Spectrum allocation for Three is confirmed.

You’ll probably have heard in the news today that the Government’s spectrum auction is now over. We’re really happy to be able to confirm that we secured 2 x 5Mhz of 800Mhz spectrum which will compliment the 1800Mhz spectrum that we acquired in 2012.

As we continue to grow our Ultrafast network, this new spectrum means we’ll be able to offer a faster, more reliable internet experience to more people in more places than ever before. We’re the network that was built for data, and our new acquisition is just one of the ways that we’ll keep on improving it.

Here’s what our CEO Dave Dyson had to say this morning:

“We have more than doubled our spectrum holdings in the past 12-months thanks to spectrum acquired at auction and outside the auction process.  Doubling our capacity allows us to continue our growth with significant headroom to increase our current base of over 8m customers.

“Consumer appetite for enjoying the internet via mobile devices continues to grow, playing to our strengths.  With a significantly increased spectrum holding we will continue to be the competitive force in the UK mobile market,” said Dave Dyson, chief executive officer, Three UK.

167 Responses to Spectrum allocation for Three is confirmed.
  1. Moderator: Claire

    @Terry Maker – Hi, we’re unable to support 2G phones but do support 3G on 2100MHz and 4G on 1800MHz so service may work on 4G. Thanks.

  2. Terry Maker

    I have an Unlocked AT&T Motorola VA76r Tundra, which I want to use full access here in the UK, it works on 2g system, (2G bands GSM 850 / 900 / 1800 / 1900), and is NOT a smart phone! Will it work on “3”?



  3. Moderator: Rory

    @Martyn Smith – Hi Martyn, thanks for taking the time to get in touch. Looking at the specifications for your friend’s phone, he’ll be able to connect to both our 3G 2100Mhz and our 4G 1800MHz signals, so he shouldn’t have any issues using his phone on Three 🙂 >Rory

  4. Moderator: Rory

    @Dave H – Hi Dave, thanks for taking the time to get in touch. I’ve checked both models and they support our 3G 2100MHz and 4G 1800Mhz signal, but the N920i doesn’t seem to support our 4G 800MHz frequency, whereas the N920C does. For the moment we’re not enabling non-Three devices for 4G over 800MHz, but this is something that we may look at in the future. I’d also recommend checking with the retailer prior to purchase, to ensure that phone you purchase is compatible with both frequencies. Thanks >Rory

  5. Martyn Smith

    I have a friend who has been in hong kong for a few years and is coming back – his phone supports the list below, is that going to work, with a 3 sim?


    2G Network -850/900/1800/1900MHz
    3G Network -WCDMA:850/900/1900/2100MHz TD-SCDMA:1900/2000MHz
    4G Network – FDD -2100(B1) / 1800(B3) / 2600(B7) / 900(B8) MHz
    4G Network – TDD -2600(B38) / 1900(B39) / 2300(B40) / 2600(B41) MHz

  6. Dave H


    I just wanted to check which is the best Samsung Galaxy Note 5 for use in the UK on Three. The N920i or the N920C?



  7. Moderator: Claire

    @Stanley – Hi, this will work on our network as we use 3G 2100MHz and 4G 1800MHz frequencies 🙂

  8. Stanley

    I am considering buying a Note 5 dual sim phone (to facilitate my works sim)with the following cellular networks
    WCDMA850/900/1900/2100, GSM850/900/1800/1900, LTE700/850/900/1800/1900/2100), TD-LTE1880/2010
    Will it work OK with 3 nano sim

  9. Moderator: Claire

    @Sadie – Hi, yes you will be able to use your phone on our network 🙂 We use 900 and 2100 on 3G as well as 1800 on 4G.

  10. sadie

    hi I have recently purchased a galaxy note 4 (international version) and wanted to check whether its compatible with your network frequency. the frequencies it supports are
    2G – GSM850, GSM900, DCS1800, PCS1900

    3G – B1(2100), B2(1900), B5(850), B8(900)

    LTE – B1(2100), B2(1900), B3(1800), B4(AWS), B5(850), B7(2600), B8(900), B17(700), B20(800)

    thanks in advance for your help

  11. Moderator: Madeline

    @Muhamet Rexhepi Hi there, are you looking to set up your iPhone to use data? If so, you’ll need to update your APN settings. You can find out how to do this here

  12. Muhamet Rexhepi

    I moderator’s I Need Same Help To make my Iphone5 GSM Please Many Thanks Muhamet

  13. John D

    Thanks Claire, I’ve done that.

  14. Moderator: Claire

    @John D – Hi, can you fill in this form and we’ll look into it further for you? Thanks.

  15. John D

    It’s been like this for months. Tech support no help.

    Of course, if there is no signal (symbol shows on phone at top of screen in ‘app bar’) then there’s no data, texts or calls. But this doesn’t just happen in our house as I mentioned below. I could list you 10 post codes or locations where our phoens don;t work indoors and they are all in busy retail or commercial areas.

    I’m fed up getting palmed off to 3-in-touch app.

  16. Moderator: Claire

    @John D – Hi, I’ve checked your area and no known faults. Have you restarted? How long has this been happening for? Is this affecting calls/texts/data? Thanks.

  17. John D

    I gave you the full postcode in the comment below. [removed by mod].

  18. Moderator: Claire

    @John D – Hi, can you confirm your full postcode and we’ll check the area? We won’t publish this. Thanks.

  19. John D

    Hi – signal is terrible on both my phone and my wife’s. Neither of us can get a signal in the house even if we stand close to a window at the front of the house and we have to either go outside into the street to get one (and even then it is still quite weak).

  20. Moderator: Claire

    @John D – Hi, I’ve checked the area and it shows good indoor coverage with no know faults. How is your signal?

