VoLTE comes to Three.

It’s been a little while since we last had some network news to share. 2014 saw us roll out our 4G network and we’re still beavering away on this behind the scenes.

But this autumn will see something new coming to our network. It’s going to be getting a bit of a boost. This boost will come in the form of some low frequency spectrum (800MHz, to be precise) that we’ll be adding to the network.

Low frequency spectrum such as this will significantly enhance our coverage footprint, particularly indoors, which is excellent news when it comes to current coverage blackspots.

Read More.


If you intend to tell everyone you love them this New Year…. Just remember one thing!

It’s 11pm on New Year’s Eve. A great time to message your entire contacts list with a soppy ‘I love you so much, happy new year!’ message. Nothing wrong with that we say. But before you press the send button we just want to make you aware of one thing…

Due to a larger than normal recipient list on New Year’s Eve some phones, by default, will convert a regular SMS (text message) to an MMS (picture message). Picture messages aren’t included in bundles, which means you guys could end up with a larger than normal bill.

Read More.


Trade-in your old phone.

24 months is a long time to go between new phones isn’t it? I’m sure we all remember the halcyon days of 12 month contracts that pretty much guaranteed you a new phone once a year. If shiny new technology is your thing, sometimes even 6 months can seem like too long a time to have the same phone…

So if the latest, must-have phone is coming out, being only a few months in to your contract can seem frustrating to say the least. Even if you’re near the end of your contract, wouldn’t it be nice to already have any upfront cost on a new phone sorted?

That’s where our Trade-in service comes in.

Read More.


Test drive live devices in store.

Did you know that all of our shiny new fit stores (all 217 of them!) have live, as in not dummy, as in turn on and play-with-all-you-like, phones?

Well they do :-) Meaning you can get your mitts on all the latest phones, see how you really get on with them, and their operating systems, before you make that life changing decision… Ok, so we’re exaggerating a little bit there. But it is still a big decision and you’re very often forking out quite a bit of money.

So next time you want to have a proper look at your prospective new phone, check out our new fit stores and get your hands on one for real;

Read More.

Order online, collect in store.

You’ve ordered your shiny new phone and it’s due to be delivered the next day. You’re beyond excited, but there’s a problem. Your boss won’t let you take the day off to wait for the delivery at such short notice, bad times.

That’s where our fab new Click and Collect process comes in. If you order online, you now have the option of collecting your precious new hardware in one of 330 participating Three stores, whenever you flippin like (well, within 8 days anyway!) If you order before 4pm it’ll be ready for you to collect the very next day. Can’t be bad.

Apart from saving time and hassle, collecting in store has other benefits. If setting up your new phone seems a bit daunting; maybe you’re moving to a new operating system or you want to make absolutely sure you don’t lose your photos and music, our store staff will be on hand to help you out and get you started.

So, get clicking and collect at your leisure.

You can find out more about this service here.


All our phones come unlocked.

Bad news for phone unlocking shops up and down the country….

We all know the pain of being stuck with a phone that’s locked to a particular network. Do you stick with the network, which may or may not be right for you at that time? Or do you go through the sometimes painful process of getting your phone unlocked, not to mention stumping up around £15 for the privilege.

Or, you’re lucky enough to be given a decent hand-me-down phone, but there’s a problem, you have to take out a contract with whoever the phone is locked to. Or again, attempt to get it unlocked.

Which? understand this common bug bear and have launched a campaign to get all networks to sell their phones unlocked.

The thing is, we’ve already started doing it. We’re one step ahead of them, which is definitely a good place to be :-)

Read More.

CS 5

New stores.

Here at Three, we’re always looking for ways to improve our customer’s experience, whether that’s online, on the phone or in your local Three store.

So we’re really excited to be able to tell you about our new stores. Over the past year we’ve been hard at work revamping the layout of Read More.

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