All our phones come unlocked.

Bad news for phone unlocking shops up and down the country….

We all know the pain of being stuck with a phone that’s locked to a particular network. Do you stick with the network, which may or may not be right for you at that time? Or do you go through the sometimes painful process of getting your phone unlocked, not to mention stumping up around £15 for the privilege.

Or, you’re lucky enough to be given a decent hand-me-down phone, but there’s a problem, you have to take out a contract with whoever the phone is locked to. Or again, attempt to get it unlocked.

Which? understand this common bug bear and have launched a campaign to get all networks to sell their phones unlocked.

The thing is, we’ve already started doing it. We’re one step ahead of them, which is definitely a good place to be 🙂

Every phone you buy from us now comes unlocked. Our Director of Customer Strategy, Danny Dixon said:

“We want our customers to have the best mobile experience. Unlocked phones give consumers a choice as to how to use what is on their handset. We’d rather focus on making the services we offer attractive and useful rather than limiting what our customers can do with their phones.

“We’re confident in our network and want to provide the best experience to those that purchase their device from us. We feel that this gives flexibility and choice in the hands of the customer, helps the environment, and it has been very well received by consumers across the board.”

We’re pretty confident you’ll have no reason to want to leave us when your contract’s up, but we don’t want to force your hand. Choice is good.

And if you have a current Three phone, you can get it unlocked, for free, here.

So, we’re sorry phone unlocking shops…

479 Responses to All our phones come unlocked.
  1. Moderator: David

    Hi @Liam, sorry to hear you’re unable to use another networks SIM card in your phone 🙁 We appreciate how frustrating this will be. If we’ve confirmed that the phone should be unlocked already but you’re still getting the same error, we’ll need to take a look into your account to get this resolved. Please join us on webchat at the following link and we’ll ensure your phone is unlocked as soon as possible – Webchat is available from 8am to 9pm on weekdays, and 9am to 8pm at the weekend. Alternatively, if you pop your details into our support form, one of our team will get back to you by email as soon as possible – Rest assured, we’ll have your phone unlocked as soon as possible. Thanks, David

  2. Moderator: David

    Hi @Liam, sorry to hear you’re unable to use another networks SIM card in your phone 🙁 We appreciate how frustrating this will be. If we’ve confirmed that the phone should be unlocked already but you’re still getting the same error, we’ll need to take a look into your account to get this resolved. Please join us on webchat at the following link and we’ll ensure your phone is unlocked as soon as possible – Webchat is available from 8am to 9pm on weekdays, and 9am to 8pm at the weekend. Alternatively, if you pop your details into our support form, one of our team will get back to you by email as soon as possible – Rest assured, we’ll have your phone unlocked as soon as possible. Thanks, David

  3. Liam O'Brien

    Can someone get back to me please. I have filled out the form and was on the phone for an hour and 14 mins. Can my phone please be unlocked to use on another network.

  4. Liam O'Brien

    Hi, Same thing for me. Sim not supported. I filled out the online form and got a text saying that it’s already unlocked.

  5. Moderator: Danielle

    @Andrew Kelly – Sorry to hear your phone is showing no SIM when your girlfriend puts her SIM in. We can understand that’s not ideal especially when you were advised on a message that your phone was already unlocked. If the phone is running iOS7 or above, you can connect to iTunes and do a restore of your device to unlock it. You may want to back up your content before doing this, as restoring your device will delete all its data. Let us know if this works. Thanks >Danielle

  6. Andrew Kelly

    I have a contract iphone 6 but my girlfriend wants to use it on o2 but says no sim. Have tried the unlock form but got got message that the phone was unlocked. Amy advice.

  7. Moderator: Susan

    @Cliff Swailes Hi Cliff, we’re sorry to hear you’re having difficulty getting your phone unlocked and we totally understand why this must be frustrating for you. We don’t want you feeling let down though. Can you tell us what happened over the phone when you called us? Thanks >Suzi

  8. Cliff Swailes

    I have spent hours on the phone with Three to no avail, and completed the online form for unlocking, waited 7 days and still no unlock code. So much for the statement above which reads “We want our customers to have the best mobile experience”
    It shouldn’t be this difficult.

  9. Amarpal Virdee

    Thank you Claire. Maddie’s post was invaluable….I kept being told the phone was unlocked but it wasn’t…..I referenced this blog, it got escalated to the unlock team and it is now unlocked.

    So my issue is sorted – thanks again

  10. Moderator: Claire

    @Amarpal Virdee – Hi, can you join us on webchat here and we’ll check this for you? Thanks.

  11. Amarpal Virdee

    Maddie Thiele – thank you so much for sharing

    OMG – Have the exact same issue – please can someone from the Three team help me in the way you helped Maddie

    Have an iphone 7 with the same issue

  12. Maddie Thiele

    I can finally say that my phone is now unlocked! After sending an email, filling out 2 unlock forms, and speaking with 4 people on live chat, the last one being escalated to a Customer Relations member, my case was forwarded onto the unlocking team to be manually unlocked. Each time before that I had received text messages/emails saying that the phone was already unlocked. They must have just checked the IMEI or something. (Not sure how it works exactly).
    To anyone else experiencing this problem, keep asking to have the phone ‘manually’ unlocked. It will eventually work. Then you’ll just have to put in the new sim card and connect to iTunes.

  13. Moderator: Stephie

    @Maddie Thiele – We’re sorry to hear you’re still experiencing this issue unlocking your phone Maddie, we can imagine this must be frustrating. We’d like to investigate this further for you, so that we can do that could you please join us on webchat any time between 8am – 9pm Monday to Friday and 9am – 8pm at the weekends using this link:

  14. Maddie Thiele

    Yes I have, I have restored my iPhone 4 times now. I have followed every set of instructions I have found on the internet and still nothing has worked. I have also contacted the ‘backend team’ directly, after receiving advice from a customer service rep on live chat, only to be told that the phone is already unlocked. The customer service rep on live chat seemed to know what the problem was, but the backend team did not. The phone is definitely not unlocked, but I keep being told that it is. The message I keep receiving is this:
    “The SIM card inserted in this iPhone does not appear to be supported.
    The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.”
    Please continue to follow this issue up as I am still going around in circles and being told that there is no issue, when there clearly is.
    Thanks in advance.

  15. Moderator: Claire

    @Maddie Thiele – Hi, have you followed these steps?

  16. Maddie Thiele

    I bought an iPhone 6s Plus from Carphone Warehouse and bought a pay as you go sim from 3 so that I can use the phone abroad. I am currently in Turkey and have just bought a Turkish sim which I cannot use as the phone is locked to 3. I spoke with someone on Webchat who told me to do a factory reset, which I have done, but to no avail. I filled out the form and all I have received from 3 is a text message telling me that my phone is already unlocked. I will try another factory reset, but this process has already taken over a week and I would really like an answer ASAP.
    Thank you in advance.

  17. Moderator: Claire

    @Nicholas Aleksander – Hi, have you tried a Three SIM in the phone for the unlocking process? We can unlock phones if you have a Three account. Alternatively, can you ask the previous account holder to contact us to get this unlocked?

  18. Nicholas Aleksander

    PS. Of course, Imfilled in the form and gave the IMEI number of the phone – but just got the stock reply to connect the iPhone toniTunes without a SIM – but iTunes then complains that the phone doesn’t have a SIM! Am going around in circles here.

  19. Nicholas Aleksander

    I am experiencing the Sam frustration as @Alex Colston. My iPhone 5s remains locked to the 3 SIM. If I try to connect to iTunes without any SIM it complains that there is no SIM in the phone. If I install a non-3 SIM, iTunes tells me that the phone is locked to another network. Multiple resets and restores make no difference.

  20. Moderator: Danielle

    @Alex Colston – Thanks for letting us know that your phone is working with other SIM’s now 🙂 We’re really glad to hear that. Please don’t hesitate to get back in touch should you need anything further. -Danielle

  21. Alex Colston

    Thank you for your help, I finally got a text saying phone is unlocked and to plug into iTunes, it now works with other SIMs.

  22. Moderator: Claire

    @Alex Colston – Hi, can you join us on webchat here and we’ll look into this further? Thanks.

  23. Alex Colston


    I have tried four restores and nothing works, I filled in the form previously but they then texted me and told me to call them, where they just told me to restore the phone again. I am going round in circles on this.

  24. Moderator: Claire

    @Gale Gardner – Hi, you can fill in this form to get the device unlocked. You can find the IMEI number under the battery usually on a white sticker. Let us know how you get on. Thanks.

  25. gale gardner

    If all the phones are unlocked how come mine won’t let me use a different sim. I bought it in 2014 and I was told it was unlocked. it won’t unlock.

  26. Moderator: Charley

    @Alex Colston – Hi Alex, we’re sorry to hear you’re having trouble unlocking your iPhone. Have you tried the steps suggested by Apple here. If this hasn’t worked, please fill in our unlock form here.

  27. Alex Colston

    Can someone help me on the unlock that is not working by restoring my phone? I have just signed up to another 12 month sim only with 3 but sometimes (as is the case now) need to use my phone abroad where Feel at Home does not apply.

  28. Moderator: Chris

    @Alex Colston – We’d recommend backing up your details to iTunes/iCloud and then performing a full factory reset and restoring from your back up after this. Can you try this and let us know how you get on?

  29. Alex Colston

    Thanks for earlier response. Do I need to wipe phone then restore because just doing a restore did not work, it restored but still told me the sim was not allowed?

  30. Moderator: Claire

    @Alex Colston – Hi, you can connect to iTunes and do a restore of your device to unlock it. You may want to back up your content before doing this, as restoring your device will delete all its data. Thanks.

  31. Alex Colston

    I bought an iPhone 7 sim free from Carphone and it locked to 3 when I put my SIM card in it. I thought I could ask you to unlock it but I filled in the form and nothing has happened.

  32. Moderator: Nicki

    @Simranjeet Singh – Hi, all of our phones since 2014 are unlocked. If you have an older phone you can find more info on unlocking your phone here.

  33. Simranjeet Singh

    my indian sim card is not supported by iphone 6s plus. pls tell me the way to unlock my phone by country lock

  34. Moderator: Danielle

    @Paul – Hey Paul, as long as your phone is unlocked, you should be able to use another network SIM in your phone. 🙂 >Danielle

  35. Paul

    Can I put an Italian sim-card ( into a three phone?

  36. Moderator: Susan

    @Oliver – Hi Oliver, thanks for posting. We’re really happy to hear that you’ve joined the Three party with a shiny new Note 7. It’s a great looking phone and we can see how much you’re looking forward to using it. Great news! All of our phones come unlocked so you’ll be able to use your EE SIM in it until your allowance is used up. Your Note 7 won’t lock to it 🙂 Hope this helps. Have a fantastic time camping! Thanks >Suzi

  37. Oliver

    Hi, I have just got a Samsung Galexy Note 7 on a contract with Three but I am scared to use it as I inteded, here is why…

    I have given notice to EE, however, I want to continue to use my EE sim card untill my final allouences end and then switch to the Three sim; I have more data on the EE one which I dont normally use but am going camping this weekend and as i have paid for it i may as well use it. I have heard that if I put my EE sim card into the phone, the phone will lock to EE so that when the time comes to use my Three sim the phone wont work and I will have to pay EE to unlock it.

    Is this true or are your phones perminantly unlocked?

    Could I, as a hypothetical example, switch the sim card between two from different carriers at any time without fear of locking the device?

    I do hope for a speedy reply, I want to use my new phone.


  38. Andy Maidens

    Just to say thank you for pointing me to the live chat team. I was told that I would be sorted out by Tuesday when in actual fact I received our unlock codes yesterday and unlocked the 2 s4 mini’skirt this morning without a hitch.

    Cheers Andy

  39. Moderator: Madeline

    @Andy Maidens Hi Andy, I’m really sorry to hear you’re experiencing issues unlocking your phone. I can understand how frustrating this must be for you, especially because this has been going on for a long period of time. Can you please follow the link to speak to us on webchat? We’ll be available from 9am tomorrow.

  40. Andy Maidens

    I have been going round in circles trying to unlock 2 S4 mini’s that I took out on contract August 2014. I fill the forms in they are accepted, 4 days later I get a text saying they need more information and to phone 333. I phoned them did all the button pressing recieve another text as they need more information. What other information can they need???? I gave Name, Phone number, DOB,IMEI number.. only thing I missed off was my shoe size.

    A very unhappy bunny

    Thanks in advance though.

  41. Steff E

    @Dean – Good news Dean, it comes unlocked for all networks worldwide 🙂 This is except for iPhones as they lock to the first network that’s inserted. You can find out more information on this and unlocking in general here. Let us know if you have any further questions.

  42. Dean

    Does this mean that my phone is unlocked for all networks worldwide or just UK networks?

  43. Moderator: Danielle

    @Christine Rookes – Hi Christine, I’m afraid that because the phone was initially bought on our network, it has been updated with the Three software to be used on our network. I’m afraid there’s no way to remove the Three branding from the phone however you’ll have access to all of the Three firmware updates for this. Again, unfortunately, there’s no way to remove the games either as they’re part of the initial firmware update from us. >Danielle

  44. Christine Rookes

    Help appreciated. I inherited an S2 that originally was on three. Another provider suited us better, however event though we factory reset the phone it still seems to retain some ‘three’ settings as on start up is shows Three, also we cant update the phone as it tries to go via three, plus some of the three only applications remain and we can’t remove them. eg monopoly etc…

  45. Moderator: Danielle

    @Packet – Hey there, are you looking to have your phone unlocked from us? Did you initially buy the phone from our network? >Danielle

  46. Packet

    This is useless to me. I don’t have a 3 sim to put in the nokia 6120c. I cannot get it unlocked from the 3 network and live in the USA far away from their network.

  47. Daniel

    The fact that ALL of your phones come unlocked is doing great for this all industry. But…thats not the reason i’m commenting, i wanted to say – WOW on the short gif you added inside the post (the one with the store door opens), very nice!

  48. Moderator: Lucy

    @Robert – Hmm, that does seem strange Robert :/ Which phone is it that you’re using at the moment? Have you ever used it with a Three SIM at all?

  49. Moderator: Lucy

    @Evelina – I’m very sorry for the spelling mistake Evelina, this was a genuine error on our part and wasn’t meant to cause any further upset.

    I’m sorry to hear that the most recent unlock code that you’ve received from us hasn’t worked either, was my colleague from our Customer Service team able to offer you any insight as to why this might have happened? If not, we’d really like to have a closer look into this as we’d like to do everything we can to get this sorted out for you. I know its not the best experience to have to pay to have your phone unlocked so, we’d like to try and avoid you having to do this if possible.

    Were you able to speak with us using our webchat service at all? The team will be available again from 8am tomorrow morning and will be more than happy to investigate this further for you. You can get in touch with them here.