  21. John D

    Hi – It’s [removed by mod]. Your network coverage map on your website show it’s supposed to be ‘good inside and out’..


  22. Moderator: Claire

    @John D – Hi, can you confirm your full postcode and we’ll check the area for you?

  23. John D

    I’ve recently joined 3 and I find that the indoor coverage in my home town of Kirkcaldy is very, very poor. I find it impossible to get a signal even in the main high street, the main retail shopping area and even in my own home. I work from home a lot and customers can’t call me unless they happen to get lucky. If I want to make a call I’ve generally got to go and stand outside in the street and even then I get a quite poor signal strength. Sometimes I see a medium level signal strength when I’m in the house (or in some shops) but as soon as I try and text, email or browse it instantly cuts to ‘no signal’ symbol. This is not a city but it’s not a small town by any stretch, but the signal is generally pathetic.

  24. Moderator: Chris

    @Ian M – Yep, you should be grand there for both 3G and 4G on our network. If your phone doesn’t work straight away, get in touch with us as we may need to push you our carrier settings.

  25. Ian M

    I am looking at buying a phone from abroad to use with a SIM only deal, the phone has the following network frequency I am trying to find out if this will work ok here in the UK, not any much luck with the Indian call centers
    Networking GSM/WCDMA

    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1900/2100MHz
    4G: FDD-LTE: 800/1800/2100/2600MHz

    The phone is the soon to be released Elephone p3000s



  26. Moderator: Lauren

    @Steve – sorry to read this. I can’t comment on other companies but can say I’ve checked your postcode and the indoor coverage there isn’t showing as the strongest. Sorry about this.

  27. steve gartside

    Hi the nearest LTE mast to me is about 700m away. [removed by mod] i get no signal indoors what so ever .pretty poor outside too. Now my friend lives across the road and is on O2 4g .his nearest mast is roughly the same distance away but gets a full reception on 4G indoors ..why is the 3 signal so poor in comparison

  28. Moderator: Claire

    @Nehal – Hi, you may need to book the device in for repair by calling 0333 400 6364. The guide we have for the device is here.

  29. Nehal

    hi i have huawei 4g lte e5372t router when i power on there appear do not power off which mean is the device is in firmware updating mode i try reset with mini hole and by removing bettery etc but i cant get any result the same problem i face so i need firmware for this router for updating again thank you

  30. Katie

    @ Madeline, Many thanks but I will respond to your email

  31. Moderator: Madeline

    @Katie – Hello, haha that’s no problem. I’ve sent you an email.

  32. Katie

    @ Madeline – apologies for calling you Michelle – No idea where that came from! My email address is [removed by moderator] thanks.

  33. Moderator: Madeline

    @Katie – I’m very sorry about that, your postcodes have now been removed. If you send us your email address, I’ll be able to conduct thorough checks on the postcodes provided.

  34. Katie

    @Michelle, I have sent you the two particularly bad postcodes in the post you have responded to (and they have been published!!!!!) can you please remove these as promised. Thanks. signal Issues have been consistent in both central london (the City of London in particular) and at home making my contract next to useless, failed calls every time and apparent signal yet nothing can be received or sent. Very disappointed and Customer services no help at all.

  35. Moderator: Madeline

    @Katie – I’m sorry to hear you’re having signal issues. I’ve checked your postcodes, and I can see that there are issues with coverage in those particular areas. Can you send us your postcode (we won’t publish this) so we can investigate these issues further? Thanks.

  36. Katie

    Hi my Home postcode is [Removed by moderator] where I have gone from full signal to one bar if I am lucky. My work postcode is [removed by moderator] where I get no signal then full signal with 4g for a minute then back to nothing at all. often a signal is shown and 3g but SMS will not send and calls repeatedly fail in places where I had full signal previously (Forexample the journey from Staplehurst rail station to my home postcode) Your coverage checker on your website is wildly out based on actual experience and has worsened since receiving a text saying services were being upgraded in my area. I am so very disappointed in 3 and the coverage now, I feel duped and am stuck in a 12 month contract which is not the same as the contract I signed up for initially in terms of levels of service. I rely on wifi rather than the network which means I am paying a monthly tariff but not able to use it for at least 10hrs a day.

  37. Moderator: Nicki

    @Katie – sorry about this. If you send us over the full postcodes for where you’re having issues we’ll check it out, and won’t publish the postcodes. Thanks

  38. Katie

    Hi, how do I send details without broadcasting them to the universe? Basically anywhere in the city of London is a no go ( EC postcodes) and anywhere between paddock wood and Maidstone in Kent. I have one car shown and also 3G but not able to make calls, send or receive SMS or use data…….. I have an expensive paperweight for around 18 of 24 hrs a day if no wifi!!!

  39. Moderator: Nicki

    @Katie – Hi there, really sorry that you’re having issues with your coverage. Can you send over your full postcode and I’ll take a look to see if there’s any issues network wise.

  40. Katie

    Hi, I have renewed my contract recently only to find that the signal is now pretty much nil in all of the places I used to get a decent signal (full signal to one bar in most cases) I cannot use my phone at all in the part of Central London I work in and the signal at home has reduced to the point of useless. I am using the same phone but the 4g roll out had killed any chance of making phone calls or sending texts it seems. V disappointed 3

  41. Moderator: Bernadette

    @lee – I have checked your postcode and it seems as if you should have strong indoors/outdoors coverage. Have you had this experience since you moved to the new property? Does the signal get a lot better when you go outside the home? On average how many bars would you say you get indoors? We do have Home signal boxes but you would have to speak to our technical team on 333 or either call
    0843 373 3333 from a landline to discuss this. >Bernie

  42. lee

    Hi there at three.
    Are there any signal boosters or antennas such as “sure signal” or the like,that you indorse.I’ve moved property recently and now me and my girlfriend who is on three network cannot get very good reception i have a Samsung gti9505 and her a blackberry 9790 she has marginally better signal but we both experience a lot of dropped calls and loads of failed messages the Samsung loses signal if i move it a couple of inches or remove it from the windowsill to accept a call i tend to have to use my handsfree kit (windowsill is the only place i can get reception)
    Hope you can help as its irritating writing a text then having to search for a signal before it will send.

