Three customers save £1.3 billion in roaming charges



We love a good stat here at Three towers. Especially when it involves over a billion pounds. Millions are good, but BILLIONS? Well billions simply cannot be ignored.

We’ve today announced that since the launch of our Feel at Home service in 2013, we’ve saved Three customers more than £1.3 billion in roaming charges. Imagine getting that bill?! ;-)

Feel at Home was launched to protect customers from unfairly high roaming charges. Since then, we’ve saved customers on average £330 every year. Which is enough to get you return flights to Dubai. Or a 2-night stay in a 4 star hotel in Vegas. Or designer luggage. You get the idea.

We also learnt today that the average Three customer now uses 500MB of data on each overseas trip. This equates to a holiday spam-tastic 833 Instagram posts or 2500 Facebook updates. Your friends and family may not thank you for that though!

Currently, Three customers can use their phones and tablets abroad at no extra cost in 18 destinations including France and, most recent addition, Spain. France and Spain are the two most popular destinations for Brits. It was predicted that in 2015 there will be 12 million visits to Spain and 8 million visits to France.

In the last 2 years a whopping two million of you used your phones abroad. In June alone this figure was 538,000. And it’s not over yet, with many people due to jet off this August and September this figure is sure to soar.

It couldn’t be simpler to use your phone abroad at no extra cost with us. As soon as you arrive, your phone automatically activates with Feel at Home, allowing your phone to pick up a local network and away you go! Just make sure your phone is activated for International Roaming before you go (you can do this by calling the team on 333)

If you go out of bundle, you will still benefit from reduced roaming rates – a no brainer for the modern traveller.

If you go down to the woods today….

….. You might run in to Jackson and Steve testing the LG G4. They got a bit more than they bargained for though. Check out the full, unedited film here, if you dare:

And for the chance to get your hands on an amazing LG G4 AND cuddles on tap with your very own Jackson toy, get your cushions at the ready and watch our freaky phone review carefully.

We’ll be posting a multiple choice question about the review on our @ThreeUK twitter page on Thursday 6th Aug at 11am. Simply answer correctly and include #makeitright in your tweet and you’ll be in with a chance! One lucky winner and 5 runners up will be announced on Friday 7th Aug so make sure you’re tuned in. The 5 runners up will each receive a Jackson toy.

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When stuff sucks, #makeitright

Alri-ight, alri-ight, everything’s gonna be alri-ight!

It is now! Today we’ve announced our standpoint on the mobile industry with a new campaign, featuring Jackson, our fluffy purple ambassador. Our new TV ad sees Jackson at first feeling dejected, damp and fed up of everything that sucks in the world. Downtrodden and disheartened, he’s about to give up.

Until one day he decides to fix the stuff that sucks. Galvanised into action, with East17’s ‘It’s Alright’ as his anthem, he sets out across the land to make things better for everyone.

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Calls to and from Nepal.

Following the recent earthquake in Nepal we will be making all calls and texts to Nepalese landline or mobile numbers free for Three customers until May 8th.

This will be by way of a credit on customer bills. Some may see a charge initially, but depending upon billing cycle, they will also see a credit further down on the same bill, or in their following months bill.

In addition we’ll be crediting the accounts of those people who have made calls and texts to Nepal since April 25th.

For any of our customers currently in Nepal, we’ll also be crediting accounts for calls and texts made between April 25th and May 8th.

Customers won’t need to do anything in order to receive the credits, they’ll happen automatically.

We will continue to monitor the situation after the 8th of May.

If you have any questions about this, get in contact via Twitter using @ThreeUK or post any questions below.


VoLTE comes to Three.

It’s been a little while since we last had some network news to share. 2014 saw us roll out our 4G network and we’re still beavering away on this behind the scenes.

But this autumn will see something new coming to our network. It’s going to be getting a bit of a boost. This boost will come in the form of some low frequency spectrum (800MHz, to be precise) that we’ll be adding to the network.

Low frequency spectrum such as this will significantly enhance our coverage footprint, particularly indoors, which is excellent news when it comes to current coverage blackspots.

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Game of Phones (see what we did there).

Game of Thrones fans, have you ever wanted to be treated like the ruler of the Seven Kingdoms? Well now, thanks to Three, you can!

Ahead of the most hotly anticipated TV launch of the year, Game of Thrones Season 5, we’re offering the first person to enter a participating store with the name Arya or Theon a free smartphone and PAYG credit (see below for T&Cs) from tomorrow, Saturday April 11th.

All you Thrones enthusiasts have to do is go down to any participating Three store, show your ID and walk away with a brand new phone – it’s that simple!

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Three and Honor sponsor the Goat Race.

Three, in association with Honor, are to be the Official Coat Sponsors of the 2015 Oxford and Cambridge Goat Race.

That’s right. We said Goat Race.

Back in March we announced that we’ll be the UK’s exclusive tariff partner for the new Honor 6+ smartphone which is out on May 1st. We’re one of the first networks to bring the rising Asian e-commerce challenger brand to the UK.

The partnership will also see Three and Honor combine to produce the attire that will be donned by Goat Race participants Hamish and Hugo – one representing ‘Oxford’, the other ‘Cambridge’ – in the animal kingdom’s answer to the River Thames varsity showdown.

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