  232. Piero

    Great, Hurry up and add Spain!!

  233. Piyush K

    This is really a much needed plan, thank you,

  234. Moderator: Nicki

    @Juan – The 11 destinations covered by Feel At Home are just the start. We are always looking for ways to improve our customers’ experience when they’re abroad in EU and Non-EU destinations. We’ll keep you posted on an developments, so stay tuned :-)

  235. Rob

    Any chance of getting this working in South Africa anytime?

  236. Tim Murray

    Well……the more Countries the merrier. That’s why Three is the best network.

  237. Juan

    Are there any plans to extend the ‘feel at home’ service to Colombia? I guess you’d have to partner with Tigo, Movistar or Claro.

  238. Matthew Morgan

    now to say more details on 4g for the rest of the public.

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