  50. Evelina

    You can’t even spell my name right.

    I am disappointed and will NEVER use 3 service again.
    Just today I received a call from the customer service and all they could do was to offer me another code which didn’t work, or to go to the local shop and pay to have the phone unlocked.
    Now, as I was fooled in the Carlisle shop and given the locked phone which was supposed to be unlocked, why – WHY ? – should I pay when it was 3 who didn’t even bother to inform me about the phone being locked in the first place.

    Your company should be ashamed. And I am angry because there is nothing I can do to solve this. Your computer genius team are smart enough to lock the phone, however they can’t do what the people can do in those dodgy ”unlock the phone” shops.

    Thank you for causing me unnecessary expenses and wasting my time.

  51. Robert Southworth

    I have bought a sim free phone from your shop yet the voicemail settings will not let me change the service centre number. I can access my voicemail by dialling it but all of my alerts are locked to your three voicemail number. The provider in with cannot understand or figure out why it won’t change.

  52. Moderator: Chris

    @Evalina – I’m sorry to hear that you’ve been unable to unlock your phone, Evalina 🙁 Can you get in touch with us over webchat from 8am tomorrow so that we can look into this for you?

  53. Evelina

    I need to unlock my Nokia phone. Unfortunately I failed to enter the code correctly and now the code given by Three doesn’t work. However I have just found out that the phone I bought in 02/2014 was supposed to be unlocked already, but it wasn’t, I wasn’t even informed about any of this in the Carlisle shop. How disappointing is that! I’ve wasted enough time on this already. How can I get my phone unlocked now?

  54. Moderator: Stephie

    @Dale King – Hi Dale, we’re sorry to hear you’re disappointed with the upgrade offers that were given, we know how frustrating this must be. Could you specify what deal you were looking at on our website? We do sometimes have online upgrade deals which aren’t available over the phone. If you give us some more info, we’ll be able to check this for you. Thanks.

  55. Dale King

    Hi I have 2 sim only contracts that are eligible for upgrade and a Samsung S6 edge on contract. I rang to try to up grade one of the sim only deals to an Iphone SE but the only deals I was offered were more expensive than you advertise on your web site. when I asked why, I was told this is a new phone we do not have any deals on it yet. This did not explain why an existing customer should pay more than a new one, It is not a good way to keep customers , when i told the lady how much Tesco mobile would do the phone fro she replied that’s a good deal. This sound like she was telling me to take my custom else where.

  56. Moderator: Claire

    @Ray Anderson – Hi Ray, we can check this if you speak to us via our webchat link here. Thanks.

  57. Ray Anderson

    you continually state that phones supplied after January 2014 are unlocked. However my son renewed his contract with u having started it in April 2014 until 2016. He passed his old phone to me which u claim should not be locked, but it is. He applied by following ur instructions and we are now in the eighth day and I am still without a phone. imei [removed by mod]

  58. Moderator: Richard

    Hi Cheyenne, we’re happy to help 🙂 Depending on when you took the contract out for the iPhone 5c, it may be unlocked already. If you let me know the start date of your contract then I can find out for you. Alternatively, if you have access to a nano SIM from a different network then you could try this in your iPhone. If it prompts you for a network unlock code then the phone must be locked, if it works as normal then it’s unlocked 🙂

    Hope that helps, let me know if you have any other questions! >Rich

  59. Cheyenne treloar

    Hi there I am thinking of selling my iPhone 5c I’ll be taking the sims but it’s on contract and I have a women interested in buying it and she was just wording if it unlocked or not and I wouldn’t have a clue .can anyone help me please

  60. Moderator: Danielle

    @Ga – Hi there, what phone did you upgrade to? As we advise on our website, all devices bought after 1 January 2014 will already be unlocked. >Danielle

  61. Ga

    Hi, I’ve just upgraded my contract but I’ve decided to sell my new phone, will it definitely be unlocked? You wouldn’t lie, would you? Cheers!

  62. Moderator: Madeline

    @Brian McEnroy I’m really sorry to hear you haven’t received an unlock code yet, Brian. Our customer services team received your email; however, we’d like to look into this for you. Can you please fill in our support form? This can be found here

  63. Brian McEnroy

    I received a reply to an unlocking request more than 7 days ago. I have not received the code yet – here is the tracking number A00011023223-00032718240

  64. Moderator: Susan

    @Karl Harris – Sorry to hear about the inconvenience that’s been caused by having these numbers on your phone. These numbers come with the phone when you take out your contract with us and are there in case you need to get in touch with us in a hurry, so there’s no way to delete them. We’ll pass on your feedback though so it can be taken into consideration for future updates. Thanks for posting 🙂

  65. Karl Harris

    I have recently switched to Three on PAYG.
    I have several Three numbers on my sim that are locked so I can’t delete them – one is Three directory enquiries. I’ve already called this number in error. I don’t want to waste money on needless calls.
    Any idea how I can delete these locked numbers ?

  66. Moderator: David

    Hi @Ray, sorry to hear you haven’t had a response after submitting our unlocking form 🙁 I appreciate how frustrating this will be. If you could please submit our support form, I’ll take a look into your account and see what needs to be done to have your iPad unlocked – Thanks, David

  67. Ray Humphrey

    Hi. This an update to my previous posts. I filled in an unlock request form 7 days ago for my iPad and I haven’t heard anything at all. Can you assist please?

  68. Moderator: Rory

    @Ray Humphrey – Hi Ray, thanks for taking the time to get in touch. Your PAYG SIM card should already be active, so you shouldn’t need to activate the SIM online. You’ll know if the SIM is active as you’ll see a network connection with the Three logo displayed on your iPad. You don’t need to register for a My3 account to request the unlock for your iPad, all you need to do is fill out our unlocking form using the following link – If you have any problems please let me know and I’ll help in any way that I can. >Rory

  69. Ray Humphrey

    Hi. I have just received a Pay As You Go Sim with the intention to unlock my iPad. I have put it in the Ipad. However, I cannot register this SIM card on your site . Do I need to register the new SIM card number in order to start the unlocking process. Do I need to buy some credit to make this happen? Thanks, Ray

  70. Moderator: Rory

    @Kim Bowden – Hi Kim, I’m sorry to hear that you’ve still not received your unlocking code. When you complete the unlocking form on our website, we advise to allow up to 7 working days for your unlocking code to be sent to you. If you haven’t received the code by this Friday, please get back in touch and we’ll be able to check this out for you. >Rory

  71. Kim Bowden

    Hello I filled out your online form last Friday to get my Samsung galaxy note 3 unlocked,but I haven’t heard anything back from you. How long should I expect to wait to get unlocking code please?

  72. Ray Humphrey

    Thank you David for clarifying that. I will get another Three Pay As You Go SIM and use that. Ray

  73. Moderator: David

    Hi @Ray, as we have different types of SIM cards for iPads/tablets than we do for phones, I don’t think submitting a request to unlock the iPad using your existing SIM cards details would be successful I’m afraid. If you are to submit the request, I can confirm it would need to be submitted using your details. In regards to the original SIM and mobile broadband number, you’re exactly right, we would need more details than you have access to I believe. With this in mind, my best advice would be to submit the unlock request using the details of a new Pay As You Go SIM card, and we’ll take care of having it unlocked as soon as possible. Please let me know if you have any further questions. Thanks, David

  74. Ray Humphrey

    Hi David. Thank you for your reply. I do have a Three pay as you go sim which I use in my main phone. Can I temporarily pop that in the iPad and initiate the unlock process? Or would it be easier to get another Three SIM? Whichever one I did would it just be my details etc that I put in the form although I wasn’t the original owner.
    As an aside I do have the original SIM and Mobile Broadband number that came with the iPad, but I guess that wouldn’t help because I don’t have the original owner details apart from his name. Hope that makes sense, but your guidance would be appreciated. Thanks, Ray.

  75. Moderator: David

    Hi @Ray, sorry to hear you’re having difficulty getting your iPad unlocked 🙁 I appreciate how frustrating this will be. To resolve this, we’d need the details of the Three SIM card being used with the iPad. This can be done by having the original owner complete our support form ( using the details of their Three SIM card, or if you pick up a Three Pay As You Go SIM we can use this to unlock it. All the details you should need to have the iPad unlocked can be found here, However, please let me know if you have any further questions. Thanks, David

  76. Ray Humphrey

    Hi. I’m struggling to get an iPad 3 unlocked from 3. I bought this (legitimately) 3 weeks ago and the former, original owner filled in an unlock form on Three’s website over a week and a half ago. He hasn’t heard anything and neither have I. What can I do to have this successfully unlocked?

  77. Moderator: JohnPaul

    @Rajib – I’m sorry to hear that these steps never resolved the issue for you, Rajib 🙁 I appreciate this isn’t ideal and will be happy to look into this for you further. I’ll need you to fill in this form. This will give us access to your account where we can escalate this to one of our technical teams to chase this up for you. Once we do that, it shouldn’t take too long to fix this for you. Hope to hear from you soon.

  78. Rajib

    I did this many time, this is iphone6s which get locked with first sim you insert ,this phone comes with O2 bundled with monthly contract ,but while activating I put three SIM, as no from CPW told the me secret of first sim lock.
    when I put the 3 network sim it locked with 3 , now I cannot use it my O2′ Apple executive did all tests with screen sharing and confirmed its locked with three network
    The procedure you said is not working, I cant see the network setting popup.

  79. Moderator: Madeline

    @Ness I’m really sorry to hear you’ve had such a poor experience when trying to unlock your phone. I understand how frustrating this must be for you. What phone are you using? When you’ve filled in the forms to unlock your phone, have you received a text message informing you that we’ll need more information from you? Once you’ve responded, I’ll do everything I can to help you.

  80. Moderator: Madeline

    @Rajib Banerjee I’m sorry to hear your phone is now locked to our network, Rajib. As you’re using an iPhone, you can unlock it by removing your Three SIM card then connecting your device to a computer running iTunes. You’ll then receive an option to update your network settings. Upon acceptance of the network settings, your Apple device will be unlocked from our network. Please let us know how you get on. Thanks >Madeline

  81. Rajib Banerjee

    I bought my iphone 6s from CPW on Friday and while activating the I put my 3 p&g sim (am holding this 3 p&g sim for more the 6 years. Now this SIM locked my Iphone, today I received a message saying ” your phone is already unlocked, please use non-3 sim, which I did , but it’s Still saying its locked with 3 network.
    Can any one please help

  82. Ness

    Sorry, I just feel this is utter rubbish
    I got my phone in June 2014. The phone is locked, still.
    I have tried repeatedly to get the phone unlocked using the online forms and have got nowhere.
    I even tried to take it into a store but got told they wouldn’t do it in store, I had to fill in an online form.
    So around and around in circles…..

  83. Moderator: JohnPaul

    @Katie – Sorry to hear that you’re having issues with your S3, Katie 🙁 That’s not good. Have you recently purchased the phone? Where did you purchase it from? Is this a recent issue or has this happened before? Once I know a bit more, I’ll see if I can help resolve this for you. Thanks

  84. katie

    my samsung galexy s3 is askin 4 sim network unlock pin

  85. Moderator: Madeline

    Hi @Taymar iD mobile have their own customer services, therefore you’ll need to contact them directly. You can find their contact details here

  86. Taymar

    Hello, I’m having real difficulty unlocking a phone one iD mobile, I’m aware that it is a sub-company of 3 and was wondering how i got about unlocking it?

  87. Moderator: Chris

    @Viktoria – That must be really disappointing, I’m sorry to hear that’s happened 🙁 It sounds like you might have got a faulty SIM card there. Unfortunately these things do happen sometimes, but we’re more than happy to help you get back up and running as the last thing we want is for you to be left without service. The quickest way to get this sorted would be to pop into the Three store so that they can give you a new then and there, but if you don’t mind waiting just fill in our support form and I’ll arrange to have a replacement sent out to you within 3-5 working days by Royal Mail –

  88. Viktorija

    i went to 3 store and I have got a new card to fit Iphone 5 yesterday and the person helping me said it shouldnt take more than few minutes to work..So on my way home i have noticed that my old card stopped working that was still in Samsung galaxy.And once i have put the new card in iphone it just popped up with this text leaving me with no network at all.

    “The SIM card inserted in this iPhone does not appear to be supported.
    The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.

    I phone is 100% unlocked and was used with other cards before.I have restored iphone to original settings and its still saying the same thing leaving me with no number and people not being able to contact me as both cards are not working now.
    What is the quickest solution to this? going back to 3 store again?

    Thank you

  89. Steff E

    @Marius – Hi Marius, I’m sorry to hear you’re having issues with your SIM. I’d like to take a closer look into your issue and try and find out what’s going. Please can you fill in our support form and we’ll get in touch with you by email? Thanks

  90. marius

    6 months aho i bought an iphone 6 from a person who han contract with tree, one month ago i asked thee to unlock my phone, and they did, saturday i made a monthly contract with three for 1 year, i changed the sim but i am using my old number, today my phone shows no network but sim works in other phone, and my phone works with EE sim, what is happening?

  91. Moderator: Danielle

    @Alistair – Sorry to hear you’re having trouble with this, Alistair. Did you get the phone from us directly or did you buy this SIM free elsewhere? If you fill in our support form here:, we’ll be able to have a look into this further from your account. >Danielle

  92. Moderator: Danielle

    @Matt – Providing your phone is unlocked, you’ll be able to use another network SIM in the phone. I’m afraid we won’t be able to provide you with another network’s SIM though. >Danielle

  93. Alistair


    I’m having the same problem as Matt, SIM-free iPhone that has become locked to Three. I’ve tried the online unlock form and when restoring with a Three SIM I get the option to update carrier settings. Unfortunately accepting this update does not unlock the phone as I still can’t use a Vodafone SIM in it.

  94. Matt

    If I buy a 3 handset and then put an iD sim card in (which is provided by three) will this work?

  95. Moderator: Rory

    @Matt – That’s a strange one 🙁 I’d like to have our unlocking team check this out for you, so we can help get this sorted. Can you please fill out our support form, so we can discuss your account over email? – >Rory

  96. Matt

    p.s i dont get the carrier update settings pop-up if i restore with a sim that is not three

  97. Matt

    I’ve tried both methods:
    1. restoring with three sim, accept carrier, set up the iphone, then change sim (get sim not accepted due to activation policy/contact 3)

    2. restore with vodafone sim with itunes, itunes then says “the sim card inserted in this iphone does not appear to be supported” . if i ignore itunes, set up iphone by hand, join wifi, i get “sim not valid”

    thank you

  98. Moderator: Rory

    @Matt – Hi, When you accepted the new carrier settings, did you have a different network SIM card in the phone? If the Three SIM is still inserted, this can cause the phone to lock to Three again. >Rory

  99. Matt


    Thank you for your reply. I followed these steps, had the pop-up to accept the new carrier settings which I clicked update.

