steve_eiffel

Bonjour to using your phone abroad at no extra cost in 5 new destinations

We don’t think roaming charges are fair.That’s why we offer all our customers Feel At Home. It lets you use your allowance to call and text the UK and use your data without paying a penny more.

So now you can leave roaming on when you’re abroad – post an update, upload that pic, and make your friends back home jealous.

From 1 July you can use Feel At Home in five new destinations – France, Switzerland, Israel, Finland and Norway.

Find out more about Feel At Home.

227 Responses to Bonjour to using your phone abroad at no extra cost in 5 new destinations
  1. Moderator: Claire

    @Sarah – Hi, yes you can use your phone to call and text back to the UK from your allowance. We just recommend activating international roaming before you go. :)

  2. Moderator: Claire

    @Paul – Hi, you can check costs from the UK to Spain here. You can also check charges when in Spain here. Thanks.

  3. Sarah

    Hi
    I work in Nord Pas de Calais 3 days a week and need to use my phone to call and text the UK. Can I use my inclusive texts/calls at no extra cost?

  4. Paul

    Could you tell me how much it costs for calls and texts from the UK to Spain. Also how much does it cost to receive calls and texts from Spain whilst i am in the UK.

  5. Moderator: Claire

    @Shando – Hi, we send you texts confirming charges for the country but you can get a list here.

  6. Moderator: Claire

    @Alisha – Hi, we are looking to add more destinations in the near future :)

  7. alisha

    will turkey be added tp the feel at home plan??????????

  8. shando

    hi there
    when you are in a feel at home country do you get a txt saying you are ???

  9. Moderator: Claire

    @Russell – Hi, we do use BASE and Proximus networks. Thanks.

  10. Russell

    Hi, Can you tell me what roaming agreements you have in Belgium? It says on your website we can use Proximus but last time I was in Belgium I could only use BASE network?

    Thanks.

  11. Moderator: Claire

    @Daniel – Hi, we are working on this but no news at present. Thanks.

  12. Daniel

    Why is Spain not on the list? Surely one of the most popular destinations for Brits abroad.

  13. Andy H

    We’ve just returned from France after our annual holiday. Thanks to Three’s “Feel at Home’ we kept in touch with friends and family throughout at no extra cost.

    Just wanted to say thanks for taking the lead on this initiative :-)

  14. Moderator: Claire

    @Linda Ainsworth – Hi, as France is in our Feel at Home option you won’t be charged for connecting to a different network. Our roaming partners are Free Mobile and Bouygues but they may have an agreement with another network to provide coverage. Thanks.

  15. Laurene

    Hello, you still haven’t replied to my comment. I don’t have any network and it is really really annoying. The same thing is happening to my boyfriend do we are both unreachable.
    Thanks

  16. Linda Ainsworth

    What happened to my question about SFR? it’s disappeared!
    Linda

  17. Linda Ainsworth

    Can use the SFR network in France

  18. Linda Ainsworth

    When I am in France, I can only connect to sfr and orange, but is sfr one of your partners or will I get charged for using this network as I notice in other comments on here that you only use Bouyges orange and f free,,, Regards Linda

  19. Moderator: Bernadette

    @Michelle – Sadly we cant guarantee a spending cap will take effect when you are outside the UK as you are using another network so your billing is not in real time as we rely on the network you are on to send of over details of the usage. Saying that you will more than likely be ok as its a very rare occurrence that the spending cap does not take effect. I wouldn’t worry though as you can use up to 25GB of data when you are abroad if you have the all you can eat package. Hope this has put your mind at ease and lets you enjoy the rest of your trip :) and remember to take loads of pictures to share with everybody. >Bernie

  20. Michelle

    hello!
    i have a spending cap on my all-you-eat-data contract at home in the UK.
    does that automatically apply abroad (in particular to the Internet usage) as well? as I am currently in Indonesia, I am afraid I might return to a ridiculous bill, as the internet doesn’t show any signs of ever disconnecting!! thank you!!

  21. Moderator: Bernadette

    @Tom – We don’t have any plans for this just yet but we are aware it is a very popular destination :) fingers crossed this will one day be added. >Bernie

  22. Tom

    Is Spain going to be added to the list of Feel at Home destinations? I’m going there in September and would really like to be able to text my friends who are there with me! :)

  23. Moderator: Pamela

    @gaelán Sorry your comment wasn’t removed – we publish them as we reply to them. Thanks, Pamela

  24. Moderator: Pamela

    @Xavier As long as you can use your phone I wouldn’t worry Xavier, we won’t charge you. Thanks, Pamela

  25. Moderator: Pamela

    @gaelán Sorry to hear that Gaelán. Can you do a manual network selection and try to find either Bouygues or Wind please. Thanks, Pamela

  26. gaelán

    Hello, why was my comment removed? You could have at least replied privately as I am a paying customer. my pay as you go sim does not work 40 minutes from toulouse.it picks up zero network eventhough Bouygues is present when I search. My irish sim works perfectly however. You need to allow us to roam on orange, it is strongest in rural areas.most people are not holidaying in big cities! the south of France is rural!

  27. Xavier

    Hi, I am currently in France since yesterday and haven’t received yet any confirmation text saying I can use my phone in the feel at home way. Is it normal, where can I check this ? Thank you.

  28. gaelán

    Hello, I have a prepay sim, I am staying in castelnau de montmiral near gaillac. The sim barely works and every minute it looses connectivity completely, plus data connection is awful. The thing is, when I put in an irish prepay sim I have, it works perfectly and this is what I am using to contact you. I am disgusted by ur service and demand to know why the stupid thing DOES NOT WORK

  29. Moderator: Claire

    @Adrian – Hi, calling from the UK to France is fine but in France you can’t access the Orange network roaming. We will update the website shortly with this. Thanks.

