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All our phones come unlocked.

Bad news for phone unlocking shops up and down the country….

We all know the pain of being stuck with a phone that’s locked to a particular network. Do you stick with the network, which may or may not be right for you at that time? Or do you go through the sometimes painful process of getting your phone unlocked, not to mention stumping up around £15 for the privilege.

Or, you’re lucky enough to be given a decent hand-me-down phone, but there’s a problem, you have to take out a contract with whoever the phone is locked to. Or again, attempt to get it unlocked.

Which? understand this common bug bear and have launched a campaign to get all networks to sell their phones unlocked.

The thing is, we’ve already started doing it. We’re one step ahead of them, which is definitely a good place to be :-)

Every phone you buy from us now comes unlocked. Our Director of Customer Strategy, Danny Dixon said:

“We want our customers to have the best mobile experience. Unlocked phones give consumers a choice as to how to use what is on their handset. We’d rather focus on making the services we offer attractive and useful rather than limiting what our customers can do with their phones.

“We’re confident in our network and want to provide the best experience to those that purchase their device from us. We feel that this gives flexibility and choice in the hands of the customer, helps the environment, and it has been very well received by consumers across the board.”

We’re pretty confident you’ll have no reason to want to leave us when your contract’s up, but we don’t want to force your hand. Choice is good.

And if you have a current Three phone, you can get it unlocked, for free, here.

So, we’re sorry phone unlocking shops…

55 Responses to All our phones come unlocked.
  1. Doug

    Just an update for the 3 Mods, I eventually got my Unlock code with the further 5 days I mentioned earlier.
    Just an update to keep things right.

  2. Moderator: Claire

    @Mark Crawley – Hi, as long as you have followed the instructions this will be unlocked. Once you try a new SIM this will confirm it is fully unlocked. :)

  3. Mark Crawley

    Hi, I purchased my iPhone 5s last Sept from 3. I will be getting the iPhone 6 when it’s released and giving my current one to my Wife.
    I need to confirm that my phone is unlocked.
    I filled out the form online and followed the instructions.
    There was no carrier software update (16.1), according to the instructions my phone is already unlocked.
    Unfortunately I haven’t at this moment got a sim to try.
    Can you confirm that if I have the latest Carrier settings my phone is unlocked?

    Thanks

    Mark

  4. Moderator: Claire

    @Gary – Hi, have you contacted Samsung directly? The two PUK codes we gave you are the only PUKs we have from Samsung for your phone. You can call them on 0330 726 0003 to ask for more for your handset. Thanks.

  5. gary

    tried both codes ive been given and cant get either to work,waited for samsung to get in touch and they havent got back to me

  6. Moderator: Anne Marie

    @Lee – Most of our phones are unlocked if purchased this year but there may be some exceptions. You can unlock for free though http://bit.ly/1hxLMke

  7. lee

    I did try another network sim in the phone, and it was locked.
    I thought all phones were supposed to be unlocked if purchased this year?

  8. Moderator: Claire

    @Lewis Deane – Hi, we don’t have a way of fixing this. Have you tried contacting ZTE direct? Thanks.

  9. Moderator: Claire

    @Lee – Hi, have you used another network SIM in the handset? Have you requested an unlocking code for the handset? You can do this here. Thanks.

  10. Moderator: Claire

    @Kyrian – Hi, I’ve checked for you and data won’t work in Nigeria as we don’t have an agreement there. You can make calls and texts, there is more information here. Thanks.

  11. lee

    hello again,
    I posted a question and it has been removed?
    I got my new samsung S4 in June and it is locked.
    On the website it says
    Note: If you bought your device from us after 1 January 2014, you device will already be unlocked.
    Can you tell me why mine is locked please?

  12. lee

    Well I got my new samsung s4 in June, and have found out that it is locked! Can you tell me why that is?

  13. Lewis Deane

    Any chance of getting this old zte fixed – it says it’s Model: F866, I used to have the box but, somehow, I cracked the screen and lost the charger! I’ll send it you (if you understand me) for your museum – the Three Museum!

