Ofcom tell us that UK Mobile consumers spend over £600 million on 0800, 0845 and 0870 numbers every year. Yes, you read that right.
We’ve all experienced that sinking feeling you get when you first look at your phone bill, only to find it’s much higher than you imagined, and the culprit is very often those pesky out of bundle calls you forgot you’d even made. You know, when you had to call the bank when you lost your debit card. Or when you had to call your energy provider to talk about your bill. We could go on…
47% of mobile users have experienced bill shock at one time or another and almost a third of these (31%) say it was down to out of bundle expensive calls.
Well we thought it was about time customers actually got the bill they were expecting, which is why, on all of our new Pay Monthly plans, 0800, 0808 and 0500 calls will now be free, when you sign up for 24 months. Not only that, but 084* and 087* numbers will be a mere 5 pence per minute.
Richard Lloyd, Which? executive director said:
“People are confused about the cost of calling 0800 numbers from mobiles, so we welcome Three making these calls free for new contract customers. We are also pleased to see cheaper calls to 084 and 087 numbers and Three’s commitment to not raising prices on fixed contracts. We call on other providers to follow its lead.”
Free 0800 numbers aren’t the only benefit of our new Pay Monthly plans. We want to really put you guys in control. You’ll be able to set caps to stop you going over your minute allowance and you’ll be able to block spending on expensive numbers, such as premium rate numbers.
You’ll also receive text alerts, letting you know when you’re close to using up your voice and data allowances. So you’ll know that it probably wouldn’t be a good idea to watch those last few episodes of Game of Thrones just yet… And with All-You-Can-Eat text messages, you won’t need to worry about texts at all!
Another little change we’ve recently put in place is free unlocking for our devices, something that previously cost at least £15.
There are also some changes to our tethering offering. You’ll hear us talking about Personal Hotspot rather than tethering from now on. With our old plans, using your phone as a Personal Hotspot was only included if you were on The One Plan. So we’re really pleased to let you know that all of our new plans will now include this functionality.
With our new plans you’ll be able to use all of your data allowance on your Personal Hotspot if you wish, unless you have All-You-Can-Eat data, in which case you can use up to 2GB of this on your Personal Hotspot.
We feel very strongly that all-you-can-eat data is something we want to continue to be able to offer as many customers as possible. But when that data is used for Personal Hotspots, it can put a strain on our network. We need to protect the network experience for all customers and this is why we’ve taken a decision to put this limit in place.
Our SIM only plans remain unchanged.
To summarise our new 24 month Pay Monthly plans;
- • Free 0800, 0808 and 0500 numbers
- • 084* and 087* numbers just 5p per minute
- • Texts alerts when you’re nearing your limit
- • The ability to place spending caps
- • Personal Hotspot functionality for all, but limited to 2GB if your plan includes All-You-Can-Eat data
- • All-You-Can-Eat text messages
- • A range of data allowances up to All-You-Can-Eat
- • A range of minute allowances up to All-You-Can-Eat
With all of the above as well as Feel at Home, 4G at no extra cost (when you have a 4G ready device) and free device unlocking, choosing Three seems like a darn good option!
We’ve taken some of the more common questions we’ve had about our new plans across Facebook and Twitter and have provided answers below. We hope they help, but do let us know if you have any other questions in the comments section.
I’m an existing customer, can I get free 0800 numbers?
If you choose to change to one of our new 24 month plans, yes you can. To do this contact us on 333 from your Three phone. Directions to upgrade online can be found here.
I’m on a SIM Only plan, can I get free 0800 numbers?
Unfortunately not. Our SIM only plans haven’t changed at this time. For now, 0800 numbers are only free on our new 24 month plans. You can of course move to a 24 month plan if you wish.
Who does the 2GB Personal Hotspot or “tethering” limit apply to?
For new customers ONLY who have signed up for a 24 monthly phone contract effective March 18th 2014 with All-you-can-eat data.
Is there anyway I can keep my unlimited Personal Hotspot or “tethering”?
Yes. If you are a customer on The One Plan – the only plan that offers unlimited Personal Hotspot – then you will continue to enjoy unlimited tethering for the duration of your current plan.
At the end of the minimum term of your current contract, you have two options:
1) Continue on your existing contract on a “rolling” basis, with your existing allowance.
2) Downgrade to a SIM Only plan which includes All-you-can-eat data with tethering (The One Plan is still available on a SIM only basis).
I want to upgrade my phone but I don’t want to lose unlimited Personal Hotspot. What can I do?
You can continue on a rolling basis with your existing contract or move to The One Plan SIM, and purchase a phone outright.
What about 3 to 3 minutes? Do they still exist on the new plans?
We don’t differentiate 3 to 3 minutes any longer. Our best plans now offer All-you-can-eat minutes.
Why is Three making changes to unlimited Personal Hotspot or “tethering” for new 24 month Pay Monthly phone plans?
We feel very strongly that All-you-can-eat data is something we want to continue to be able to offer as many customers as possible. But when that data is used for Personal Hotspots, it can put a strain on our network. We need to protect the network experience for all customers and this is why we’ve taken a decision to put this limit in place.
I’d like to leave feedback about the changes to Personal Hotspot or “tethering”. Where can I do this?
We understand that some this may not be a popular decision for some. However, these new plans have been developed based on the feedback we’ve had, and as a business, we’ve made this decision to benefit the majority of our customers. We’ve made these changes to how our new contract plans work moving forward to accommodate our growing network and to continue to offer the best experience for all, because customers are at the heart of everything we do.
Should you wish to leave us feedback, please comment below.