  30. Adrian

    Hi – your website still shows a roaming agreement with Orange in France – will it be renewed or is that it?

    http://www.three.co.uk/Support/Roaming_and_international/Calling_messaging_from_the_UK_Pay_Monthly/Destination_Details?content_aid=1214306374696

  31. Richardj

    @Claire oh well at least that explains why I can’t connect. Thanks for clarifying.

  32. Moderator: Claire

    @Richardj – Hi, I’ve checked and Orange won’t work now as we don’t have a roaming agreement in place. The networks you can connect to is Bouygues and Free mobile. Sorry there is no signal where you are.

  33. Richardj

    @Claire Bouygues is 3 bar in local town but no signal where I’m staying

  34. Moderator: Claire

    @Richardj – Hi, how is the signal strength on Bouygues?

  35. Richardj

    @Claire So, when I’m in the local town I have a choice of Orange F, F SFR and F Bouygues under available networks. Selecting anything except Bouygues results in ‘No Service’. Selecting Bouygues and it all works fine. Odd.

  36. Moderator: Claire

    @Richardj – Hi, can you manually connect to another network under Settings? There should be a list of available networks. Thanks.

  37. Richardj

    @Claire My phone displays the network as ‘Orange F’ – there’s no mention of 3G. In the local town, I can connect to Bouygues network, but there’s no coverage for Bouygues where I’m staying, just Orange F and F SFR

  38. Moderator: Claire

    @Richardj – Hi, are you connecting to the 3G version of Orange network? Are the other networks available for you to use? Thanks.

  39. Richardj

    Hi. Am in France at the moment. Can connect to Bouyges but phone won’t connect to Orange F even though I have good signal strength on wife’s phone. Any ideas please? Iphone5s

  40. Moderator: Claire

    @Sam – Hi, as long as you connect to our French roaming partners – Bouygues, Free Mobile or Orange then you will use your own UK allowance. In regards to your allowance, it is the same in our Feel at Home countries :)

  41. Sam

    I am going to France where it is very close to the Spanish border. I was checking what I would do so I dont get charged if I did go to Spain. Also im on a plan that allows unlimited data 5000 text and 2500 minutes do I get the same allowance abroad?

  42. Moderator: Claire

    @Tempe – Hi, France is part of our Feel at Home service so she will be able to use her normal UK allowance to call back to the UK. If she goes over the allowance then she will be charged the rates shown on that text. Thanks.

  43. Tempe

    Hi three,
    My Mum arrived in France yesterday with her three contract and has received a text from three saying that she can only receive texts/calls for free and otherwise has to pay for everything, albeit at a reduced price. Should she ignore this? She was expecting to be able to use her data/minutes/texts as usual, signal permitting.
    Thanks!

  44. Jan

    Germany and Spain are for me the two missing countries – otherwise great service. keep it up

  45. Steve Ralph

    Please Three, add Spain soon!!!!

  46. Liam

    I have Claire, Thanks.

  47. Moderator: Claire

    @Liam – Hi, yes that’s right. You will be able to connect to the 3G network versions there. Have you setup your international roaming? There is more info here.

  48. Liam

    Hi Claire,

    I’m going to France, I see from previous comments that the roaming partners are: Bouygues, Orange and Free Mobile. So My phone will automatically connect to 1 of those 3 and no other French network?

  49. Moderator: Claire

    @Liam – Hi, you will only be able to connect to certain networks at present. We are updating our list which will show soon on the website. Is there a particular destination and I can check the roaming partners for you? Thanks.

  50. Liam

    Hi,

    When travelling to Feel At Home countries, do I need to connect to certain networks in each location? If I do, where would I find a list of them? Also, is my phone restricted to just connect to the networks in which Three have a partnership with? or will it also connect to non partnered networks?

    Cheers.

  51. Moderator: Claire

    @Chris – Hi, no plans yet but we are hoping soon :)

  52. Chris

    Hi do you know if they will adding Spain to the feel at home destinations. Thanks

  53. Moderator: Claire

    @Stu – Hi, if you buy an add-on before going to a Feel at Home country this will work. If you are going to a non Feel at Home country then you need normal credit for the service to work. Thanks.

  54. Moderator: Claire

    @Bob – Hi, when you are using your phone abroad we do have a credit limit set on the account. Would you like us to set this higher? We can check this for you if you confirm your full name, DOB, mobile and postcode. We won’t publish these details. Thanks.

  55. Stu

    I’ve just bought an all-in-one 15 sim on PAYG which I’m about to register. Do I have to do anything fancy to enable this in France and is it included?
    There seem to be mixed messages about buying add-ons and converting PAYG.

  56. Bob

    Hey! Currently in India and I just recieved a text saying that I was near my credit limit and it came with a phone number to call to make a payment. Is this bad? Have I spent in the thousands? I am confused. Appreciate the help

  57. Moderator: Claire

    @Kenji – Hi, did you activate international roaming before you left? The networks we use are Bouygues, Free Mobile and Orange. Are you able to manually connect to any of them? Thanks.

  58. Kenji

    In France at the moment and neither of our phones are registering on network. This has not been a problem before with either these phones or our accounts. Can someone help as we talk need them working!

  59. Moderator: Nicki

    @Sarah – Hi, our roaming partners are Bouygues, Orange and Free Mobile.

  60. sarah

    I’m going to be going to France in a couple of weeks, but am going to be in a very rural area. I need to find out which French providers 3 has roaming arrangements with, in order to find out if I can get a signal for my 3 data sim. I can’t find that information anywhere on the 3 website. Does anyone know?