    Thanks for you’re time

    postcode ( removed by mod )

  43. Andre Townsend

    @Moderator: Lauren

    Thanks for your answer just orderd the dongle now

  44. Moderator: Lauren

    @Andre – this should work on our network, yes 🙂 you would just need to purchase a mobile broadband sim card. You can do this here.

  45. Andre Townsend

    i have a Three mobile broadband contract & need a new modem thats supported by my router

    would this modem work on your network?
    Huawei e398u-15
    4G LTE FDD  800/1800/2600 Mhz
    3G UMTS  900/2100  Mhz
    2G GSM/GPRS  850/900/1800/1900Mhz

    thx for your time

  46. Moderator: Stephanie C

    @dave – That doesn’t sound too good Dave 🙁 Do you know anyone else at your work that has the same problem?

  47. dave

    No its always been fine before but I was with 02 I went with 3 over Christmas then when I came back to work found I couldn’t get a signal. Have you got any tips to improve this ?

  48. Moderator: Richard

    @dave – Unfortunately there’s no current plans for updates in that area. Have you always struggled to get signal indoors or is it a recent issue? Thanks

  49. dave

    hi can you tell me if theres going to be any updated coverage in the area as this is where I work and cannot get a signal inside cheers

  50. Moderator: Kris

    @Karl We aim to please! B)

  51. Karl Hobson

    Congratulations on your acquired spectrum…looking forward to your improvements on an already excellent service…..

  52. Moderator: Lauren

    @Cameron – they should do, yes 😀

  53. Cameron Murray


    I have both a Huawei P1 LTE and a Huawei P2.

    Can you please tell me if both these devices will achieve ultrafast Internet and subsequently 4g speeds on three network?

    I currently have two contracts with 3 on the one plan and would love to stay with 3 and both these mobiles.

    Looking forward to your reply.

    Many thanks


  54. Moderator: Lauren

    @Lloyd – there’s 2 new masts due for Dec which should improve things.

  55. Lloyd

    Hello, Could you tell me when the coverage in my area is likely to be improved? My postcode is [removed by mod]

  56. Moderator: Lauren

    @Terry – we’ll be using 1800Mhz and 800Mhz for 4G, if you have an LTE (4G) capable phone that works on these frequencies then you’ll be able to use it. 🙂

  57. Terry

    Just a quick question regarding the frequency of LTE. I currently have HTC sensation on contract from three UK. I have a phone and in its description of LTE it says Dual standby LTE 850 (B5), LTE 1800 (B3). LTE LTE A

    So can I use this phone on Three network? It has HSPA+ its a Korean phone to be exact. I can not find the working frequencies of Three UK network so your help is much appreciated.

  58. Moderator: Allan

    @Dan – Hi Dan. I’m sorry but at the moment we just don’t know if it will be exclusively used for 4G. We may know more information closer to launch date so feel free to check back then.

  59. Dan

    Hi there, i was wondering whether the 1800mhz spectrum will be used just for 4g or will it be used also for hsdpa.

    When i joined 3 in early 2007 the signal was great and got better with hsdpa upgrades, with other upgrade work and the orange switch off in most areas by end 09 i had no service or 1 bar max in postcode [removed by mod], i was told it was congestion limiting the signal range after the switch-off, I was able to cancel my contract because of this.

    I’m back on 3 with a homesignal box which can be tempermental occasionally, would like a normal signal, looking at coverage it’s supposed to be “excellent”, http://sitefinder.ofcom.org.uk/search shows a mast nearby but a min walk into my road and the signal plumets, another mast a lil further away is nowhere near houses OR roads, I thought masts were multi directional but to be near one and have these issues…

  60. Moderator: Nicki

    @anon – Hi there, sorry to hear you’ve been having difficulties with your coverage. Can you please send over your full postcode and I’ll check for any issues in your area. Don’t worry, we won’t publish your postcode.

  61. anon

    I’ve recently purchased the £9.90 one month rolling sim and i have NO network coverage at all. I can’t make any calls or texts the only time my internet works is when i’m at home and i’m using wi-fi. It’s really frustrating that i’m paying and i’m not receiving. I’ve spoken to one of your customer services salesmen and they told me to ring 333 but when i try it doesn’t work i have no reception or network coverage at all! Others tell me to go on my3 but when i do it tells me to disconnect from my wi-fi and then connect to 3 internet which will not work since i have NO reception or network coverage. What am i supposed to do?

  62. Moderator: Nicki

    @annoyed – Hi there, our Traffic Management policy is only for P2P file sharing. The top 5% heavy user was a trial we ran for a week last summer and isn’t something that we’ve ran since then. Info on our Traffic Sense policy can be found at Three.co.uk/Traffic

    Even if you have Ultrafast enabled on your local mast there’s no guarantee you’d receive these speeds as your speed and coverage is affected by a number of factors. As it uses the mobile signal anything that’s between you and the mast creates an obstacle for thr signal to get around/through in order to reach you.

    Your coverage is also affected by the type of building and the area you live in. Things like valleys, hills, trees, temporary structures, the number of people in the area also plays a factor.