  14. Lewis Deane

    Dear Three,

    I’m very impressed! I’ve been with you from the very beginning – I still have my first ‘three’ 3g phone – an old zte flip phone with the screen cracked and no charger – from 2005 (?), I think – send me a charger!! – and, although, up here, in the sticks, your service has been variable, you have always been innovative. Back then your network was the fastest because only I used it! But I’ve stuck with you, through thick and thin, because you give the best tariffs for the cheapest price (I still have and use one of your old sims on WePay(?3Pay?) where I get 2 gig data for 5 quid! Shhh!). People have complained about your customer service, sometimes, but I never had an insurmountable problem. But this new move is just the cream I expected. All phones unlocked!! Wow. Such a handsome, brave move!,

    Yours etc

  15. Kyrian

    Hello

  16. Kyrian

    You can make calls with the local network but can’t access data on your phone cos the APN is locked to 3 network.The destination is Nigeria.
    Thanks

  17. Kyrian

    Hello,
    You haven’t responded to my question.Thanks

  18. Moderator: Claire

    @Kyrian – Hi, where in Africa are you going on holiday to? We can’t guarantee service in certain countries and can check for you. Thanks.

  19. Kyrian

    Hello,
    Can I use my unlocked 4g phone for internet while on holiday to Africa?cos the APN is usually locked to 3 network only that one can’t access local networks over there on three phone.I tried it last year but was told’sorry your phone is only locked to three internet’
    Thanks,
    Kyrian

  20. Moderator: Claire

    @Gary – Hi, the manufacturer gave us this code for your handset. When you place another network SIM in the handset and enter the code, what error message do you receive? Thanks.

  21. gary

    the code youve sent me is the same as one of the two ive already been given that doesnt work

  22. Moderator: Claire

    @Gary – Hi, I’ve emailed you the code to try. Can you let us know how you get on? Thanks.

  23. gary

    [removed by mod]

    ive been told there are 2 codes for my phone but both have been tried and neither work
    tried each code 3 times just to make sure i hadnt entered them wrong

  24. Moderator: Claire

    @Gary – Hi, can you confirm your full name, DOB, mobile and postcode? We won’t publish this and can check the account. Thanks.

  25. Moderator: Claire

    @Mike – Hi, have you been told why you need to fill in the form again? If you confirm your full name, DOB, mobile and postcode we can check this for you. We won’t publish these details. Thanks.

  26. gary

    the code i was sent doesnt work to unlock my phone

  27. gary

    did everything as requested sent imei number,received the code with instructions but it doent work

  28. Mike

    Well I have filled the on-line form out three times now, first time 20 days ago and still nothing!

    My step son is of to Spain with his school in a few days and we have no phone to give him as a spare as he had this one when I upgraded.

    I have been in the store and I have called customer services 3 times only to be told I have to fill out the online form!

    Mike

  29. Moderator: Claire

    @Doug – Hi, can you confirm your full name, DOB, mobile and postcode for us to check the accounts. We won’t publish these details but can check what is happening with this. Thanks.

  30. Doug

    Well I have filled the on-line form out twice now, first time 20 days ago, Text tells me my phone is already unlocked.

    Called 3 Customer services to advise them the Phone is still refusing both 02 and Vodafone sims that are working. Just want to make use of the HTC 8s we got from 3.

    Told by customer services that they will have to contact HTC as there is a problem, all information given a 30 minute call in total.
    What’s another 48hrs if I get the text with the unlock code!

    Get a text within 24 hrs. saying they need more info and to call back Customer services, which I do only to go through the same information I gave the guy less than 24 hrs. ago.
    Now told it could be upto 5 days !!!!

    I mean how difficult is it?
    As of right now we are looking at the 21st day since the form was correctly filled out. Please sort it out Three.
    We still have 2 monthly sim contracts in the family on other unlocked phones, don’t need an excuse to ditch them but this is getting hard to ignore.

    Please help!