  61. Moderator: Nicki

    @Brian – Hi, if he was looking to use his phone for calls/texts he’d be charged for international roaming. A spending cap should stop this but as it’s outside the UK it can’t always be enforced. If he’s using WiFi there won’t be any data charges from us. You can also change your data roaming settings so you’re unable to connect to data roaming outside the UK – there’s info on this available here.

  62. Brian

    My grandson is going to Spain on holiday – he has all you can eat data, minutes and texts but will not have ‘Feel at home’ in Spain.
    I have blocked use outside his allowances as he’s only 11 years old. What will be the situation in Spain regarding calls, data, & texts. He will have Wi-Fi available where he is staying so I guess iMessage will be free.

  63. Moderator: Claire

    @Jasmine – Hi, this will work in France as long as you have activated international roaming here. France is part of our Feel at Home offer, more info here.

  64. Jasmine

    Hi..sorry I don’t think my post went through …my son is going to France and I have bought him an add on for £5 for unlimited data use on top of his SIM 200 pay monthly account. Is he fine to call text and use data at anytime or anywhere in France? There is no danger of him picking up another network who is not one of your partners and incurring costs? Thsnks

  65. John smith

    Thanks for the reply, I do mean in France. The network in this rural area is poor and I can only get a reasonable signal in one part of the house, bit inconvenient! Was hoping three would allow me to use one phone as a hotspot for the other phone but seems not, even if I remain within the limits of data allowed.

    Thanks again.

    John

  66. Moderator: Nicki

    @John smith – Hi, do you mean when you’re roaming in a Feel at Home destination? You wouldn’t be able to tether when you’re in France I’m afraid.

    If you’re in the UK you can tether if you’re on the One Plan, have a tethering addon, or are on one of our new contract phone plans that were released in March.

  67. John smith

    Hi, working great in France but is it possible to tether to another three phone? My house has signal black spots and I’d like to leave one in an area I can get a signal and tether the others? Any thoughts. PS they are all three phones so wouldn’t be using any additional data.
    Thank you

  68. Moderator: Pamela

    @Craig I’ve had a look at our website and can’t see anything that would suggest Bali isn’t included http://www.three.co.uk/Support/Roaming_and_international/Roaming_abroad

    Can you let me know where you saw this? Thanks, Pamela

  69. Craig

    Hi I’m going to Bali in September and whilst feel at home is available in Indonesia the 3 roaming pages suggest it’s not in Bali. Just wondering why this is?

  70. Moderator: Pamela

    @Neil Brenner We’re always looking to add new destinations so, fingers crossed and watch this space :-D Thanks, Pamela

  71. Moderator: Pamela

    @Alan No plans to change the Europass that we’re aware of. If this changes, we’ll let everyone know. Thanks, Pamela

  72. Neil Brenner

    Just a reminder about Feel at Home… Please, please, please work hard to get both Poland and Portugal on the “Feel at Home” tarrif. Feel at Home is a superb reason to stay with Three. More, more more of the same, please.

  73. Alan

    Hi, Now that mobile and data rates have been reduced in the EU have you any plans to reduce the cost of your Europass. £5 per day is a bit steep now

    Thanks

  74. Moderator: Anne Marie

    @Leo – Hi Leo, you should be on the Swisscom network.

  75. Moderator: Anne Marie

    @David – If you called her David, as long as it’s a British mobile number – it’ll apply to the rates you would pay at the moment (as if you were in the UK).

    However, if she calls you then her service provider may charge her depending on what their policies are. Hope that makes sense :)

  76. Leo

    Hi, Can you tell me who the roaming partner is in Switzerland so I can check on the map where I am going.

    Thanks

    Leo

  77. David

    Let’s say I’m in France I’m with Three but wife is with rubbish T Mobile with me and I called her would there be a cost ?

  78. Moderator: Anne Marie

    @Matt – Hi Matt, yes Sicily is part of the roaming for Italy :) Enjoy your holiday, looks beautiful there.

  79. Moderator: Anne Marie

    @Andrew – Are you having problems with signal Andrew? When did this happen? If you send over a full postcode, we’ll have a look at the coverage in that area. Thanks.

  80. Moderator: Anne Marie

    @Jilliane – Hi Jilliane, what country are you visiting? You would need international roaming switched on your account, to get any roaming to work abroad. Depending on where you are, could result in extra costs. If it’s a Feel at Home country then it will be at the UK rates you currently pay. If not, you will be charged depending on the countries rates.

  81. Moderator: Anne Marie

    @Sue – Hi Sue, we’ve not got any plans at the moment to add Malta, but we’re always working to get more countries added to Feel at Home. Watch this space :D

  82. Matt

    Travelling to Sicily next month and just wanted to check that, as far as “Feel At Home” goes, it’s included as part of Italy – thanks!

  83. Andrew

    I’d better go on holiday then because your 3g service is useless at home

  84. Jilliane

    To access free usage do i need to activate data roaming or that will charge me roaming fees?

  85. Sue

    I spend a lot of time in Malta and really hope they will soon be added. Any chance?

  86. Stephen

    Great to see the “feel at home” network expand. Going to France soon. I’ve been enjoying free roaming in the Republic of Ireland for some time. It’s great. Just get 4G to Belfast and life with 3 Mobile will be even better :-)

  87. Moderator: Nicki

    @nigel – Our parent company has a network in most countries. This has allowed us to arrange special rates and privileges for our UK customers when they travel. In the destinations where our parent company doesn’t have a network we have been working with local networks to reduce our costs, making make sure you’ll always Feel At Home there too :-)

  88. nigel

    Would it be possible, please, to give the rationale behind which countries are selected for Feel At Home? It seems somewhat arbitrary that France and Italy are selected but Spain is not. Thanks.