    If you can send over your full postcode we can then take a look at your actual postcode and the type of coverage you’re likely to receive. Don’t worry, we won’t publish your postcode.


  63. annoyed

    yes its enabled in my area as my connection shows as dc. also when calling 333 they too confirm its running. yet im still not getting a connection speed above 1Mb so overall im pretty dissapointed so far with three as i feel ive been lied to in order to get me to upgrade.
    and when i call and ask about weather or not im in the top five percent of high users cs just go silent like they are either stupid or just being ignorent about your traffic shaping policy or just dont want to hand any info whatsoever which just 9133ss me off even more.
    i do believe should not apply to the one plan any way as when i have read it it says not applicable or something similar i forget.

    anyhow as i previously said the firs day i was getting 2Mb since then its dropped to 1Mb less some days

  64. Moderator: Nicki

    @annoyed – Hi there, the availability of Ultrafast will depend on whether or not it’s been enabled in your area. Even with Ultrafast there’s then external factors in whether or not your postcode will be able to receive it and what speeds you’ll receive.

    If you could send over your postcode we’ll be able to have a look at your coverage for you.


  65. annoyed

    I just purchased an upgrade to the sg4. i get the dc connection but my speed hasnt improved one bit i still get 1Mb (i have internet diag tools that record propper results and graphs to show my usage and speeds). jc i got that when on h+ so really what am i paying extra for i might aswell cancell my contract as i have not seen any promised improvements in service so at the moment its like i have been misled and conned into “upgrading” which is a shame.

    We are getting a download speed
    of 13.49Mbps on Three. That’s
    faster than many 4G LTE users are
    reporting from the US.
    MacWorld Magazine

    wheres my 11.:::: it says on your built for internet page because like i say its still like im on h+ speeds

  66. Moderator: Nicki

    @Mark – If we don’t have a date for when a mast goes live then it’s usual for us not to share this information as it’s still going through the planning stage. During this time it’s highly likely that timescales can change and there could also be delays due to planning permission. In order to manage customer expectations we’d normally only give them details once it’s all confirmed. For this reason it’s likely this is why 333 have not shared the details.

    Ultrafast is a term that we’re using to describe both DC-HSDPA (currently being rolled out) and LTE when it’s launched later this year. Ultrafast, as in DC-HSDPA, is available to both contract and PAYG customers as long as you have a compatible device. Where the confusion may lie is that we’ve only announced our plans for contract customers with regards to LTE. We’ve announced that contract customers will be able to use LTE for no premium charge, however we’ve made no announcements for our Pay as You Go offering as yet.

  67. Mark

    Lauren you say theres two new masts planned for [removed by Mod] but when i phone 333 to report the crap service slow internet, call drop text and emails failing they seem to say that thats not true, and this ultrafast they say is only available to contract users so why does three advertise it to all three users including pay as you go (surely thats a court case waiting to happen/ false advertising)

  68. Tam Keir

    To Dave– I would read the T&C’s very carefully regarding O2’s Refresh package. It works out a rather expensive way to keep up with the latest phones.

  69. Moderator: Lauren

    @Dave Thanks so much for your comments, I’ll be sure to pass these on. Unfortunately this isn’t something we have plans for but if this ever changes, we’ll let everyone know 🙂

  70. Moderator: Lauren

    @Mark – answered your question on another post.

  71. Mark lewis

    When will you be upgrading and sorting out congestion problem on the mast, speeds still slow five months on, postcode is [removed by mod]. Its not the phone done all resets, sim swap, and its the 4g iphone 5

  72. Dave

    Hi Mods.

    I wonder if you can pass on a polite note to your chief executive. I have been with three for a period of 5-6 years both on a phone and a data plan.

    For as long as I have been with you the user experience has been mainly good. The coverage in my area is about as good as it gets, with your competitors for the most part being seemingly unable to provide a decent level of coverage, 3 being the best user friendly network in my area in my view, the rollout of HSPA + being of real benefit to me.

    I posted a note on this blog some 6 months ago asking if it would be possible to introduce a bit of flexibility into your price plans so as one could effectively pay a little more by way of fees every month in return for some reward, be it an early upgrade, discount off of a new phone or bill credit. I never did get a response and annoyingly 02, who in my view provide the worst coverage in my area have done exactly that by introducing 02 refresh which allows the user to upgrade the handset more frequently. I conclude that they have stolen a march against the competition with this one.

    I am saddened that I did not receive a reply and whilst wishing you all the success I cannot help but feel that this forum is often a catalyst for you listen to and respond to customer feedback and one in which you can gain an insight to the good, bad, and indifferent comments that are posted, indeed, rather than be negative (as some people delight in) I would much rather point out the generally good service that I see that you provide.

    You seem to have been surpassed by 02 in this particular instance but again in my view if you listen to and respond to much of the feedback on here you will become an even greater force in the industry and one which most people will warm to,

    I hope your rollout of 4G is successful as your level of service going by my overall experience is a good one and think it only prudent to highlight this issue.

  73. Lorraine Whitehouse

    @Mark – I am keeping my fingers crossed that this time they have fixed my problem correctly. The £5 compensation is an insult for all the grief they have caused me while trying to fix their problem (not mine). My husband left 3 due to their lack of interest in sorting the mast out (which apparently they didn’t know where it was located – seems strange to me)
    Hope yours gets sorted out too.

  74. Mark lewis

    @lorraine – its a common problem with three ive had same trouble for four months just read all the comments, my mates are all in the same boat to. Three just don’t care as long as your still paying. They just pass you back n forrth telling you the same old things while they sit there and do nothing. How about compo for loss of business then three !!

  75. Moderator: Johanna

    @Lorraine Whitehouse – Have you spoken to our customer service team on 333? I’ve looked at the postcode and there are no reported issues, obviously this isn’t the case if you’re unable to get coverage. The team will be able to trouble-shoot for you.

