There’s nothing worse than breaking up with someone who just doesn’t want to let go. You want to move on, but instead you’re bombarded with a hundred reasons not to leave. Sound familiar?
Like any other relationship, the one you have with your mobile provider can be harmonious; but when you decide to set your sights somewhere else, the break-up can be tricky. We feel that switching mobile operators needn’t be so complicated, so we’re doing something about it.
UK mobile customers have to go to their existing provider to ask permission to move to a new operator. This can be very frustrating for the customer as they often have to face an annoying and lengthy call with their old provider. On top of this, they risk getting double-billed or facing a loss of service during the switch.
There is a far easier and fairer approach to switching. We, TalkTalk, The Federation of Communication Services and consumer champion Sarah Willingham are calling on Ofcom to introduce a single-call switching process where a customer only needs to ring their chosen provider. The chosen provider can then manage the switch with the existing operator, even transferring your number across to them.
That’s it – no lengthy phone calls with your old provider and you can still keep your number.
We want an easy, quick, single-call switching system that lets you move your number to a new network without hassle and without a fight so we’ve written to the industry regulator, Ofcom, to ask them to fix switching urgently.