  89. Moderator: Nicki

    @Stuart – Hi there, there will be no charges as you’re calling a UK number – even if that UK number is roaming in another country :-)

  90. Stuart

    Do any charges apply when the mobile you are ringing is a uk mobile but they are also abroad in e.g a) feel at home qualifying country; b) a non feel at home country?

  91. Moderator: Nicki

    @David – No plans for the Europass changing, but I’ll pass your suggestion on.

  92. Moderator: Nicki

    @Liam – Standard roaming charges will apply in Mexico.

  93. Moderator: Nicki

    @Dan – Hi there, if you’re connected to somebody’s WiFi you’re no longer connected to our network, or roaming networks if outside the UK, so there’d be no charge for this.

  94. Moderator: Nicki

    @Mark – Hi there, no plans for Greece or Spain as yet but we’re always looking for ways to add to our Feel at Home offering.

  95. Moderator: Nicki

    @Julie – Hi there, yep you’ll be able to use your PAYG data in our Feel at Home countries (France, Italy and Switzerland). While in Germany you’ll be charged standard roaming charges, as it’s not part of our Feel at Home offering.

  96. Moderator: Nicki

    @harry – No plans for Greece as yet but we’re always looking at ways to increase our Feel at Home offering :-)

  97. Moderator: Nicki

    @Gary – Hi there, you’ll be able to use your allowances as normal in France, however if you have All You Can Eat data this will be limited at 25GB.

  98. Moderator: Nicki

    @Rob – Sorry, bit late in the day I know, but yes Feel at Home came in to effect just after midnight UK time :-)

  99. Moderator: Nicki

    @Anna – This will come off off your allowance as normal without any extra cost as you’re dialling a UK number :-)

  100. Moderator: Nicki

    @Catherine – Hi there, yes you’ll be able to text each other at no additional cost. You’d be texting a UK number, so it doesn’t matter where that UK number is located :-)

  101. Moderator: Nicki

    @Sian – Hi there, from today you’ll be able to use your allowances in France as normal :-) The only exception is you’re unable to tether in a Feel at Home country.

  102. Moderator: Nicki

    @Graeme – Hi there, I’m afraid Feel at Home doesn’t cover Spain so standard roaming charges would apply. When in Spain our roaming partners would be Telefonica Movistar or Xfera.

  103. Moderator: Nicki

    @Lawrence – Afraid not, standard roaming charges would apply in South Africa.

  104. Moderator: Nicki

    @Gemini Bradshaw – Hi, do you know if you requested international roaming before you left? If you’re not too sure can you send us your phone no, postcode & DOB and I’ll check to see if it can be added to your account. We won’t publish your personal info.

  105. Moderator: Nicki

    @Arsalan – Hi, sorry it wasn’t working for you. If you’re looking to use your phone outside the UK you’d need to contact us in advance to see if you’re eligible to have your international roaming turned on.

  106. Moderator: Nicki

    @anitA – No news on Poland as yet but we’re always looking for ways of adding to our Feel at Home offering.

  107. Moderator: Nicki

    @Tokhi – Hi, it would be any of our roaming partners that we have an agreement with to use their services. You can find them here by searching by country.

  108. David

    Its great to see more countries added to the Feel at Home category. With the data roaming charges falling over 70% (80% wholesale) over the past couple of years isn’t it time Three reduced the price of the Euro Internet Pass? The pass has remained at £5 per day over the last two roaming data price reductions.
    Compared with between £2 and £3 per day even Vodafone is starting to look interesting again.

  109. Liam

    I’m currently going to Mexico and wanted to know if I can usey phone there under these same terms @richard

  110. Dan

    Hi there, I am going to visit my parents in Bulgaria in August, can I use my parents wifi without being charged extra for data usage?
    Cheers Dan

  111. mark

    shame there’s no mention if Spain-Greece 2 0f the most frequant holiday destinations for uk travellers so if I use my phone in Rhodes im gonna walloped with roaming charges??

  112. Julie

    Hi…I have an ipad which I top up with three payg. Does the free data useage apply to this too? I am travelling through Germany! France! Italy and Switzerland in the next two weeks and don’t want my credit to be sucked up on day one

  113. harry

    I would like Greece to your no cost destinations as well cause I’m traveling quite often to Athens are you planning to do something about this?

  114. Gary

    Hi
    i’m going to be working in France from September for three months. I uae my 3 phone mostly for data … I’m on an unlimited data package so does that mean I will not incur any additional roaming charges now?

  115. Rob

    Hi,

    I’m France at the moment. Will this come into play as of midnight (UK time) tonight and is there any confirmation via text or anything etc?

    Thank you,

    Rob

  116. Anna

    What if I have Feel at home, and I call a UK number, who’s also abroad?

  117. Catherine

    Hello. I and my daughter live in the UK and are currently in California together. Can we two, both with Three and meeting all criteria for using Feel At Home in the US, text each other for free while we’re both in California on holiday together?

    Thanks.

  118. Sian

    So I can simply use my tariff in France? What do I have to do to get ‘feel at home’ if anything? Can I still tether free of charge? Thanks!

  119. Graeme

    Hi,
    Going to lanzarote on holiday is the free roaming available there and who is the carrier?
    Thanks

  120. Lawrence

    Hiya
    Im going on a holiday to South Africa is it covered by this please

  121. Gemini Bradshaw

    Feel at home is not working here in Baltimore. Am logged on my friends internet

  122. Arsalan

    totally wrong.. i landed in Italy and the data was not working with 3 UK Sim. had to purchase a local Italian Sim for mobile maps…. then had to change Sim to 3 again for calls.. money and leisure time wasted. disastrous experience.

  123. anitA

    What about Poland??