  76. Moderator: Johanna

    @Mark Lewis – Really sorry to hear the network is not good in your area. I’m afraid we can’t access the fix date, the team on 333 are best placed to look into this for you.

  77. Lorraine Whitehouse

    I still have an ongoing issue with the network service in NN4 [Removed by Mod], which for the past 2 months they say they are fixing/fixed/not working again. This is becoming a major issue with me now as i need my phone working for my elderly parents to contact me for problems they have.
    Does anyone else have these problems in this area? I have to go 3 miles down the road just to get a signal.

  78. Mark lewis

    I’m still getting slow speeds, call, texts, emails fail, internet connection alway’s timed out and work on mast supposed to have been completed (sa10 removed by mod) but your supposed to be upgrading to cope with congestion when will this be done cause im fed up of it now nearly four months. Surely three responsible now for loss of business this has caused going to start looking into things

  79. Ellie

    Hi Josh – I’ve checked your postcode and I can confirm that there are no reported problems on any of the masts in your area so everything should be working fine. 2-4Mbps isn’t really a ‘slow’ speed, it’s actually quite a good speed which should allow you to have a good browsing experience. You will need a Ultrafast compatible device to connect to our Ultrafast network, speeds on Ultrafast will also vary depending on factors such as the number of masts, your proximity to the masts and the number of people using each mast.

  80. Ellie

    @Ricky – Hi Ricky, no the HTC One X isn’t compatible with Ultrafast. It’s difficult to say if your connection will speed up, speed depends on a lot of factors including the number of masts, proximity to mast and the number of people using the mast at any one time. If you’d like me to check your coverage please send a full postcode (we won’t publish it).

  81. Josh

    Yes all gd now. At work the speeds seems to be slow at 2-4 mbps. [removed by mod]. The area is even dc-hsdpa

  82. Ricky Kemp

    I understand my htc one x isn’t compatible with your ultrafast network. Will my connection speed up at all?

  83. Moderator: Lauren

    @Mark – I’m afraid that’s the team you’ll need to speak with if you’re experiencing network issues in your area.

  84. Mark lewis

    @lauren – i’ve been phoning those four times a week for past three months, technical team been in touch and nothings ever done, was promised by whatever manager spoke to me that i’d have my credit add ons refunded as i havent had service and bad customer care and supprise supprise aint had that, to be honest that 333 no help at all goes out to some pakistan call centre where they clearly dont understand english language speaking to those four times a week is enough to put anyone in a mental unit , all i want is my service back to high speeds and the compensation for no service for three months and bad customer care which i was promised. Three months surely thats more than enough time to install ultrafast to area and upgrade capacity!!

  85. Moderator: Lauren

    @Mark – I’m sorry to read you’re having issues, if you speak to our network team by calling 333 or 0843 373 3333 they can look in to this for you.

  86. Mark lewis

    @nicki, it never speeds up the network so slow i’m getting my emails two days late, my texts fail, calls fail mid conversation can’t acsess any apps due to lack of internet and it’s been like this for well over three months it’s an absolute joke surely three months you’d have your ultrafast installed and upgraded to cope what hell do you pay your technical guys to do, sitting at the masts drinking coffee probably while we pay for services we dont recieve, you come live in this busy area for three months and see how worked up you get about not being able to use your device no internet, calls, emails or texts

  87. Moderator: Nicki

    @Mark lewis – No faults or any works in your area at the moment. The issue is related to congestion within the area. It’s something we’re aware of and we’re current looking at the possibility of a capacity upgrade for the area. While I wish we could flick a switch and make it all better straight away, it does take some planning and redesign I’m afraid so no confirmed date as yet. At busier times you’ll find it slower than normal while more users connect to the services.

    Regarding compensation, what was this for? Was it something offered via 333? If so it would be added to your account there and then but would only be visible to you when your next bill is produced. You can then view the credit on the pdf of your bill at My3.

  88. Moderator: Nicki

    @Josh – Hi, there was some work taking place over the past few days. Have you now seen any improvement?

  89. Mark lewis

    Nicki wants postcode to tell me the same thing i’m always told lol [removed by Mod] let’s hear it again then : mast in your area had problems which have supposed to have been fixed , still waiting for credit compensation i was promised to

  90. Mark lewis

    @andy b i know what you mean mate i’m an iphone 5 user and in an ultrafast area and for past three months i cant even get over 2mbs i complain at least four times a week and it’s always same text book answer stick with us we’re aware of problem best thing about it they have now supposed to have fixed problem but speeds are worse cant get near 1m bs now

  91. Ros

    @Andy B – Hi. Sorry to hear this. Have you spoken to the Network Team on 333 about this at all?

  92. Josh

    Hi there, whats happening at [removed by Mod] as there is no service. Just seen one of your guys on the mast and was wondering will it be fixed today? Thanks

  93. Andy B

    And the network performance will still be rubbish. How do 3 get away with that advertising? Anyone want to join me in a complaint to the ASA? Galaxy SII, showing H+ all the way – with no functional connection anywhere between Camden Town and somewhere around New Cross and then limping along at speeds that would embarrass 56k dial-up modem. I have to restart the phone half-a-dozen times a day just to try and keep some kind of data connection pretty much anywhere in the London area, and the service in central London an absolute joke. .

  94. Moderator: Nicki

    @Mark lewis – We’ve hd to edit your blog post as we do not permit such language or comments regarding our staff.

    With regards to the issues you’re having can you please supply your full postcode and we’ll check for an update – don’t worry we won’t publish your postcode.


