Three offers Wi-Fi on the London Underground.

For Three customers who regularly use the London Underground it’s time to celebrate; no more staring into space whilst waiting for a train, no more being unable to tweet your other half to let them know that you’ll be late home because the tubes are delayed again.

We’re pleased to announce that in the coming weeks we will be joining the ‘Wi-Fi on the underground’ party. Woop!

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Dear Vodafone,

Breaking up can be hard to do. We’ve all been there and saying the right thing can often seem an insurmountable obstacle, with emotions and adrenaline running high, it’s all too easy to keep it bottled up and remain in a loveless relationship. But it doesn’t always have to be so hard…

When Vodafone announced that it was to allow some customers to break their contracts free of charge on the back of price hikes – as long as they wrote to Vodafone by June 28th – we were incredibly concerned: what if those customers missed the deadline?

With so much to say and so little time, we’re doing the legwork for Vodafone customers across the UK by employing comedian and part-time politician Rufus Hound to pen the ultimate break-up letter.

Vodafone customers can download Rufus’ template for the perfect break-up letter and send it to their soon to be ex – making for a quick and painless separation. Upon receipt of the letter Vodafone will call to confirm cancellation. Breaking up has never been so easy!

Download your Vodafone breakup letter.

Sorry Vodafone but #HelloThree.

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Helping the regulator keep us all honest.

Which?, Three, TalkTalk and Consumer Futures want the government to help strong consumer regulation.

Ofcom, the regulator that oversees UK communications companies, often finds its plans to make things simpler and easier for consumers frustrated by big companies’ lawyers challenging its decisions. We want our watchdog to have the ability to make strong decisions in favour of consumers and fair competition, without having its plans derailed by companies that don’t want change.

So we are asking the government to update the rules to make it harder for reforms to be blocked on technical details, so that the focus is on the right outcome for consumers.

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No nasty Pay Monthly price hikes.

As some of you may have heard, Ofcom announced new guidance on mid-contract price rises.  We’ve noticed quite a lot of chatter about this in social media so we wanted to update our customers on what this means for them as well as to congratulate Ofcom on a decision which we feel is in the consumers’ best interests.

Ofcom’s decision gives UK mobile customers greater protection from unexpected mid-contract price rises. In short, the ruling means that consumers will be allowed to exit a contract early (without penalty) if the fixed monthly price is hiked mid-way through that contract. If you are looking for more detail about the ruling you can find a great summary of the Ofcom announcement and what it means for you on the uSwitch website. Read More.


Our Ultrafast Commitment.

You may have already heard our network news, as it was reported widely  in the media last week. But In case you missed it, or want to hear it from the horse’s mouth, we’re making a commitment to offer Ultrafast services (and by this we mean DC-HSDPA and LTE) as a standard feature on all price plans.

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Three Triumphs at uSwitch Mobile Awards.

Last week we had the pleasure of attending the uSwitch Mobile Awards. Having been nominated for an impressive four awards, we were pretty excited. And we weren’t disappointed- we came away with a total of three awards, which also meant we were the second highest winners of the night. We also won, some might say, the most coveted award– ‘Best Network’.

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