  124. Tokhi

    I want to know is it feel at home on any network abroad in the feel at home countries or any specific network should be selected

  125. Moderator: Lauren

    @Martin – you’re unable to use personal hotspot on your phone, this should be blocked. Additional spending from calling international numbers can take up to 3 months to show on your account, but usually appear within a few hours. If you’re near the border, please make sure you’re using 3HK or you may be charged.

  126. Martin

    Hi , currently in Hk at the moment and feel at home seems to be working fine . I have a few questions ..

    1, is personal hotspot allowed on a pay montly iPhone 5 in HK ? And what happens if you use it

    2, how long does it take for three app to show any extra spending , additional charges with regards to your account .

    3 , got a text saying From 3: It’s max of £2.00/min to call, £1.25/min to receive a call, 35p to send SMS & £6.00/MB to use web & email. This is due to the fact I was near the boarder with china however the network then switched back to 3 HK.. Will I ignore this ?

  127. Moderator: Claire

    @John – Hi, the data allowance comes out of the allowance that you receive from topping up and this is the same for voice/text. On our pay as you go SIMs you can’t tether, that is only for contract. You can check what networks you can use abroad here http://bit.ly/1qKyu5I

  128. John

    I am looking to use 3 for the first time. Please can you tell me if I topped up a 321 SIM and earned the qualifying data allowance then travelled to the valid destinations:

    1. Does the data usage come out of the allowance? or is it charged separately from your credit?

    2. Does the same hold true for voice/text?

    3. Can I tether?

    4. Anything else I need to know?

    Cheers

  129. Moderator: Ahmed

    Hey @Carwyn, Nice! Not jealous at all :P Yep our PAYG SIM’s are ready to go for use abroad so no issues there :) If you’ve got a top up in the data SIM then you may need to convert it to an Add-On through your My3 before it can be used abroad. Any questions give me a shout :)

  130. Moderator: Ahmed

    Hi @Martin, Feel at Home would apply in the same way as here so if you have your data setting active then you would need to do the same there in order to pick up a network. Once you’re in France and you have International Roaming active then you’ll be able to pick up Feel at Home to enjoy :)

  131. Carwyn

    Hi there Three!

    I am going on holiday to Italy in Sept. Whoop! I have a PAYG preloaded 1 GB data sim, will I be able to pop it into my iPad and use right away as I would in the UK? Also I take it has already been activated for roaming?

  132. Martin

    This is great news, as I travel to France frequently.

    I have an iPhone 5s and to avoid expensive data roaming charges I have that turned off in Settings.

    Do I have to change that, or does ‘feel at home’ mean I can just use data anyway?

  133. Moderator: Nicki

    @Dan – Not at the moment I’m afraid but we’re always looking to add to Feel at Home.

  134. Dan

    Do you have any plans to add spain to the list? I know Spain is very popular so this would make a lot of customers very happy!

  135. Konstantinos

    Rich you rock!

    Thanks again,
    Konstantinos

  136. Moderator: Richard

    That’s you all sorted, @Konstantinos. I’ve increased the credit limit for you now. Let us know if there’s anything else I can help with :) >Rich

  137. Konstantinos

    Thank you Rich!

    Here you go:
    (details removed by mod)

    Again, many thanks!
    Konstantinos

  138. Moderator: Richard

    I’m really sorry that number’s not working for you, @Konstantinos. We have a section on our website listing some alternative ways to pay if any of these options suit you? Alternatively, if you send over your full name, number, postcode registered to your account and DOB then we may be able to raise the credit limit on your account? (Any details you post on here will be removed before the comment goes public :) ) >Rich

  139. Moderator: Richard

    No problem, @GaryD. Totally understandable, always best to do your homework before making a big switch :) In terms of having a contract with All You Can Eat data and 4G at no extra cost then I’d say we were perfect for you. However, as you’ll be in France for these extended periods of time throughout the year then I wouldn’t say Feel at Home is a service that really suits this type of usage unfortunately. :( >Rich

  140. Moderator: Richard

    That is correct indeed, @Alain. It’s just as if you were back home; Calls to UK numbers will be part of your allowances and not charged where as calls/texts to international numbers will still be charged at these rates. Let us know if you’ve any more questions! :) >Rich

  141. Konstantinos

    Dear Three,
    I have a tiny issue I need your help with. I’m abroad on holidays and I just received a text message for 3 saying I’ve reached my credit limit. In the message there’s also a phone number to call from outside the UK for making a payment. However, whenever I call the number it’s always ‘dead’. As a result I can’t make a payment, can’t use my phone. Can you please please please help?
    Many thanks!
    Konstantinos

  142. GaryD

    OK Rich.

    So, last question to make sure that I understand his correctly, in my situation where:

    (a) I am a UK resident but am in France for 2-5 months per year, and

    (b) I want a UK mobile phone with unlimited Internet and 4g in the UK, but that also provides roaming in France for 2-5 months mainly to receive calls and texts from the UK,

    I can’t subscribe to any plan from 3 because after the third complete month of roaming in France (and presumably after a third warning) I would probably lose roaming because France is a Feel At Home destination, even though I stayed well below the data and calling limits.

    I apologise for being a bit pedantic, but I have been with my current provider for over 20 years, and I don’t want to cancel my current legacy contract with them until I am sure that the one I am moving to won’t present any problems.

    Thanks again.

  143. Moderator: Richard

    No problem at all, @GaryD. Here to help :) I’m afraid this isn’t something we’d be able to do, the only thing that would help avoid this restriction would be travelling to a non Feel at Home destination which resets the service :) You wouldn’t immediately be cut off after 1 full month in a Feel at Home destination but if that happens 3 times within a year then it may affect your roaming services in the future. All the info and limitations on Feel at Home can be found here. Let us know if you’ve any more questions! >Rich

  144. Alain

    If my wife and I travel to France together (after July 1) and I call her, is this all included in our respective Feel at Home allowances? No charge for this, right?