  95. Mark lewis

    Been speaking to the four times a week for past three months and still havent got anywhere, this is by far the worst network can understand why your tarriffs are so cheap. Not exactly difficult to give good customers service why cant i speak to an english person instead of some [removed by Mod] who clearly does not understand english!! Keep getting told mast is being repaired give us a week. Your speeds are a joke iphone 5 on ultrafast clocking speeds of a whoping 1mbs ping of 155

  96. Moderator: Johanna

    @Mark Lewis – Really sorry to hear you’re having network issues. It sounds like you’re already speaking to our customer service team who have the latest info on network issues and updates.

  97. Mark lewis

    Sa10 [removed by Mod] when are you going to fix this !! Speeds of 1mbs and less on iphone 5, sim swap done, network reset done, restore in itunes done, turn off and on done, technical team rang no help, but the mast has been down for over two months!!

  98. Mark lewis

    Still getting really low internet speeds, calls and texts failing everything coming through to my phone two days late whats your problem ten weeks now if you need post code its sa10 [removed by Mod] sort it out instead of telling me 7 days all the time ive taken it probably as high as i can with three so ombudsman and courts next!!!

  99. Ros

    @Scott – Hi there, that can’t be good! I’ve checked out your postcode and there are no reported issues with any of the masts in your area, so I’m not sure what could be leading to the poor quality calls. I would advise giving the technical team a call on 333 to discuss with them. Hope it’s sorted for you.

  100. Ros

    @Hirah Adam Essack – Hi there, I’ve checked out your postcode and can see one of the masts in your area is due for an upgrade on 14/04/2013, you should see an improvement in speeds after this.

  101. Scott

    Hi guys, can you take a look at the masts near cv4 9as please, both my girlfriend and I are getting poor quality calls on our iPhone 4s’s. calls are similar to talking to Norman Collier with his faulty microphone!

  102. Hirah Adam Essack

    Can someone check [removed], the speed is soo slow, the web pages take ages to load, what is up with the speed? i’m getting something like 30kb or less for the past few days now 🙁

  103. Moderator: Johanna

    @Josh – I’ve had a look and there are no new masts planned, which should mean the new mast has been introduced. If you’re having any kind of issues give the team on 333 a call to discuss.

  104. Moderator: Johanna

    @Lukers – Apologies, there is a faulty mast within your postcode. The team are aware of it and it will be fully up and running again by April 14th. If it’s severely impacting your service have a chat to the team on 333.

  105. josh

    Hi, any updates for cv3[removed by mod]. Heard that there was going to be a new mast but that was in december.

  106. lukers

    Hi since few day I have no or very poor signal in my area post code bn2[removed by Mod]. Can you let me know if there are any maintenance work in progress? If so where my phone will be usable again. Please let me know on my email adrress. Thanks

  107. Moderator: Johanna

    @Greg Collier – That’s great so you’ll be able to make the most of our Ultrafast network as soon as you get your iPhone 5 🙂 When LTE comes to Three it’ll just be an added bonus.

  108. Greg Collier

    I’m getting the iPhone 5 really soon and I’m in the area for the faster version of 3G (DC HSDPA or something or rather) I really hope EE doesn’t wait to the last minute to (Sept 2013) to release the first chunk of 4G bands for Three to use. The last thing I want to to is switch to EE for overpriced 4G service when 3 has been serving me exceptionally well since 2004!!

  109. Moderator: Lauren

    @Ricky – HTC One X’s aren’t compatible with Ultrafast I’m afraid.

  110. test

    Well I definitely enjoyed studying it. This article procured by you is very useful for proper planning.

  111. Ricky Kemp

    Will my HTC one X be able to use your ultrafast network when it’s available in northern Ireland.

    Kind Regards
    Ricky (contract phone)

  112. Moderator: Johanna

    @Russell – I’m afraid we don’t have timings for when masts are being upgraded. If this is your home address it’s worth chatting to the team on 333 about Home Signal.

  113. Moderator: Johanna

    @Mark Lewis – Sorry to hear that Mark. I’m afraid we can’t reveal in advance where Ultrafast is being rolled out but it will cover 80% of the network by the end of this month. Check in with the team on 333 if these issues continue.

  114. Russell

    Hi, can you tell me if there are any upcoming plans to improve coverage in IP2[removed by Mod] outdoor is absolutely fine, but inside the building its difficult.

  115. Mark lewis

    The mast in my area been down for a while sa1[Removed by Mod] can you tell me if their installing ultrafast, it kind of sucks having the iphone 5 and having speeds of 1mbs for six weeks and most your calls and texts fail

  116. Moderator: Nicki

    @gaz – Hi there, the phone will still display H+ and won’t change to reflect if you’re receiving DC-HSDPA.. The best way of knowing if you’re receiving DC-HSDPA is reflected in your speeds. The realistic speeds for DC-HSDPA is 11 – 12Mbps.

  117. Moderator: Nicki

    @Scott – I’ve had a look at our coverage checker and can see Ultrafast is enabled in your area. We’re currently selling the Ultrafast versions of the Galaxy SIII and Note II on our website and both will work with LTE when it’s launched.

  118. Moderator: Nicki

    @Keith Roberts – Hi there, our Ultrafast covers both DC-HSDPA and LTE along with whatever’s after LTE. Is there a particular phone you have in mind and I’ll check if it’s DC-HSDPA or LTE. When we do launch LTE you’ll have this as part of your price plan with no additional cost.

