Wednesday night was all about the uSwitch Mobile Awards for us at Three…and boy they didn’t disappoint.
With only 17 awards up for grabs we managed to come home with SIX beautiful, shiny gongs to add to our growing collection.
There’s nothing worse than breaking up with someone who just doesn’t want to let go. You want to move on, but instead you’re bombarded with a hundred reasons not to leave. Sound familiar?
Like any other relationship, the one you have with your mobile provider can be harmonious; but when you decide to set your sights somewhere else, the break-up can be tricky. We feel that switching mobile operators needn’t be so complicated, so we’re doing something about it.
UK mobile customers have to go to their existing provider to ask permission to move to a new operator. This can be very frustrating for the customer as they often have to face an annoying and lengthy call with their old provider. On top of this, they risk getting double-billed or facing a loss of service during the switch.
There is a far easier and fairer approach to switching. We, TalkTalk, The Federation of Communication Services and consumer champion Sarah Willingham are calling on Ofcom to introduce a single-call switching process where a customer only needs to ring their chosen provider. The chosen provider can then manage the switch with the existing operator, even transferring your number across to them.
That’s it – no lengthy phone calls with your old provider and you can still keep your number.
We want an easy, quick, single-call switching system that lets you move your number to a new network without hassle and without a fight so we’ve written to the industry regulator, Ofcom, to ask them to fix switching urgently.
Not too long ago it felt as though you couldn’t pick up a paper without another story of a hard-done-by customer, all stern-faced, holding up a ridiculous telephone bill. The culprit was very often international roaming or the 30 times you had to call your internet service provider on their 0800 number to get a problem sorted.
You might be forgiven for thinking that ‘bill shock’ is now a thing of the past. For the most part, those crazy £3000 bills are. But we’ve recently learnt that over half (54%) of EE, Vodafone and O2 customers have experienced bill shock in the last year- to the tune of £213 each! Not newspaper worthy, but still enough to cause considerable dismay among customers. These bills are often the result of high or unexpected roaming fees or charges for 0800 numbers.
To highlight the eye-watering charges of other networks, we’ve today launched a range of Kleenex-style tissues made using the recycled bills from our competitors. He he
We’ve got some fantastic stats to share with you. Who doesn’t like a good stat?!
We know you all love the internet like we do, so it comes as no surprise that Three customers are using more data than customers on any other network.
Being free to tweet and take selfies to your heart’s content is what a great mobile experience is all about, which is why we’re ahead of the game when it comes to data usage. The average Three customer uses a whopping 2.6GB of data, up from 2.2GB at the same point last year. This is great news as it shows that Three customers are getting the most out of their smartphones with our 3G and 4G network.
Of course, more data usage means more data traffic and recently we revealed that we’re leading the way when it comes to mobile data traffic too. Enders, an industry analyst, has found that we have the largest share of mobile data traffic (45%) in the UK. That’s a lot of tweets and status updates.
We’ve also been winning our fair share of awards recently. Which is nice From Broadband Genie’s top accolade , to least complained about network according to Ofcom. Most recently, and something we’re especially proud of, we won MacWorld’s number 1 network for iPhone award, winning every single category – best 3G network, best 4G network, best network coverage, fastest network and the most reliable overall.
In addition, Root Metrics have today released their latest network reliability index, we’re pleased to say we shared top rankings in 12 out of the 16 major cities including London and Manchester. And we came first outright in Scotland and Northern Ireland. High five!
In the grand tradition of music makers, we’re not in this for the awards, but it’s great to know our hard work is paying off and that you guys have other tangible ways of seeing why we might be the network for you.
Step in to the light and say ‘hello three’.
You’ve ordered your shiny new phone and it’s due to be delivered the next day. You’re beyond excited, but there’s a problem. Your boss won’t let you take the day off to wait for the delivery at such short notice, bad times.
That’s where our fab new Click and Collect process comes in. If you order online, you now have the option of collecting your precious new hardware in one of 330 participating Three stores, whenever you flippin like (well, within 8 days anyway!) If you order before 4pm it’ll be ready for you to collect the very next day. Can’t be bad.
Apart from saving time and hassle, collecting in store has other benefits. If setting up your new phone seems a bit daunting; maybe you’re moving to a new operating system or you want to make absolutely sure you don’t lose your photos and music, our store staff will be on hand to help you out and get you started.
So, get clicking and collect at your leisure.
Bad news for phone unlocking shops up and down the country….
We all know the pain of being stuck with a phone that’s locked to a particular network. Do you stick with the network, which may or may not be right for you at that time? Or do you go through the sometimes painful process of getting your phone unlocked, not to mention stumping up around £15 for the privilege.
Or, you’re lucky enough to be given a decent hand-me-down phone, but there’s a problem, you have to take out a contract with whoever the phone is locked to. Or again, attempt to get it unlocked.
Which? understand this common bug bear and have launched a campaign to get all networks to sell their phones unlocked.
The thing is, we’ve already started doing it. We’re one step ahead of them, which is definitely a good place to be
For Three customers who regularly use the London Underground it’s time to celebrate; no more staring into space whilst waiting for a train, no more being unable to tweet your other half to let them know that you’ll be late home because the tubes are delayed again.
We’re pleased to announce that in the coming weeks we will be joining the ‘Wi-Fi on the underground’ party. Woop!
We were over the moon when we heard last week that we’d won no less than five awards at the recent Broadband Genie Road Trip awards. Now we’re not ones to brag, but that is some haul!
Best mobile broadband 2014
Fastest mobile broadband 2014
Best mobile broadband coverage 2014
Best 3G mobile broadband network 2014
Best 4G mobile broadband network 2014