    But if I call a local French number (e.g., restaurant reservations) that is charged as an international phone call from UK to France? What are the international rates to France after July 1?

    Thank you.

  145. Moderator: Richard

    Hi @Mark, just got the official word on this. As the Dialacode service is specifically designed for use in the UK only and requires an agreement with each network, we couldn’t guarantee that it would work on any other network including those part of Feel at Home. Sorry to be the bearer of bad news. On the plus side, you’ll still have all your data, texts and call allowances for UK numbers with Feel at Home though :p >Rich

  146. GaryD

    Thanks Richard.

    Sorry for so many questions, but I am eager to switch to 3′s One Plan for use in the UK, but don’t want the length of time I spend in France to cause me roaming problems.

    If I have the One Plan, and I receive a warning that I have exceeded my 1 month time limit in France, is there any way of temporarily switching off Feel At Home while in France?

    Would disabling roaming for a day just before the end of the first full month in France via the my3 account web page and then re-enabling roaming reset the Feel At Home timer?

    Thanks

  147. Mark

    Hi @Rich

    I will be in the States next month so looking forward to trying it.

    Worse case scenario I will use my Vonage extensions app, but I don’t like using that so much on 3G.

  148. Moderator: Richard

    Admittedly it’s the first time I’ve came across it, @Mark :) I’ve sent out a few emails regarding this, I’ll try and get a more definitive answer for you. Are you going to be in a Feel at Home Destination soon to try this out? >Rich

  149. Mark

    Thanks @Rich but what I was trying to get at is the app adds a code to an international number presumably to route the call through the dialacode system (even though I am charged by Three for the call) and would this code be accepted on a foreign operator’s system.

    From your reply it sounds like nobody has tried this yet (or at least haven’t reported back) so it sounds like a wait and see!

  150. Moderator: Richard

    Hi @Mark – As our Feel at Home service allows you to use your UK allowances just as you would at home I don’t foresee this being a problem :) >Rich

  151. Moderator: Richard

    Unfortunately there’s no way other way of getting around this, @GaryD. Feel at Home is a service for trips and jaunts abroad rather than living abroad for any extended period of time. During any extended trips abroad to a Feel at Home destination you’d be given plenty of warning before any changes were made to your account such as roaming being deactivated. Hope that’s cleared everything up for you, let us know if you’ve any more questions! :) >Rich

  152. Mark

    Hi

    I sometimes use the dialacode app for international calls. Will this app work in a FAH country?

    The reason I am asking is it looks to me that if I am using my phone in the States it will call me £1.40/min to call a “local” number (if I am reading the web site correctly) whereas if I can use the dialacode app the same call would cost 3p/min.

  153. GaryD

    I would like to move over to 3 from another operator, and this feel-at-home offer together with the one plan looks perfect for me.

    I live in the UK for most of the time, but do spend extended periods in my house in France – maybe a couple of spells on 2 months at a time.

    I think the length of time I spend in France may cause a problem which would be a deal breaker unfortunately, and would like clarification on:

    In the addition terms, there is one section that says “Because Feel At Home is designed for UK residents on holiday or business trips abroad, if you use up all your allowance abroad in any two months within a 12 month period, it may affect your roaming services and prevent you from using international roaming in the future.”

    This would not be an issue for me as I have broadband at home and would use that for the majority on data and call use.

    There is a second section that is a problem: In the other things you should know about Feel At Home, is says “If you only use your plan in a Feel At Home destination for a complete month, and this happens three times within a year, we may have to suspend international roaming on your account, which would mean you wouldn’t be able to use your phone or device abroad anymore.”

    As I am going to be in France for at least 4 complete months a year, does this mean that I would lose roaming completely after the third or fourth month?

    If so, is there anything short of leaving France every month that I can do to prevent this happening?

    Thanks

  154. Moderator: Chris

    @Colin Very strange… I’ll report back to the team and hopefully this is something that we can improve on in the future. Thanks for the feedback.

  155. Colin

    Oh I see, sorry. Sometimes it does improve by changing Carriers, but on other occasions I’ll be unable to get a reasonable connection on either network. Sometimes websites will load very slowly, other times they’ll just time out entirely. Like I say, on some occasions it works great, I get very inconsistent experiences. In Hong Kong where Three HK is the only carrier, and in Australia where Vodafone AU are the only carriers I’ve found I’ve it challenging to access data. One thing I have noticed is Uploading doesn’t seem to be as affected as downloading, e.g. I’ll be accessing Facebook and attempt to upload a photo, this will happen quickly however my Facebook News Feed will not refresh.

  156. Moderator: Chris

    @Colin – Sorry for the vague reply! I meant if you change between AT&T and T-Mobile do you have the same issue?

  157. Colin

    If I do what sorry?

  158. Moderator: Chris

    @Colin – Sorry to hear you’re having trouble Colin. It could be an issue with the local network, have you checked if you have the same issue if you do this? Cheers.

  159. Colin

    So sometimes data on Feel at Home is great, other times it can be totally unusable with nothing coming through at all (I use mostly in the USA though sometimes also in Hong Kong, sometimes I find if I switch between AT&T and T-Mobile US this can help). I did notice that it seems all traffic is routed through the UK and my pings are ridiculously high. I honestly don’t expect speeds as fast as in the UK but sometimes I can’t even get a simple map to load in Google Maps to find directions, it can be incredibly frustrating. Is there any way that traffic can be routed locally rather than through the UK to speed things up a little?