  119. gaz

    hi i have a xperia v and have had download speeds of around 26mbps over hspa+ 15
    does this mean i am connecting to dc-hsdpa even though my phone still shows the h+ symbol in notice bar
    cant wiat for lte to roll out

  120. Scott

    Hi are the note 2 and galaxy s3 ultrafast enabled. ? Will they run lte 4G
    Later this year?
    Also is my post code ultra fast yet? As i don’t reckon the checker is upto date . [removed by mod]

  121. Keith Roberts

    I have been waiting to vary my contract (term expired), for the 4G roll out.
    Can you confirm please that all models now being marketed by 3 as “Superfast” will be able to use the new 4G system as it becomes available, and without the need for a contract variation if they are acquired through a contract.

  122. Moderator: Lauren

    @Stew – our Ultrafast devices can be viewed here.

  123. stew

    What handsets will support LTE? I have a galaxy s ii and don’t fancy shelling out yet more money for a new phone.

  124. Moderator: Lauren

    @Gerry – You’ll need to call the cancellations team on 333 or 0843 373 3333 between 9am and 6pm to cancel your contract.

  125. James C

    @ Lauren!

    Thanks! I cant wait 🙂

  126. Moderator: Lauren

    @James C – Ooh amazing speeds!! 😀 We expect to begin adding LTE to our existing Ultrafast network from the second half of this year. Most likely October time.

  127. Gerry Burroughs

    I see you left out my complaints on the lack of software support for the Z10 (great phone deserves better support) However I now have 4 contracts with you and my contract for £10.36p with the number ending in 415 which expired last April and which you rolled up?? I to cancel as I now obtained a new mothly contract for the Z10 and I have a Blaclkberry Torch 9800 on monthly which my wife will now use. I phoned 333 and told the person on line I wanted to cancel the £10.36 contract which the original had expired last year and was rolled up by 3 without the offer of a better deal!! and after half an hour on the phone I had to give up trying to cancel the contract as they were insisting on giveing me a better deal dispite the fact I had explained that taking out a new contract for the Z10 I no longer required the £10.36p contract!!. Please can you do something about this as I spent ages trying to explain the situation but got no where and wasted a good half hour of my time still been told I was getting a great deal. I cant walk round with 2 phones in my pocket?? GB

  128. James C

    This is exciting stuff, and really good for Three! I cant wait for this to roll out!

    Im already getting up to 20Mb downloads in Sunny Norwich! I hope the roll out of 4G will provided a more constant speed so I can consider ditching my home phone and just having a mifi!

    Any idea when the 4G will start rolling out?

  129. Moderator: Nicki

    @Joseph Neale – Hi there, In addition to the 800mhz we recently bought, we will also have some 1800mhz frequency when we roll out our LTE network. The iPhone5 does support this frequency.

  130. Moderator: Nicki

    @Russell – Hi there, you won’t see this as yet. As the phone will be using custom software this option will come when we release LTE and a new software version.

  131. Moderator: Nicki

    @Paul Cooper – Hi there, we don’t have dates for specific postcodes as yet but will ensure our coverage checker is kept up to date as the postcode areas are turned on.

  132. Moderator: Nicki

    @Conor Jackson – Hi there, loving the speeds! 🙂 In addition to the 800mhz we recently bought, we will also have some 1800mhz frequency when we roll out our LTE network

  133. Conor Jackson

    Love using Three’s DC-HSDPA 13.71Mbps download and 2.74 upload. That’s without LTE – but will the 1800Mhz spectrum be used for LTE?

  134. Moderator: Nicki

    @Dean – Hi there, indoor coverage is something we’re always working on with any upgrade that we go through. Hopefully with the launch of Ultrafast you should also see an increase to your indoor coverage. What’s your full postcode and I’ll also check to see if there’s any issues that could be affecting things. If you’ve found that you’ve been having these issues for a while it may be worth speaking to our network guys on 333 to see if you’d be eligible for Home Signal.

  135. Moderator: Nicki

    @Shak – Hi there, sorry that you’re having issues with your data speed. I’ve had a look at your postcode and can see that your local mast is congested at the moment. There’s a capacity increase being planned for your local masts at the moment but we don’t have a date for the works just yet.

  136. Paul Cooper

    Looking forward to the roll out! On that note one of the cities you show as being ‘superfast’ is Peterborough.. any idea when the whole of Peterborough will be covered with DC-HSPA technology?

    Live just outside of town and am not covered!

  137. Russell

    I have just upgraded to the Samsung Galaxy S3 – Ultrafast edition and the DC-HSDPA is awesome! I can’t see any LTE options under network type though? I have: (GSM/WCDMA auto / WCDMA only) Will this be added with new firmware?


  138. Moderator: Nicki

    @AliT – Hi there, unfortunately there are no plans at the moment for these to be included but I’ll certainly pass your feedback on 🙂

  139. Moderator: Nicki

    @Dave P – Whilst the iPhone5 is compatible with the 1800mhz frequency, this is currently disabled within the phone settings. We will work with Apple to get this enabled when we roll out LTE but It’s too soon to say exactly how we will be doing this just yet.

  140. shak

    where i live [removed by Mod] in london, im currently getting 0.1-0.3mb (peak and non peak times) however at night (between 3-5am) the speed goes up to about 1-3mb. My question is when will i see improvements as 0.1mb is pretty useless i dont know if its a mast problem or someone is a serious data hog, however a few roads away this goes up to 5mb during the day. 2nd, is it possible to go straight to LTE, or will you have to be in a DC-HSDPA area before you gain LTE?

  141. Dean

    Hi guys, with this new spectrum or whatever it is, will it help to improve data signal inside buildings? Or are there any other plans in motion to get signal inside buildings? Thank You. I’ve got 2 contracts on 3 at the moment and I am extremely disappointed with the signal inside buildings, but I’m hanging on in the hopes that this will be improved.