    Whenever I put a EE/Vodafone sim into the iPhone both iTunes and the phone say that the phone is locked and other sims can’t be used.

  100. Moderator: Rory

    @Matt – Hi, I’m sorry to hear that you’ve been having issues with your new iPhone 6S. A SIM free iPhone will lock lock to the first SIM card that is inserted into the device, however there is a process that can be used to restore the phone back to being fully unlocked. To enable the use of other network SIM cards, the phone needs to be connected to a computer running iTunes. Once this has been done, the phone needs to be updated and then restored using iTunes, after which there will be an option to update the network settings. Upon acceptance of the network settings, the phone will be able to accept SIM cards from any network. Can you please let me know how you get on? >Rory

  101. Matt

    Went into three shop in Derby, was told that inputting a PAYG sim into my new iphone 6S (from CPW) would lock the phone to three. Then, when activated over WiFi, the phone would be unlocked to use on any network.

    Phone is now locked to three, restore does nothing.

  102. Moderator: Stephie

    @Prasad Bandaru – Hi Prasad, yes this will automatically lock to our network if you input a Three SIM in to your iPhone. However, this will be unlocked as soon as you activate it over Wi-Fi or connect it to iTunes on your computer.
    If your device is running iOS7 or above, you can connect to iTunes and do a restore of your device to unlock it. You may want to back up your content before doing this, as restoring your device will delete all its data. I hope this info helps 🙂

  103. Prasad Bandaru

    I have sim only pay monthly contract. We bought iphone6s on Vodafone contract recently but not put Vodafone sim in yet. If we put the three sim in will the phone be locked to three? and will I able be able to unlock to use the phone on other networks ?
    Many thanks

  104. Moderator: Richard

    I’m sorry you’re still having issues unlocking your phone after filling in our unlocking form, @Sid. That’s never ideal. I’m also sorry that you haven’t yet had a response after contacting us. Are you able to fill in our support form here? This way we can check to make sure we’ve received your unlocking form and get to the bottom of things for you. >Rich

  105. sid

    Hi Danielle
    ive tired restoring etc and still when i try a non-three network sim, message im getting sim invalid. I have even fill in unlocking request form. No reply back or email from three. Could you please help


  106. Steff E

    @Martin – Hi Martin, I hope you’re enjoying your time in Canada!

    I’m really sorry but it seems you were given incorrect information. You can use your Three allowances in Canada for as long as you want. However you will be subject to roaming charges, you can view the roaming charges for there here.

    If your phone is unlocked you should be able to use any network SIM, whether from the UK or abroad. However, what may be stopping you fromm using a Canadian SIM is if the network is using a different frequency band than that of which your HTC Desire Eye was created for. You can check if your phone is compatible with a Canadian SIM by heading over to this website. Once there enter your phone’s details and select the Canadian network you want to use. It will then show you if your phone is compatible with it. Let us know how you get on.

  107. Martin


    I have recently moved to Canada. Upon asking 4 different people at 3, two in the store and two on the phone, I was told I could use my 3 contract for 90 days here. That was not the case and it quickly added a £22 bill on top of my monthly contract charges. I have now taken my 3 sim out and I am using my device where I can with WiFi. I am here for longer than 90 days so whatever happens I have to get a local phone. I have been to two different providers in Canada with my 3 phone. The first sim couldnt pick up their network and could only find the “visitor network”. The second companies sim picked up the network but was unable to make calls. Both companies said it was because my phone was not unlocked internationally. I have a HTC Desire EYE which is about a year old. Its an awesome phone and very high spec. I want to keep using it in Canada but it looks like I am going to have to buy a local, not so high spec phone.

    Could you advise on whether 3 phones are unlocked internationally or whether they are only unlocked for UK providers?


  108. Moderator: Danielle

    @sid – Hi Sid, if your phone is running iOS7 or above, you can connect to iTunes and do a restore of your device to unlock it. You may want to back up your content before doing this, as restoring your device will delete all its data. When you’ve completed this restore, you just pop the new network SIM into your phone and you should be able to use it. >Danielle

  109. Moderator: Danielle

    @Chris – Sorry to hear that hasn’t worked. Can you try popping into Apple with the phone at all? They should be able to help get it fully unlocked. >Danielle

  110. sid

    i bought a iphone 6s locked to three networking. After being told all three network phones are unlocked. But this one is not. Spoke to the original owner, he told me he bought this from Carphone warehouse. How can i can this unlocked so i can use my phone when im on holiday?? please help, ive tried restoring it with itunes but no luck 🙁


  111. Chris

    Thanks Rory.

    I have tried that and the phone still says ‘sim not valid’ when it tries to activate.

    Can you suggest anything else?

  112. Moderator: Rory

    @Chris – Hi, when you buy a SIM free iPhone, it will lock to the first network SIM that is inserted into the device. All you need to do to unlock the iPhone, is connect the device to a computer that has iTunes installed. Once you’ve done this you can back up, and then restore the the phone. Once the phone has been restored you can insert a non-Three UK SIM, ou’ll be prompted to update the network settings, and once you’ve done this your iPhone should be unlocked for all networks. >Rory

  113. Chris

    ps. The phone is an iPhone 6s.

  114. Chris

    I have bought a sim-free phone from carphone warehouse. I put my three sim into it and it locked automatically to three’s network. I am now not able to use other sim cards. I used the unlock form on your website but received a message stating that my device was already unlocked, which it is not. Can you help?

  115. Moderator: Lauren

    @Nausheen – thanks for getting in touch. Are you saying your iPhone has been locked due to non-payment? If you’re looking to have the phone unlocked, then the outstanding balance would need to be paid off. Once this has been done, you can request an unlock code here.

  116. nausheen

    i purchases i phone6 plus. its unlocked due to non payment. bt now i m stuck with tht phone. can i use in uk ans unlocked it . plz reply on my email

  117. Moderator: David

    Hi @Marius, sorry you’ve been unable to get another networks SIM card working on your phone 🙁 I appreciate how frustrating this can be. As you’ve already submitted the unlock form it’d be best for me to take a look into your account to see what’s happened. Could you please fill in our support form and one of our team will get back to you as soon as possible? Thanks, David

  118. Moderator: David

    Hi @Mateusz, sorry to hear you’ve lost your phone 🙁 I appreciate how disappointing and frustrating this can be. We can certainly look into emailing you out confirmation that the phone’s been blocked. Please fill in our support form and one of our team will get back to you as soon as possible, Thanks, David

  119. Marius

    Hi,Already couple times I fill this form and its says that my phone are unlocked. But today I try to putt different sim card in Lithuania and its clearly said, that i need sim network unlock pin. That means that my phone is locked? Am i right? If yes, I just wondering, what kind of service you are provide to you costumers?

    Thanks for your answer.

  120. Mateusz Kaplewski

    Hello Three UK . I lost my phone last week , and 1insurance company need proof that phone has been blocked by you. Any chance to email that to me ?

  121. Moderator: Richard

    I’m really sorry you’ve had this issue with getting your iPhone unlocked, @Taymur and that the experience you had when doing so was such a negative one. That’s not the way we’d want any of our customers feeling. Did our team on the phone give a reason as to why you couldn’t get your phone unlocked? If you fill in our support form here we can raise a complaint for you regarding this and take a look to see if there’s any further info we can give you on the matter. >Rich

  122. Taymur

    I want to unlock my Iphone 5s which is a PAYG phone. The form you offer your customers to fill out is a complete waste of time, i had to complete the form twice and still their was no solution. On both occasions i was told to call the customer service number, even though i had to wait on hold for over 45 mins in total. A pointless 25 minute conversation with a guy who was trying to convince me to stay with Three, even though i specifically told him from the start that i wish to get my device unlocked no matter what. I was then forwarded to another advisor who told me that i could not get my iphone unlocked which seems rather convenient, this conversation lasted under 2 mins. This is an absolute outrage, why offer a service to allow 3 customers to get their devices unlocked if you’re going to leave them with no choice but to keep the phone locked?
    I am extremely frustrated with the level of customer service that i have received and i hope to hear from you soon to resolve the issue. Thanks.

  123. Steff E

    @Hayley – Hi Hayley, if the phone is unlocked you should be able to use your SIM in it. Best thing to do is to contact EE first to confirm this. Why not take a look at our SIM only deals to see if any takes your fancy? There are many benefits of being a Three customer, you can read some of them here

  124. hayley

    I’m currently using a HTC desire 620 on ee contract but I’m looking at buying a HTC one from someone who has his phone locked to Vodafone.

    If the person in question gets this phone unlocked, can I use my ee SIM in their phone?

    Many thanks for any help!

  125. Moderator: Chris

    @Arik Kershenbaum – I’m sorry to hear that you’ve had this experience 🙁 I can appreciate how frustrating this must be. I’d like to have a look through your account to see what’s being done and what I can do to help. Can you fill in our support form over here? –

  126. Steff E

    @Julie Holt – Hi Julie, thanks for filling it out. You’ll hear from us shortly.

  127. Julie Holt

    Hi David (Moderator) – I have completed the ‘support’ form you included a link too for you to look into my query / problem requesting an unlock code for my daughter’s iphone 5 which is locked to Three. Your response to my initial query is dated 23 October 2015. I very much look forward to hearing from you.

  128. Arik Kershenbaum

    I bought my S4 mini from Three when I joined a year ago. Supposedly all phones sold after January 2014 are unlocked. Before travelling to South Africa, I called customer support who assured me the phone is unlocked. On arriving, I bought a South African SIM and guess what: the phone is locked. Now I’m stuck in SA, paying huge roaming charges to contact Three Support to find out what’s going on, and they say it will be up to four working days to get a code. These things shouldn’t happen, and if they do, they should be rectified immediately, not after four days stuck in a foreign country with no communication!

  129. Moderator: Stephie

    @Marta – Sorry to hear you’re having this trouble getting your phone unlocked Marta. Have you tried contacting Three Ireland customer care about this? Unfortunately we’re unable to unlock handsets unless they have been bought from Three UK directly.

  130. Marta

    I´m trying to unlock my phone, bought from Three Ireland and I´m told I can´t do it because I have a few months left on my contract??

  131. Moderator: David

    Hi @Julie, sorry to hear your daughter hasn’t been able to use her new iPhone yet 🙁 I’ll be able to look into this for you. In order for me to do so, I’d need the account holder to complete our support form – Once we’ve got this I’ll be able to look into what needs to be done to get the phone unlocked and have this resolved as soon as possible. Thanks, David

  132. Julie Holt

    Hi, my daughter was given her Uncle’s old iphone 5 which is locked to 3 and she wants to swap her 02 sim from her old iphone 4S to it. If she puts her 02 sim in the iphone 5 it says sim is invalid so I filled in the form on 3 website and submitted it last Saturday (17/10). The 3 website said the form had been successfully submitted and I would receive an unlock code within 5 days. I haven’t received anything as yet and my daughter is desperate to get onto her ‘new’ phone. Any help you can offer would be gratefully received.

  133. Moderator: Stephie

    @Rick – Sorry to hear you’re having trouble getting your phone unlocked Rick 🙁 I know this isn’t ideal if you’re trying to use this on another network. If you fill in our support form, we’ll have a look at your account to see what’s happening. –

  134. Rick

    keep being told that my Samsung S4 is unlocked but it’s not. I have left 3 now so not expecting much help. All i say is people beware after 2 years all i have now is an expensive brick.

  135. Mohammed

    I know this is old but it’s new to me.

    I was searching Google to see how I could get my Three iPhone 6 unlocked. Now I see it’s already unlocked. Nice one Three

  136. Steff E

    @Jasmine – Hi Jasmine, that’s great that you’re planning on joining Three 🙂 We’re looking forward to having you on board. Let us know if you have any queries. Hope you have a good weekend!

  137. Jasmine

    I wanted to buy a three phone, but will be using my EE sim with it until my current contract is up (phone associated with the contract was stolen) before switching to using my three sim.

    Was concerned about having to go through the stress of unlocking the phone, and really didn’t want to buy an EE one when I know I’ll be switching networks in a few months, so finding this when looking up unlocking phones was brilliant!

  138. Moderator: Rory

    @Robin Packer – Hi, I’m sorry that you’ve still not received an auto-reply. Can you please check your spam/junk folder, just in case the email has been filtered? Thanks

  139. Robin Packer

    @Rory I’ve filled in the form twice but havent received any auto-replies, I also tried phoning 333 and got a text saying my phone was already unlocked, but it’s still locked when I swap sims. Please can you send the unlock request through ASAP as I need it for a holiday?

  140. Moderator: Rory

    @Robin – Hi, we aim to reply to the support within 3 days at the very most, however we’re normally much faster than this. After you completed the form, you should have received an auto-reply email, to confirm that your support form has been received. As long as you’ve received this, we’ll have your form and we’ll be back in touch as soon as we can. Thanks

  141. Robin

    @Rory Thanks, I submitted the form yesterday but haven’t received anything back yet, is everything ok and how long will it take?

  142. Moderator: Rory

    @Robin – Hi, if you’ve bought an iPhone 6 direct from Carphone Warehouse, it will lock to the first network SIM that is used with the device. If you can fill out our unlocking form, we’ll be able to unlock the phone for you, free of charge. Thanks

  143. Moderator: Rory

    @Yasir – Hi, if you’ve recently purchased an iPhone 6 directly from Three UK, it will be locked to our network. Worry not, you can unlock your iPhone for free using the following form. 🙂 Thanks

  144. Robin

    I got an iPhone 6 from Carphone Warehouse on an EE contract but put in a 3 sim, hoping to unlock it so I could use both sims, but its now locked to 3 and won’t unlock when I restore through iTunes. Help!

  145. Yasir

    Hi Team
    I have purchased iphone6 with three mobile contract.I just wanted to check if the phone will work with Pakistani telecom network sim when i will be in Pakistan?


  146. Steff E

    @Sohail – Hi Sohail, we’re glad that you’re thinking of joining us 🙂 You’re correct, all iPhones lock to the SIM that is inserted in it. You’ll need to contact Vodafone in order to get the handset unlocked. Once that’s done you’ll be able to use a Three SIM inside it. Let us know if you have any queries.

  147. Sohail

    If I bought an iphone 6 from CPW would 3 be able to unlock it so that I can use my 3 sim card in it?. As I believe all CPW iPhones get locked to the first network sim (in this case Vodafone) that the phone connects to

  148. Moderator: Claire

    @Viki – Can you fill in our support form and we’ll check this further with our unlocking team? Thanks.

  149. Viki

    Hi @Claire, it is up to date with iOS version. 8.4.1 and I have tried the SIM card in before and after connecting to iTunes to do a restore. :/

  150. Moderator: Claire

    @Viki – Hi, can you confirm the iOS version you are using? Are you placing the Three SIM in the phone before starting the restore on iTunes? Thanks.