  160. Moderator: Chris

    @Sian – It’s something we might see at some point in the future Sian, fingers crossed :)

  161. Moderator: Chris

    @Nigel Blunt – Hey Nigel, I couldn’t say when/if Germany will be added at the moment I’m afraid. We’re always looking to improve the Feel at Home services though, so hopefully it’ll show up some time in the near future :)

  162. Moderator: Chris

    @Simon Walters – Hey Simon, we’re always looking for ways to improve our international services but for the moment the best we can do in Turkey would be the normal international roaming rates which you can find here – http://bit.ly/1h6sv5O. Hopefully you’ll find that Turkey is included in future.

  163. Moderator: Chris

    @Alain – You definitely could do that Alain :) You would need to purchase either the £10 or £15 add-on to use the service. There’s some more info on that over here – http://bit.ly/19Sr4HA. Enjoy your trip when the time comes!

  164. Sian

    Why not Spain????

  165. Nigel Bunt

    Hi when is Germany being added please? I’m about to leave to ee because they have full inclusive mins and texts from all of Europe but all I want is Germany

  166. simon walters

    We need Turkey , this would have gave you 4 additional contracts to the one I’ve got . The euro.pass is not available in Turkey so what and how is the best to use the phone in turkey , no add ons cover it we need feel.at home

  167. Alain

    Richard, this is great news. I’ll be visiting London (from US) at the end of June and will be traveling to France after. I want to check to see if this plan will work. If I get a Three PAYG sim and top-up with £15, then when I go to France in early July I will be able to use the Feel At Home free roaming? Do I need to purchase the £15 add-on? Thank you.

  168. Moderator: Richard

    You sure can, @Bob :) >Rich

  169. Bob

    Hi This is brilliant… If I have a 3 data SIM for use with a mifi can I use that too….?

  170. Moderator: Richard

    Good to hear, @Mark! No plans for this at the mo but I’ll certainly pass this feedback on for you. :) >Rich

  171. Moderator: Richard

    Sounds like an error on our part so I wouldn’t worry, @Brian. The USA is definitely still part of Feel at Home :) However, once you get your next bill through, feel free to drop us a comment on here if there’s anything at all that you’re unsure about and I can take a look for you. >Rich

  172. Moderator: Richard

    No probs, @Phil. All PAYG SIM’s come with roaming activated from the start so you won’t need to do anything, all set to go :) >Rich

  173. Moderator: Richard

    Sorry to hear that, @Rhys :( Unfortunately Spain isn’t part of Feel at Home at the moment however you could check out our Euro Internet Pass to get the most out of your phone on holiday :) >Rich

  174. Moderator: Richard

    Hi @Mary, as long as roaming is activated on your account then you’re good to go :) You can check this on your My3 account or if you send over your full name, number, postcode registered to the account and your DOB then I can sort it out for you. (Not to worry about your details either, I’ll remove them before posting any comments publicly ;) ) >Rich

  175. Moderator: Richard

    Glad to hear it, @Mike. Just one of many great reasons to join the party over here at Three :p Pay as you go SIM’s are ready to rock straight away and we’ve got plenty of add on’s to help you get the most out of Feel at Home :) >Rich

  176. Moderator: Richard

    We’re always looking to add more destinations and make Feel at Home even better, @qwerty :) Afraid we’ve no news on these places at the moment though. >Rich

  177. Moderator: Richard

    No news on this at the mo I’m afraid, @Nova. >Rich

  178. Moderator: Richard

    Hi @Antwan, the roaming agreements with our Feel at Home destinations allow our customers to use their data abroad on the local 3G network. There may be scope for 4G in the future however it’s not something we offer at the moment. As far as technology goes for 3G roaming, it’s not really something we could comment on unfortunately as it would completely depend on the local network and the area. >Rich

  179. Jedskie

    This is just great news hence my loyalty to Three UK. Philippines soon please. I am off there for three weeks in August and would love to keep using my Three sim

  180. Mark

    Excellent. My weekend trips to France will soon be about £10 cheaper ;)

    Can the FAH team look at adding UAE and Japan to the service in the coming months? Once they’re in place practically all my foreign trips will be covered.

  181. Brian Maloney

    ive just came back from the ums.a and i got a text on day 6 saying im being charge 1.40£ a min to call and 20p a text. is this just a message i should ignore? old system?

  182. Phil

    thanks Rich, but both my sims are PAYG, will they work? Do I need them to be active for 30 days before I leave. After years of sim swapping I’m looking forward to actually not having to worry about it, I know I need to buy a allowance, just worried about the data sim. Cheers

  183. Rhys

    So is there a package i can add onto my contract for when i am in Spain next week? I went to a store to ask and i was told and i quote ‘its ridiculously expensive, just dont use your phone’ so not only can i not use my phone in the UK, i cant use it in spain either, even if i dont feel at home.

  184. Mary Pratt

    I have an IPad with a 3 sim what do I need to do for roaming in France please? Mary

  185. Mike

    This looks great and has tipped me over the edge for a move to Three. However, I need to travel before 30 days has elapsed. Please confirm this is activated straight away on a PAYG SIM.

  186. Harry

    Seriously,this is just so much better. No other company can compete!!

  187. qwerty

    Do you plan to extend it with Poland and Germany soon?

  188. Nova

    Any news when Tunisia will be included!!

  189. Moderator: Richard

    Our roaming partners in Israel are Orange and Pelephone, @Jamie :) >Rich

  190. Moderator: Richard

    Afraid not at the moment, @Andrew. Always looking to add more awesome places though, will pass this on for you :) >Rich

  191. Andrew

    Do you have a date when fah will be available in Spain?

  192. Jamie

    What network will my phone use when it is in Israel? I’m going there soon but I know that the phone I have is only compatible with one of their networks.

  193. Antwan

    Hi again,

    Is there any 4G roaming agreement among the feel-at-home countries ? If not, is there anything planned, and what is the technology used for 3G roaming (eg DC-HSDPA).