  142. AliT

    Glad to see LTE coming to 3 as I’m planning to upgrade to HTC One phone when it comes out, but are you ever going to add MMS as part of One Plan.. I am a luddite when it comes to FB & Twitter prefering to stay off the radar & share photos only with up close & personal friends & family so it still bites to have to pay to send a photo to a friend when everything else is free. I still can’t understand why a pro-portion of the free texts can’t be exchanged for MMS….

  143. Dave P

    I take that when LTE rolls out there will be a new carrier update for the iPhone 5 to enable the LTE setting that at present is not available on a Three.UK supplied model ?

  144. Geoff

    Great news on the new spectrum. With the 1800 mhz you acquired from EE it’ll make for a more even playing field for the first time 🙂 I kinda wish you had bought more spectrum though – guess I’m just being a bit greedy 😉

  145. Ellie

    @Loraraine – Sorry to hear you have been having signal problems Lorraine. If you send us a full postcode (we won’t publish it) we can check the masts in your area.

  146. Ellie

    @oli – Thanks oli! We’re glad to hear you are excited about LTE 🙂

  147. Ellie

    @Micheal – Thanks Michael! We’re glad to hear you are excited about LTE 🙂

    Regarding speeds, 26Mbps is a pretty amazing speed which will certainly be impacted by a number of factors, nevertheless 18Mbps is still a pretty great speed too! Long may it continue 😉

  148. Ellie

    @WHayden – Hi WHayden – Yes we will send you a text to let you know that you are reaching your limit but this text will give you the option to purchase an additional add-on or more data. If you decide not to do this then you’ll need to wait for your new allowance to roll-over for that month 🙂

  149. Lorraine

    Has anyone else had problems with No Service this weekend. Still no signal since Saturday afternoon. Getting very very annoyed as family need to get in touch.

  150. oli

    Great news, especially in regards to 800Mhz spectrum.

    Hopefully Three will invest in back haul unlike EE so we speeds greater than that of DC-HSPA+ 42 at the moment (average speed on EE’s 4G is 10-20Mbps).

  151. Michael

    Sorry to be pedantic, but I think the word you’re looking for in the blog post is ‘complement’, not ‘compliment’…Unless the 800 MHz spectrum will be telling the 1800 MHz how nice it looks 😛

    Anyway, great news on the spectrum results and can’t wait to try LTE; DC-HSPA has dropped in speed around [removed by mod] and [removed by mod] lately – I had been getting up to 26 Mbps in both areas but now lucky to get 18 Mbps. I guess it’s a sign more and more people are subscribing to the Ultrafast network though 🙂

  152. Joseph Neale

    I’m please that Three UK got 800MHz for LTE even the iPhone 5 doesn’t support it.

  153. WHayden

    Hi Ellie,

    Also, on our website it says… “If you’ve opted for a price plan without all-you-can-eat data, we’ll send a message to let you know if you’re about to go over your limit” – It used to say that data would stop so no bill shock but now it has changed to this which implies that it is possible to go over your data limit?

  154. Matthew Morgan

    the 800mhz will be good in rual area like the one i live in.
    i hope three keep to they promise.
    i just hope the lte does not end up with 0.5mbps bt copper cables like the 3g has in our area.

  155. Tam Keir

    To Tim— hope I can help here– the new HTC ONE according to HTC’s own spec list can receive LTE on the 800 mhz frequency. I am sure that other manufacturers can tweak their phones to suit demand in various countries. Samsung did this by bringing out an LTE version of their S3 . As a 4G service is still some months away their is plenty time to adapt phones to suit.

  156. Ellie

    @ W Hayden – Hi there, thanks for getting in touch. I can confirm that if you reach your 1Gb limit you won’t be able to use any more data until your next billing cycle unless you buy an add-on. Apologies if you were told conflicting information. Our SIM only plans come with a guarantee of no surprise data bills so you won’t need to worry about bill shock!

  157. Ellie

    @Who – Sorry to hear this! We have passed your message onto the team and someone will be in touch via email

  158. Tim

    3rd time I’ve tried to comment what handsets work on 800mhz I Beleive the iPhone 5 does not

  159. Ros

    @Stephen – Thanks Stephen, we’re looking forward to the roll out too! 🙂

  160. Ros

    @Tam Keir – Thanks Tam, exciting times ahead! 🙂

  161. who

    it has now cost me 58.?? to cancel a phone that i have been trying to cancel since december 2012 – I have had in that time 2 attempts of fraud – and the phone was out of contract in december 2012 – so if you are looking for a new mobile you would be better off with a bit of string and a tin

  162. W Hayden

    Quick question…

    On your current sim only plans, if I have a data limit of 1GB and i reach this limit what happens?

    Your @threeuksupport twitter team tell me I will be charged once I go over limit per MB used.

    Your Online shop chat team tell me once 1GB is reached data will stop until next billing cycle unless I buy an add on.

    Which is correct? This will help me decide between a 1GB plan or an ALYC. Thanks in advance.

  163. Jonathan Bowman

    Congratulations three. Hope this will help with my indoor signal. [removed by mod]


  164. Sam S

    Awesome news, but Three wont care about my postcode, mast has the same hardware spec since it was installed in the early 2000’s and is running on the very first generation of 3G with a 1st generation leased line plugged into it!

  165. Tam Keir

    Great news for Three and their customers. It’s also worth noting that EE who thought they were getting off to a flying start before other operators are reporting lower than expected uptake of their service due to high pricing according to todays press. It makes Three a more attractive proposition as they have announced they will not be charging premium prices for their plans. Bring it on Three.

  166. Stephen

    Congrats! Now hopefully we can get some LTE rolled out soon and maybe with the help of the lower spectrum better coverage over the “not-spots” that exist within the network.

  167. Sockatume

    Am I right in thinking that 800MHz will work better indoors?

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