  31. Moderator: Bernadette

    @Dee – Thanks for the fantastic feedback :) always puts a smile on my face reading it. Nice to see you are pleased with everything we are doing as well. Long may it continue! Hope you have a great weekend Dee :) >Bernie

  32. Dee

    Hi three

    Firstly that is great news that all three handsets will come unlocked and secondly i just want to say thankyou for improving your network and choices of handsets over the recent years and with the brilliant 4G sevice too.

    Keep up the hard work guys/gals

    Regards

    Dee

  33. Moderator: Pamela

    @TCK As far as we’re aware this won’t happen any more but, if for any reason it does, we’ll be happy to unlock it free of charge. Thanks, Pamela

  34. Moderator: Pamela

    @Aaron – What model are you using Aaron? Thanks, Pamela

  35. Nathan Ellis

    I got my phone unlocked at the beginning of November 2013 and paid £15, can I get a refund?

  36. tonylambu

    As per usual three are way ahead of the competitors. Three really does make a conscious effort to champion the consumer. Keep it up

  37. Moderator: Richard

    Do you get an error message when you put a different network’s SIM into the phone, @June? If so, then I’m afraid it’s not unlocked. Fear not though! We’ll unlock it completely free of charge :) More info here. >Rich

  38. TCK

    Hi Just told the Apple store about this when discussing price-matching a sim-free iPhone. They were very surprised that Three were offering factory unlocked handsets and suggested that I check that they don’t lock to the first network used.

    Could you advise. Many thanks.

  39. Aaron

    How do I log out of Three inTouch on iPhone? I can’t find the ‘power symbol’ to disconnect from the app as mentioned on your support website.

  40. June

    I have a xperia j phone can you tell me if that is unlocked as I was told it’s not

  41. Josh

    @Chris Savage EE have Northern Ireland covered by 4G 69%. Can’t complain, love it

  42. Moderator: Claire

    @Ken aykes – Hi, if you submit a request before 5pm this should go through for next day. We will send a text confirming. Thanks.

  43. Moderator: Claire

    @Carlos – Hi, we won’t be able to refund any unlock requests made before November 2013. Do you remember when you did this? Thanks.

  44. Carlos

    I had to pay £15 last year to have My 3 handset from 3 to get it unlocked .

  45. Ken aykes

    I’ve just entered my details roughly how long will it take to unlock my sim? Tia

  46. Moderator: Claire

    @Dwain – Hi, when did you unlock your phone? Thanks.

  47. Moderator: Claire

    @Chris Savage – Hi, we don’t have any more information on this at present.

  48. Moderator: Claire

    @David – Hi, as long as your the account holder we can unlock your phone for free. We are able to check previous phones you had on the contract. :)

  49. Dwain

    Does this mean I get the money back that I gave three to unlock my phone

  50. AJE

    Wow! I have to say that is pretty impressive. Well done Three!!

  51. Chris Savage

    When will 4g come to Northern Ireland? O2 have 4g up and running here but nothing from 3. Maybe you could use some of the £123 million profit you made in the first half of this year to speed up your 4g network rollout!

  52. David

    Can you please clarify “current Three phone”. Does this need to be a phone supplied by you as part of a current contract, or does it include previous phones (supplied by you) but now out of contract/superseded by SIM only plans, for example? I think it is likely you are offering to unlock all devices currently locked to 3, as that would fulfil your objectives for consumer choice, but I didn’t think it was 100% clear so thought best to check.

  53. Moderator: Claire

    @Stuart Ashton – Hi, yes :)

  54. Stuart ashton

    Does this mean my new iphone 5s is also unlocked?

  55. Danny

    It took me 28 working days (6 real weeks) to get my handset on T-Mobile unlocked. And that was only after nagging. Came to three and for the first time in 20 years I am actually happy with my mobile network.

    Unlimited data. I dont use massive amounts. One month its 700mb, the next it was 3GB but what I dont want is to suddenly receive a massive bill because my phone decided to pickup some big emails or because I wanted to go on a Spotify bender. I like not having too worry.

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