Not too long ago it felt as though you couldn’t pick up a paper without another story of a hard-done-by customer, all stern-faced, holding up a ridiculous telephone bill. The culprit was very often international roaming or the 30 times you had to call your internet service provider on their 0800 number to get a problem sorted.
You might be forgiven for thinking that ‘bill shock’ is now a thing of the past. For the most part, those crazy £3000 bills are. But we’ve recently learnt that over half (54%) of EE, Vodafone and O2 customers have experienced bill shock in the last year- to the tune of £213 each! Not newspaper worthy, but still enough to cause considerable dismay among customers. These bills are often the result of high or unexpected roaming fees or charges for 0800 numbers.
To highlight the eye-watering charges of other networks, we’ve today launched a range of Kleenex-style tissues made using the recycled bills from our competitors. He he