  151. Viki

    Hi I have brought what I thought was an unlocked iPhone 5C from the shop CEX, but every time I put my 3 sim into it it says ‘sim not valid’ and that it is not supported under the activation policy. I have tried to restore through iTunes but that hasn’t worked. I was just wondering if I needed to unlock my SIM card? Its a pay monthly one.

    Thanks 🙂

  152. David

    I have an iPhone from car phone warehouse which locked to the three sim I first used in it. When I asked three if they would unlock it they simply refused referred me to carphone warehouse who they know can’t unlock the iPhone.
    I did this as a test as I had just purchased another car phone warehouse phone and wanted to use my three pay monthly sim in it. But as they won’t unlock these I cancelled my three contract instead. Your loss.

  153. Moderator: Claire

    @Katie – Hi, you can unlock this phone yourself by you connecting to iTunes and do a restore of your device to unlock it. You may want to back up your content before doing this, as restoring your device will delete all its data. Let us know how you get on. Thanks.

  154. Katie

    Hi my boyfriend has given me his old iPhone 5S as he has just upgraded. I’ve just filled out the 3 phone unlocking form as I want to put a O2 sim in it but haven’t had anything back. How will I no if the phone is unlocked??

  155. Ying

    @Steff E, thank you so much for your help! I unlocked my phone now. Cheers!

  156. Moderator: Susan

    @Sam Poole – Hey there, this is just a page to give you directions on how to lock your iPhone. There’s no malicious content so I’d recommend getting in touch with your ISP. I’ve pasted the contents of the page here for you though:
    To unlock your Apple device, ensure to remove your 3 SIM card and then connect your device to a computer running iTunes. Once connected, you need to update IOS software version of your device to 7.0 and above. After which you will receive an option to update your network settings. Upon acceptance of the network settings, your Apple device will be unlocked from the network.

    If you do not receive a network settings update, this implies the device is unlocked. To verify this, insert another network SIM card into the Apple device.

    If you are using an Apple device that has iOS7 or the above version, then the device can be unlocked by completing a restore of the device. If you are using a flex policy handset.

    If you have any issues with the unlock process, please click here. I hope this helps 🙂

  157. Sam Poole

    Hi. I completed the unlock form and got a text message to go to this site:

    But my ISP (Virgin Media) has blocked the site, saying it has malicious content.

    Any ideas? Thanks.

  158. Moderator: David

    Hi @Khan, sorry to hear you’re having difficulty getting your iPhone unlocked 🙁 Unlocking phones is something that is handled by the point of sale which is why our Customer Service team would have referred you to Carphone Warehouse. Any phone purchased directly from us since January 2014 is provided unlocked and we can arrange to unlock any phone purchase before this date however if the phone has been purchased from a third party we’d have to refer you directly to them. If you’d like to fill in our support form I’d be happy to take a look into the details of the phone however it may be that I’ll only be able to advise you that this unlock has to be looked into by Carphone Warehouse – Thanks, David

  159. Moderator: David

    Hi @Josy, sorry to hear you’re having difficulty setting up a PIN code on your phone 🙁 There’s a couple of different ways we can get you a PUK to unlock your phone. If you have access to another line our Customer Service team will be able to provide you with your PUK, you can reach them by calling on 333 from any Three phone, or 0333 300 3333 from any other line, or I can provide your PUK by email if you submit our support form – Thanks, David

  160. khan

    Hi there
    i bought a used iphone 5 which is locked to three, i logged into three website and filled the form in for unlocking. after a few days i received from three to ring them because there is something missing for unlocking process. i called 333 to speak to them about the text i received, the guy took details of me and asked me that he will call me back within half an hour. He did call me back but he said three cannot unlock my iphone because this iphone was bought from capohone warehouse and asked me to contact carphone warehouse. i contacted carphone warehouse and they said they don’t do unlocking and advised me to ring three for unlocking. i am going in circles. please help me how to unlock my iphone.

  161. Josy

    I recently got a new SIM card from Three. It worked perfectly fine, until I tried to add a PIN code with my phone (unfortunately not at my account because I haven’t set up one).
    I was asked to enter a PIN, tried the last 4 digits of my SIM card number and a screen asking for the PUK and a new PIN appeared. Now I have 7 trials left and no idea where I can get the PUK without a working phone.

  162. Steff E

    @Ying – Once you have your unlock code put the sim from the other network you want to use into your handset, it should then prompt you to enter the code which you received in the text. Once you’ve entered the code it should be unlocked 🙂 Let us know if you have issues with this.

  163. Steff E

    @Dave – Hi Dave, thanks for getting in touch. The second sim card slot is meant for sims that support 2G and 3G. As our network is solely 3G based, two 3G sims will not work. Therefore you’ll need to have a 3G sim (whether pay monthly or PAYG) in the first slot but in the second slot it’ll need to be a sim card from a network that supports 2G as well as 3G. I hope this makes sense? If not let me know and I’ll be able to provide further clarification.

  164. Ying

    I asked Three to unlock my phone 2 weeks ago. Three sent me the unlock code and a web link via a text. At the time I saw the text I didn’t have internet access, so I noted down the unlock code. By the time I got home and have internet access, the text disappeared from my phone for unknown reason. Now I have the unlock code but I don’t know how to use it. Please help. Thank you.

  165. dave

    Both slots are active and the old sim is shows no service in either slot.

  166. dave

    I have just bought a dual sim phone. I have put a new 3 sim in 1 slot and works ok, and a 3 sim which works in my old phone in the other slot. The old sim which still has credit on it does not work in my new phone. Why?

  167. Moderator: David

    Hi @Nikki, all phones purchased directly from us after January 1st 2014 are open to all networks so they will accept another networks SIM card. However, with the iPhone it can need connected with iTunes when a new SIM card is inserted. This doesn’t have to be done by connecting up with a computer however; you’re also able to do it through the phone itself if you have a WiFi connection. Hope this helps. Thanks, David

  168. Moderator: David

    Hi @Nikki, glad to hear you’re enjoying the service 🙂 All phones purchased directly from us should be open to all networks so any SIM card you insert should work. If you find that’s not the case however we can arrange for it to be unlocked using our online form which can be found here – If you have any difficulty with this please get back in touch and I’ll be able to assist you 🙂 Thanks, David

  169. Moderator: David

    Hi @Graeme, that’s correct 🙂 All phones purchased directly from us are now provided unlocked so can be used with any network provider. More details on this can be found here, If you’re going to be using your phone with another network provider abroad I’d recommend testing another networks SIM card in the phone here in the UK to ensure it will work and if you have any issues get back in touch with us and we can look into it before you go. Thanks, David

  170. Moderator: David

    Hi @Stephanie, sorry to hear you’ve had difficulty with our unlocking form 🙁 Are you able to submit the details using our support form? If so, please include the details of the phone you’re looking to have unlocked and I’ll look into it as soon as possible, Thanks, David

  171. Nikki ryn

    I got an iPhone 6 from u currently using sim that came with it. If I put a different network sim in it will it work as I don’t have a computer to do the factory reset via itunes

  172. Nikki ryn

    Hi just recently got an contract iPhone 6 from your online store put my 3 sim in it and loving it. As u say all your phones come unlocked so if I put another network sim in it will it work?

  173. Graeme Hamilton

    Hi, just about to take out a LG G4 (AYCE) Contract that come with ‘like home” – however does not cover Singapore / Thailand when I’m away. If I have read this correct my new phone can be used with another local provider on PP Sim when I’m away – as it will not be locked?
    Am I correct?

  174. Stephanie Albach

    Please on lock my phone, i can’t find the form to do so on this website, in the moment I am still a three costumer to about the 9 of September. Thank you Steph

  175. Moderator: Anne Marie

    @Andy Green – Hi Andy, to get the phone unlocked, the account holder would need to fill out the following form: >Anne Marie

  176. Andy Green

    Hi I have just been given a samsung s4 when my mate upgraded how can I get it unlocked ? Thanks in advance

  177. Moderator: Claire

    @Rudy – Hi, we are unable to give this information out due to the data protection act. If you are looking to unlock a phone you need to fill in this form. Thanks.

  178. Rudy

    Hi can you check if this imei [removed by mod] is one of your device? Please reply, thank you very much.

  179. Moderator: Lauren

    @Yemi – It shouldn’t do, no. Some phones lock to whatever SIM card is used in them first. If you’ve used another networks SIM in your phone, then use ours, this shouldn’t affect you. If you want to find out more about reasons to join Three, please click here.

  180. yemi

    Hi, if i buy a 3 sim and use it with an unlocked device, does the sim lock my phone? because i have that problem with tmobile now and i want to buy a 3 sim. Thanks

  181. Moderator: Claire

    @Rudy – Hi, you will need an active pay as you go SIM card and then we would need you to fill in this unlocking form. Do you have a friend that can send you an active pay as you go SIM from the UK? Thanks.

  182. Rudy

    Hi, I am from Indonesia, I got lumia 925 from my friend, he said he buy it at Three UK, and the sim is locked. Can I unlock this device? Thank you

  183. Moderator: Lauren

    @Kate – we’re really sorry this has happened 🙁 Please fill out your details here and we’ll be able to get your unlock code for you.

  184. kate

    how come when you send unlock through you send it to phone that cant receive messages s three blocked it when the contract ended so how else can we get the unlock code

  185. Moderator: Claire

    @Michelle – Hi, as long as your phone was bought directly from Three and we unlock this you will be able to use another network SIM abroad. Thanks.

  186. Michelle

    Does this work with other networks across the world?
    For instance if i was going to Canada for a few weeks and wanted to put a canadian network sim card in my phone so i could have cheaper usage costs… would that sim card be accepted in my iphone?

  187. Moderator: Bernadette

    Hi @Dudley – Sorry you’re having issues with your unlocked phone. Does the unlocked phone work with every other network apart from EE? Have you tried any other SIMS apart from the EE one? >Bernie

  188. Dudley

    Recently upgraded to a Samsung S5 with a new package. I asked about unpocking my old S4 phone so I can give to my son. They sent me unlocking code which I have used but when I put an EE sim card in the phone it isnt working n just says no network but it seems to work with other network.

  189. Wayne

    Hi Claire, just submitted the form again. Thanks.

  190. Moderator: Claire

    @Wayne – Hi, the tracking code can be found at the bottom of the automatic reply you receive when the form is submitted. If you haven’t received this can you try submitting the form again? You can do this here. Thanks.

  191. Wayne

    Hi Madeline, no I didn’t receive a tracking code. I submitted the form via your website on the 24th of June.

  192. Moderator: Madeline

    @Wayne I’m really sorry to hear this. Did you receive a tracking number when you sent the email? This should begin with A000. If you did, can you please give me this so I can look into this for you? Thanks

  193. Wayne

    Hi, well…..I did what Claire said and filled out the form, that was on the 24th…..still no answer :/

    I just want my phone unlocked.

  194. Prospekt

    If you are going for best contents like I do, simply pay a quick visit this web
    page all the time for the reason that it presents feature contents, thanks

  195. Wayne

    Hi Claire, I’ve never received an unlock code. I’ve filled in the form. thank you.

  196. Moderator: Claire

    @Wayne – Can you complete this form and we’ll look into this for you? Once the unlock process has gone through iTunes it should allow an active SIM from another network in your phone. We can check this further with our technical team. Thanks.

  197. Wayne

    Hi Claire, when I put a non Three sim in my iPhone it says “activation required” followed by this: “the SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation server”.

  198. Moderator: Claire

    @Becca – Hi, if you buy an unlocked phone this should allow you to use any network SIM card in the phone. As long as a phone is 3G enabled this will work with our network SIM cards. Thanks.

  199. Moderator: Claire

    @Wayne – After you have performed the restore what error message do you receive when you insert a different network SIM?

  200. Becca

    Wait question… do their phones come unlocked? Like the phones that they sell are unlocked, and that’s that? Or can you use unlocked phones with them? Like if I bought an unlocked phone from amazon, would I be able to use with 3 Mobile?

  201. Wayne

    Hi Claire, yes I’ve tried to restore with Three SIM card in, the restore goes through as normal but iPhone is still locked to Three.

  202. Moderator: Claire

    @Wayne – Hi, did you place the Three SIM inside the iPhone 6 while restoring on iTunes? Can you confirm the error message you receive? Thanks.

  203. Wayne

    Hi, I’ve filled in the online form out three times now and all I get is that I need to call yourselfs for more info. I’m trying to unlock a iPhone 6 with a three sim only plan. Also tried the iTunes restore method but didn’t work.

  204. Moderator: Claire

    @Vicky – Hi, you need to speak to Tesco for their internet settings for this to work on your phone. Once the phone is unlocked and can connect to other networks, settings on the phone may need to be changed depending on which network you use. Thanks.

  205. Vicky

    Hi there
    I got a second hand HTC desire which was locked to three. GAME unlocked it for me but I can’t access the Internet via mobile network, I can only access via wifi.

    Can you help? I’m with tesco now.

  206. Moderator: Claire

    @Raja – Hi, you will need to contact Three Ireland as you may need an unlock code. If you have a Three Ireland SIM you can unlock the iPhone yourself by backing up all data and performing a factory restore through iTunes. Thanks.

  207. Raja

    Hi there,

    I purchased used Iphone 6 plus from ebay which is locked to three(ireland) . can i use three uk sim on it ? also is there any way to unlock it? thank you.

  208. Rhona McWalter

    Managed to get iPhone 5 unlocked after inserting old 3 SIM then restoring from backup. Thanks for your help 🙂

  209. Moderator: Claire

    @Mubeen – Hi, are you using your Three SIM to unlock the iPhone?

  210. Mubeen

    Hi there. I tried the restore process to unlock my iPhone 6 and it hasn’t worked. Any ideas on what I could do next?

  211. mubeen

    the screen on the phone reads sim not valid when i put the vodafone sim in

  212. mubeen

    hi claire. i tried the restore process but this hasnt worked unfortunately. Any ideas to what i do next?

  213. mubeen

    hi im currently restoring the iphone with the three sim in on itunes. I will let you know soon if it has worked or not

  214. Moderator: Claire

    @Mubeen – Hi, you don’t need to fill in this form as this is a new feature in iOS 7 to unlock iPhones quickly rather than wait on an unlock code. Let us know how you get on. Thanks.

  215. Mubeen

    Hi there. Thanks for your reply. So is there no need to complete the form on your website to unlock?

  216. Moderator: Claire

    @Mubeen – Hi, you are able to unlock your iPhone 6 by restoring it on iTunes now. We recommend backing up all data, putting in the Three SIM and follow the instructions on iTunes for the restore. Once this is done you can use your other network’s SIM. Thanks.

  217. Moderator: Claire

    @Rhona McWalter – Hi, have you put a Three SIM in the iPhone before trying the restore? You do need to be connected to ITunes to do this. This should unlock it for you after doing this. Thanks.