    These questions stand for France specifically.

  194. Moderator: Richard

    Sorry you weren’t able to get an answer in our stores, @Phil. As long as you’ve got roaming activated on your account then you’ll be able to use it in any of our Feel at Home destinations. :) You’ll also need to have had the contract for over 30 days. You can activate roaming via My3 or I can sort it for you on here. Just DM your full name, number, postcode of the account and your DOB. (These details won’t be posted publicly) >Rich

  195. Moderator: Richard

    As long as roaming is activated on your account then you’re good to go, @Chris. :) You should get a text upon arrival telling you that you’re in a Feel at Home destination. If it’s not already set up, you can activate roaming on your account via My3 or if you’d like me to check for you, send over your full name, number, postcode registered to the account and your DOB. (I’ll remove these details before posting the comment on the blog) >Rich

  196. Moderator: Richard

    I’m afraid we’ve no news on this, @Jim. Always looking to add more destinations to Feel at Home though so I’ll pass on your feedback :) >Rich

  197. Moderator: Richard

    Perfect! :) Glad to hear you’re happy, @Scott. No excuses not to treat yourself to more time off at the house in France then :P >Rich

  198. Moderator: Richard

    Great news indeed, Anna :) I’m afraid we’ve no updates on that front at the moment though. >Rich

  199. Moderator: Richard

    Not at the moment I’m afraid, @Sajid. Plenty of other great destinations to Feel at Home at though! :) >Rich

  200. Moderator: Richard

    Perfect timing then, @Pascal. What weekend are you going? The new Feel at Home destinations are going live from July 1st :) >Rich

  201. Phil

    I use 1Gb 30 day internet SIM’s that I got from Currys. Will I be able to use these in a FAH country? Im getting different replies from staff in a 3 shop who dont seem to know either way!

    Otherwise should I get a 3Gb 3 month sim and activate it before 30 days before I leave (if that makes sense!)

  202. Chris

    Wow I’m off to the Republic of Ireland in two weeks, do I need to change the setting on my phone, or can I just use it as normal? Great to see France coming in will be able to post ski pics!

    Cheers

    Chris

  203. jim

    When are others euro countries ie spain .greece.turkey getting this service

  204. Scott

    Fantastic! We have a house in France and are always wary of using our 3 phones there and never use the net. This is terrific news!

  205. Anna

    Great news – looking forward to more being added. On another issue – any chance of getting visual voicemail any time soon?

  206. sajid malik

    No Spain…. How is it feel at home????

  207. Pascal

    You beauties! Was about to call about France. Off there for the weekend :) I’m a very happy customer x

  208. Moderator: Richard

    Hi @Antwan, our roaming partners in France are Bouygues and Free :) You can find all info on our roaming partners including Feel at Home destinations here. >Rich

  209. Antwan

    Which network (s?) are you roaming on in France ?

  210. Guillaume

    Great news for us French people living in London :) That plus the fact you’ll be supporting the LG G3 make me want to jump ship from EE to 3.

  211. Moderator: Richard

    We don’t want no trouble, @Stephen! :P I’ll pass this feedback on for you. We’re always looking to add more destinations to make Feel at Home even better. >Rich

  212. Moderator: Richard

    We love you too, @Josh. :p We’re always looking to add more destinations to Feel at Home so I’ll pass this feedback on for you. >Rich

  213. Moderator: Richard

    Preach it, @Karl! We always aim to please :) >Rich

  214. Moderator: Richard

    Glad you’re happy, @Jamie. Gives you an excuse to book more holidays now :) >Rich

  215. Moderator: Richard

    Hi @Tom, you can find all our roaming partners for these destinations here. :) >Rich

  216. Moderator: Richard

    It sure is, @Bill :) Pay as You Go plans are included for all our Feel at Home destinations. You can use your credit as normal over there or you can purchase one of our great add on’s. >Rich

  217. Moderator: Richard

    We aim to please, @Dave :) We’re always looking to add more destinations and improve Feel at Home. If it’s not added by the time you leave for your holiday, you could always check out our Euro Internet Passes :) >Rich

  218. Moderator: Richard

    I’m sorry you had trouble with Feel at Home, @Stuart. Unfortunately sometimes you can get multiple texts when travelling near the borders of Feel at Home destinations. The easiest way to check would be to look at which network you’re roaming on whenever you’re near the borders of an area. You can find out our roaming partners for specific destinations here. >Rich

  219. Stephen

    Oh Yippeee….. oh hang on “sacrebleu” What No Spain or Germany!

    But that’s, I guess its progress! Please have Spain “Tenerife” by December as thats when my holiday is :o) “or there will be “Trouble” ;o)

  220. Josh

    Love you guys for doing this, if you included Japan you would have pretty much all of my holiday destinations covered!

    Keep up the great work!

  221. Karl

    Well done 3….once again standing out from the rest and giving a great competitive service to your customers…

  222. Jamie Shaw

    Fantastic – this is one of the major reasons I swapped to three (the only shame is that it didn’t come earlier…

  223. Tom M Gould

    who are the preferred roaming partners in these countries?

  224. Bill

    Hi i have a 3 data pay as you go sim can i avail of this deal,and if so how do i go about it.

  225. Dave

    Great news, I hope Germany is on the list soon (not that I have a holiday there later this year or anything…)

  226. Stuart Andrew

    I found it difficult to know whether or not “feel at home” was in effect when travelling between Seattle and Vancouver. Sometimes I got multiple text messages telling me the rates other times not. In Victoria the Roger cell phone provider seemed to indicate I was at home saying dial 333 for info. Is there any simple way to check?

  227. trevor

    Why no Malta? I mean how many people goto Israel!

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