  218. Rhona McWalter

    Followed the instructions for unlocking without a SIM card. Without using iTunes I backed up the phone, erased all content and started the restore process but won’t let me get any further after inserting wifi code as message says SIM is required and can’t get past this message. Help, please!
    Thanks 🙂

  219. Rhona McWalter

    Have followed the instructions I received to unlock my old iPhone 5 but doesn’t seem to be working. Haven’t connected to iTunes for years but managed to get it to recognise device and clicked on ‘restore’. Seemed to go through the process then came up with a message about needing to restore device to factory settings first. Do I have to do this on the handset before connecting to iTunes or is there any way I can do the unlock process without connecting to iTunes at all? Thank you 🙂

  220. Mubeen

    Hi. Help!! I bought an iPhone 6 from Carphone warehouse. I put a 3 sim into it and it is now locked to 3. However I have a contract sim with vodafone I want to use. How do I get my phone unlocked?
    Thank you. Hope to hear from you soon

  221. Moderator: Claire

    @Albin – Hi, are you able to upgrade to iOS 7 or above? If so you can manually unlock the phone through iTunes. If this doesn’t work we can only provide an unlock code if you have a Three SIM. Do you have any family or friends in the UK who can buy and activate a pay as you go SIM then send this to you?

  222. Albin

    Hi, I bought a used iphone 4 two years back, I don’t know the original owner of the phone and also I am not living in UK. So how will I create a Three account using a pay as you go sim in order to submit the unlock request form to get the free unlock.

  223. Moderator: Stephie

    @Rhona- Hi Rhona, yes just pop in the number and if we need further info we’ll let you know 🙂

  224. Rhona McWalter

    Thanks, David.
    If I need to fill in the form would I still put the mobile number that was associated with the iPhone 5 despite it now being used on my iPhone 6? 🙂

  225. Moderator: David

    Hi @Rhona, you should be able to unlock your iPhone 5 by restoring it through iTunes. To do this just select Restore from the summary page on iTunes when your device is connected up. If you find that you’re still unable to get service with another network SIM pop your details into our support form, including the IMEI of the phone you want to unlock and I’ll look into it for you 🙂 Thanks, David

  226. Rhona McWalter

    Thanks, Claire. iOS 8 on old iPhone 5 so how would I go about unlocking it, please?

  227. Moderator: Claire

    @Kieran – Can you fill in this form and we’ll check for an unlocking code. Thanks.

  228. Moderator: Claire

    @Rhona McWalter – Hi, if you are using iOS 7 or above on your iPhone 5 you can unlock the phone yourself. If not we can unlock this if you fill in this form. Thanks.

  229. Rhona McWalter

    Still with Three but upgraded to iPhone 6. Still have my old iPhone 5 which was also with Three. Don’t get a signal with Three at my place of work so I’m wondering if I can have my old iPhone 5 unlocked so I could use with PAYG sim with another network to allow me to get service at work? Original number now on new iPhone 6 so the old iPhone 5 wouldn’t have a mobile number as such but would be able to provide the IMEI number. Would this be possible?

  230. Mikki Young

    Thanks Claire. Form filled out. Grateful for any help getting this sorted while still in Canada.

  231. Kieran

    I dont get the option to restore once i put in the new sim and i have tried twice to restore with my 3 sim then switch to my new sim once its completed but its still comes up the msg about the invalid sim

  232. Moderator: Claire

    @Mikki Young – Hi, we can look into this further for you by checking your account if you fill in this form. We do work with manufacturers to get your unlock code as they have the codes stored on their systems which can take time to send over to us. Thanks.

  233. Mikki Young

    Deep joy. The records at 3 say the phone is unlocked so they can’t unlock it. Blaming the android software or Samsung. Not helpful. They have contacted Samsung apparently but I don’t hold out much hope. Not impressed 3.

  234. Steff E

    @kieran – Hi Kieran, can you try restoring your phone back to it’s factory settings with the sim card in it? This page shows you how to do it Let me know how you get on. Thanks

  235. Steff E

    @Mikki Young – Hi Mikki, i’m afraid we are unable to speed up the unlock process. You may receive your unlock code before the 7 days are complete.

  236. kieran

    i brought the phone from CEX, im getting the Sim is not supported msg

  237. kieran

    i brought it from CEX, the msg im getting is this sim is not supported, three has confirmed that it is unlocked so not sure why its not working

  238. Mikki Young

    I got a new Samsung note 3 last year from 3. I am currently in Canada and have discovered the phone is not unlocked. I filled out the unlock form but if it takes 7 days I won’t be able to use my phone for most of my trip. Really angry and feel let down by 3

  239. Steff E

    @Kieran – Hi Kieran, I’m sorry the unlock hasn’t gone through. Usually to unlock a device the original owner of the phone has to fill in the unlock form, have you contacted them to ask if they can unlock the phone? What error message are you receiving when you try to unlock the phone?

  240. kieran

    Hey, i brought a 2nd hand iphone in the uk that is locked to 3,
    after doing a check i noticed it is locked to carphone warehouse flex GB.
    i have filled out an unlock form and recieved instructions to unlock but they didnt work..
    anything im missing?

  241. Moderator: Claire

    @Stelian Constantin – Do you have a tracking code for your email? If so I can check the latest update on the email. We won’t publish this information. Thanks.

  242. Stelian Constantin

    I completed and other forms and that without success to unlock! I was asked to complete the data through email, I gave you everything necessary without any further response! Communication is difficult and answers

  243. Moderator: Claire

    @Stelian Constantin – Hi, if this isn’t working we can look into it further if you fill in this form. Thanks.

  244. Stelian Constantin

    I tried this but until something is done in the network goes unlocked. I try another network can not activate the phone.

  245. Moderator: Claire

    @Stelian Constantin – Hi, are you looking to unlock an iPhone? You are able to unlock an iPhone by connecting to iTunes and doing a factory restore if you use iOS 7 or above. There is more information here.

  246. Stelian Constantin

    I try decoding an iphone 5s 3 weeks! I sent all the required details we made the request and I still do not answer! How long can this problem be solved considering that I did everything I was asked at one point and I have not received any email?

  247. Moderator: Claire

    @Jon – Hi, yes we sell iPhones unlocked. You can also unlock the iPhone by connecting to iTunes, we have more information on this here. Thanks.

  248. jon

    do three iphone 6 and 6s come unlocked from three

  249. Moderator: Claire

    @Nick – Hi, we do supply the network but we don’t have any information on this and you would have to contact iD mobile direct for this. Thanks

  250. Nick

    Does the iD mobile (which they say its Three) comes with unlocked smartphones?

  251. Moderator: Claire

    @Lori – Hi, can you fill in this form and we’ll check your account? Thanks.

  252. Moderator: Claire

    @Chloe – Hi, yes we do sell our phones unlocked and if you are buying a pay as you go phone from us you do need to also buy a top up of £10. You can see more information on this here. Thanks.

  253. Lori

    Hi. I recently upgraded my Samsung S4 to a S6 and want to use my old phone for a 3 Ireland sim card. I filled in the form to unlock to phone but as the old sim card is no longer valid I didn’t receive the unlock code text. I’ve also done a factory reset but my old phone is still requiring an unlock code. Can you please help?

  254. Chloe

    I want to buy a phone from 3 but on vodafone. as your aritcle says unlocked does that mean you can put in a different network sim in straight away or is there something else you have to do?

  255. Moderator: Claire

    @Niks – Hi, we do offer unlocked phones but if someone tries to unlock a phone that is locked to a customers account then we won’t honour the request. Once we have your request to blacklist a phone the person is unable to use this phone on any UK network. Thanks.

  256. Niks

    Hi there i had an iphone 6 unfortunatlly i lost my phone and it was not on icloud lock now i want to knw if some one found my phone he can unlock that phone from three as you said every phone we buy after 1-1-2014 is unlock? So my iphone is also usable??? I just want to knw that he can unlock that phone by back up the phine and rest factory setting ??

  257. Moderator: Chris

    @Doyoun Kim. Hi there. Have you tried backing up and then factory resetting your iPhone? You’ll need to do this and then run a set up through iTunes before your phone will recognise another network’s sim. I hope this helps. Let me know how you get on.

  258. Doyoun kim

    hello. I am a little bit confused to unlacked becuase I bought Iphone6 in UK but now I tried to using SIM card in Korea but it was not working . The reason is that iphone6 has country lacked so I need to do unlacked.

    I knew that iphone6 , all of them already are unlaced but why my Phone cannot be using.

    So could you do unlacked my phone please ??

  259. Steff E

    @AlexDavies2015 – Hi Alex, thanks for getting in touch. Yes your iPhone 5s will be unlocked as we only sell unlocked phones now 🙂 You’ll be able to use another sim in it when you visit your parents.

  260. @AlexDavies2015

    Im looking at coming on to 3 Pay Monthly and was wondering will the Iphone 5s be unlocked so that I can use a saud sim in it when I visit my parents in Saudi Arabia?

  261. Moderator: Stephie

    @Ste – Hi Ste, I’m really sorry that you’ve had this experience, this isn’t how we want our customers to feel.
    We’ll be able to help with the SIM card issue for you here and we can also look in to your signal issues. I’d need access to your account to deal with both of these queries. Could you fill in our support form so that I can have this access? –

  262. Moderator: Stephie

    @Mike – Oops! Sorry about that Mike. Give this link a try –

  263. mike mayer

    hi madeline
    thanks for the reply. i would dearly like to fill out the support form but the link you provided ends with a not found error.i tried various other ways to find it but to no avail, perhaps if you resent it i could try again ,or you could send it to my email
    thanks mike

  264. mike mayer

    hi madelaine
    thanks for the reply. i would dearly like to fill out the support form but the link you provided ends with a not found error.i tried various other ways to find it but to no avail, perhaps if you resent it i could try again ,or you could send it to my email
    thanks mike

  265. Ste

    I politely challenge anyone at Three to resolve my issues with Three.

    I’ve had a pay monthly contract with Three since I turned 18, I’m now 24. Since then I’ve only had 2 phones from them, both died with out explanation or cause. I tried to get new phones from Three but they were reluctant to help, I would have to pay for a replacement phone to replace the phone that had already been paid for and died.

    This was before smart phone’s were smart. I tried calling customer services only to find their call centre’s aren’t in the UK, not only this but the customer service rep didn’t understand the issue. I should have been due several phone upgrades over the years, but have had none.

    Finally I gave up calling numerous numbers to resolve the situation, and went in store for help. Unfortunately it was my dad that got me the contract for my 18th birthday, so everything is in his name. I pay the bills every month, but I was told it would end the monthly contract if I switched it to my name. Then I would have to pay so much extra for a new contract and loose any loyalty I have with the company.
    The assistant in store said my Dad would have to come in store, to resolve the situation and give personal details.
    He is very ill and rarely leaves the house as it causes him great pain.

    Eventually I even gave up on that, and used hand me down phones. Phones that I would have had to unlock at these phone stalls.

    Now I have bought a brand New Phone (sim free). The problem is my Sim card is that old and looking very warn out, (I’ve had the same sim the entire time) that its too big for my new phone. It requires a micro sim, luckily I got one with the phone. But I can’t activate it without starting a new pay as you go tariff, and I need to keep my current number from my original sim as I need the same number for work.

    Can/Will anyone help me!?
    I’ve been loyal to Three, for 7 almost 8 years despite all this plus terrible signal and I have nothing to show for it.

  266. Moderator: Madeline

    @mike Hi there, I’m really sorry to hear you’re having issues unlocking your phone. I’d like to look into this for you. Can you please fill in the support form which you can find here

  267. mike

    my son gave me his old galaxy s3 2 months ago, we have been trying to get it unlocked ever since we fill out the form get asked to supply extra information phone them up,and then hear nothing. repeat process ad nauseum until 2 weeks ago young lady answered the phone gave me an unlock code which didn’t work phoned back and was told that the matter would be dealt with at a higher level. god must be very busy as i have had no communication of any sort from 3. i know that as a communications company you have little experience in talking to people, but please there must be one person who can break the monastic silence and send afew kind words my way.
    forever in hope mike

  268. Steff E

    @PhutB – Good morning PhutB 🙂 In order to unlock your phone your sister will need to fill in the unlock form or call our care team on 0333 300 3333 as she is the original owner of the phone and it’s only the original owner that can unlock the phone. Thanks

  269. PhuTb

    @Steff E:
    Hello Madam!
    Can you please help me.
    I have a problem with unlocking my Iphone 4s.
    My sis buy it in October 2011 when she in the UK.
    Now she give it to me, now i want to unlock it.
    I was fill the form in here []
    But i receive an email tell me
    “Sorry, we haven’t been able to unlock your device as you requested because the details you entered were incorrect. Fill in the form again at When filling in the form, please make sure that your personal details like your name and address match up exactly to the ones you see on your bill.

    Please call 333 free on a Three phone or 08433733333 on any other phone in case you need more information.”
    I call the number but it no longer exist.
    I call to 0333 3003 333 but cant contact to the people to get help.
    Can I call to any other number to get help form Three
    Thank you and sorry for my bad English

  270. Steff E

    @Manuel Borgogna – Hi Manuel, I’m sorry that the seller is refusing to help you unlock the handset. I had hoped he would fill in the unlock form for you as it’s a fairly simple process. Unfortunately, due to data protection, I am unable to check if there’s an issue with the phone as it would require me to enter the account and verify that you are the account holder, which in this case you are not. That would result in breaching our data protection policy. I’m really sorry for the inconvenience this has caused. I hope that you manage to come to a suitable resolution.

  271. Manuel Borgogna

    Thank you for the answere. I contact the seller that says he has no time to waste with me. So I suspect He do not help me because he has sometingh to hide about the phone. If I give you the IMEI number. Could yuo Tell me if there is some trouble with the phone?

  272. Steff E

    @ Manuel Borgogna – Hi Manuael, I’m sorry to hear that you’re having issues unlocking your phone. I’m afraid that the original owner needs to put through the unlock request. You will need to try and get in touch with the seller. We are unable to unlock the phone without the original owner’s details.

  273. Manuel Borgogna

    I write to ask which procedure to follow to unlock my phone.
    I purchased a Sansung model s4 9505 from a seller on EBAY, It is a used one.

    I live in Italy , I received it Friday and it is locked.
    I wrote to the seller but he does not answer.

    I try to proceed from your site but in order to complete to fill the form it is asked the phone number, the one of the seller , that I do not know because the seller only identify himselves with an ebay account and a nick name.

    I contact the Samsung site and they answer that only Three uk network can solve the problem.

    What should I do?

  274. Steff E

    @K – Hi K, from the 1st January 2014 all phones bought from Three are unlocked so if you got yours in June of that year then yours too will be unlocked 🙂 You can use other network sims from around the world in your phone.

  275. K

    And is it unlocked to use any sim outside of Europe

  276. K

    I started my contract in June 2014
    Was wondering if it is already unlocked to use another sim or would I need to fill in the form for a code

  277. Moderator: Lauren

    Yep, you sure can @Chris 🙂 We’re stocking the S5 on pay monthly and pay as you go so you’re able to purchase the phone on pay as you go to use with your existing contract if you wish. If you’re looking to purchase online you should be able to do so here, Thanks

  278. chris

    Can I buy a samsung galaxy s5 direct from you to use for the remainder of my current contract?
    I can’t find sim free prices just to buy a handset.

  279. Moderator: Claire

    @Robbie – Hi, we sell all our phones with Three branding and we release android updates for 3 network phones. Thanks.

  280. Robbie

    Now you’re phone come unlocked, do they come without network branding?
    Also, will they receive the UK version Android updates first or be on a 3 network version rollout? (I hate being behind on these updates 😉

  281. Moderator: Claire

    @Julie McCafftery – Hi, can you fill in this form and we’ll check this further for you? Thanks

  282. Julie McCafferty

    I filled in the unlock form for my old Sony Xperia S to be unlocked 8 days ago and was told would be emailed with the unlock code and have not received this how can I get the unlock code?

  283. Moderator: Lauren

    Glad to hear you’ll be joining us soon @Ozgur 🙂 We always aim to do what’s best for our customers, we feel providing phones unlocked is one of the many benefits of being a Three customer,

  284. Ozgur

    Three, this move is a revolution and I’m definitely moving to three once my contract ends with vodafone.

    I will support the network that supports consumers

  285. Moderator: Richard

    Sorry to hear you’re still having the same issue getting your phone unlocked in Canada and that our email reply just advised to fill in the unlocking form that you’ve already done @Aaron. If the unlocking form has been processed and you’ve then followed the instructions connecting it to iTunes and doing a restore of the device then it should be working so I’m sorry that this hasn’t been the case. I’d like to escalate the issue to our network unlocking team to advise further. Did your brother reply to the email? If not, can you let me know the tracking number? I’ll pick this up for you. Thanks. >Rich

  286. Aaron

    Hi again. I got my brother to fill out the support form as requested in John’s previous reply back on 3rd April. Unfortunately, all he has been sent in response is a link to the original unlock form URL, which was already completed and unlocking information provided??

    I’m not sure if he mentioned in his message that this step had already been completed or not, or whether he just stated that he wants to unlock a phone which is currently in Canada.

    I really need to get this phone unlocked ASAP. I’ve been 5 weeks without being able to use it with either a Telus or MTS SIM. I have tried restoring it again, with no joy. I’ve updated it to the very latest iOS and iTunes that came out a few days ago and still no joy with this phone.

    If a phone is unlocked by a network provider, I understand this information is forwarded to Apple. Is it region specific? IE does Three pass the info to Apple UK and its servers, hence why I’m having issues unlocking it in Canada, or is the “white list” the phone is added to, global??

  287. Moderator: Lauren

    I can help you out with that @Ahmed 🙂 Firstly, if you purchased your phone directly from us after 1st January 2014 it should be unlocked already so it might be worthwhile to test another networks SIM in the phone if ou haven’t done so already. You can request your phone to be unlocked using the following form, If you’ve attempted that already input your details into our support form and I can look into it for you,

  288. Ahmed Badr

    i wanna do it but i don`t know who i need to talk to unlock it can help me please

  289. Steff E

    @Ahmed Badr – Hi Ahmed, you will need to contact the carrier to unlock the phone so you can use any other sim within it. Thanks

  290. Ahmed Badr

    my phone lock @ AT&T network and i wanna use anther network in my country

  291. Aaron

    Thanks for replying to me so quickly, John. I have contacted my brother and asked him to complete the support form. Hopefully the problem will be sorted out soon!

  292. Moderator: John

    @Aaron – Hi there, oh dear this does seem a bit of a pickle. You’re correct in the sense that once an unlock form has been submitted and successfully processed, it should be available for use on another network within 7 days.

    My suggestion would be to ask your brother to complete this support link here. This will allow us access to the original account and notify the technical support team who will action the processes needed to unlock the phone. It may take a little time, but we’ll get there, Aaron. Thanks.

  293. Moderator: John

    @Ahmed – Hi there, in order to unlock your phone to use on another network you would need to contact the original provider in order to do this. In this case it would be a provider in California where the phone came from. Are you able to do this? Thanks.

  294. Aaron

    Hi Guys,

    I’m having a trauma trying to get my iPhone 5 unlocked. I bought the phone from my brother back in October last year. I’m currently in Canada for 5 months and I am unable to use a Telus SIM card in it.

    I paid 25 pounds to an unlocking company to unlock the phone (this was before I knew 3 would unlock it for free). They have since refunded me the money because the phone wouldn’t unlock.

    I contacted my brother who filled out the form and he has an account on the 3 website and is still on the 3 network with his current phone. Apparently the phone was unlocked by 3 and he sent me a couple of screenshots of the text message he got, directing him where to go to complete the unlock process (unlock.lucidcx link).

    I’ve tried removing my SIM card, putting the Telus one in but still no joy. I have performed a backup/restore about 6 times now. All to no avail. I don’t get what the issue is? I’m on the iOS 8.2, latest version of iTunes too. Is the unlock region specific? Do I have to be in the UK for the phone to unlock (3 only send the info to Apple UK servers and not global)??

    I’ve tried my girlfriends MTS nano SIM and that doesn’t work either – so the phone is still SIM locked. The Telus SIM works in her iPhone 5. As I go out into the wilderness on my own to do photography in subzero temperatures, it’s dangerous for me not being able to make calls in an emergency, so I really need to get this phone unlocked ASAP.

    I appreciate my brother may be the one who needs to contact 3 but, is there anything specific he should ask? After all the waiting around the past 4 weeks trying to get it unlocked via the 3rd party company I was confident that my brother getting the phone unlocked directly by 3 would have resolved the issue. It’s so frustrating that this problem is still on going, despite 3 apparently unlocking the phone??!!

    Any help you can be is greatly appreciated!

  295. Ahmed Badr

    Hiii ..i Frome Egypt And i Bouth I phone 5 and it Locked to California
    i wanna open it for my network

  296. Moderator: Claire

    @Shahbaz Khan – Hi, have you received a reply from our team after you filled in the form? Thanks.

  297. Shahbaz Khan

    I am from Pakistan. One of my relative visited to Pakistan this year from UK and I bought from them Nokia 6700c which was locked by 3 mobile. I have also filled online request form for unlocking phone code, though I was having problem in providing details of post code and UK mobile number, but still I have managed.
    Hopefully 3 mobile support team will contact me and will provide me support in unlocking code.
    Thanks & Regard.

  298. Steff E

    @Simon – Hi Simon, you will need to go to T-Mobile to get your iPhone unlocked. This Apple page explains how to do it Once your phone is unlocked it should remain unlocked 🙂

  299. simon

    I have an iPhone 5s. bought from Phones4u on a t-mobile contract. Can you unlock this or do I need to pay t-mobile?
    If I get t-mobile to unlock, will it stay unlocked or re-lock to the next sim card?

  300. Moderator: Claire

    @Samer – Hi, are you able to contact the original owner to access the unlock code? If not can you fill in this form and we’ll check this for you. Thanks.

  301. Samer

    I’m getting sick and tired of contacting Three to get my phone imei unlocked and I’m a Three pay monthly an pay as go customer since last 6 years so much for loyalty !!!!!!

    contacted several times and all they say is this phone is registered to someone else who is also a Three customer and they can’t unlock it for me because I bought phone second hand ?????
    All I need unlock code is to use it abroad to save money….. I’m still going to be using Three as UK network on my return I can’t understand reason ?

    The phone is not barred stolen or blacklisted I have confirmed report……

    Stop miss guiding people that Three can unlock phones for free or even provide unlock codes !!!!

  302. Moderator: Claire

    @Dave – Hi, do you still have your UK prepay SIM? If so can you fill in this form and you will get an unlock code. Thanks.

  303. Dave

    I am not a UK resident, live Australia. I bought a 3 SIM card to use in my phone when visiting, then broke my Aussie phone while in UK. Went into a 3 shop, bought a Samsung gt-s6810p and was told it is unlocked. I now know this is not the case, I need to use this phone with other SIM cards in Singapore, Aus and other places.
    I see that I can just bring it into the store and you will unlock it for me, I am not in UK, how can I unlock it?

  304. Moderator: JohnPaul

    @Ahmed – I’m sorry Ahmed but it’s not clear to me how I can help you? Can you try explaining again what your issue and I’ll see what I can do to help? Thanks

  305. Ahmed Mmdouh

    i don`t know about postcode + Your existing phone or Mobile Broadband number. can help me please

  306. Steff E

    @Ahmed Mmdouh – Hi Ahmed, if your phone is unlocked and is from the Three network all you need to do is fill in our unlock request form which you can find here We’ll text you your unlock code within 7 days of receiving your request.

  307. Ahmed Mmdouh

    i wanna unlock my i phone to im frome egypt

  308. Ahmed

    i want unlock my i phone5

  309. Steff E

    @Diane Green – Hi Diane, I’m really sorry to hear this issue has not been resolved for you. Please can you fill in our support form? We’ll take a look at your account and escalate your issue if necessary

  310. Diane Green

    I have now been waiting for over 3 weeks for a call back from one of your customer service people to try and resolve my problem. My iPhone is still locked to 3 🙁 how difficult can it be to get my IMEI number on apples list off unlocked iphones ???? Very unhappy

  311. Moderator: Lauren

    That’s not good to hear at all @Manu, sorry about that. If you could input your details in our support form I can access your account and look into it for you.

  312. Manu

    Having the same issues as a lot of people posted here. Have been trying to unlock my iPhone for almost 3 weeks now but it doesn’t work. Despite being told by Three that the phone is unlocked and just needs connecting to iTunes. I have restored the iPhone like 4 times, I have filled out the unlocking form also 4 times… I have spent hours and hours talking to customer service who are being extremely unhelpful.

    Beyond believe that I am stuck in another country with a phone I can’t use… Not to forget that is a phone I have paid for in its totality. Thank you Three you big scammers. Can’t wait to cancel my contract with you.

  313. Moderator: Lauren

    @Patricia – Sorry to hear you’ve been having problems getting your phone unlocked. Please fill in your details here and I’ll get someone to look at this for you.

  314. Patricia Morrison

    Hi guys, I bought my SIM free iPhone 6 from Carphone Warehouse and like one of the guys above it has locked to Three’s network as it was the first SIM I put in it. I completed the unlock form and I’m not sure if it went through. I also sent a scan of the receipt from Carphone Warehouse to proofs@threemailcom. Can you check the request was received please and do you know how long it usually takes for it to be done? I live in Northern Ireland but work over the border in the Irish republic. The cost of roaming is too high so I use a different SIM card down there (which is most of the time in fairness). Thanks a million for your help in advance. Patricia

  315. Moderator: Claire

    @Eddie – Hi, can you fill in this form and we’ll check this further for you? Thanks.

  316. Eddie

    I have filled the form in, I have talk to your call center, I have talked to a manager. All you have done is mess me about. I have talked on the phone for two hour, I then went to the shop and was told my best bet was to go next door and pay £35 to open my phone. A phone your company sold as being open.

  317. Moderator: Claire

    @Eddie – Hi, did you fill in our unlocking form? Have you been told why it isn’t being unlocked? Thanks.

  318. Eddie

    No they dont ! I bought a phone last year (20,04.2014) samsung s4 and it is locked. And now you are making me jump through hoops to get it unlocked

  319. Moderator: Madeline

    @Gavin Sorry to hear you’re having issues trying to unlock your phone. Did you try calling our team on 333 to get more information as to why your phone couldn’t be unlocked? We can look into this for you if your fill in the support form which can be found here

  320. Gavin

    Hey, I bought a second hand iPhone thats locked to the 3 Network, I checked out the IMEI and everything before purchasing to make sure it was clean etc, no probelms there and also pretty sure it was purchased at Carphone because it has Carphone Flex Policy.

    Now before buying the phone I asked on your twitter would it be possible to get it unlocked, as I’m in Ireland and want to use it on 3 here. I was told It doesn’t matter where it was purchased once once I got a 3 UK sim and filled out the form.

    So I got a sim, registered it on your site and filled out the unlocking form. Next day got a message on the phone with instructions to unlock, unfortunately it didn’t unlock. I filled the form out again and the next day I got a text saying that you need more details and to ring.

    After a bit of googling I stumbled across this page and loads of other pages saying 3 have to unlock the phone for free.

    I contacted you through this link I was told to fill out the unlock form again which I did numerous times, I was even told there to contact apple and ask them to unlock, but the carrier are the only people who can unlock the phone.

    Can you please help me out here? It’s annoying cause I was told that all I had to do was get a 3 UK sim to get the phone unlocked and to be honest I never would’ve bought the phone if I knew it was going to be this much trouble.

  321. Moderator: Chris

    @José Valenzuela González You’re absolutely right, if you fill in the form over here – you can ask for your phone to be unlocked to use on all networks for free 🙂

  322. José Valenzuela González

    Dear Sirs:
    A few weeks ago I bought a Samsung S3 i9300 on eBay.
    When I received it I saw that it is locked and can only be used with your company “THREE”.
    I have a SIM from Vodafone in Spain, but I can not use it with this SMART Phone.
    I saw on your website that you unlock THREE allow devices to use with other companies.
    What should I do to use my Samsung S3 i9300 with any company?
    Greetings and thanks.

  323. Moderator: Richard

    Hi @Diane – Sorry to hear you’re having issues getting your iPhone unlocked. Where was the phone originally purchased from? I’d like to take a closer look into this for you. Can you fill in our support form? >Rich

  324. Diane Green

    I got a sim free iPhone 5s as a gift at Christmas .I used my three sim in it until my contract ended, now the phone is locked to three. After numerous calls to three and apple I still have a locked phone . I have asked for a unlock code from free and was told “you didn’t get the iPhone from us so its not our problem” can someone please advise me what I need to do to get the three lock off restore thru itunes don’t work eather ???? Thankx in advance

  325. Moderator: Lauren

    @Yarah – you’ll need to contact T-Mobile directly and ask them to unlock the phone. 🙂

  326. Yarah

    I want to put a 3 mobile sim card into my iphone 5, which is locked only for t-mobile, could you please help me? (i have finished my contract with t-mobile)

  327. Moderator: Lauren

    @Nasir – sorry to hear this. Please fill out your details here and I’ll take a closer look at this for you.

  328. Nasir

    hi how you doing? i was place a request for unlock my iPhone after i get a message for Procedure for unlocking i fallow all procedure but still my iPhone is locked i call on 3 Network and they say they unable to unlock my iPhone 🙁 any body can help me ?

  329. Moderator: Claire

    @Ray – Hi, can you confirm your full postcode and we’ll check the area? We won’t publish this online. It could be the signal is very weak but different phones are picking up different strengths of signal on 3G and 4G. Thanks.

  330. Moderator: Claire

    @Giri – Hi, can you ask your friend to fill in this unlock code form? If the phone is under your friends name they can unlock this quicker. Thanks.

  331. Giri

    I got a note 3 from my friend who was using it with Three network. I got a three sim and note 3 works fine. When i registered for using it with other sim cards, I have been informed that I am not been around long enough with three network to get an unlock code.

    Based on the news above, i should be able to get the unlock code for free.

    Can you look into this please.

    Thanks in advance.

  332. Ray

    Hi @Richard, yes it’s just the Three sim. All phones are fully unlocked and work fine with other network sims.
    I need to check this in a strong signal area, Three has a low signal strength here, but the iPhone works. It seems strange the other two phones either don’t get a signal or can’t work with the Three sim.
    They both work fine here with GiffGaff and Orange 3g sims.

  333. Moderator: Richard

    Hmm, that’s odd, @Ray =/ Is it just your Three SIM that doesn’t work and do the phones work with other network’s SIMs? >Rich

  334. Ray

    To deviate slightly from the post title. I have an unlocked iPhone 5 which I’ve used with local sim’s in various overseas countries, as well as GiffGaff and others in the UK before moving to Three.
    I have a couple of other, older, unlocked phones, including a Blackberry Curve, which I keep as emergency spares. The Three sim will not work in either of them.
    Why is that please?

  335. Moderator: Lauren

    @Mario It would need to be unlocked Mario, however if you bought the phone from us after the 1st January 2014 it should be unlocked already. You could test another SIM in the phone before you leave and if you find you can’t get service you can use the form on the following link to have the phone unlocked 🙂

  336. Mario

    Hi, If the phone’s locked to Three UK will it work also with my Three Italian sim? Or I have to unlock it before using it with other european three sims? Thanks!

  337. Moderator: Pamela

    @Mohammad Sure, that won;t be a problem. Here’s a link to our website just in case you’ve not picked a plan yet 🙂 If you need anything else, just let us know. Thanks, Pamela

  338. Mohammad Khan

    I have unlocked Samsung galaxy s5 phone if I get a three sim . Will that sim will work in my this unlocked phone?

  339. Moderator: Lauren

    @Haseeb – sorry to hear that. When did you fill out the form? Have you received a response from this yet? Someone usually gets back to you within 48 hours.

  340. Haseeb

    Hi Three

    I was one of the unlucky folks who bought an iphone through Carphone warehouse…. and put in my 321 sim in… which works great
    but now the phone is locked to three; and I can not put my other sims in and only can use the 321 (which I use for internet on the go…. but need to put in my lycamobile sim to call family abroad)

    please help… I filled the form online, how long before I can get the phone unlocked? I have already sold my old phone!

  341. Moderator: Lauren

    @Sumin – someone from our team has emailed you regarding this.

  342. Sumin Jeong

    Hello. I bought a galaxy note 3 last Summer. But it is not unlocked. What happened? I wonder how I can use this with another company’s usim chip.

  343. Moderator: Claire

    @Nick – Hi, can you fill in this form and we’ll check the account? Thanks.

  344. Nick

    Can anyone help. I requested an unlock code for my Xperia Z1 nearly 2 weeks ago, still yet to receive my code.

  345. Moderator: Lauren

    @Jane – if you get your friend to fill out his details here, we’ll be able to see what’s happening with his account and advise on the best course of action.

  346. Jane

    A friend of mine has been on holiday for 8 weeks and came to use his phone and found he has been disconnected. How does he get his phone reconnected

  347. Moderator: Lauren

    @Emily – do you have the form from Apple that states the repair work that was carried out? If you don’t have this anymore, you may be able to get this from Apple Directly if you get in touch with them.

  348. Emily Joseph

    I initially got my iPhone 5s from three however when it broke i took it to apple and they kindly replaced it. I am now trying to unlock my phone through three however because it isn’t the same phone they won’t unlock it without proof, however i fixed it over a year ago now. All i have is the repair id from apple which shows when the phone was changed.

  349. Moderator: Lauren

    @Gunita – someone will usually get back to you in a day or 2. Sometimes the team are unable to generate a code straight away, in which case they’d need to contact the manufacturer for this. If this happens, it make take a week or 2 for you to receive the code.

  350. gunita

    hi I filled form out to get my phone unlocked how long will it take for code

  351. Steff E

    @RoseWJones@Outlook.Com – Hi Rose, sorry to hear this. I can understand this will be frustrating. You’ll need to contact us to blacklist the phone and suspend the sim so that whoever finds the phone can’t use it. Please fill in our support form and we can do this for you Alternatively you can call our care team on 0333 300 3333 and they will be able to do this for you. You should also report your loss to the police. Unfortunately we are unable to locate the handset. Some 3rd party apps provide location data on a phone however we wouldn’t suggest using this to track the phone down. More info on what to do when you’ve lost your phone can be found here

  352. RoseWJones@OutLook.Com

    I Lost my phone. How can I locate it back?

  353. Moderator: Richard

    Oh dear, how embarrassing 😉 Glad you’re back to Three now, @Edward! >Rich

  354. Moderator: Richard

    Hi @Cormac – Unfortunately that is the case that an unlocked iPhone will lock to the network of the first SIM you put in it. Apologies for any inconvenience. The good news is we can unlock this for you for free 🙂 More info on how to do this here. >Rich

  355. Edward

    I’ve been a three customer for several years and have received great service.

    I bought a discounted Samsung Galaxy S5 on a generous offer from Vodafone on PAYG with the intention of using it with my Three SIM only plan. Its a great phone, but being vodafone, it took them a whole week to unlock it for use on other networks. Several of their tech support team were actually embarassed by how bad the vodafone system was.

    Glad to be back on Three again!

  356. Cormac

    Hi, I bought a iphone 4s from carphone warehouse as a gift. I put my three sim card in to set it up but now its locked to three, neither carphone warehouse or apple will help. If I fill in the form with three to get the phone unlocked will there be any problem with the fact that I bought it as a sim free from carphone warehouse or will you just be able to unlock it?

  357. Moderator: Allan

    @Tony – Hi Tony, can you fill in your account details on the link here and I’ll check up on this for you. Thanks

  358. Tony

    I filled in the form 10 days ago and still have not recieved my unlock code?

  359. Moderator: Lauren

    @Damien Sorry you’ve had difficulty getting your iPhone unlocked Damien 🙁 We should be able to resolve this for you if you could pop your details into our support form and include a brief description of your issue,

  360. Damien


    I just wondered if you could assist me with iPhone 5s unlock – currently locked to three network.

    I’ve submitted a request via the and within a day I’ve received the following text message from three:

    “Instructions for unlocking your device (IMEI: ) can be found at

    The link takes me to the​ ​following webpage​ ​text:

    ​”​Network Unlock Procedure

    To unlock your Apple device, ensure to remove your 3 SIM card and then connect your device to a computer running iTunes. Once connected, you need to update IOS software version of your device to 7.0 and above. After which you will receive an option to update your network settings. Upon acceptance of the network settings, your Apple device will be unlocked from the network.

    If you do not receive a network settings update, this implies the device is unlocked. To verify this, insert another network SIM card into the Apple device.

    If you are using an Apple device that has iOS7 or the above version, then the device can be unlocked by completing a restore of the device. If you are using a flex policy handset.
    If you have any issues with the unlock process, please click here​ ​​”​

    The OS version installed on the​​ iPhone 5s is 8.1.2, when plugged to iTunes no option to update your network settings appears (I tried various options, reinstalling iTunes, setting up as new iPhone etc). Inserting an EE sim card always results in the following error, indicating that iPhone is still locked:

    “The sim card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server this is not hardware issue with iPhone please insert another sim card from a supported carrier or request that this iPhone be unlocked by your carriers”

    The second attempt was to fully erase the iPhone and see if I could insert an EE sim card then. After successful erase​ (and before any restore)​, I get the same error message as about. Placing in Three SIM, works without a problem (activation, calls, text…).

    I’m planning to change my EE contract to Three, so this​ ​isn’t​ amajor issue but since the upgrade from iPhone 5 (which was unlocked and on EE) I’m now moving to locked iPhone 5s, which I would like unlock so I can use it abroad with local SIM cards.



  361. Moderator: Allan

    @Betul – We’ll send you a text when we have this code Betul. It can sometimes take a bit longer if we need to go back to the manufacturer for this. Thanks

  362. Betul

    I requested for my HTC to be unlocked yesterday. However, I still haven’t recieved a code?

  363. Moderator: Claire

    @Andre – Hi, is there anything we can help you with here?

  364. andre

    Incompetent wastes of space that cannot complete a simply task if there e life’s depended on it. They seal you money out of your bank account and when you think they can’t do worse they deny activation to a replacement sim and leave you with out a number for months!!!

    Again do not waste your time with this network!!!! Beware do not use this network!!! Customer service is shockingly rubbish, they are

  365. Moderator: Lauren

    @Muzammal – please fill out your details here and I’ll see if we can get your unlock code across to you by email.

  366. Muzammal hussain

    I bought my iphone 5 back in 2012 i am currently using ios8 i need to unlock my iphone i did submit a online form but can’t recive text because i am on holidays abroad can i get my unlock code via email if i send me all details to three becaus at this moment i cant recive any text via phone what if i restore the phone it will open without code ?

  367. Moderator: Nicki

    @Ankit Nair – Hi, we’d need to get the phone registered to your account before we’d be able to unlock it. As it was purchased from a 3rd party we’d need proof of purchase before being able to add it to your account. If you could please send us your details via our online form we’ll be able to take a look in to the issue for you.

  368. Ankit Nair

    To: Three, I recently bought an iPhone 6 from carphone warehouse and used my pay as you go Three number on it. I have moved to Canada now and unfortunately, the Three SIM has locked my phone to Three. At my appointment with Apple, the phone says it has been locked by the Hutchison Locked Policy. Three can’t find my IMEI number in their system as the phone wasn’t bought under contract and Apple states that Three MUST send an unlock request. I’m stuck here in Canada without a number/internet for the past week. A kind lady at Three did have a look at the situation and told me that she’d unlock my phone but my phone is still locked to Three. Can someone please help me?

  369. Moderator: Claire

    @Simon – Hi, iphone 6 plus is now unlocked as soon as you activate it over wifi or with iTunes 🙂

  370. Moderator: Claire

    @Arslan – Hi, can you confirm which phone you are trying to unlock?

  371. Simon

    Bought a new iphone 6 plus from a friend who got it from three, after open the box the phone was damaged, the sim tray wouldnt open, kind enough of apple hassel free to swap the phone over at there store, they was aware it was from three, just wondering will the replacement also be unlocked due to your new terms that new iphones wont be locked? or will this need to be requested

  372. Arslan

    How to unlock my phone i lost my three bill 🙁

  373. Moderator: Claire

    @Dani – Let us know how you get on. Thanks.

  374. Dani

    @Claire Thank you very much. Have a good day.

  375. Moderator: Claire

    @Dani – Hi, if you upgraded to iOS 7 or above you can now unlock the phone yourself by setting it to restore. Otherwise you can wait for the unlock code and put in another network SIM to use the code. Thanks.

  376. Dani

    @Claire Thank you. I have iOS 6 on my old phone.

  377. Moderator: Claire

    @Dani – Hi, can you confirm the iOS version you are using on your iPhone 4s? You can use your new SIM in your new iPhone straight away which won’t affect the unlocking of your iPhone 4s. Thanks.

  378. Dani

    I have completed a form to unlock my iPhone 4s, now I am waiting the instructions to be sent to me. However I ordered a nano sim with the same number so I can use it with my new iPhone. I am worried that I need to hold with the activation of the new sim(as once that’s done the only sim will be deactivated), until I am unlock my old phone. Does anyone know if I need to wait until I unlock my old phone to activate my new sim card? What are the follow up instructions for unlocking an iPhone.. Thanks.

  379. Moderator: Claire

    @Maryam – Hi, are you able to use calls and texts with your EE SIM? If so then it is fully unlocked and you need to get the internet settings from EE. Thanks.

  380. maryam

    Hi I used to be with 3 fir many years, now im with EE , I have my old 3 sony erricson phone which I had unlocked, however I have tried using it with my EE sim, but I cant access the internet with it, I dont understand y this could be??

  381. Moderator: Claire

    @Mike – Hi, are you able to ask the seller to contact us directly? We can check then check the account details to see what is causing the delay. Thanks.

  382. Moderator: Claire

    @Richard – Hi, you need to speak to EE to unlock the phone to use our network SIM in the handset. Thanks.

  383. Moderator: Claire

    @Marco – Hi, we don’t send out phones to outside of the UK as you would need to be in the UK to buy a phone from us. If you do buy a phone from us we can’t guarantee they will work on a foreign network as all the networks use different frequencies for 3G and 4G. Thanks.

  384. mike

    Was sold a Sony xperia z1 off a seller on Gumtree i filled out an unlocking form not realising it had to be in phone owners details,we then went to the 3 store to explain only to be told to resubmit in online. That he did ,was shown a message saying that will take up to 7 days. That was a Saturday on the Monday I was sent an email saying they couldn’t unlock the phone because the details didn’t match the records and to do again.yet the seller didn’t receive anything so he waited filled it again on Tuesday.he hasn’t heard nothing and phone is still locked plz can somebody explain why this is,I hoped it would be straight forward .

  385. Richard

    I have an I Phone 4 locked to EE and i want to give it to my mum who has a contract through Three. Would this unlocking be covered by your policy for free unlocking as she is staying with Three or would i need to get EE or someone else to unlock the phone for me to allow her to use it on your network?

  386. Marco

    Hi! I’m from Portugal and I would like to buy a Samsung Galaxy S4 Mini 8GB Black Mist.
    Do you export abroad? Will the unlocked phone work with the networks here?
    Thank you!

  387. Moderator: Lauren

    @Chris – it can do. If you want to unlock this, you can request this here. We may request your proof of purchase, so please keep your Currys receipt. 🙂

  388. Chris

    I have bought my daughter an iphone 6 SIM free from Currys. I plan to give it to for Christmas and change her contract to Three. I understand that when you add a SIM to a phone not bought from Apple direct it will automatically lock to the first network SIM which is inserted in it. Will it lock to Three? If so can I unlock it for free?

  389. Moderator: Chris

    @Jessica Doyle – That’s odd, it should be working… Do you know if the phone came from the UK? If not, that could be the cause of the issue. Have you tried the form over here? –

  390. jessica doyle

    Apparently i can’t unlock my three phone as it is not registered in my name. I bought it from eBay a year or so ago and have the receipt and invoice to prove it wasn’t stolen. I don’t have the seller’s details so i can’t get them to do it either. I’m not happy. I already have a three contact so it’s not like you’ll be losing money

  391. Moderator: Claire

    @Wayne – Hi, can you fill in this form and we’ll check further for you? Thanks.

  392. wayne

    yes keeps saying no sim

  393. Moderator: Lauren

    @Wayne – have you tried another networks sim card after following the instructions?

  394. wayne jones

    had text with instructions nothing happened

  395. wayne jones

    I have ad instructions on unlocking my phone and its not doing anything please help

  396. wayne jones

    ok thanks I submitted the form few hours ago

  397. Moderator: Stephie

    @Wayne – We’ll usually give you your code straight away but it can take up to seven days at times. We’ll send it to you in an text, along with instructions on what to do next.

  398. wayne

    hi I filled form out to get my phone unlocked how long will it take for code

  399. Moderator: Lauren

    @Jaqueline – it can take up to 7 days.

  400. Jacqueline Lyseight

    I requested that my Galaxy S4 is unlocked yesterday. Just wondering how long I will have to wait for the text message with code and instructions?

  401. Moderator: Claire

    @Louise – Hi, yes all our phones are now unlocked 🙂

  402. Sajid hussain

    Very good

  403. Louise

    Hi, if I purchase a s4 mini online will it be unlocked?

  404. Moderator: Claire

    @Asghar Butt – Hi, have you tried a different browser and cleared your cookies? We need you to fill in the form so we can get the request in quickly. Thanks.

  405. Asghar Butt


    I have recently bought Samsung Galaxy S4 mini from Three and it is Network locked. I have tried filling in the unlock form but when I press ‘submit’ it brings me back to the same page. Have also tried contacting you on 333, but it doesn’t give any option for unlock service. Can you please help.


  406. Moderator: Lauren

    @Tony – we customise our software however if you put another networks sim card in this, it should work as normal.

  407. Tony

    I intended to purchase an unlocked note 4. What 3 software will be on the phone and how will it affect other networks sim that I may use abroad? Thanks.

  408. sameera

    I bought my Samsung 4 mini and its was unlocked as mentioned on three website

  409. Moderator: Claire

    @Lucy Doi – Hi, are you considering buying an iphone 6 directly from us? If so this will be unlocked. Thanks.

  410. Lucy doi

    If I sign new contract does it mean my phone ( iphone6) will unlocked?
    Considering sign new contract for three as my old contract with different network such.

  411. Moderator: Chris

    @Jasmine – It can be arranged if it isn’t already, Jasmine 🙂 It’s likely that your phone is locked if you bought it two years ago, but if you fill in the form over here – we’ll unlock it for you for free.

  412. jasmine

    Hi i bought a iPhone 4s off 3 two years ago, i now have upgraded my phone, will the iPhone 4s be unlocked?

  413. Andy

    Spoke to soon! My text message came through and my good old S3 is now unlocked. Thanks Three!

  414. Andy

    Hi, I have entered my information on the unlock web page twice now and have received no text or email.
    I have recently upgraded my phone and have a perfectly good Galaxy S3 that is locked to Three which I would like to use on another network.
    Very inconsistent information on the site, the video clip says a text will be sent, the web site says an email will be sent, currently nothing has been sent!!!

  415. Moderator: Allan

    @PM – Not able to confirm this at present. I’d imagine it will come with a customised version of the software though. Thanks

  416. PM

    Thanks Claire. And do you know if the Samsung Galaxy note 4 will be bloat free? I’m looking to get one on the 3 network but prefer to buy outright and go sim only. I see it’s 599 on the website but I’d rather get the 630 from Samsung if the three version has extra bloatware.


  417. Moderator: Claire

    @PM – Hi, it depends on the agreement reached between us and the manufacturer before the device is available for sale. Thanks.

  418. PM


    Will the phones also be unbranded? Ie bloatware free or will it come bundled with extra three software on top of the stock phone OS?


  419. Moderator: Claire

    @Sam – Hi, where did you originally buy the phone from? Thanks.

  420. Moderator: Claire

    @Jack – Hi, this should be working now. Can you let us know once you have tried this? Thanks.

  421. sam

    Can some one help me and my partner both have a HTC one m7 mine is factory unlocked hers is on three were both on three her HTC one gets h+ but my only gets h why is this

  422. Jack

    When will the in touch app work on iPhone 6?

  423. Moderator: Allan

    @James Dean – Hi James. All phones supplied from us are now unlocked. Thanks

  424. James Dean

    Hi, I have 2 phones on contract, both of which I have had for nearly 3 years (on 2 year contracts). As I am happy with my current phones I am wanting to upgrade to receive free handsets that I would like to sell. Can you confirm that the new phones that I receive will be unlocked?? Regards, J.

  425. Doug

    Just an update for the 3 Mods, I eventually got my Unlock code with the further 5 days I mentioned earlier.
    Just an update to keep things right.

  426. Moderator: Claire

    @Mark Crawley – Hi, as long as you have followed the instructions this will be unlocked. Once you try a new SIM this will confirm it is fully unlocked. 🙂

  427. Mark Crawley

    Hi, I purchased my iPhone 5s last Sept from 3. I will be getting the iPhone 6 when it’s released and giving my current one to my Wife.
    I need to confirm that my phone is unlocked.
    I filled out the form online and followed the instructions.
    There was no carrier software update (16.1), according to the instructions my phone is already unlocked.
    Unfortunately I haven’t at this moment got a sim to try.
    Can you confirm that if I have the latest Carrier settings my phone is unlocked?



  428. Moderator: Claire

    @Gary – Hi, have you contacted Samsung directly? The two PUK codes we gave you are the only PUKs we have from Samsung for your phone. You can call them on 0330 726 0003 to ask for more for your handset. Thanks.

  429. gary

    tried both codes ive been given and cant get either to work,waited for samsung to get in touch and they havent got back to me

  430. Moderator: Anne Marie

    @Lee – Most of our phones are unlocked if purchased this year but there may be some exceptions. You can unlock for free though

  431. lee

    I did try another network sim in the phone, and it was locked.
    I thought all phones were supposed to be unlocked if purchased this year?

  432. Moderator: Claire

    @Lewis Deane – Hi, we don’t have a way of fixing this. Have you tried contacting ZTE direct? Thanks.

  433. Moderator: Claire

    @Lee – Hi, have you used another network SIM in the handset? Have you requested an unlocking code for the handset? You can do this here. Thanks.

  434. Moderator: Claire

    @Kyrian – Hi, I’ve checked for you and data won’t work in Nigeria as we don’t have an agreement there. You can make calls and texts, there is more information here. Thanks.

  435. lee

    hello again,
    I posted a question and it has been removed?
    I got my new samsung S4 in June and it is locked.
    On the website it says
    Note: If you bought your device from us after 1 January 2014, you device will already be unlocked.
    Can you tell me why mine is locked please?

  436. lee

    Well I got my new samsung s4 in June, and have found out that it is locked! Can you tell me why that is?

  437. Lewis Deane

    Any chance of getting this old zte fixed – it says it’s Model: F866, I used to have the box but, somehow, I cracked the screen and lost the charger! I’ll send it you (if you understand me) for your museum – the Three Museum!

  438. Lewis Deane

    Dear Three,

    I’m very impressed! I’ve been with you from the very beginning – I still have my first ‘three’ 3g phone – an old zte flip phone with the screen cracked and no charger – from 2005 (?), I think – send me a charger!! – and, although, up here, in the sticks, your service has been variable, you have always been innovative. Back then your network was the fastest because only I used it! But I’ve stuck with you, through thick and thin, because you give the best tariffs for the cheapest price (I still have and use one of your old sims on WePay(?3Pay?) where I get 2 gig data for 5 quid! Shhh!). People have complained about your customer service, sometimes, but I never had an insurmountable problem. But this new move is just the cream I expected. All phones unlocked!! Wow. Such a handsome, brave move!,

    Yours etc

  439. Kyrian


  440. Kyrian

    You can make calls with the local network but can’t access data on your phone cos the APN is locked to 3 network.The destination is Nigeria.

  441. Kyrian

    You haven’t responded to my question.Thanks

  442. Moderator: Claire

    @Kyrian – Hi, where in Africa are you going on holiday to? We can’t guarantee service in certain countries and can check for you. Thanks.

  443. Kyrian

    Can I use my unlocked 4g phone for internet while on holiday to Africa?cos the APN is usually locked to 3 network only that one can’t access local networks over there on three phone.I tried it last year but was told’sorry your phone is only locked to three internet’

  444. Moderator: Claire

    @Gary – Hi, the manufacturer gave us this code for your handset. When you place another network SIM in the handset and enter the code, what error message do you receive? Thanks.

  445. gary

    the code youve sent me is the same as one of the two ive already been given that doesnt work

  446. Moderator: Claire

    @Gary – Hi, I’ve emailed you the code to try. Can you let us know how you get on? Thanks.

  447. gary

    [removed by mod]

    ive been told there are 2 codes for my phone but both have been tried and neither work
    tried each code 3 times just to make sure i hadnt entered them wrong

  448. Moderator: Claire

    @Gary – Hi, can you confirm your full name, DOB, mobile and postcode? We won’t publish this and can check the account. Thanks.

  449. Moderator: Claire

    @Mike – Hi, have you been told why you need to fill in the form again? If you confirm your full name, DOB, mobile and postcode we can check this for you. We won’t publish these details. Thanks.

  450. gary

    the code i was sent doesnt work to unlock my phone

  451. gary

    did everything as requested sent imei number,received the code with instructions but it doent work

  452. Mike

    Well I have filled the on-line form out three times now, first time 20 days ago and still nothing!

    My step son is of to Spain with his school in a few days and we have no phone to give him as a spare as he had this one when I upgraded.

    I have been in the store and I have called customer services 3 times only to be told I have to fill out the online form!


  453. Moderator: Claire

    @Doug – Hi, can you confirm your full name, DOB, mobile and postcode for us to check the accounts. We won’t publish these details but can check what is happening with this. Thanks.

  454. Doug

    Well I have filled the on-line form out twice now, first time 20 days ago, Text tells me my phone is already unlocked.

    Called 3 Customer services to advise them the Phone is still refusing both 02 and Vodafone sims that are working. Just want to make use of the HTC 8s we got from 3.

    Told by customer services that they will have to contact HTC as there is a problem, all information given a 30 minute call in total.
    What’s another 48hrs if I get the text with the unlock code!

    Get a text within 24 hrs. saying they need more info and to call back Customer services, which I do only to go through the same information I gave the guy less than 24 hrs. ago.
    Now told it could be upto 5 days !!!!

    I mean how difficult is it?
    As of right now we are looking at the 21st day since the form was correctly filled out. Please sort it out Three.
    We still have 2 monthly sim contracts in the family on other unlocked phones, don’t need an excuse to ditch them but this is getting hard to ignore.

    Please help!

  455. Moderator: Bernadette

    @Dee – Thanks for the fantastic feedback 🙂 always puts a smile on my face reading it. Nice to see you are pleased with everything we are doing as well. Long may it continue! Hope you have a great weekend Dee 🙂 >Bernie

  456. Dee

    Hi three

    Firstly that is great news that all three handsets will come unlocked and secondly i just want to say thankyou for improving your network and choices of handsets over the recent years and with the brilliant 4G sevice too.

    Keep up the hard work guys/gals



  457. Moderator: Pamela

    @TCK As far as we’re aware this won’t happen any more but, if for any reason it does, we’ll be happy to unlock it free of charge. Thanks, Pamela

  458. Moderator: Pamela

    @Aaron – What model are you using Aaron? Thanks, Pamela

  459. Nathan Ellis

    I got my phone unlocked at the beginning of November 2013 and paid £15, can I get a refund?

  460. tonylambu

    As per usual three are way ahead of the competitors. Three really does make a conscious effort to champion the consumer. Keep it up

  461. Moderator: Richard

    Do you get an error message when you put a different network’s SIM into the phone, @June? If so, then I’m afraid it’s not unlocked. Fear not though! We’ll unlock it completely free of charge 🙂 More info here. >Rich

  462. TCK

    Hi Just told the Apple store about this when discussing price-matching a sim-free iPhone. They were very surprised that Three were offering factory unlocked handsets and suggested that I check that they don’t lock to the first network used.

    Could you advise. Many thanks.

  463. Aaron

    How do I log out of Three inTouch on iPhone? I can’t find the ‘power symbol’ to disconnect from the app as mentioned on your support website.

  464. June

    I have a xperia j phone can you tell me if that is unlocked as I was told it’s not

  465. Josh

    @Chris Savage EE have Northern Ireland covered by 4G 69%. Can’t complain, love it

  466. Moderator: Claire

    @Ken aykes – Hi, if you submit a request before 5pm this should go through for next day. We will send a text confirming. Thanks.

  467. Moderator: Claire

    @Carlos – Hi, we won’t be able to refund any unlock requests made before November 2013. Do you remember when you did this? Thanks.

  468. Carlos

    I had to pay £15 last year to have My 3 handset from 3 to get it unlocked .

  469. Ken aykes

    I’ve just entered my details roughly how long will it take to unlock my sim? Tia

  470. Moderator: Claire

    @Dwain – Hi, when did you unlock your phone? Thanks.

  471. Moderator: Claire

    @Chris Savage – Hi, we don’t have any more information on this at present.

  472. Moderator: Claire

    @David – Hi, as long as your the account holder we can unlock your phone for free. We are able to check previous phones you had on the contract. 🙂

  473. Dwain

    Does this mean I get the money back that I gave three to unlock my phone

  474. AJE

    Wow! I have to say that is pretty impressive. Well done Three!!

  475. Chris Savage

    When will 4g come to Northern Ireland? O2 have 4g up and running here but nothing from 3. Maybe you could use some of the £123 million profit you made in the first half of this year to speed up your 4g network rollout!

  476. David

    Can you please clarify “current Three phone”. Does this need to be a phone supplied by you as part of a current contract, or does it include previous phones (supplied by you) but now out of contract/superseded by SIM only plans, for example? I think it is likely you are offering to unlock all devices currently locked to 3, as that would fulfil your objectives for consumer choice, but I didn’t think it was 100% clear so thought best to check.

  477. Moderator: Claire

    @Stuart Ashton – Hi, yes 🙂

  478. Stuart ashton

    Does this mean my new iphone 5s is also unlocked?

  479. Danny

    It took me 28 working days (6 real weeks) to get my handset on T-Mobile unlocked. And that was only after nagging. Came to three and for the first time in 20 years I am actually happy with my mobile network.

    Unlimited data. I dont use massive amounts. One month its 700mb, the next it was 3GB but what I dont want is to suddenly receive a massive bill because my phone decided to pickup some big emails or because I wanted to go on a Spotify bender. I like not having too worry.

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